Serviceaide ChangeGear Features

Incident Management (5)

Automate Ticket Routing: As reported in 49 Serviceaide ChangeGear reviews. Routes tickets automatically to the appropriate user.
Ticket Prioritization: Prioritizes tickets based on factors configured by the user. 51 reviewers of Serviceaide ChangeGear have provided feedback on this feature.
Ticket Notifications: Notifies the IT team when a ticket needs action. 58 reviewers of Serviceaide ChangeGear have provided feedback on this feature.
Knowledge Base: Based on 49 Serviceaide ChangeGear reviews. Provides a forum for answers to common questions.
Knowledge Base/Ticket Integration: Integrates knowledge base articles into a ticket. This feature was mentioned in 39 Serviceaide ChangeGear reviews.

Mobile: Enables access to service desk features via mobile device. 22 reviewers of Serviceaide ChangeGear have provided feedback on this feature.
Self Service: Based on 48 Serviceaide ChangeGear reviews. Enables employees to view the status of their tickets.
Active Directory: As reported in 50 Serviceaide ChangeGear reviews. Provides a directory of all users within an organization.
Multi-Channel Access: Enables access to service desk features through multiple channels such as email, phone, or the portal. 30 reviewers of Serviceaide ChangeGear have provided feedback on this feature.

Change Management: Based on 28 Serviceaide ChangeGear reviews and verified by the G2 Product R&D team. Tools to track and implement required IT changes in a system.
Asset Management: Based on 24 Serviceaide ChangeGear reviews and verified by the G2 Product R&D team. Tools to organize and manage all IT assets within an organization.
Reports & Analytics: Based on 26 Serviceaide ChangeGear reviews and verified by the G2 Product R&D team. A means to view and analyze a large amount of data in order to gain business insights.

Help Desk: Based on 23 Serviceaide ChangeGear reviews and verified by the G2 Product R&D team. A place for users to submit tickets when they require IT help.
Incident Reports: Based on 24 Serviceaide ChangeGear reviews and verified by the G2 Product R&D team. Reports based on IT incidents so IT members can prioritize high risk issues and maintain a record of problems and how often they occur.
Process Workflow: Based on 21 Serviceaide ChangeGear reviews and verified by the G2 Product R&D team. The ability to create flowcharts and other means to outline specific processes to ensure that all requirements are met.

Ticketing System: Based on 19 Serviceaide ChangeGear reviews and verified by the G2 Product R&D team. Provides a service desk for users to submit tickets for IT-related issues.
Performance Logging: Tracks action-by-action asset performance with machine- or human-readable logs. 10 reviewers of Serviceaide ChangeGear have provided feedback on this feature.
Alerting: Based on 13 Serviceaide ChangeGear reviews and verified by the G2 Product R&D team. Creates alerts when tracked assets encounter errors or performance issues.
Automation: Based on 15 Serviceaide ChangeGear reviews and verified by the G2 Product R&D team. Automates repetitive tasks associated with IT service operations and maintenance.

Reporting: Based on 19 Serviceaide ChangeGear reviews and verified by the G2 Product R&D team. Provides graphics, dashboards, and general reporting around IT service, assets, and incidents.
Administration Console: Based on 19 Serviceaide ChangeGear reviews and verified by the G2 Product R&D team. Provides administrative tools for routine maintenance, upkeep, and tracking.
Access Management: Based on 17 Serviceaide ChangeGear reviews and verified by the G2 Product R&D team. Gives administrators control over user privileges and accessibility for IT assets.
Asset Management: Based on 17 Serviceaide ChangeGear reviews and verified by the G2 Product R&D team. Gives administrators control over hardware and software resource allocation and tracking.
Policy Dictation: As reported in 17 Serviceaide ChangeGear reviews. Controls policies and configurations across business applications and hardware.

Constant Monitoring: Based on 13 Serviceaide ChangeGear reviews and verified by the G2 Product R&D team. Monitors systems constantly in real-time.
Timely Alerts: Based on 20 Serviceaide ChangeGear reviews and verified by the G2 Product R&D team. Alerts users of incidents and issues as soon as they arise.
TIcket Accuracy: Based on 23 Serviceaide ChangeGear reviews and verified by the G2 Product R&D team. Generates accurate incident reports.
AI Monitoring: Utillizes AI to monitor and report on incidents in real-time.

Ticket Assignment: Based on 22 Serviceaide ChangeGear reviews and verified by the G2 Product R&D team. Assigns tickets to relevant team members.
Standardization: Based on 22 Serviceaide ChangeGear reviews and verified by the G2 Product R&D team. Cultivates a standardized workflow for enhanced organization.
Lifecycle Visualization: Based on 19 Serviceaide ChangeGear reviews and verified by the G2 Product R&D team. Grants transparent overviews for the lifecycle of each incident.

Autonomous Task Execution: Capability to perform complex tasks without constant human input
Multi-step Planning: Ability to break down and plan multi-step processes
Cross-system Integration: Works across multiple software systems or databases
Adaptive Learning: Improves performance based on feedback and experience
Natural Language Interaction: Engages in human-like conversation for task delegation
Proactive Assistance: Anticipates needs and offers suggestions without prompting
Decision Making: Makes informed choices based on available data and objectives

Autonomous Task Execution: Capability to perform complex tasks without constant human input
Multi-step Planning: Ability to break down and plan multi-step processes
Cross-system Integration: Works across multiple software systems or databases
Adaptive Learning: Improves performance based on feedback and experience
Natural Language Interaction: Engages in human-like conversation for task delegation
Proactive Assistance: Anticipates needs and offers suggestions without prompting
Decision Making: Makes informed choices based on available data and objectives

Autonomous Task Execution: Capability to perform complex tasks without constant human input
Multi-step Planning: Ability to break down and plan multi-step processes
Cross-system Integration: Works across multiple software systems or databases
Adaptive Learning: Improves performance based on feedback and experience
Natural Language Interaction: Engages in human-like conversation for task delegation
Proactive Assistance: Anticipates needs and offers suggestions without prompting
Decision Making: Makes informed choices based on available data and objectives