Link copied to clipboard # Jira Service Management vs Serviceaide ChangeGear Comparison - What are their main differences? Share [ Export ](/compare/jira-service-management/serviceaide-changegear/export.csv) Jira Service ManagementServiceaide ChangeGear[+ Add Product](#) Pricing **Jira Service Management** Free Trial **0** /agent/month · Free **20** /agent/month · Standard **40** /agent/month · Premium **$$$** · Enterprise Show more **Serviceaide ChangeGear** Free Trial No pricing available **Pricing Insights** from reviews Perceived Cost **Jira Service Management** $$$$$ **Serviceaide ChangeGear** $$$$$ Average Discount **Jira Service Management** 11% **Serviceaide ChangeGear** 17%6% more Uncover valuable pricing insights from real user feedback to improve your shopping experience. See it for free Time to Implement **Jira Service Management** 6 months Based on 100 responses **Serviceaide ChangeGear** 6 months Based on 100 responses Return on Investment **Jira Service Management** 6 months Based on 100 responses **Serviceaide ChangeGear** 6 months Based on 100 responses ![Jira Service Management](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Jira Service Management") ![Serviceaide ChangeGear](https://images.g2crowd.com/uploads/product/hd_favicon/865484d99bdee17c818447915a2c87a4/serviceaide-changegear.svg "Serviceaide ChangeGear") G2 offers free advice on this comparison. Chat with an expert How would you like to receive Software Advice? ![](/assets/advisor_router/laptop_form-f1a7012279826105416befde8d882ffc7589b1f9db09c93a1379d601cafe8e0d.svg) FormAnswer questions at your own pace, no call required. ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg) AI AgentChat live and get a recommendation in minutes. ![](/assets/advisor_router/phone_call_picker-c48821ec36f4182d8ee3e54cfbd3937500eec54d7b7e0cfb80dc80a8a733842f.svg) Phone CallTalk it through live with a software advisor. **Pros & Cons** from reviews **Jira Service Management** Ease of Use (49) Integrations (33) Learning Curve (35) Complexity (29) **Serviceaide ChangeGear** Incident Management (5) Asset Management (4) Outdated Interface (4) Slow Performance (4) Integrations **Jira Service Management** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_f176b4154a751d10150daa67a57b7dc5/azure-active-directory-domain-services.jpg "Product Avatar Image") Azure Active Directory... ](https://www.g2.com/products/azure-active-directory-domain-services/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_2ac0e7b10e1efb64107026cb2b241d53/azure-pipelines.jpg "Product Avatar Image") Azure Pipelines ](https://www.g2.com/products/azure-pipelines/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_f176b4154a751d10150daa67a57b7dc5/azure-portal.jpg "Product Avatar Image") Azure Portal ](https://www.g2.com/products/azure-portal/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_2ea5f7178028686921161d65d4be481a/bitbucket.png "Product Avatar Image") Bitbucket ](https://www.g2.com/products/bitbucket/reviews)[ View all ](https://www.g2.com/products/jira-service-management/integrations) **Serviceaide ChangeGear** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_96ba5028035f59982f8a11eae088d143/belladati.png "Product Avatar Image") BellaDati ](https://www.g2.com/products/belladati/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_4e76cc3188c4ccd7658a93dc5e1d0f98/callture.jpg "Product Avatar Image") Callture ](https://www.g2.com/products/callture/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_793034d14bb0f3fa12d97cf3cc0032c4/jira.jpg "Product Avatar Image") Jira ](https://www.g2.com/products/jira/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_cbdded440dd46c7dcb4debe3e10b5048/microsoft-sharepoint.png "Product Avatar Image") Microsoft SharePoint ](https://www.g2.com/products/microsoft-sharepoint/reviews)[ View all ](https://www.g2.com/products/serviceaide-changegear/integrations) Screenshots **Jira Service Management** ![Jira Service Management screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/43204/Service-Portal-_1_-_1_.png) **Serviceaide ChangeGear** ![Serviceaide ChangeGear screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/66633/expirable-direct-uploads_2Fef2e3572-1ea1-47bd-a878-55249d918ce0_2FProduct_Screenshot_-_Dashboard.png) **Ratings** from reviews Meets Requirements **Jira Service Management** **8.8** /10 Based on 896 responses **Serviceaide ChangeGear** **8.5** /10 Based on 95 responses Ease of Use **Jira Service Management** **8.3** /10 Based on 903 responses **Serviceaide ChangeGear** **8.1** /10 Based on 95 responses Ease of Setup **Jira Service Management** **8.1** /10 Based on 510 responses **Serviceaide ChangeGear** **7.4** /10 Based on 71 responses Ease of Admin **Jira Service Management** **8.0** /10 Based on 377 responses **Serviceaide ChangeGear** **7.6** /10 Based on 64 responses Quality of Support **Jira Service Management** **8.4** /10 Based on 776 responses **Serviceaide ChangeGear** **8.3** /10 Based on 88 responses Has the product been a good partner in doing business? **Jira Service Management** **8.7** /10 Based on 354 responses **Serviceaide ChangeGear** **8.4** /10 Based on 63 responses Product Direction (% positive) **Jira Service Management** **8.7** /10 Based on 854 responses **Serviceaide ChangeGear** **8.5** /10 Based on 91 responses **Features** ratings from reviews IT Service Management (ITSM) Tools **8.7** /10 Based on 206 responses **8.4** /10 Based on 29 responses Incident Management **8.7** /10 Based on 167 responses **7.8** /10 Based on 26 responses Service Desk **8.5** /10 Based on 383 responses **7.7** /10 Based on 60 responses Uncover more feature rated insights from real users to improve your shopping experience. See it for free Help Desk **8.8** /10 Based on 129 responses Not enough data IT Alerting **8.6** /10 Based on 26 responses Not enough data User Insights **Reviewers' Company Size** Small-Business(50 or fewer emp.) 19.0% Mid-Market(51-1000 emp.) 43.2% Enterprise(\> 1000 emp.) 37.8% Small-Business(50 or fewer emp.) 19.0% Mid-Market(51-1000 emp.) 43.2% Enterprise(\> 1000 emp.) 37.8% Small-Business(50 or fewer emp.) 11.5% Mid-Market(51-1000 emp.) 50.0% Enterprise(\> 1000 emp.) 38.5% Small-Business(50 or fewer emp.) 11.5% Mid-Market(51-1000 emp.) 50.0% Enterprise(\> 1000 emp.) 38.5% **Reviewers' Industry** [![Jira Service Management](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Jira Service Management")](https://www.g2.com/products/jira-service-management/reviews) Jira Service Management Information Technology and Services 31.0% Computer Software 16.1% Financial Services 5.1% Internet 4.3% Telecommunications 3.1% Other 40.4% [![Serviceaide ChangeGear](https://images.g2crowd.com/uploads/product/hd_favicon/865484d99bdee17c818447915a2c87a4/serviceaide-changegear.svg "Serviceaide ChangeGear")](https://www.g2.com/products/serviceaide-changegear/reviews) Serviceaide ChangeGear Hospital & Health Care 13.5% Information Technology and Services 13.5% Financial Services 7.7% Utilities 6.7% Telecommunications 4.8% Other 53.8% Alternatives **Jira Service Management Alternatives** ![Freshservice](https://images.g2crowd.com/uploads/product/hd_favicon/507247d74cdb616544c2f320120749b7/freshservice.svg "Freshservice") [ Freshservice ](/products/freshservice/reviews) ![ManageEngine ServiceDesk Plus](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_37c6d8c3327b87e6ede50091d70592c3/manageengine-servicedesk-plus.jpg "ManageEngine ServiceDesk Plus") [ ManageEngine ](/products/manageengine-servicedesk-plus/reviews) ![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk") [ Freshdesk ](/products/freshdesk/reviews) ![ServiceNow IT Service Management](https://images.g2crowd.com/uploads/product/hd_favicon/c7ed381b8103a08f610090492732a5fe/servicenow-it-service-management.svg "ServiceNow IT Service Management") [ ServiceNow IT Service... ](/products/servicenow-it-service-management/reviews) **Serviceaide ChangeGear Alternatives** ![Freshservice](https://images.g2crowd.com/uploads/product/hd_favicon/507247d74cdb616544c2f320120749b7/freshservice.svg "Freshservice") [ Freshservice ](/products/freshservice/reviews) ![SolarWinds Service Desk](https://images.g2crowd.com/uploads/product/hd_favicon/af917f02e5d5dda08cf58d16d36f6a8d/solarwinds-service-desk.svg "SolarWinds Service Desk") [ SolarWinds Service Desk ](/products/solarwinds-service-desk/reviews) ![ServiceNow IT Service Management](https://images.g2crowd.com/uploads/product/hd_favicon/c7ed381b8103a08f610090492732a5fe/servicenow-it-service-management.svg "ServiceNow IT Service Management") [ ServiceNow IT Service... ](/products/servicenow-it-service-management/reviews) ![SysAid](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_b5f175d1ae623786a07d11d99b2b8c31/sysaid.png "SysAid") [ SysAid ](/products/sysaid/reviews) ## Jira Service Management vs Serviceaide ChangeGear FAQs Generated using AI Last updated: November 14, 2026 ### What is the difference between Jira Service Management vs Serviceaide ChangeGear? Jira Service Management stands out for its higher G2 rating and stronger reviewer scores, while both products’ largest reviewer segment is Mid-Market. | Dimension | [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) | [Serviceaide ChangeGear](https://www.g2.com/products/serviceaide-changegear/reviews) | | --- | --- | --- | | G2 Rating (reviews) | 4.3/5 (1k+ reviews) | 3.9/5 (100+ reviews) | | Largest Segment | Mid-Market | Mid-Market | | Ease of Setup score | 8.1/10 | 7.4/10 | | Quality of Support score | 8.4/10 | 8.3/10 | | Top Reviewer-Cited Strength | Jira ecosystem integration, including Jira (500+ mentions), Confluence (70+ mentions), and Slack (20+ mentions) | Incident management (fewer than 10 mentions) | ### How do the pricing models of Jira Service Management and Serviceaide ChangeGear compare? Jira Service Management is the stronger value signal, with reviewers rating its Price/Cost satisfaction higher than Serviceaide ChangeGear’s. - **Jira Service Management:** Recent reviewers value its free option for small teams and describe its capabilities as worthwhile, while also noting that costs rise as teams add agents or advanced features. - **Serviceaide ChangeGear:** Recent reviewers cite cost as a drawback, including one report of a 35% renewal increase after a move to a subscription model. - **Switching considerations:** Recent Jira Service Management reviewers describe choosing it for its lower starting costs relative to enterprise alternatives; ChangeGear reviewers describe moving from email, spreadsheets, or older ticketing systems to centralize service and change workflows. ### What are the best alternatives to Jira Service Management and Serviceaide ChangeGear? Freshservice, ManageEngine, and Freshdesk are the top G2-ranked alternatives to Jira Service Management and Serviceaide ChangeGear. | Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength | | --- | --- | --- | --- | --- | | [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) | 4.3/5 (1k+ reviews) | Mid-Market | Recent reviewers value its cost structure but note costs rise with team size and advanced features. | Centralized ticketing, automation, SLAs, and Jira ecosystem connections. | | [Serviceaide ChangeGear](https://www.g2.com/products/serviceaide-changegear/reviews) | 3.9/5 (100+ reviews) | Mid-Market | Recent reviewers cite cost and renewal increases as drawbacks. | Customizable change workflows, approvals, and audit trails. | | [Freshservice](https://www.g2.com/products/freshservice/reviews) | 4.6/5 (1.3k+ reviews) | Mid-Market | — | — | | [ManageEngine](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) | 4.2/5 (200+ reviews) | Mid-Market | — | — | | [Freshdesk](https://www.g2.com/products/freshdesk/reviews) | 4.4/5 (4k+ reviews) | Small-Business | — | — | ### Which Service Desk features should I prioritize when comparing Jira Service Management and Serviceaide ChangeGear? Prioritize integrations, workflow and change customization, reporting, administration, and support when evaluating Jira Service Management and Serviceaide ChangeGear. - **Integrations:** Jira Service Management reviewers cite Jira (500+ mentions), Confluence (70+), and Slack (20+); ChangeGear reviewers describe connections to Active Directory, email, and existing ITSM tools. - **Workflow and change management:** Jira Service Management reviewers value configurable workflows and automation; ChangeGear reviewers emphasize customizable change approvals and logged decisions, with change management among its recurring strengths. - **Reporting:** Jira Service Management reviewers value dashboards and ticket tracking but request more flexible custom reporting. ChangeGear reviewers cite automated reports and dashboards, while also noting that tailored reporting can require extra work. - **Administration:** Jira Service Management scores 8.0/10 for Ease of Admin versus ChangeGear’s 7.6/10; reviewers of both products describe configuration effort. - **Support:** Jira Service Management scores 8.4/10 for Quality of Support and ChangeGear scores 8.3/10, a near-parity result. ### What are the pros and cons of Jira Service Management vs Serviceaide ChangeGear? Jira Service Management’s headline strength is its Jira ecosystem, automation, and service-request visibility; Serviceaide ChangeGear’s is customizable change management and approval tracking. - **Jira Service Management strengths:** Recent reviewers praise centralized ticket queues, SLA tracking, automation, and links between support tickets and engineering work. Its Jira, Confluence, and Slack integrations are cited in G2 reviews. - **Jira Service Management trade-offs:** Reviewers describe complex administration and a learning curve for workflows and permissions; they also cite reporting customization limits and costs that increase as teams grow. - **Serviceaide ChangeGear strengths:** Reviewers value configurable forms and workflows, accountable approvals, and audit histories for change processes. Incident management is a recurring strength, with fewer than 10 all-time mentions in the selected theme data. - **Serviceaide ChangeGear trade-offs:** Reviewers describe an outdated interface and friction in reporting and navigation. Outdated interface and slow performance each have fewer than 10 all-time mentions in the selected themes. ### Is Jira Service Management or Serviceaide ChangeGear better for small businesses? Jira Service Management is the stronger small-business fit on the available segment and reviewer signals, with a free option for small teams; both products’ largest reviewer segment is Mid-Market. - **Jira Service Management:** Its largest segment is Mid-Market; recent reviewers cite a free option for small teams and lower starting costs than large enterprise alternatives, alongside concerns about costs as teams scale. - **Serviceaide ChangeGear:** Its largest segment is Mid-Market; reviewers describe flexible workflows and service-desk use, while also noting that costs can rise as more users are added. ### Which Service Desk platform has better integrations? Jira Service Management has the stronger integration signal, with reviewers naming Jira, Confluence, and Slack and supplying all-time mention counts for each. - **Jira Service Management:** G2 reviews mention its Jira integration in 500+ reviews, Confluence in 70+ reviews, and Slack in 20+ reviews. - **Serviceaide ChangeGear:** Recent reviewers describe integrations with Active Directory, email systems, and existing ITSM or ticketing tools. ### How do Jira Service Management and Serviceaide ChangeGear compare on customer support? Jira Service Management and Serviceaide ChangeGear are at parity on Quality of Support, scoring 8.4/10 and 8.3/10, respectively, a 0.1-point difference. - **Jira Service Management:** Recent reviewers describe support resources as easy to find, while others call for more consistent response times and stronger assistance on lower tiers. - **Serviceaide ChangeGear:** Reviewers praise knowledgeable, responsive support that helps resolve configuration issues; other reviews describe delayed or inconsistent responses. ### Which is easier to implement, Jira Service Management or Serviceaide ChangeGear? Jira Service Management is easier to implement by reviewer score, leading Serviceaide ChangeGear 8.1/10 to 7.4/10 on Ease of Setup; its Ease of Admin score is also higher, 8.0/10 versus 7.6/10. - **Jira Service Management:** Recent reviewers describe straightforward initial setup, but say complex workflows, permissions, and automation require planning and administrator effort. - **Serviceaide ChangeGear:** Reviewers describe setup as manageable for standard workflows, while complex configuration, data migration, and on-premises deployment can require additional time and technical effort. ### Which product has better Reporting? Reporting is the most frequently mentioned feature across Jira Service Management and Serviceaide ChangeGear reviews. - **Jira Service Management:** Reviewers value dashboards for ticket volume, workload, and progress tracking, but recent reviews call for more flexible custom reports and simpler report building. - **Serviceaide ChangeGear:** Reviewers cite automated report delivery, customizable dashboards, and reporting for audits and change tracking; recent reviews also describe difficulty tailoring reports to exact needs.