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Compare Jira Service Management and Serviceaide ChangeGear 
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At a Glance
Market Segments
Mid-Market (42.8% of reviews)
Mid-Market (50.0% of reviews)
Entry-Level Pricing
0/agent/month
No pricing available
Jira Service Management
Star Rating
(949)4.3 out of 5
Market Segments
Mid-Market (42.8% of reviews)
Entry-Level Pricing
0/agent/month
Free Trial is available
Browse all 4 pricing plansServiceaide ChangeGear
Star Rating
(105)3.9 out of 5
Market Segments
Mid-Market (50.0% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Serviceaide ChangeGearSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Jira Service Management excels in ticket creation user experience with a score of 8.9, while Serviceaide ChangeGear, although strong, scores slightly lower, indicating that Jira's interface may be more intuitive for users when creating tickets.
- Reviewers mention that the workflow capabilities in Jira Service Management are rated at 8.7, which is higher than ChangeGear's performance, suggesting that Jira offers more robust options for managing ticket workflows effectively.
- G2 users highlight that Jira Service Management's SLA Management feature is rated at 8.4, providing better tools for tracking service level agreements compared to ChangeGear, which may lead to improved compliance and accountability.
- Users on G2 appreciate the constant monitoring feature in Jira Service Management, scoring 8.9, which outperforms ChangeGear's 7.1, indicating that Jira may provide more reliable and proactive monitoring capabilities.
- Reviewers mention that the incident management features in Jira, particularly the ticket prioritization and routing automation, are rated higher than those in ChangeGear, suggesting that Jira may offer a more efficient system for handling urgent issues.
- Users say that the reporting capabilities in Jira Service Management, especially the dashboards and analytics, are rated at 9.1, which is significantly higher than ChangeGear's 8.6, indicating that Jira provides more comprehensive insights into service performance.
Pricing
Entry-Level Pricing
Jira Service Management
Free
0
/agent/month
For small teams starting with a service desk. Up to 3 agents for free.
Serviceaide ChangeGear
No pricing availableFree Trial
Jira Service Management
Free Trial is available
Serviceaide ChangeGear
Free Trial is available
Ratings
Meets Requirements
8.7
840
8.5
95
Ease of Use
8.2
847
8.1
95
Ease of Setup
8.0
455
7.4
71
Ease of Admin
8.0
358
7.6
64
Quality of Support
8.4
724
8.3
88
Has the product been a good partner in doing business?
8.7
335
8.4
63
Product Direction (% positive)
8.7
809
8.5
91
Features by Category
Ticket and Case Management
9.0
81
Not enough data
9.0
79
Not enough data
8.9
80
Not enough data
8.8
78
Not enough data
8.8
77
Not enough data
8.7
79
Not enough data
9.2
78
Not enough data
8.5
77
Not enough data
Generative AI
7.9
54
Not enough data
7.9
53
Not enough data
Agentic AI - Help Desk
8.3
41
Not enough data
8.5
40
Not enough data
8.3
40
Not enough data
Communication Channels
8.9
80
Not enough data
8.9
80
Not enough data
8.3
73
Not enough data
8.1
71
Not enough data
7.9
68
Not enough data
Platform
8.1
83
Not enough data
8.4
85
Not enough data
8.8
84
Not enough data
8.8
80
Not enough data
8.6
82
Not enough data
8.6
79
Not enough data
Administration
8.9
165
|
Verified
8.9
28
|
Verified
8.5
159
|
Verified
8.4
24
|
Verified
8.9
170
|
Verified
8.6
26
|
Verified
Service Desk
8.9
176
|
Verified
8.6
23
|
Verified
8.8
176
|
Verified
8.8
24
|
Verified
8.8
175
|
Verified
8.7
21
|
Verified
Management
9.0
152
|
Verified
8.6
19
|
Verified
8.9
147
|
Verified
8.2
19
|
Verified
8.7
148
|
Verified
8.3
17
|
Verified
8.6
143
|
Verified
8.0
17
|
Verified
8.6
139
|
Verified
8.3
17
Functionality
9.1
157
|
Verified
9.3
19
|
Verified
8.8
149
8.2
10
8.7
154
|
Verified
7.7
13
|
Verified
8.9
151
|
Verified
8.0
15
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
8.3
80
Not enough data
8.5
79
Not enough data
8.3
79
Not enough data
8.3
79
Not enough data
8.3
80
Not enough data
8.1
80
Not enough data
8.3
81
Not enough data
Monitoring
8.9
145
|
Verified
7.3
13
|
Verified
9.0
149
|
Verified
7.8
20
|
Verified
9.1
146
|
Verified
8.5
23
|
Verified
8.5
69
Not enough data
Management Tools
9.1
148
|
Verified
9.1
22
|
Verified
8.9
147
|
Verified
8.9
22
|
Verified
9.0
135
|
Verified
7.9
19
|
Verified
Generative AI
8.0
76
6.4
6
8.3
74
6.4
6
Agentic AI - Incident Management
8.3
60
Not enough data
8.4
60
Not enough data
8.5
59
Not enough data
8.6
60
Not enough data
8.6
60
Not enough data
8.6
60
Not enough data
8.5
60
Not enough data
Generative AI
8.3
25
Not enough data
Agentic AI - IT Alerting
8.4
24
Not enough data
8.7
24
Not enough data
9.0
24
Not enough data
8.5
24
Not enough data
8.5
24
Not enough data
8.7
24
Not enough data
8.7
24
Not enough data
Incident Management
8.7
304
8.5
49
8.8
313
8.3
51
8.8
323
8.2
58
8.4
278
7.4
49
8.5
275
7.4
39
Reporting
8.5
307
7.8
53
8.4
301
6.9
42
8.2
231
6.9
38
Access & Usability
8.1
227
6.7
22
8.6
274
8.2
48
8.5
236
8.2
50
8.4
231
8.1
30
Agentic AI - Service Desk
8.2
74
Not enough data
8.2
74
Not enough data
8.2
71
Not enough data
8.5
74
Not enough data
8.2
73
Not enough data
8.4
74
Not enough data
8.5
73
Not enough data
Categories
Categories
Shared Categories
Jira Service Management and Serviceaide ChangeGear are categorized as IT Service Management (ITSM) Tools, Incident Management, and Service Desk
Unique Categories
Jira Service Management is categorized as IT Alerting and Help Desk
Serviceaide ChangeGear has no unique categories
Reviews
Reviewers' Company Size
Jira Service Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Serviceaide ChangeGear
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
31.1%
Computer Software
16.1%
Financial Services
4.8%
Internet
4.6%
Telecommunications
3.2%
Other
40.3%
Information Technology and Services
13.5%
Hospital & Health Care
13.5%
Financial Services
7.7%
Utilities
6.7%
Telecommunications
4.8%
Other
53.8%
Alternatives
Discussions
Is Jira a service management tool?
2 Comments
MH
Jira is an extremely convenient platform, but not without flaws in my opinion. In any case, if you do not use extensions that improve your jira experience in...Read more
Do I need to have the same number of JIRA Software and JIRA Service Desk licenses?
1 Comment
SH
Under the new model released last year, you only need to purchase Agent licences. Agents are people that typically man the service desk and own the Service...Read more
Timer?
1 Comment
SH
Yes it's based on work flow status, if your looking to do time sheet / manual stop start based on actual work you can use Tempo Time plugin. But for SLA...Read more
Serviceaide ChangeGear has no discussions with answers
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