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# Serviceaide ChangeGear vs SolarWinds Service Desk Comparison - What are their main differences?

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Serviceaide ChangeGearSolarWinds Service Desk[+ Add Product](#)

Pricing

**Serviceaide ChangeGear**
Free Trial

No pricing available

**SolarWinds Service Desk**
Free Trial

**$39.00** Per Month · ESSENTIALS

**$99.00** Per Month · ADVANCED

**$124.00** Per Month · PREMIER

**Pricing Insights**
from reviews

Perceived Cost

**Serviceaide ChangeGear**
$$$$$

**SolarWinds Service Desk**
$$$$$

Average Discount

**Serviceaide ChangeGear**
17%2% more

**SolarWinds Service Desk**
15%

Uncover valuable pricing insights from real user feedback to improve your shopping experience.
See it for free

Time to Implement

**Serviceaide ChangeGear** 6 months
Based on 100 responses

**SolarWinds Service Desk** 6 months
Based on 100 responses

Return on Investment

**Serviceaide ChangeGear** 6 months
Based on 100 responses

**SolarWinds Service Desk** 6 months
Based on 100 responses

 ![Serviceaide ChangeGear](https://images.g2crowd.com/uploads/product/hd_favicon/865484d99bdee17c818447915a2c87a4/serviceaide-changegear.svg "Serviceaide ChangeGear")

 ![SolarWinds Service Desk](https://images.g2crowd.com/uploads/product/hd_favicon/af917f02e5d5dda08cf58d16d36f6a8d/solarwinds-service-desk.svg "SolarWinds Service Desk")

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**Pros & Cons**
from reviews

**Serviceaide ChangeGear**

Incident Management (5)

Asset Management (4)

Outdated Interface (4)

Slow Performance (4)

**SolarWinds Service Desk**

Ticketing System (8)

Asset Management (7)

Missing Features (5)

Asset Management (4)

Integrations

**Serviceaide ChangeGear**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_96ba5028035f59982f8a11eae088d143/belladati.png "Product Avatar Image")

BellaDati

](https://www.g2.com/products/belladati/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_4e76cc3188c4ccd7658a93dc5e1d0f98/callture.jpg "Product Avatar Image")

Callture

](https://www.g2.com/products/callture/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_793034d14bb0f3fa12d97cf3cc0032c4/jira.jpg "Product Avatar Image")

Jira

](https://www.g2.com/products/jira/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_cbdded440dd46c7dcb4debe3e10b5048/microsoft-sharepoint.png "Product Avatar Image")

Microsoft SharePoint

](https://www.g2.com/products/microsoft-sharepoint/reviews)[
View all
](https://www.g2.com/products/serviceaide-changegear/integrations)

**SolarWinds Service Desk**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_edaf150d0a2d861d1c8e93eb68293f01/api.png "Product Avatar Image")

API

](https://www.g2.com/products/api/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_fee9ce87086ac591975faff7adca0570/automox.png "Product Avatar Image")

Automox

](https://www.g2.com/products/automox/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_20c010d5090054533c1b561ee4a019f9/dropbox.png "Product Avatar Image")

Dropbox

](https://www.g2.com/products/dropbox/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_a4aea6e512d19f5e2149db80788077e9/google-analytics-360.png "Product Avatar Image")

GA 360

](https://www.g2.com/products/google-analytics-360/reviews)[
View all
](https://www.g2.com/products/solarwinds-service-desk/integrations)

Screenshots

**Serviceaide ChangeGear**
 ![Serviceaide ChangeGear screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/66633/expirable-direct-uploads_2Fef2e3572-1ea1-47bd-a878-55249d918ce0_2FProduct_Screenshot_-_Dashboard.png)

**SolarWinds Service Desk**
 ![SolarWinds Service Desk screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1714566/Dashboards.jpg)

**Ratings**
from reviews

Meets Requirements

**Serviceaide ChangeGear**

**8.5** /10

Based on 95 responses

**SolarWinds Service Desk**

**8.6** /10

Based on 696 responses

Ease of Use

**Serviceaide ChangeGear**

**8.1** /10

Based on 95 responses

**SolarWinds Service Desk**

**9.0** /10

Based on 718 responses

Ease of Setup

**Serviceaide ChangeGear**

**7.4** /10

Based on 71 responses

**SolarWinds Service Desk**

**8.6** /10

Based on 574 responses

Ease of Admin

**Serviceaide ChangeGear**

**7.6** /10

Based on 64 responses

**SolarWinds Service Desk**

**8.9** /10

Based on 581 responses

Quality of Support

**Serviceaide ChangeGear**

**8.3** /10

Based on 88 responses

**SolarWinds Service Desk**

**8.9** /10

Based on 687 responses

Has the product been a good partner in doing business?

**Serviceaide ChangeGear**

**8.4** /10

Based on 63 responses

**SolarWinds Service Desk**

**9.0** /10

Based on 561 responses

Product Direction (% positive)

**Serviceaide ChangeGear**

**8.5** /10

Based on 91 responses

**SolarWinds Service Desk**

**9.0** /10

Based on 679 responses

**Features**
ratings from reviews

IT Service Management (ITSM) Tools

**8.4** /10

Based on 29 responses

**8.5** /10

Based on 145 responses

Incident Management

**7.8** /10

Based on 26 responses

**7.6** /10

Based on 109 responses

Service Desk

**7.7** /10

Based on 60 responses

**8.3** /10

Based on 494 responses

Uncover more feature rated insights from real users to improve your shopping experience.

See it for free

IT Asset Management

Not enough data

**8.2** /10

Based on 77 responses

User Insights

**Reviewers' Company Size**

Small-Business(50 or fewer emp.)
11.5%

Mid-Market(51-1000 emp.)
50.0%

Enterprise(\> 1000 emp.)
38.5%

Small-Business(50 or fewer emp.)
11.5%

Mid-Market(51-1000 emp.)
50.0%

Enterprise(\> 1000 emp.)
38.5%

Small-Business(50 or fewer emp.)
8.2%

Mid-Market(51-1000 emp.)
68.2%

Enterprise(\> 1000 emp.)
23.5%

Small-Business(50 or fewer emp.)
8.2%

Mid-Market(51-1000 emp.)
68.2%

Enterprise(\> 1000 emp.)
23.5%

**Reviewers' Industry**

[![Serviceaide ChangeGear](https://images.g2crowd.com/uploads/product/hd_favicon/865484d99bdee17c818447915a2c87a4/serviceaide-changegear.svg "Serviceaide ChangeGear")](https://www.g2.com/products/serviceaide-changegear/reviews)
Serviceaide ChangeGear

Hospital & Health Care
13.5%

Information Technology and Services
13.5%

Financial Services
7.7%

Utilities
6.7%

Telecommunications
4.8%

Other
53.8%

[![SolarWinds Service Desk](https://images.g2crowd.com/uploads/product/hd_favicon/af917f02e5d5dda08cf58d16d36f6a8d/solarwinds-service-desk.svg "SolarWinds Service Desk")](https://www.g2.com/products/solarwinds-service-desk/reviews)
SolarWinds Service Desk

Information Technology and Services
12.6%

Hospital & Health Care
7.4%

Higher Education
4.7%

Education Management
4.7%

Financial Services
4.2%

Other
66.2%

Alternatives

**Serviceaide ChangeGear Alternatives**

 ![Jira Service Management](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Jira Service Management")

[
Jira Service Management
](/products/jira-service-management/reviews)

 ![Freshservice](https://images.g2crowd.com/uploads/product/hd_favicon/507247d74cdb616544c2f320120749b7/freshservice.svg "Freshservice")

[
Freshservice
](/products/freshservice/reviews)

 ![ServiceNow IT Service Management](https://images.g2crowd.com/uploads/product/hd_favicon/c7ed381b8103a08f610090492732a5fe/servicenow-it-service-management.svg "ServiceNow IT Service Management")

[
ServiceNow IT Service...
](/products/servicenow-it-service-management/reviews)

 ![SysAid](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_b5f175d1ae623786a07d11d99b2b8c31/sysaid.png "SysAid")

[
SysAid
](/products/sysaid/reviews)

**SolarWinds Service Desk Alternatives**

 ![Freshservice](https://images.g2crowd.com/uploads/product/hd_favicon/507247d74cdb616544c2f320120749b7/freshservice.svg "Freshservice")

[
Freshservice
](/products/freshservice/reviews)

 ![ServiceNow IT Service Management](https://images.g2crowd.com/uploads/product/hd_favicon/c7ed381b8103a08f610090492732a5fe/servicenow-it-service-management.svg "ServiceNow IT Service Management")

[
ServiceNow IT Service...
](/products/servicenow-it-service-management/reviews)

 ![Jira Service Management](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Jira Service Management")

[
Jira Service Management
](/products/jira-service-management/reviews)

 ![ManageEngine ServiceDesk Plus](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_37c6d8c3327b87e6ede50091d70592c3/manageengine-servicedesk-plus.jpg "ManageEngine ServiceDesk Plus")

[
ManageEngine
](/products/manageengine-servicedesk-plus/reviews)