Compare Serviceaide ChangeGear and SolarWinds Service Desk 
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At a Glance
Market Segments
Mid-Market (50.0% of reviews)
Mid-Market (68.5% of reviews)
Entry-Level Pricing
No pricing available
$39.00 Per Month
Serviceaide ChangeGear
Star Rating
(105)3.9 out of 5
Market Segments
Mid-Market (50.0% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Serviceaide ChangeGearSolarWinds Service Desk
Star Rating
(764)4.3 out of 5
Market Segments
Mid-Market (68.5% of reviews)
Entry-Level Pricing
$39.00 Per Month
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that SolarWinds Service Desk excels in its Help Desk functionality, scoring 9.3 compared to ChangeGear's 8.4. Reviewers mention that the intuitive interface and efficient ticketing system streamline support processes effectively.
- Reviewers mention that SolarWinds Service Desk offers superior Ease of Use with a score of 9.0, while ChangeGear lags behind at 8.0. Users appreciate the straightforward navigation and user-friendly design of SolarWinds, making it easier for teams to adopt.
- G2 users highlight the Incident Management capabilities of both products, but SolarWinds shines with a score of 8.6 for automating ticket routing, while ChangeGear scores 8.5. Users say that the automation features in SolarWinds significantly reduce response times.
- Users on G2 report that SolarWinds Service Desk's Quality of Support is rated at 8.9, which is higher than ChangeGear's 8.2. Reviewers mention that SolarWinds provides timely and effective support, enhancing user satisfaction.
- Reviewers mention that SolarWinds Service Desk's Reporting features, particularly its dashboards, score 8.4, while ChangeGear's are rated at 7.7. Users appreciate the customizable reporting options in SolarWinds that allow for better data visualization and insights.
- Users say that SolarWinds Service Desk's Asset Management features, with a score of 8.6, outperform ChangeGear's 8.1. Reviewers highlight the comprehensive asset tracking and management capabilities that help organizations maintain better control over their IT assets.
Pricing
Entry-Level Pricing
Serviceaide ChangeGear
No pricing availableSolarWinds Service Desk
ESSENTIALS
$39.00
Per Month
For Growing Teams
- Essentials Includes:
- Chat Support
- Service Catalog
Free Trial
Serviceaide ChangeGear
Free Trial is available
SolarWinds Service Desk
Free Trial is available
Ratings
Meets Requirements
8.5
95
8.6
691
Ease of Use
8.1
95
9.0
692
Ease of Setup
7.4
71
8.6
567
Ease of Admin
7.6
64
8.9
580
Quality of Support
8.3
88
8.9
665
Has the product been a good partner in doing business?
8.4
63
9.0
560
Product Direction (% positive)
8.5
91
9.0
675
Features by Category
Administration
8.9
28
|
Verified
8.7
106
|
Verified
8.4
24
|
Verified
8.5
110
|
Verified
8.6
26
|
Verified
8.4
120
|
Verified
Service Desk
8.6
23
|
Verified
9.3
127
|
Verified
8.8
24
|
Verified
9.2
126
|
Verified
8.7
21
|
Verified
8.7
120
|
Verified
Management
8.6
19
|
Verified
8.2
67
|
Verified
8.2
19
|
Verified
8.8
66
|
Verified
8.3
17
|
Verified
8.5
65
|
Verified
8.0
17
|
Verified
8.1
57
|
Verified
8.3
17
7.5
48
|
Verified
Functionality
9.3
19
|
Verified
9.1
71
|
Verified
8.2
10
8.2
55
|
Verified
7.7
13
|
Verified
8.7
62
|
Verified
8.0
15
|
Verified
8.1
65
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
7.3
13
|
Verified
8.4
77
|
Verified
7.8
20
|
Verified
8.5
86
|
Verified
8.5
23
|
Verified
8.8
91
|
Verified
Not enough data
4.3
10
Management Tools
9.1
22
|
Verified
9.0
97
|
Verified
8.9
22
|
Verified
8.7
98
|
Verified
7.9
19
|
Verified
8.4
84
|
Verified
Generative AI
6.4
6
5.9
25
6.4
6
6.4
25
Agentic AI - Incident Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Asset Inventory
Not enough data
8.5
63
Not enough data
8.3
62
Not enough data
8.1
50
Not enough data
8.0
50
Not enough data
8.0
60
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Agentic AI - IT Asset Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
8.6
65
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.2
55
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Software Asset Management Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Risk assessment
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
8.5
49
8.6
428
8.3
51
8.6
424
8.2
58
8.8
458
7.4
49
8.3
412
7.4
39
8.5
396
Reporting
7.8
53
8.4
445
6.9
42
8.2
356
6.9
38
8.1
330
Access & Usability
6.7
22
7.2
359
8.2
48
8.5
400
8.2
50
8.3
340
8.1
30
8.5
277
Agentic AI - Service Desk
Not enough data
4.6
13
Not enough data
5.9
13
Not enough data
5.6
13
Not enough data
5.3
13
Not enough data
5.9
13
Not enough data
5.8
13
Not enough data
5.4
13
Categories
Categories
Shared Categories
Serviceaide ChangeGear and SolarWinds Service Desk are categorized as Incident Management, Service Desk, and IT Service Management (ITSM) Tools
Unique Categories
Serviceaide ChangeGear has no unique categories
SolarWinds Service Desk is categorized as IT Asset Management and Software Asset Management Tools
Reviews
Reviewers' Company Size
Serviceaide ChangeGear
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SolarWinds Service Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
13.5%
Hospital & Health Care
13.5%
Financial Services
7.7%
Utilities
6.7%
Telecommunications
4.8%
Other
53.8%
Information Technology and Services
12.9%
Hospital & Health Care
7.6%
Higher Education
4.9%
Education Management
4.8%
Financial Services
4.2%
Other
65.6%
Alternatives
Discussions
Serviceaide ChangeGear has no discussions with answers
Windows Installer
1 Comment
JB
This one is easy. When Samanage became Solarwinds we quit using the product and went elsewhere.
Samanage had an EXE and an ISO. I'm none to interested in...Read more
How do I upload a solution article using tablets or phones?
1 Comment
DL
Unfortunately, we can’t create Solutions from the mobile app.
Read more
SolarWinds Service Desk has no more discussions with answers
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