# Serviceaide ChangeGear vs SolarWinds Service Desk Comparison
---
## AI Generated Summary
- **G2 reviewers report** that SolarWinds Service Desk excels in user experience, with many praising its **intuitive interface** and **easy navigation**. Users appreciate the straightforward design that allows for quick onboarding and efficient use, making it a preferred choice for teams looking for a user-friendly solution.
- **According to verified reviews** , Serviceaide ChangeGear is noted for its **customizability** , which allows teams to tailor the platform to their specific needs. Users highlight its effectiveness in managing IT tickets and change requests, making it a solid option for organizations that require flexibility in their workflows.
- **Users say** that SolarWinds Service Desk offers a robust **automated ticketing system** that enhances efficiency. Reviewers have mentioned the system's ability to streamline processes, which is particularly beneficial for teams handling a high volume of incidents.
- **Reviewers mention** that while Serviceaide ChangeGear provides a strong **change management module** , it may not match the overall performance and support quality of SolarWinds Service Desk. Users have noted that the latter's **responsive customer service** and quick implementation are significant advantages.
- **G2 reviewers highlight** that SolarWinds Service Desk has a higher overall satisfaction score, reflecting its ability to meet user needs effectively. The platform's **integrated IT asset management** and strong support have been frequently cited as key strengths that contribute to its positive reputation.
- **According to recent feedback** , Serviceaide ChangeGear is appreciated for its ability to **bind teams together** during fast-moving projects, which can reduce confusion. However, some users feel that it lacks the same level of **ease of use** and **setup** as SolarWinds Service Desk, which may impact overall productivity.



| | Serviceaide ChangeGear | SolarWinds Service Desk | 
|---|---|---|
| **Star Rating** | 3.9 out of 5 | 4.3 out of 5 | 
| **Total Reviews** | 105 | 786 | 
| **Largest Market Segment** | Mid-Market (50.0% of reviews) | Mid-Market (68.2% of reviews) | 
| **Entry Level Price** | No pricing available | $39.00 Per Month | 

---
## Top Pros & Cons

### Serviceaide ChangeGear

Pros:
- Incident Management (5 reviews)
- Asset Management (4 reviews)

Cons:
- Outdated Interface (4 reviews)
- Slow Performance (4 reviews)

### SolarWinds Service Desk

Pros:
- Ticketing System (8 reviews)
- Asset Management (7 reviews)

Cons:
- Missing Features (5 reviews)
- Asset Management (4 reviews)

---
## Ratings Comparison
| Rating | Serviceaide ChangeGear | SolarWinds Service Desk | 
|---|---|---|
  | **Meets Requirements** | 8.5 (95 reviews) | 8.6 (694 reviews) | 
  | **Ease of Use** | 8.1 (95 reviews) | 9.0 (712 reviews) | 
  | **Ease of Setup** | 7.4 (71 reviews) | 8.6 (572 reviews) | 
  | **Ease of Admin** | 7.6 (64 reviews) | 8.9 (580 reviews) | 
  | **Quality of Support** | 8.3 (88 reviews) | 8.9 (681 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.4 (63 reviews) | 9.0 (560 reviews) | 
  | **Product Direction (% positive)** | 8.5 (91 reviews) | 9.0 (678 reviews) | 

---
## Pricing

### Serviceaide ChangeGear

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### SolarWinds Service Desk

#### Entry-Level Pricing

Plan: ESSENTIALS

Price: $39.00 Per Month

Description: Includes:

Key Features:
- Incident Management
- Knowledge Base
- Service Portal

[Browse all 3 editions](https://www.g2.com/products/solarwinds-service-desk/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **Serviceaide ChangeGear** | 8.4/10 | 29 |
| **SolarWinds Service Desk** | 8.5/10 | 143 |

#### Administration

| Feature | Serviceaide ChangeGear | SolarWinds Service Desk | 
|---|---|---|
| **Change Management** | 8.9 (28 reviews) ✓ Verified | 8.7 (106 reviews) ✓ Verified | 
| **Asset Management** | 8.4 (24 reviews) ✓ Verified | 8.5 (114 reviews) ✓ Verified | 
| **Reports & Analytics** | 8.6 (26 reviews) ✓ Verified | 8.3 (122 reviews) ✓ Verified | 

#### Service Desk

| Feature | Serviceaide ChangeGear | SolarWinds Service Desk | 
|---|---|---|
| **Help Desk** | 8.6 (23 reviews) ✓ Verified | 9.3 (128 reviews) ✓ Verified | 
| **Incident Reports** | 8.8 (24 reviews) ✓ Verified | 9.2 (126 reviews) ✓ Verified | 
| **Process Workflow** | 8.7 (21 reviews) ✓ Verified | 8.7 (124 reviews) ✓ Verified | 

#### Management

| Feature | Serviceaide ChangeGear | SolarWinds Service Desk | 
|---|---|---|
| **Reporting** | 8.6 (19 reviews) ✓ Verified | 8.1 (68 reviews) ✓ Verified | 
| **Administration Console** | 8.2 (19 reviews) ✓ Verified | 8.8 (66 reviews) ✓ Verified | 
| **Access Management** | 8.3 (17 reviews) ✓ Verified | 8.5 (65 reviews) ✓ Verified | 
| **Asset Management** | 8.0 (17 reviews) ✓ Verified | 8.3 (61 reviews) ✓ Verified | 
| **Policy Dictation** | 8.3 (17 reviews) | 7.5 (48 reviews) ✓ Verified | 

#### Functionality

| Feature | Serviceaide ChangeGear | SolarWinds Service Desk | 
|---|---|---|
| **Ticketing System** | 9.3 (19 reviews) ✓ Verified | 9.2 (74 reviews) ✓ Verified | 
| **Performance Logging** | 8.2 (10 reviews) | 8.2 (55 reviews) ✓ Verified | 
| **Alerting** | 7.7 (13 reviews) ✓ Verified | 8.7 (62 reviews) ✓ Verified | 
| **Automation** | 8.0 (15 reviews) ✓ Verified | 8.1 (67 reviews) ✓ Verified | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | Serviceaide ChangeGear | SolarWinds Service Desk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Feature Not Available | 
| **Multi-step Planning** | Not enough data | Feature Not Available | 
| **Cross-system Integration** | Not enough data | Feature Not Available | 
| **Adaptive Learning** | Not enough data | Feature Not Available | 
| **Natural Language Interaction** | Not enough data | Feature Not Available | 
| **Proactive Assistance** | Not enough data | Feature Not Available | 
| **Decision Making** | Not enough data | Feature Not Available | 

### Incident Management

| Product | Score | Reviews |
|---|---|---|
| **Serviceaide ChangeGear** | 7.8/10 | 26 |
| **SolarWinds Service Desk** | 7.6/10 | 108 |

#### Monitoring

| Feature | Serviceaide ChangeGear | SolarWinds Service Desk | 
|---|---|---|
| **Constant Monitoring** | 7.3 (13 reviews) ✓ Verified | 8.4 (76 reviews) ✓ Verified | 
| **Timely Alerts** | 7.8 (20 reviews) ✓ Verified | 8.5 (85 reviews) ✓ Verified | 
| **TIcket Accuracy** | 8.5 (23 reviews) ✓ Verified | 8.8 (90 reviews) ✓ Verified | 
| **AI Monitoring** | Not enough data | 4.3 (9 reviews) | 

#### Management Tools

| Feature | Serviceaide ChangeGear | SolarWinds Service Desk | 
|---|---|---|
| **Ticket Assignment** | 9.1 (22 reviews) ✓ Verified | 9.0 (96 reviews) ✓ Verified | 
| **Standardization** | 8.9 (22 reviews) ✓ Verified | 8.7 (99 reviews) ✓ Verified | 
| **Lifecycle Visualization** | 7.9 (19 reviews) ✓ Verified | 8.4 (85 reviews) ✓ Verified | 

#### Generative AI

| Feature | Serviceaide ChangeGear | SolarWinds Service Desk | 
|---|---|---|
| **AI Text Generation** | 6.4 (6 reviews) | 5.9 (24 reviews) | 
| **AI Text Summarization** | 6.4 (6 reviews) | 6.5 (24 reviews) | 

#### Agentic AI - Incident Management

| Feature | Serviceaide ChangeGear | SolarWinds Service Desk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Feature Not Available | 
| **Multi-step Planning** | Not enough data | Feature Not Available | 
| **Cross-system Integration** | Not enough data | Feature Not Available | 
| **Adaptive Learning** | Not enough data | Feature Not Available | 
| **Natural Language Interaction** | Not enough data | Feature Not Available | 
| **Proactive Assistance** | Not enough data | Feature Not Available | 
| **Decision Making** | Not enough data | Feature Not Available | 

### IT Asset Management

| Product | Score | Reviews |
|---|---|---|
| **Serviceaide ChangeGear** | N/A | N/A |
| **SolarWinds Service Desk** | 8.2/10 | 76 |

#### Asset Inventory

| Feature | Serviceaide ChangeGear | SolarWinds Service Desk | 
|---|---|---|
| **Hardware Asset Inventory** | Not enough data | 8.6 (66 reviews) | 
| **Software Asset Inventory** | Not enough data | 8.4 (63 reviews) | 
| **Cloud Asset Inventory** | Not enough data | 8.1 (50 reviews) | 
| **Mobile Asset Inventory** | Not enough data | 8.0 (50 reviews) | 
| **Asset Discovery** | Not enough data | 8.0 (60 reviews) | 

#### Generative AI

| Feature | Serviceaide ChangeGear | SolarWinds Service Desk | 
|---|---|---|
| **AI Text Generation** | Not enough data | Feature Not Available | 
| **AI Text Generation** | Not enough data | Feature Not Available | 

#### Agentic AI - IT Asset Management

| Feature | Serviceaide ChangeGear | SolarWinds Service Desk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Feature Not Available | 
| **Multi-step Planning** | Not enough data | Feature Not Available | 
| **Cross-system Integration** | Not enough data | Feature Not Available | 
| **Adaptive Learning** | Not enough data | Feature Not Available | 
| **Natural Language Interaction** | Not enough data | Feature Not Available | 
| **Proactive Assistance** | Not enough data | Feature Not Available | 
| **Decision Making** | Not enough data | Feature Not Available | 

#### Management

| Feature | Serviceaide ChangeGear | SolarWinds Service Desk | 
|---|---|---|
| **Central Dashboard** | Not enough data | 8.6 (65 reviews) | 
| **Asset Policy Management** | Not enough data | 8.0 (9 reviews) | 
| **Risk Management** | Not enough data | 8.0 (9 reviews) | 
| **Integrations** | Not enough data | 8.1 (57 reviews) | 

### Software Asset Management Tools

| Product | Score | Reviews |
|---|---|---|
| **Serviceaide ChangeGear** | N/A | N/A |
| **SolarWinds Service Desk** | N/A | N/A |

#### Functionality

| Feature | Serviceaide ChangeGear | SolarWinds Service Desk | 
|---|---|---|
| **Software inventory and lifecycle management** | Not enough data | Not enough data | 
| **License entitlement and usage management** | Not enough data | Not enough data | 
| **Vendor management and compliance** | Not enough data | Not enough data | 
| **Automated end user license provisioning** | Not enough data | Not enough data | 
| **Approved app catalogue** | Not enough data | Not enough data | 
| **Customized alerts** | Not enough data | Not enough data | 

#### Agentic AI - Software Asset Management Tools

| Feature | Serviceaide ChangeGear | SolarWinds Service Desk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Feature Not Available | 
| **Multi-step Planning** | Not enough data | Feature Not Available | 
| **Cross-system Integration** | Not enough data | Feature Not Available | 
| **Adaptive Learning** | Not enough data | Feature Not Available | 
| **Natural Language Interaction** | Not enough data | Feature Not Available | 
| **Proactive Assistance** | Not enough data | Feature Not Available | 
| **Decision Making** | Not enough data | Feature Not Available | 

#### Risk assessment

| Feature | Serviceaide ChangeGear | SolarWinds Service Desk | 
|---|---|---|
| **Shadow IT detection** | Not enough data | Feature Not Available | 
| **Software vulnerability assessment** | Not enough data | Feature Not Available | 
| **Redundant software functionality identification** | Not enough data | Feature Not Available | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **Serviceaide ChangeGear** | 7.7/10 | 60 |
| **SolarWinds Service Desk** | 8.3/10 | 488 |

#### Incident Management

| Feature | Serviceaide ChangeGear | SolarWinds Service Desk | 
|---|---|---|
| **Automate Ticket Routing** | 8.5 (49 reviews) | 8.6 (430 reviews) | 
| **Ticket Prioritization** | 8.3 (51 reviews) | 8.6 (423 reviews) | 
| **Ticket Notifications** | 8.2 (58 reviews) | 8.8 (459 reviews) | 
| **Knowledge Base** | 7.4 (49 reviews) | 8.3 (412 reviews) | 
| **Knowledge Base/Ticket Integration** | 7.4 (39 reviews) | 8.5 (396 reviews) | 

#### Reporting

| Feature | Serviceaide ChangeGear | SolarWinds Service Desk | 
|---|---|---|
| **Dashboards** | 7.8 (53 reviews) | 8.3 (455 reviews) | 
| **Time Tracking** | 6.9 (42 reviews) | 8.2 (356 reviews) | 
| **Surveys** | 6.9 (38 reviews) | 8.0 (329 reviews) | 

#### Access & Usability

| Feature | Serviceaide ChangeGear | SolarWinds Service Desk | 
|---|---|---|
| **Mobile** | 6.7 (22 reviews) | 7.2 (359 reviews) | 
| **Self Service** | 8.2 (48 reviews) | 8.5 (401 reviews) | 
| **Active Directory** | 8.2 (50 reviews) | 8.3 (340 reviews) | 
| **Multi-Channel Access** | 8.1 (30 reviews) | 8.5 (276 reviews) | 

#### Agentic AI - Service Desk

| Feature | Serviceaide ChangeGear | SolarWinds Service Desk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Feature Not Available | 
| **Multi-step Planning** | Not enough data | Feature Not Available | 
| **Cross-system Integration** | Not enough data | Feature Not Available | 
| **Adaptive Learning** | Not enough data | Feature Not Available | 
| **Natural Language Interaction** | Not enough data | Feature Not Available | 
| **Proactive Assistance** | Not enough data | Feature Not Available | 
| **Decision Making** | Not enough data | Feature Not Available | 

---
## Categories
**Shared Categories (3):** [Incident Management Software](https://www.g2.com/categories/incident-management), [Service Desk Software](https://www.g2.com/categories/service-desk), [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools)


**Unique to SolarWinds Service Desk (2):** [IT Asset Management Software](https://www.g2.com/categories/it-asset-management), [Software Asset Management (SAM) Tools](https://www.g2.com/categories/software-asset-management-tools)


---
## Reviewer Demographics

### By Company Size

| Segment | Serviceaide ChangeGear | SolarWinds Service Desk | 
|---|---|---|
| **Small-Business** | 11.5% | 8.0% | 
| **Mid-Market** | 50.0% | 68.2% | 
| **Enterprise** | 38.5% | 23.7% | 

### By Industry

#### Serviceaide ChangeGear

- **Hospital & Health Care:** 13.5%
- **Information Technology and Services:** 13.5%
- **Financial Services:** 7.7%
- **Utilities:** 6.7%
- **Telecommunications:** 4.8%
- **Health, Wellness and Fitness:** 4.8%
- **Civil Engineering:** 3.8%
- **Retail:** 2.9%
- **Restaurants:** 2.9%
- **Banking:** 2.9%
- **Other:** 36.5%

#### SolarWinds Service Desk

- **Information Technology and Services:** 12.5%
- **Hospital & Health Care:** 7.5%
- **Higher Education:** 4.8%
- **Education Management:** 4.8%
- **Financial Services:** 4.3%
- **Computer Software:** 4.1%
- **Construction:** 3.2%
- **Retail:** 3.1%
- **Insurance:** 3.1%
- **Non-Profit Organization Management:** 2.7%
- **Other:** 49.8%

---
## Alternatives

### Alternatives to Serviceaide ChangeGear

- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (988 reviews)
- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1341 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1904 reviews)
- [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (752 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4708 reviews)
- [xMatters](https://www.g2.com/products/xmatters/reviews) — 4.5/5 stars (789 reviews)
- [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (469 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1226 reviews)
- [Autotask](https://www.g2.com/products/autotask/reviews) — 4.3/5 stars (615 reviews)
- [ClickUp](https://www.g2.com/products/clickup/reviews) — 4.6/5 stars (13208 reviews)

### Alternatives to SolarWinds Service Desk

- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1341 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1904 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (988 reviews)
- [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (249 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1226 reviews)
- [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (752 reviews)
- [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) — 3.7/5 stars (294 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4708 reviews)
- [Vivantio](https://www.g2.com/products/vivantio/reviews) — 4.3/5 stars (295 reviews)
- [Spiceworks Cloud Help Desk](https://www.g2.com/products/spiceworks-cloud-help-desk/reviews) — 4.3/5 stars (311 reviews)

---
## Top Discussions

### Serviceaide ChangeGear

No discussions available for this product.

### SolarWinds Service Desk

- Title: [How do I upload a solution article using tablets or phones?](https://www.g2.com/discussions/32754-how-do-i-upload-a-solution-article-using-tablets-or-phones) — 1 comment, 1 upvote
  > **Top comment:** "Unfortunately, we can’t create Solutions from the mobile app.
"
- Title: [Windows Installer](https://www.g2.com/discussions/windows-installer-8d44379e-0179-4f26-9745-c6a388d84665) — 1 comment, 1 upvote
  > **Top comment:** "This one is easy. When Samanage became Solarwinds we quit using the product and went elsewhere. 

Samanage had an EXE and an ISO. I'm none to interested in..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/serviceaide-changegear-vs-solarwinds-service-desk)