# Freshservice vs Serviceaide ChangeGear Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Freshservice excels in user satisfaction, boasting a significantly higher overall rating compared to Serviceaide ChangeGear. Users appreciate its intuitive interface and features like ticket categories and SLAs, which enhance organization and time management.
- **Users say** that Freshservice offers a smoother implementation process, with many highlighting the clear documented guidelines that make onboarding easier. In contrast, some users of Serviceaide ChangeGear have noted challenges with setup, indicating that it may require more time to configure effectively.
- **Reviewers mention** that Freshservice provides robust support, with a high quality of assistance reported by users. This is particularly beneficial for teams needing quick resolutions, while Serviceaide ChangeGear, although functional, has received mixed feedback regarding its support responsiveness.
- **According to verified reviews** , Freshservice stands out for its comprehensive analytics and dashboard capabilities, which help users monitor performance effectively. Users have praised these features for aiding in better decision-making, whereas Serviceaide ChangeGear, while customizable, lacks the same level of reporting sophistication.
- **G2 reviewers highlight** that Freshservice's automation features, such as ticket routing and prioritization, significantly enhance workflow efficiency. Users have noted that these tools help streamline operations, while Serviceaide ChangeGear, although it offers some automation, does not match the same level of effectiveness.
- **Users report** that Freshservice's integration capabilities with existing systems are a major advantage, making it easier to incorporate into current workflows. In contrast, while Serviceaide ChangeGear is customizable, some users feel it may not integrate as seamlessly with other tools, potentially leading to confusion in fast-paced environments.



| | Freshservice | Serviceaide ChangeGear | 
|---|---|---|
| **Star Rating** | 4.6 out of 5 | 3.9 out of 5 | 
| **Total Reviews** | 1,336 | 105 | 
| **Largest Market Segment** | Mid-Market (61.9% of reviews) | Mid-Market (50.0% of reviews) | 
| **Entry Level Price** | $19.00 | No pricing available | 

---
## Top Pros & Cons

### Freshservice

Pros:
- Ease of Use (229 reviews)
- Features (116 reviews)

Cons:
- Missing Features (83 reviews)
- Limited Features (56 reviews)

### Serviceaide ChangeGear

Pros:
- Incident Management (5 reviews)
- Asset Management (4 reviews)

Cons:
- Outdated Interface (4 reviews)
- Slow Performance (4 reviews)

---
## Ratings Comparison
| Rating | Freshservice | Serviceaide ChangeGear | 
|---|---|---|
  | **Meets Requirements** | 8.9 (1185 reviews) | 8.5 (95 reviews) | 
  | **Ease of Use** | 9.2 (1190 reviews) | 8.1 (95 reviews) | 
  | **Ease of Setup** | 8.8 (975 reviews) | 7.4 (71 reviews) | 
  | **Ease of Admin** | 9.0 (958 reviews) | 7.6 (64 reviews) | 
  | **Quality of Support** | 9.0 (1145 reviews) | 8.3 (88 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.1 (933 reviews) | 8.4 (63 reviews) | 
  | **Product Direction (% positive)** | 9.5 (1168 reviews) | 8.5 (91 reviews) | 

---
## Pricing

### Freshservice

#### Entry-Level Pricing

Plan: STARTER

Price: $19.00

Description: For getting started

Key Features:
- Incident Management
- Knowledge Base
- Self Service Portal

[Browse all 3 editions](https://www.g2.com/products/freshservice/pricing)

#### Free Trial

Yes

### Serviceaide ChangeGear

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | N/A | N/A |
| **Serviceaide ChangeGear** | N/A | N/A |

#### Ticket and Case Management

| Feature | Freshservice | Serviceaide ChangeGear | 
|---|---|---|
| **Ticket creation user experience** | Not enough data | Not enough data | 
| **Ticket response user experience** | Not enough data | Not enough data | 
| **Workflow** | Not enough data | Not enough data | 
| **Response Automation** | Not enough data | Not enough data | 
| **SLA Management** | Not enough data | Not enough data | 
| **Attachments/Screencasts** | Not enough data | Not enough data | 
| **Ticket Collaboration** | Not enough data | Not enough data | 
| **Customer and Contacts Database** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Freshservice | Serviceaide ChangeGear | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - Help Desk

| Feature | Freshservice | Serviceaide ChangeGear | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Communication Channels

| Feature | Freshservice | Serviceaide ChangeGear | 
|---|---|---|
| **Customer Portal** | Not enough data | Not enough data | 
| **Email to Case** | Not enough data | Not enough data | 
| **Chat/Live Support** | Not enough data | Not enough data | 
| **Social Integration** | Not enough data | Not enough data | 
| **Voice** | Not enough data | Not enough data | 

#### Platform

| Feature | Freshservice | Serviceaide ChangeGear | 
|---|---|---|
| **Mobile User Support** | Not enough data | Not enough data | 
| **Customization ** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Integration** | Not enough data | Not enough data | 
| **Reporting** | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | 

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | 8.4/10 | 448 |
| **Serviceaide ChangeGear** | 8.4/10 | 29 |

#### Administration

| Feature | Freshservice | Serviceaide ChangeGear | 
|---|---|---|
| **Change Management** | 8.6 (324 reviews) ✓ Verified | 8.9 (28 reviews) ✓ Verified | 
| **Asset Management** | 8.4 (351 reviews) ✓ Verified | 8.4 (24 reviews) ✓ Verified | 
| **Reports & Analytics** | 8.3 (375 reviews) ✓ Verified | 8.6 (26 reviews) ✓ Verified | 

#### Service Desk

| Feature | Freshservice | Serviceaide ChangeGear | 
|---|---|---|
| **Help Desk** | 9.5 (410 reviews) ✓ Verified | 8.6 (23 reviews) ✓ Verified | 
| **Incident Reports** | 9.1 (377 reviews) ✓ Verified | 8.8 (24 reviews) ✓ Verified | 
| **Process Workflow** | 8.8 (373 reviews) ✓ Verified | 8.7 (21 reviews) ✓ Verified | 

#### Management

| Feature | Freshservice | Serviceaide ChangeGear | 
|---|---|---|
| **Reporting** | 8.5 (314 reviews) ✓ Verified | 8.6 (19 reviews) ✓ Verified | 
| **Administration Console** | 8.9 (320 reviews) ✓ Verified | 8.2 (19 reviews) ✓ Verified | 
| **Access Management** | 8.8 (283 reviews) ✓ Verified | 8.3 (17 reviews) ✓ Verified | 
| **Asset Management** | 8.5 (290 reviews) ✓ Verified | 8.0 (17 reviews) ✓ Verified | 
| **Policy Dictation** | 8.1 (228 reviews) ✓ Verified | 8.3 (17 reviews) | 

#### Functionality

| Feature | Freshservice | Serviceaide ChangeGear | 
|---|---|---|
| **Ticketing System** | 9.5 (343 reviews) ✓ Verified | 9.3 (19 reviews) ✓ Verified | 
| **Performance Logging** | 8.7 (269 reviews) ✓ Verified | 8.2 (10 reviews) | 
| **Alerting** | 8.7 (267 reviews) ✓ Verified | 7.7 (13 reviews) ✓ Verified | 
| **Automation** | 8.8 (310 reviews) ✓ Verified | 8.0 (15 reviews) ✓ Verified | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | Freshservice | Serviceaide ChangeGear | 
|---|---|---|
| **Autonomous Task Execution** | 7.9 (8 reviews) | Not enough data | 
| **Multi-step Planning** | 6.9 (8 reviews) | Not enough data | 
| **Cross-system Integration** | 8.5 (13 reviews) | Not enough data | 
| **Adaptive Learning** | 7.4 (7 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.1 (7 reviews) | Not enough data | 
| **Proactive Assistance** | 8.1 (9 reviews) | Not enough data | 
| **Decision Making** | 8.0 (9 reviews) | Not enough data | 

### Incident Management

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | 7.4/10 | 368 |
| **Serviceaide ChangeGear** | 7.8/10 | 26 |

#### Monitoring

| Feature | Freshservice | Serviceaide ChangeGear | 
|---|---|---|
| **Constant Monitoring** | 8.3 (267 reviews) ✓ Verified | 7.3 (13 reviews) ✓ Verified | 
| **Timely Alerts** | 8.6 (303 reviews) ✓ Verified | 7.8 (20 reviews) ✓ Verified | 
| **TIcket Accuracy** | 8.8 (320 reviews) ✓ Verified | 8.5 (23 reviews) ✓ Verified | 
| **AI Monitoring** | 6.1 (26 reviews) | Not enough data | 

#### Management Tools

| Feature | Freshservice | Serviceaide ChangeGear | 
|---|---|---|
| **Ticket Assignment** | 9.0 (341 reviews) ✓ Verified | 9.1 (22 reviews) ✓ Verified | 
| **Standardization** | 8.9 (331 reviews) | 8.9 (22 reviews) ✓ Verified | 
| **Lifecycle Visualization** | 8.5 (295 reviews) ✓ Verified | 7.9 (19 reviews) ✓ Verified | 

#### Generative AI

| Feature | Freshservice | Serviceaide ChangeGear | 
|---|---|---|
| **AI Text Generation** | 7.8 (137 reviews) | 6.4 (6 reviews) | 
| **AI Text Summarization** | 7.8 (136 reviews) | 6.4 (6 reviews) | 

#### Agentic AI - Incident Management

| Feature | Freshservice | Serviceaide ChangeGear | 
|---|---|---|
| **Autonomous Task Execution** | 5.6 (6 reviews) | Not enough data | 
| **Multi-step Planning** | 5.6 (6 reviews) | Not enough data | 
| **Cross-system Integration** | 5.8 (6 reviews) | Not enough data | 
| **Adaptive Learning** | 7.0 (5 reviews) | Not enough data | 
| **Natural Language Interaction** | 6.3 (5 reviews) | Not enough data | 
| **Proactive Assistance** | 7.0 (5 reviews) | Not enough data | 
| **Decision Making** | 7.0 (5 reviews) | Not enough data | 

### IT Asset Management

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | N/A | N/A |
| **Serviceaide ChangeGear** | N/A | N/A |

#### Asset Inventory

| Feature | Freshservice | Serviceaide ChangeGear | 
|---|---|---|
| **Hardware Asset Inventory** | Not enough data | Not enough data | 
| **Software Asset Inventory** | Not enough data | Not enough data | 
| **Cloud Asset Inventory** | Not enough data | Not enough data | 
| **Mobile Asset Inventory** | Not enough data | Not enough data | 
| **Asset Discovery** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Freshservice | Serviceaide ChangeGear | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Generation** | Not enough data | Not enough data | 

#### Agentic AI - IT Asset Management

| Feature | Freshservice | Serviceaide ChangeGear | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Management

| Feature | Freshservice | Serviceaide ChangeGear | 
|---|---|---|
| **Central Dashboard** | Not enough data | Not enough data | 
| **Asset Policy Management** | Not enough data | Not enough data | 
| **Risk Management** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | 6.9/10 | 153 |
| **Serviceaide ChangeGear** | N/A | N/A |

#### Generative AI

| Feature | Freshservice | Serviceaide ChangeGear | 
|---|---|---|
| **AI Text Summarization** | 7.2 (76 reviews) | Not enough data | 

#### Self-Service Experience

| Feature | Freshservice | Serviceaide ChangeGear | 
|---|---|---|
| **Knowledge Base** | 8.4 (140 reviews) | Not enough data | 
| **Searchable Articles** | 8.7 (134 reviews) | Not enough data | 
| **Community Forums** | 7.1 (113 reviews) | Not enough data | 
| **Mobile Optimization** | 7.6 (115 reviews) | Not enough data | 
| **Personalization** | 8.2 (134 reviews) | Not enough data | 

#### Self-Service Platform

| Feature | Freshservice | Serviceaide ChangeGear | 
|---|---|---|
| **Branding** | 8.5 (135 reviews) | Not enough data | 
| **Automation** | 8.7 (140 reviews) | Not enough data | 
| **Artificial Intelligence** | 7.1 (108 reviews) | Not enough data | 
| **Integrations** | 8.1 (130 reviews) | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | Freshservice | Serviceaide ChangeGear | 
|---|---|---|
| **Autonomous Task Execution** | 6.0 (5 reviews) | Not enough data | 
| **Multi-step Planning** | 5.3 (5 reviews) | Not enough data | 
| **Cross-system Integration** | 5.3 (5 reviews) | Not enough data | 
| **Adaptive Learning** | 5.3 (5 reviews) | Not enough data | 
| **Natural Language Interaction** | 5.3 (5 reviews) | Not enough data | 
| **Proactive Assistance** | 5.0 (5 reviews) | Not enough data | 
| **Decision Making** | 5.3 (5 reviews) | Not enough data | 

### IT Alerting

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | 7.1/10 | 70 |
| **Serviceaide ChangeGear** | N/A | N/A |

#### Generative AI

| Feature | Freshservice | Serviceaide ChangeGear | 
|---|---|---|
| **AI Text Generation** | 7.7 (70 reviews) | Not enough data | 

#### Agentic AI - IT Alerting

| Feature | Freshservice | Serviceaide ChangeGear | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | 7.0 (5 reviews) | Not enough data | 
| **Cross-system Integration** | 7.0 (5 reviews) | Not enough data | 
| **Adaptive Learning** | 7.0 (5 reviews) | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | 7.0 (5 reviews) | Not enough data | 
| **Decision Making** | 7.0 (5 reviews) | Not enough data | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | 8.0/10 | 844 |
| **Serviceaide ChangeGear** | 7.7/10 | 60 |

#### Incident Management

| Feature | Freshservice | Serviceaide ChangeGear | 
|---|---|---|
| **Automate Ticket Routing** | 9.1 (737 reviews) | 8.5 (49 reviews) | 
| **Ticket Prioritization** | 8.9 (737 reviews) | 8.3 (51 reviews) | 
| **Ticket Notifications** | 9.0 (796 reviews) | 8.2 (58 reviews) | 
| **Knowledge Base** | 8.6 (729 reviews) | 7.4 (49 reviews) | 
| **Knowledge Base/Ticket Integration** | 8.6 (695 reviews) | 7.4 (39 reviews) | 

#### Reporting

| Feature | Freshservice | Serviceaide ChangeGear | 
|---|---|---|
| **Dashboards** | 8.6 (775 reviews) | 7.8 (53 reviews) | 
| **Time Tracking** | 8.2 (639 reviews) | 6.9 (42 reviews) | 
| **Surveys** | 8.2 (615 reviews) | 6.9 (38 reviews) | 

#### Access & Usability

| Feature | Freshservice | Serviceaide ChangeGear | 
|---|---|---|
| **Mobile** | 8.4 (701 reviews) | 6.7 (22 reviews) | 
| **Self Service** | 8.9 (728 reviews) | 8.2 (48 reviews) | 
| **Active Directory** | 8.5 (550 reviews) | 8.2 (50 reviews) | 
| **Multi-Channel Access** | 8.6 (562 reviews) | 8.1 (30 reviews) | 

#### Agentic AI - Service Desk

| Feature | Freshservice | Serviceaide ChangeGear | 
|---|---|---|
| **Autonomous Task Execution** | 7.1 (8 reviews) | Not enough data | 
| **Multi-step Planning** | 6.7 (8 reviews) | Not enough data | 
| **Cross-system Integration** | 7.1 (8 reviews) | Not enough data | 
| **Adaptive Learning** | 7.0 (9 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.1 (8 reviews) | Not enough data | 
| **Proactive Assistance** | 6.7 (8 reviews) | Not enough data | 
| **Decision Making** | 6.7 (8 reviews) | Not enough data | 

### Enterprise IT Management

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | 8.2/10 | 364 |
| **Serviceaide ChangeGear** | N/A | N/A |

#### Analysis

| Feature | Freshservice | Serviceaide ChangeGear | 
|---|---|---|
| **Threat Detection** | 7.5 (173 reviews) | Not enough data | 

#### Platform

| Feature | Freshservice | Serviceaide ChangeGear | 
|---|---|---|
| **Unified Communications Platform** | 8.3 (232 reviews) | Not enough data | 
| **Remote Access** | 8.2 (212 reviews) | Not enough data | 
| **ITIL Policy Compliance** | 8.7 (255 reviews) | Not enough data | 
| **Asset Tracking** | 8.4 (283 reviews) | Not enough data | 
| **IT Knowledge Management** | 8.7 (315 reviews) | Not enough data | 

#### Security

| Feature | Freshservice | Serviceaide ChangeGear | 
|---|---|---|
| **Endpoint Protection** | 7.8 (178 reviews) | Not enough data | 
| **Patch Management** | 7.0 (107 reviews) | Not enough data | 
| **Disaster Recovery** | 7.5 (166 reviews) | Not enough data | 
| **Service Management** | 8.9 (283 reviews) | Not enough data | 
| **Workflow Management** | 8.8 (286 reviews) | Not enough data | 

#### Agentic AI - Enterprise IT Management

| Feature | Freshservice | Serviceaide ChangeGear | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (3):** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Incident Management Software](https://www.g2.com/categories/incident-management), [Service Desk Software](https://www.g2.com/categories/service-desk)

**Unique to Freshservice (6):** [IT Asset Management Software](https://www.g2.com/categories/it-asset-management), [IT Alerting Software](https://www.g2.com/categories/it-alerting), [Enterprise IT Management Software](https://www.g2.com/categories/enterprise-it-management), [Configuration Management Tools](https://www.g2.com/categories/configuration-management), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Help Desk Software](https://www.g2.com/categories/help-desk)



---
## Reviewer Demographics

### By Company Size

| Segment | Freshservice | Serviceaide ChangeGear | 
|---|---|---|
| **Small-Business** | 17.6% | 11.5% | 
| **Mid-Market** | 61.9% | 50.0% | 
| **Enterprise** | 20.5% | 38.5% | 

### By Industry

#### Freshservice

- **Information Technology and Services:** 19.8%
- **Computer Software:** 5.5%
- **Construction:** 4.5%
- **Financial Services:** 3.5%
- **Education Management:** 3.5%
- **Hospital & Health Care:** 3.5%
- **Retail:** 3.1%
- **Computer & Network Security:** 2.6%
- **Non-Profit Organization Management:** 2.4%
- **Marketing and Advertising:** 2.0%
- **Other:** 49.7%

#### Serviceaide ChangeGear

- **Hospital & Health Care:** 13.5%
- **Information Technology and Services:** 13.5%
- **Financial Services:** 7.7%
- **Utilities:** 6.7%
- **Telecommunications:** 4.8%
- **Health, Wellness and Fitness:** 4.8%
- **Civil Engineering:** 3.8%
- **Retail:** 2.9%
- **Restaurants:** 2.9%
- **Banking:** 2.9%
- **Other:** 36.5%

---
## Alternatives

### Alternatives to Freshservice

- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (987 reviews)
- [Vivantio](https://www.g2.com/products/vivantio/reviews) — 4.3/5 stars (295 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4391 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1880 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (783 reviews)
- [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (249 reviews)
- [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (749 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1193 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6988 reviews)
- [PagerDuty](https://www.g2.com/products/pagerduty/reviews) — 4.5/5 stars (959 reviews)

### Alternatives to Serviceaide ChangeGear

- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (987 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (783 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1880 reviews)
- [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (749 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4391 reviews)
- [xMatters](https://www.g2.com/products/xmatters/reviews) — 4.5/5 stars (786 reviews)
- [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (468 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1193 reviews)
- [Autotask](https://www.g2.com/products/autotask/reviews) — 4.3/5 stars (612 reviews)
- [ClickUp](https://www.g2.com/products/clickup/reviews) — 4.6/5 stars (12827 reviews)

---
## Top Discussions

### Freshservice

- Title: [How has your experience been with Freshservice support?](https://www.g2.com/discussions/how-has-your-experience-been-with-freshservice-support) — 12 comments, 1 upvote
  > **Top comment:** "So far, great.  I've only worked with them twice, but both times the answer came back within 24 hours."
- Title: [What is Freshservice used for?](https://www.g2.com/discussions/what-is-freshservice-used-for) — 3 comments, 1 upvote
  > **Top comment:** "We use it as a ticketing tool that helps us manage requests and assign them to specified employees for resolution. It also helps us track our service..."
- Title: [Whats the best way to populate our inventory?](https://www.g2.com/discussions/whats-the-best-way-to-populate-our-inventory) — 3 comments, 1 upvote
  > **Top comment:** "Hello, honestly that was the only thing I had issue with Fresh Service, there are different ways to do inventory on it, but none are perfect.
Option 1 using..."
- Title: [will you have an on premise solution?](https://www.g2.com/discussions/26729-will-you-have-an-on-premise-solution) — 2 comments, 1 upvote
  > **Top comment:** "No Sergio, we are purely a SAAS Application. But the Security concerns of On.Prem Apps are 100% resolved in Freshworks Ecosystem. As we are hosted on AWS..."
- Title: [Can we have access to our database to do some development](https://www.g2.com/discussions/24919-can-we-have-access-to-our-database-to-do-some-development) — 2 comments, 1 upvote
  > **Top comment:** "Freshservice definitely has API hooks into the Google environment.  There are also several in-app ways to create automation but you may not be able to modify..."

### Serviceaide ChangeGear

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/freshservice-vs-serviceaide-changegear)