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Compare Freshservice and Serviceaide ChangeGear 
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At a Glance
Market Segments
Mid-Market (62.3% of reviews)
Mid-Market (50.0% of reviews)
Entry-Level Pricing
$19.00
No pricing available
Freshservice
Star Rating
(1,305)4.6 out of 5
Market Segments
Mid-Market (62.3% of reviews)
Entry-Level Pricing
$19.00
Free Trial is available
Browse all 3 pricing plansServiceaide ChangeGear
Star Rating
(105)3.9 out of 5
Market Segments
Mid-Market (50.0% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Serviceaide ChangeGearSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Freshservice excels in its Help Desk functionality, scoring 9.4 compared to ChangeGear's 8.4. Reviewers mention that the ticketing system is intuitive and efficient, making it easier to manage incidents.
- Reviewers mention that Freshservice's Ease of Use is significantly higher at 9.2, while ChangeGear scores 8.0. Users say that Freshservice's interface is user-friendly, which reduces the learning curve for new team members.
- G2 users highlight Freshservice's superior Incident Management features, particularly in Automate Ticket Routing (9.1 vs. 8.5) and Ticket Notifications (9.0 vs. 8.1). Reviewers mention that these features help streamline workflows and improve response times.
- Users on G2 report that Freshservice offers better Generative AI capabilities, particularly in AI Text Generation (8.3 vs. 6.4). Reviewers say that this feature enhances the efficiency of creating support documentation and responses.
- Reviewers mention that Freshservice's Quality of Support is rated at 9.0, while ChangeGear is at 8.2. Users report that Freshservice's support team is responsive and helpful, which is crucial for maintaining service levels.
- Users say that Freshservice's Self-Service Experience is more robust, particularly in Knowledge Base integration (8.6 vs. 7.4). Reviewers mention that the searchable articles and community forums are well-organized, making it easier for users to find solutions independently.
Pricing
Entry-Level Pricing
Freshservice
STARTER
$19.00
For getting started
- Incident Management
- Knowledge Base
- Self Service Portal
Serviceaide ChangeGear
No pricing availableFree Trial
Freshservice
Free Trial is available
Serviceaide ChangeGear
Free Trial is available
Ratings
Meets Requirements
8.9
1,166
8.5
95
Ease of Use
9.2
1,168
8.1
95
Ease of Setup
8.8
952
7.4
71
Ease of Admin
9.0
956
7.6
64
Quality of Support
9.0
1,126
8.3
88
Has the product been a good partner in doing business?
9.1
931
8.4
63
Product Direction (% positive)
9.5
1,153
8.5
91
Features by Category
Administration
8.6
320
|
Verified
8.9
28
|
Verified
8.4
345
|
Verified
8.4
24
|
Verified
8.4
373
|
Verified
8.6
26
|
Verified
Service Desk
9.4
402
|
Verified
8.6
23
|
Verified
9.1
377
|
Verified
8.8
24
|
Verified
8.8
369
|
Verified
8.7
21
|
Verified
Management
8.5
312
|
Verified
8.6
19
|
Verified
8.9
319
|
Verified
8.2
19
|
Verified
8.8
283
|
Verified
8.3
17
|
Verified
8.5
285
|
Verified
8.0
17
|
Verified
8.2
230
|
Verified
8.3
17
Functionality
9.4
333
|
Verified
9.3
19
|
Verified
8.7
271
|
Verified
8.2
10
8.7
268
|
Verified
7.7
13
|
Verified
8.8
302
|
Verified
8.0
15
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
8.0
9
Not enough data
7.8
9
Not enough data
8.0
9
Not enough data
7.6
9
Not enough data
7.4
9
Not enough data
8.1
9
Not enough data
8.3
9
Not enough data
Monitoring
8.3
266
|
Verified
7.3
13
|
Verified
8.6
302
|
Verified
7.8
20
|
Verified
8.8
319
|
Verified
8.5
23
|
Verified
6.1
25
Not enough data
Management Tools
9.0
340
|
Verified
9.1
22
|
Verified
8.9
330
8.9
22
|
Verified
8.5
294
|
Verified
7.9
19
|
Verified
Generative AI
7.8
136
6.4
6
7.8
135
6.4
6
Agentic AI - Incident Management
5.6
6
Not enough data
5.6
6
Not enough data
5.8
6
Not enough data
7.0
5
Not enough data
6.3
5
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
Generative AI
7.2
75
Not enough data
Self-Service Experience
8.4
136
Not enough data
8.7
132
Not enough data
7.1
112
Not enough data
7.6
114
Not enough data
8.2
133
Not enough data
Self-Service Platform
8.5
134
Not enough data
8.7
138
Not enough data
7.1
107
Not enough data
8.1
129
Not enough data
Agentic AI - Customer Self-Service
6.0
5
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
5.0
5
Not enough data
5.3
5
Not enough data
Generative AI
7.7
70
Not enough data
Agentic AI - IT Alerting
Not enough data
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
Not enough data
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
Incident Management
9.1
735
8.5
49
8.9
738
8.3
51
9.0
791
8.2
58
8.6
727
7.4
49
8.6
692
7.4
39
Reporting
8.6
773
7.8
53
8.2
636
6.9
42
8.2
615
6.9
38
Access & Usability
8.4
701
6.7
22
8.9
724
8.2
48
8.5
549
8.2
50
8.7
561
8.1
30
Agentic AI - Service Desk
7.1
8
Not enough data
6.7
8
Not enough data
7.1
8
Not enough data
6.7
8
Not enough data
7.1
8
Not enough data
6.7
8
Not enough data
6.7
8
Not enough data
Analysis
7.6
175
Not enough data
Platform
8.3
231
Not enough data
8.2
214
Not enough data
8.7
257
Not enough data
8.4
285
Not enough data
8.7
317
Not enough data
Security
7.8
180
Not enough data
7.0
109
Not enough data
7.5
168
Not enough data
8.9
285
Not enough data
8.8
288
Not enough data
Agentic AI - Enterprise IT Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Freshservice and Serviceaide ChangeGear are categorized as IT Service Management (ITSM) Tools, Incident Management, and Service Desk
Unique Categories
Serviceaide ChangeGear has no unique categories
Reviews
Reviewers' Company Size
Freshservice
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Serviceaide ChangeGear
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
19.7%
Computer Software
5.5%
Construction
4.5%
Education Management
3.6%
Hospital & Health Care
3.4%
Other
63.3%
Information Technology and Services
13.5%
Hospital & Health Care
13.5%
Financial Services
7.7%
Utilities
6.7%
Telecommunications
4.8%
Other
53.8%
Alternatives
Discussions
How has your experience been with Freshservice support?
12 Comments
DM
I have interacted with them a number of times. Often they respond within the hour. They are always helpful and available to get onto zoom sessions to explain...Read more
Whats the best way to populate our inventory?
3 Comments
PB
Deploying the Freshservice Discovery Agent via GPO did the trick for...Read more
What is Freshservice used for?
3 Comments
JR
<p>IT Service Management aligned with ITIL4 framework. From ticketing system to project management, Fresh Service it's a global solution perfect for managing...Read more
Serviceaide ChangeGear has no discussions with answers
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