Link copied to clipboard # Freshservice vs Serviceaide ChangeGear Comparison - What are their main differences? Share [ Export ](/compare/freshservice/serviceaide-changegear/export.csv) FreshserviceServiceaide ChangeGear[+ Add Product](#) Pricing **Freshservice** Free Trial **$19.00** Per User Per Month · Starter **$49.00** Per User Per Month · Growth **$99.00** Per User Per Month · Pro **Custom Quote Available** · Enterprise Show more **Serviceaide ChangeGear** Free Trial No pricing available **Pricing Insights** from reviews Perceived Cost **Freshservice** $$$$$ **Serviceaide ChangeGear** $$$$$ Average Discount **Freshservice** 11% **Serviceaide ChangeGear** 17%6% more Uncover valuable pricing insights from real user feedback to improve your shopping experience. See it for free Time to Implement **Freshservice** 6 months Based on 100 responses **Serviceaide ChangeGear** 6 months Based on 100 responses Return on Investment **Freshservice** 6 months Based on 100 responses **Serviceaide ChangeGear** 6 months Based on 100 responses ![Freshservice](https://images.g2crowd.com/uploads/product/hd_favicon/507247d74cdb616544c2f320120749b7/freshservice.svg "Freshservice") ![Serviceaide ChangeGear](https://images.g2crowd.com/uploads/product/hd_favicon/865484d99bdee17c818447915a2c87a4/serviceaide-changegear.svg "Serviceaide ChangeGear") G2 offers free advice on this comparison. Chat with an expert How would you like to receive Software Advice? ![](/assets/advisor_router/laptop_form-f1a7012279826105416befde8d882ffc7589b1f9db09c93a1379d601cafe8e0d.svg) FormAnswer questions at your own pace, no call required. ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg) AI AgentChat live and get a recommendation in minutes. ![](/assets/advisor_router/phone_call_picker-c48821ec36f4182d8ee3e54cfbd3937500eec54d7b7e0cfb80dc80a8a733842f.svg) Phone CallTalk it through live with a software advisor. **Pros & Cons** from reviews **Freshservice** Ease of Use (158) Features (89) Missing Features (54) Limited Features (42) **Serviceaide ChangeGear** Incident Management (5) Asset Management (4) Outdated Interface (4) Slow Performance (4) Integrations **Freshservice** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_d186f1cfbf1f82bc872c76769abffa7e/e714dee4-7023-45dc-b0fe-737784315b5f.png "Product Avatar Image") Adobe Acrobat Sign API ](https://www.g2.com/products/adobe-acrobat-sign-api/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_de7b0518c01aad23330b32c4acb323dd/adp-workforce-now.jpg "Product Avatar Image") Workforce Now ](https://www.g2.com/products/adp-workforce-now/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_b3390b4cc3d92e87d570895f7358c003/amazon-redshift.jpg "Product Avatar Image") Amazon Redshift ](https://www.g2.com/products/amazon-redshift/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_b3390b4cc3d92e87d570895f7358c003/aws-lambda.jpg "Product Avatar Image") AWS Lambda ](https://www.g2.com/products/aws-lambda/reviews)[ View all ](https://www.g2.com/products/freshservice/integrations) **Serviceaide ChangeGear** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_96ba5028035f59982f8a11eae088d143/belladati.png "Product Avatar Image") BellaDati ](https://www.g2.com/products/belladati/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_4e76cc3188c4ccd7658a93dc5e1d0f98/callture.jpg "Product Avatar Image") Callture ](https://www.g2.com/products/callture/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_793034d14bb0f3fa12d97cf3cc0032c4/jira.jpg "Product Avatar Image") Jira ](https://www.g2.com/products/jira/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_cbdded440dd46c7dcb4debe3e10b5048/microsoft-sharepoint.png "Product Avatar Image") Microsoft SharePoint ](https://www.g2.com/products/microsoft-sharepoint/reviews)[ View all ](https://www.g2.com/products/serviceaide-changegear/integrations) Screenshots **Freshservice** ![Freshservice screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1835155/Gemini-Generated-Image-tkvdd0tkvdd0tkvd.png) **Serviceaide ChangeGear** ![Serviceaide ChangeGear screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/66633/expirable-direct-uploads_2Fef2e3572-1ea1-47bd-a878-55249d918ce0_2FProduct_Screenshot_-_Dashboard.png) **Ratings** from reviews Meets Requirements **Freshservice** **8.9** /10 Based on 1,227 responses **Serviceaide ChangeGear** **8.5** /10 Based on 95 responses Ease of Use **Freshservice** **9.2** /10 Based on 1,233 responses **Serviceaide ChangeGear** **8.1** /10 Based on 95 responses Ease of Setup **Freshservice** **8.8** /10 Based on 1,019 responses **Serviceaide ChangeGear** **7.4** /10 Based on 71 responses Ease of Admin **Freshservice** **9.0** /10 Based on 989 responses **Serviceaide ChangeGear** **7.6** /10 Based on 64 responses Quality of Support **Freshservice** **9.0** /10 Based on 1,185 responses **Serviceaide ChangeGear** **8.3** /10 Based on 88 responses Has the product been a good partner in doing business? **Freshservice** **9.0** /10 Based on 964 responses **Serviceaide ChangeGear** **8.4** /10 Based on 63 responses Product Direction (% positive) **Freshservice** **9.4** /10 Based on 1,205 responses **Serviceaide ChangeGear** **8.5** /10 Based on 91 responses **Features** ratings from reviews IT Service Management (ITSM) Tools **8.6** /10 Based on 489 responses **8.4** /10 Based on 29 responses Incident Management **8.2** /10 Based on 370 responses **7.8** /10 Based on 26 responses Service Desk **7.8** /10 Based on 849 responses **7.7** /10 Based on 60 responses Uncover more feature rated insights from real users to improve your shopping experience. See it for free Help Desk **9.0** /10 Based on 28 responses Not enough data Customer Self-Service **8.0** /10 Based on 154 responses Not enough data IT Alerting **7.7** /10 Based on 70 responses Not enough data Enterprise IT Management **8.2** /10 Based on 364 responses Not enough data User Insights **Reviewers' Company Size** Small-Business(50 or fewer emp.) 17.5% Mid-Market(51-1000 emp.) 60.7% Enterprise(\> 1000 emp.) 21.8% Small-Business(50 or fewer emp.) 17.5% Mid-Market(51-1000 emp.) 60.7% Enterprise(\> 1000 emp.) 21.8% Small-Business(50 or fewer emp.) 11.5% Mid-Market(51-1000 emp.) 50.0% Enterprise(\> 1000 emp.) 38.5% Small-Business(50 or fewer emp.) 11.5% Mid-Market(51-1000 emp.) 50.0% Enterprise(\> 1000 emp.) 38.5% **Reviewers' Industry** [![Freshservice](https://images.g2crowd.com/uploads/product/hd_favicon/507247d74cdb616544c2f320120749b7/freshservice.svg "Freshservice")](https://www.g2.com/products/freshservice/reviews) Freshservice Information Technology and Services 20.0% Computer Software 5.3% Construction 4.3% Hospital & Health Care 3.6% Education Management 3.4% Other 63.4% [![Serviceaide ChangeGear](https://images.g2crowd.com/uploads/product/hd_favicon/865484d99bdee17c818447915a2c87a4/serviceaide-changegear.svg "Serviceaide ChangeGear")](https://www.g2.com/products/serviceaide-changegear/reviews) Serviceaide ChangeGear Hospital & Health Care 13.5% Information Technology and Services 13.5% Financial Services 7.7% Utilities 6.7% Telecommunications 4.8% Other 53.8% Alternatives **Freshservice Alternatives** ![NinjaOne](https://images.g2crowd.com/uploads/product/hd_favicon/e10c660fadbf952719b697ec98bbed05/ninjaone.svg "NinjaOne") [ NinjaOne ](/products/ninjaone/reviews) ![Atera IT Management](https://images.g2crowd.com/uploads/product/hd_favicon/b0d43ac9ef8eabd2a36c4a9b8ed74ccb/atera-it-management.svg "Atera IT Management") [ Atera ](/products/atera-it-management/reviews) ![Jira Service Management](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Jira Service Management") [ Jira Service Management ](/products/jira-service-management/reviews) ![ServiceNow IT Service Management](https://images.g2crowd.com/uploads/product/hd_favicon/c7ed381b8103a08f610090492732a5fe/servicenow-it-service-management.svg "ServiceNow IT Service Management") [ ServiceNow IT Service... ](/products/servicenow-it-service-management/reviews) **Serviceaide ChangeGear Alternatives** ![Jira Service Management](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Jira Service Management") [ Jira Service Management ](/products/jira-service-management/reviews) ![SolarWinds Service Desk](https://images.g2crowd.com/uploads/product/hd_favicon/af917f02e5d5dda08cf58d16d36f6a8d/solarwinds-service-desk.svg "SolarWinds Service Desk") [ SolarWinds Service Desk ](/products/solarwinds-service-desk/reviews) ![ServiceNow IT Service Management](https://images.g2crowd.com/uploads/product/hd_favicon/c7ed381b8103a08f610090492732a5fe/servicenow-it-service-management.svg "ServiceNow IT Service Management") [ ServiceNow IT Service... ](/products/servicenow-it-service-management/reviews) ![SysAid](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_b5f175d1ae623786a07d11d99b2b8c31/sysaid.png "SysAid") [ SysAid ](/products/sysaid/reviews) ## Freshservice vs Serviceaide ChangeGear FAQs Generated using AI Last updated: August 17, 2026 ### What is the difference between Freshservice vs Serviceaide ChangeGear? Freshservice stands out for its higher user satisfaction, ease of use, and support quality compared to Serviceaide ChangeGear. | [Freshservice](https://www.g2.com/products/freshservice/reviews) | [Serviceaide ChangeGear](https://www.g2.com/products/serviceaide-changegear/reviews) | | --- | --- | | 4.6/5 (1349 reviews) | 3.9/5 (105 reviews) | | Mid-Market | Mid-Market | | 8.8 | 7.4 | | 9.0 | 8.3 | | Ease of Use (227 all-time mentions) | Incident Management (5 all-time mentions) | ### How do the pricing models of Freshservice and Serviceaide ChangeGear compare? Freshservice is rated higher for value and pricing satisfaction than Serviceaide ChangeGear. - **Freshservice:** In recent reviews, many buyers highlight Freshservice as competitively priced for its feature set, though some note costs can rise with advanced features and add-ons. - **Serviceaide ChangeGear:** Recent reviewers mention a 35% price increase with the new subscription model and express concerns about cost escalation as usage grows. - **Switching reasons:** Reviewers cite Freshservice's competitive pricing and ease of use as key reasons for switching from other ITSM tools. ### What are the best alternatives to Freshservice and Serviceaide ChangeGear? The top three alternatives to Freshservice and Serviceaide ChangeGear are Jira Service Management, Vivantio, and NinjaOne. | Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength | | --- | --- | --- | --- | --- | | [Freshservice](https://www.g2.com/products/freshservice/reviews) | 4.6/5 (1349 reviews) | Mid-Market | In recent reviews, buyers describe pricing as competitive but note costs can rise with advanced features. | Ease of Use (227 all-time mentions) | | [Serviceaide ChangeGear](https://www.g2.com/products/serviceaide-changegear/reviews) | 3.9/5 (105 reviews) | Mid-Market | Recent reviewers mention cost increases and concerns about value as usage grows. | Incident Management (5 all-time mentions) | | [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) | 4.3/5 (991 reviews) | Mid-Market | — | — | | [Vivantio](https://www.g2.com/products/vivantio/reviews) | 4.3/5 (295 reviews) | Mid-Market | — | — | | [NinjaOne](https://www.g2.com/products/ninjaone/reviews) | 4.7/5 (5028 reviews) | Mid-Market | — | — | ### Which IT Service Management (ITSM) Tools features should I prioritize when comparing Freshservice and Serviceaide ChangeGear? Buyers comparing Freshservice and Serviceaide ChangeGear should prioritize Ease of Use, Automation, Customization, Integrations, and Change Management. - **Ease of Use:** Freshservice (9.2), Serviceaide ChangeGear (8.1); 227 all-time mentions for Freshservice. - **Automation:** Freshservice (100 all-time mentions), Serviceaide ChangeGear (3 all-time mentions). - **Customization:** Freshservice (62 all-time mentions), Serviceaide ChangeGear (2 all-time mentions). - **Integrations:** Freshservice (70 all-time mentions), Serviceaide ChangeGear (4 all-time mentions). - **Change Management:** Both products are frequently cited for Change Management, with Serviceaide ChangeGear highlighted for robust change tracking and approval workflows in recent reviews. ### What are the pros and cons of Freshservice vs Serviceaide ChangeGear? Freshservice's headline strength is its ease of use and automation, while Serviceaide ChangeGear is praised for robust change and incident management. - **Freshservice strengths:** Ease of Use (227 all-time mentions), Automation (100), Ticketing System (100), User Interface (83), Integrations (70), Customization (62), Asset Management (57). - **Freshservice trade-offs:** Limited Customization (46), Learning Curve (44), reporting and analytics flexibility, and higher costs for advanced features. - **Serviceaide ChangeGear strengths:** Incident Management (5), Asset Management (4), Collaboration (4), Integrations (4), Customizability (2), robust change management and approval workflows. - **Serviceaide ChangeGear trade-offs:** Outdated Interface (4), Slow Performance (4), reporting complexity, and cost increases with expanded usage. ### Is Freshservice or Serviceaide ChangeGear better for small businesses? Freshservice is the better fit for small businesses, with reviewers highlighting its ease of use and quick setup. - **Freshservice:** Largest segment is Mid-Market, but recent small-business reviewers consistently praise its intuitive interface, fast onboarding, and minimal training requirements. - **Serviceaide ChangeGear:** Largest segment is Mid-Market, and reviewers note a steeper learning curve and more complex setup, making it less optimal for small-business needs. ### Which IT Service Management (ITSM) Tools platform has better integrations? Freshservice is favored for integrations, with more reviewer-cited integrations and higher all-time mention counts. - **Freshservice:** 70 all-time mentions for integrations, with specific praise for integrations with Freshdesk (36), Slack (23), and Jira (17). - **Serviceaide ChangeGear:** Integrations are mentioned in 4 reviews, with recent reviewers highlighting integration with Active Directory, email systems, and project management tools. ### How do Freshservice and Serviceaide ChangeGear compare on customer support? Freshservice leads Serviceaide ChangeGear in Quality of Support by 0.7 points, a material difference per the Delta Rule. - **Freshservice:** Quality of Support score is 9.0; reviewers consistently describe responsive, helpful, and proactive support, with many citing 24/7 availability and effective onboarding assistance. - **Serviceaide ChangeGear:** Quality of Support score is 8.3; reviewers note generally helpful support but mention occasional delays and less reliability compared to Freshservice. ### Which is easier to implement, Freshservice or Serviceaide ChangeGear? Freshservice is easier to implement than Serviceaide ChangeGear, with a 1.4-point advantage in Ease of Setup. - **Freshservice:** Ease of Setup score is 8.8; reviewers frequently highlight quick onboarding, intuitive configuration, and minimal training requirements. - **Serviceaide ChangeGear:** Ease of Setup score is 7.4; reviewers mention a straightforward setup for basic use but note complexity and longer setup times for advanced configurations. ### Which product has better Change Management? Freshservice and Serviceaide ChangeGear are both strong in Change Management, but Serviceaide ChangeGear is more frequently cited for robust change tracking and approval workflows in recent reviews. - **Freshservice:** Change Management is frequently praised for ITIL alignment and automation, with reviewers noting streamlined change logging and approval processes. - **Serviceaide ChangeGear:** Change Management is highlighted in recent reviews for its robust approval workflows, centralization, and audit tracking, with multiple reviewers citing improved reliability and compliance.