--- title: Serviceaide ChangeGear Reviews meta\_title: 'Serviceaide ChangeGear Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 105 reviews by the users' company size, role or industry to find out how Serviceaide ChangeGear works for a business like yours. aggregate\_rating: rating\_value: 3.9 review\_count: 105 scale: '5' date\_modified: '2026-08-07' parent\_category: name: IT Management url: https://www.g2.com/categories/it-management --- ### Serviceaide ChangeGear Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **effective management of incidents** in Serviceaide ChangeGear, enhancing team coordination and accountability. [(5 mentions)](https://www.g2.com/products/serviceaide-changegear/reviews?filters%5Bsentiment_snippet%5D=1768842&qs=pros-and-cons#reviews) Users value the **well-organized documentation and seamless integration** of ChangeGear, enhancing efficiency in change management processes. [(4 mentions)](https://www.g2.com/products/serviceaide-changegear/reviews?filters%5Bsentiment_snippet%5D=1768968&qs=pros-and-cons#reviews) Users value the **collaboration features** of Serviceaide ChangeGear, enhancing teamwork and reducing miscommunication during projects. [(4 mentions)](https://www.g2.com/products/serviceaide-changegear/reviews?filters%5Bsentiment_snippet%5D=1767699&qs=pros-and-cons#reviews) Users value the **seamless integration** of Serviceaide ChangeGear, enhancing efficiency and streamlining processes within their workflows. [(4 mentions)](https://www.g2.com/products/serviceaide-changegear/reviews?filters%5Bsentiment_snippet%5D=1768445&qs=pros-and-cons#reviews) Users value the **robust task management** features of Serviceaide ChangeGear, enhancing accountability and streamlining change processes effectively. [(4 mentions)](https://www.g2.com/products/serviceaide-changegear/reviews?filters%5Bsentiment_snippet%5D=2031862&qs=pros-and-cons#reviews) Users find the **outdated interface** of ChangeGear cumbersome, hindering efficiency and navigation with large datasets. [(4 mentions)](https://www.g2.com/products/serviceaide-changegear/reviews?filters%5Bsentiment_snippet%5D=2054270&qs=pros-and-cons#reviews) Users experience **slow performance** with Serviceaide ChangeGear, causing frustrations during urgent tasks and hindering efficiency. [(4 mentions)](https://www.g2.com/products/serviceaide-changegear/reviews?filters%5Bsentiment_snippet%5D=2031837&qs=pros-and-cons#reviews) Users often face **missing features** in ChangeGear, particularly with reporting tools and inflexible approval processes. [(3 mentions)](https://www.g2.com/products/serviceaide-changegear/reviews?filters%5Bsentiment_snippet%5D=1768537&qs=pros-and-cons#reviews) Users experience **slow loading** issues that hinder productivity, especially during urgent tasks and audits, causing frustration. [(3 mentions)](https://www.g2.com/products/serviceaide-changegear/reviews?filters%5Bsentiment_snippet%5D=2031832&qs=pros-and-cons#reviews) Users face challenges with **outdated interfaces and rigidity** in ChangeGear, hindering flexibility and efficiency during use. [(2 mentions)](https://www.g2.com/products/serviceaide-changegear/reviews?filters%5Bsentiment_snippet%5D=2054248&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Serviceaide ChangeGear ##### 1. Incident Management Users value the **effective management of incidents** in Serviceaide ChangeGear, enhancing team coordination and accountability. [ See 5 mentions ](https://www.g2.com/products/serviceaide-changegear/reviews?filters%5Bsentiment_snippet%5D=1768842&qs=pros-and-cons#reviews) See Related User Reviews VB Vinicio B. Small-Business (50 or fewer emp.) 4.0/5 "No more guessing who’s doing what" What do you like about Serviceaide ChangeGear? My favorite part about Serviceaide ChangeGear is how well it binds our team together in fast moving projects. This reduces confusion especially as the MP Megan P. Small-Business (50 or fewer emp.) 4.5/5 "Our team's morale has improved since we started using Serviceaide ChangeGear" What do you like about Serviceaide ChangeGear? I particularly like that Serviceaide ChangeGear is as customizable as possible for managing IT tickets and change requests. It’s really solid for us, ##### 2. Asset Management Users value the **well-organized documentation and seamless integration** of ChangeGear, enhancing efficiency in change management processes. [ See 4 mentions ](https://www.g2.com/products/serviceaide-changegear/reviews?filters%5Bsentiment_snippet%5D=1768968&qs=pros-and-cons#reviews) See Related User Reviews VB Vinicio B. Small-Business (50 or fewer emp.) 4.0/5 "No more guessing who’s doing what" What do you like about Serviceaide ChangeGear? My favorite part about Serviceaide ChangeGear is how well it binds our team together in fast moving projects. This reduces confusion especially as the SS Stephen S. Small-Business (50 or fewer emp.) 4.0/5 "Change requests help us stay organized and efficient" What do you like about Serviceaide ChangeGear? The greatest feature about ChangeGear is how helpful and well organized documentation about IT changes is. All requests, all decisions, all approvals ##### 3. Collaboration Users value the **collaboration features** of Serviceaide ChangeGear, enhancing teamwork and reducing miscommunication during projects. [ See 4 mentions ](https://www.g2.com/products/serviceaide-changegear/reviews?filters%5Bsentiment_snippet%5D=1767699&qs=pros-and-cons#reviews) See Related User Reviews VB Vinicio B. Small-Business (50 or fewer emp.) 4.0/5 "No more guessing who’s doing what" What do you like about Serviceaide ChangeGear? My favorite part about Serviceaide ChangeGear is how well it binds our team together in fast moving projects. This reduces confusion especially as the EC Erin C. Small-Business (50 or fewer emp.) 4.5/5 "We're actually looking forward to change management meetings" What do you like about Serviceaide ChangeGear? Our change management module provides complete robustness for tracking and planning and reporting changes easily. Our IT department has undergone a tr ##### 4. Integrations Users value the **seamless integration** of Serviceaide ChangeGear, enhancing efficiency and streamlining processes within their workflows. [ See 4 mentions ](https://www.g2.com/products/serviceaide-changegear/reviews?filters%5Bsentiment_snippet%5D=1768445&qs=pros-and-cons#reviews) See Related User Reviews MP Megan P. Small-Business (50 or fewer emp.) 4.5/5 "Our team's morale has improved since we started using Serviceaide ChangeGear" What do you like about Serviceaide ChangeGear? I particularly like that Serviceaide ChangeGear is as customizable as possible for managing IT tickets and change requests. It’s really solid for us, EC Erin C. Small-Business (50 or fewer emp.) 4.5/5 "We're actually looking forward to change management meetings" What do you like about Serviceaide ChangeGear? Our change management module provides complete robustness for tracking and planning and reporting changes easily. Our IT department has undergone a tr ##### 5. Task Management Users value the **robust task management** features of Serviceaide ChangeGear, enhancing accountability and streamlining change processes effectively. [ See 4 mentions ](https://www.g2.com/products/serviceaide-changegear/reviews?filters%5Bsentiment_snippet%5D=2031862&qs=pros-and-cons#reviews) See Related User Reviews MP Megan P. Small-Business (50 or fewer emp.) 4.5/5 "Our team's morale has improved since we started using Serviceaide ChangeGear" What do you like about Serviceaide ChangeGear? I particularly like that Serviceaide ChangeGear is as customizable as possible for managing IT tickets and change requests. It’s really solid for us, EC Erin C. Small-Business (50 or fewer emp.) 4.5/5 "We're actually looking forward to change management meetings" What do you like about Serviceaide ChangeGear? Our change management module provides complete robustness for tracking and planning and reporting changes easily. Our IT department has undergone a tr ### 5 Cons or Disadvantages of Serviceaide ChangeGear ##### 1. Outdated Interface Users find the **outdated interface** of ChangeGear cumbersome, hindering efficiency and navigation with large datasets. [ See 4 mentions ](https://www.g2.com/products/serviceaide-changegear/reviews?filters%5Bsentiment_snippet%5D=2054270&qs=pros-and-cons#reviews) See Related User Reviews MP Megan P. Small-Business (50 or fewer emp.) 4.5/5 "Our team's morale has improved since we started using Serviceaide ChangeGear" What do you dislike about Serviceaide ChangeGear? Although the interface may feel slightly dated and less intuitive for newer users, I dislike that, because ChangeGear is what I currently use. Getting EC Erin C. Small-Business (50 or fewer emp.) 4.5/5 "We're actually looking forward to change management meetings" What do you dislike about Serviceaide ChangeGear? The software needs updated user interfaces combined with an easier interface design. The program shows signs of being outdated relative to contemporar ##### 2. Slow Performance Users experience **slow performance** with Serviceaide ChangeGear, causing frustrations during urgent tasks and hindering efficiency. [ See 4 mentions ](https://www.g2.com/products/serviceaide-changegear/reviews?filters%5Bsentiment_snippet%5D=2031837&qs=pros-and-cons#reviews) See Related User Reviews VB Vinicio B. Small-Business (50 or fewer emp.) 4.0/5 "No more guessing who’s doing what" What do you dislike about Serviceaide ChangeGear? Notification mostly comes sometime odd and sometime miss a few little updates which we overlooked few important follow. And it always feels a lot of s MP Megan P. Small-Business (50 or fewer emp.) 4.5/5 "Our team's morale has improved since we started using Serviceaide ChangeGear" What do you dislike about Serviceaide ChangeGear? Although the interface may feel slightly dated and less intuitive for newer users, I dislike that, because ChangeGear is what I currently use. Getting ##### 3. Missing Features Users often face **missing features** in ChangeGear, particularly with reporting tools and inflexible approval processes. [ See 3 mentions ](https://www.g2.com/products/serviceaide-changegear/reviews?filters%5Bsentiment_snippet%5D=1768537&qs=pros-and-cons#reviews) See Related User Reviews MP Megan P. Small-Business (50 or fewer emp.) 4.5/5 "Our team's morale has improved since we started using Serviceaide ChangeGear" What do you dislike about Serviceaide ChangeGear? Although the interface may feel slightly dated and less intuitive for newer users, I dislike that, because ChangeGear is what I currently use. Getting AP Albin P. Small-Business (50 or fewer emp.) 4.5/5 "Finally we are delivering projects on time and within budget!" What do you dislike about Serviceaide ChangeGear? If I had to pick one bad thing about Serviceaide ChangeGear’s interface it would be how it feels outdated when working with big datasets. Whilst, this ##### 4. Slow Loading Users experience **slow loading** issues that hinder productivity, especially during urgent tasks and audits, causing frustration. [ See 3 mentions ](https://www.g2.com/products/serviceaide-changegear/reviews?filters%5Bsentiment_snippet%5D=2031832&qs=pros-and-cons#reviews) See Related User Reviews VB Vinicio B. Small-Business (50 or fewer emp.) 4.0/5 "No more guessing who’s doing what" What do you dislike about Serviceaide ChangeGear? Notification mostly comes sometime odd and sometime miss a few little updates which we overlooked few important follow. And it always feels a lot of s MP Megan P. Small-Business (50 or fewer emp.) 4.5/5 "Our team's morale has improved since we started using Serviceaide ChangeGear" What do you dislike about Serviceaide ChangeGear? Although the interface may feel slightly dated and less intuitive for newer users, I dislike that, because ChangeGear is what I currently use. Getting ##### 5. Bugs Users face challenges with **outdated interfaces and rigidity** in ChangeGear, hindering flexibility and efficiency during use. [ See 2 mentions ](https://www.g2.com/products/serviceaide-changegear/reviews?filters%5Bsentiment_snippet%5D=2054248&qs=pros-and-cons#reviews) See Related User Reviews EC Erin C. Small-Business (50 or fewer emp.) 4.5/5 "We're actually looking forward to change management meetings" What do you dislike about Serviceaide ChangeGear? The software needs updated user interfaces combined with an easier interface design. The program shows signs of being outdated relative to contemporar SS Stephen S. Small-Business (50 or fewer emp.) 4.0/5 "Change requests help us stay organized and efficient" What do you dislike about Serviceaide ChangeGear? Among bad things is the fact that some paths in ChangeGear can be quite rigid. While it makes sure that request is compliant, it may be possible to ma ## Top-Rated Alternatives [ ![Jira Service Management](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Jira Service Management") Jira Service Management 4.3/5(991) ](https://www.g2.com/products/jira-service-management/reviews) [ ![Freshservice](https://images.g2crowd.com/uploads/product/hd_favicon/507247d74cdb616544c2f320120749b7/freshservice.svg "Freshservice") Freshservice 4.6/5(1,349) ](https://www.g2.com/products/freshservice/reviews) [ ![SolarWinds Service Desk](https://images.g2crowd.com/uploads/product/hd_favicon/af917f02e5d5dda08cf58d16d36f6a8d/solarwinds-service-desk.svg "SolarWinds Service Desk") SolarWinds Service Desk 4.3/5(786) ](https://www.g2.com/products/solarwinds-service-desk/reviews) [ View All Alternatives ](https://www.g2.com/products/serviceaide-changegear/competitors/alternatives) VB Vinicio B. Change control coordinator Information Technology and Services Small-Business (50 or fewer emp.) 4/17/2025 "No more guessing who’s doing what" 4/5 What do you like best about Serviceaide ChangeGear? My favorite part about Serviceaide ChangeGear is how well it binds our team together in fast moving projects. This reduces confusion especially as they get more able to change their priorities. Overall, we’ve been using it consistently since then to track incidents and approvals, it really helps to manage day to day coordination. I also love in how we can have multiple departments come in without having to explain every little detail, everyone we’re in context and continue to move along in a constructive way without extra calls or emails. Review collected by and hosted on G2.com. What do you dislike about Serviceaide ChangeGear? Notification mostly comes sometime odd and sometime miss a few little updates which we overlooked few important follow. And it always feels a lot of spaces, so looking for older notes or attachments in a ticket takes a little longer. Most of the things are very little, but when we need to respond quickly they add up and slow us down. Nothing has broken anything major, but it adds friction where it hasn’t been expected. Review collected by and hosted on G2.com. What problems is Serviceaide ChangeGear solving and how is that benefiting you? Before Serviceaide ChangeGear, there was a lot of confusion as to who was doing what. There were things that would be missed, or worked on twice. Now we now everything is assigned and tracked, and so it cuts down on overlap and takes the accountability. Completely helps especially when more than one department is involved in a request. There is a sense of who’s doing what and no gap that falls through the cracks. It has saved us a ton of time and removal of stress during busy week. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller MP Megan P. IT Service Management Specialist Management Consulting Small-Business (50 or fewer emp.) 4/14/2025 "Our team's morale has improved since we started using Serviceaide ChangeGear" 4.5/5 What do you like best about Serviceaide ChangeGear? I particularly like that Serviceaide ChangeGear is as customizable as possible for managing IT tickets and change requests. It’s really solid for us, we use it daily to track an incident and approve everything. What I like is how easily it links to the Active Directory and the email system which allows for the updates and the alerts to go out. But, of course, it’s flexible enough to change workflows without involving IT on the dev side because we have to adapt as priorities shift. Review collected by and hosted on G2.com. What do you dislike about Serviceaide ChangeGear? Although the interface may feel slightly dated and less intuitive for newer users, I dislike that, because ChangeGear is what I currently use. Getting comfortable took some time for our team, and still, some time later, certain tasks feel clunky. The reporting tools also needs improvement as it is hard to get the exact data we want without extra steps. This has slowed me down in audits or when I’m trying to work out performance metrics to show leadership. Review collected by and hosted on G2.com. What problems is Serviceaide ChangeGear solving and how is that benefiting you? With ChangeGear, it makes the mess of IT request management through email and spreadsheets solved. We have now a structured, trackable system where nothing falls off the cracks. It has made change management more reliable and less stressful as we can see approval flows and get problems caught early. It is a good way to reduce back and forth and our team works more efficiently. It has really improved communication between IT and other departments and has become much easier to stay compliant with internal processes. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller EC Erin C. IT Service Management Integrator Computer Software Small-Business (50 or fewer emp.) 3/19/2025 "We're actually looking forward to change management meetings" 4.5/5 What do you like best about Serviceaide ChangeGear? Our change management module provides complete robustness for tracking and planning and reporting changes easily. Our IT department has undergone a transformation through this solution because we can handle intricate changes without causing major interruptions. The approval workflow system allows organizations to create personalized processes which verify all changes satisfy required assessments. The system integration with our ITSM tools enables streamlined processes together with reduced need to switch between systems. Review collected by and hosted on G2.com. What do you dislike about Serviceaide ChangeGear? The software needs updated user interfaces combined with an easier interface design. The program shows signs of being outdated relative to contemporary software systems. Users should have better flexibility in reporting options because customization should not require technical expertise. Review collected by and hosted on G2.com. What problems is Serviceaide ChangeGear solving and how is that benefiting you? Managers at our company experienced numerous errors and disorganization during IT change management before adopting Serviceaide ChangeGear. The system provides complete centralization which allows us to monitor all change activities and their current statuses. Service reliability along with reduced downtime became possible through the controlled nature of changes enabled by Serviceaide ChangeGear. The advanced reporting capabilities of Serviceaide ChangeGear led to better identification of change management improvement areas. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller SS Stephen S. IT Change Manager Information Technology and Services Small-Business (50 or fewer emp.) 3/13/2025 "Change requests help us stay organized and efficient" 4/5 What do you like best about Serviceaide ChangeGear? The greatest feature about ChangeGear is how helpful and well organized documentation about IT changes is. All requests, all decisions, all approvals are logged, so we can look back at what has changed in the past when needed. This has proven immensely helpful for when reviewing the patterns within change requests or debugging existing issues. It also enforces some accountability since each request has an assigned responsible person that puts follow ups on easier track. Review collected by and hosted on G2.com. What do you dislike about Serviceaide ChangeGear? Among bad things is the fact that some paths in ChangeGear can be quite rigid. While it makes sure that request is compliant, it may be possible to make some of the steps in the requests less strict thereby making them move quicker. Sometimes, this extra structure makes it harder to get through urgent change without needing extra delays. The interface could also be updated and looks outdated and less intuitive then what we have used before making some tasks take more time than it should. Review collected by and hosted on G2.com. What problems is Serviceaide ChangeGear solving and how is that benefiting you? ChangeGear has also helped us set up a more structured change approval process that provides less confusion as to IT changes. With previous use, we would lose requests before trying to use it, causing miscommunication and thus delays on implementing important updates. Every request now follows a straightforward process, which is easier to monitor to track the progress and makes sure that approvals required for the request are there. This helped keep things easier for everyone with much better interactions differently between teams and a lower administrative overhead. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller AP Albin P. Incident Management Specialist Mechanical or Industrial Engineering Small-Business (50 or fewer emp.) 3/9/2025 "Finally we are delivering projects on time and within budget!" 4.5/5 What do you like best about Serviceaide ChangeGear? The seamless integration of Serviceaide ChangeGear with other tools is what sets it apart from others. As an example it just syncs with our current ticketing system and is very easy to track issues from beginning to end. What I keep being appreciative of is the customization options. It tailors the workflows and makes dashboards that are personal to our team without a hitch. I’ve used it everytime in everyday use and I’ve realized that it makes handling of incidents a lot easier. Review collected by and hosted on G2.com. What do you dislike about Serviceaide ChangeGear? If I had to pick one bad thing about Serviceaide ChangeGear’s interface it would be how it feels outdated when working with big datasets. Whilst, this makes for multiple reports and can be a bit clunky from time to time, it doesn’t allow you to have a speed you want to navigate instantly. The latter tends to be the case and it is the most charmingly direct. This one was unexpected given that the documentation can be more complete, specifically for advanced features. Review collected by and hosted on G2.com. What problems is Serviceaide ChangeGear solving and how is that benefiting you? Serviceaide ChangeGear is very practical from a standpoint as it clears bottlenecks really efficiently. Previously, maintaining a window was an absolute nightmare, something that now works out of the box. Because it takes care of the heavy lifting, and we are able save so much valuable time for the integration of our IT service management needs into one platform. It’s surprisingly simple and for tracking changes and managing asset. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller AC Alan C. IT Service Desk Manager Health, Wellness and Fitness Small-Business (50 or fewer emp.) 2/27/2025 "No more losing client info halfway through projects, it's the best solution we ever used" 4/5 What do you like best about Serviceaide ChangeGear? The integration of Serviceaide ChangeGear with our current operational framework is what I truly appreciate. We save three hours each week because its reporting function automatically creates reports that our team receives through automated delivery. The system functions as a critical tool during our monthly evaluations. The tool lets us create personalized dashboards which provide crucial information in an instant view of priorities. Project managers at our organization can access task status information without needing to search through their email inbox. Review collected by and hosted on G2.com. What do you dislike about Serviceaide ChangeGear? The application experiences technical problems during urgent situations. The system froze during my attempt to submit a change request just as it did last week. The situation becomes frustrating when deadlines press upon you. The application occasionally experiences delays when data is synchronized between devices. Review collected by and hosted on G2.com. What problems is Serviceaide ChangeGear solving and how is that benefiting you? The implementation of Serviceaide ChangeGear brought an end to our previous nightmare-like experience with IT change management. The manual tracking system took too much time while also introducing frequent errors to our workflow. The system operates through centralized automation. We used to spend numerous hours searching for approval responses through email before Serviceaide ChangeGear implementation. Now, it’s instant. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller AP Anna P. Systems support specialist Media Production Small-Business (50 or fewer emp.) 2/11/2025 "We can finally experience fewer delays in service request handling" 4.5/5 What do you like best about Serviceaide ChangeGear? I most appreciate Serviceaide ChangeGear because it helps make the IT service requests more accountable. This means that the path for every request has a structured path and who is responsible at each stage is made obvious. Miscommunication has been reduced, and the approvals have become more reliable. Tasks that are overlooked almost never happen, thanks to the automated reminders, and that really helps keep projects on track. It also has made internal reviews a breeze due to having a clear history of actions. Review collected by and hosted on G2.com. What do you dislike about Serviceaide ChangeGear? There is one problem that may be questionable about Serviceaide ChangeGear – approvals may seem inflexible in some specific scenarios. Despite having submitted the request, editing the approval form is not easy at all, which brings a setback when changes have to be made. This has at some occasion led to some technical glitches particularly when there is a need to approve numerous applications that need a change of process. Review collected by and hosted on G2.com. What problems is Serviceaide ChangeGear solving and how is that benefiting you? With Serviceaide ChangeGear, serviceaide requests for IT have become less a chaotic, more structured and predictable process. Stalled approvals before use because it didn’t have a clear track of progress. Now there is a sequence to everything so requests goes through, nothing more and nothing less. It’s also aided in reducing errors since every action is logged and could be reviewed when required. This has helped our team save a lot of time and frustration while running the daily system. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller SI Salomon I. Senior Operations Manager Computer Software Small-Business (50 or fewer emp.) 6/6/2024 "We streamlined ticket management processes in our business" 4/5 What do you like best about Serviceaide ChangeGear? I would like to make accent on the fact that Serviceaide ChangeGear is very flexible in integration with our current software. I also recommend using its intuitive interface and aimed at the management of tickets and their flow, which helped to optimize our work. Another important factor has been the extremely efficient ability to integrate and implement the product into our setup and workflow within a short period of time and its compatibility with our CRM and project management systems. Review collected by and hosted on G2.com. What do you dislike about Serviceaide ChangeGear? Though there are many benefits of Serviceaide ChangeGear, the following points will be considered as the demerits. Over the years, customer support has been somewhat erratic and this has been the reason why some things do not get dealt with immediately and it has disrupted the flow of operation. However, as standard, it is not as capable as the other products in this field as we cannot rely on it to satisfy our constantly growing need for increased utility. Review collected by and hosted on G2.com. What problems is Serviceaide ChangeGear solving and how is that benefiting you? Serviceaide ChangeGear is a very useful tool for addressing operational challenges. This feature has help in centralizing the ticket management process thus eliminating manual work and ticket handling in the business. This has lead to increase in efficiency and effective teamwork in most organizations. Secondly, the centralization has reduced errors and improved on the management of projects hence improving on efficiency. It is a system that can be said to be fully useful in its operation in the daily running of the activities in our organization. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller HO Henry O. Service Desk Analyst Accounting Small-Business (50 or fewer emp.) 5/26/2024 "We increased efficiency of change management in our IT business" 4/5 What do you like best about Serviceaide ChangeGear? I like how the Serviceaide ChangeGear can help with change management. The templates and design are easy to understand and navigate, so our change management process has improved. It also synced effortlessly with our ticketing software and, overall, enhanced our operations. It has become our daily tool through which we process change requests and their approvals. Due to the numerous functions that it has, we are able to make it fit our needs, thus increasing our efficiency. Review collected by and hosted on G2.com. What do you dislike about Serviceaide ChangeGear? In Serviceaide ChangeGear, an area that can be improved is the support from the customer side is not as reliable as the software. Sometimes we find ourselves facing severe problems, and the team that is assigned to deal with such problems either take a long time to resolve or their solutions are not perfectly adequate. This has resulted to poor customer support which causes extended downtime and frustration, which are factors that hampers efficient working. We have also experienced sheer inefficiency and lack of timely response that has worked against us in many occasions. Review collected by and hosted on G2.com. What problems is Serviceaide ChangeGear solving and how is that benefiting you? Serviceaide ChangeGear addresses the problem of change identification and change management in our IT infrastructure. This has greatly benefited us as it has given a clear and structured approach to managing change requests, approvals and implementation. It has enhanced our work flow, whereby all changes made including errors are recorded then reviewed appropriately. Our team is more assured when it comes to dealing with changes, thereby increasing the performance in the maintenance of our systems. Review collected by and hosted on G2.com. Show More Response from Nancy Bhagat of Serviceaide ChangeGear [Editedit](https://www.g2.com/survey_responses/serviceaide-changegear-review-9704529/official_response/edit) Henry, thank you for taking the time to submit a review of your experience using ChangeGear and how it has increased efficiency across your change management process. Re your comment on customer support, it is difficult to tell which area you had issues with. We want our customers to get the most value out of their purchase. Our Support Team receives 97% plus positive support reviews. If you are not getting the answers you need, please feel free to reach out to me directly. I would also value any input you would like to share with me. You can also contact our head of customer success, jacob.oneal@serviceaide.com Validated ReviewerIncentivizedSource: G2 invite on behalf of seller GL Gabriela L. Change Implementation Specialist Information Technology and Services Mid-Market (51-1000 emp.) 5/15/2024 "We optimized our change management operations with this flexible software!" 4/5 What do you like best about Serviceaide ChangeGear? The usability of Serviceaide ChangeGear is probably my favorite feature in this software. The home screen is so intuitive that even the newbies start easily navigating its menu quite soon. The software is operating well and it integrates seamlessly with our current project management tool, which in adition eliminates our workflow issues. Our average time spent with this software is high as it has been assumed the main instrument for change management. Like that, not only its powerful functions, but also its advanced features makes it very quick to handle the complex change requests. Review collected by and hosted on G2.com. What do you dislike about Serviceaide ChangeGear? Although Serviceaide ChangeGears is strong in many other respects, its customer support is inferior. We experienced difficult technical issues that led to serious delays especially when it comes to fixing those problems and subsequent disturbance to our project time plans. Moreover, while the software comes with a number of features, they give the impression that some of them are unnecessary and unrelated to the primary function of the product consequently, the interface becomes cluttered and, therefore, less flexible. Review collected by and hosted on G2.com. What problems is Serviceaide ChangeGear solving and how is that benefiting you? Serviceaide ChangeGear will always provide us with solutions to the change management problems we encounter. It speeds up the whole change request process and removes both human errors and assures good compliance. This is not only a virtue that makes us so but it also averts the resources that are lost due to lack of effective change management thereby leaving nothing to chance. To sum it up, it became the engine of our team’s adaptation and the positive effects that it brought on our productivity should not be underestimated. Review collected by and hosted on G2.com. Show More Response from Nancy Bhagat of Serviceaide ChangeGear [Editedit](https://www.g2.com/survey_responses/serviceaide-changegear-review-9656923/official_response/edit) Gabriela, thank you for your review of ChangeGear. I'm glad to see you find it intuitive and easy to navigate and the value it brings to your change management process. Re customer support, we take this very seriously. Our customer's satisfaction is job 1. I tried to identify your company on the back end but was not able. 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