1. [Home](https://www.g2.com/) 2. ... 3. [Service Desk Software](https://www.g2.com/categories/service-desk) 4. [Serviceaide ChangeGear Discussions](https://www.g2.com/products/serviceaide-changegear/discuss) [ ![Serviceaide ChangeGear](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_a835421d3cbcf5072319941f2a6c92af/serviceaide-changegear.png "Serviceaide ChangeGear") ](/products/serviceaide-changegear/reviews) # Serviceaide ChangeGear Discussions We help companies transform their service and support with AI-based technologies and automation to improve business processes, increase self-service and reduce costs. The goal is to provide value to both users and support organizations to reduce workload, improve quality of service and increase productivity. ChangeGear is a scalable and flexible ITSM solution with a virtual agent called Luma. ChangeGear is available in three tiers: Change Manager, Service Desk and Service Manager. ChangeGear is certified across 12 ITIL processes. ![Serviceaide ChangeGear](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_a835421d3cbcf5072319941f2a6c92af/serviceaide-changegear.png "Serviceaide ChangeGear") Serviceaide ChangeGear Discussions Most CommentedMost HelpfulCommon QuestionsNewest Showing **2** discussions ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • about 2 years ago More Options - Share [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=What+are+the+benefits+and+challenges+of+using+Serviceaide+ChangeGear+for+change+management%3F&title=What+are+the+benefits+and+challenges+of+using+Serviceaide+ChangeGear+for+change+management%3F&url=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2Fwhat-are-the-benefits-and-challenges-of-using-serviceaide-changegear-for-change-management) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=What+are+the+benefits+and+challenges+of+using+Serviceaide+ChangeGear+for+change+management%3F&url=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2Fwhat-are-the-benefits-and-challenges-of-using-serviceaide-changegear-for-change-management&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2Fwhat-are-the-benefits-and-challenges-of-using-serviceaide-changegear-for-change-management) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=What+are+the+benefits+and+challenges+of+using+Serviceaide+ChangeGear+for+change+management%3F&body=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2Fwhat-are-the-benefits-and-challenges-of-using-serviceaide-changegear-for-change-management%0aWhat+are+the+benefits+and+challenges+of+using+Serviceaide+ChangeGear+for+change+management%3F) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=What+are+the+benefits+and+challenges+of+using+Serviceaide+ChangeGear+for+change+management%3F&body=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2Fwhat-are-the-benefits-and-challenges-of-using-serviceaide-changegear-for-change-management%0aWhat+are+the+benefits+and+challenges+of+using+Serviceaide+ChangeGear+for+change+management%3F) - Copy link - [ ## What are the benefits and challenges of using Serviceaide ChangeGear for change management? ](/discussions/what-are-the-benefits-and-challenges-of-using-serviceaide-changegear-for-change-management) What are the benefits and challenges of using Serviceaide ChangeGear for change management? 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