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Serviceaide ChangeGear

](/products/serviceaide-changegear/reviews)

(105)3.9/5

We help companies transform their service and support with AI-based technologies and automation to improve business processes, increase self-service and reduce costs. The goal is to provide value to both users and support organizations to reduce workload, improve quality of service and increase productivity. ChangeGear is a scalable and flexible ITSM solution with a virtual agent called Luma. ChangeGear is available in three tiers: Change Manager, Service Desk and Service Manager. ChangeGear is certified across 12 ITIL processes.

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over 1 year ago

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[
# What are the benefits and challenges of using Serviceaide ChangeGear for change management?
](/discussions/what-are-the-benefits-and-challenges-of-using-serviceaide-changegear-for-change-management)
What are the benefits and challenges of using Serviceaide ChangeGear for change management?

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over 2 years ago

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[
# What is Serviceaide ChangeGear used for?
](/discussions/what-is-serviceaide-changegear-used-for)
What is Serviceaide ChangeGear used for?

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almost 9 years ago

Posted by Serviceaide ChangeGear

Posted by Serviceaide ChangeGear

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[
# How are user credentials transmitted across the network?
](/discussions/security-a0e6ce66-9855-4ffb-9c79-00ffad35a1b3)
Security

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IT Service Management Tools

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almost 9 years ago

Posted by Serviceaide ChangeGear

Posted by Serviceaide ChangeGear

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[
# What encryption algorithms are used by ChangeGear?
](/discussions/security-ec0d6972-807b-4d2d-8a51-df8a05c7491a)
Security

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IT Service Management Tools

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Service Desk Software

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almost 9 years ago

Posted by Serviceaide ChangeGear

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[
# Which protocols are utilized for domain-based discovery?
](/discussions/resource-discovery-expert-rde-7a4f6587-1c41-4b48-86ef-03bd914d291a)
Resource Discovery Expert (RDE)

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almost 9 years ago

Posted by Serviceaide ChangeGear

Posted by Serviceaide ChangeGear

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[
# What information is being gathered?
](/discussions/resource-discovery-expert-rde)
Resource Discovery Expert (RDE)

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almost 9 years ago

Posted by Serviceaide ChangeGear

Posted by Serviceaide ChangeGear

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[
# What are some of the security features that can be leveraged in ChangeGear to create a secure environment?
](/discussions/changegear-9b48bc58-8816-4473-8bbe-4e5cf038b5ac)
ChangeGear

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IT Service Management Tools

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Service Desk Software

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Incident Management Software

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almost 9 years ago

Posted by Serviceaide ChangeGear

Posted by Serviceaide ChangeGear

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# How are discovery/scan credentials accessed and verified?
](/discussions/changegear)
ChangeGear

[

IT Service Management Tools

](https://www.g2.com/tags/it-service-management-tools)[

Service Desk Software

](https://www.g2.com/tags/service-desk-software)[

Incident Management Software

](https://www.g2.com/tags/incident-management-software)

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