--- title: Serviceaide ChangeGear Reviews meta_title: 'Serviceaide ChangeGear Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 105 reviews by the users' company size, role or industry to find out how Serviceaide ChangeGear works for a business like yours. aggregate_rating: rating_value: 3.9 review_count: 105 scale: '5' date_modified: '2026-11-11' parent_category: name: IT Management url: https://www.g2.com/categories/it-management ---

Serviceaide ChangeGear Reviews & Product Details

Value at a Glance

Averages based on real user reviews.

Time to Implement

4 months

Return on Investment

21 months

View More Pricing Information

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User Insights

Average based on 105 real user reviews.

Implementation Time

4 months

Perceived Cost

$$$$$

Serviceaide ChangeGear Integrations

(5)
Integration information sourced from real user reviews.

Serviceaide ChangeGear Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Serviceaide ChangeGear, and what problem is it built to solve?

It is service and support management software intended to address service management across IT, business departments, and customer service. Its stated approach centers on digital labor conversations, automation, and knowledge.

What languages does Serviceaide ChangeGear support?

It supports 3 languages: English, French, and Spanish.

What company sizes and industries is Serviceaide ChangeGear the best fit for?

Positive experiences are represented most strongly among mid-market and enterprise organizations, with industry representation clustered across several service-intensive sectors. The segments that stand out include:
  • Company size — Mid-Market: Organizations with 51–1,000 employees.
  • Company size — Enterprise: Organizations with more than 1,000 employees.
  • Industries: Utilities, financial services, and information technology and services.
  • Other represented industries: Health care, telecommunications, and retail.

How long does it take to implement Serviceaide ChangeGear across a team?

Implementation timelines most often fall within one to six months, with one-to-three months the most common range. Some teams report shorter or longer go-live timelines as well.
Time to go live Relative frequency
1–3 months Most common
3–6 months Also common
Under 1 month, 6–12 months, or longer Less common

What customer support options does Serviceaide ChangeGear provide, and how do users find the overall support experience?

Support is available through self-service resources and direct contact channels, including a knowledge base, email/help desk, and phone support. The experience can be very helpful and responsive, with knowledgeable staff guiding teams through issues; users also describe delays and inconsistency, particularly with complex cases or implementation help.

What is the experience like for teams switching to Serviceaide ChangeGear from another tool?

Teams have moved to it from tools such as SysAid, Zendesk, Spiceworks, and SharePoint, as well as older in-house or legacy systems. The appeal is often more structured ITIL workflows, broader functionality in one place, and greater flexibility for tailoring processes; some transitions also addressed cost or support concerns with prior tools. The move can take planning and configuration effort, especially when teams are replacing heavily customized or older systems.

What features or capabilities could make Serviceaide ChangeGear even more useful?

The most useful improvements would make everyday administration and reporting less cumbersome, while making the interface feel more current. Recurring requests include:
  • More flexible reporting: Make it easier to build and tailor reports, dashboards, and exports without extra technical work.
  • Simpler configuration: Reduce the effort involved in setting up workflows, forms, and customizations.
  • A more streamlined interface: Modernize the experience and make common tasks and ticket navigation feel more intuitive.
  • Clearer notifications and automation: Improve the reliability of updates and automate task handoffs and alerts more smoothly.

Serviceaide ChangeGear Reviews (105)

Reviews

Serviceaide ChangeGear Reviews (105)

3.9
105 reviews

What do users say?

Generated using AI from real user reviews

Pros & Cons

Generated from real user reviews
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Ben W.
BW
Ben W.
IT Infrastructure Manager
Restaurants
Mid-Market (51-1000 emp.)
Originally submitted 8/24/2017
"Highly Satisfied ChangeGear Customer"
5/5
What do you like best about Serviceaide ChangeGear?

We like the ease of use along with the powerful features. Well designed and easily customizable by customers without consulting help. Review collected by and hosted on G2.com.

What do you dislike about Serviceaide ChangeGear?

Not too much. The Cloud platform version does not have the full access and manageability that the on-premise version has. Review collected by and hosted on G2.com.

Response from Jenny Griesdorn of Serviceaide ChangeGear

Hello!

SunView is happy to hear that you are very satisfied with ChangeGear and it's powerful

features! The company is working to improve the cloud platform to have full access in the

near future. We hope you and your staff continue to enjoy using ChangeGear for more

years to come!

Verified User in Information Technology and Services
UI
Verified User in Information Technology and Services
Enterprise (> 1000 emp.)
"Extremely positive"
5/5
What do you like best about Serviceaide ChangeGear?

The ability to manage my views and see who the last to respond to a ticket was. Review collected by and hosted on G2.com.

What do you dislike about Serviceaide ChangeGear?

I can't entirely filter out certain tickets based on criteria I select Review collected by and hosted on G2.com.

Verified User in Packaging and Containers
UP
Verified User in Packaging and Containers
Enterprise (> 1000 emp.)
"Mostly Positive, lacks integration"
2/5
What do you like best about Serviceaide ChangeGear?

Strict adherence to ITIL framework, stable platform. Review collected by and hosted on G2.com.

What do you dislike about Serviceaide ChangeGear?

Lack of integration with other mainstream systems. Review collected by and hosted on G2.com.

Verified User in Printing
IP
Verified User in Printing
Enterprise (> 1000 emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"Excellent product"
4.5/5
What do you like best about Serviceaide ChangeGear?

Dashboard highlights of key areas of monitoring Review collected by and hosted on G2.com.

What do you dislike about Serviceaide ChangeGear?

Previous versions had some support issues... more recent versions have been better... Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
AI
Verified User in Information Technology and Services
Enterprise (> 1000 emp.)
"Change Gear is a great ticketing tool"
4/5
What do you like best about Serviceaide ChangeGear?

easy administration and prompt support from SunView Review collected by and hosted on G2.com.

What do you dislike about Serviceaide ChangeGear?

upgrades can be difficult and require thorough testing Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
AI
Verified User in Information Technology and Services
Small-Business (50 or fewer emp.)
"ChangeGear Info"
2.5/5
What do you like best about Serviceaide ChangeGear?

Ease of use and ability for recording each step and who has approved. Review collected by and hosted on G2.com.

What do you dislike about Serviceaide ChangeGear?

Search strings do not allow you to get too granular. Review collected by and hosted on G2.com.

Verified User in Utilities
AU
Verified User in Utilities
Mid-Market (51-1000 emp.)
"ChangeGear"
4.5/5
What do you like best about Serviceaide ChangeGear?

The Customer Self Service Portal is the feature I like the best. It is easier for our customers to navigate. Also the ability to send an email and have a ticket created is wonderful. Review collected by and hosted on G2.com.

What do you dislike about Serviceaide ChangeGear?

Since we are still new to using the project and using it in production, we have issues keeping track of both Incidents and Service Requests. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care
AH
Verified User in Hospital & Health Care
Enterprise (> 1000 emp.)
"Works fine, not great. Not designed for something as large as my organization."
2.5/5
What do you like best about Serviceaide ChangeGear?

Form creation is fairly straightforward with visual editor. Template capacity allows for reusability of generic items for more specific situations. Review collected by and hosted on G2.com.

What do you dislike about Serviceaide ChangeGear?

Support is slow and frequently willing to close your tickets to them without a resolution if they "cannot contact you." This is to say they make a note in a ticket and if it is buried in your email or you are swamped, you're out of luck. Anything they consider customization will not be supported unless you buy additional (and expensive) support hours. The system is not well optimized and can run very slow if you have a sizable enterprise. Review collected by and hosted on G2.com.

Verified User in Civil Engineering
AC
Verified User in Civil Engineering
Enterprise (> 1000 emp.)
"Changegear review"
2.5/5
What do you like best about Serviceaide ChangeGear?

Knowledgebase, friendly user interface. Review collected by and hosted on G2.com.

What do you dislike about Serviceaide ChangeGear?

Configuration, too complicated. The workflows are not too intuitive Review collected by and hosted on G2.com.

Verified User in Banking
EB
Verified User in Banking
Mid-Market (51-1000 emp.)
"IT Director"
4.5/5
What do you like best about Serviceaide ChangeGear?

ChangeGear is easy to customize and use in our environment. Review collected by and hosted on G2.com.

What do you dislike about Serviceaide ChangeGear?

It is so easy to use, other departments outside of I.T. have taken hold of it for their purposes. Review collected by and hosted on G2.com.

Questions about Serviceaide ChangeGear? Ask real users or explore answers from the community

Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights.

GU
Guest User

What is Serviceaide ChangeGear used for?

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GU
Guest User

What are the benefits and challenges of using Serviceaide ChangeGear for change management?

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Pricing Insights

Averages based on real user reviews.

Time to Implement

4 months

Return on Investment

21 months

Average Discount

17%

View More Pricing Information
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Serviceaide ChangeGear Features
Dashboards
Time Tracking
Surveys
Incident Reports
Change Management
Asset Management
Reports & Analytics
Self Service
Active Directory
Multi-Channel Access
Categories on G2
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