Squadcast

4.9
(24)

Squadcast is an easy-to-use end-to-end incident response platform that helps tech teams adopt SRE best practices to maximize service reliability, accelerate innovation velocity and deliver outstanding customer experiences.

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Squadcast review by Sudarsan B.
Sudarsan B.
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"Incident Management Done Right"

What do you like best?

Squadcast integrates well with existing monitoring solutions, so it does not cause a lot of overhead while setting it up. It is accurate in reporting incidents and metrics. The integration of JIRA ticketing is a huge plus, as it automates the creation of tickets for issues to be addressed.

What do you dislike?

Some kind of AI-based predictive suggestions for resolution, from incidents that are similar, would go a long way. But based on our usage there isn't anything in particular we dislike.

Recommendations to others considering the product

If you are on the lookout for an incident management platform, then Squadcast is one to reckon with.

What business problems are you solving with the product? What benefits have you realized?

Recovery after catastrophic incidents is a breeze with Squadcast. Automation of the Incident Recovery process is a business problem that Squadcast helps us to solve. A significant reduction in the time spent by the Operations team is a major benefit.

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Squadcast review by Roger M.
Roger M.
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"Reliable Incident alerting"

What do you like best?

Very easy to use and set up. Multiple notification options - I usually prefer in-app notifications to text/phone calls while others on my team get calls and use IVR to ack alerts. Alert Forwarding is also useful when we are not available for doing regular on-call.

What do you dislike?

more customizations would be cool but not a deal breaker as it works as expected

Recommendations to others considering the product

Squadcast is a great tool for companies operating in the cloud, Powerful and affordable. Go for it.

What business problems are you solving with the product? What benefits have you realized?

we use Squadcast to get alerted on our systems that need to have a high availability to maintain our customer SLAs. The alerts are pre-configured to reach the right people and escalate automatically with all the relevant info, we also get reports on our incident response effectiveness.

What Incident Management solution do you use?

Thanks for letting us know!
Squadcast review by Ranjith G.
Ranjith G.
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"Good incident management tool for MSPs"

What do you like best?

Squadcast integrates with different monitoring systems that we have and notifies priority alerts that needs our attention. It has improved our process of dealing with incidents to make sure we never is those critical alerts that affects our systems. As an MSP, we like the fact that we can use multiple account scopes in Squadcast and have common billing for all of them.

What do you dislike?

While it’s not perfect there isn’t much to dislike.

Recommendations to others considering the product

Squadcast is very effective at incident response and provides great reporting capabilities (if you need something specific in the report, just ask their Support team). We would recommend it for anyone looking for a good incident response tool.

What business problems are you solving with the product? What benefits have you realized?

We help entreprises with digital transformation which requires us to work with a number of monitoring systems and monitoring them all at once is quite difficult. To manage all these efficiently we use Squadcast. It integrates with those monitoring systems easily and alerts us if there is something that needs our attention.

Squadcast review by Indrajith I.
Indrajith I.
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"Peace of mind with precise and actionable alerting"

What do you like best?

Squadcast has been a perfect alerting and incident management solution for us. It has everything we needed - ability to suppress unwanted alerts so that we focus only on critical ones, no-frills integrations with New Relic and Slack, and pricing that's within our budget. Integrations with other cloud tools was easy, but it took us a week to migrate some of our internal tooling and scripts using their API. We saw a significant improvement in the quality of alerts, mainly because of the ability to use context to suppress alerts more intelligently. And since we don’t have any dedicated DevOps engineers, Squadcast helped all of our developers have a single source of truth for critical alerting data, while not getting bogged down by alert storms.

What do you dislike?

Can’t think of anything that we dislike right now.

What business problems are you solving with the product? What benefits have you realized?

Our SaaS platform has some important clients in the insurance and healthcare domain who demand very high levels of SLAs. So the major benefit with Squadcast is reducing the downtime with timely corrective actions.

Squadcast review by Paras J.
Paras J.
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"Centralized incident management on one platform!"

What do you like best?

We mainly used the app to get all our alerting in one platform and managed to actually get the right people to receive the alerts. We, as a team, managed to resolve incidents quicker with the complete visibility on the incident status.

What do you dislike?

We are yet to have a negative experience. We have received immediate support from their team for any kind of issues we had. And we didn't have many.

Recommendations to others considering the product

We were actually able to improve our MTTR and MTTA with Squadcast. We were sold on the support we received throughout. They were always willing to hear us out and provide solutions that worked. Start the trial, see if this fits your alerting requirements. For us, it did.

What business problems are you solving with the product? What benefits have you realized?

Our major problem was having to constantly look into all out tools to ensure that everything is up and running.

Getting it all into a single platform so the main focus is on quicker incident resolution was a big win for us.

Plus it is an affordable solution for a company our size.

Squadcast review by Aashray A.
Aashray A.
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"Our Ops teams love it!"

What do you like best?

- We have full control over on-call issues as every user has access to Squadcast. Read-only access is free for stakeholder users.

- Pretty flexible in how each individual can choose how to be notified. I’ve setup almost all my professional and personal contact info in the notification chain.

- Incident exclusion and alert forwarding is really helpful when you don’t want to be disturbed. Have used this a ton when I go on vacation.

- Easy to use mobile app. Always works, clean UI that makes it easy on the eyes in the middle of the night.

What do you dislike?

On-call schedules can be improved, to support follow-the-sun schedules. Useful for teams that have members who are split across multiple continents.

Can have more features on mobile app that are available on the web app. Right now, you can use the mobile app primarily for responding to an incident. Re-configuring the system on-the-go is not possible from mobile.

Recommendations to others considering the product

Great tool which serves our purpose. It helped us improve our team's overall efficiency.

Anyone one in the market for an IT alerting tool should check this out.

What business problems are you solving with the product? What benefits have you realized?

We found it super hard to have a central place where all incidents were available for everyone to see. Individual sub-teams made different decisions based on budgets, and personal preferences. We’re now incrementally transitioning to Squadcast. So far, we’ve seen that people find this much faster and easier to use than other tools. It’s quite reliable as well - never really had any issues on that front. That’s all we’re looking for now. Something good that everyone in our org can use.

Squadcast review by Bharath K.
Bharath K.
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"Helps maintain SLAs and stay within our error budgets"

What do you like best?

Multiple alerting options are a boon for us. Our system needs a high degree of reliability. All critical incidents must be notified immediately to our engineers so our systems are always online. With Squadcast, we can ensure coordinated response from the incident commander, as well as other key stakeholders. Some of our SLAs require us to ack within a few minutes which was difficult with conventional tools. We’ve noticed that the time for all key stakeholders to be aware of an incident status has reduced dramatically with Squadcast.

What do you dislike?

No IVR based incident triggers...that could be cool for some super critical deployments that we have.

What business problems are you solving with the product? What benefits have you realized?

We wanted faster acks and resolution of incidents as any significant downtime for us implies a huge loss in revenue. Squadcast helped us maintain SLAs by acknowledging and resolving incidents faster with a coordinated response, which, in turn, has helped us stay within our acceptable error budgets.

Squadcast review by Srinath C.
Srinath C.
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"Less toil, better insights and more productivity "

What do you like best?

Squadcast provides analytics on incident data that provide in-depth insights of an organisations’ performance across services. We could identify repetitive alerts that drained our teams energy and automated them. We could free up our resources thereby increasing productivity and reliability of our production system. Whenever we needed any additional help - like a customized report - the Squadcast support team was available for help.

What do you dislike?

Readily available public APIs would have been a good option as it will help automate a few things on our own.

Recommendations to others considering the product

If you would like to measure the metrics of your operation team and improve the reliability, then Squadcast is the way to go.

What business problems are you solving with the product? What benefits have you realized?

Our team not only took longer time to resolve issues on average, but also missed out a few critical alerts that mattered a lot. We required a comprehensive solution for incident management and found Squadcast to be the right fit, with enough flexibility to filter incidents by various patterns, and route them appropriately. It helped our team focus on critical issues and address them quickly, rather than spreading ourselves too thin on issues that had insignificant customer impact.

Squadcast review by Priyanka S.
Priyanka S.
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"Huge relief, dramatically simplifies on-call."

What do you like best?

We had a large team of 150 engineers, and we didn't have the budget to have everyone on-call with one of the existing tools. We bought a few smartphones and directed all our critical alerts to them. We used to rotate the ownership of these smartphones weekly. We first heard of Squadcast through a friend at a different tech firm, and found out that they had adopted Squadcast with access to every engineer through a combination of unlimited free stakeholders with read-only-access, and customized bulk pricing for the rest. Squadcast has really helped us with easy handovers, and a great mobile interface.

What do you dislike?

Really happy for now with the product, so no complaints so far.

What business problems are you solving with the product? What benefits have you realized?

It's a great product for incident management. The team, and founders are directly accessible. We're considering some more flexible schedules now that we are on Squadcast. Our team is located across two timezones, so would love more flexibility in the on-call calendar scheduling.

Squadcast review by Suresh V.
Suresh V.
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"Reducing alert fatigue from day 1"

What do you like best?

Simple UI/UX and brilliant features to eliminate unwanted alerts. The alert suppression and maintenance mode in particular are the best. They are a smart way to filter the critical alerts from the noisy ones. Engineers could configure them easily and we started noticing the impact from the very first day. We are not wasting any time on useless alerts like the ones that get generated when we run scheduled maintenance on the system.

What do you dislike?

There aren’t anything particular things that we dislike about Squadcast. Maybe it might be better to have more customization with the Prometheus integration.

What business problems are you solving with the product? What benefits have you realized?

We work with clients across industries and verticals and provide supply chain traceability technology. So we have a lot of data coming in from thousands of different connected devices and systems which triggers hundreds of alerts in monitoring. With Squadcast we get critical alerts while suppressing the unwanted / low level alerts.

Squadcast review by Kuberan M.
Kuberan M.
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"Very effective for IT Incident management and on call "

What do you like best?

- they are the only ones I found with an on-premise as well as cloud version which was a requirement at our company.

- initial setup and configuration was very easy, we got started in about 15 mins

- very fast, real-time & great UX

- unlimited stakeholders for free means i can add anybody from the team who wants to page on-call or check what's happening without worrying about extra cost, which really helps.

What do you dislike?

Nothing much.

API is not publicly available but you can reach out to the team and request for it

What business problems are you solving with the product? What benefits have you realized?

We have a 24x7 operational on-call team of 15+ engineers, and Squadcast helps manage the entire response flow as well as the rotations and scheduling. This used to be chaotic but now its simple as the software is very easy to work with. Also, we measure our effectiveness with metrics like MTTA, MTTR.

Squadcast review by Ananya V.
Ananya V.
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"Great app for SREs "

What do you like best?

Real-time dashboards are a big plus, everything gets updated on web instantly. The same quick and snappy feel is continued throughout other features of the application. It’s super easy to switch Slack channels which are synced for the alerts, depending on noise levels and context. Features like alert forwarding are useful for temporary rerouting of critical alert information. Overall, a very intuitive and easy-to-use product.

What do you dislike?

There are some feature that are missing or as informed to us, in the pipeline.

One of them is de-duplication of alerts.

Recommendations to others considering the product

If you do a POC with Squadcast like we did, you may appreciate the thought and hard work that went into building every feature. They have done a pretty good job!

What business problems are you solving with the product? What benefits have you realized?

My job is to ensure quality control of our platform, while guaranteeing continuous innovation. Squadcast is one of those highly dependable apps that helps scale engineering productivity.

Squadcast review by Richa K.
Richa K.
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"Great value, superb responsiveness to feature requests"

What do you like best?

Our entire team has access to Squadcast - we really liked the unlimited free stakeholders capability. We needed recurring maintenance schedules, and better alert suppression capability based on context, both of which we couldn't find in other tools. They were quite responsive to our feature requests, and added functionality to solve our needs within a couple of weeks.

What do you dislike?

None yet. It's simple and straightforward to use.

Recommendations to others considering the product

Depends on your specific requirements. Realtime is a huge difference, you forget it is a web app after a while. The team is accommodative and responsive, we ran an extended POC to compare with PagerDuty, and then moved to Squadcast.

What business problems are you solving with the product? What benefits have you realized?

What benefits have you realized? We badly needed recurring maintenance and alert suppression. With other tools we were facing severe alert fatigue (upto 50% of incidents needed no action). It's become easier to configure this in Squadcast.

Squadcast review by Aditya B.
Aditya B.
Validated Reviewer
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"No more messy operations headaches"

What do you like best?

Incident timeline shows the complete picture of the incidents and response. We can quickly identify the source of an alert, review the alert information, see who has acknowledged and responded. Actions can be taken in coordination with the responsible team members or “Squads” on the incident specific dashboard. This has helped us in keeping the whole team on the same page regarding various incidents and streamline our operations.

What do you dislike?

The Squadcast mobile application can have more features like manually creating incidents and editing escalation policies.

Recommendations to others considering the product

We tried PD, but we were not comfortable with the pricing and the product features available. The Squadcast team was highly accommodative and responsive.

What business problems are you solving with the product? What benefits have you realized?

Because we have a large customer base a critical incident that isn’t handled effectively in time can affect our business. With Squadcast we could manage incidents in much more organised and productive way.

Squadcast review by Bipin K.
Bipin K.
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Verified Current User
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"Highly reliable system to aggregate monitoring of critical alarms"

What do you like best?

It's reliable. Support is great. Product is scalable, flexible and easily configurable. Very good integrations with tools like Prometheus, Zabbix, Cloudwatch which we use.

What do you dislike?

The UI in the older version was quite lagging. This was unpleasent to use. However, it got resolved a few weeks ago. So, no major complaints.

Recommendations to others considering the product

Evaluate your use cases in the free trial, they have great support & fast turnaround on simple requests like integrations, etc.

What business problems are you solving with the product? What benefits have you realized?

We need to reach our on-call staff maintaining our SaaS applications to fix mission critical bugs and Squadcast does that for us with ease

Squadcast review by Nandam U.
Nandam U.
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"Good for adopting SRE"

What do you like best?

Alerting and incident management on Squadcast is unlike anything else on the market. From paging to resolving everything works in a seamless flow with very little management interventions. During analytics we are able to see a drill-down of the performance by team or individual, or even get customized reports. Others seem to be charging a lot for really good analytics in comparison. We start a lot of the weekly meetings with many of the reports we get from Squadcast.

What do you dislike?

Would be great to request new integrations through the product itself.

What business problems are you solving with the product? What benefits have you realized?

Most of our incident management process was being done with a bunch of tools and custom scripts which made everything chaotic. The Squadcast team has been quite proactive with us in helping us adopt SRE best practices.

Squadcast review by Muthuraju B.
Muthuraju B.
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"IT Operations Simplified"

What do you like best?

I like the dashboard the most. It has a very clean layout and is realtime. The on-call schedules capability is also great. It was easy to onboard the rest of the team onto Squadcast. The tool just works and does its job really well.

What do you dislike?

Would be great if we could configure the escalation policies from the mobile app.

What business problems are you solving with the product? What benefits have you realized?

Squadcast is solving our problem of maintaining tight error budgets. Before we used Squadcast we had issues like delayed response acknowledgment and response times. A lot of it was due to misconfigured integrations with some of our monitoring tools, and lack of good alert suppression capabilities. The Squadcast team was quite responsive and helped fix some of the issues we were facing with bidirectional integrations and basic dedupe capabilities.

Squadcast review by Abyarth B.
Abyarth B.
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"Squadcast is the fatigue Terminator"

What do you like best?

Squadcast stopped a flood of random and pointless alerts from entering our pagers. It has intelligent features like alert suppression and maintenance mode which allows only meaningful alerts to enter the pagers and save our team from fatigue. We have a majority of our traffic in the day time and so run scheduled maintenance on upgrading DBs and other critical components once a month. Squadcast has enabled us to set this into our calendars and manage it without a glitch.

What do you dislike?

Nothing to dislike. Everything works fine for us.

What business problems are you solving with the product? What benefits have you realized?

Our time and energy were being wasted in noisy alerts. But this got resolved quickly after we started using Squadcast. Their team is quite helpful and can help configure it appropriately if there is an issue.

Squadcast review by Ashish A.
Ashish A.
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"Moved from legacy tooling to modern incident management"

What do you like best?

Since we moved from a legacy system to Squadcast, it has transformed the way we manage incidents. I like the how blazing fast the product is, and how well designed the mobile app is for the incident response workflow. Our team also found the phone directory in the mobile app quite useful. (This is automatically generated by Squadcast)

What do you dislike?

Importing configuration from existing systems is manual, although their support team did help us with this.

What business problems are you solving with the product? What benefits have you realized?

The legacy systems we were with provided only basic information about the alert, and were hard to integrate with modern observability tools.. With Squadcast, we can get in-depth analytics on our incident response metrics. We are clearly able to see the gains made in our key metrics after the transition.

Squadcast review by Devin A.
Devin A.
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"Good on call rotations, escalation, war room and alerting features"

What do you like best?

Virtual war rooms for every incident is a great way to take collaborative response with my team on the fly.

What do you dislike?

The application doesn't offer a dark mode option...

Recommendations to others considering the product

Easy to configure and effective tool to use. Definitely give it a try.

What business problems are you solving with the product? What benefits have you realized?

Squadcast helped us measure and improve MTTA, MTTR and overall team performance. Analytics is available by default and helps a ton. We've also got some help from the Squadcast team to add customizations to our weekly reports that made us more efficient.

Squadcast review by Vikrant B.
Vikrant B.
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"Using Squadcast to take right actions collectively and fixing issues in time"

What do you like best?

Collaboration on Squadcast is awesome. It has useful features like incident timelines and virtual war rooms to get more operational transparency in order to handle incidents as a team. The team has taken advantage of this to tightly scope critical incident response activity to Squadcast, to clearly identify the causal flow of activity during incidents much better.

What do you dislike?

No major complaints so far and it just works.

What business problems are you solving with the product? What benefits have you realized?

We migrated to Kubernetes recently and setup auto-scaling. The cluster was highly tuned to our traffic patterns, which are dynamic and unpredictable. So we setup auto-scaling but this generated a lot of alerts. Squadcast helped us organize these alerts, so they can respond to these issues ASAP.

Squadcast review by Anirudh H.
Anirudh H.
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"Supercharged on-call and incident management"

What do you like best?

Squadcast has excellent on-call and incident management with clean UI. One can create various squads with multiple schedules for daily, weekly, or custom rotations. Incidents in these schedules have customizable escalation policies to make sure alerts are sent to the right folks in a timely manner. Everything works perfectly.

What do you dislike?

It would be great to have a public API.

What business problems are you solving with the product? What benefits have you realized?

We aim to have highly reliable, secure and fast services for a great user experience. However, unpredictable load on the infrastructure requires us to take rapid actions. Squadcast is very helpful to ensure complete transparency of the incident response process. It’s very easy to setup and use.

Squadcast review by Parag A.
Parag A.
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"Best PagerDuty alternative ever"

What do you like best?

Incredible alternative to PagerDuty - better features, at a lower pricepoint. We couldn't afford PD for our entire team, but it was a good move to use Squadcast across the board. Unlimited free stakeholders is a godsend.

What do you dislike?

We have all the integrations we need but more integrations might be helpful for us in future. Hope they add them soon.

Recommendations to others considering the product

If you are looking to replace PagerDuty, then Squadcast is the one.

What business problems are you solving with the product? What benefits have you realized?

We managed to reduce our operational cost when switching from Pagerduty and our team efficiency has increased.

Squadcast review by Darshan M.
Darshan M.
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"Great for someone switching from PD"

What do you like best?

With PD, our entire team couldn’t have access to the tool. That was the biggest bottleneck from my viewpoint. Everyone on our team is on Squadcast now. The integration with JIRA is great as well, makes it easy to not have duplicated and stale tickets.

What do you dislike?

Can’t think of something at this point of time.

What business problems are you solving with the product? What benefits have you realized?

One of our business problems was incident management that is transparent to all employees. I think that was the major problem that was solved when we moved to Squadcast.

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