What do you like best?
- We have full control over on-call issues as every user has access to Squadcast. Read-only access is free for stakeholder users.
- Pretty flexible in how each individual can choose how to be notified. I’ve setup almost all my professional and personal contact info in the notification chain.
- Incident exclusion and alert forwarding is really helpful when you don’t want to be disturbed. Have used this a ton when I go on vacation.
- Easy to use mobile app. Always works, clean UI that makes it easy on the eyes in the middle of the night.
What do you dislike?
On-call schedules can be improved, to support follow-the-sun schedules. Useful for teams that have members who are split across multiple continents.
Can have more features on mobile app that are available on the web app. Right now, you can use the mobile app primarily for responding to an incident. Re-configuring the system on-the-go is not possible from mobile.
Recommendations to others considering the product
Great tool which serves our purpose. It helped us improve our team's overall efficiency.
Anyone one in the market for an IT alerting tool should check this out.
What business problems are you solving with the product? What benefits have you realized?
We found it super hard to have a central place where all incidents were available for everyone to see. Individual sub-teams made different decisions based on budgets, and personal preferences. We’re now incrementally transitioning to Squadcast. So far, we’ve seen that people find this much faster and easier to use than other tools. It’s quite reliable as well - never really had any issues on that front. That’s all we’re looking for now. Something good that everyone in our org can use.