- they are the only ones I found with an on-premise as well as cloud version which was a requirement at our company.
- initial setup and configuration was very easy, we got started in about 15 mins
- very fast, real-time & great UX
- unlimited stakeholders for free means i can add anybody from the team who wants to page on-call or check what's happening without worrying about extra cost, which really helps.
API is not publicly available but you can reach out to the team and request for it
We have a 24x7 operational on-call team of 15+ engineers, and Squadcast helps manage the entire response flow as well as the rotations and scheduling. This used to be chaotic but now its simple as the software is very easy to work with. Also, we measure our effectiveness with metrics like MTTA, MTTR.