SPS Commerce Fulfillment EDI Reviews & Product Details

SPS has incredible customer service and has a very good track record of things working smoothly after implementation. EDI used to cause our company headaches due to its inconsistency or long lead times with getting set-up but ever since we switched the issues have been almost non-existent. Their web portal is also super easy to navigate and use. Review collected by and hosted on G2.com.

Occasionally technical support can take a bit longer to solve some of our integration issues that are not emergencies. Overall, their response is typically great but there have been a few times where it took a bit longer to get a resolution. Review collected by and hosted on G2.com.

I appreciate how SPS Commerce Fulfillment EDI provides a centralized tool that efficiently translates all customer data into our business system, which is incredibly beneficial for our operations. Additionally, I am particularly impressed with the staff at SPS Commerce, as their support has been instrumental in utilizing the platform to its full potential. The transition from trueCommerce, which had limitations in scale and required more manual processing, highlighted the advantage of SPS Commerce Fulfillment EDI in offering better account support and educational resources, helping us to fully leverage the platform and create more synergy with the brand. Review collected by and hosted on G2.com.

I find Electronic Data Interchange (EDI) to be complicated, and there is a scarcity of educational resources surrounding it. While this isn't a specific issue with SPS Commerce Fulfillment EDI itself, it impacts my overall experience with the system. Review collected by and hosted on G2.com.

The overall reliability of the platform and the breadth of retail partners enable us to have an EDI platform we can count on for our corporate clients. It allows our EDI documents to be highly automated, and the various levels of help such as online chat support and email support tend to get us in business with solutions very rapidly. Review collected by and hosted on G2.com.

I wish our internal system could support the SPS Commerce Label API, that would improve automation even further. That is a limitation on our side though. Review collected by and hosted on G2.com.

The Strategic Account Executives are stellar at helping, facilitating and maintaining open lines of communication. SPS makes EDI so easy through use of their web portal that the user can still do business with little to no knowledge of EDI. New customer onboarding and testing is made trivial by the fantastic Implementation team, requiring little to no action by the end user. Review collected by and hosted on G2.com.

The largest downside will be noticed only by those who know EDI very well. For those EDI professionals that are used to going into and parsing or editing their EDI document by looking at the RAW X12 data will find that option is not readily available as the SPS solution eliminates the editing of RAW data and X12 files by their platform. Review collected by and hosted on G2.com.

I have been using SPS Commerce Fulfillment EDI for about two years and really appreciate how it enhances my invoicing and communication. It enables clearer and more professional connections with customers, particularly the larger ones who require EDI compliance. The integration capability with our ERP system, Fishbowl, stands out as incredibly useful. Their website is another high point, offering great functionality that allows me to fulfill orders, receive purchase orders, and connect with people seamlessly. The widespread recognition of SPS Commerce Fulfillment EDI is another major benefit; when trying to connect with customers, it's much easier and more efficient if they are also using SPS or are familiar with it. This has made the setup, testing, and customer connectivity process smoother and simpler. Review collected by and hosted on G2.com.

The setup of SPS Commerce Fulfillment EDI was challenging primarily due to my lack of experience with EDI systems. Learning the EDI language from scratch was the most difficult part, even though configuring the software itself wasn't inherently hard. This learning curve could be smoother for someone without prior EDI knowledge. Review collected by and hosted on G2.com.

I appreciate how SPS Commerce Fulfillment EDI provides a centralized platform to manage purchase orders (POs) efficiently. It simplifies the process of logging POs and retrieving shipping and carrier labels, making it much easier for my team to fulfill vendor POs. Additionally, the label generation feature stands out as particularly useful. The overall integration with major vendors, like DICK'S Sporting Goods, though initially challenging due to external factors, is another highlight. The reasonable pricing structure, with an initial fee of around $2.50 and a monthly fee of $50, is manageable and not burdensome, which is great when considering onboarding new vendors that integrate well with SPS Commerce Fulfillment EDI. Review collected by and hosted on G2.com.

I would like to have real-time customer support available at all times instead of having to wait for ten to fifteen minutes for a response from a team member. Ideally, I would prefer almost instantaneous support. Although I acknowledge this might not be feasible, it remains a hope. Review collected by and hosted on G2.com.

I really appreciate the simplicity and usability of the SPS Commerce Fulfillment EDI interface. Once I learned how to navigate it, it proved to be easy and straightforward to use. Additionally, the customer service is outstanding. Whenever I call the customer service line, I am met with knowledgeable representatives who solve my issues promptly. This support is vital in ensuring that any problems are addressed and resolved efficiently. Specifically, their assistance has been crucial when shipping to retailers like Lowe's, where backend issues were promptly fixed, allowing us to ship on time. The customer service is a significant reason why I would choose to use SPS again. Overall, SPS Commerce Fulfillment EDI has effectively solved many of our problems and enhanced our operations. Review collected by and hosted on G2.com.

I find there is a learning curve with setting up and navigating SPS Commerce Fulfillment EDI. Review collected by and hosted on G2.com.

Nothing is good in the SPS Commerce fulfillment EDI Review collected by and hosted on G2.com.

I am extremely dissatisfied with SPS Commerce Fulfillment EDI. The onboarding process was incredibly long, taking more than 11 months without successfully launching any customer platform error-free. I find the technical capabilities very poor, and the company never admits fault. The support response times are frustratingly slow, and I often have to repeat issues, which is quite inefficient. Additionally, I regret choosing SPS Commerce as our automotive EDI provider due to their poor technical support, slow response time, and inadequate commercial actions. SPS overcharged our company by their mistake but never return the money back. The initial setup was complicated and difficult to manage. It's been an overall bad experience. Review collected by and hosted on G2.com.

Once they finally get connections to work, the documents send as intended. Review collected by and hosted on G2.com.

Basically everything. Fast to take your money/sell you/sign you up for new services. Once the contract is signed, set up is slow, response time and frequency is terrible. Problems are bound to arise with connections and fixing these issues is a nightmare with SPS. I had one issue with a ship to location that took 18 months to be resolved.... The entire experience is dreadful. Review collected by and hosted on G2.com.

I absolutely love working with SPS Commerce! Their entire team is always so nice and incredibly easy to work with. Every problem we have encountered has been handled promptly and professionally, with all our questions answered in a timely manner. A special shoutout to Kim, Ben, Steven, and April for their outstanding support—they truly go above and beyond.

After work I often find myself telling my husband how awesome the people at SPS Commerce are. I genuinely look forward to my calls with them because I know they will always bring a positive and helpful attitude. Thank you for making my job easier and more enjoyable! Review collected by and hosted on G2.com.

I have nothing negative to say about SPS Review collected by and hosted on G2.com.