SPS Commerce Fulfillment EDI Reviews & Product Details

Well, it's something I use daily and I love how easy it is. Coming from a different industry, I found SPS easy to learn, and I love how quick and easy it is to contact tech support if I'm having an issue. Review collected by and hosted on G2.com.

Sometimes it appears to run slow, and I need to close it out, delete my cache/history and open it up again to help it run better. But honestly that's usually the only issue I've run across. Review collected by and hosted on G2.com.

All of my orders are in one place. Invoices are sent and paid on time. Ease of use. Review collected by and hosted on G2.com.

Would like to be able to see the PO's on my iPhone. I am unable to open the document and view it on my mobile. Would like to have access on my mobile devices.

I would like to be able to make changes and make a request to the buyer to implement changes - minor price adjustments, date changes. Review collected by and hosted on G2.com.

I like SPS Commerce Fulfillment EDI's layout; it’s simple and easy to locate previous and current orders. The customer support is by far the greatest team and is easy to rely on. Having a dedicated account manager is a huge bonus as we are able to request certain operations that can be implemented to make things more efficient. Our account manager has assisted us with new implementations, saving our operation team a lot of time and stress. The initial setup was super easy. Review collected by and hosted on G2.com.

We are happy with everything, no changes needed or negative feedback to provide. Review collected by and hosted on G2.com.

What is most helpful about the SPS Commerce EDI is their Customer Service team. While their platform is simple to use and has automated things that saves me lots of time, it's their customer service that shines through. I wish more companies had a customer service team like them. I know I can call anytime and get a real person who is happy, patient and speaks clearly. Their customer service is able to tell me in specific, easy to understand terms, what I need to do on my end to do resolve my question. They wait patiently while I follow their instructions and make sure it is completely resolved before I hang up. Review collected by and hosted on G2.com.

I haven't found anything that I don't like about SPS Commerce EDI Fulfillment. Review collected by and hosted on G2.com.

Once it gets setup it's easy to use. Most of the other companies we work with use SPS. Review collected by and hosted on G2.com.

Often implementation takes a long time for any new partners we need to add. Our implementation person is not the best and communication is difficult and frustrating. We often have to follow up multiple times to get any issues resolved. Review collected by and hosted on G2.com.

I like how SPS Commerce Fulfillment EDI works as a medium of communication between our company and some of our customers by way of purchase order and invoice transmission. It streamlines communication with some of our business partners, saving us from spending an exorbitant amount of time on email back-and-forths. So far, the technical support has been stellar. Their tech support employees communicate clearly and are very knowledgeable. The initial setup seems fairly plug-and-play, and we haven't had to request much change or support. Review collected by and hosted on G2.com.

It would be great if there were more beginner-friendly technical support documents to reference for people new to this type of work. As someone who has never worked with X12 data, it would be helpful to have some relevant documentation about it and how it applies to our specific use-cases. Review collected by and hosted on G2.com.

We are an existing SPS Commerce EDI partner and when adding a new nationwide account I went to SPS and they were a preferred partner of the brand. Review collected by and hosted on G2.com.

The pricing plans can be strange depending on your order volume. When first approaching SPS it was recommended to change our plan to pay per use and increase our monthly cost. Review collected by and hosted on G2.com.

Messenger that could help instantly when our team needs it. Review collected by and hosted on G2.com.

Sometimes we received lots of PO changes for the same PO, but it could be sender's (our customer) issue. If SPS could combine them as one PO change would be nice. Review collected by and hosted on G2.com.

I've had a great experience with SPS Commerce Fulfillment EDI for my EDI needs. The platform is reliable, easy to navigate, and integrates well with our systems, which has streamlined our order processing and improved efficiency. The team at SPS is responsive, knowledgeable, and always willing to help troubleshoot or optimize workflows. Their support has made onboarding new retail partners smoother and reduced manual work. The specific features I find particularly useful are the ASN Transmission, PO Acknowledgements, and PO Changes, which help reduce work in operations. I also appreciate working with Saila and Larry from the team as they are quick, efficient, and knowledgeable. Review collected by and hosted on G2.com.

They could improve on being more efficient on getting the PO Changes correct for all retail partners. It took longer than wanting but overall has been successful. Review collected by and hosted on G2.com.

I find SPS Commerce Fulfillment EDI very easy to use. Whenever I run into a roadblock, I can always call the SPS Commerce 1-800 number, and the representatives are very helpful, always resolving my issues. The initial setup was fairly easy, which made it convenient for me to start using it. Review collected by and hosted on G2.com.

When I have more than one tracking number, it becomes more complicated to enter the information. It would be very helpful if you could streamline the process of adding multiple tracking numbers to orders. Instead of jumping around after each line to enter a tracking number, it would be helpful to list all the tracking numbers on one page at one time for the order rather than going in and out and removing lines and adding lines. Review collected by and hosted on G2.com.