SPS Commerce Fulfillment EDI Reviews & Product Details

I like that SPS Commerce Fulfillment EDI makes data uniform and easy to manage. The support is always available and very helpful, making the process of getting purchase orders easy. I appreciate how it makes navigating and sending information back easy, with most fields autopopulating and the software assisting in identifying which fields need completion. The 'Check for errors' feature is particularly beneficial because it ensures I'm submitting the right information for our trading partners. Review collected by and hosted on G2.com.

Finding out the status of the operations or getting updates about slow servers is frustrating. The service can be slow, and there's no clear indication of these slowdowns. It would be helpful to have an accessible link to the server status page or a heads-up notification when the server is experiencing delays. Review collected by and hosted on G2.com.

I love how SPS Commerce Fulfillment EDI streamlines our processes by automatically sending invoices and ASNs, saving us a lot of time. The platform makes forwarding orders easy, even if customers make changes, which means we don't have to manually adjust each order line. It's also super easy to set up, thanks to the helpful EDI team at SPS. Review collected by and hosted on G2.com.

when a PO is changed, it is difficult to see what specific changes were made, you only see the new version of the PO Review collected by and hosted on G2.com.

I like that the interface has stayed stable without drastic changes, which helps ease of use. The customer support is pretty responsive, and the chat function ensures that I can usually get a decent answer in about 10-15 minutes, which is very helpful for my quick inquiries. It's comforting to know that the team has a good track record with many retailers, which aligns with our needs and facilitates quicker setup when working with major retailers. Review collected by and hosted on G2.com.

Sometimes the development times for implementing new connections with our EDI team and the SPS Commerce Fulfillment EDI's development team take longer than anticipated. This can be frustrating, especially when we need to set up a connection quickly. Review collected by and hosted on G2.com.

It is intuitive, easy to follow, excellent chat / help. Review collected by and hosted on G2.com.

There seems to be some overlap and some differences between what documents I can locate in fulfilment monitor and fulfilment and its not clear but I have taught myself and haven't had any implementation support. Review collected by and hosted on G2.com.

SPS Commerce makes it easy to exchange EDI documents with my trading partners. Connections are quick. Documents are easy to read. The user interface is simple to use. There are lots of training options. Customer service and tech support are easy to reach. SPS Commerce is expensive for small businesses to use but since it makes EDI document exchange much easier, its worth the expense. Review collected by and hosted on G2.com.

Mainly the cost. It's a lot for a small business, especially when I only send or receive documents a few times per year, but I have to pay for the ability to do so monthly. Also, I have to pay in USD so that makes it even more expensive. Review collected by and hosted on G2.com.

My SPS Team, from the account manager to the developers to the SPS chat team have taught me a lot about EDI best practices and are always patient with me. They are very good at following up after a project, as well. Review collected by and hosted on G2.com.

Sometimes the basic support (chat and support@spscommerce.com) doesn't push me up to the next level up if what I'm asking is beyond first tier support. But the chat feature has been VASTLY improved since 2020. Review collected by and hosted on G2.com.

It really helps that SPS manages the carrier communication. That is important in my role as I am managing a large project and EDI is just one part. SPS makes it a lot more hands off, but at the same time we have weekly calls and the web portal so I can always check in on the status when needed. SPS is really good with the carriers and raising their concerns to us! Review collected by and hosted on G2.com.

I don't have any problems with the solution. I did feel at times the communication was on the aggressive side, but I understand that its SPS's experience that drives this method of communication. I think in the future though there needs to be more communication when strongly worded emails are being sent on the companies behalf. We approved all the communication, but we were caught by surprise once that and escalation had gone out. Again not a major challenge, just providing feed back :) Review collected by and hosted on G2.com.

I like that SPS Commerce Fulfillment EDI is very easy to use once you get the hang of it. Also, I appreciate that when I have a problem, support responds very quickly. I also think it works very well by giving me all the information I need from the purchase orders. It is valuable because I can review the PO and complete the 4 fields to record my sale in less than 5 minutes, which ensures that my customer knows I accepted their order and that they will pick it up on the stipulated date. Review collected by and hosted on G2.com.

Sometimes SPS Commerce Fulfillment EDI provides many options for data entry. I prefer to do the entry manually, as it gives me a breakdown that I can modify, but in the other options that are not manual, it does not allow me to change the data. I suggest that once the information that should not be changed is accepted, it should remain the same at each step by default, without the need to choose whether manually or another option. Review collected by and hosted on G2.com.

We’ve been using SPS for the past three years, and my favorite feature so far is the timer. SPS Commerce sends notification reminders when an order is getting close to its fulfillment deadline, which helps us stay on top of our orders and avoid missing due dates. Label creation is also very convenient: I only need to fill in a few customer details, and the label is generated right away. Review collected by and hosted on G2.com.

SPS Commerce Fulfillment EDI feels like manual labor for me right now because we don’t have an automated integration yet where it syncs with our Shopify store and then our warehouse fulfills the order. At the moment, I have to manually send the orders to them so they can fulfill them. I really wish I could learn how to integrate SPS Commerce with our store so this process could be more streamlined. Review collected by and hosted on G2.com.

I appreciate how SPS Commerce Fulfillment EDI integrates with our CRM, saving us so much time by automating order processing. The system's simplicity allows me to access necessary information in just a couple of clicks, never taking more than 5 minutes. Whenever I encounter an issue, the live support is incredibly helpful and resolves problems quickly. The customer support is some of the best I've seen, always addressing our needs with commitment. Moving from email and Excel to SPS Commerce Fulfillment EDI has greatly simplified our processes.

I really like the way SPS Commerce help us have all the information related to one PO under a simple search, being all the PO changes, Invoice, ASNs, etc. Having the exact date and time in which these documents are being receipt helps us a lot by tracking information with the customer in where in some cases they might not have sent orders on time regarding our contracted lead time days. By having information like this it helps us have arguments in our meetings and alligning our best interests together.

On the other hand, the way SPS Commerce was able to adapt to our CRM it has helped us incredibly by reducing human errors and saving too much time on setting orders manually. By having these automatic processes we can focuse on more things we couldn't before. Review collected by and hosted on G2.com.

We’d like to understand ASNs better, because our customer has flagged the documents we’re sending as “faulty” or “non-compliant,” and we can’t figure out why. Right now we’re sending LPN-level ASNs, but since we ship fresh produce, we’re not supposed to send them to ALDI this way. They’re expected to be item-level ASNs instead, and we don’t see an option to switch to item-level or clear guidance on how to send them correctly.

Regarding PO changes, we also feel the Accept/Reject buttons don’t actually have any impact. Our customers still expect us to deliver the product according to their requested changes, regardless of whether we accepted or rejected those changes in the system. Review collected by and hosted on G2.com.