SpeechIQ Alternatives & Competitors
(1)4.0 out of 5
Looking for alternatives to SpeechIQ? Tons of people want Speech Analytics Software. What's difficult is finding out whether or not the software you choose is right for you. Talkdesk, NICE inContact, CallTrackingMetrics, and Genesys Cloud are the most popular alternatives and competitors to SpeechIQ.
Top Alternatives to SpeechIQ
- Talkdesk
- NICE inContact
- CallTrackingMetrics
- Genesys Cloud
- Genesys Engage
- CloudTalk
- Five9
- ExecVision
- Talkdesk(1,152)4.4 out of 5Optimized for quick response
World's Leading Cloud Call Center Software
Categories in common with SpeechIQ: - NICE inContact(878)4.2 out of 5Optimized for quick response
Nice inContact helps call centers around the globe create profitable customer experiences through its portfolio of cloud-based call center software solutions.
Categories in common with SpeechIQ: - CallTrackingMetrics(561)4.5 out of 5Optimized for quick response
CallTrackingMetrics seamlessly integrates marketing call tracking with business phone systems, allowing customers to optimize their inbound lead response process from beginning to end. CallTrackingMetrics' software identifies the marketing channels that are generating leads, converting into sales, and provides all the routing and analytics tools the business needs to make the most of every call.
Categories in common with SpeechIQ: - Genesys Cloud(409)4.3 out of 5Optimized for quick response
Genesys Cloud creates fluid conversations across digital and voice channels in an easy, all-in-one interface. Provide exceptional experiences for employees and customers and reap the benefits of speedy deployments, reduced complexity and simple administration — transforming your contact center into an experience center.
Categories in common with SpeechIQ: - Genesys Engage(395)4.3 out of 5Optimized for quick response
Genesys Engage combines world-class intelligent routing, real-time contextual journeys, and tools for digital transformation. These capabilities make customer experience your competitive differentiator — setting you up to deliver competitively superior experiences and digital transformation at any scale.
Categories in common with SpeechIQ: - CloudTalk(245)4.4 out of 5Optimized for quick response
With CloudTalk, you can deliver exceptional customer support to your clients. Whether you employ several busy agents or handle phone calls rather rarely, CloudTalk will fully adapt to your needs and size of your business.
Categories in common with SpeechIQ: - Five9(238)3.9 out of 5Optimized for quick response
Five9 is the leading global provider of on-demand call center software for telesales, telemarketing, customer service, help desks and order processing.
Categories in common with SpeechIQ: - ExecVision(158)4.3 out of 5
ExecVision focuses on enhancing Conversation Intelligence to transform the way executives understand their business. Conversation Intelligence is the next frontier of data gathering and turning conversations into actionable intelligence. ExecVision aims to improve business conversations along with turning calls into actionable data to provide executives with insights that they never knew were possible
Categories in common with SpeechIQ: - CallMiner Eureka(79)4.5 out of 5Optimized for quick response
CallMiner Eureka is a solution that helps call centers through text and speech analytics and insights from automated analysis of communications between you and your customers across multiple channels.
Categories in common with SpeechIQ: - Calabrio ONE(76)4.2 out of 5
Calabrio ONE is an integrated solution to help optimize the workforce in call centers by giving you accurate information in a multi-channel environment, under one system.
Categories in common with SpeechIQ: - Observe.AI(53)4.5 out of 5
Observe.AI uses a unique SpeechNLP approach to perform a deep analysis of the combined audio and text stream to detect patterns in tone of the speaker to derive rich call signals. Observe.AI models uncover new insights with no supervision. You can discover what your customers are talking about and how key drivers are trending in a matter of weeks. Observe.AI is an agent-first solution. Real-time call analysis is pushed to a live feed and personalized for each agent.
Categories in common with SpeechIQ: - Vonage Contact Center (formerly NewVoiceMedia)(53)4.1 out of 5
Fast and easy integration between Salesforce and your contact centre for better sales, marketing and support.
Categories in common with SpeechIQ: - 3CLogic Cloud Call Center(30)4.2 out of 5Optimized for quick response
Deliver amazing customer experiences and drive effective digital transformation for your enterprise with 3CLogic’s cloud contact center software solution. Want to start a conversation? Click below!
Categories in common with SpeechIQ: - Ozonetel CloudAgent(20)4.6 out of 5
Ozonetel CloudAgent is designed to enable users to deliver the service their customers demand.
Categories in common with SpeechIQ: - Stratifyd(18)4.2 out of 5
Stratifyd is an Artificial Intelligence (A.I.) powered Data Analytics platform that analyzes and visualizes complex unstructured and structured data sets.
Categories in common with SpeechIQ: - CallFinder(11)4.0 out of 5Optimized for quick response
CallFinder is the leading provider of cloud-based speech analytics technology that is powerful, affordable, and easy to use. It enables small and medium size businesses to improve agent performance, automate quality monitoring, and provide a superior customer experience. We deliver our highly scalable technology across a wide range of industries including retail & wholesale, healthcare, travel, finance and banking, insurance, manufacturing, utilities, education, and more. CallFinder indexes and categorizes 100% of your customer-agent interactions in near real-time, transforming the unstructured, unleveraged data within daily conversations into actionable business intelligence so you can improve agent performance and positively impact the customer experience.
Categories in common with SpeechIQ: - Verint Speech Analytics(16)4.1 out of 5
Verint Speech Analytics enables you to transcribe and analyze millions of calls to discover customer insights and improve contact center performance.
Categories in common with SpeechIQ: - Prodigal(15)4.9 out of 5
Prodigal’s Speech AI monitors 100% of calls for compliance and collector performance with artificial intelligence
Categories in common with SpeechIQ: - Tethr(1)4.5 out of 5
An intelligent platform that listens to customer phone calls to surface insights. Enabling you to increase sales, improve customer loyalty & ensure compliance.
Categories in common with SpeechIQ: - Enthu.ai(6)4.9 out of 5
Enthu is a conversation intelligence software for voice calling teams. Using Enthu, voice teams can monitor 100% of customer conversations to derive actionable intelligence, identify compliance gaps and manage call QA processes. Suited for both revenue and operations functions, Enthu helps improve customer conversation quality and results in measurable gains across call QA efficiency, customer satisfaction score, new agent onboarding time and agent training & coaching time.
Categories in common with SpeechIQ:
#1
ER
It's light, fast and always available to the team.
#2
SJ
The fact I can easily see my calls come in and my work schedule when I need it most. I can see the agendas for the day as well as any changes on my schedule. If something gets updated same day I...Read more
#3
KP
We have been using Call Tracking Metrics for several years now and it has proven to be a very reliable service.
#4
TS
Genesys cloud is a solid service. It tends to be very reliable. I suggest that you download the app and not use the Chrome service.
#5
AF
Genesy Engage just works, out of the box.. It's highly customisable and very reliable. We love the control it gives us over our telephony infrastructure, adding new IVR prompts, new messaging,...Read more
#6
AH
Easy interface, good quality of the connection, responsive support, integration with front
#7
UA
It is simple and easy to use, from installation to the interface we really like this system over the previous one we had in our company. We transitioned from Cisco to this platform and the training...Read more
#8
EM
user friendly, cool analytics, solid customer success support
#9
MM
The best thing about Callminer is being able to analyze all the calls from our company in real-time versus a random set of hand-picked calls.
#10
EH
WFM software allowed more flexibility to agents, and reduced FTE costs. Going from Excel to WFM software saved analyst time on just 'scheduling' and allowed more time for actual analysis of call...Read more
#11
HV
Two features: Analyze and Explore. I do like both features because it helps a lot with the efficiency and accuracy when capturing what both (Customer and Agent) are saying.
#12
AH
The Salesforce integration "contact pad" is a great addition to have when you're call center works in Salesforce. It simplifies a lot and allows us to enable features that improve not only the...Read more
#13
LG
From start to finish, the project implementation was simple and low maintenance. The project manager and dev team ensured our admins and agents were properly trained so they could start utilizing...Read more
#14
PM
The whole team of Ozonetel is very helpful. Efficient, always ready to help and a brilliant attitude towards work and their services have ensured a very smooth journey for our organization.
#15
SD
It has a fairly simple interface that is easy both to handle and to learn, which greatly facilitates its use, the fact that it is not necessary to be a professional in statistics or data analysis...Read more
#16
MS
Being able to pull calls the next day and listen to them with my team and the sound quality is always good.
#17
AT
It makes my time spent at the office fly as it is so easy to use it.
#18
UF
First of all they have a great product. Secondly, when we started working with them they were not only excited to share their ideas they were excited to hear ours as well. Through collaboration...Read more
#19
AI
EASE OF USE will be my first moreover, Tethr's BI capabilities inside the platform are second to none! The accuracy is on par with every other speech analytic platform on this planet. They have...Read more
#20
UC
There is so much information in our day to day customer conversations which we were not capturing. Enthu now helps us extract a part of this information and serve our customers better.
Enthu makes...Read more
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