--- title: Salesforce B2B Commerce Reviews meta_title: 'Salesforce B2B Commerce Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 301 reviews by the users' company size, role or industry to find out how Salesforce B2B Commerce works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 301 scale: '5' date_modified: '2026-08-04' parent_category: name: E-Commerce url: https://www.g2.com/categories/e-commerce --- # Salesforce B2B Commerce Reviews **Vendor:** Salesforce **Category:** [E-Commerce Platforms](https://www.g2.com/categories/e-commerce-platforms) **Average Rating:** 4.4/5.0 **Total Reviews:** 301 ## About Salesforce B2B Commerce Salesforce B2B Commerce empowers customers to meet complex buyer needs and drive B2B sales efficiency. Start selling faster with guided store setup, out-of-the-box customer records, generative product descriptions, and generative AI-driven insights and goals. Automate buying with self-serve rapid reordering, account and customer-specific pricing, entitlements, dynamic promotions, and more. Launch templated pages for B2B, D2C, or both. Leverage shared catalogs, promotions, products, and price books. Achieve your growth goals faster and generate more revenue with B2B Commerce powered by Salesforce. Unlock global scale on a trusted platform with 99.99% proven uptime and security and a robust partner ecosystem to extend Commerce capabilities across your business. ## Salesforce B2B Commerce Pros & Cons **What users like:** - Users value the **ease of use** in Salesforce B2B Commerce, praising its straightforward management and deployment processes. (49 reviews) - Users appreciate the **streamlined and personalized buying experiences** delivered by Salesforce B2B Commerce through deep CRM integration. (31 reviews) - Users appreciate the **custom features and ease of integration** in Salesforce B2B Commerce for enhancing their sites. (29 reviews) - Users appreciate the **deep integration with CRM data** , enhancing personalized and account-based buying experiences in B2B settings. (29 reviews) - Users appreciate the **easy implementation and user-friendly interface** of Salesforce B2B Commerce, enhancing their sales experience. (25 reviews) - Users value the **easy integrations** of Salesforce B2B Commerce, enhancing efficiency in managing orders and client interactions. (25 reviews) - Integration Capabilities (21 reviews) - Users appreciate the **seamless integration with CRM** in Salesforce B2B Commerce, simplifying management of complex catalogs and pricing. (19 reviews) - Easy Integration (18 reviews) - Customer Satisfaction (17 reviews) **What users dislike:** - Users often struggle with the **complex setup** and high costs associated with Salesforce B2B Commerce implementation. (24 reviews) - Users find Salesforce B2B Commerce to be **expensive** , particularly noting high licensing and implementation costs. (24 reviews) - Users find the **complexity** of Salesforce B2B Commerce challenging, particularly during implementation and customization processes. (22 reviews) - Users find the **difficult learning curve** of Salesforce B2B Commerce challenging, especially for new staff and advanced setups. (16 reviews) - Users find the **complexity and learning curve** of Salesforce B2B Commerce challenging, impacting effective setup and customization. (16 reviews) - Users face challenges with **development complexity** , particularly in setup, customization, and integrating advanced workflows on Salesforce B2B Commerce. (15 reviews) - Difficult Customization (15 reviews) - Limited Customization (15 reviews) - Learning Curve (13 reviews) - Complex Implementation (11 reviews) ## Salesforce B2B Commerce Reviews ### 1. Using Salesforce for SaaS **Rating:** 5.0/5.0 stars **Reviewed by:** Mikey B. | Business Development Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** October 21, 2024 **What do you like best about Salesforce B2B Commerce?** Salesforce helped me stay organize with my client accounts - being able to update and tweak them when needed. **What do you dislike about Salesforce B2B Commerce?** Sometimes Salesforce was a bit overwhelming. **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** Organization ### 2. Salesforce Commerce **Rating:** 4.0/5.0 stars **Reviewed by:** Richard B. | Enterprise (> 1000 emp.) **Reviewed Date:** September 18, 2024 **What do you like best about Salesforce B2B Commerce?** Adding data alanytics And Agentforce functionality will be a game changer in process improvement. **What do you dislike about Salesforce B2B Commerce?** Haven't heard about EDI or OCR integration. One solution is a benefit for teams. **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** Allowing for a better customer experience and better handling of systems complexities. ### 3. Architect **Rating:** 5.0/5.0 stars **Reviewed by:** Natalie J. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 17, 2024 **What do you like best about Salesforce B2B Commerce?** Super helpful and it brings all of my data together. To see the whole customer 360. **What do you dislike about Salesforce B2B Commerce?** I have not found anything that I dislike. I am still learning. **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** So far no problems is very interesting and easy to use ### 4. great tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** October 17, 2024 **What do you like best about Salesforce B2B Commerce?** easy to navigate, highly customizaable. would recommend **What do you dislike about Salesforce B2B Commerce?** it is very daunting. you need a large team to manage it. contract is a must **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** sales ### 5. Multifaceted tool that integrates! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2024 **What do you like best about Salesforce B2B Commerce?** Integrates seamlessly with other core Salesforce products. Not a bad learning curve if you're already familiar with the Salesforce line. Real time inventory and a great customer ordering experience. **What do you dislike about Salesforce B2B Commerce?** It can be a bit slow at times and I'd like to see more customer support tools. **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** Efficiency and accuracy in order process and seamless integration with other Salesforce products. ### 6. Salesforce Marketing Cloud Review **Rating:** 5.0/5.0 stars **Reviewed by:** Sunil Kumar S. | Principal Architect, Enterprise (> 1000 emp.) **Reviewed Date:** September 18, 2024 **What do you like best about Salesforce B2B Commerce?** Salesforce commerce cloud makes life easy for commerce platform organizing the product and procing structure. **What do you dislike about Salesforce B2B Commerce?** Nothing. Salesofrce marketing cloud captures all aspects of business **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** I never face any problems using it. It captures all of problems ### 7. Commerce cloud give power to your sells online **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 18, 2024 **What do you like best about Salesforce B2B Commerce?** It's easy to manage your store, your products, it makes easy to mantain your information and you have a full salesforce CRM as a base of your e-commerce **What do you dislike about Salesforce B2B Commerce?** Maybe that it doesn't suppor multistore feature **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** The CRM base maintains all my products information and the whole store is build in the same platform with communites, the lwc components helps a lot cuatomizing all the store, so that likes so much to the customers ### 8. Good product **Rating:** 2.5/5.0 stars **Reviewed by:** Nathan R. | Senior Consultant - Salesforce Solutions, Enterprise (> 1000 emp.) **Reviewed Date:** September 17, 2024 **What do you like best about Salesforce B2B Commerce?** I like how it's able to display all of my products **What do you dislike about Salesforce B2B Commerce?** Sometimes, if the product information is unaligned, it complicates things **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** It's able to display all of our commerce and variety options ### 9. Innovative tool that allows easy storefronts! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** September 18, 2024 **What do you like best about Salesforce B2B Commerce?** The ease of getting a complete customer 360 with the other SalesForce innovations is a game changer. The addition of storefronts rally provides additional value. **What do you dislike about Salesforce B2B Commerce?** Privacy of consumer data is always a concern. While personalization of deals and experiences is good, there needs to be functionality that allows customers to determine that scope. **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** It provides a unified customer experience with industry leading reporting and AI tools. ### 10. Commerce on Steroids **Rating:** 5.0/5.0 stars **Reviewed by:** Kyle R. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 17, 2024 **What do you like best about Salesforce B2B Commerce?** Helped us grow our e-commerce business 10x **What do you dislike about Salesforce B2B Commerce?** Nothing so far but we are relatively new to commerce **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** Helps us drive the right people to the right product ### 11. Point of work & Followups **Rating:** 5.0/5.0 stars **Reviewed by:** Farooq M. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 07, 2024 **What do you like best about Salesforce B2B Commerce?** For my work I have to meet more clients and I have to do cold call and emails and for easy Followup sales force is helped to get that data where you stopped with which client by updated and changing status on salesforce. As a point we are humans and will make human errors we can forget something about what we comimmeted to which client sales force is more helpful to get that knowledge while viewing the data on salesforce to kick start from where we left.. **What do you dislike about Salesforce B2B Commerce?** Have to update more data to view the accuracy of the work **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** Adi told earlier simple way to get the data client by client to reconnect with where we stopped on the data. ### 12. B2B Lightning **Rating:** 4.0/5.0 stars **Reviewed by:** Snehasish P. | Technology Lead, Enterprise (> 1000 emp.) **Reviewed Date:** May 23, 2024 **What do you like best about Salesforce B2B Commerce?** New framework and out of the box components and really helpful **What do you dislike about Salesforce B2B Commerce?** More flexibility for developers needed which can enhance productivity **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** It's helping us in creating a customer portal to solve big problems around products we use and deliver to our end users ### 13. More automation more renevue **Rating:** 4.0/5.0 stars **Reviewed by:** Jorge L. | Socio fundador, Mid-Market (51-1000 emp.) **Reviewed Date:** September 18, 2024 **What do you like best about Salesforce B2B Commerce?** Robust crm and ecommerce ecosystem. Automation **What do you dislike about Salesforce B2B Commerce?** Expensive setup vs Shoppify and other competitors **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** OMS is fantastic. Having it integrated helps a lot ### 14. Customer Experienxe **Rating:** 5.0/5.0 stars **Reviewed by:** Mohit S. | Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** September 18, 2024 **What do you like best about Salesforce B2B Commerce?** Powerful Salesforce Ecommerce platform & the product itself **What do you dislike about Salesforce B2B Commerce?** I am currently looking at this product so dont have any dislikes **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** Shopping experience ### 15. Commerce cloud review **Rating:** 4.5/5.0 stars **Reviewed by:** Harsha B. | Tableau/Salesforce Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** September 18, 2024 **What do you like best about Salesforce B2B Commerce?** Customization felixibility, seamless integration, scalability **What do you dislike about Salesforce B2B Commerce?** Cost and performance issues with large catalogs **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** Complex product catalog management, complex workflows ans seamless integration ### 16. Commerce **Rating:** 5.0/5.0 stars **Reviewed by:** Prakash M. | Salesforce Administrator / Developer , Mid-Market (51-1000 emp.) **Reviewed Date:** September 18, 2024 **What do you like best about Salesforce B2B Commerce?** Customization product, prices, login page **What do you dislike about Salesforce B2B Commerce?** Not allow complex promotions offer on categories **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** Customer experience ### 17. My experience for Salesforce Commerce for B2B **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** September 19, 2024 **What do you like best about Salesforce B2B Commerce?** It offers wide range of features.B2b is optemized for mobile so for user interaction, it is very easy to use. Also the customer support is good. **What do you dislike about Salesforce B2B Commerce?** Did't find any problem to use. Might be reviewing again if found any. **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** Growth in sales stratagies, accuracy in data analytics and growing customer interaction. ### 18. Automotive market **Rating:** 4.0/5.0 stars **Reviewed by:** Pablo C. | Enterprise (> 1000 emp.) **Reviewed Date:** May 22, 2024 **What do you like best about Salesforce B2B Commerce?** We are using B2B commerce to implement a solution for selling spare parts, accessories, and cars to a major number one brand in the world. Advancing with solutions for all B2B2C business cases. **What do you dislike about Salesforce B2B Commerce?** Nothing for now. So far, although we are in development, everything is going according to plan. **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** Generate a simple and customizable solution for multi-country sales of cars and spare parts, including the possibility of creating marketplaces. ### 19. Review SaleForce commerce for B2B **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** September 20, 2024 **What do you like best about Salesforce B2B Commerce?** It's ease of use as well as ease of implementation. It's customer support is also good. It's ease of integration. It's offering a number of features. **What do you dislike about Salesforce B2B Commerce?** I don't know at a moment right now about salteforce commerce for B2B. **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** i helps us to implemnt mobile e-commerce application. ### 20. Helped me in personalized experience based on my need, be it managing orders or catalogs. **Rating:** 5.0/5.0 stars **Reviewed by:** Muskan P. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 29, 2024 **What do you like best about Salesforce B2B Commerce?** The best thing is it offers wide range of solutions, tools and features for B2B commerce and can be tailored according to the need of business. Account management, its integration capabilities to ensure consistency and streamline business process, mobile commerce etc are few of the best things about Salesforce commerce for B2B **What do you dislike about Salesforce B2B Commerce?** It can be expensive for small business as it gave fees and expenses. Sometimes implementing sales force commerce is complex. **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** It helps me in overcoming the challenges of evolving market dynamics by enhancing customer experience and growth by providing a platform to streamline operations. It is flexible and drive compatible advantage. It improve sales and marketing experience. ### 21. Quick order and reordering **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** September 19, 2024 **What do you like best about Salesforce B2B Commerce?** It helps me to save cost and build relationship with customers for faster and bulk product delivering. **What do you dislike about Salesforce B2B Commerce?** It's complex for new users and not familiar with product catalog in SKU system. **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** It's Solving complex buying problems, manages large products catalogs and cutomer self service. ### 22. Amazing Business tool for small and big companies **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consulting | Enterprise (> 1000 emp.) **Reviewed Date:** October 25, 2024 **What do you like best about Salesforce B2B Commerce?** Connecction between the small and big business. **What do you dislike about Salesforce B2B Commerce?** Sometimes too complicated and not much flexible with the procedures. **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** Bringing some demand direct from the field/ end user. ### 23. So so **Rating:** 4.0/5.0 stars **Reviewed by:** Bridget C. | Global CRM Manager, Sales Enablement, Enterprise (> 1000 emp.) **Reviewed Date:** May 23, 2024 **What do you like best about Salesforce B2B Commerce?** Great to get info in front of customers on cases and orders **What do you dislike about Salesforce B2B Commerce?** We are on the old cloud craze so it's very slow and we did not have it set up very well by Si Partner Lightning POV is good **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** We are getting order tracking in front of customers real time which is a huge win and they can re order products ### 24. Great team organisational tool **Rating:** 4.5/5.0 stars **Reviewed by:** Maneesha M. | SDR|| SaaS Specialist , Mid-Market (51-1000 emp.) **Reviewed Date:** March 13, 2024 **What do you like best about Salesforce B2B Commerce?** can accomdate large cart sizes and process large volume orders. Every site can be created with distinct UI. Integration with 3rd party products such as conga, tech taget, marketo. reports and charts are easy to create. **What do you dislike about Salesforce B2B Commerce?** system gets slow when moving between applications. page rendering speed has gonw down customer support **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** We could not manage orders placed through the eCommerce system in Salesforce. We had to replicate all orders to our legacy system and continue to manage them there. We needed to move away from our legacy tool and Salesforce OMS allows us to do that. ### 25. Streamlines our process **Rating:** 4.5/5.0 stars **Reviewed by:** Emily K. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 30, 2024 **What do you like best about Salesforce B2B Commerce?** Salesforce Commerce for B2B helps streamline ecommerce business. The user interface is intuitive and userfriendly. Salesforce allows for easy integrations with the help of APIs. Less coding is needed and automation can be set up. **What do you dislike about Salesforce B2B Commerce?** Nothing at the moment. Been very happy with the product. **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** Bulk purchasing of products for businesses and merchandising. Customer portal. ### 26. Complete your customer data view with SalesForce Commerce **Rating:** 4.0/5.0 stars **Reviewed by:** Ian M. | ERP Systems Manager, Enterprise (> 1000 emp.) **Reviewed Date:** May 23, 2024 **What do you like best about Salesforce B2B Commerce?** Unified source for all product, accounts, contacts, services that allow the data captured at each of these endpoints to be reported and viewed to make better more targeted decisions. The no/low code option is great. **What do you dislike about Salesforce B2B Commerce?** Search capabilities are limited out of the box. **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** Single pane e-commerce solution and user management. Visibility to inventory, order status, and product ordering. ### 27. Very well developed CMS ! **Rating:** 0.0/5.0 stars **Reviewed by:** Manjinder S. | Enterprise (> 1000 emp.) **Reviewed Date:** March 08, 2024 **What do you like best about Salesforce B2B Commerce?** 1) Custom settings 2) Bulk booking enablement 3) Ease to manage customer data 4) Integration options available **What do you dislike about Salesforce B2B Commerce?** A good CMS but the only catch is the cost of the product , which is a bit on the higher side **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** Salesforce helps in proper piepline management resulting in good customer experience and sales achievement ### 28. Expedite Go-Live! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Enterprise (> 1000 emp.) **Reviewed Date:** September 18, 2024 **What do you like best about Salesforce B2B Commerce?** I love the configurability and speed to deploy which can expedite our business process automation. **What do you dislike about Salesforce B2B Commerce?** No major challenges; may need custom code in certain cases. **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** Speed to market & tie into internal processes. ### 29. SFDC is way better and flexible compared to others **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Mid-Market (51-1000 emp.) **Reviewed Date:** December 28, 2023 **What do you like best about Salesforce B2B Commerce?** This platform helps our organization to track our Data loading logs made by our clients/companies containing a massive data and its flexibility at its finest when embedding redirect links and report/dashboard manipulation for presentation and tracking purposes. **What do you dislike about Salesforce B2B Commerce?** It is normal for the system to have a downtime due to maintenance or even a DNS update. There is nothing I can think of that I don't like about SF Commerce for B2B **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** It is difficult to manually track the productivity and other factors of Employee's KPI metrics. With Salesforce Commerce for B2B, we are able to easily manage the reporting and tracking of each employee's KPIs. Ticketing functionality also helps us with tracking the client's business cases and review these for tracking and auditing purposes. ### 30. Excellent **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** September 19, 2024 **What do you like best about Salesforce B2B Commerce?** It helps my company to interact in easy way con other companies **What do you dislike about Salesforce B2B Commerce?** Sometimes can be difficult to configure some task **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** It helps me in building a beautiful digital ecommerce platform ### 31. One of the best CMS solution **Rating:** 4.0/5.0 stars **Reviewed by:** Nilesh L. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 15, 2024 **What do you like best about Salesforce B2B Commerce?** 1) Customazition 2) Oppurtunity and lead management 3) Easy to use UI 4) Mass Booking **What do you dislike about Salesforce B2B Commerce?** Salesforce B2B commerce helps us a lot but it is very expensive and implementation process is complex **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** Creating an online presence has become notably simple nowadays. Essentially, Salesforce Commerce for B2B tackles these obstacles by offering a thorough and unified solution. This solution brings about advantages such as heightened operational effectiveness, better customer interactions, improved sales procedures, and the capacity to expand as the business flourishes. ### 32. SF B2B commerce cloud review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** March 07, 2024 **What do you like best about Salesforce B2B Commerce?** I feel it is easy to use in most of the aspects and It is a self serve platform for small and medium entrepreneurs. Otherwise the bulk orders can take lot of manual steps to complete. I also appreciate the in-house integrations it can offer. I personally like the Out Of The Box features (OOTB) for dashboards/automations /look and feel. They also have currency and language localisation , I did not use it for language localisation Thank you SF team **What do you dislike about Salesforce B2B Commerce?** Supoprt and responsiveness could be improved. I understand AI is there everywhere but we still need some human touch to improve things :) **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** Bulk ordering is made easy with SF B2B. I also use templates to make look and feel fresh ### 33. Grow Sales with B2B Commerce **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** September 19, 2024 **What do you like best about Salesforce B2B Commerce?** Seamless Checkout and Quote capabilities help accelerate the sales life cycle **What do you dislike about Salesforce B2B Commerce?** User experience when configuring products is not ideal **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** Improve trial to conversion rates ### 34. A well framed commerce over best available architecture **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** March 14, 2024 **What do you like best about Salesforce B2B Commerce?** It comes with the inbuilt power of Salesforce. It is working over a managed and timely updated architecture that ensures security with ease of use, and newly available features that again provide many advantages in working over any system. This is one of the best things for any eCommerce. The system provides ease of use for any user who is familiar with Salesforce It is also easy to learn for any new individual **What do you dislike about Salesforce B2B Commerce?** The scalability and integration complexity would require high-paid expertise which any small to mid-level business may not be ready for **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** Support for the Omnichannel strategy is a win for any new and already existing merchant, the inbuild tools to automate things also eases things. ### 35. Loved it **Rating:** 4.5/5.0 stars **Reviewed by:** Akshay K. | Digital Marketing Strategist, Small-Business (50 or fewer emp.) **Reviewed Date:** March 08, 2024 **What do you like best about Salesforce B2B Commerce?** High User Satisfaction Compared to other B2B e-commerce platforms, Strong Feature Set and Ease of Use **What do you dislike about Salesforce B2B Commerce?** While G2 Salesforce Commerce for B2B is generally well-liked, there's one common dislike to consider which is affordability **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** Inconsistent Customer Experiences and Inefficient Ordering Processes ### 36. CRM Business Tool **Rating:** 4.0/5.0 stars **Reviewed by:** Yash S. | BDE, Small-Business (50 or fewer emp.) **Reviewed Date:** March 18, 2024 **What do you like best about Salesforce B2B Commerce?** It includes features specially designed for B2B Commerce likewise quote management and so. So its very essential while sending quotes. **What do you dislike about Salesforce B2B Commerce?** Cost might be challenging step for it but also some of the time primary user can get confused about the process of implementing these CRM in their business. **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** It provides an easy way to leads section such as it provides Name, Company, State, phone , etc. which solves the issue of finding leads in complex portal. ### 37. Great experience with Salesforce **Rating:** 4.5/5.0 stars **Reviewed by:** Salma R. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2023 **What do you like best about Salesforce B2B Commerce?** Salesforce was easy to use & the integration part was also smooth. Customer support was rock solid. Salesforce enhancement with few agents & product category attributes was the best. **What do you dislike about Salesforce B2B Commerce?** Only the major concern was the frequency in usage. It was difficult. **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** We weren't able to connect with customers they way we wanted, or I must say the way our conversion rate had the potential to improve. Now with the help of salesforce its easy to give that personalize & real-time treatment to all the user ### 38. Robust and Comprehensive **Rating:** 5.0/5.0 stars **Reviewed by:** Leah C. | Digital Solutions Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2024 **What do you like best about Salesforce B2B Commerce?** The most helpful thing about Salesforce Commerce B2B is that is allows businesses to grow and adapt in a competitive market. **What do you dislike about Salesforce B2B Commerce?** Sometimes the user interface is not intuitive. **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** It creates a personalized buying experience for your customers and this really helps our sales. ### 39. Salesforce Commerce a good CRM tool **Rating:** 4.0/5.0 stars **Reviewed by:** Aditya S. | Assistant Marketing Executive, Luxury Goods & Jewelry, Mid-Market (51-1000 emp.) **Reviewed Date:** December 26, 2023 **What do you like best about Salesforce B2B Commerce?** The tool is very user-friendly and easy to navigate, The detailed reporting structure helps us for better analysis and action. The data are passed realtime in the Salesforce which makes it a power-packed tool, **What do you dislike about Salesforce B2B Commerce?** Sometimes there are delays in response from the Salesforce support team. **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** The lead management system feature in the tool works efficiently. The Agents are assigned the quality lead to work on. The Opportunity to Conversion ratio has improved after the usage of the tool. ### 40. As a CSM, salesforce is great for for activation and training. **Rating:** 3.5/5.0 stars **Reviewed by:** Olympia C. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2023 **What do you like best about Salesforce B2B Commerce?** All of the information I need from sales details into the account. I love the ability to track my activated and adopted customers and how our integration populate in product details. **What do you dislike about Salesforce B2B Commerce?** I wish the onboarding dashboards for client success were more user friendly. I work very closely with sales and it's very manual for me to have to click into every account opp to update onboarding notes. salesforce should account for other business units cross functionality with sales and usagen of salesforce. **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** We can better identify who our customer base is as well as the over all spend ### 41. Executive Director **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** September 17, 2024 **What do you like best about Salesforce B2B Commerce?** Gustar la flexibilidad y la arquitectura moderna **What do you dislike about Salesforce B2B Commerce?** There is nothing to report at this time, and we are continuing to develop the product. **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** This phrase is already in English and refers to the activities related to raising funds and involving people in a cause or organization. ### 42. B2B **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** September 20, 2024 **What do you like best about Salesforce B2B Commerce?** It's helpful and scalable to support complex processes **What do you dislike about Salesforce B2B Commerce?** Problems with storefront performance!!!! **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** Make products available for storefront users ### 43. Salesforce Commerce for B2B **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** September 17, 2024 **What do you like best about Salesforce B2B Commerce?** Intuitive, ease of use, user friendly, customizable **What do you dislike about Salesforce B2B Commerce?** I like everything about it, nothing to dislike **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** ecommerce platform, shopping cart ### 44. Salesforce Commerce Cloud **Rating:** 5.0/5.0 stars **Reviewed by:** Mukesh K. | Analyst – Email Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** October 09, 2023 **What do you like best about Salesforce B2B Commerce?** It let Launch new stores fast on the trusted Salesforce platform. It Creates personalized shopping experiences with drag and drop Commerce Einstein Recommendations and Search so its easy to use and implement. Its Partner Ecosystem let Use AppExchange integrations and systems integration partners to accelerate your business. It is highly usefull and gets you easy sales cycle transitions so frequently used by B2B buyers and sellers. You can easily generate a ticket for customer support. **What do you dislike about Salesforce B2B Commerce?** Could improve on the interface, responsiveness, marketing campaigns could have more functionality. **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** it is a comprehensive and future-rich cloud-based ecommerce platform that emboldens businesses to create intelligent and thought-provoking shopping experiences for customers across all channels like mobile, web, social, store, etc. Easy launch of stores and handelling of data for both buyers and supplyers. It help me in running, managing, and tracking all the marketing campaigns like social media, email marketing at one single place and experience the growth of brand. ### 45. A best CRM tool for managing the reporting and Dashboard **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** March 09, 2024 **What do you like best about Salesforce B2B Commerce?** Salesforce commerce for B2B have a good interface, which is ease to use to for loading and exporting lage massive data. Its implementation makes the user to use the Salesforce in a better way to track the activities which are in pipeline, and it also helps to understand the better customer suport as it haves the good integration to track the activities happened for every company or account which are listed in SFDC. **What do you dislike about Salesforce B2B Commerce?** It is very costly and sometimes its frequency of use makes the massive data to unload and export. **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** It does not have the feature to track the activities happened for the every sales rep to measure their KPI's. ### 46. Salesforce commerce cloud **Rating:** 5.0/5.0 stars **Reviewed by:** Kalaivani R. | Salesforce Technical Lead/ designer, Enterprise (> 1000 emp.) **Reviewed Date:** May 23, 2024 **What do you like best about Salesforce B2B Commerce?** Salesforce native product with multilingual supporters for different store fronts **What do you dislike about Salesforce B2B Commerce?** Multiple clicks to spin up the Storefronts. **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** We use it for order entry and management process. To sell our products with resellers or dealers. ### 47. Implemented B2C solution and OMS to japanese customer selling statues global **Rating:** 5.0/5.0 stars **Reviewed by:** ホアン . | Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2024 **What do you like best about Salesforce B2B Commerce?** Easy to implement and delivery Easy to customize **What do you dislike about Salesforce B2B Commerce?** Alot of functions unused Take a lot time to catch up new functions **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** Connect to unified partner, customers to upsell and cross-sell ### 48. Gret training and support from Saleaforce **Rating:** 5.0/5.0 stars **Reviewed by:** Rafael S. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2024 **What do you like best about Salesforce B2B Commerce?** Ability to fully interact with clients. It allow you to be in touch more often. **What do you dislike about Salesforce B2B Commerce?** Nothing a the current moment. Still experiencing. **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** Ability to reach out to Brokers more often. ### 49. Amazingly customizable CMS! **Rating:** 4.5/5.0 stars **Reviewed by:** Het S. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 08, 2024 **What do you like best about Salesforce B2B Commerce?** 1) Customizations 2) Bulk booking 3) Seamless checkout 4) Customer management **What do you dislike about Salesforce B2B Commerce?** 1) Cost is high 2) Difficult to setup and implement **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** Building an online presence is really easy nowIn essence, Salesforce Commerce for B2B addresses these challenges by providing a comprehensive and integrated solution. The benefits include increased operational efficiency, improved customer experiences, enhanced sales processes, and the ability to scale in response to business growth. ### 50. Educative and great! **Rating:** 5.0/5.0 stars **Reviewed by:** Philip E. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2024 **What do you like best about Salesforce B2B Commerce?** Good for my clients solution. Fantastic for me to sell! **What do you dislike about Salesforce B2B Commerce?** The click button was much but with the expected update I expect better **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** Store front business and sales ## Salesforce B2B Commerce Discussions - [Tiered pricing in B2B Commerce subscription products](https://www.g2.com/discussions/tiered-pricing-in-b2b-commerce-subscription-products) - 1 comment, 1 upvote - [What is Salesforce Commerce for B2B used for?](https://www.g2.com/discussions/what-is-salesforce-commerce-for-b2b-used-for) - 1 comment - [What are the advantages of b2b e commerce?](https://www.g2.com/discussions/what-are-the-advantages-of-b2b-e-commerce) - 1 comment - [What is b2b e commerce with example?](https://www.g2.com/discussions/what-is-b2b-e-commerce-with-example) - 1 comment - [What is b2b in Salesforce?](https://www.g2.com/discussions/what-is-b2b-in-salesforce) - 1 comment - [View Salesforce B2B Commerce pricing details and edition comparison](https://www.g2.com/products/salesforce-b2b-commerce/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-07+06%3A33%3A52+-0500&secure%5Bsession_id%5D=ad35ef4d-af4a-4164-892d-524611bc007b&secure%5Btoken%5D=a5a2a6d0c11a23087dbf97d7de991837d08e0d07c47a36ee0d9531a5e161e033&format=llm_user) ## Salesforce B2B Commerce Integrations - [Amazon Chime](https://www.g2.com/products/amazon-chime/reviews) - [AWS Lambda](https://www.g2.com/products/aws-lambda/reviews) - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [Keka](https://www.g2.com/products/keka/reviews) - [LinkedIn Learning](https://www.g2.com/products/linkedin-linkedin-learning/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [SAP Business One](https://www.g2.com/products/sap-business-one/reviews) - [SAP Cloud ERP (SAP S/4HANA Cloud)](https://www.g2.com/products/sap-cloud-erp-sap-s-4hana-cloud/reviews) - [Slack](https://www.g2.com/products/slack/reviews) ## Salesforce B2B Commerce Features **Design** - Templates - Mobile E-Commerce - Versions - Mobile E-Commerce - Testing - Mobile E-Commerce - Multichannel - Mobile E-Commerce **Merchandising** - Product Recommendations - Product Search - Product Display - Media File Storage - Web Content Management **Administration** - Reporting - Cart Management - Shipping Information Collection - Inventory Management - Promotions Management - Tax Management - Multi-Channel Management - Catalog Management - Gift Card Management - Refund Management - Returns Management - Order Management - Invoice Management - SEO Management - Discount Management - eCommerce Management **Headless Commerce** - Decoupling - REST APIs - Data Orchestration - Customization - Extensibility **Personalization** - Branding - Mobile E-Commerce - Localization - Mobile E-Commerce - Digital Content - Mobile E-Commerce - Geofencing - Mobile E-Commerce **Analytics** - Reports & Analytics - Customer Data **Integrations** - Payment Gateway Integration - E-commerce Platform Integration - Email Integration - Social Media Integration - Shipping Services Integration **Reporting** - Reports & Analytics - Data Transfer Tools **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Analysis** - Dashboards - Mobile E-Commerce - User Behavior - Mobile E-Commerce - Sales - Mobile E-Commerce **Administration** - Integrations - Dashboard **Cart Management** - Multi Cart - Products - Templates - Embed **Agentic AI - E-Commerce Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Accounting Integration **Additional Functionality** - Inventory Control - AI Copilot - Reordering - Bulk Ordering - Multi-Currency - Customer Accounts - Multi-Location - Reporting & Statistics - Drag & Drop - Shopping Cart - Alerts/Notifications - Data Synchronization - Order Tracking - Email Marketing - Activity Dashboard - Loyalty Program - Multi-Channel Marketing - Templates - Customizable Templates - Inventory Tracking - Customizable Branding - CRM - Kitting - Customer Touchpoints - Customer Segmentation - Web/Mobile App Development - Product Catalog - Inventory Optimization - De-Coupled Front & Back Ends - Customer Database - Activity Tracking - Conversion Tracking - Search/Filter - Access Controls/Permissions - Barcode/Ticket Scanning - Product Configurator - Data Import/Export - Inventory Auditing - Quotes/Estimates - Customer History - Invoice Creation - For Small Businesses - Abandoned Cart Saver - Sales Trend Analysis **Additional Functionality** - Reporting & Statistics - Abandoned Cart Saver - Mobile Access - API - Customizable Branding - Multi-Language - Activity Dashboard - Multi-Currency - Payment Options - Access Controls/Permissions - Product Catalog - Credit Card Processing - AI Copilot - Customizable Reports - Data Import/Export - Generative AI - Email Marketing - Drag & Drop - Rewards Points - Customer Accounts - Customizable Fields - SSL Security - CRM **Merchandising/Marketing** - Storefront Design Tools - Product Visualization - Recommendations / Personalization - Promotions and Discounts - Shopping Cart Abandonment - Product Reviews - SEO **Omnichannel Features ** - Retail Management - POS Integration - Social Media Integration - Customer Service Integration - Marketing Tools - E-commerce Integration - ERP Integration **Product Catalog** - Content Management - Product Configuration - Product Search and Filtering - Intangible Products - Discount Management **Order Process** - Checkout Process - Shipping Options - Tax Display and Processing - Payment Processing - Order Management - Returns / Refunds - Inventory Management - Multi-Channel Fulfillment - Returns Management - Order Processing - Order Fulfillment - Purchase Order Management - Backorder Management - Special Order Management - Payment Options **Multi-Channel Support** - Omnichannel - Mobile - Social Commerce - Customer Service - Store Locator - 3rd-Party Store Integration - B2B - Multi-Store - Point of Sale (POS) Integration - Social Media Integration - Mobile Commerce **Platform** - APIs - Customization - Integrations to Add-on Tools - User Management - Reporting / Analytics - Security - Multi-Site Management - Admin Access Rights - Test-to-Product Migration - Internationalization - Cross Browser Support - Performance and Reliability - Mobile Access - SEO Management - Shipping Management - Campaign Management - Catalog Management - Website Management - Promotions Management - Reviews Management - eCommerce Management - Price/Margin Management - Application Management - Product Data Management - Template Management - Multi-Channel Management - Invoice Management - Workflow Management - Warehouse Management - Sales Tax Management - Customer Management - Communication Management - Data Security ## Top Salesforce B2B Commerce Alternatives - [Shopify Plus](https://www.g2.com/products/shopify-plus/reviews) - 4.4/5.0 (855 reviews) - [SAP Commerce Cloud](https://www.g2.com/products/sap-commerce-cloud/reviews) - 4.3/5.0 (296 reviews) - [BigCommerce](https://www.g2.com/products/bigcommerce/reviews) - 4.2/5.0 (572 reviews)