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Compare Salesforce Commerce for B2B and Salesforce Commerce for B2C 
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At a Glance
Market Segments
Mid-Market (35.9% of reviews)
Mid-Market (40.5% of reviews)
Entry-Level Pricing
No pricing available
Contact Us Per Year
Salesforce Commerce for B2B
Star Rating
(280)4.4 out of 5
Market Segments
Mid-Market (35.9% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Salesforce Commerce for B2BSalesforce Commerce for B2C
Star Rating
(564)4.3 out of 5
Market Segments
Mid-Market (40.5% of reviews)
Entry-Level Pricing
Contact Us Per Year
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Salesforce Commerce for B2C excels in Product Recommendations, scoring 9.2, which reviewers mention significantly enhances customer engagement and conversion rates. In contrast, Salesforce Commerce for B2B, with a score of 8.5, is noted for its solid recommendations but lacks the same level of personalization.
- Reviewers mention that the Product Search feature in Salesforce Commerce for B2C is highly effective, achieving a score of 9.3, which users say leads to improved user experience and easier navigation. Meanwhile, Salesforce Commerce for B2B, scoring 8.8, is functional but does not provide the same intuitive search capabilities.
- Users on G2 highlight the superior Reporting capabilities of Salesforce Commerce for B2B, which scored 9.4, allowing for more detailed analytics and insights. In comparison, Salesforce Commerce for B2C, with a score of 9.0, is praised for its reporting but is seen as less comprehensive.
- Reviewers mention that Salesforce Commerce for B2B shines in Payment Gateway Integration, scoring an impressive 9.5, which users say facilitates smoother transactions. Conversely, Salesforce Commerce for B2C, with a score of 8.8, is effective but lacks the extensive options available in the B2B version.
- Users report that Salesforce Commerce for B2B offers better Customization options, scoring 8.6, which allows businesses to tailor their platforms more effectively. In contrast, Salesforce Commerce for B2C, with a score of 8.4, provides decent customization but is not as flexible.
- G2 users highlight that Salesforce Commerce for B2B has a slight edge in Ease of Setup, scoring 8.1 compared to 7.8 for B2C, indicating that B2B users find it easier to get started with the platform, which is crucial for businesses looking to implement quickly.
Pricing
Entry-Level Pricing
Salesforce Commerce for B2B
No pricing availableSalesforce Commerce for B2C
B2C Commerce - Growth
Contact Us
Per Year
Create AI-powered consumer experiences with templates and composable storefronts, including multiple sites and price books.
- 5 sites
- 10 price books
- 1.2M On-demand Sandbox Credits
Free Trial
Salesforce Commerce for B2B
No trial information availableSalesforce Commerce for B2C
No trial information availableRatings
Meets Requirements
8.7
157
8.6
339
Ease of Use
8.3
229
8.2
438
Ease of Setup
8.1
153
7.8
265
Ease of Admin
8.4
62
8.1
132
Quality of Support
8.5
153
8.3
320
Has the product been a good partner in doing business?
8.9
61
8.6
130
Product Direction (% positive)
8.9
153
8.6
323
Features by Category
Design
8.1
22
8.3
28
8.3
22
8.5
28
8.1
21
8.5
27
8.4
20
8.5
28
Personalization
8.2
22
8.3
28
8.1
22
8.3
28
8.1
22
8.5
29
8.5
22
8.5
27
Analysis
8.3
22
8.4
27
8.6
22
8.7
26
8.9
22
8.3
25
Merchandising
8.5
12
9.2
22
8.8
12
9.3
22
8.2
12
9.3
22
8.2
12
8.6
22
8.2
12
8.8
22
Analytics
9.4
12
9.2
22
9.0
12
9.2
22
Administration
8.1
13
9.2
21
9.2
13
9.0
21
Administration
9.4
11
9.0
27
8.8
10
8.7
26
8.8
10
8.8
27
Integrations
9.5
10
8.8
27
9.0
10
9.0
27
9.2
10
8.6
27
Cart Management
9.0
10
8.3
28
9.2
10
8.5
27
8.7
10
8.6
26
8.7
10
8.6
27
Headless Commerce
8.2
76
8.2
98
8.2
76
8.5
101
8.1
76
8.4
98
8.2
76
8.4
103
8.3
77
8.4
101
Generative AI
8.0
66
8.1
83
8.0
65
8.0
87
Agentic AI - E-Commerce Platforms
8.3
10
8.7
19
8.3
9
8.2
19
8.0
10
8.4
19
8.5
10
8.4
19
8.3
10
8.5
19
8.5
10
8.5
19
Merchandising/Marketing
8.2
99
8.2
216
8.2
97
8.3
162
8.2
101
8.2
230
8.0
98
8.0
223
8.0
96
7.7
210
8.1
97
8.0
209
8.0
96
8.1
205
Product Catalog
8.4
96
8.4
217
8.3
94
8.2
217
8.4
97
8.2
224
8.0
88
8.2
197
Order Process
8.2
92
8.3
218
8.3
92
8.1
214
8.2
89
8.3
211
8.4
92
8.3
215
8.4
92
8.2
217
8.0
88
7.9
204
8.2
91
8.2
206
8.2
88
8.1
189
Multi-Channel Support
8.3
93
8.3
202
8.2
94
8.2
205
8.3
89
8.3
189
8.3
94
8.2
208
8.1
88
8.0
194
8.0
87
8.1
135
8.6
95
8.2
183
Platform
8.1
93
8.2
199
8.0
95
8.2
215
8.1
89
8.3
202
8.3
91
8.4
217
8.4
92
8.2
221
8.6
92
8.6
210
8.2
87
8.6
198
8.4
93
8.5
202
8.2
93
8.3
188
8.3
89
8.5
184
8.1
90
8.4
195
8.5
94
8.5
215
Reporting
8.6
31
8.6
28
8.3
31
8.5
28
Omnichannel Features
7.8
31
8.0
27
8.1
31
8.0
27
8.0
31
8.2
26
8.2
31
8.6
27
8.1
31
8.6
27
8.2
31
8.6
28
8.0
31
8.3
27
Categories
Categories
Shared Categories
Salesforce Commerce for B2B and Salesforce Commerce for B2C are categorized as E-Commerce Platforms, Mobile E-Commerce, Omnichannel Commerce, E-Merchandising, and Shopping Cart
Unique Categories
Salesforce Commerce for B2B has no unique categories
Salesforce Commerce for B2C has no unique categories
Reviews
Reviewers' Company Size
Salesforce Commerce for B2B
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Salesforce Commerce for B2C
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
12.2%
Computer Software
10.3%
Marketing and Advertising
7.2%
Consulting
4.2%
Accounting
3.8%
Other
62.4%
Retail
12.6%
Information Technology and Services
10.9%
Computer Software
8.0%
Apparel & Fashion
5.6%
Consumer Goods
4.4%
Other
58.4%
Alternatives
Discussions
Tiered pricing in B2B Commerce subscription products
1 Comment
DL
B2B marketplaces https://b2b.discount/b2bmarket are digital platforms that enable buyers and sellers from different organisations to connect and conduct...Read more
What are the advantages of b2b e commerce?
1 Comment
RK
Advantages of B2B e-commerce include increased efficiency, expanded market reach, streamlined procurement processes, reduced costs, improved customer...Read more
What is b2b in Salesforce?
1 Comment
RK
B2B in Salesforce refers to business-to-business interactions facilitated through the Salesforce platform, often involving transactions and relationships...Read more
What is a b2c platform?
1 Comment
VS
B2C business-to-consumer ecommerce, also called retail ecommerce, is a business model that involves sales between online businesses and consumers. B2C...Read more
What is b2b and b2c in Salesforce?
1 Comment
ED
B2B is digital solutions for business to business buyers and B2C is digital solutions for business to customer buyers. For more information checkout...Read more
What is Salesforce commerce?
1 Comment
ED
Salesforce Commerce helps you maximize revenue and deliver success now through capabilities including B2C Commerce, B2B Commerce, Order Management, and...Read more
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