--- title: Rootly Reviews meta_title: 'Rootly Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 146 reviews by the users' company size, role or industry to find out how Rootly works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 146 scale: '5' date_modified: '2026-09-22' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # Rootly Reviews **Vendor:** Rootly **Category:** [Incident Management Software](https://www.g2.com/categories/incident-management) **Average Rating:** 4.8/5.0 **Total Reviews:** 146 **AI Verified:** At least 10 G2 reviewers have confirmed using this product's AI features and functionality. ## About Rootly Rootly is the AI-native on-call and incident management platform that helps you resolve incidents faster, improve system resilience, and streamline on-call operations. It’s your always-on production AI agent that automates root cause analysis and identifies patterns that drive continuous improvement—trusted by thousands of companies like NVIDIA, Replit, Elastic, Canva, Clay, DoorDash, SoFi, and Superhuman. ## Rootly Pros & Cons Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews. **What users like:** - Users value the **seamless integration** of Rootly, ensuring a smooth incident management experience within familiar workflows. (10 reviews) - Users love the **automation features** of Rootly, enhancing efficiency and streamlining incident management effortlessly. (7 reviews) - Users value the **Slack integration** of Rootly for seamless incident management and real-time collaboration. (7 reviews) - Users value the **responsive customer support** from Rootly, enhancing the incident management experience and communication significantly. (6 reviews) - Users appreciate the **easy setup** of Rootly, enabling quick onboarding and efficient integration with existing tools. (5 reviews) - Users appreciate the **seamless tool integrations** of Rootly, making incident management effortlessly fit into existing workflows. (5 reviews) - Easy Integrations (4 reviews) - Team Collaboration (4 reviews) - Efficiency (3 reviews) - Intuitive (3 reviews) **What users dislike:** - Users note **integration issues** with Rootly, as it lacks robust out-of-the-box options compared to competitors. (3 reviews) - Users note the **lack of out-of-the-box integrations** , which limits functionality compared to competitors despite effective workarounds. (3 reviews) - Users find **feature issues** in Rootly's integrations and reporting tools, requiring extensive effort for optimal usage. (2 reviews) - Users experience **notification overload** in Slack during incidents, leading to frustration and distraction from critical tasks. (2 reviews) - Users feel that the **overwhelming options** in Rootly can lead to confusion and notification overload during incidents. (2 reviews) - Users find Rootly's setup and navigation to be **overwhelmingly complex** , especially for smaller teams without DevOps support. (1 reviews) - Users find the **complex setup** of Rootly daunting, especially for smaller teams lacking dedicated DevOps support. (1 reviews) - Custom Fields Management (1 reviews) - Distracting Design (1 reviews) - Users note a **lack of tutorials** for advanced workflows, leading to trial-and-error in customizations. (1 reviews) ## Rootly Reviews ### 1. Unified End-to-End Incident Response with Exceptionally Responsive Support **Rating:** 5.0/5.0 stars **Reviewed by:** christopher d. | Observability Staff Engineer, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 27, 2026 **What do you like best about Rootly?** Rootly’s On-call and Incident Response platform helped us consolidate several disparate platforms into one unified solution. Previously, we had to stitch an incident’s lifecycle across separate tools—one for alerting and paging, another for coordinating the response, and others for status updates and retrospectives. Now we can run that entire path end to end in a single, modern system. Beyond the product itself, Rootly’s support has been exceptionally responsive. When we need help, we get quick, knowledgeable answers, which made rolling out features like Advanced Alert Routing feel much lower-risk. **What do you dislike about Rootly?** The main area with room to grow is the documentation. At times it has lagged behind the product, and I’ve had to confirm a detail directly in the API instead of finding it clearly written down. That said, it’s improving every day and the gaps are closing quickly, so it feels more like a fast-moving product than a genuine pain point. **What problems is Rootly solving and how is that benefiting you?** Rootly solves the fragmentation that used to define our incident response. Alerting, on-call paging, and incident management previously lived in separate tools, which led to lossy handoffs and multiple integrations to maintain. With Rootly, it all comes together in one platform: an alert fires, our rules route it to the right on-call responder, and it moves straight into incident response with the context intact. The result is faster response and far less tool-wrangling when it matters most. The AI companion keeps improving, and speeds our ability to quickly and effectively respond to incidents with each iteration. ### 2. Rootly’s Polished, Slack-Native Incident Management with Intuitive UI and Great Support **Rating:** 4.5/5.0 stars **Reviewed by:** Andreas G. | VP of Engineering, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 21, 2026 **What do you like best about Rootly?** Rootly stands out compared to other incident management vendors we evaluated thanks to how complete and polished the feature set is out of the box incident workflows, status pages, postmortems, and Slack-native incident channels all feel like they were designed together rather than bolted on. The UI is intuitive enough that engineers adopt it without much training, which isn't always true of similar tools. Support has also been a highlight responsive, knowledgeable, and quick to help troubleshoot configuration issues or answer questions about best practices, rather than just pointing us to documentation. Finally, the official Terraform provider makes it easy to manage our incident workflows, services, and configurations as code, which fits naturally into our existing infrastructure-as-code practices and makes changes auditable and repeatable across environments. **What do you dislike about Rootly?** Nothing in particular comes to mind, it's been a solid experience overall. **What problems is Rootly solving and how is that benefiting you?** Rootly helps us keep on-call shifts organized across every team, giving us a clear, centralized view of who's on call and when, rather than having that scattered across spreadsheets or tribal knowledge. On top of that, setting up escalation policies has been straightforward and reliable when an incident hits, the right people get paged automatically without gaps or manual intervention. Together, this has reduced the time and coordination overhead it takes to respond to incidents, and given us confidence that on-call coverage won't fall through the cracks. ### 3. Reliable, fast, and makes postmortems painless **Rating:** 5.0/5.0 stars **Reviewed by:** Nikos N. | Staff Platform Engineer, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 21, 2026 **What do you like best about Rootly?** The Slack-native workflow is the standout feature. Declaring an incident, paging the right people, and tracking the timeline all happen inside the channel we’re already working in, so there’s no context switching during a live incident. Before Rootly, our incident response was scattered across ad-hoc Slack threads, manual paging, and someone frantically trying to reconstruct a timeline after the fact for the postmortem. That led to lost context, slower coordination, and inconsistent follow-through on action items. Rootly addresses this by giving us a single, structured workflow for the entire incident lifecycle: it reduces the time it takes to get the right people engaged, maintains a reliable running record of what happened as it happens, and removes much of the manual burden of writing postmortems from scratch. **What do you dislike about Rootly?** The initial setup of workflows and integrations (on-call tooling, alerting, status pages) takes some upfront investment to get configured exactly the way our team wanted to Infrastructure as Code, and the sheer number of customization options can be a bit overwhelming at first. **What problems is Rootly solving and how is that benefiting you?** Rootly is solving the coordination chaos that used to slow down our incident response — instead of scrambling across ad-hoc Slack threads and manual paging, we now have one structured workflow that gets the right responders engaged immediately and keeps a live, reliable record of the incident as it unfolds. That's benefiting us in a very concrete way: less time lost in the first critical minutes of an incident, a timeline we can actually trust when we sit down to write the postmortem, and action items that get tracked and closed out rather than forgotten once things calm down. Performance-wise, the platform itself is fast and reliable — channel creation, paging, and status updates all fire instantly even during high-pressure incidents, which matters a lot when every second counts. On the pricing side, the ROI has been easy to justify: the time saved on manual coordination and postmortem writing alone offsets the cost, and the reduction in engineering hours spent untangling incident chaos more than pays for itself over a quarter. ### 4. Rootly: Streamlining Incident Response and On-Call Management **Rating:** 5.0/5.0 stars **Reviewed by:** Sumanth P. | Incident Management Lead, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 18, 2026 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Rootly?** The best thing about Rootly is that it gives teams one place to manage the full incident lifecycle — on-call, incident response, retrospectives, and status pages — instead of juggling separate tools. Why that’s valuable: - It reduces context switching for responders. - It creates a single source of truth for incident data. - It uses automation and AI for things like investigations, summaries, timelines, and surfacing relevant docs. - It integrates with tools teams already use, like Slack, Jira, Datadog, Microsoft Teams, and Zoom. So, in short: Rootly’s biggest strength is making incident response faster, more coordinated, and less manual. **What do you dislike about Rootly?** Rootly is useful overall, but some workflows still feel transitional — for example, COE/postmortem work may still need to continue through Jira until the fuller Rootly process is rolled out. **What problems is Rootly solving and how is that benefiting you?** Rootly helps solve fragmented incident response by bringing paging, escalation, incident coordination, and lifecycle tracking into one platform. For me, the benefit is faster incident handling with clearer ownership, easier Slack-based actions, and less manual coordination during incidents. ### 5. The Best Incident Management tool for everyone! **Rating:** 5.0/5.0 stars **Reviewed by:** Karl K. | Senior Problem Engineer, Gambling & Casinos, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Organic:** Organic review. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** January 18, 2023 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Rootly?** Rootly stays as my favourite Slack integration. It's easy to navigate and customization is limitless. I really like how easy it is to setup Rootly integration since a lot of settings have been moved behind feature flags (on/off toggles). We are actively using Rootly On Call features and it's been integrated across our entire organization as the primary on-call system without any issues. Along with that is a very modern looking mobile app, which is very easy to use for Engineers as well as Incident Management Teams. Rootly Support system has remained as something I'd like to highlight. Their response times are fast and customer satisfaction is a priority. I've only had pleasant experience with Rootly. **What do you dislike about Rootly?** Since my last review Rootly has gone through major improvements. I'm very pleased with how easy it is to navigate the workflow and various settings/automations etc. The big challenge for all Incident Management products and Rootly is to integrate more AI features and functionalities into their product. We've already seen multiple of these features come out and are eagerly waiting to try out more! **What problems is Rootly solving and how is that benefiting you?** Rootly reduces most of the manual work needed to lay down the foundation for a new incident through automation and workflows. New incident along with a specific slack channel can be created in seconds by anyone. Same goes for tracking and creating action items or managing postmortem timeline if needed. Our way of using Rootly is also promoting transparency within the company, so that anyone and everyone can join the incident channel if they want to contribute or want to be up to date with the latest developments. Rootly sends out notifications in relevant channels and this often reduces the time to gather correct team of specialists and to resolve the incident itself. **Official Response from Adam Frank:** > Karl, thank you for writing this, and for coming back to update it after your first review. We continue to invest in AI so we'll keep you updated with new functionality as we release it. It's always great to hear your feedback. ### 6. Rootly: Reliable, Intuitive Incident Management with Excellent Reporting and Support **Rating:** 5.0/5.0 stars **Reviewed by:** Steven K. | Global Incident Manager, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** July 22, 2026 **What do you like best about Rootly?** What I like best about Rootly is that it has become the central platform for our entire incident management process. We rely on it for incident ticketing, on-call management, and incident coordination, making it our single source of truth during critical events. The platform is intuitive, highly reliable, and has consistently delivered excellent uptime, which is essential for a business-critical application. Another standout feature is its reporting capabilities. I use Rootly's reports every month to provide incident metrics and insights to management, helping us track operational performance and identify trends. The Rootly support team has also been exceptional. On the rare occasions we've encountered issues, they've been highly responsive, proactive, and collaborative in resolving them quickly. Their commitment to customer success gives us confidence that we're well supported. Overall, Rootly has become an indispensable part of our operations, and I would highly recommend it to any organization looking for a reliable, full-featured incident management platform. **What do you dislike about Rootly?** At this point, I don't have any significant dislikes about Rootly. It has been a reliable platform that consistently meets our incident management needs. If I had to suggest an area for improvement, it would be continuing to enhance reporting and dashboard customization to provide even greater flexibility for different teams and management audiences. However, this is more of a nice-to-have than a limitation, and it has not impacted our overall experience with the platform. **What problems is Rootly solving and how is that benefiting you?** Rootly has streamlined and standardized our entire incident management process by providing a single platform for incident ticketing, on-call management, and incident coordination. Instead of relying on multiple tools, our teams can manage the complete incident lifecycle in one place via the integration of Slack, which improves collaboration and helps us respond to incidents more efficiently. The platform has also made it easier to track and report on incidents. I regularly use Rootly's reporting features to generate monthly management reports, giving leadership visibility into incident trends and operational performance. Combined with its high reliability and responsive support team, Rootly has become a critical part of our operations, helping us minimize downtime, improve response times, and maintain a consistent incident management process. **Official Response from Adam Frank:** > Steven, thank you for the review, and specifically for framing the reporting side. More flexibility for different audiences is the right ask and it is where the metrics work is headed. ### 7. Powerful Incident Management with Best-in-Class AI and Flexible Workflows **Rating:** 5.0/5.0 stars **Reviewed by:** Tejash C. | Site reliability Engineer, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google One Tap using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** July 22, 2026 **What do you like best about Rootly?** Rootly is a powerful incident management tool with excellent AI integration. It gives us the flexibility to build custom workflows, forms, and fields, while still providing a well-curated set of out-of-the-box features that are easy to get started with. On the AI side, Rootly’s AI stands out as one of the best incident management options currently available on the market. The UI/UX is clean, simple, and easy to adapt to. Rootly is also a reliable platform, and we haven’t experienced any performance issues. I’d also like to highlight that the support and onboarding have been smooth and prompt. Overall, we’ve achieved better ROI compared to other tools in the market. **What do you dislike about Rootly?** Overall, I have no complaints about Rootly as a product. **What problems is Rootly solving and how is that benefiting you?** Rootly has been our alerting and incident lifecycle management tool. From alerting through postmortem creation, we rely on Rootly, and it has made incident management much easier and more straightforward for our team. **Official Response from Adam Frank:** > Tejash, thank you for writing this. Calling our AI the best in the category is a high bar and we would rather keep earning it than sit on it. Good to hear the balance landed. ### 8. Our incident management backbone, now with on-call built in **Rating:** 5.0/5.0 stars **Reviewed by:** Teodora B. | Major Incident Manager, Computer Software, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** July 22, 2026 **What do you like best about Rootly?** I've been using Rootly for the full 2 years and 2 months I've been at this company, and the company itself has had it in place for over 2 years- it's deeply embedded in how we run incident management. Slack-first triage and declaration, severity- and type-driven workflow automation, and stakeholder notifications that fire automatically instead of relying on someone remembering to loop people in. Once you've built out your workflows and native fields correctly, incidents route themselves. About six months ago we migrated our on-call/paging module from Opsgenie to Rootly, and it's been a great consolidation, having incident management and on-call scheduling/paging in the same platform removes a whole category of "which tool do I check" friction that existed when the two were split across vendors. Escalations tie directly into the incidents we're already tracking, without stitching together two separate systems. Support has consistently been fast and genuinely helpful, both throughout our regular usage and again during the on-call migration. What really stands out, though, is how open the Rootly team is to design change requests when we've flagged something that made sense for our workflow, they've actually acted on it, and quickly. That responsiveness makes the whole experience feel seamless rather than like we're stuck waiting on a roadmap. **What do you dislike about Rootly?** Honestly, there's not much to complain about — most of what we've run into has been more of a ramp-up curve than an actual downside. The workflow engine (Liquid templating, condition logic) takes some time to fully get comfortable with, and it's worth understanding the "any of" vs "all of" condition logic well before scaling up automation, since getting it backwards can cause workflows to fire more than intended. **What problems is Rootly solving and how is that benefiting you?** Rootly gives us one place for incident lifecycle management — declaration, severity-driven routing, communication, and now on-call/paging — instead of stitching together separate tools. The Opsgenie-to-Rootly on-call migration in particular removed a seam between "who gets paged" and "how the incident gets managed," which used to be two disconnected systems. **Official Response from Adam Frank:** > Teodora, thank you for writing this in such detail. The Opsgenie consolidation account is useful to other teams weighing the same move. Your point on "any of" versus "all of" is the single most common workflow mistake we see, and it is a docs failure on our side rather than a user error. We are adding worked examples for condition logic. Thanks for pointing it out. ### 9. Painless, Streamlined, friendly and Smart. The Rootly experience is awesome **Rating:** 5.0/5.0 stars **Reviewed by:** Guillermo S. | International Project Manager, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** May 08, 2026 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Rootly?** I really like the way Rootly has implemented AI into the workflow because it's very intuitive. Rootly is super easy to use, and even before the new AI implementations, which are awesome, it was easy to jump in. The whole UX/UI experience is very easy to follow, and you intuitively know what to do and how to do it. It’s also very easy to find answers on your own through a few clicks. The way they built it is very elegant and smart, which makes it friendly. Rootly makes it extremely simple to configure, adapt, test, run, and continue without hassle. Integration with Slack makes the whole incident lifecycle streamlined, reducing cognitive overload from not needing to switch contexts. The support we've had since day one is great, with a solutions engineer and customer success managers guiding us and even their CEO hoping on and being involved, making the initial setup a breeze [special shout out to Alexa, Amy, Purvai and JJ here]. It's very easy to integrate Rootly with our existing ecosystem and tools like Slack, Jira, Coda[ Super Docs]. The ability to make it fit into our ecosystem effortlessly is really cool. Overall, it's just an awesome product to have. **What do you dislike about Rootly?** Nothing in particular, everything has just being great **What problems is Rootly solving and how is that benefiting you?** Rootly streamlined our incident management, reducing cognitive overload by integrating into Slack and covering the whole incident lifecycle without context switching. **Official Response from Adam Frank:** > Guillermo, thank you for the review. Passing this to Alex, Amy, and Purvai directly, and JJ will see it too. Knowing what to do without reading documentation is the bar we aim at, so it is good to hear it landed. ### 10. Auto-Generated Postmortems and Smooth On-Call Handoffs **Rating:** 4.0/5.0 stars **Reviewed by:** Johann N. | VP of Engineering, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** July 23, 2026 **What do you like best about Rootly?** The retro/postmortem doc auto-generation is what I lean on the most, it pulls the incident timeline and key Slack context automatically, so nobody's stuck reconstructing what happened from memory the next day. On-call rotations and paging are simple to set up and. handoffs actually stick, we stopped dropping shifts the way we did with our old spreadsheet schedule **What do you dislike about Rootly?** Having to manually add and remove people from schedule rotations is a pain. I’ve also had issues with some Slack/Rootly commands before, but the team addressed them quickly. **What problems is Rootly solving and how is that benefiting you?** Rootly cuts down time to resolution by keeping paging, rotations, and incident response in one place, rather than having to chase people down manually. It also encourages a repeatable process instead of ad hoc firefighting, and the auto-generated retro docs build in accountability—there’s always a clear record of what happened and who owned what. **Official Response from Adam Frank:** > Johann, thank you for writing this. Manual add and remove on rotation membership is fair and should be automated. Glad the retrospective generation is carrying its weight. ### 11. Flexible, Scalable Incident Workflows with Phenomenal Support **Rating:** 5.0/5.0 stars **Reviewed by:** Alex M. | Chief Executive Officer, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** June 19, 2026 **What do you like best about Rootly?** Rootly is extremely flexible when it comes to designing incident response workflows. For a startup like ours, it’s critical to have a single tool that can grow with us and adapt as our operations scale, instead of forcing us to rethink our process or switch systems as our needs evolve. The user interface is clean, modern, and easy to use, and the support experience has been phenomenal from the very beginning. Most importantly, Rootly treats me the same way they would a Fortune 500. As a startup, we often struggle when purchasing software because customer success and support can feel tied to how much money you spend. That hasn’t been the case with Rootly, and it’s been clear since Day 1. **What do you dislike about Rootly?** The workflows feature, while very powerful, is a little confusing to set up at first with different folders. I encountered some challenges the first time I set up workflows where duplicate folders would be created and it wasn't clear why. Once configured, however, the workflows and integrations were extremely powerful. **What problems is Rootly solving and how is that benefiting you?** Integrations with existing tools and speed to resolution. For a startup company like ours, two main problems are solved by Rootly. 1 - we can more quickly communicate out meaningful status updates to our end consumers. 2- we can resolve incidents much faster with less human intervention needed. **Official Response from Adam Frank:** > Alex, thank you for the review. On the Fortune 500 comparison, that is deliberate. Tiering support by contract size is a practice we decided not to adopt. We appreciate you business and it's a pleasure working with you. ### 12. Rootly’s Alert Integrations & Monitoring Capabilities Are Incredibly Useful **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 18, 2026 **What do you like best about Rootly?** The Rootly alerts integrations with different providers is really useful. The UI Interface is very seemless, easy to use and easy to debug any issues. Performance is good as well, don't see much latencies in getting the alerts when the monitors fire. Not sure about the pricing though, since that is managed by the Platform team. **What do you dislike about Rootly?** The alert default sound is very painfully loud and noisy. The visibility to some of the AI tools could be better though so that they are more useful to the team. **What problems is Rootly solving and how is that benefiting you?** We monitor our services, APIs, and resources in real time. When issues arise, we create incidents and bring the team together to triage, debug, and isolate the root cause. We also track the status and health of our dashboards alongside public and internal APIs. Finally, we manage the on-call schedule and set up automation for scheduling and alerting ### 13. Effortless Incident Management with Rootly **Rating:** 5.0/5.0 stars **Reviewed by:** Anastasia K. | Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** July 30, 2026 **What do you like best about Rootly?** I like Rootly for its organized incident management and internal alerting, making the process simple and smooth. I appreciate having two different status pages for our American and Australian customers. The software feels modern, with a very simple UI and straightforward setup that just works without any issues. I value the ability to add almost any alert source and the use of the generic webhook, which we use a lot. Rootly's MCP feature is great as it helps us analyze the data effectively. Additionally, the initial setup was pretty straightforward; we were live within two weeks. **What do you dislike about Rootly?** There's not much really. Rootly covers everything that we need. So that's why it's hard for me to tell what should be improved. We had some small challenges with the UI, but I know that it's just a matter of time because Rootly is already addressing them. **What problems is Rootly solving and how is that benefiting you?** Rootly is part of Pepper's incident management and on-call process. It makes managing multiple status pages simple and smooth. The alert setup allows adding nearly any alert source, making it valuable for our team. **Official Response from Adam Frank:** > Anastasia, thank you so much for writing this. Two weeks to live is great to hear, and running separate status pages for American and Australian customers is a fantastic idea. Glad to hear it's holding up. We appreciate your feedback so please keep it coming. You're directly helping make the product better. ### 14. All-in-One Incident Response Platform with Powerful Integrations and Automation **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Security and Investigations | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** July 29, 2026 **What do you like best about Rootly?** I like how it encompasses all the parts needed for incident response and the incident management lifecycle in a single system; on-call, tracks timelines, role assignment, houses incident metrics and root cause data, you can visualize data with dashboards, incident reports can be built and stored in Rootly. It has rich integrations that allow us to plug it into our incident response workflow, on-call experience, and the different tools and vendors we use. We use it to integrate with Datadog, Slack, Zendesk, Zoom, and our homegrown tools. It has a workflow engine that allows us to build custom automations and reduce manual work during an incident when time and focus is crucial. It has the APIs, MCP, and UI we need to get our work done effectively. It performs and is reliable to our expectations. It is priced very well when looking at competing vendors. The account team is super helpful and available when we need them. They're very helpful with onboarding new features and functionality when asked and they're always offering to help. They have good AI functionality that allows for things like summarizing an incident to catch someone up that has joined an incident. **What do you dislike about Rootly?** The dashboard building isn't intuitive and requires time investment to understand and build dashboards. I haven't found a way to build in enforcement to make sure incident hygiene meets our needs and requires follow up at times. I'd like to see more automation built there so I don't need to build custom solutions. **What problems is Rootly solving and how is that benefiting you?** We didn't have a formal incident process or toolset prior to Rootly. Rootly gave us the tooling and guidance we needed to mature our incident management and incident response processes. We now have a formal incident response process and the tooling we need to deliver on that process. **Official Response from Adam Frank:** > Thank you for writing this, and for being precise about both gaps rather than leaving them general. We appreciate your thoughtful feedback. Reminders and nudges exist today and can be scoped per workflow, which covers prompting but not enforcement. Good to hear the tooling and the guidance both carried though. ### 15. Effortless Incident Management and Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** Alan L. | SRE Lead, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** July 24, 2026 **What do you like best about Rootly?** I find Rootly simple to use and fully featured, which allows us to go from 0 to 1 quickly. It gives us the ability to control workflows, alerts, and alert sources through both the GUI and Infrastructure-as-Code, which fits well with our organization's focus. The customer support is top-notch. The documentation is available and handy, and there are a bunch of tools like the MCP that AI agents can utilize. I also appreciate Rootly's large ecosystem of integrations, which includes Slack, Zoom, Webhooks, and more. The initial setup was very easy, and although there's some learning and evaluation involved, the onboarding process overall was quite simple. Rootly addresses our needs for on-call workflows, incident management tasks, and metrics efficiently. **What do you dislike about Rootly?** I find that sometimes our organization requires custom workflows, and the documentation isn't detailed enough to support creating these. This is only limited to a few outlier cases that the support team was able to remedy/assist with. **What problems is Rootly solving and how is that benefiting you?** I find Rootly handles on-call workflows and routine incident management well. It's simple to use and fully featured, allowing us to quickly manage alerts and workflows. The large ecosystem of integrations is a big plus, along with top-notch customer support. **Official Response from Adam Frank:** > Alan, thank you for writing this. The documentation gap on outlier custom workflows is something I'll look to address personally. We are adding worked examples rather than more reference pages, since reference was never the problem. Good to hear the MCP server is useful. It was built for the agent-driven setup you are describing. ### 16. Comprehensive, Customizable Incident Management with Responsive Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** July 22, 2026 **What do you like best about Rootly?** Rootly offers comprehensive incident management capabilities across the entire incident lifecycle, along with strong AI-powered features. It provides a wide range of out-of-the-box integrations with status pages, AI platforms such as OpenAI and Claude, and various monitoring tools, making it easy to integrate into an existing ecosystem. One of Rootly's biggest strengths is its highly customizable workflows, which provide the flexibility to automate and tailor processes to meet specific organizational needs. Another aspect I really appreciate is their responsiveness. The team communicates effectively, promptly acknowledges feature requests, and actively works on implementing valuable improvements. That level of customer engagement and commitment to continuous enhancement is something that truly stands out. **What do you dislike about Rootly?** I don't have anything right now that I dislike in rootly. Going really good so far. **What problems is Rootly solving and how is that benefiting you?** Rootly enables us to manage the entire incident management lifecycle end-to-end, with seamless integrations to Slack and Atlassian Statuspage. We rely extensively on Rootly's customizable workflows to streamline and automate our incident management processes. Going forward, we're also looking to leverage its AI capabilities, particularly for postmortem generation and analysis, to further improve our incident response and learning process. **Official Response from Adam Frank:** > Thank you for the review. The retrospective generation you are planning to adopt, it drafts from the incident timeline and context for you rather than asking you to summarize after the fact, which is where most of the time saving shows up. Reach out if you have any questions. We'd be happy to hear your feedback. ### 17. Seamless, Smart, and Stress-Free Incident Response **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Source: Organic Review from Pop Up:** Invitation from G2. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** September 12, 2025 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Rootly?** What I like best about Root.ly is how seamless it makes the incident management process. It brings structure and automation to what can otherwise be a chaotic and stressful situation, and the intuitive workflows help keep everyone aligned. I also really appreciate how well it integrates with the tools we already use, which makes adoption painless and ensures it fits naturally into our existing processes. Overall, it creates a sense of confidence that incidents will be handled consistently and efficiently, without adding unnecessary overhead. **What do you dislike about Rootly?** There are so many options that it can feel overwhelming at first, but the flexibility is worth it. **What problems is Rootly solving and how is that benefiting you?** Root.ly is solving the challenge of coordinating incident response quickly and consistently. Before, incidents could feel scattered across different tools and teams, but Root.ly centralizes everything into one streamlined workflow. It reduces confusion, automates repetitive tasks, and ensures everyone is aligned from start to finish. The benefit is faster resolution times, less stress during high-pressure situations, and clear documentation afterward that helps us learn and improve for the future. **Official Response from Adam Frank:** > Thank you for writing this. "Overwhelming at first, worth it later" is honest. The platform carries a lot of depth but also a lot of simplicity and your feedback helps improve it every day so thank you again. We appreciate working with you. ### 18. Slack-Native incident and oncall management for relaible operations **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** July 22, 2026 **What do you like best about Rootly?** We use Rootly for on-call and incident management. What we like most is that it's completely Slack-native, making it easy for teams to declare, coordinate, and resolve incidents without leaving Slack. It provides a clear, structured incident workflow from declaration through resolution, and its on-call scheduling and alerting capabilities have been especially valuable for our operations. **What do you dislike about Rootly?** The workflow customization options feel somewhat limited, particularly for more complex use cases. Third-party integrations could also be broader, more flexible, and easier to adapt to different setups. Although Rootly has introduced AI features, they still seem fairly basic; with more power and maturity, they could do a better job supporting incident management and automation. **What problems is Rootly solving and how is that benefiting you?** Rootly has standardized our incident management process by providing a single, Slack-native workflow for incident declaration, on-call paging, collaboration, stakeholder communication, status page updates, and post-incident follow-up. It has reduced manual coordination, improved response times, and provided a more consistent and transparent incident response process across teams. **Official Response from Adam Frank:** > Thank you for the review, and for being specific about all three. It is worth knowing which cases specifically regarding workflow customization, since "limited" and "limited for what we need" are different problems. On AI, we're continuing to invest every day and pushing the limits. There's a lot more capability and power that's recently come and and will be coming out over the coming weeks. ### 19. Rootly’s Customizable Alerting and Above-and-Beyond Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 18, 2026 **What do you like best about Rootly?** Rootly is allowing us to customize how our teams surface alerts that are important to us and our customers. It allows us to be more proactive and allows us to create beneficial alerting to our teams. Their internal Customer Support Team has also gone above and beyond on multiple occasions to help us navigate and customize to our needs. **What do you dislike about Rootly?** Rootly is highly customizable, which means you have to invest time in order to build out/configure some things. They have made great updates to help with this via their AI tools and templating options, which have both been game-changers for us. **What problems is Rootly solving and how is that benefiting you?** Rootly is allowing us to customize how our teams surface alerts that are important to us and our customers. It allows us to be more proactive and allows us to create beneficial alerting to our teams. ### 20. Rootly Brings Clear, Structured Incident Management with Reliable On-Call Alerting **Rating:** 5.0/5.0 stars **Reviewed by:** Vaclav H. | Frontend Lead, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** July 16, 2026 **What do you like best about Rootly?** We use Rootly for incident management, and it gives us a clear, structured process for handling incidents from declaration through resolution. What we like most is the on-call and alerting setup: we can define who gets paged when something breaks, with phone and push notifications that wake the right person up at night if needed. The escalation policies also let us control who gets called and in what order, so the on-call person is contacted first instead of alerting everyone at once. **What do you dislike about Rootly?** The workflows feature is powerful, but it takes some time to get comfortable with. Setting up custom workflows comes with several dependencies, and the documentation didn’t always address our specific use case, so we had to iterate a few times before we got everything configured the way we wanted. **What problems is Rootly solving and how is that benefiting you?** Rootly solves the problem of coordinating incident response and on-call alerting. Previously, we didn’t have a consistent way to ensure the right person was notified when something broke, especially outside of working hours. Now alerts go straight to the phone of whoever is on-call, with clear escalation rules that define who gets contacted next if the first person doesn’t respond. As a result, incidents are picked up faster and ownership is clear, rather than relying on someone happening to notice an issue or having to manually call around. **Official Response from Adam Frank:** > Vaclav, thank you for the review. Iterating several times because the documentation did not cover your case is on us, and the fix is worked examples for the dependency chains rather than more reference material. Good to hear the escalation ordering does what it should. Paging the right person first instead of everyone at once is the entire point of it. ### 21. Essential Tool for Incident Management and On-Call Efficiency **Rating:** 4.5/5.0 stars **Reviewed by:** Martial S. | Administrateur système & DevOps, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 03, 2026 **What do you like best about Rootly?** I love how easily Rootly can be personalized and configured to match very specific requirements and team habits. I especially appreciate the automatic postmortem generation based on the incident channel content, which saves us a lot of time and effort. I also enjoy that you can seamlessly integrate your own LLM prompt into Rootly workflows, giving a lot of flexibility to tailor AI assistance to your organization's needs. **What do you dislike about Rootly?** While it's not its main job, having the possibility to retrieve context and insight by performing some RCA using MCP access to the organization's observability data to help identify the root cause could be a plus. **What problems is Rootly solving and how is that benefiting you?** Rootly improves our incident management by organizing and centralizing information, streamlining communication, and automating postmortems, saving us time. It's flexible in managing on-call rotations, routing alerts precisely and coordinating teams across regions. **Official Response from Adam Frank:** > Martial, thank you for writing this, and for the specificity on the custom LLM prompt piece. It gets almost no attention in reviews and it is one of the more useful things in the workflow engine, so it is good to see it named. We appreciate you and your feedback so keep it coming. ### 22. Incredibly Helpful, Receptive Support and Engineering Teams **Rating:** 5.0/5.0 stars **Reviewed by:** Lindsay H. | Operations Associate, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** July 23, 2026 **What do you like best about Rootly?** Their customer support and engineering teams have been incredibly helpful and receptive to any feedback we’ve shared. They’ve made sure we can use the platform to the best of our ability, and they’re always eager to help as we roll out new features. **What do you dislike about Rootly?** The startup was very challenging, and we ended up having to explain our process multiple times to different team members. Although our on-call system is a bit nuanced, some promises were made by team members that weren’t entirely doable, which ultimately led to a very delayed go-live date. **What problems is Rootly solving and how is that benefiting you?** Our on call system and managing alerts for power outages **Official Response from Adam Frank:** > Lindsay, thank you for writing this. Nuanced on-call setups are exactly the ones that need one owner from first call to go-live, and we have changed how handoffs work on complex on-call migrations. Don't hesitate to reach out, we always want to hear from you. ### 23. Rootly- best tool to bring teams together **Rating:** 4.5/5.0 stars **Reviewed by:** Aditya T. | Enterprise Manager, Customer Success (JAPAC), Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 21, 2026 **What do you like best about Rootly?** I like the flexibility to build custom workflows, forms, and fields, and I also appreciate the AI features. It is totally worth the value **What do you dislike about Rootly?** Configuration can get complex, and more advanced setups tend to introduce dependencies that make everything harder to manage. **What problems is Rootly solving and how is that benefiting you?** The core issue is fragmentation. Before Rootly, our incident response was spread across separate tools for declaring incidents, paging, communication, and tracking, and it took a lot of manual “glue” work to keep everything connected and moving. ### 24. Streamlined Incident Management with Quick Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Brooke T. | Mid-Market (51-1000 emp.) **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 27, 2026 **What do you like best about Rootly?** I use Rootly to automate war room creation, which really helps streamline processes. I like how it creates dedicated Slack or Microsoft Teams channels to keep incident-related communication organized in one place. One aspect I like most is the fast responder mobilization, which greatly improves efficiency. The setup was quick, simplifying the onboarding process. **What do you dislike about Rootly?** I think the AI recognition in Rootly could be more precise. Continuing to improve AI suggestions so that recommended actions are highly relevant to the specific service would be beneficial. **What problems is Rootly solving and how is that benefiting you?** I use Rootly to automate war room creation, creating dedicated Slack or Microsoft Teams channels for incidents. It keeps our communication organized and helps with fast responder mobilization. ### 25. Streamlining Incident Management and Improving Response **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 18, 2026 **What do you like best about Rootly?** I love how intuitive Rootly is while still being powerful enough to handle complex incidents. The Slack integration, automation, and incident workflow make it much easier to coordinate during high-pressure situations and keep everyone aligned. **What do you dislike about Rootly?** Some of the more advanced configuration and customization options can take a little time to discover and understand. It would be great to have even more flexibility around workflows and reporting, with a simpler experience for setting them up. **What problems is Rootly solving and how is that benefiting you?** Rootly helps us streamline incident management by centralizing incident creation, coordination, communication, and postmortem workflows. It reduces manual effort, improves visibility during incidents, and gives teams a consistent process to follow, which helps us respond faster and learn from incidents more effectively. ### 26. Full-Featured Incident Management Without the Bloat **Rating:** 5.0/5.0 stars **Reviewed by:** Helen W. | Devops Engineer, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** July 29, 2026 **What do you like best about Rootly?** Rootly is the perfect balance of full featured incident management platform, without all the bloat and complications. Easy to set up, integrates with all the tools our team already uses, great UI, excellent support staff. **What do you dislike about Rootly?** Custom workflows allow for full integration, even with smaller, less popular ticketing systems and other tools. Not a bad thing about it. **What problems is Rootly solving and how is that benefiting you?** Rootly makes tackling alert fatigue easy for the whole team with alert grouping. Quick and easy user adoption with it's native slack integration for all incident management features. **Official Response from Adam Frank:** > Helen, thank you for writing this. "Without the bloat" is the harder half of the design, since adding features is easy and knowing which ones to leave out is not. Useful point about custom workflows reaching the smaller, less popular ticketing systems. I'll make sure that makes it back to the team. We appreciate your feedback. Keep it coming. You're a pleasure to work with. ### 27. Feature-Rich Integrations, User-Friendly UX, and Exceptional Support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** July 31, 2026 **What do you like best about Rootly?** There are lots of integrations available, which can help automate incident management workflows and make it easier to report and manage incidents directly within the collaboration tools I use most, like Slack or Teams. The UX is user friendly, AI has helped with root cause analysis and retrospectives and summaries. Support during roll-out and ongoing support from our Customer Success Manager has been exceptional. **What do you dislike about Rootly?** It's feature-rich, so it can be overwhelming at times to learn all the different tools and configurations available. **What problems is Rootly solving and how is that benefiting you?** Standardizing our incident response process and improving our awareness of incidents has made our overall approach stronger. In turn, this has helped us track metrics like MTTD and MTTR, so we can actively work to reduce them over time. **Official Response from Adam Frank:** > Thank you for writing this review. The Teams experience gets less feedback than it should, so if anything there feels thinner than the Slack equivalent we want to hear it. MTTD and MTTR moving is an outcome that matters, and standardizing the process first is the right order to get there. Glad to hear you're enjoying the platform. Keep the feedback coming. ### 28. Essential Slack-Native Incident Management for High-Stakes Operations **Rating:** 4.5/5.0 stars **Reviewed by:** Afzal M. | Operations Manager Crypto, Financial Services, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** March 11, 2026 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Rootly?** As an Operations Manager overseeing high-stakes digital asset infrastructure, minimizing downtime is my top priority. What I like best about Rootly is that it is truly Slack-native. When a critical incident occurs—like an exchange API failure or a node synchronization issue—Rootly completely automates the administrative chaos. With a simple Slack command, it automatically spins up a dedicated incident channel, creates the Jira tickets, pages the on-call engineers via PagerDuty, and opens a Zoom bridge. Furthermore, the automated AI timeline generation makes creating our required post-mortems incredibly fast and accurate. **What do you dislike about Rootly?** Because Rootly is so deeply integrated into Slack, its absolute dependency on the Slack ecosystem can be a double-edged sword; if Slack experiences an outage, our primary incident response workflow is temporarily disrupted (even though Rootly does have a web UI fallback). Additionally, the initial setup of the automated workflows requires a lot of precise configuration. If your internal IT or Ops team doesn't map out the routing rules perfectly, the platform can end up creating unnecessary channel noise during minor incidents. **What problems is Rootly solving and how is that benefiting you?** Before Rootly, our incident response was highly fragmented. Engineers were losing precious time context-switching between Jira, Zoom, Slack, and our status pages just to communicate what was happening. Rootly solves this by centralizing the entire incident lifecycle directly where our team already works (Slack). This has drastically reduced our Mean Time to Resolution (MTTR). The biggest benefit is that engineers can focus 100% on fixing the actual problem, while Rootly's workflows automatically handle the stakeholder updates and compliance audit trails. ### 29. Rapid Incident Management with Rootly **Rating:** 5.0/5.0 stars **Reviewed by:** Ethan H. | Mid-Market (51-1000 emp.) **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 23, 2026 **What do you like best about Rootly?** I like that Rootly automatically creates incidents when critical alerts meet predefined conditions, which reduces manual response time. I also appreciate the Slack/Team first incident response because it allows my team to manage incidents where they already collaborate, reducing unnecessary tool switching. Additionally, the initial setup of Rootly was quick. **What do you dislike about Rootly?** I think this platform could improve with simpler workflow configuration. **What problems is Rootly solving and how is that benefiting you?** I find that Rootly reduces my manual response time by automatically creating incidents when critical alerts meet predefined conditions. It addresses my issue of slow incident declaration. Plus, it allows my team to manage incidents directly within Slack, reducing unnecessary tool switching. ### 30. Easy Alert Management with Flexible Filtering and Schedules **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 18, 2026 **What do you like best about Rootly?** It's quite easy for me to manage and navigate through different alerts and filtering on teams/services/webhooks. Also schedules are pretty manageable **What do you dislike about Rootly?** Mobile notifications are excessively repetitive — I receive dozens to hundreds of alerts within a single minute, which causes my phone to hang before I can even acknowledge the incident **What problems is Rootly solving and how is that benefiting you?** It routes Datadog/monitor alerts to the right on-call engineer via services, escalation policies, and schedules, auto-generates incident summaries/RCAs, and integrates with Slack/Jira/Datadog for end-to-end alerting-to-resolution, benefiting us by giving faster, clearer on-call routing, automated incident context (like the AI-generated "what happened" summaries in Slack), and less manual triage overhead during incidents ### 31. Easy to Use, with All Documentation in One Place **Rating:** 4.0/5.0 stars **Reviewed by:** Shiwangi M. | Software Development Manager, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 18, 2026 **What do you like best about Rootly?** It’s easy to use, and I like having all the documentation in one place. **What do you dislike about Rootly?** The comments added on linked JIRA tickets are added as of Rootly and not by the user name who actually added the comment on Rootly. **What problems is Rootly solving and how is that benefiting you?** creating the incident channels and creating JIRA at the same time. It's doing multiple tasks at the same time which saves a lot of time. ### 32. Intuitive On-Call Management **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 21, 2026 **What do you like best about Rootly?** Rootly offers an intuitive, user-friendly solution for managing on-call rotations, which helps us stay organized and handle incidents efficiently. **What do you dislike about Rootly?** Our migration from other tools had a bit of a learning curve in order to match our existing IaC. However, on the occasional request, the team responds very quickly on Slack and is always open to ideas for improvement. **What problems is Rootly solving and how is that benefiting you?** Rootly has been helpful for organizational needs and auditing in incident management. It makes escalations straightforward, and it keeps alert grouping easy to track. The Slack integration also improves response times and supports post-mortems by keeping the discussion organized in Slack channels. ### 33. Great Slack Integration, but Metrics and Reporting Need Easier Setup **Rating:** 3.5/5.0 stars **Reviewed by:** Angelo H. | Incident Management Practice Lead, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** July 27, 2026 **What do you like best about Rootly?** I find Rootly’s integration with Slack really great, because it makes it easy to create incidents and keep everything in one place. **What do you dislike about Rootly?** I do not like the metrics / reporting currently available or the not so easy to setup / use this feature. **What problems is Rootly solving and how is that benefiting you?** Rootly is very good at listening to its customers and acting on suggestions and improvements. For example, the status page could be made more configurable, which they are currently attending to. **Official Response from Adam Frank:** > Angelo, thank you for the review and for being direct. Reach out and let us know the three reports you would build first, that shapes what we prioritize. We always want to hear from you. ### 34. Intuitive, Rock-Solid Incident Management with Fast, Deep-Dive Support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** July 22, 2026 **What do you like best about Rootly?** I've been using Rootly for our incident management, and it’s honestly been fantastic. The platform manages to pack in a lot of robust capabilities while keeping the UI super intuitive, which is exactly what you want when you're trying to navigate a stressful outage. Integrating it with our existing alerting and monitoring stack was a breeze, and it’s been completely rock-solid—I really haven't noticed a single performance hiccup or stability issue on their end. What really stands out to me, though, is their customer support. They reply incredibly fast and are actually willing to dive deep into technical discussions when we have specific feature requests or workflow ideas. The pricing is very reasonable, and the ROI is a no-brainer once you realize how many engineering hours you get back. I’m also really impressed by how early they jumped on AI and how fast they iterate to make those tools genuinely useful. We've been able to use their intelligence features to automate the heavy lifting for our post-incident retrospectives, which takes a massive manual writing burden off our incident owners. Overall, it's just a highly reliable, well-built tool that makes life a lot easier. **What do you dislike about Rootly?** Powerful workflows tooling but learning curve is bit steep since too many configuration in it **What problems is Rootly solving and how is that benefiting you?** Rootly solves the issue of context switching and repetitive manual tasks during incident response. By offering an intuitive interface across both the web and Slack, it turns Slack into a one-stop shop where our engineers can collaborate and investigate outages together in a single place. It also automates minor routine steps that previously had to be handled manually, with its AI features making the entire workflow even smoother and more frictionless. **Official Response from Adam Frank:** > Thank you for writing this at length. Narrowing the first-run path without capping what you can build later is the work. Good to hear the AI features took the retrospective writing burden off your incident owners. That was the whole point of building them. ### 35. Rootly’s Slack Integrations Make Incident Response Seamless **Rating:** 4.5/5.0 stars **Reviewed by:** Mariana N. | Cyber Security Analyst - IT Project Management , Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** July 23, 2026 **What do you like best about Rootly?** As an IMOC, I find Rootly’s integrations extremely useful. They enable seamless integration with Slack, creating a centralized hub for coordinating and managing incident response activities. Initially, I didn't find the AI feature very useful because the output wasn't appropriate for incident response. However, it has improved significantly over time. The responses are now much more accurate, context-aware, and aligned with incident response needs, making the AI feature genuinely helpful in my day-to-day work. **What do you dislike about Rootly?** There are a lot of noisy notifications in Slack when I’m handling incidents. When they come in, they can disrupt the flow of the chat while we’re dealing with an incident. **What problems is Rootly solving and how is that benefiting you?** resolving incidents faster and getting metrics **Official Response from Adam Frank:** > Mariana, thank you for writing this. Notification policies can be scoped per workflow and per severity today. It's worth 15 minutes to tune. We'd be happy to help. Reach out anytime. Good to hear the AI output improved to the point of being useful. ### 36. Instant Role Assignments Boost Team Clarity **Rating:** 5.0/5.0 stars **Reviewed by:** Jordan W. | Mid-Market (51-1000 emp.) **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 14, 2026 **What do you like best about Rootly?** I really like how Rootly automatically assigns roles like incident commander and communication lead. This makes it clear who is responsible for what right away. I also appreciate the clear incident ownership it provides, and the initial setup was quick. **What do you dislike about Rootly?** I'd like Rootly to provide deeper automatic correlation between logs, deployment, code changes, alerts, and previous incidents to accelerate diagnosis. **What problems is Rootly solving and how is that benefiting you?** Rootly helps automatically assign roles like incident commander and communication lead, so everyone knows their responsibilities immediately, which streamlines coordination, communication, and issue resolution. ### 37. Awesome Integrations and Fast Feature Shipping, with Standout MCP Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 19, 2026 **What do you like best about Rootly?** Integrations, fast feature ships. MCP support is awesome. **What do you dislike about Rootly?** still broken settings, not that easy to adjust the timezones for each employee for oncall (we have multi-national team, so oncall handoff time, snoozing time is all different), shadow is still difficult, no reverse shadow. For our interns, they can only work specific times, so it'd be awesome if the overrides or specific time frame for oncall is copyable for multiple days (i.e. Intern from 11am to 5PM, and rest covered by manager). **What problems is Rootly solving and how is that benefiting you?** MCP is great, and there are other features we asked that became true, so all good ### 38. User-Friendly UI, Needs Better Alert Filtering **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 18, 2026 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Rootly?** I use Rootly for my on-call alerting system, and I really like that it's very user-friendly. The UI is simple to navigate, making it easy to set up escalation policies and schedules. This ease of use is a major plus for me. Additionally, the readme instructions were helpful, making the initial setup straightforward. I also appreciate that Rootly is useful for managing different teams and event schedules, ensuring the right escalation policy is set. **What do you dislike about Rootly?** I find that the alert filtering in Rootly doesn't work properly. It could be improved by better filtering out Teams alerts with different severity levels. Essentially, the alerts could be filtered much better to differentiate based on the severity. **What problems is Rootly solving and how is that benefiting you?** Rootly helps me set escalation policies and schedules, trigger alerts with the right data, and manage different teams easily. ### 39. Easy Setup, Even for Complex Integrations **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan C. | Senior Director Information Technology, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 18, 2026 **What do you like best about Rootly?** Easy to setup, even with more complex integrations **What do you dislike about Rootly?** Something changed in the past two months, where the ringer override functionality stopped working properly. Support claims nothing changed, but my whole team has been using the tool for 8 months without issues until that point. **What problems is Rootly solving and how is that benefiting you?** on call support schedule for IT and Customer Service ### 40. Better UI Than PagerDuty and Easy Automation Setup **Rating:** 4.5/5.0 stars **Reviewed by:** Dhaval P. | Software Engineer, Experimentation, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 09, 2026 **What do you like best about Rootly?** Better UI than PagerDuty, also the automation setups are easy to do **What do you dislike about Rootly?** So far having good experience, sometimes the clicking on some UI buttons can be tricky but overall good **What problems is Rootly solving and how is that benefiting you?** On Call is more easier with the calendar view which they have ### 41. Intuitive UI and Rapid Support, works Out-of-the-box **Rating:** 4.5/5.0 stars **Reviewed by:** ISHAN D. | Corpsys[DevOps] Engineer , Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** July 23, 2026 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Rootly?** I really like Rootly's easy-to-use UI and how everything has been well thought out. All the features are accounted for and actually help in one way or another, not just being gimmicks. The layout is neat and it's been pretty responsive so far, without any lag or issues. A few small feature requests from our side were tackled very fast and we're really happy with the response. **What do you dislike about Rootly?** Nothing so far. Updates to Roolty seem to be coming faster than our requests, so we are happy to be seeing new and useful features. **What problems is Rootly solving and how is that benefiting you?** I use Rootly for on-call and incident management. **Official Response from Adam Frank:** > ISHAN, thank you for writing this. "Features that actually help rather than being gimmicks" is the bar we hold ourselves to, so it is good to hear it read that way from a DevOps seat. Shipping faster than you can file requests is the position we want to be in. ### 42. Rootly Meets Our Incident Management Requirements with Reliable, Configurable Workflows **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 18, 2026 **What do you like best about Rootly?** After having struggled with a competitor software offering, I was pleased to see that Rootly addressed all requirements of my company. It has been generally reliable and configurable to meet the needs of our incident management process. **What do you dislike about Rootly?** This is not necessarily specific to Rootly, but it is difficult to onboard all engineers to use the same process. For example, consistently open incidents, assign them to right teams, resolve promptly. To get any useful data, a lot of data cleaning is typically needed. **What problems is Rootly solving and how is that benefiting you?** Rootly offers an incident management process tooling ### 43. Familiar PagerDuty-Like Experience Made Rootly Easy to Adopt **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 19, 2026 **What do you like best about Rootly?** I like that it feels similar to PagerDuty. PagerDuty was the first paging-service app I used, so when we switched to Rootly, it was really easy for me to get comfortable with it and start using it right away. **What do you dislike about Rootly?** I don’t like that I still get paged even when I’m already in Rootly. **What problems is Rootly solving and how is that benefiting you?** It helps me stay aware of our product releases and the chaos they can trigger once I start getting paged. I’m still not sure whether that awareness is actually benefiting me or not. ### 44. Modern Incident Management With a Standout Slack Bot **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** July 31, 2026 **What do you like best about Rootly?** It's modern, active development and include most features required to do incident management. The slack bot in particular is very useful **What do you dislike about Rootly?** While it being a newer product means it's modern and up to today's standards, it also means it falls behind a little in terms of customization and other small details that come from a longer time in the market **What problems is Rootly solving and how is that benefiting you?** We use the Slack bot for incident management and on-call, and it makes the whole incident lifecycle much easier to run. It also helps streamline workflows and makes retrospectives easier to put together afterward. **Official Response from Adam Frank:** > Thank you for writing this review. We appreciate your feedback. Being newer has edge cases and small conveniences that products with a decade of accumulated customer requests have and we do not yet... key word yet. We 're shipping quickly so feature requests from customers still shape what ships. Keep the feedback coming always. Good to hear the Slack agent is carrying both incident management and on-call. ### 45. Flexible, Highly Configurable Platform with Helpful AI Incident Management **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** July 22, 2026 **What do you like best about Rootly?** Configurability, it is very flexible. The new AI tools in incident management are very helpful also. Seems to have integrations to most of what we need as well. **What do you dislike about Rootly?** We are not always made aware of new features in a timely manner and sometimes find that things we are looking for are already available under a config switch we could not access. **What problems is Rootly solving and how is that benefiting you?** Our alert routing and incident response workflow. Giving the teams the ability to control their own alert routing allows us to intercept generic alerts wile letting team specific alerts route on down the pipe for their needs. **Official Response from Adam Frank:** > Thank you for this one. Discovering that something you needed was already shipped isn't something we want at all. We'll work to get you better updates. ### 46. Flexible Platform with an Accommodating Support Team **Rating:** 4.5/5.0 stars **Reviewed by:** Peter C. | Helpdesk Manager, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 18, 2026 **What do you like best about Rootly?** It’s flexible, and the support team is very accommodating. **What do you dislike about Rootly?** It’s missing a few features, but the company seems to respond to feature requests in a timely way. **What problems is Rootly solving and how is that benefiting you?** We replaced our existing on-call system, and in the process we also gained additional features and more flexibility. ### 47. Centralized On-Call and Incident Response That Just Works **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Security and Investigations | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 18, 2026 **What do you like best about Rootly?** It brings our on-call and incident response into one place, so we can page the right people and get everyone involved from a single source. **What do you dislike about Rootly?** Not much to add overall. I think the workflows could be expanded a bit, but nothing here is a showstopper. **What problems is Rootly solving and how is that benefiting you?** We use it heavily to modernize our IR process between our product and security teams. It’s great to have everything in a single source of truth and to be able to page across teams when needed. ### 48. Vital for Incident Management, Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** June 05, 2026 **What do you like best about Rootly?** I use Rootly for incident management, and I really appreciate how it enables a seamless Slack-based incident management process through its custom workflows and actions. Rootly is an all-in-one incident management product that not only helps with scheduling but also running planned maintenance windows, which I find very valuable. I believe the IM process shouldn't burden the incident responder, and Rootly achieves that. One of the main differentiators of Rootly is its team; they are always available for help and made the migration easy by providing comprehensive training sessions. I also like their powerful workflow engine and capabilities. The product offers a comprehensive package and delivers a more reliable, seamless experience. Plus, the great value for the price is a bonus. The initial setup can be time-consuming, but thanks to the Rootly team’s significant assistance, it was made easy. **What do you dislike about Rootly?** The Terraform provider can sometimes be tricky to set up as there are multiple ways of configuring things. The learning curve and initial setup might be time consuming but worth it. **What problems is Rootly solving and how is that benefiting you?** Rootly simplifies incident management and workflows in Slack, eases writing postmortems, supports planned maintenance, and offers valuable team support for migration and training. **Official Response from Adam Frank:** > Thank you for the review. The Terraform provider offering several valid ways to configure the same thing is something we're addressing as part of a big upcoming Terraform update. We appreciate your feedback. This is how products improve. Thanks again. ### 49. Effortless Incident Management with Powerful Automation **Rating:** 5.0/5.0 stars **Reviewed by:** Nicholas C. | Mid-Market (51-1000 emp.) **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 26, 2026 **What do you like best about Rootly?** I use Rootly for dynamic responders mobilization. I like its powerful workflow automation feature, which allows repetitive tasks such as paging responders, creating channels, and sending reminders to be automated. The initial setup was smooth. **What do you dislike about Rootly?** I think it could use better alert noise reduction. **What problems is Rootly solving and how is that benefiting you?** I use Rootly to route incidents to the correct team, preventing wrong contacts, and I automate tasks like paging responders, creating channels, and sending reminders. ### 50. Confluent - Rootly Review **Rating:** 4.0/5.0 stars **Reviewed by:** Phat T. | Software Engineer, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 18, 2026 **What do you like best about Rootly?** clean UI, many integrations to various softwares (Slack, Zoom, JIRA) **What do you dislike about Rootly?** no dark mode, list incidents API bugs, low timeout for 3rd party endpoint **What problems is Rootly solving and how is that benefiting you?** a central place to manage incidents + incident automation ## Rootly Discussions - [What is Rootly - Manage Incidents on Slack used for?](https://www.g2.com/discussions/what-is-rootly-manage-incidents-on-slack-used-for) - [View Rootly pricing details and edition comparison](https://www.g2.com/products/rootly/reviews?section=pricing&secure%5Bexpires_at%5D=2026-09-24+07%3A46%3A48+-0500&secure%5Bsession_id%5D=671e914b-f88a-463b-8279-2626a16c1827&secure%5Btoken%5D=82fad4e90b3896a87e3d60294f54908951ecbc588e15d85264f99aad514a601a&format=llm_user) ## Rootly Features **Monitoring** - Constant Monitoring - Timely Alerts - TIcket Accuracy - AI Monitoring - Mobile Alerts - Email Alerts - Real-Time Monitoring - Real-Time Notifications **Reliability Objectives & Service Operations - AI SRE Tools** - Intelligent On-Call Workflows - Error Budget Tracking - SLI & SLO Management - Service Health Modeling & Reporting **Management Tools** - Ticket Assignment - Standardization - Lifecycle Visualization **AI Detection & Signal Quality - AI SRE Tools** - Cross-Telemetry Correlation - Change-Aware Detection - Adaptive Anomaly Detection - Alert Correlation & Noise Reduction **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Investigation & Root Cause Analysis - AI SRE Tools** - Guided Incident Investigation - Live Debugging in Production - AI Root Cause Analysis - Runtime-Verified Root Cause Analysis **Agentic AI - Incident Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Multi-Language **Automation & Platform Controls - AI SRE Tools** - Automated Runbook & Workflow Execution - Human-in-the-Loop Remediation - Integration, APIs & Secure Access Controls - AI-Assisted Code Fix Generation **Additional Functionality** - Alerts/Notifications - Forms Management - Safety Incident Management - Compliance Management - OSHA Compliance - Task Management - Single Sign On - AI Copilot - Disaster Recovery - Document Management - API - Multi-Channel Communication - Customizable Templates - Real-Time Reporting - Corrective and Preventive Actions (CAPA) - Activity Dashboard - Issue Management - Communications Management - Audit Trail - IT Incident Management - Audit Management - Event Logs - Risk Analysis - Workflow Management - Risk Assessment - Incident Reporting - Self Service Portal - Customizable Reports - Ticket Management - Service Level Agreement (SLA) Management - Reminders - On Call Scheduling - Investigation Management - Maintenance Scheduling - Status Tracking ## Top Rootly Alternatives - [incident.io](https://www.g2.com/products/incident-io/reviews) - 4.8/5.0 (233 reviews) - [FireHydrant](https://www.g2.com/products/firehydrant-firehydrant/reviews) - 4.5/5.0 (142 reviews) - [PagerDuty](https://www.g2.com/products/pagerduty/reviews) - 4.5/5.0 (950 reviews)