Rootly Reviews & Product Details

Rootly has been a simple on-call alerting platform that meets many of our needs, all at a very competitive price compared to competitors. What I like best is how easy it is to use and get going out of the box - the platform is intuitive and does exactly what we need. Customer support / relations has been fairly engaged and happy to work with us on feature requests - even with being a relatively small team and small customer. It was quick and seamless to get up and running, especially with popular integrations that are supported and well documented. Review collected by and hosted on G2.com.

Being a simple platform, some features and complex use cases (such as automatic scheduling) is where Rootly falls behind the competitors . Although, this has not been a dealbreaker for us as the platform is quite simple, easy to use and sits at a very competitive price. Review collected by and hosted on G2.com.

Rootly is a fantastic tool for both incident management and on-call handling. It has opinionated defaults that are often great on their own, but are also configurable.

It integrated easily with our alerting systems, and provided both an easy initial setup but also the promise of more power and flexibility in routing alerts into pages if we needed it in the future. The on-call tool has much better ergonomics than our previous solution, for a fraction of the price of other pager solutions.

Why have separate tools for incident management, on-call/paging, statuspages, and incident workflows when you could have one well-considered one that just works without jumping through hoops?

Perhaps the biggest secret though is the customer support which is fantastic, even for a smaller team like ours. They've been responsive to both feature requests and bug reports, and clearly care about their product and their customers.

I can recommend Rootly without hesitation if you're looking to level-up your incident management and paging systems. Review collected by and hosted on G2.com.

As a relatively newer product (compared to its competitors at least), there are some rough edges especially around the terraform provider. Additionally there are some events you'd expect to be able to trigger workflow that don't exist. But given the already high quality of the rest of the product and the rate at which it's improving, working around these things is a tradeoff I'm more than happy to make. Review collected by and hosted on G2.com.

What I like best about Root.ly is how seamless it makes the incident management process. It brings structure and automation to what can otherwise be a chaotic and stressful situation, and the intuitive workflows help keep everyone aligned. I also really appreciate how well it integrates with the tools we already use, which makes adoption painless and ensures it fits naturally into our existing processes. Overall, it creates a sense of confidence that incidents will be handled consistently and efficiently, without adding unnecessary overhead. Review collected by and hosted on G2.com.

There are so many options that it can feel overwhelming at first, but the flexibility is worth it. Review collected by and hosted on G2.com.

Rootly makes incident management simple and efficient. I really like how easy it is to integrate with existing tools like Slack, Jira, and PagerDuty. The automated workflows save a lot of manual overhead and ensure our team follows consistent processes during incidents. The interface is clean, and setup was straightforward, even for a relatively small IT team like ours. Review collected by and hosted on G2.com.

Occasionally, some of the deeper customizations require a bit of trial and error, and documentation can be improved in a few places. It’s not a blocker, but more real-world examples for advanced workflows would help us unlock even more value quickly. Review collected by and hosted on G2.com.

It was a breath of fresh air using Rootly having moved from one of their competitors where we weren't able to get the solution fully working (who also charged us for "premium" support!).

Rootly is easy to set-up with support included in a straightforward no-nonsense affordable subscription plan. Furthermore, feedback/suggestions we had were taken seriously and as a result they've now improved the platform not only for us but all their other customers. Review collected by and hosted on G2.com.

We have no issues so far, Rootly just works with minimal admin. Review collected by and hosted on G2.com.

Rootly is an exceptional incident management platform that helps teams resolve issues faster and more effectively. Its seamless Slack integration and automated workflows make incident response feel effortless and organized. It's clearly been built with performant engineering teams in mind. Review collected by and hosted on G2.com.

The only downside is that Rootly can feel a bit complex to set up initially, especially for smaller teams without dedicated DevOps resources. Review collected by and hosted on G2.com.

Rootly makes incident management much easier by integrating right into Slack and automating a lot of the busy work and enables unique processes for each type of incident. It keeps everything organized, enforces a consistent process, and saves a ton of manual effort. The customizable playbooks and integrations with tools like PagerDuty, Jira, and confluence are super helpful for fitting into different team workflows. AI based incident summarization/RCA drafting in slack is also really neat feature for incident management at scale.

Rootly's customer support as well as initial onboarding experience was very good. Review collected by and hosted on G2.com.

One downside of Rootly is that the UI can feel a bit clunky at times, especially when navigating through incidents or setting up custom workflows. Some workflows take a bit of trial and error to get right, and certain integrations could be smoother. Also, while automation is great, there are times when it feels like there are too many notifications or updates in Slack, but overall the slack nagging gets people to action on things. Review collected by and hosted on G2.com.

We love using Rootly for incident management! The Slack integration makes real-time collaboration effortless, and the automated runbooks, along with Jira and PagerDuty integrations, have streamlined our workflow. Review collected by and hosted on G2.com.

No major downsides—occasional minor UI improvements would be nice, but the team iterates quickly! Review collected by and hosted on G2.com.

Rootly is incredibly easy to use and configure, allowing us to streamline our entire incident management process. One of the standout features is the ability to create automated workflows, which saves a lot of time and ensures that key steps in the incident process are handled efficiently. For example, setting up automated reminders for SLA breaches or post-incident reviews is simple, and it keeps the team on track without manual intervention. The seamless integration with applications like Slack is another major benefit. We can manage almost the entire incident management process directly from Slack, from initiating incidents to updating timelines and coordinating with the team. This integration significantly improves communication and speeds up the resolution process. Review collected by and hosted on G2.com.

The main area for improvement is in the 'metrics' side of the application. Currently, there are some limitations around filters in certain panel options, which makes it harder to return the exact data we need for how we use the application. For example, it would be helpful if the graphs created within the metrics were more interactive. Ideally, users should be able to click on a specific data point, like the number of incidents between certain dates, and be taken directly to the relevant incident results. Improving this functionality would make Rootly even more effective in managing and analysing incident data. Review collected by and hosted on G2.com.

There is a lot of positives to talk about with Rootly, but by far the biggest draw for me was the flexibility of the product.

Many products out there are very opinionated - they expect your Incident Management flow to follow the flow and process that THEY define.

Rootly can give you an out-of-the-box template and opinions, but it also lets you customise almost everything to your organisation. From forms and fields, workflows, integrations, it's all there to be as flexible as possible.

Another huge plus is quite simply the people working on Rootly - not only are they great to work with, but have been extremely receptive to feedback and feature requests, resulting in active development of features that my users care about - rather than only features that someone in the company cares about, which I've encountered with other vendors.

We built Rootly from the perspective of "Anyone should be able to use this, with or without experience, and without needing to reference documentation" and Rootly has 100% enabled this. We have documentation and processes outlined, and they're entirely ignored because Rootly can literally guide you through the process from within Slack and the tooling, which is a huge win for adoption. Review collected by and hosted on G2.com.

My only real problems with Rootly are around certain features being a little weaker than the main Incident Management product, like the metrics dashboards not being as flexible as I would like.

However, not only have I heard Rootly are working on overhauling this, but we also utilise this data externally within our own tooling (as Rootly allows us to export this data) which heavily negates this downside. Review collected by and hosted on G2.com.