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OnPage Reviews & Product Details

OnPage critical communication and incident alert management system enables rapid resolution of critical IT, healthcare, or IoT incidents through efficient HIPAA-secure communication. With OnPage, healthcare organizations and IT teams are empowered to significantly improve their event detection and response with an advanced, secure critical communication and collaboration platform. By unifying automation, secure messaging, collaboration, mass messaging and real-time analytical insights, OnPage’s purpose-built platform supports complex workflows with unmatched precision and ensures that urgent alerts are never missed. For healthcare organizations, OnPage offers an all-in-one, HIPAA-compliant clinical communication and collaboration platform designed to accelerate response times, improve coordination, enhance patient outcomes, improve situational awareness and reduce risks. For IT teams, OnPage provides an automated incident alert management and on-call scheduling platform, streamlining incident response by delivering persistent, real-time alerts to the right on-call engineers, reducing mean time to resolution, boosting operational efficiency, and enabling mass notifications to keep the larger ecosystem informed during critical events. OnPage's solutions are widely adopted across various industries, including healthcare, IT and managed services, manufacturing, and field services. Founded in 2011, OnPage is certified as a Women’s Business Enterprise (WBE) by the Center for Women & Enterprise, a regional partner of the Women’s Business Enterprise National Council, and actively champions women-owned businesses to drive impactful change. To learn more and try OnPage for free, visit www.onpage.com.

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Seller

OnPage

Discussions

OnPage Community

Languages Supported

English

Product Description

OnPage critical alert and incident management system enables rapid resolution of critical IT, healthcare or IoT incidents through efficient communication.

Overview by

OnPage Sales

Pricing

Pricing provided by OnPage.

Free Trial

Free

10 seat

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OnPage Integrations

(5)

Verified by OnPage

OnPage Media

OnPage Demo - Incident Alert and Secure Messaging

Deliver high-priority alerts to the on-call staff reliably through the OnPage app. Mobilize teams on critical issues by collaborating through secure messaging. The persistent, alert-until-read technology ensures that alerts are never missed.

OnPage Demo - OnPage’s On-Call Scheduler

Create and manage multiple on-call schedules for distributed teams, all under one unified platform. Democratize schedule creation for employees through OnPage’s fail-safe scheduler while ensuring continuous, error-free coverage when schedules are populated incorrectly.

OnPage Demo - Enhance Service Delivery Through ITSM Integration

OnPage’s Incident Alert Management capabilities can be extended to leading ITSM solution providers such as ServiceNow, ConnectWise, Jira and Autotask to achieve synchronization across messages, notes, and actions along the incident lifecycle and drive seamless incident management.

OnPage Demo - Featured integration: Bi-directional Integration with Slack

OnPage offers bi-directional integration with Slack and MS Teams, allowing users to initiate and manage critical alerts/pages from within their Slack/ Teams instance. Elevate critical notifications from Slack/Teams into loud, audible push notifications on the phone app, distributing them to the r...

Gain real-time visibility into the incident resolution progress and response times. After an incident is resolved, access detailed reports to uncover critical insights and identify gaps in incident response for process improvements.

OnPage Demo - Centralized Contact Management System

OnPage’s centralized contact management system provides a centralized directory to manage all the enterprise contacts and their privileges, on-call schedules, communication workflows and escalation policies, and critical messages. Platform administrators can also mobilize teams using the two-way ...

Official Downloads

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The Ultimate OnPage guide for Healthcare

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Verified User in Information Technology and Services

Enterprise (> 1000 emp.)

8/27/2024

"If an urgent issue requires my attention, I know I will get paged"

5/5

What do you like best about OnPage?

I love the fact that I can easily integrate onpage into my systems, and have it “page” me when an urgent issue needs my immediate attention. I work on cases that need to be immediately communicated, sometimes even in the middle of the night if they’ve originated in a different geographic location. And onpage exactly let me achieve that. Review collected by and hosted on G2.com.

What do you dislike about OnPage?

Honestly, everything has been working well the way it should. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care

Mid-Market (51-1000 emp.)

8/1/2024

"Reliable communication during my on-call shifts"

4.5/5

What do you like best about OnPage?

I enjoy the reliability of the app. Whenever I am on-call at the hospital, I am easily reachable through OnPage. The notifications are loud and always wake me up even if I am called in at night. It has made my on-call experience much better because I could stop worrying about if I am going to miss a call if my phone is on silent. Review collected by and hosted on G2.com.

What do you dislike about OnPage?

The app used to look old and have a very outdated interface, but this has since been fixed with the new update. The app is easy to use and has a modern look. Review collected by and hosted on G2.com.

Garrett H.

Systems Administrator

Small-Business (50 or fewer emp.)

8/26/2024

"It makes sure you are notified"

4/5

What do you like best about OnPage?

OnPage is a great tool for being notified about pending communications that need to be acknowleged. The notification sound is hard to ignore. Initial setup only took a few minutes, and it was ready to use. Review collected by and hosted on G2.com.

What do you dislike about OnPage?

OnPage ignores your system volume settings. The notification sound will still play unless is turned off from within the app. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care

Mid-Market (51-1000 emp.)

4/12/2025

"Does not work for non-hospitalit call systems"

1/5

What do you like best about OnPage?

Voicemail written out for you so you don’t have to actually listen to each one. Review collected by and hosted on G2.com.

What do you dislike about OnPage?

No texting or ability to respond. Useless for regular on call calls through a jail system. Review collected by and hosted on G2.com.

Chip F.

Manager of IT Service Desk

Mid-Market (51-1000 emp.)

8/26/2024

"Efficient and easy to use"

4.5/5

What do you like best about OnPage?

That it is overall simplisitic and easy to use for multiple teams within our organization. Review collected by and hosted on G2.com.

What do you dislike about OnPage?

It does take some time to learn the GUI interface with how to schedule multiple people on call. Also, waiting for the feature to allow the same user to be logged into 2 different groups at the same time on the APP. Review collected by and hosted on G2.com.

Luca H.

Ambulancier AMU

Small-Business (50 or fewer emp.)

5/15/2024

"Efficient and Reliable: My Experience with OnPage"

3.5/5

What do you like best about OnPage?

I appreciate OnPage for its robust alert system that ensures critical messages are never missed. The prioritization of alerts helps in managing time-sensitive issues effectively, making it indispensable in high-stakes environments. Its user-friendly interface also allows for seamless navigation and operation. Review collected by and hosted on G2.com.

What do you dislike about OnPage?

Despite its many benefits, OnPage can improve by enhancing its integration capabilities with other software. Occasionally, the app experiences delays in syncing with external calendars and databases, which can hinder workflow efficiency. Additionally, a more flexible customization option would be beneficial for tailoring its features to specific organizational needs. Review collected by and hosted on G2.com.

What problems is OnPage solving and how is that benefiting you?

OnPage effectively addresses the issue of missed communications in critical situations by prioritizing and managing alerts efficiently. This has been particularly beneficial for me in ensuring that important messages do not get overlooked amidst the high volume of communications in my workplace. Its reliable notification system also reduces response times during emergencies, which is crucial for maintaining operational continuity and safety. Moreover, OnPage's escalation feature ensures that if an alert is not addressed promptly, it automatically notifies the next person in line, thereby reducing the risk of oversight. This comprehensive approach to communication management has greatly improved our team's coordination and response effectiveness. Review collected by and hosted on G2.com.

Response from OnPage Customer Success of OnPage

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Thank you for sharing your positive experience with OnPage! We are glad to hear that our robust alert system and prioritization features have been beneficial to you in managing time-sensitive issues effectively. We are constantly updating OnPage with new features and functions. We appreciate your feedback and will continue to strive for excellence in meeting your communication needs.

Darell C.

Sr IT Systems Engineer

Enterprise (> 1000 emp.)

4/30/2024

"On Call Notifications Made Easy"

5/5

What do you like best about OnPage?

OnPage offers multiple capability for notification to groups or schedules of groups via multiple methods (app, phone, text) and is very customizable. It does the job its predecessors "used to" do before they grew into monitory platforms and away from simple notification systems. Customer support is very responsive - usually right away, always within a day. Review collected by and hosted on G2.com.

What do you dislike about OnPage?

Not much - it does what it is supposed to do. One annoyance from the web management platform is changes often require a page refresh before they show up, and a page refresh ALWAYS goes back to the main Dashboard requiring additional navigation. Review collected by and hosted on G2.com.

Response from OnPage Customer Success of OnPage

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Thank you for the positive feedback! We're pleased that OnPage has been able to meet your notification needs effectively. We understand the inconvenience with the web management platform and will work on improving the user experience. We appreciate your input.

Richard B.

On Call RN for Hospice. Other position Director and founder fo the Virtual Prostate Cancer Clinic at DF/BWCC

Mid-Market (51-1000 emp.)

8/23/2024

"ONPage is wonderful system allowing clinicians to relax knowing they'll get important communications"

5/5

What do you like best about OnPage?

The ability to forward pages quickly to othersand set priority of message. I love that a paging sytem allows you to Seach in organization whom to send it too. Review collected by and hosted on G2.com.

What do you dislike about OnPage?

I can't think of anything, but perhaps the ability to forward directly to my email or a web-based portal to open on my laptop to cut and paste into documentation on the client. In my other position, running a virtual follow-up clinic, I could see the value in this area also Review collected by and hosted on G2.com.

Travis S.

On-Call Paging Analyst

Small-Business (50 or fewer emp.)

8/22/2024

"My OnPage Experience"

4.5/5

What do you like best about OnPage?

Useful for communicating with other coworkers and associates in a fast, secure manner. Review collected by and hosted on G2.com.

What do you dislike about OnPage?

On rare occasions, I won't get notified of a page but I believe that's an issue with my phone. Overall nothing really bad to say. Review collected by and hosted on G2.com.

Tahjay T.

Service Desk Analyst II

Mid-Market (51-1000 emp.)

4/30/2024

"Effective and Easy to Use"

5/5

What do you like best about OnPage?

OnPage is a great alternative to carrying an extra phone for on-call duties. App is intuitive and easy to use. Alerts can be set to break through any DnD or focus modes so you never have to worry about missing a page. Review collected by and hosted on G2.com.

What do you dislike about OnPage?

I wish there were more options for page sounds. The built-in ones are ok and get the job done but more options would be nice. Review collected by and hosted on G2.com.

Response from OnPage Customer Success of OnPage

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We're glad to hear that OnPage is effective and easy to use for your on-call duties. We appreciate your feedback about the page sounds and will take it into consideration for future updates.