--- title: OnPage Reviews meta_title: 'OnPage Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 313 reviews by the users' company size, role or industry to find out how OnPage works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 313 scale: '5' date_modified: '2026-08-04' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # OnPage Reviews **Vendor:** OnPage **Category:** [IT Alerting Software](https://www.g2.com/categories/it-alerting) **Average Rating:** 4.3/5.0 **Total Reviews:** 313 ## About OnPage OnPage offers a broad range of solutions, including Clinical Communication and Collaboration, On-Call Management, IT alerting, and Call Routing automation. The platform enables organizations to instantly deliver urgent notifications to the right on-call team through persistent, high-priority alerts that can override mute settings. With built-in on-call scheduling and escalation management, advanced routing such as round-robin alert distribution, secure messaging with high-priority alerting (paging), role-based and group messaging, incident reporting, mass notification, 200+ integrations, and real-time reporting capabilities, OnPage helps teams respond faster to critical IT, healthcare, and other business incidents with accountability and assurance. Incident responders across healthcare, IT, facilities, and other sectors are empowered to significantly improve their response times with an advanced, secure critical communication and collaboration platform. By unifying automation, secure messaging, alerting, collaboration, mass messaging, and real-time analytical insights, OnPage’s purpose-built platform supports complex workflows with unmatched precision and ensures that urgent notifications are never missed. For healthcare organizations, OnPage offers an all-encompassing, HIPAA-compliant clinical communication and collaboration platform designed to accelerate response times, improve coordination, promote interoperability, enhance patient outcomes, improve situational awareness, and reduce risks. For IT and incident response teams across different industries, OnPage provides an automated incident alerting and on-call management platform, streamlining incident response by delivering persistent, real-time alerts to the right on-call engineers, reducing mean time to resolution, boosting operational efficiency, and enabling mass notifications to keep the larger ecosystem informed during critical events. OnPage's solutions are widely adopted across various industries, including healthcare, IT and managed services, manufacturing, facilities, and field services. Founded in 2011, OnPage is certified as a Women’s Business Enterprise (WBE) by the Center for Women & Enterprise, a regional partner of the Women’s Business Enterprise National Council, and actively champions women-owned businesses to drive impactful change. To learn more and try OnPage for free, visit www.onpage.com. ## OnPage Pros & Cons **What users like:** - Users appreciate the **ease of use** of OnPage, praising its intuitive navigation and quick setup for seamless communication. (22 reviews) - Users appreciate the **24/7 notification system** of OnPage, ensuring they never miss emergency alerts even on DND. (11 reviews) - Users appreciate the **easy setup** of OnPage, allowing for quick installation and smooth startup experiences. (7 reviews) - Users highlight the **exceptional reliability** of OnPage, ensuring consistent connectivity even in challenging coverage areas. (7 reviews) - Users highlight the **easy setup** of OnPage, allowing for a quick and straightforward installation process. (7 reviews) - Users appreciate the **simple and structured interface** of OnPage, making it easy to get started without training. (7 reviews) - Alerting System (5 reviews) - Users value the **reliable alert system** of OnPage, ensuring timely reminders and seamless on-call management. (5 reviews) - Users value the **easy-to-use alerts** from OnPage, streamlining the on-call experience and improving workflow efficiency. (5 reviews) - Automation (4 reviews) **What users dislike:** - Users struggle with the **inability to modify alert tones** , making nighttime work challenging and notifications overwhelming. (10 reviews) - Users find the **default notification sound disturbing** , often too loud, and difficult to change effectively. (6 reviews) - Users report **call issues** with OnPage, highlighting difficulties in calling, lack of texting, and complex interfaces. (4 reviews) - Users find OnPage's interface **not user-friendly** , citing difficulties in navigation and clarity during scheduling tasks. (4 reviews) - Users experience **delays in receiving login codes** , impacting their ability to access OnPage efficiently. (3 reviews) - Difficult Setup (3 reviews) - Messaging Issues (3 reviews) - UX Improvement (3 reviews) - Complex Setup (2 reviews) - Complex UI (2 reviews) ## OnPage Reviews ### 1. Onpage - oncall made simple **Rating:** 3.5/5.0 stars **Reviewed by:** David B. | Information Technology Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** July 01, 2022 **What do you like best about OnPage?** OnPage gives you the message. Other products I have used do not. I also like the different views that are available to the users. **What do you dislike about OnPage?** I would like to be able to use custom ringtones from my own phone. For example, I would like to put a railroad sound instead of selectable sounds. **What problems is OnPage solving and how is that benefiting you?** The OnPage resolves the on-call schedule. It allows us to switch the required users per week. This makes us more productive because we get the alerts. **Official Response from OnPage Customer Success:** > We're thrilled to hear that OnPage is helping you resolve on-call schedules and improve productivity. We appreciate your feedback about custom ringtones and will keep it in mind for future improvements. ### 2. HIPAA compliant and easy to use. **Rating:** 4.0/5.0 stars **Reviewed by:** Aaron B. | Physician, Small-Business (50 or fewer emp.) **Reviewed Date:** July 19, 2022 **What do you like best about OnPage?** HIPAA compliant. Can set "quick notes" for ease of documentation. Can dial directly from the message **What do you dislike about OnPage?** Can't view messages once deleted (happens accidentally at times). Would be good if could set the caller ID the recipient sees (eg office phone instead of personal phone). **What problems is OnPage solving and how is that benefiting you?** HIPAA compliant paging is important for protecting information. Being able to document the response to a call within the same App is useful. **Official Response from OnPage Customer Success:** > Once an alert is deleted from the OnPage app you will need to log into the web portal to view it. You can go into your phones Settings and assign a caller ID to the number the alerts are coming from. ### 3. Excellent tool prevents you from missing alerts **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 22, 2022 **What do you like best about OnPage?** I love that it over-rides my phone settings so if I forget and leave my phone on silent I still get the alert. I like that when I open the app it takes me directly to the inbox. **What do you dislike about OnPage?** I would rather that once I acknowledge an alert if it stopped paging then rather than having to go into settings to shut it off where I could forget to turn it back on. **What problems is OnPage solving and how is that benefiting you?** solves the problem of missed email alerts if I am not on-call or my phone is on silent, onpage overrides phone settings so if it is really an emergency, I know. **Official Response from OnPage Customer Success:** > You should not be getting repeat alerts of messages that you have already opened. If this happens, please contact us at 781-916-0040, option 8, or email Support at support@onpagecorp.com. ### 4. Onpage has saved us hours of stress, plus the support is top notch! **Rating:** 5.0/5.0 stars **Reviewed by:** Hannah B. | Operations Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** June 30, 2022 **What do you like best about OnPage?** We have had issues with other platforms getting them to page correctly or not false alert, as soon as we switched over to Onpage we have noticed a complete 360 turn around and have confidence in knowing that the product works and our clients are taken care of! **What do you dislike about OnPage?** We have not ran into any hiccups yet, we have been trying to find something since we were so used to a product that was not working before, we will keep searching! **What problems is OnPage solving and how is that benefiting you?** Onpage is solving issues when our client environment goes down, we have full faith in knowing that now we have a secure platform to use to ensure our clients are taken care of. **Official Response from OnPage Customer Success:** > We are delighted to hear that OnPage has made a positive impact on your operations and provided you with a secure platform to ensure your clients are taken care of. Thank you for choosing OnPage! ### 5. Makes my workflow so much smoother **Rating:** 4.5/5.0 stars **Reviewed by:** Lauren T. | Registered Nurse, Mid-Market (51-1000 emp.) **Reviewed Date:** June 30, 2022 **What do you like best about OnPage?** Having a link to the phone number of the person who called allows me to easily call them back on the go **What do you dislike about OnPage?** Sometimes pages are not appropriate for me, but that is no fault of the OnPage system itself **What problems is OnPage solving and how is that benefiting you?** Prior to OnPage, I would receive phone calls from the operator and have to write down a message and phone number. Now I can see it and it doesn't disappear. There is no middle work **Official Response from OnPage Customer Success:** > It's great to hear that OnPage has been beneficial for you by providing easy access to call back numbers and eliminating the need for manual message-taking. We appreciate your feedback! ### 6. Highly recommend OnPage!! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** June 30, 2022 **What do you like best about OnPage?** OnPage has helped our team tremendously when it comes to our automated alerting. It allows us to communicate with our team members in other countries that do not have the same cellular providers, and it has repled our dependence on the email to text functionality which many carries no longer support. **What do you dislike about OnPage?** Sometimes the notification alarm does not go off even when the notification setting is set to loud. **Recommendations to others considering OnPage:** Try the demo - it was great! **What problems is OnPage solving and how is that benefiting you?** We have a team member in another country that does not use Verizon or AT&T, so we had no way to send our text messages to him. OnPage has solved that problem! **Official Response from OnPage Customer Success:** > Thank you for sharing your experience with OnPage! We're pleased to hear that our platform has helped your team with automated alerting and communication challenges across different cellular providers. We apologize for the issue with the notification alarm and will work to address that. We're grateful for your recommendation and hope to continue meeting your team's needs. ### 7. OnPage is a self explanatory system, very easy to use and works everytime. **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Computer Networking | Small-Business (50 or fewer emp.) **Reviewed Date:** November 23, 2022 **What do you like best about OnPage?** It's helpful in alerting us of any notifications we receive outside of our regular business hours, this ensures we are covered for out of hours calls and emergency work. **What do you dislike about OnPage?** There aren't many downsides I would consider. It works how we need it to, and it works effectively. The only downside is the layout of the app. **What problems is OnPage solving and how is that benefiting you?** It solves the need of having a system that alerts us when needed ### 8. Virtual beeper **Rating:** 5.0/5.0 stars **Reviewed by:** James F. | Interventional Cardiologist, Small-Business (50 or fewer emp.) **Reviewed Date:** July 01, 2022 **What do you like best about OnPage?** I was looking for a solution to having to carry around a beeper with my I phone. This solved my problem! **What do you dislike about OnPage?** It took a few tries for my answering service to get the hang of it **What problems is OnPage solving and how is that benefiting you?** I use an answering service and every time I need to be paged, they send it through without a hitch. Now all of my partners are using Onpage **Official Response from OnPage Customer Success:** > It's great to hear that OnPage has made paging through your answering service seamless and that your partners are also benefiting from using OnPage. Thank you for sharing your experience! ### 9. Onpage solved our staffing **Rating:** 4.5/5.0 stars **Reviewed by:** Hitaf A. | Regional Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 05, 2022 **What do you like best about OnPage?** Resolved staffing on-site 24/7. Provide timely notification of STAT'S. **What do you dislike about OnPage?** no option for selecting notification sound **Recommendations to others considering OnPage:** n/a **What problems is OnPage solving and how is that benefiting you?** Onpage allows our clients to reach us at any time , it helped us to resolve staffing on-site 24/7. Employees receive messages for incoming notification of STAT samples, which provide timely turn around time. We use onpage through out several sites at our organization. **Official Response from OnPage Customer Success:** > PLease g to the OnPage app Settings where you will find a menu of different alert tones. ### 10. HIPPA Secure Paging service **Rating:** 4.0/5.0 stars **Reviewed by:** Jeoffrey W. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2020 **What do you like best about OnPage?** Works. Can also send a backup email if needed. Notifications when messages read. **What do you dislike about OnPage?** Can only log in to service on one device. Does not always bypass phone's silent mode. **Recommendations to others considering OnPage:** HIPPA Compliant service to receive patient messsges Can communicate securely between providers **What problems is OnPage solving and how is that benefiting you?** I no longer have to carry a pager. Securely receive messages from patients and send messages to other providers. **Official Response from OnPage Customer Success:** > We're happy to hear that OnPage has helped you eliminate the need to carry a pager and has improved secure communication with patients and providers. Your feedback about logging in on multiple devices and bypassing silent mode is valuable, and we will strive to enhance these aspects of our service. ### 11. OnPage is an excellent service, you do not have to speak to anyone, everything is through text! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Small-Business (50 or fewer emp.) **Reviewed Date:** June 30, 2022 **What do you like best about OnPage?** The best thing I like about OnPage is the fact that everything is through a text message and you do not have to deal with speaking to an actual person. This is very helpful! **What do you dislike about OnPage?** One thing OnPage can work on is sending the pages to the correct department. Other than that they are doing great and nothing needs to be changed! Everything is amazing! **What problems is OnPage solving and how is that benefiting you?** Answering all of our calls after hours when no one is working in the branch and sending us text messages to inform us that a patient is in need of help. It is a wonderful system! **Official Response from OnPage Customer Success:** > We're happy to hear that OnPage is helping to address your after-hours call needs and provide timely alerts. Thank you for sharing your experience with us! ### 12. OnPage is great for workplaces who do on call. **Rating:** 3.0/5.0 stars **Reviewed by:** Lee P. | Homeless Youth Outreach Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** August 11, 2022 **What do you like best about OnPage?** The easy access to calls and information **What do you dislike about OnPage?** Non-crisis calls still come through that could be taken care of. **What problems is OnPage solving and how is that benefiting you?** It is benefitting me by making it clear that a page is coming through. ### 13. Great paging solution, support is awesome! **Rating:** 4.5/5.0 stars **Reviewed by:** Jon A. | Owner, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** July 19, 2022 **What do you like best about OnPage?** OnPage support is excellent! When we have problems, they're always quick to help us. **What do you dislike about OnPage?** Sometimes changing schedules is a bit cumbersome. **What problems is OnPage solving and how is that benefiting you?** OnPage integrates with our help desk software (ConnectWise) and has helped our on-call team be more responsive and paging info gets shared in real-time with other teammates. **Official Response from OnPage Customer Success:** > Thank you for your feedback! We understand that changing schedules can be cumbersome at times, and we are continuously working to improve our platform to make this process smoother for you. ### 14. Onpage ensures that everything is running smoothly! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Small-Business (50 or fewer emp.) **Reviewed Date:** June 30, 2022 **What do you like best about OnPage?** Onpage is reliable and easy to use. Onpage allows me to create an alarm schedule to ensure that everything is running smoothly even when I am not on-site! Onpage sends a messege to my whole team to ensure that we are all on the same page. **What do you dislike about OnPage?** Although I think the mobile app is very useful, I think that it is not clear when an alarm is acknowledged. Maybe adding some kind of function to make it known would be very helpful. **What problems is OnPage solving and how is that benefiting you?** Onpage notifies me when equipment that is essential for our operation is not functioning correctly. Even in the late hours of the night, Onpage has always been successful in making sure that I know what is going on in my facility at all times of the day. **Official Response from OnPage Customer Success:** > We're thrilled to hear that OnPage is helping you ensure everything runs smoothly at your facility, and that it provides reliable notifications, even during late hours. We appreciate your feedback about the mobile app and will use it to make improvements. ### 15. The app is reliable and works as intended. **Rating:** 5.0/5.0 stars **Reviewed by:** Doug M. | Infusion Nurse, Mid-Market (51-1000 emp.) **Reviewed Date:** June 30, 2022 **What do you like best about OnPage?** It is a reliable app that works as advertised, and the alert WILL wake you from a dead sleep when you're on overnight call! **What do you dislike about OnPage?** I haven't had any issues using this app. **What problems is OnPage solving and how is that benefiting you?** It offers a reliable method to contact nurses on call and provides the nurse with appropriate information regarding the page. **Official Response from OnPage Customer Success:** > Thank you for sharing your positive experience with OnPage. We're committed to providing reliable communication for healthcare professionals on call. ### 16. On Page Review **Rating:** 4.0/5.0 stars **Reviewed by:** Taylor H. | Homeless Youth Case Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 19, 2022 **What do you like best about OnPage?** After using a physical pager for years On Page is very convenient. The accessibility of turning it on and off is great. **What do you dislike about OnPage?** Possible issues with service or pages being delayed at times. **What problems is OnPage solving and how is that benefiting you?** Have not had any missed pages in months. **Official Response from OnPage Customer Success:** > We're pleased to hear that OnPage has been a convenient and reliable solution for you. We apologize for any issues with delayed pages and are committed to providing a seamless experience for all our users. If you do experience any delays, please don’t hesitate to contact us at 781-916-0040, option 8, or email Support at support@onpagecorp.com. Thank you for your feedback. ### 17. Reliable On Call Paging System **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Law Enforcement | Enterprise (> 1000 emp.) **Reviewed Date:** July 28, 2020 **What do you like best about OnPage?** Our agency's IT was using pagers for after-hours on call for at least the last 23 years. Receiving pages were becoming less and less reliable, even with new pagers. We went with OnPage early this year and have not regretted it. Our after-hours Help Desk phone transfers the caller to our OnPage dedicated phone number with a voice-mail message. Unlike our pagers and just receiving a callback number, OnPage allows us to receive a message in the app from the caller. They provide us with a name, number, and a brief message regarding the issue. It gives us information we can use to troubleshoot and/or resolve the issue before we even call the user. The escalation process has also come in handy several times when our on call person's phone was having issues. A supervisor was alerted after an hour of the page not being opened by the on call person. Also, the ability to select different alert sounds is nice, since the sound they demoed with was obnoxious. OnPage is just a reliable system. We do not use the scheduler for our on-call people, since our schedules are very flexible. Whomever is on-call will turn on their pager on within the phone app at the time they go on-call. When their on-call shift is over, the user just turns the pager off in the app. Sometimes a person will forget to turn on their OnPage pager at the start of their shift. We have enabled the text feature in OnPage, so that each on-call person (no matter if their OnPage pager is on of off) gets a text after a customer generates a page. That way the on-call user will be reminded their OnPage pager is not on, since they did not receive a corresponding OnPage page. **What do you dislike about OnPage?** My only dislike was the fact that OnPage could not override the silent switch or the Do Not Disturb mode on iPhones. However, OnPage released version 7.4 that addressed those limitations. I can now have Do Not Disturb on while I am asleep and still get alerted by OnPage. **What problems is OnPage solving and how is that benefiting you?** OnPage has enabled our IT on call personnel to reliably receive all alerts and be informed prior to calling the user. **Official Response from OnPage Customer Success:** > Thank you for sharing your experience with OnPage. We're pleased to hear that our system has helped improve the efficiency and reliability of your agency's on-call process. ### 18. Never missed an alert that uses OnPage which fulfills its purpose, can cause volume issues however. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 05, 2022 **What do you like best about OnPage?** OnPage is incredibly useful to never miss alerts as I am a heavy sleeper but it still wakes me up quite easily. I also appreciate that it can be silenced in the app if needed. **What do you dislike about OnPage?** The app needs a bit of work (at least on the Android side) since it has a habit of messing with the media volume if I am listening to something while an alert comes in and cannot be fixed until I reboot my phone. User interface could also use a refresh **What problems is OnPage solving and how is that benefiting you?** Receiving critical alerts during after-hours that our techs notice and must acknowledge. If anything OnPage is a bit too good at its job and all my coworkers hate it. **Official Response from OnPage Customer Success:** > We're happy to hear that OnPage is effectively ensuring you never miss critical alerts, even as a heavy sleeper. We apologize for the inconvenience with the app affecting the media volume on your Android device and understand the need for improvements in the user interface. Our team is dedicated to addressing these issues and continuously enhancing the app to provide a seamless experience for our users. ### 19. Very nice application **Rating:** 5.0/5.0 stars **Reviewed by:** Jeffrey K. | V, Small-Business (50 or fewer emp.) **Reviewed Date:** July 19, 2022 **What do you like best about OnPage?** It allows my company to run a very reliable 24x7 helpdesk **What do you dislike about OnPage?** I would like to see a more customizable mobile interface **What problems is OnPage solving and how is that benefiting you?** It allows my compnay to supply after hours support to our customer's **Official Response from OnPage Customer Success:** > The updated OnPage app has a new look and feel as well as added functionality. ### 20. Ease of service and friendly representatives **Rating:** 5.0/5.0 stars **Reviewed by:** Tara D. | RN, Assistant Clinical Director, Mid-Market (51-1000 emp.) **Reviewed Date:** July 19, 2022 **What do you like best about OnPage?** I absolutely love the page feature. Message details are received automatically by phone similar to a traditional pager. **What do you dislike about OnPage?** Mis-spelled names can delay response time. Correct spelling of names should be confirmed with each caller. **What problems is OnPage solving and how is that benefiting you?** The service is available 24/7. Representatives can "hold" non-urgent calls and page those which are urgent. The service helps us to provide telephonic care to our patients when their clinician may not be available. **Official Response from OnPage Customer Success:** > It's great to hear that our service is helping you provide telephonic care to your patients when their clinician may not be available. We appreciate your feedback about the delay in response time due to mis-spelled names and will work on addressing this issue to improve our service. ### 21. Wonderful Product! **Rating:** 5.0/5.0 stars **Reviewed by:** Jeff E. | CISO, VP of Infrastructure, Enterprise (> 1000 emp.) **Reviewed Date:** July 19, 2022 **What do you like best about OnPage?** Ease of setup, the granularity of options. **What do you dislike about OnPage?** There are no dislikes, it is a great product. **What problems is OnPage solving and how is that benefiting you?** Oncall scheduling and putting the right information into people's hands to solve the issue. **Official Response from OnPage Customer Success:** > We're delighted to hear that OnPage is meeting your needs for on-call scheduling and information dissemination. Thank you for sharing your positive experience! ### 22. Great app **Rating:** 4.5/5.0 stars **Reviewed by:** Seth B. | S, Enterprise (> 1000 emp.) **Reviewed Date:** June 30, 2022 **What do you like best about OnPage?** I like that I can communicate with my coworkers. **What do you dislike about OnPage?** It's loud sometimes, but I need it sometimes I can wake up at night. **Recommendations to others considering OnPage:** USe it for communication. **What problems is OnPage solving and how is that benefiting you?** I need it to get notifications so i can respond to incidents. **Official Response from OnPage Customer Success:** > We're pleased to hear that OnPage helps you communicate with your coworkers and wake up for important incidents. We understand the need for loud notifications in such cases. Thank you for recommending OnPage for communication and incident response. ### 23. Great notification & paging tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 26, 2022 **What do you like best about OnPage?** It integrates very easily into our current ticketing system. The integrations allow for granular notifications, routing, and esclation. All of this with a scheduling feature to setup rotations weeks in advance. **What do you dislike about OnPage?** Current multi-factor authentication options are limited. **What problems is OnPage solving and how is that benefiting you?** OnPage has unchained our on-call staff from their desks. Allowing them to be available for an incident without having to monitor email every 5 minutes. ### 24. Effective and reliable service **Rating:** 4.5/5.0 stars **Reviewed by:** Mike P. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 04, 2022 **What do you like best about OnPage?** Getting important information and callback numbers **What do you dislike about OnPage?** Ringtones are shrill and unpleasant and I'm unable to use my own **What problems is OnPage solving and how is that benefiting you?** Getting pages from the answering service, office and hospital in a timely and efficient manner **Official Response from OnPage Customer Success:** > We're thrilled to hear that you find our service effective and reliable for receiving important information. We understand your concern about the ringtones and will take that into account for future enhancements. Thank you for sharing your experience with us! ### 25. Practical Alert System **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** July 19, 2022 **What do you like best about OnPage?** The alert sound crated by OnPage is something that cannot be ignored. It catches your attention. You can be sure that the person being contacted can hear the alert. **What do you dislike about OnPage?** If you have more than a couple of users, it can be pricey. Encountered some billing issues over the years that were tedious to resolve. **What problems is OnPage solving and how is that benefiting you?** It allows us as a medical practice to give time sensitive alerts to medical providers. This allows us to provide better care to other patients receiving care at times. It also replaces needing a pager at all times when the Provider is in the hospital. **Official Response from OnPage Customer Success:** > We're thrilled that you find our alert sound effective and beneficial for time-sensitive alerts in your medical practice. We understand your concerns about pricing and billing issues and are actively working to address these issues. Thank you for sharing how OnPage is making a positive impact on your ability to provide better care to patients. ### 26. Our practice has been using OnPage for several years. Accurate and efficient. **Rating:** 4.5/5.0 stars **Reviewed by:** Maurice C. | Physician, Enterprise (> 1000 emp.) **Reviewed Date:** June 30, 2022 **What do you like best about OnPage?** I most appreciate the accuracy and reliability. **What do you dislike about OnPage?** Would like a better methodology to forward messages. **What problems is OnPage solving and how is that benefiting you?** A reliable method of sending after hours patient inquiries to the covering physician. **Official Response from OnPage Customer Success:** > Simple touch the message and pop-up box will prompt you to forward the message. ### 27. On page is great! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Environmental Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2022 **What do you like best about OnPage?** I am immediately notified if someone is contacting me and am able to quickly connect with my clients. **What do you dislike about OnPage?** The inability to change the notification sound **What problems is OnPage solving and how is that benefiting you?** We can assign multiple people to the pager. **Official Response from OnPage Customer Success:** > There is a menu in the Settings page where you can choose between many alert tones. ### 28. Dependable alert system **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Law Enforcement | Enterprise (> 1000 emp.) **Reviewed Date:** July 28, 2020 **What do you like best about OnPage?** Continuous alerts as an app in the phone. Escalation process to the manager. On line access to the pager dash board and analytics. **What do you dislike about OnPage?** sound alerts not work consistently with iPhone when it is connected to another blue tooth device **What problems is OnPage solving and how is that benefiting you?** inconsistence pager alerts and not missing any messages. Keeping track of the audit. Customers or officers never miss the alert due to escalation process.. **Official Response from OnPage Customer Success:** > We value your feedback and are pleased to hear that OnPage is helping you keep track of audits and ensuring that customers or officers never miss alerts. We apologize for any inconvenience with the sound alerts on iPhone and Bluetooth devices, and our team is actively addressing this issue. ### 29. OnPage **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** July 19, 2022 **What do you like best about OnPage?** Alerts populate to my phone screen and have an audible alarm so I know when I have an alert. **What do you dislike about OnPage?** Sometimes I have to click on an alert more than once for it to register. **What problems is OnPage solving and how is that benefiting you?** After hours alerts benefits me so I know what tickets come in after hours without having to constantly check. **Official Response from OnPage Customer Success:** > You should only have to click on the alert once to open it. If you have any questions or need assistance, please don’t hesitate to contact us at 781-916-0040, option 8, or email Support at support@onpagecorp.com. ### 30. Using On-Page has been helpful assisting in temperature monitoring of our chambers and freezers **Rating:** 5.0/5.0 stars **Reviewed by:** Bashar D. | Quality Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 19, 2022 **What do you like best about OnPage?** Keeps business alert when an emergency occurs to help us keep client material form being destroyed or damaged **What do you dislike about OnPage?** The app is very difficult to use and not very user-friendly when it comes to acknowledging an alarm. **What problems is OnPage solving and how is that benefiting you?** Helping our facility keep an eye on our equipment when no one is on site. **Official Response from OnPage Customer Success:** > If you are having difficulty with the OnPage app please don’t hesitate to contact OnPage Support at 781-916-0040, option 8, or email Support at support@onpagecorp.com. ### 31. Good product, not able to affect feature requests is the only issue I have **Rating:** 3.5/5.0 stars **Reviewed by:** Frank N. | NCR Aloha, Small-Business (50 or fewer emp.) **Reviewed Date:** July 19, 2022 **What do you like best about OnPage?** It works consistently, good tools. Integration with connectwise is very useful **What do you dislike about OnPage?** How it responds in the summary, removes original summary and messes up closed loop ticket integration. **What problems is OnPage solving and how is that benefiting you?** We are able to get visibilty on tickets that previously we were not able to see. Especially if they were emailed tickets. **Official Response from OnPage Customer Success:** > If you have any questions about the OnPage app behaves with ConnectWise tickets or need assistance, please don’t hesitate to contact us at 781-916-0040, option 8, or email Support at support@onpagecorp.com. ### 32. OnPage gets the message throgh! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 05, 2022 **What do you like best about OnPage?** When OnPage sends a message, there is no denying that you are being paged. It breaks through in unmistakable ways which is the way you want it to work. **What do you dislike about OnPage?** The management interface takes time to understand and configure. **What problems is OnPage solving and how is that benefiting you?** We are using OnPage from multiple monitoring systems to notify IT staff of urgent events. **Official Response from OnPage Customer Success:** > It's great to hear that OnPage is effectively notifying your IT staff of urgent events from multiple monitoring systems. We appreciate your feedback on the management interface and are focused on making it more user-friendly. ### 33. Easy to use software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** July 01, 2022 **What do you like best about OnPage?** Easy to use Reliable Easy user interface **What do you dislike about OnPage?** I need to open the app to confirm that I'm logged in in order to receive pages. I would like something in my notifications panel to confirm that my pager is on. **What problems is OnPage solving and how is that benefiting you?** It makes it easier to have one device instead of a separate phone and pager. **Official Response from OnPage Customer Success:** > We're thrilled that OnPage has made it easier for you to consolidate your devices. We've noted your feedback about the need for a notification in the panel to confirm your pager status and will explore ways to address this in future updates. ### 34. OnPage works exactly as it should **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 19, 2022 **What do you like best about OnPage?** The reliability of this application is what I am happy with. **What do you dislike about OnPage?** The default alert sound is downright terrifying. I had to change that ASAP! **What problems is OnPage solving and how is that benefiting you?** We have a rotating on call schedule. The admin interface works great, and is very flexible with timing and change. **Official Response from OnPage Customer Success:** > Thank you for sharing your positive experience with OnPage's reliability. We apologize for the default alert sound and appreciate your feedback. We will work on providing more customizable alert options in the future. ### 35. Works well, Better than calls from a call center. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 19, 2022 **What do you like best about OnPage?** The fact that I can work and note tickets without opening our ticketing system. **What do you dislike about OnPage?** The ring tones it uses are incredibly loud and there is no option for vibrate only. **What problems is OnPage solving and how is that benefiting you?** It got us away from live calls from a call center. **Official Response from OnPage Customer Success:** > Currently the vibrate option is only available on the Android version of the OnPage app. There are volume controls in the app Settings as well as a menu of different tones. ### 36. Fast communication with customers **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** June 30, 2022 **What do you like best about OnPage?** We are able to have our customers get someone on our team, at anytime. Also, like the possibility of texting them. Great customer service. **What do you dislike about OnPage?** N/A. We have not had any issues that I am aware of. **What problems is OnPage solving and how is that benefiting you?** Our customers reaching us after hours and not having our cell phone numbers **Official Response from OnPage Customer Success:** > We're pleased to hear that OnPage is helping you with after-hours customer communication. Thank you for your feedback! ### 37. -OnPage Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 19, 2022 **What do you like best about OnPage?** The app is very reliable and I have not encountered any app crashes. **What do you dislike about OnPage?** I have been using it for over 2 years & I have no downside to using onpage. **What problems is OnPage solving and how is that benefiting you?** Being reached outside of business hours. **Official Response from OnPage Customer Success:** > We're happy to hear that OnPage is helping you stay reachable outside of business hours. Providing reliable communication is one of our top priorities. ### 38. Onpage was very helpful **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** July 01, 2022 **What do you like best about OnPage?** I am a PA in dermatology and was able to easily see who was contacting me and when. The app allowed me to have quick access to patient data and the ability to respond to patients in a timely fashion. The alert was loud enough to be able to decipher the app from other alerts as well. Overall great experience **What do you dislike about OnPage?** I did not find anything wrong with the app. **What problems is OnPage solving and how is that benefiting you?** Quicker access to patient care is always important and OnPage allows that. **Official Response from OnPage Customer Success:** > We are delighted to hear that OnPage has met your needs in providing quick access to patient data and enabling timely responses to patients. Thank you for sharing your positive experience with us! ### 39. Easy to use, solid app. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** July 20, 2022 **What do you like best about OnPage?** Easy, simple to use app. Always works well for us. **What do you dislike about OnPage?** I keep it on silent mode, as the ding is very loud. **What problems is OnPage solving and how is that benefiting you?** Much more convenient compared to are old pager system. ### 40. OnPage Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Furniture | Mid-Market (51-1000 emp.) **Reviewed Date:** August 25, 2022 **What do you like best about OnPage?** That it rang when even when the phone was on do not disturb. **What do you dislike about OnPage?** That sometimes it would get stuck and it was hard to turn off. **What problems is OnPage solving and how is that benefiting you?** It is allowing the page to go off and alert me or wake me up when needed. ### 41. On Call Crisis Work **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Civic & Social Organization | Small-Business (50 or fewer emp.) **Reviewed Date:** July 08, 2022 **What do you like best about OnPage?** OnPage has a loud alarm which is perfect for 24/7 crisis work! **What do you dislike about OnPage?** It will ring while you are on a call and is difficult to shut off while doing so. **What problems is OnPage solving and how is that benefiting you?** I have not experienced any issues. **Official Response from OnPage Customer Success:** > Thank you for your feedback. We're pleased that OnPage is meeting your needs for 24/7 crisis work. We apologize for the inconvenience of the alarm ringing during calls and will work on making it easier to silence while on a call. ### 42. Smooth Process **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** July 19, 2022 **What do you like best about OnPage?** User friendly and gets my attention when I need to respond in timely way **What do you dislike about OnPage?** Interface feels somewhat outdated but that doesn't bother me much **What problems is OnPage solving and how is that benefiting you?** Triaging crisis calls for behavioral health **Official Response from OnPage Customer Success:** > The OnPage app has been updated with a new look and feel as well as added fucntionality. ### 43. Great service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** August 01, 2022 **What do you like best about OnPage?** Very prompt in their responses and profesiinal **What do you dislike about OnPage?** Can't think of much, they do a great job **What problems is OnPage solving and how is that benefiting you?** Filtering patient phone calls ### 44. Pretty good **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** June 30, 2022 **What do you like best about OnPage?** Reliability. It consistently works and allows me to receive pages **What do you dislike about OnPage?** Repeated notifications are seeing it. After acknowledgement of a page, I still get another alert. **Recommendations to others considering OnPage:** N/a **What problems is OnPage solving and how is that benefiting you?** It allows for me to get paged. **Official Response from OnPage Customer Success:** > If this is still happening delete the alert or contact OnPage Support at 781-916-0040, option 8, or email Support at support@onpagecorp.com. ### 45. Very Reliable! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Small-Business (50 or fewer emp.) **Reviewed Date:** June 30, 2022 **What do you like best about OnPage?** very reliable, never drops or delays notifications. **What do you dislike about OnPage?** The UI can use an update, but there hasn't been many issues. **What problems is OnPage solving and how is that benefiting you?** i am not aware of any **Official Response from OnPage Customer Success:** > The latest OnPage app version has a new look and feel along with some new functionality. ### 46. Simple and easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** July 19, 2022 **What do you like best about OnPage?** Simple interface. It does the job for sending pages and is easy to use. I am able to tell if my forwarded messages are read by the recipient. **What do you dislike about OnPage?** Customization within the app and more visual appealing appearance. **What problems is OnPage solving and how is that benefiting you?** Getting pages with the information sent in an alert vs receiving a phone call **Official Response from OnPage Customer Success:** > We're pleased to hear that OnPage is helping you receive important information efficiently. We value your feedback about customization and appearance, and we'll work on making the app more visually appealing while maintaining its simplicity. ### 47. A great app for medical practices **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** June 30, 2022 **What do you like best about OnPage?** Easy to navigate app, variety of sound alerts, little to no errors in messaging **What do you dislike about OnPage?** Never got my contacts to import correctly so if I wanted to message another user, I had to manually type in their OnPage nickname **What problems is OnPage solving and how is that benefiting you?** We needed a way to relay consults to doctors in our group and track when these messages were sent and were viewed. **Official Response from OnPage Customer Success:** > Try contacting OnPage Support us at 781-916-0040, option 8, or email Support at support@onpagecorp.com. They can make sure that contact sync is enabled for your account. ### 48. OnPage is a good system for keeping me aware of critical events **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 20, 2022 **What do you like best about OnPage?** Highly Customizable Rules allow me to decide Which tickets get higher priority attention **What do you dislike about OnPage?** OnPage response to tickets can be clunky at times, and it is often easier to open my ticketing system than updating tickets through onpage **What problems is OnPage solving and how is that benefiting you?** OnPage is enabling appropriate afterhours responses for our clients ### 49. Great and simple page app **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Medical Practice | Enterprise (> 1000 emp.) **Reviewed Date:** July 04, 2022 **What do you like best about OnPage?** Provides timely pages that come through reliably and make enough noise (though vibrate is also an option) when needed to ensure I don't miss anything. **What do you dislike about OnPage?** Interface feels a bit outdated, but it functions fine. **What problems is OnPage solving and how is that benefiting you?** It is allowing me to receive pages as a physician in a timely manner **Official Response from OnPage Customer Success:** > We're thrilled to hear that OnPage is meeting your needs as a physician by providing reliable and timely pages. We value your input about the interface and will use it to enhance the user experience in future updates. ### 50. On call **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Human Resources | Mid-Market (51-1000 emp.) **Reviewed Date:** July 19, 2022 **What do you like best about OnPage?** I don't really have anything to compare **What do you dislike about OnPage?** I don't really have anything to compare it to. It's the first time I've used it. **What problems is OnPage solving and how is that benefiting you?** We use on call for shift rotation so everyone gets a chance to do on call. **Official Response from OnPage Customer Success:** > Thank you for sharing your experience. We hope OnPage continues to meet your needs for on-call scheduling. ## OnPage Discussions - [How does OnPage help with IT Alerting and On-Call Management?](https://www.g2.com/discussions/how-does-onpage-help-with-it-alerting-and-on-call-management) - 1 comment, 1 upvote - [Who uses OnPage?](https://www.g2.com/discussions/who-uses-onpage) - 1 comment, 1 upvote - [What is OnPage used for?](https://www.g2.com/discussions/what-is-onpage-used-for) - 1 comment - [View OnPage pricing details and edition comparison](https://www.g2.com/products/onpage/reviews?page=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-04+10%3A03%3A09+-0500&secure%5Bsession_id%5D=8e998eaa-b2f6-40e2-87d7-d6eb146e1c42&secure%5Btoken%5D=20f44e32b339ba2ee97b0321df58cf0185b6ecc96f800633091bef9164bb55df&format=llm_user) ## OnPage Integrations - [ConnectWise PSA](https://www.g2.com/products/connectwise-psa/reviews) - [EventSentry](https://www.g2.com/products/eventsentry/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Telescope](https://www.g2.com/products/telescope-analytics-ltd-telescope/reviews) ## OnPage Features **Collaboration** - Modules - Scheduling - Reporting **Platform** - User Authorization - HIPAA Compliant Messaging - Compliant Texting - HIPAA Compliant Messaging - Compliant Emailing - HIPAA Compliant Messaging - Clinical Communication - HIPAA Compliance - HIPAA Compliance - HIPAA Compliant Messaging - Operating Systems - HIPAA Compliant Messaging - Message Lifespan - HIPAA Compliant Messaging - Workflow Enhancement - HIPAA Compliant Messaging **Operations** - Automated Scheduling - Absence Management - Mobile Access - Resource Management **Monitoring** - Constant Monitoring - Timely Alerts - TIcket Accuracy - AI Monitoring **Generative AI** - AI Text Generation **Communication** - Security - Health Care Messages - Alarms - Messaging - Telephone - Notifications **Administrative** - Employee Work Status - Days-Off Approval - Time Tracking - Staffing Data - Mass Notifications **Management Tools** - Ticket Assignment - Standardization - Lifecycle Visualization **Agentic AI - IT Alerting** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Patient Management** - Staff Scheduling - CDI (Clinical Document Improvement) **Generative AI** - AI Text Generation - AI Text Summarization **Operations** - Correspondance Variety - Data Sharing - Cross Platform Support - Routing - Health Care IT Integration - Analytics and Reporting - Messaging Security **Agentic AI - Incident Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top OnPage Alternatives - [PagerDuty](https://www.g2.com/products/pagerduty/reviews) - 4.5/5.0 (948 reviews) - [xMatters](https://www.g2.com/products/xmatters/reviews) - 4.5/5.0 (766 reviews) - [Freshservice](https://www.g2.com/products/freshservice/reviews) - 4.6/5.0 (1,298 reviews)