OnPage Reviews & Product Details

OnPage offers a broad range of solutions, including Clinical Communication and Collaboration, On-Call Management, IT alerting, and Call Routing automation. The platform enables organizations to instantly deliver urgent notifications to the right on-call team through persistent, high-priority alerts that can override mute settings. With built-in on-call scheduling and escalation management, advanced routing such as round-robin alert distribution, secure messaging with high-priority alerting (paging), role-based and group messaging, incident reporting, mass notification, 200+ integrations, and real-time reporting capabilities, OnPage helps teams respond faster to critical IT, healthcare, and other business incidents with accountability and assurance. Incident responders across healthcare, IT, facilities, and other sectors are empowered to significantly improve their response times with an advanced, secure critical communication and collaboration platform. By unifying automation, secure messaging, alerting, collaboration, mass messaging, and real-time analytical insights, OnPage’s purpose-built platform supports complex workflows with unmatched precision and ensures that urgent notifications are never missed. For healthcare organizations, OnPage offers an all-encompassing, HIPAA-compliant clinical communication and collaboration platform designed to accelerate response times, improve coordination, promote interoperability, enhance patient outcomes, improve situational awareness, and reduce risks. For IT and incident response teams across different industries, OnPage provides an automated incident alerting and on-call management platform, streamlining incident response by delivering persistent, real-time alerts to the right on-call engineers, reducing mean time to resolution, boosting operational efficiency, and enabling mass notifications to keep the larger ecosystem informed during critical events. OnPage's solutions are widely adopted across various industries, including healthcare, IT and managed services, manufacturing, facilities, and field services. Founded in 2011, OnPage is certified as a Women’s Business Enterprise (WBE) by the Center for Women & Enterprise, a regional partner of the Women’s Business Enterprise National Council, and actively champions women-owned businesses to drive impactful change. To learn more and try OnPage for free, visit www.onpage.com.

Seller

OnPage

Discussions

OnPage Community

Languages Supported

English

Solution Type

All-in-One

Overview by

OnPage Sales

Used by Vinson & Elkins and 2 others

Beta

Pricing

Pricing provided by OnPage.

Free Trial

Free

10 seat

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OnPage Integrations

(19)

Verified by OnPage

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OnPage Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is OnPage, and what problem is it built to solve?

OnPage is an incident alert management and clinical communication and collaboration platform. It is built to route critical notifications to the on-call person who can respond, helping organizations address urgent events and reduce reliance on email, text messages, and phone calls.

What languages does OnPage support?

It supports eight languages: Arabic, English, French, German, Hebrew, Persian, Portuguese, and Spanish.

What company sizes and industries is OnPage the best fit for?

OnPage’s strongest fit in the positive user experience is among small businesses, with mid-market and enterprise teams also represented. Healthcare and IT-related organizations stand out among the industries using it.

How long does it take to implement OnPage across a team?

OnPage can be quick to get live: under a month is the most common reported implementation range. Longer implementations are also reported, particularly when teams need more time to configure the system.

Time to go live	Relative frequency
Under 1 month	Most common
1–3 months	Less common
6–12 months	Occasional

What customer support options does OnPage provide, and how do users find the overall support experience?

Support is available through chat, including access to a live representative 24/7. The support experience is often described as responsive and helpful, especially when resolving setup or delivery issues.

What is the experience like for teams switching to OnPage from another tool?

Switching to OnPage has often meant moving from physical pagers, older paging services, or less dependable alerting and call-center workflows to alerts on a mobile device. Users value the greater reliability, easier access while away from a desk, and more control over on-call schedules and escalation; the transition can still require some setup and adjustment.

What features or capabilities could make OnPage even more useful?

Teams would find OnPage more useful with more control over how alerts sound and repeat, especially after an alert has been acknowledged. Common improvement areas include:

Offer more customizable alert tones, volume, and notification behavior.
Make it easier to stop or manage repeated alerts once someone has responded.
Make the administration interface and schedule management clearer and easier to navigate.
Expand reporting and integration options to better support team workflows.

Is OnPage considered safe and secure for handling data?

OnPage is used for secure communication involving sensitive patient information, and users value being able to keep those messages private rather than relying on ordinary texting. That makes it a relevant option for teams handling clinical communications.

G2 reviews are authentic and verified.

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Stephanie L.

Small-Business (50 or fewer emp.)

5/7/2024

"Reliable Pager"

4/5

What do you like best about OnPage?

It ensures I receive pages in a timely manner with different timing and sound options to alert me. Review collected by and hosted on G2.com.

What do you dislike about OnPage?

None that I can think of. It's loud but I want it to be so I am alerted. Review collected by and hosted on G2.com.

Response from OnPage Customer Success of OnPage

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Thank you for your feedback! We're pleased to hear that OnPage is meeting your needs for timely and reliable communication with your patients.

On the Settings page of the OnPage app you can select audible alert volume levels. There is high, medium, silent and on the Android phone vibrate.

You can also select from a menu of audible tones for the alerts.

paiton g.

Small-Business (50 or fewer emp.)

4/30/2024

"easy to use"

5/5

What do you like best about OnPage?

OnPage is easy to use and set up. Their support team is quick to help. App is easy to use with useful features. Review collected by and hosted on G2.com.

What do you dislike about OnPage?

There are not any features on the app that would cause me to dislike the app. Review collected by and hosted on G2.com.

Response from OnPage Customer Success of OnPage

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We're glad to hear that you find OnPage easy to use and that our support team has been helpful. Thank you for your feedback!

kamlesh s.

Biomedical Engineer

Small-Business (50 or fewer emp.)

Originally submitted 8/23/2024

"well design system."

4/5

What do you like best about OnPage?

Good paging system. clear communication amd messages. Review collected by and hosted on G2.com.

What do you dislike about OnPage?

nothing so far any bad experiencwe. constant remind till answer. Review collected by and hosted on G2.com.

juan s.

Small-Business (50 or fewer emp.)

5/15/2024

"I think it's great, if any issue comes up you get notified pretty quick."

5/5

What do you like best about OnPage?

You get quick notifications on any equipment alerts and a quick response so you can take care of any critical alerts on your equipment. Review collected by and hosted on G2.com.

What do you dislike about OnPage?

I don't have anything bad to say about OnPage. Review collected by and hosted on G2.com.

Response from OnPage Customer Success of OnPage

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We're glad to hear that you find our quick notifications helpful! Thank you for the positive feedback.

Verified User in Hospital & Health Care

Mid-Market (51-1000 emp.)

8/27/2024

"Effective and easy to use"

5/5

What do you like best about OnPage?

I like the ability to listen to the message and also read the transcription. Review collected by and hosted on G2.com.

What do you dislike about OnPage?

I feel that the transcription could improve as some of the messages are not transcribed properly. Review collected by and hosted on G2.com.

rebecca c.

Enterprise (> 1000 emp.)

12/14/2023

"OnPage allows me to complete my work easily and smoothly"

4/5

What do you like best about OnPage?

The variety of alerts you can set to receive when you get a page. I also find it very user friendly and that it is easy to forward pages. And that you can call back pages easily by clicking on the number. Review collected by and hosted on G2.com.

What do you dislike about OnPage?

I honestly cannot think of anything that I don't like about OnPage. I haven't had any issues with it. I do wish there was a way for the person paging to leave a short message to give some idea of what they are paging about. Review collected by and hosted on G2.com.

Response from OnPage Customer Success of OnPage

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If you are sending an alert from email or SMS text enter the onpageID@onpage.com as the Send To address and then enter the subject and body of the message. You can include attachments such as PNG, JEP, WAV, PDF or Word documents to the message.

Leon Z.

Mid-Market (51-1000 emp.)

5/7/2024

"quick and reliable notification system"

5/5

What do you like best about OnPage?

it can notify me on urgent issues even when my phone is set in sleep mode or accidentally set in silence mode Review collected by and hosted on G2.com.

What do you dislike about OnPage?

could be noisy during night or sleep. better have a rising music, slowly raise the sound Review collected by and hosted on G2.com.

Response from OnPage Customer Success of OnPage

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We're glad to hear that you find our notification system quick and reliable, especially in urgent situations. We understand your concern about potential noise during the night and will take your feedback into consideration for future improvements. In the OnPage apps Setting page there are many audible alerts to choose from that are not a jarring as the default audible alert.

Chilembwe A.

System Administrator

Mid-Market (51-1000 emp.)

12/14/2023

"I have frequently used OnPage while on-call as a Network System Administrator"

4.5/5

What do you like best about OnPage?

OnPage offers a simple, yet structured interface with many options. It was easy to setup and get started with little to no training. There are custom features that integrate with each user at any time. I used OnPage for 2 weeks straight and never had an issue that needed customer support. Customer support staff are available 24/7 in case of emergency. Review collected by and hosted on G2.com.

What do you dislike about OnPage?

OnPage alerts can be frequent, so it is best to download it on a separate device than your personal one. Setting up OnPage with your ticketing system may take some time. Review collected by and hosted on G2.com.

Response from OnPage Customer Success of OnPage

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We're glad to hear that OnPage has been a valuable tool for you. Thank you for highlighting the simplicity and custom features of our interface, as well as our 24/7 customer support. We appreciate your feedback about the setup process with ticketing systems. We will take this into consideration for future improvements.