--- title: OnPage Reviews meta_title: 'OnPage Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 313 reviews by the users' company size, role or industry to find out how OnPage works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 313 scale: '5' date_modified: '2026-07-24' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # OnPage Reviews **Vendor:** OnPage **Category:** [IT Alerting Software](https://www.g2.com/categories/it-alerting) **Average Rating:** 4.3/5.0 **Total Reviews:** 313 ## About OnPage OnPage offers a broad range of solutions, including Clinical Communication and Collaboration, On-Call Management, IT alerting, and Call Routing automation. The platform enables organizations to instantly deliver urgent notifications to the right on-call team through persistent, high-priority alerts that can override mute settings. With built-in on-call scheduling and escalation management, advanced routing such as round-robin alert distribution, secure messaging with high-priority alerting (paging), role-based and group messaging, incident reporting, mass notification, 200+ integrations, and real-time reporting capabilities, OnPage helps teams respond faster to critical IT, healthcare, and other business incidents with accountability and assurance. Incident responders across healthcare, IT, facilities, and other sectors are empowered to significantly improve their response times with an advanced, secure critical communication and collaboration platform. By unifying automation, secure messaging, alerting, collaboration, mass messaging, and real-time analytical insights, OnPage’s purpose-built platform supports complex workflows with unmatched precision and ensures that urgent notifications are never missed. For healthcare organizations, OnPage offers an all-encompassing, HIPAA-compliant clinical communication and collaboration platform designed to accelerate response times, improve coordination, promote interoperability, enhance patient outcomes, improve situational awareness, and reduce risks. For IT and incident response teams across different industries, OnPage provides an automated incident alerting and on-call management platform, streamlining incident response by delivering persistent, real-time alerts to the right on-call engineers, reducing mean time to resolution, boosting operational efficiency, and enabling mass notifications to keep the larger ecosystem informed during critical events. OnPage's solutions are widely adopted across various industries, including healthcare, IT and managed services, manufacturing, facilities, and field services. Founded in 2011, OnPage is certified as a Women’s Business Enterprise (WBE) by the Center for Women & Enterprise, a regional partner of the Women’s Business Enterprise National Council, and actively champions women-owned businesses to drive impactful change. To learn more and try OnPage for free, visit www.onpage.com. ## OnPage Pros & Cons **What users like:** - Users appreciate the **ease of use** of OnPage, praising its intuitive navigation and quick setup for seamless communication. (22 reviews) - Users appreciate the **24/7 notification system** of OnPage, ensuring they never miss emergency alerts even on DND. (11 reviews) - Users appreciate the **easy setup** of OnPage, allowing for quick installation and smooth startup experiences. (7 reviews) - Users highlight the **exceptional reliability** of OnPage, ensuring consistent connectivity even in challenging coverage areas. (7 reviews) - Users highlight the **easy setup** of OnPage, allowing for a quick and straightforward installation process. (7 reviews) - Users appreciate the **simple and structured interface** of OnPage, making it easy to get started without training. (7 reviews) - Alerting System (5 reviews) - Users value the **reliable alert system** of OnPage, ensuring timely reminders and seamless on-call management. (5 reviews) - Users value the **easy-to-use alerts** from OnPage, streamlining the on-call experience and improving workflow efficiency. (5 reviews) - Automation (4 reviews) **What users dislike:** - Users struggle with the **inability to modify alert tones** , making nighttime work challenging and notifications overwhelming. (10 reviews) - Users find the **default notification sound disturbing** , often too loud, and difficult to change effectively. (6 reviews) - Users report **call issues** with OnPage, highlighting difficulties in calling, lack of texting, and complex interfaces. (4 reviews) - Users find OnPage's interface **not user-friendly** , citing difficulties in navigation and clarity during scheduling tasks. (4 reviews) - Users experience **delays in receiving login codes** , impacting their ability to access OnPage efficiently. (3 reviews) - Difficult Setup (3 reviews) - Messaging Issues (3 reviews) - UX Improvement (3 reviews) - Complex Setup (2 reviews) - Complex UI (2 reviews) ## OnPage Reviews ### 1. Reliable communication during my on-call shifts **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** August 01, 2024 **What do you like best about OnPage?** I enjoy the reliability of the app. Whenever I am on-call at the hospital, I am easily reachable through OnPage. The notifications are loud and always wake me up even if I am called in at night. It has made my on-call experience much better because I could stop worrying about if I am going to miss a call if my phone is on silent. **What do you dislike about OnPage?** The app used to look old and have a very outdated interface, but this has since been fixed with the new update. The app is easy to use and has a modern look. **What problems is OnPage solving and how is that benefiting you?** OnPage replaced old communication methods that failed to wake up me and the other doctors. Now we are always ready to tend to urgent patient needs. ### 2. It makes sure you are notified **Rating:** 4.0/5.0 stars **Reviewed by:** Garrett H. | Systems Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** August 26, 2024 **What do you like best about OnPage?** OnPage is a great tool for being notified about pending communications that need to be acknowleged. The notification sound is hard to ignore. Initial setup only took a few minutes, and it was ready to use. **What do you dislike about OnPage?** OnPage ignores your system volume settings. The notification sound will still play unless is turned off from within the app. **What problems is OnPage solving and how is that benefiting you?** After-hours support is more easily accessible for our clients. Our techs are being alerted on a rotational basis. ### 3. Does not work for non-hospitalit call systems **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** April 12, 2025 **What do you like best about OnPage?** Voicemail written out for you so you don’t have to actually listen to each one. **What do you dislike about OnPage?** No texting or ability to respond. Useless for regular on call calls through a jail system. **What problems is OnPage solving and how is that benefiting you?** None are solved ### 4. Efficient and easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Chip F. | Manager of IT Service Desk, Mid-Market (51-1000 emp.) **Reviewed Date:** August 26, 2024 **What do you like best about OnPage?** That it is overall simplisitic and easy to use for multiple teams within our organization. **What do you dislike about OnPage?** It does take some time to learn the GUI interface with how to schedule multiple people on call. Also, waiting for the feature to allow the same user to be logged into 2 different groups at the same time on the APP. **What problems is OnPage solving and how is that benefiting you?** Speed to reply to Critical issues ### 5. Efficient and Reliable: My Experience with OnPage **Rating:** 3.5/5.0 stars **Reviewed by:** Luca H. | Ambulancier AMU, Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2024 **What do you like best about OnPage?** I appreciate OnPage for its robust alert system that ensures critical messages are never missed. The prioritization of alerts helps in managing time-sensitive issues effectively, making it indispensable in high-stakes environments. Its user-friendly interface also allows for seamless navigation and operation. **What do you dislike about OnPage?** Despite its many benefits, OnPage can improve by enhancing its integration capabilities with other software. Occasionally, the app experiences delays in syncing with external calendars and databases, which can hinder workflow efficiency. Additionally, a more flexible customization option would be beneficial for tailoring its features to specific organizational needs. **What problems is OnPage solving and how is that benefiting you?** OnPage effectively addresses the issue of missed communications in critical situations by prioritizing and managing alerts efficiently. This has been particularly beneficial for me in ensuring that important messages do not get overlooked amidst the high volume of communications in my workplace. Its reliable notification system also reduces response times during emergencies, which is crucial for maintaining operational continuity and safety. Moreover, OnPage's escalation feature ensures that if an alert is not addressed promptly, it automatically notifies the next person in line, thereby reducing the risk of oversight. This comprehensive approach to communication management has greatly improved our team's coordination and response effectiveness. **Official Response from OnPage Customer Success:** > Thank you for sharing your positive experience with OnPage! We are glad to hear that our robust alert system and prioritization features have been beneficial to you in managing time-sensitive issues effectively. We are constantly updating OnPage with new features and functions. We appreciate your feedback and will continue to strive for excellence in meeting your communication needs. ### 6. On Call Notifications Made Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Darell C. | Sr IT Systems Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** April 30, 2024 **What do you like best about OnPage?** OnPage offers multiple capability for notification to groups or schedules of groups via multiple methods (app, phone, text) and is very customizable. It does the job its predecessors "used to" do before they grew into monitory platforms and away from simple notification systems. Customer support is very responsive - usually right away, always within a day. **What do you dislike about OnPage?** Not much - it does what it is supposed to do. One annoyance from the web management platform is changes often require a page refresh before they show up, and a page refresh ALWAYS goes back to the main Dashboard requiring additional navigation. **What problems is OnPage solving and how is that benefiting you?** Vendor monitoring/alerting has always been difficult to ensure the "right" person or team gets the call. **Official Response from OnPage Customer Success:** > Thank you for the positive feedback! We're pleased that OnPage has been able to meet your notification needs effectively. We understand the inconvenience with the web management platform and will work on improving the user experience. We appreciate your input. ### 7. ONPage is wonderful system allowing clinicians to relax knowing they'll get important communications **Rating:** 5.0/5.0 stars **Reviewed by:** Richard B. | On Call RN for Hospice. Other position Director and founder fo the Virtual Prostate Cancer Clinic at DF/BWCC, Mid-Market (51-1000 emp.) **Reviewed Date:** August 23, 2024 **What do you like best about OnPage?** The ability to forward pages quickly to othersand set priority of message. I love that a paging sytem allows you to Seach in organization whom to send it too. **What do you dislike about OnPage?** I can't think of anything, but perhaps the ability to forward directly to my email or a web-based portal to open on my laptop to cut and paste into documentation on the client. In my other position, running a virtual follow-up clinic, I could see the value in this area also **What problems is OnPage solving and how is that benefiting you?** direct communication to me alerting me of pt needs from triage staff ### 8. My OnPage Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Travis S. | On-Call Paging Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2024 **What do you like best about OnPage?** Useful for communicating with other coworkers and associates in a fast, secure manner. **What do you dislike about OnPage?** On rare occasions, I won't get notified of a page but I believe that's an issue with my phone. Overall nothing really bad to say. **What problems is OnPage solving and how is that benefiting you?** We were using a live answering service prior, and OnPage has helped save time, personnel, and money! ### 9. Effective and Easy to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Tahjay T. | Service Desk Analyst II, Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2024 **What do you like best about OnPage?** OnPage is a great alternative to carrying an extra phone for on-call duties. App is intuitive and easy to use. Alerts can be set to break through any DnD or focus modes so you never have to worry about missing a page. **What do you dislike about OnPage?** I wish there were more options for page sounds. The built-in ones are ok and get the job done but more options would be nice. **What problems is OnPage solving and how is that benefiting you?** OnPage allows our on-call rotation to be seamless. All of are schedules are in the app and can be viewed by all team members which is fantastic. It's helping our team be proactive and allows us to respond to alerts as quickly as possible. **Official Response from OnPage Customer Success:** > We're glad to hear that OnPage is effective and easy to use for your on-call duties. We appreciate your feedback about the page sounds and will take it into consideration for future updates. ### 10. This app is amazing! **Rating:** 5.0/5.0 stars **Reviewed by:** Kelly S. | SUD Evaluator, Small-Business (50 or fewer emp.) **Reviewed Date:** August 23, 2024 **What do you like best about OnPage?** The fact that it over rides all other apps and even when my phone is on silent, it auto turns sound on for the page alert. **What do you dislike about OnPage?** I honestly have not found a downside to this app. **What problems is OnPage solving and how is that benefiting you?** Having a central place for our hospitals to reach us for MH and SUD evaluations. ### 11. Good **Rating:** 4.5/5.0 stars **Reviewed by:** Kelly F. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2024 **What do you like best about OnPage?** They finally added the little red circle when there is a non-answered page, which is nice. Larger font appreciated. **What do you dislike about OnPage?** Please make the phone number of the patient to call back automatically encrypted with a star 67. Doximity Dialer does this and Athena. Have a night mode where in the very darkness of a room it's able to read in large print **What problems is OnPage solving and how is that benefiting you?** Solve that you need encrypted automatic callback when you press a phone number*67. Athena and Doximity Dialer do this. A night mode with larger font so it doesn't hurt eyes trying to read it in the dark. **Official Response from OnPage Customer Success:** > We appreciate your input! The addition of the red circle and larger font are aimed at improving user experience. The ability to call out from the app and mask the caller ID is a feature request that is being added soon. ### 12. Efficient and Easy **Rating:** 4.5/5.0 stars **Reviewed by:** Madeline H. | Service Supply Worker, Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2024 **What do you like best about OnPage?** I appreciate how user friendly it is! And the sound settings **What do you dislike about OnPage?** I dislike the odd typos, as it can be confusing for the recipient at times **What problems is OnPage solving and how is that benefiting you?** It helps communication and makes this run smoothly between staff in emergency situatjons ### 13. Good functionality, could use a better admin UI **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2024 **What do you like best about OnPage?** The ability to schedule on call shifts and create groups that are as much "set it and forget it" as you can get. **What do you dislike about OnPage?** The admin UI is very clunky and there is not a web interface for the non-admin users. Documentation could be better as well. For example, I knew that you could have email the onpage group (or user) but it doesn't give any documentation about what the email should be, I had to figure that out and ask our support. **What problems is OnPage solving and how is that benefiting you?** OnPage is allowing our engineering team to have a system to alert when an incident or support is needed after hours. With the ability to email, we can create custom forms to collect information which can then be sent to the oncall engineer. **Official Response from OnPage Customer Success:** > Thank you for sharing your experience with OnPage. We value your feedback on the admin UI and documentation, and we will strive to make improvements in these areas. We're pleased to hear that our platform is meeting your team's needs for incident alerting and on-call support. ### 14. Very good alert system just lacking slightly **Rating:** 4.0/5.0 stars **Reviewed by:** Anthony M. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2024 **What do you like best about OnPage?** I like being able to see who on my team has alerts on/off and who has viewed them and who hasn't. Alert tones make sure you hear it. **What do you dislike about OnPage?** I dislike it controlling my phones media volume and not being able to control alerts to make them low priority so it doesn't block my screen when using GPS or something important **What problems is OnPage solving and how is that benefiting you?** It is controlling all of our alarms for a critical facility at a data center. It is stable and fast to alarm out. **Official Response from OnPage Customer Success:** > We're glad to hear that you find our alert system helpful for managing your team's alerts and that the alert tones ensure you don't miss any notifications. We appreciate your feedback about the control of media volume and the ability to prioritize alerts, and we will take this into consideration for future improvements. In the OnPage app Settings you can choose a different audible alert and one of these is the low priority alert sound. Audible alerts can be set to high, low, silent and on the Android phone you can select vibrate. ### 15. Experience has been OK. It does let you know "loudly" when you receive a message. **Rating:** 4.5/5.0 stars **Reviewed by:** Carl B. | Country Director of Uganda, Small-Business (50 or fewer emp.) **Reviewed Date:** August 23, 2024 **What do you like best about OnPage?** It's not that hard to understand. It wasn't that hard to download and get started. **What do you dislike about OnPage?** You have to be connected to the internet, which sometimes is not possible. **What problems is OnPage solving and how is that benefiting you?** So far, nothing. ### 16. A quality notification system **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** May 17, 2024 **What do you like best about OnPage?** The system will continually alert the recipeints until the alert has been acknowledged. A helpful feature of the system is that schedules can be set so the people that are on site can be the ones integrated into the notifications. Every shift uses the system and check it multiple times a day. **What do you dislike about OnPage?** The only downside that has come up so far is that occasionally a colleague of mine has had all of the weekend notifications come through Monday morning even though the weekend team has already addressed the issues causing the notifications. Thankfully the system makes it easy enough to clear and reset the alarms. **What problems is OnPage solving and how is that benefiting you?** Time sensitive notification of critical equipment issues and building monitoring. **Official Response from OnPage Customer Success:** > We appreciate your feedback on the benefits of our notification system for time-sensitive alerts and scheduling. We apologize for the inconvenience caused by delayed weekend notifications and are committed to resolving this issue to ensure a seamless experience for all users. If you have any questions or need assistance, please don’t hesitate to contact us at 781-916-0040, option 8, or email Support at support@onpagecorp.com. ### 17. Very good in terms of alarms and reminders of alarms **Rating:** 4.5/5.0 stars **Reviewed by:** Morhaf T. | Building Management System Operator, Enterprise (> 1000 emp.) **Reviewed Date:** August 23, 2024 **What do you like best about OnPage?** The functionality of the app and the simplicity of it **What do you dislike about OnPage?** Sometimes it disconnects and needs to be logged out and longged in **What problems is OnPage solving and how is that benefiting you?** Receiving alerts in real time ### 18. Simple, secure and useful **Rating:** 4.0/5.0 stars **Reviewed by:** Klodian G. | Emergency doctor, Small-Business (50 or fewer emp.) **Reviewed Date:** August 23, 2024 **What do you like best about OnPage?** Its its simplicity on everyday usage and never creating problems. **What do you dislike about OnPage?** Not everyone knows ,use and believe that OnPage can be so simple and reliable **What problems is OnPage solving and how is that benefiting you?** Communication and privacy ### 19. OnPage review **Rating:** 3.0/5.0 stars **Reviewed by:** Steaphon H. | IT Infrastructure and Security Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** August 23, 2024 **What do you like best about OnPage?** Helpful for our IT on call system for troubleshooting issues **What do you dislike about OnPage?** Not alot of features for customizable to the company. **What problems is OnPage solving and how is that benefiting you?** alerting us to potential issues ### 20. Not user friendly **Rating:** 0.5/5.0 stars **Reviewed by:** Viral P. | Research Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** August 27, 2024 **What do you like best about OnPage?** Nothing. It's very cumbersome to use the app **What do you dislike about OnPage?** Everything. Not good transcription of voice **What problems is OnPage solving and how is that benefiting you?** To get the pages ### 21. My go to app **Rating:** 5.0/5.0 stars **Reviewed by:** Lackson K. | Nurse Practitioner, Mid-Market (51-1000 emp.) **Reviewed Date:** August 27, 2024 **What do you like best about OnPage?** This app gives direct information when the nurses want to communicate with in regards to the status of my patients. I got both the voice recording and the transcribed messages **What do you dislike about OnPage?** Sometimes the transcription is not well correct therefore I have to listen to recording instead to get the correct message **What problems is OnPage solving and how is that benefiting you?** Critical communication with the nurses ### 22. great app **Rating:** 5.0/5.0 stars **Reviewed by:** melissa b. | NP, Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2024 **What do you like best about OnPage?** Great alert notification and detailed messaging **What do you dislike about OnPage?** text alert too soon after first..more time needed **What problems is OnPage solving and how is that benefiting you?** n/a **Official Response from OnPage Customer Success:** > Currently the alert on the app repeats every 60 seconds until the message is read. It will time out after 8 hours if not read. Redundancy text alerts can be configured to different delay times as needed. ### 23. Utilization of a notification system **Rating:** 2.5/5.0 stars **Reviewed by:** Kevin J. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2024 **What do you like best about OnPage?** I like the continuity of the application and also the extent of nofiying elements available. I also like how easy deployment is, I can push this out via apple VPP across several devices. I have not yet used the customer support aspect of this product but I am sure there will be an instance when I will need to rely on support. **What do you dislike about OnPage?** I do not like the fact that this is still completely dependent upon the end-user, as they can simply disable the notifications and avoid the system all together. **What problems is OnPage solving and how is that benefiting you?** The need for a sufficient notification platform for incident management and support response. **Official Response from OnPage Customer Success:** > We're glad to hear that you appreciate the continuity and ease of deployment of our application. We understand your concern about end-users disabling notifications and we are constantly working on improving our system to address this issue. ### 24. On Call Review **Rating:** 5.0/5.0 stars **Reviewed by:** Emmy K. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2024 **What do you like best about OnPage?** I appreciate how loud and scary the sound is. Not only does it wake me up, but it makes sure I respond. The layout is also very easy to understand. **What do you dislike about OnPage?** There is nothing specific I dislike. The sound is scary - but that is a good thing. **What problems is OnPage solving and how is that benefiting you?** OnPage helps us reach crisis situations as soon as possible, and allows us to offer crisis managament services. **Official Response from OnPage Customer Success:** > It's great to hear that our alert sound is effective in ensuring a quick response and that you find the layout easy to understand. We're glad that OnPage is helping you reach crisis situations promptly and offer crisis management services. As a note, you can control the audible art sound level by going to Settings at the bottom of the OnPage app. You can set the alert volume level to loud, medium or silent and on the Android phone you can select vibrate. You can also choose a different audible sound. ### 25. Reliable Pager **Rating:** 4.0/5.0 stars **Reviewed by:** Stephanie L. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2024 **What do you like best about OnPage?** It ensures I receive pages in a timely manner with different timing and sound options to alert me. **What do you dislike about OnPage?** None that I can think of. It's loud but I want it to be so I am alerted. **What problems is OnPage solving and how is that benefiting you?** It ensures I have a direct and reliable line of communication with my patients when on call. **Official Response from OnPage Customer Success:** > Thank you for your feedback! We're pleased to hear that OnPage is meeting your needs for timely and reliable communication with your patients. On the Settings page of the OnPage app you can select audible alert volume levels. There is high, medium, silent and on the Android phone vibrate. You can also select from a menu of audible tones for the alerts. ### 26. easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** paiton g. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2024 **What do you like best about OnPage?** OnPage is easy to use and set up. Their support team is quick to help. App is easy to use with useful features. **What do you dislike about OnPage?** There are not any features on the app that would cause me to dislike the app. **What problems is OnPage solving and how is that benefiting you?** OnPage helps my job easier for on-call and as a case worker. **Official Response from OnPage Customer Success:** > We're glad to hear that you find OnPage easy to use and that our support team has been helpful. Thank you for your feedback! ### 27. well design system. **Rating:** 4.0/5.0 stars **Reviewed by:** kamlesh s. | Biomedical Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 23, 2024 **What do you like best about OnPage?** Good paging system. clear communication amd messages. **What do you dislike about OnPage?** nothing so far any bad experiencwe. constant remind till answer. **What problems is OnPage solving and how is that benefiting you?** qwe use for On call and detail explaination for the problem. ### 28. I think its great, if any issue come up you get notified pretty quick. **Rating:** 5.0/5.0 stars **Reviewed by:** juan s. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2024 **What do you like best about OnPage?** you get quick notifications on any equipment alerts and a quick response so you can take care of any critical alerts on your equipment. **What do you dislike about OnPage?** i dont have anything bad to say about onpage. **What problems is OnPage solving and how is that benefiting you?** alerts on critical equipment **Official Response from OnPage Customer Success:** > We're glad to hear that you find our quick notifications helpful! Thank you for the positive feedback. ### 29. Effective and easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** August 27, 2024 **What do you like best about OnPage?** I like the ability to listen to the message and also read the transcription. **What do you dislike about OnPage?** I feel that the transcription could improve as some of the messages are not transcribed properly. **What problems is OnPage solving and how is that benefiting you?** I like that the facility staff have to use page instead of texting us directly and allowing the calls to be routed to the appropriate providers. ### 30. OnPage allows me to complete my work easily and smoothly **Rating:** 4.0/5.0 stars **Reviewed by:** rebecca c. | Enterprise (> 1000 emp.) **Reviewed Date:** December 14, 2023 **What do you like best about OnPage?** The variety of alerts you can set to receive when you get a page. I also find it very user friendly and that it is easy to forward pages. And that you can call back pages easily by clicking on the number. **What do you dislike about OnPage?** I honestly cannot thing of anything that I don't like about OnPage. I haven't had any issues with it. I do wish there was a way for the person paging to leave a short message to give some idea of what they are paging aboout. **What problems is OnPage solving and how is that benefiting you?** It allows clients to reach me for urgent matters that need follow up. **Official Response from OnPage Customer Success:** > If you are sending an alert from email or SMS text enter the onpageID@onpage.com as the Send To address and then enter the subject and body of the message. You can include attachments such as PNG, JEP, WAV, PDF or Word documents to the message. ### 31. quick and reliable notification system **Rating:** 5.0/5.0 stars **Reviewed by:** Leon Z. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2024 **What do you like best about OnPage?** it can notify me on urgent issues even when my phone is set in sleep mode or accidentally set in silence mode **What do you dislike about OnPage?** could be noisy during night or sleep. better have a rising music, slowly raise the sound **What problems is OnPage solving and how is that benefiting you?** notification when phone in silence mode, when accidentaly put silence, OnPage can alert me critical messsage **Official Response from OnPage Customer Success:** > We're glad to hear that you find our notification system quick and reliable, especially in urgent situations. We understand your concern about potential noise during the night and will take your feedback into consideration for future improvements. In the OnPage apps Setting page there are many audible alerts to choose from that are not a jarring as the default audible alert. ### 32. I have frequently used OnPage while on-call as a Network System Administrator **Rating:** 4.5/5.0 stars **Reviewed by:** Chilembwe A. | System Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** December 14, 2023 **What do you like best about OnPage?** OnPage offers a simple, yet structured interface with many options. It was easy to setup and get started with little to no training. There are custom features that integrate with each user at any time. I used OnPage for 2 weeks straight and never had an issue that needed customer support. Customer support staff are available 24/7 in case of emergency. **What do you dislike about OnPage?** OnPage alerts can be frequent, so it is best to download it on a seperate device than your personal one. Setting up OnPage with your ticketing system may take some time. **What problems is OnPage solving and how is that benefiting you?** OnPage allows for neccesary escalation without needing to be on your computer. You can respond from your phone. It allows more flexibility during moments where you may be away from your desk. **Official Response from OnPage Customer Success:** > We're glad to hear that OnPage has been a valuable tool for you. Thank you for highlighting the simplicity and custom features of our interface, as well as our 24/7 customer support. We appreciate your feedback about the setup process with ticketing systems. We will take this into consideration for future improvements. ### 33. Great **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 23, 2024 **What do you like best about OnPage?** The UI is nice and very easy to use. It is also updated. **What do you dislike about OnPage?** The ringtone selection isnt good. Need to work on that. **What problems is OnPage solving and how is that benefiting you?** After hours calls ### 34. One of the better paging apps I have used. **Rating:** 5.0/5.0 stars **Reviewed by:** Robert F. | Systems Engineer VEEAM, Mid-Market (51-1000 emp.) **Reviewed Date:** May 15, 2024 **What do you like best about OnPage?** Responding to pages is easy. Very simpole to use. **What do you dislike about OnPage?** Experience has been very good so far. I am a new user but no complaints. **What problems is OnPage solving and how is that benefiting you?** Server alerts. Page is consise about what the issue is we are experiencing. **Official Response from OnPage Customer Success:** > Thank you for sharing your positive experience with OnPage. We appreciate your support as a new user! ### 35. Excellent replacement for traditional pager **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** August 23, 2024 **What do you like best about OnPage?** Works on iphone Easy to use app connects directly to phone numbers **What do you dislike about OnPage?** Not enough ring tones, volume and vibration settings **What problems is OnPage solving and how is that benefiting you?** Physician on call responsibilities ### 36. It works so well my neighbors know I'm on-call **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** May 10, 2024 **What do you like best about OnPage?** the pager is loud and the app is simple to setup **What do you dislike about OnPage?** It's loud like its supposed to be I cant complain **What problems is OnPage solving and how is that benefiting you?** We are notifed of critical alerts immediately **Official Response from OnPage Customer Success:** > We're glad to hear that OnPage is working well for you and that you find the pager loud and the app easy to set up. Thank you for your feedback! You can choose the audio alert volume in the OnPage apps Setting page. OnPage offers loud, medium and silent. Additionally, on Android phones there is a vibrate option. ### 37. Wakes me up, Does the Job **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2023 **What do you like best about OnPage?** OnPage does the job and wakes me up when needed without any kind of extra nonsense. Even my minor signup/login issues while I was getting started using OnPage were resolved by support relatively quickly and effectively. **What do you dislike about OnPage?** If I was really picky, I could say that the mobile app needs expanded notification settings and cutomization. **What problems is OnPage solving and how is that benefiting you?** After hours alerts and faster response times. **Official Response from OnPage Customer Success:** > We're glad to hear that OnPage is effectively waking you up and resolving any issues you encounter. We appreciate your feedback about the mobile app and will take it into consideration for future improvements. ### 38. Decent paging system - only a "page receiver's" opinion **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** December 14, 2023 **What do you like best about OnPage?** Seems to be quite reliable. Able to schedule people to the 30 min increment. I like the email page option. **What do you dislike about OnPage?** Sometimes glitchy, all members of team are paged once and awhile instead of the one scheduled. **What problems is OnPage solving and how is that benefiting you?** Staff can report their exposures at any time of day to the staff member on call to follow up with the incident **Official Response from OnPage Customer Success:** > Thank you for sharing your feedback with us. We're glad you find OnPage reliable and appreciate the scheduling and email page options. We apologize for any glitches you've experienced regarding teams getting paged all at once. Considering that the staff is scheduled accurately, this should not be happening. I'm happy to look at how your team has configured their schedule to debug this issue, don't hesitate to get in touch at support@onpagecorp.com ### 39. A little clunky of an application on desktop/mobile **Rating:** 1.5/5.0 stars **Reviewed by:** Kira N. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 27, 2023 **What do you like best about OnPage?** I can send a time sensitive mass message to my entire team for time critical audiovisual support. **What do you dislike about OnPage?** The notifications on the mobile app are very hard to manage. I open a message and I continue to get pinged with notifications. As well, I am often prompted to enter a security code on my browser and this gets in the way of sending out time critical pages. A "trust this browser for 30 days" checkbox option would be great. **What problems is OnPage solving and how is that benefiting you?** Sending out time critical alerts to my team. **Official Response from OnPage Customer Success:** > We're glad to hear that OnPage is helping you send time critical alerts to your team. We understand your concerns about the mobile app notifications and browser security prompts, and we will work on making these aspects more user-friendly. ### 40. Overall product has been working well. Only used for short time. **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** December 29, 2023 **What do you like best about OnPage?** Ease of use, not having to travel to obtain work cell phone **What do you dislike about OnPage?** I cannot view the number of the person calling me. **What problems is OnPage solving and how is that benefiting you?** Not having to travel to use company cell phone **Official Response from OnPage Customer Success:** > If the alert was launched from a phone call or the caller leaves their phone number, you should be able to click on the phone number and launch a call to the sender phone number. ### 41. The tiered alerting is the best piece of Onpage **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** July 27, 2023 **What do you like best about OnPage?** Tiereed alerts - being able to get alerts, or have them escalate to the next caller if missed, is very important to our business, plus, it allows secondary on-call tech's to NOT be alerted if they don't need to be. **What do you dislike about OnPage?** It would be nice to pause the alerts, especially when they are compounding if the alert is the same for my team. Once you are up and investigating...the alerts keep coming in. **What problems is OnPage solving and how is that benefiting you?** Tiered technician alerts - it alerts to a primary contact, and if not responded to in XX minutes, it elevates to a secondary contact, and can keep going up the call tree. **Official Response from OnPage Customer Success:** > Alerts should stop coming as soon as they are opened. You may want to uninstall the OnPage app and then download a fresh copy to guaranty your app is up to date and performing optimally. ### 42. Very basic. Performs basic functions fine **Rating:** 2.5/5.0 stars **Reviewed by:** Martin C. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 25, 2023 **What do you like best about OnPage?** It's reliable and relatively user friendly **What do you dislike about OnPage?** Very hard to customize, can't respond to pages with text **What problems is OnPage solving and how is that benefiting you?** It sends critical messages in a timely manner and reliably **Official Response from OnPage Customer Success:** > You can respond with a text, email or voicemail attachment. If you have any questions or need assistance, please don’t hesitate to contact us at 781-916-0040, option 8, or email Support at support@onpagecorp.com. ### 43. Reliable Smart Paging Solution **Rating:** 4.5/5.0 stars **Reviewed by:** Anthony C. | Solutions Architect, Mid-Market (51-1000 emp.) **Reviewed Date:** July 25, 2023 **What do you like best about OnPage?** Overall, an easy to use paging system that functions well with both Apple iOS & Android devices. It's also user friendly and customizable. **What do you dislike about OnPage?** The sound of the siren notification should be customizable and not just a default sounder. It would be nice to able to view the onpage calendar as an end user. **What problems is OnPage solving and how is that benefiting you?** Great pager replacement. **Official Response from OnPage Customer Success:** > You can go into the Settings tab and select from a number of different tones for the audio alert. You can also select between loud, medium, silent and vibrate (Android only). The current OnPage app displays group and individual schedules in the lower right of the app. ### 44. It works well. I get the info I need to take care of the patient **Rating:** 5.0/5.0 stars **Reviewed by:** Loan H. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2023 **What do you like best about OnPage?** Direct messaging to the call service and info of what patient needs **What do you dislike about OnPage?** It costs money. I started using it since the call service emails were no longer supported **What problems is OnPage solving and how is that benefiting you?** I am able to get HIPAA sensitive information about patients and know what I am calling them about before actually calling them **Official Response from OnPage Customer Success:** > We're glad to hear that OnPage is helping you efficiently gather patient information and communicate with the call service. We understand that cost is a concern, but we believe the benefits of secure messaging and patient information access outweigh the expense. Thank you for sharing your feedback! ### 45. a very reliable paging service **Rating:** 5.0/5.0 stars **Reviewed by:** Bill B. | Enterprise (> 1000 emp.) **Reviewed Date:** July 31, 2023 **What do you like best about OnPage?** It is always on and is very reliable, integrating very well with my phone. **What do you dislike about OnPage?** No way that I am aware of to suppress a page that I have already received without logging into and touching my organization's ticketing system. **What problems is OnPage solving and how is that benefiting you?** Reliable paging for myself and my team. **Official Response from OnPage Customer Success:** > You should not be recieving an alert after you have opened it. If this does happen please delete the alert which will stop it from repeating and contact us at 781-916-0040, option 8, or email Support at support@onpagecorp.com. ### 46. Good messaging app **Rating:** 4.0/5.0 stars **Reviewed by:** David H. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 22, 2023 **What do you like best about OnPage?** Quick easy messaging. Simple user interface **What do you dislike about OnPage?** Nothing glaring. Just an older less modern interface **What problems is OnPage solving and how is that benefiting you?** Secure messaging for patient information **Official Response from OnPage Customer Success:** > Thank you for your feedback! We appreciate your input about the interface and are constantly working to improve the user experience. ### 47. Good not great **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** September 30, 2023 **What do you like best about OnPage?** The app is reliable. When I have an issue, there is always a person who answers the phone. **What do you dislike about OnPage?** You can't copy and paste the callback phone number from the app. There are often mistakes about who is on call in the group. **What problems is OnPage solving and how is that benefiting you?** Allowing patients to reach a physician after hours. **Official Response from OnPage Customer Success:** > In the newest version of the OnPage app you can touch the call back phone number and select copy then go to your phone and click paste. You will then be able to call the sender's phone number. ### 48. Amazing software for our requirements **Rating:** 5.0/5.0 stars **Reviewed by:** Charlie Q. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 14, 2023 **What do you like best about OnPage?** OnOage is very easy to use, we quickly intergrated it into our systems and it only took 2 hours. The sign-up and registration process was very smooth and we would recommend it 100%! **What do you dislike about OnPage?** OnPage has no desktop companion app, making it harder for our business to manage pages and devices. OnPage also has no tone improvements or the ability to set custom tones. **What problems is OnPage solving and how is that benefiting you?** OnPage helped us massivly with first aid requests and general alerts. The fast and easy process made reporting easy and relevant to the managment team so they could be dealt with easily. **Official Response from OnPage Customer Success:** > Thank you for your feedback. We understand the need for a desktop companion app and custom tones, and we'll definitely take that into consideration for future updates. ### 49. Helps completing the ticket without SLA breach **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** December 19, 2023 **What do you like best about OnPage?** The remainers help resolving the ticket before SLA breach. the application is user friendly. The notification describes the contents of ticket also. **What do you dislike about OnPage?** App notifies only on 25, 50,75 percent. It would be better it the frequency is increase. **What problems is OnPage solving and how is that benefiting you?** The high priority ticket SLA breach resolving. **Official Response from OnPage Customer Success:** > We're glad to hear that OnPage helps in resolving tickets before SLA breaches and that you find the application user-friendly! ### 50. It's adequate **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** September 19, 2023 **What do you like best about OnPage?** Useful to have HIPPA compliant mesaging, and meets regulatory requirements. **What do you dislike about OnPage?** Glitchy and depends on Doximity / Amion being up, and their reliability is getting worse. Occasional delays in message delivery. Doesn't display messages on my watch **What problems is OnPage solving and how is that benefiting you?** Required to have a paging capability per hospital bylaws, and this meets those requirements. **Official Response from OnPage Customer Success:** > The OnPage app does not need Amion to work. OnPage integrates with Amion and many other third-party applications as well. ## OnPage Discussions - [How does OnPage help with IT Alerting and On-Call Management?](https://www.g2.com/discussions/how-does-onpage-help-with-it-alerting-and-on-call-management) - 1 comment, 1 upvote - [Who uses OnPage?](https://www.g2.com/discussions/who-uses-onpage) - 1 comment, 1 upvote - [What is OnPage used for?](https://www.g2.com/discussions/what-is-onpage-used-for) - 1 comment - [View OnPage pricing details and edition comparison](https://www.g2.com/products/onpage/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-01+08%3A08%3A35+-0500&secure%5Bsession_id%5D=f1054598-7aa7-44f6-8195-5c8c5d65c2b5&secure%5Btoken%5D=0bc0d3ee759ac65dfa5483b6cd395e950c99ddfdcd37123eefeed56dfc8351a5&format=llm_user) ## OnPage Integrations - [ConnectWise PSA](https://www.g2.com/products/connectwise-psa/reviews) - [EventSentry](https://www.g2.com/products/eventsentry/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Telescope](https://www.g2.com/products/telescope-analytics-ltd-telescope/reviews) ## OnPage Features **Collaboration** - Modules - Scheduling - Reporting **Platform** - User Authorization - HIPAA Compliant Messaging - Compliant Texting - HIPAA Compliant Messaging - Compliant Emailing - HIPAA Compliant Messaging - Clinical Communication - HIPAA Compliance - HIPAA Compliance - HIPAA Compliant Messaging - Operating Systems - HIPAA Compliant Messaging - Message Lifespan - HIPAA Compliant Messaging - Workflow Enhancement - HIPAA Compliant Messaging **Operations** - Automated Scheduling - Absence Management - Mobile Access - Resource Management **Monitoring** - Constant Monitoring - Timely Alerts - TIcket Accuracy - AI Monitoring **Generative AI** - AI Text Generation **Communication** - Security - Health Care Messages - Alarms - Messaging - Telephone - Notifications **Administrative** - Employee Work Status - Days-Off Approval - Time Tracking - Staffing Data - Mass Notifications **Management Tools** - Ticket Assignment - Standardization - Lifecycle Visualization **Agentic AI - IT Alerting** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Patient Management** - Staff Scheduling - CDI (Clinical Document Improvement) **Generative AI** - AI Text Generation - AI Text Summarization **Operations** - Correspondance Variety - Data Sharing - Cross Platform Support - Routing - Health Care IT Integration - Analytics and Reporting - Messaging Security **Agentic AI - Incident Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top OnPage Alternatives - [PagerDuty](https://www.g2.com/products/pagerduty/reviews) - 4.5/5.0 (948 reviews) - [xMatters](https://www.g2.com/products/xmatters/reviews) - 4.5/5.0 (768 reviews) - [Freshservice](https://www.g2.com/products/freshservice/reviews) - 4.6/5.0 (1,297 reviews)