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OnPage Reviews & Product Details

OnPage critical communication and incident alert management system enables rapid resolution of critical IT, healthcare, or IoT incidents through efficient HIPAA-secure communication. With OnPage, healthcare organizations and IT teams are empowered to significantly improve their event detection and response with an advanced, secure critical communication and collaboration platform. By unifying automation, secure messaging, collaboration, mass messaging and real-time analytical insights, OnPage’s purpose-built platform supports complex workflows with unmatched precision and ensures that urgent alerts are never missed. For healthcare organizations, OnPage offers an all-in-one, HIPAA-compliant clinical communication and collaboration platform designed to accelerate response times, improve coordination, enhance patient outcomes, improve situational awareness and reduce risks. For IT teams, OnPage provides an automated incident alert management and on-call scheduling platform, streamlining incident response by delivering persistent, real-time alerts to the right on-call engineers, reducing mean time to resolution, boosting operational efficiency, and enabling mass notifications to keep the larger ecosystem informed during critical events. OnPage's solutions are widely adopted across various industries, including healthcare, IT and managed services, manufacturing, and field services. Founded in 2011, OnPage is certified as a Women’s Business Enterprise (WBE) by the Center for Women & Enterprise, a regional partner of the Women’s Business Enterprise National Council, and actively champions women-owned businesses to drive impactful change. To learn more and try OnPage for free, visit www.onpage.com.

Product Website

Seller

OnPage

Discussions

OnPage Community

Languages Supported

English

Product Description

OnPage critical alert and incident management system enables rapid resolution of critical IT, healthcare or IoT incidents through efficient communication.

Overview by

OnPage Sales

Pricing

Pricing provided by OnPage.

Free Trial

Free

10 seat

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OnPage Integrations

(5)

Verified by OnPage

OnPage Media

OnPage Demo - Incident Alert and Secure Messaging

Deliver high-priority alerts to the on-call staff reliably through the OnPage app. Mobilize teams on critical issues by collaborating through secure messaging. The persistent, alert-until-read technology ensures that alerts are never missed.

OnPage Demo - OnPage’s On-Call Scheduler

Create and manage multiple on-call schedules for distributed teams, all under one unified platform. Democratize schedule creation for employees through OnPage’s fail-safe scheduler while ensuring continuous, error-free coverage when schedules are populated incorrectly.

OnPage Demo - Enhance Service Delivery Through ITSM Integration

OnPage’s Incident Alert Management capabilities can be extended to leading ITSM solution providers such as ServiceNow, ConnectWise, Jira and Autotask to achieve synchronization across messages, notes, and actions along the incident lifecycle and drive seamless incident management.

OnPage Demo - Featured integration: Bi-directional Integration with Slack

OnPage offers bi-directional integration with Slack and MS Teams, allowing users to initiate and manage critical alerts/pages from within their Slack/ Teams instance. Elevate critical notifications from Slack/Teams into loud, audible push notifications on the phone app, distributing them to the r...

Gain real-time visibility into the incident resolution progress and response times. After an incident is resolved, access detailed reports to uncover critical insights and identify gaps in incident response for process improvements.

OnPage Demo - Centralized Contact Management System

OnPage’s centralized contact management system provides a centralized directory to manage all the enterprise contacts and their privileges, on-call schedules, communication workflows and escalation policies, and critical messages. Platform administrators can also mobilize teams using the two-way ...

Official Downloads

(5)

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The Ultimate OnPage guide for Healthcare

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Research Assistant

Small-Business (50 or fewer emp.)

8/27/2024

"Not user friendly"

0.5/5

What do you like best about OnPage?

Nothing. It's very cumbersome to use the app Review collected by and hosted on G2.com.

What do you dislike about OnPage?

Everything. Not good transcription of voice Review collected by and hosted on G2.com.

Lackson K.

Nurse Practitioner

Mid-Market (51-1000 emp.)

8/27/2024

"My go to app"

5/5

What do you like best about OnPage?

This app gives direct information when the nurses want to communicate with in regards to the status of my patients. I got both the voice recording and the transcribed messages Review collected by and hosted on G2.com.

What do you dislike about OnPage?

Sometimes the transcription is not well correct therefore I have to listen to recording instead to get the correct message Review collected by and hosted on G2.com.

melissa b.

Mid-Market (51-1000 emp.)

4/30/2024

"great app"

5/5

What do you like best about OnPage?

Great alert notification and detailed messaging Review collected by and hosted on G2.com.

What do you dislike about OnPage?

text alert too soon after first..more time needed Review collected by and hosted on G2.com.

Response from OnPage Customer Success of OnPage

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Currently the alert on the app repeats every 60 seconds until the message is read. It will time out after 8 hours if not read. Redundancy text alerts can be configured to different delay times as needed.

Kevin J.

Small-Business (50 or fewer emp.)

4/30/2024

"Utilization of a notification system"

2.5/5

What do you like best about OnPage?

I like the continuity of the application and also the extent of nofiying elements available. I also like how easy deployment is, I can push this out via apple VPP across several devices. I have not yet used the customer support aspect of this product but I am sure there will be an instance when I will need to rely on support. Review collected by and hosted on G2.com.

What do you dislike about OnPage?

I do not like the fact that this is still completely dependent upon the end-user, as they can simply disable the notifications and avoid the system all together. Review collected by and hosted on G2.com.

Response from OnPage Customer Success of OnPage

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We're glad to hear that you appreciate the continuity and ease of deployment of our application. We understand your concern about end-users disabling notifications and we are constantly working on improving our system to address this issue.

Emmy K.

Small-Business (50 or fewer emp.)

4/30/2024

"On Call Review"

5/5

What do you like best about OnPage?

I appreciate how loud and scary the sound is. Not only does it wake me up, but it makes sure I respond. The layout is also very easy to understand. Review collected by and hosted on G2.com.

What do you dislike about OnPage?

There is nothing specific I dislike. The sound is scary - but that is a good thing. Review collected by and hosted on G2.com.

Response from OnPage Customer Success of OnPage

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It's great to hear that our alert sound is effective in ensuring a quick response and that you find the layout easy to understand. We're glad that OnPage is helping you reach crisis situations promptly and offer crisis management services. As a note, you can control the audible art sound level by going to Settings at the bottom of the OnPage app. You can set the alert volume level to loud, medium or silent and on the Android phone you can select vibrate. You can also choose a different audible sound.

Stephanie L.

Small-Business (50 or fewer emp.)

5/7/2024

"Reliable Pager"

4/5

What do you like best about OnPage?

It ensures I receive pages in a timely manner with different timing and sound options to alert me. Review collected by and hosted on G2.com.

What do you dislike about OnPage?

None that I can think of. It's loud but I want it to be so I am alerted. Review collected by and hosted on G2.com.

Response from OnPage Customer Success of OnPage

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Thank you for your feedback! We're pleased to hear that OnPage is meeting your needs for timely and reliable communication with your patients.

On the Settings page of the OnPage app you can select audible alert volume levels. There is high, medium, silent and on the Android phone vibrate.

You can also select from a menu of audible tones for the alerts.

paiton g.

Small-Business (50 or fewer emp.)

4/30/2024

"easy to use"

5/5

What do you like best about OnPage?

OnPage is easy to use and set up. Their support team is quick to help. App is easy to use with useful features. Review collected by and hosted on G2.com.

What do you dislike about OnPage?

There are not any features on the app that would cause me to dislike the app. Review collected by and hosted on G2.com.

Response from OnPage Customer Success of OnPage

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We're glad to hear that you find OnPage easy to use and that our support team has been helpful. Thank you for your feedback!

kamlesh s.

Biomedical Engineer

Small-Business (50 or fewer emp.)

8/23/2024

"well design system."

4/5

What do you like best about OnPage?

Good paging system. clear communication amd messages. Review collected by and hosted on G2.com.

What do you dislike about OnPage?

nothing so far any bad experiencwe. constant remind till answer. Review collected by and hosted on G2.com.

dirk h.

Linux system engineer

Mid-Market (51-1000 emp.)

8/22/2024

"I have an account and tested well"

4/5

What do you like best about OnPage?

Simple operation page, easy to use for daily Review collected by and hosted on G2.com.

What do you dislike about OnPage?

There is not some dislike point I found so far. Review collected by and hosted on G2.com.

juan s.

Small-Business (50 or fewer emp.)

5/15/2024

"I think its great, if any issue come up you get notified pretty quick."

5/5

What do you like best about OnPage?

you get quick notifications on any equipment alerts and a quick response so you can take care of any critical alerts on your equipment. Review collected by and hosted on G2.com.

What do you dislike about OnPage?

i dont have anything bad to say about onpage. Review collected by and hosted on G2.com.

Response from OnPage Customer Success of OnPage

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We're glad to hear that you find our quick notifications helpful! Thank you for the positive feedback.