OnPage Reviews & Product Details

OnPage offers a broad range of solutions, including Clinical Communication and Collaboration, On-Call Management, IT alerting, and Call Routing automation. The platform enables organizations to instantly deliver urgent notifications to the right on-call team through persistent, high-priority alerts that can override mute settings. With built-in on-call scheduling and escalation management, advanced routing such as round-robin alert distribution, secure messaging with high-priority alerting (paging), role-based and group messaging, incident reporting, mass notification, 200+ integrations, and real-time reporting capabilities, OnPage helps teams respond faster to critical IT, healthcare, and other business incidents with accountability and assurance. Incident responders across healthcare, IT, facilities, and other sectors are empowered to significantly improve their response times with an advanced, secure critical communication and collaboration platform. By unifying automation, secure messaging, alerting, collaboration, mass messaging, and real-time analytical insights, OnPage’s purpose-built platform supports complex workflows with unmatched precision and ensures that urgent notifications are never missed. For healthcare organizations, OnPage offers an all-encompassing, HIPAA-compliant clinical communication and collaboration platform designed to accelerate response times, improve coordination, promote interoperability, enhance patient outcomes, improve situational awareness, and reduce risks. For IT and incident response teams across different industries, OnPage provides an automated incident alerting and on-call management platform, streamlining incident response by delivering persistent, real-time alerts to the right on-call engineers, reducing mean time to resolution, boosting operational efficiency, and enabling mass notifications to keep the larger ecosystem informed during critical events. OnPage's solutions are widely adopted across various industries, including healthcare, IT and managed services, manufacturing, facilities, and field services. Founded in 2011, OnPage is certified as a Women’s Business Enterprise (WBE) by the Center for Women & Enterprise, a regional partner of the Women’s Business Enterprise National Council, and actively champions women-owned businesses to drive impactful change. To learn more and try OnPage for free, visit www.onpage.com.

Seller

OnPage

Discussions

OnPage Community

Languages Supported

English

Solution Type

All-in-One

Overview by

OnPage Sales

Used by Vinson & Elkins and 2 others

Beta

Pricing

Pricing provided by OnPage.

Free Trial

Free

10 seat

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OnPage Integrations

(19)

Verified by OnPage

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OnPage Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is OnPage, and what problem is it built to solve?

OnPage is an incident alert management and clinical communication and collaboration platform. It is built to route critical notifications to the on-call person who can respond, helping organizations address urgent events and reduce reliance on email, text messages, and phone calls.

What languages does OnPage support?

It supports eight languages: Arabic, English, French, German, Hebrew, Persian, Portuguese, and Spanish.

What company sizes and industries is OnPage the best fit for?

OnPage’s strongest fit in the positive user experience is among small businesses, with mid-market and enterprise teams also represented. Healthcare and IT-related organizations stand out among the industries using it.

How long does it take to implement OnPage across a team?

OnPage can be quick to get live: under a month is the most common reported implementation range. Longer implementations are also reported, particularly when teams need more time to configure the system.

Time to go live	Relative frequency
Under 1 month	Most common
1–3 months	Less common
6–12 months	Occasional

What customer support options does OnPage provide, and how do users find the overall support experience?

Support is available through chat, including access to a live representative 24/7. The support experience is often described as responsive and helpful, especially when resolving setup or delivery issues.

What is the experience like for teams switching to OnPage from another tool?

Switching to OnPage has often meant moving from physical pagers, older paging services, or less dependable alerting and call-center workflows to alerts on a mobile device. Users value the greater reliability, easier access while away from a desk, and more control over on-call schedules and escalation; the transition can still require some setup and adjustment.

What features or capabilities could make OnPage even more useful?

Teams would find OnPage more useful with more control over how alerts sound and repeat, especially after an alert has been acknowledged. Common improvement areas include:

Offer more customizable alert tones, volume, and notification behavior.
Make it easier to stop or manage repeated alerts once someone has responded.
Make the administration interface and schedule management clearer and easier to navigate.
Expand reporting and integration options to better support team workflows.

Is OnPage considered safe and secure for handling data?

OnPage is used for secure communication involving sensitive patient information, and users value being able to keep those messages private rather than relying on ordinary texting. That makes it a relevant option for teams handling clinical communications.

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Luca H.

Ambulancier AMU

Small-Business (50 or fewer emp.)

5/15/2024

"Efficient and Reliable: My Experience with OnPage"

3.5/5

What do you like best about OnPage?

I appreciate OnPage for its robust alert system that ensures critical messages are never missed. The prioritization of alerts helps in managing time-sensitive issues effectively, making it indispensable in high-stakes environments. Its user-friendly interface also allows for seamless navigation and operation. Review collected by and hosted on G2.com.

What do you dislike about OnPage?

Despite its many benefits, OnPage can improve by enhancing its integration capabilities with other software. Occasionally, the app experiences delays in syncing with external calendars and databases, which can hinder workflow efficiency. Additionally, a more flexible customization option would be beneficial for tailoring its features to specific organizational needs. Review collected by and hosted on G2.com.

What problems is OnPage solving and how is that benefiting you?

OnPage effectively addresses the issue of missed communications in critical situations by prioritizing and managing alerts efficiently. This has been particularly beneficial for me in ensuring that important messages do not get overlooked amidst the high volume of communications in my workplace. Its reliable notification system also reduces response times during emergencies, which is crucial for maintaining operational continuity and safety. Moreover, OnPage's escalation feature ensures that if an alert is not addressed promptly, it automatically notifies the next person in line, thereby reducing the risk of oversight. This comprehensive approach to communication management has greatly improved our team's coordination and response effectiveness. Review collected by and hosted on G2.com.

Response from OnPage Customer Success of OnPage

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Thank you for sharing your positive experience with OnPage! We are glad to hear that our robust alert system and prioritization features have been beneficial to you in managing time-sensitive issues effectively. We are constantly updating OnPage with new features and functions. We appreciate your feedback and will continue to strive for excellence in meeting your communication needs.

Darell C.

Sr IT Systems Engineer

Enterprise (> 1000 emp.)

4/30/2024

"On Call Notifications Made Easy"

5/5

What do you like best about OnPage?

OnPage offers multiple capability for notification to groups or schedules of groups via multiple methods (app, phone, text) and is very customizable. It does the job its predecessors "used to" do before they grew into monitory platforms and away from simple notification systems. Customer support is very responsive - usually right away, always within a day. Review collected by and hosted on G2.com.

What do you dislike about OnPage?

Not much - it does what it is supposed to do. One annoyance from the web management platform is changes often require a page refresh before they show up, and a page refresh ALWAYS goes back to the main Dashboard requiring additional navigation. Review collected by and hosted on G2.com.

Response from OnPage Customer Success of OnPage

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Thank you for the positive feedback! We're pleased that OnPage has been able to meet your notification needs effectively. We understand the inconvenience with the web management platform and will work on improving the user experience. We appreciate your input.

Richard B.

On Call RN for Hospice. Other position Director and founder fo the Virtual Prostate Cancer Clinic at DF/BWCC

Mid-Market (51-1000 emp.)

8/23/2024

"ONPage is wonderful system allowing clinicians to relax knowing they'll get important communications"

5/5

What do you like best about OnPage?

The ability to forward pages quickly to others and set priority of message. I love that a paging system allows you to search in organization whom to send it to. Review collected by and hosted on G2.com.

What do you dislike about OnPage?

I can't think of anything, but perhaps the ability to forward directly to my email or a web-based portal to open on my laptop to cut and paste into documentation on the client. In my other position, running a virtual follow-up clinic, I could see the value in this area also. Review collected by and hosted on G2.com.

Travis S.

On-Call Paging Analyst

Small-Business (50 or fewer emp.)

8/22/2024

"My OnPage Experience"

4.5/5

What do you like best about OnPage?

Useful for communicating with other coworkers and associates in a fast, secure manner. Review collected by and hosted on G2.com.

What do you dislike about OnPage?

On rare occasions, I won't get notified of a page but I believe that's an issue with my phone. Overall nothing really bad to say. Review collected by and hosted on G2.com.

Tahjay T.

Service Desk Analyst II

Mid-Market (51-1000 emp.)

4/30/2024

"Effective and Easy to Use"

5/5

What do you like best about OnPage?

OnPage is a great alternative to carrying an extra phone for on-call duties. App is intuitive and easy to use. Alerts can be set to break through any DnD or focus modes so you never have to worry about missing a page. Review collected by and hosted on G2.com.

What do you dislike about OnPage?

I wish there were more options for page sounds. The built-in ones are ok and get the job done but more options would be nice. Review collected by and hosted on G2.com.

Response from OnPage Customer Success of OnPage

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We're glad to hear that OnPage is effective and easy to use for your on-call duties. We appreciate your feedback about the page sounds and will take it into consideration for future updates.

Kelly S.

SUD Evaluator

Small-Business (50 or fewer emp.)

8/23/2024

"This app is amazing!"

5/5

What do you like best about OnPage?

The fact that it over rides all other apps and even when my phone is on silent, it auto turns sound on for the page alert. Review collected by and hosted on G2.com.

What do you dislike about OnPage?

I honestly have not found a downside to this app. Review collected by and hosted on G2.com.

Kelly F.

Small-Business (50 or fewer emp.)

5/16/2024

"Good"

4.5/5

What do you like best about OnPage?

They finally added the little red circle when there is a non-answered page, which is nice. Larger font appreciated. Review collected by and hosted on G2.com.

What do you dislike about OnPage?

Please make the phone number of the patient to call back automatically encrypted with a star 67. Doximity Dialer does this and Athena.

Have a night mode where in the very darkness of a room it's able to read in large print Review collected by and hosted on G2.com.

Response from OnPage Customer Success of OnPage

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We appreciate your input! The addition of the red circle and larger font are aimed at improving user experience. The ability to call out from the app and mask the caller ID is a feature request that is being added soon.

Madeline H.

Service Supply Worker

Small-Business (50 or fewer emp.)

8/22/2024

"Efficient and Easy"

4.5/5

What do you like best about OnPage?

I appreciate how user friendly it is! And the sound settings Review collected by and hosted on G2.com.

What do you dislike about OnPage?

I dislike the odd typos, as it can be confusing for the recipient at times Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care

Mid-Market (51-1000 emp.)

5/7/2024

"Good functionality, could use a better admin UI"

4.5/5

What do you like best about OnPage?

The ability to schedule on call shifts and create groups that are as much "set it and forget it" as you can get. Review collected by and hosted on G2.com.

What do you dislike about OnPage?

The admin UI is very clunky and there is not a web interface for the non-admin users. Documentation could be better as well. For example, I knew that you could have email the onpage group (or user) but it doesn't give any documentation about what the email should be, I had to figure that out and ask our support. Review collected by and hosted on G2.com.

Response from OnPage Customer Success of OnPage

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Thank you for sharing your experience with OnPage. We value your feedback on the admin UI and documentation, and we will strive to make improvements in these areas. We're pleased to hear that our platform is meeting your team's needs for incident alerting and on-call support.

Anthony M.

Small-Business (50 or fewer emp.)

5/15/2024

"Very good alert system just lacking slightly"

4/5

What do you like best about OnPage?

I like being able to see who on my team has alerts on/off and who has viewed them and who hasn't. Alert tones make sure you hear it. Review collected by and hosted on G2.com.

What do you dislike about OnPage?

I dislike it controlling my phones media volume and not being able to control alerts to make them low priority so it doesn't block my screen when using GPS or something important Review collected by and hosted on G2.com.

Response from OnPage Customer Success of OnPage

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We're glad to hear that you find our alert system helpful for managing your team's alerts and that the alert tones ensure you don't miss any notifications. We appreciate your feedback about the control of media volume and the ability to prioritize alerts, and we will take this into consideration for future improvements. In the OnPage app Settings you can choose a different audible alert and one of these is the low priority alert sound. Audible alerts can be set to high, low, silent and on the Android phone you can select vibrate.