# OnPage vs PagerDuty Comparison
---
## AI Generated Summary
- **G2 reviewers report** that PagerDuty excels in centralizing alerts and incident response, making it easier for teams to stay coordinated during critical issues. Users appreciate the seamless integration with the PagerDuty API and the intuitive mobile app interface, which enhances overall usability.
- **Users say** that OnPage stands out for its timeliness of notifications, which is crucial for effective communication, especially in healthcare settings. Reviewers highlight the ease of setup and the direct, succinct messaging that helps streamline call triage, making it a reliable choice for urgent communication.
- **According to verified reviews** , PagerDuty's automation in incident management significantly reduces downtime for applications. Users commend its ability to alert teams through multiple channels, such as phone calls, SMS, and emails, which helps filter out noise and ensures that critical alerts are not missed.
- **Reviewers mention** that while both products offer good support, PagerDuty's overall quality of support is highly rated, with users noting the effectiveness of their assistance during incidents. In contrast, OnPage also receives positive feedback for its support but is often seen as more tailored to smaller businesses.
- **Users highlight** that PagerDuty's advanced features, such as AI monitoring and ticket assignment, provide a more robust solution for larger teams needing complex incident management. This is contrasted by OnPage, which, while effective, may lack some of the advanced functionalities that larger organizations might require.
- **G2 reviewers indicate** that both products have similar ease of use ratings, but PagerDuty's higher overall satisfaction score suggests a more favorable user experience. Users appreciate the streamlined workflows in PagerDuty, while OnPage is recognized for its straightforward setup and integration with other platforms.



---
## Frequently Asked Questions

### What is the difference between PagerDuty vs OnPage?

PagerDuty stands out for its higher G2 rating, larger review volume, and mid-market focus, while OnPage is rated slightly lower and is most popular with small businesses.

| [PagerDuty](https://www.g2.com/products/pagerduty/reviews) | [OnPage](https://www.g2.com/products/onpage/reviews) |
| --- | --- |
| 4.5/5 (972 reviews) | 4.3/5 (313 reviews) |
| Mid-Market | Small-Business |
| 8.2 | 8.5 |
| 8.9 | 8.9 |
| Reliable alerting and robust integrations | Ease of use and persistent notifications |



### How do the pricing models of PagerDuty and OnPage compare?

OnPage is rated higher for value, with reviewers expressing greater satisfaction with its pricing compared to PagerDuty.

- **PagerDuty:** Reviewers frequently cite concerns about high and sometimes confusing pricing, especially for small teams and as advanced features are added.
- **OnPage:** Reviewers describe OnPage as reasonably priced and easy to manage, with positive sentiment around billing simplicity and value for small businesses.



### What are the best alternatives to PagerDuty and OnPage?

The top three alternatives to PagerDuty and OnPage are Dynatrace, SolarWinds IT Incident Response, and xMatters.

| Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength |
| --- | --- | --- | --- | --- |
| [PagerDuty](https://www.g2.com/products/pagerduty/reviews) | 4.5/5 (972 reviews) | Mid-Market | Pricing can be high for small teams; advanced features increase cost | Reliable alerting and robust integrations |
| [OnPage](https://www.g2.com/products/onpage/reviews) | 4.3/5 (313 reviews) | Small-Business | Described as reasonably priced and easy to manage | Ease of use and persistent notifications |
| [Dynatrace](https://www.g2.com/products/dynatrace/reviews) | 4.5/5 (1366 reviews) | Enterprise | — | — |
| [SolarWinds IT Incident Response](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/reviews) | 4.4/5 (310 reviews) | Mid-Market | — | — |
| [xMatters](https://www.g2.com/products/xmatters/reviews) | 4.5/5 (786 reviews) | Enterprise | — | — |



### Which Incident Management features should I prioritize when comparing PagerDuty and OnPage?

Buyers should prioritize alerting and notifications, ease of setup, integrations, on-call scheduling, and reliability when comparing PagerDuty and OnPage.

- **Alerting and Notifications:** OnPage has 11 all-time mentions for Notifications and 5 for Alerting System; PagerDuty reviewers consistently highlight reliable alerting and escalation.
- **Ease of Setup:** OnPage scores 8.5, PagerDuty 8.2 on Ease of Setup; OnPage has 7 all-time mentions for Easy Setup.
- **Integrations:** PagerDuty is cited in 88 reviews for Slack, 25 for Jira, and 15 for Datadog; OnPage is mentioned for EventSentry integration.
- **On-Call Scheduling:** OnPage has 5 all-time mentions for On-Call Services; PagerDuty reviewers frequently cite on-call scheduling and escalation as strengths.
- **Reliability:** OnPage has 7 all-time mentions for Reliability; PagerDuty is repeatedly described as reliable in recent reviews.



### What are the pros and cons of PagerDuty vs OnPage?

PagerDuty's headline strength is robust integrations and reliable alerting, while OnPage is most praised for ease of use and persistent notifications.

- **PagerDuty strengths:** Reliable alerting, robust integrations (88 Slack, 25 Jira, 15 Datadog mentions), flexible escalation, and strong on-call scheduling.
- **PagerDuty trade-offs:** Reviewers cite high pricing, complex setup for advanced features, and a learning curve for new users.
- **OnPage strengths:** Ease of use (22 all-time mentions), persistent notifications (11 mentions), easy setup (7 mentions), and reliability (7 mentions).
- **OnPage trade-offs:** Notification and sound issues (10 and 6 mentions), limited integrations, and requests for more customization in alert tones and UI.



### Is PagerDuty or OnPage better for small businesses?

OnPage is the better fit for small businesses, as it is most popular in the small-business segment and praised for ease of use and value.

- **PagerDuty:** Largest segment is Mid-Market; reviewers note high pricing and complexity as challenges for small teams.
- **OnPage:** Largest segment is Small-Business; reviewers highlight ease of use, straightforward setup, and reasonable pricing for small organizations.



### Which Incident Management platform has better integrations?

PagerDuty is favored for integrations, with reviewers citing a broader range of supported tools and higher mention counts.

- **PagerDuty:** 88 reviews mention Slack integration, 25 mention Jira, and 15 mention Datadog, reflecting strong integration capabilities.
- **OnPage:** EventSentry integration is cited in recent reviews, but with fewer mentions and requests for more native integrations.



### How do PagerDuty and OnPage compare on customer support?

PagerDuty and OnPage are rated equally on Quality of Support, both scoring 8.9, indicating parity in reviewer satisfaction.

- **PagerDuty:** Reviewers describe support as responsive and helpful, with several citing priority support and effective onboarding assistance.
- **OnPage:** Reviewers highlight quick responses to queries, professional assistance, and positive experiences with customer service.



### Which is easier to implement, PagerDuty or OnPage?

OnPage scores higher on Ease of Setup (8.5 vs. PagerDuty's 8.2), indicating it is easier to implement.

- **PagerDuty:** Reviewers note that setup can be complex for advanced features and larger teams, but many find the initial setup straightforward for basic use cases.
- **OnPage:** Reviewers consistently praise its easy and quick setup, with 7 all-time mentions for Easy Setup and positive sentiment around intuitive onboarding.



### Which product has better Notifications?

OnPage is more frequently cited for Notifications, with 11 all-time mentions, while PagerDuty is consistently praised for reliable alerting and escalation.

- **PagerDuty:** Reviewers highlight reliable notifications and escalation, with strong sentiment around timely and persistent alerts.
- **OnPage:** 11 all-time mentions for Notifications, with reviewers emphasizing persistent, hard-to-miss alerts and the ability to override phone silence settings.



| | OnPage | PagerDuty | 
|---|---|---|
| **Star Rating** | 4.3 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 319 | 972 | 
| **Largest Market Segment** | Small-Business (53.2% of reviews) | Mid-Market (43.6% of reviews) | 
| **Entry Level Price** | Free 10 seat | Free Trial 5 Users Per Month | 

---
## Top Pros & Cons

### OnPage

Pros:
- Ease of Use (22 reviews)
- Notifications (11 reviews)

Cons:
- Notification Issues (10 reviews)
- Sound Issues (6 reviews)

### PagerDuty

Pros:
- Alert Notifications (21 reviews)
- Alerting System (19 reviews)

Cons:
- Alert Issues (12 reviews)
- Expensive (8 reviews)

---
## Ratings Comparison
| Rating | OnPage | PagerDuty | 
|---|---|---|
  | **Meets Requirements** | 9.0 (240 reviews) | 9.1 (821 reviews) | 
  | **Ease of Use** | 8.6 (245 reviews) | 8.6 (829 reviews) | 
  | **Ease of Setup** | 8.5 (137 reviews) | 8.2 (455 reviews) | 
  | **Ease of Admin** | 8.3 (82 reviews) | 8.5 (417 reviews) | 
  | **Quality of Support** | 8.9 (197 reviews) | 8.9 (629 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.0 (81 reviews) | 8.9 (354 reviews) | 
  | **Product Direction (% positive)** | 8.0 (231 reviews) | 8.4 (812 reviews) | 

---
## Pricing

### OnPage

#### Entry-Level Pricing

Plan: Free Trial

Price: Free 10 seat

Description: This edition provides complete access to OnPage's premium features for a limited time.

Key Features:
- Full access to Gold Enterprise for a limited period

[Browse all 4 editions](https://www.g2.com/products/onpage/pricing)

#### Free Trial

Yes

### PagerDuty

#### Entry-Level Pricing

Plan: Free

Price: Free Trial 5 Users Per Month

Description: Start with on-call and incident response for small teams.

Key Features:
- 100/month international phone/SMS notifications included
- 1 On-call Schedule
- 1 Escalation Policy

[Browse all 4 editions](https://www.g2.com/products/pagerduty/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Workload Automation

| Product | Score | Reviews |
|---|---|---|
| **OnPage** | N/A | N/A |
| **PagerDuty** | 9.2/10 | 56 |

#### Automation

| Feature | OnPage | PagerDuty | 
|---|---|---|
| **Workload Processing** | Not enough data | Feature Not Available | 
| **Scalability** | Not enough data | 9.5 (51 reviews) | 
| **Intelligent Automation** | Not enough data | 9.5 (49 reviews) | 

#### Administration

| Feature | OnPage | PagerDuty | 
|---|---|---|
| **Administration Console** | Not enough data | 9.7 (50 reviews) | 
| **Workflow Management** | Not enough data | 9.6 (50 reviews) | 
| **IT Issue Identification** | Not enough data | 9.7 (50 reviews) | 
| **Proactive Workflow** | Not enough data | 9.6 (49 reviews) | 
| **Error Alerts** | Not enough data | 9.5 (48 reviews) | 
| **Service Management** | Not enough data | 9.8 (48 reviews) | 

#### Functionality

| Feature | OnPage | PagerDuty | 
|---|---|---|
| **Job Scheduling** | Not enough data | 9.6 (49 reviews) | 
| **API / Integrations** | Not enough data | 9.6 (49 reviews) | 
| **Integrations** | Not enough data | 9.6 (49 reviews) | 

#### Agentic AI - Workload Automation

| Feature | OnPage | PagerDuty | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.0 (5 reviews) | 
| **Multi-step Planning** | Not enough data | 8.7 (5 reviews) | 
| **Cross-system Integration** | Not enough data | 8.0 (5 reviews) | 
| **Adaptive Learning** | Not enough data | 8.7 (5 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.3 (5 reviews) | 
| **Proactive Assistance** | Not enough data | 9.0 (5 reviews) | 
| **Decision Making** | Not enough data | 9.0 (5 reviews) | 

### Clinical Communication and Collaboration

| Product | Score | Reviews |
|---|---|---|
| **OnPage** | 7.6/10 | 33 |
| **PagerDuty** | N/A | N/A |

#### Collaboration

| Feature | OnPage | PagerDuty | 
|---|---|---|
| **Modules** | 6.8 (31 reviews) | Not enough data | 
| **Scheduling** | 6.6 (29 reviews) | Not enough data | 
| **Reporting** | 6.6 (31 reviews) | Not enough data | 

#### Communication

| Feature | OnPage | PagerDuty | 
|---|---|---|
| **Security** | 8.4 (32 reviews) | Not enough data | 
| **Health Care Messages** | 8.2 (29 reviews) | Not enough data | 
| **Alarms** | 8.4 (32 reviews) | Not enough data | 
| **Messaging** | 8.1 (30 reviews) | Not enough data | 
| **Telephone** | 7.1 (29 reviews) | Not enough data | 
| **Notifications** | 8.4 (29 reviews) | Not enough data | 

#### Patient Management

| Feature | OnPage | PagerDuty | 
|---|---|---|
| **Staff Scheduling** | 7.5 (27 reviews) | Not enough data | 
| **Patient Retention** | Feature Not Available | Not enough data | 
| **CDI (Clinical Document Improvement)** | 7.1 (27 reviews) | Not enough data | 

#### Operations

| Feature | OnPage | PagerDuty | 
|---|---|---|
| **Correspondance Variety** | 7.6 (28 reviews) | Not enough data | 
| **Data Sharing** | 7.6 (27 reviews) | Not enough data | 
| **Cross Platform Support** | 7.3 (28 reviews) | Not enough data | 
| **Routing** | 7.5 (29 reviews) | Not enough data | 
| **Health Care IT Integration** | 7.5 (27 reviews) | Not enough data | 
| **Analytics and Reporting** | 7.5 (29 reviews) | Not enough data | 
| **Messaging Security** | 8.6 (30 reviews) | Not enough data | 

### HIPAA Compliant Messaging

| Product | Score | Reviews |
|---|---|---|
| **OnPage** | 9.2/10 | 11 |
| **PagerDuty** | N/A | N/A |

#### Platform

| Feature | OnPage | PagerDuty | 
|---|---|---|
| **User Authorization - HIPAA Compliant Messaging** | 8.9 (11 reviews) | Not enough data | 
| **Compliant Texting - HIPAA Compliant Messaging** | 9.1 (11 reviews) | Not enough data | 
| **Compliant Emailing - HIPAA Compliant Messaging** | 9.1 (11 reviews) | Not enough data | 
| **Clinical Communication - HIPAA Compliance** | 9.1 (11 reviews) | Not enough data | 
| **HIPAA Compliance - HIPAA Compliant Messaging** | 9.1 (11 reviews) | Not enough data | 
| **Operating Systems - HIPAA Compliant Messaging** | 9.1 (11 reviews) | Not enough data | 
| **Message Lifespan - HIPAA Compliant Messaging** | 9.1 (11 reviews) | Not enough data | 
| **Workflow Enhancement - HIPAA Compliant Messaging** | 9.1 (11 reviews) | Not enough data | 
| **PCI Compliance** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | OnPage | PagerDuty | 
|---|---|---|
| **Customizable Templates** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Secure Data Storage** | Not enough data | Not enough data | 
| **Audit Trail** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Search/Filter** | Not enough data | Not enough data | 
| **Archiving & Retention** | Not enough data | Not enough data | 
| **Vulnerability Scanning** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Data Security** | Not enough data | Not enough data | 
| **Self Service Portal** | Not enough data | Not enough data | 
| **Customizable Forms** | Not enough data | Not enough data | 
| **For Healthcare** | Not enough data | Not enough data | 
| **Document Storage** | Not enough data | Not enough data | 
| **Risk Alerts** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **HIPAA Compliant** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Real-Time Reporting** | Not enough data | Not enough data | 
| **Document Templates** | Not enough data | Not enough data | 
| **Reminders** | Not enough data | Not enough data | 
| **Compliance Tracking** | Not enough data | Not enough data | 
| **Version Control** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Risk Analysis** | Not enough data | Not enough data | 
| **Monitoring** | Not enough data | Not enough data | 

### Medical Staff Scheduling

| Product | Score | Reviews |
|---|---|---|
| **OnPage** | 5.3/10 | 7 |
| **PagerDuty** | N/A | N/A |

#### Operations

| Feature | OnPage | PagerDuty | 
|---|---|---|
| **Automated Scheduling** | 5.6 (6 reviews) | Not enough data | 
| **Absence Management** | 5.6 (6 reviews) | Not enough data | 
| **Mobile Access** | 6.4 (6 reviews) | Not enough data | 
| **Resource Management** | 5.0 (6 reviews) | Not enough data | 
| **Physician Management** | Not enough data | Not enough data | 
| **Claims Management** | Not enough data | Not enough data | 
| **Calendar Management** | Not enough data | Not enough data | 
| **Wait List Management** | Not enough data | Not enough data | 
| **Patient Records Management** | Not enough data | Not enough data | 
| **Appointment Management** | Not enough data | Not enough data | 
| **Faculty/Staff Management** | Not enough data | Not enough data | 
| **Appointment Scheduling** | Not enough data | Not enough data | 
| **On Call Scheduling** | Not enough data | Not enough data | 

#### Administrative

| Feature | OnPage | PagerDuty | 
|---|---|---|
| **Employee Work Status** | 6.0 (5 reviews) | Not enough data | 
| **Days-Off Approval** | 4.4 (6 reviews) | Not enough data | 
| **Time Tracking** | 4.2 (6 reviews) | Not enough data | 
| **Staffing Data** | 4.3 (5 reviews) | Not enough data | 
| **Mass Notifications** | 6.1 (6 reviews) | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Cancellation Tracking** | Not enough data | Not enough data | 
| **No-Show Tracking** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | OnPage | PagerDuty | 
|---|---|---|
| **Customizable Reports** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Document Storage** | Not enough data | Not enough data | 
| **Self Service Portal** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Customizable Forms** | Not enough data | Not enough data | 
| **SMS Messaging** | Not enough data | Not enough data | 
| **Calendar Sync** | Not enough data | Not enough data | 
| **Reminders** | Not enough data | Not enough data | 
| **Electronic Payments** | Not enough data | Not enough data | 
| **Email Reminders** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Insurance Eligibility Verification** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Real-Time Reporting** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Charting** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Multi-Location** | Not enough data | Not enough data | 
| **Billing & Invoicing** | Not enough data | Not enough data | 
| **HIPAA Compliant** | Not enough data | Not enough data | 
| **Customer Database** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Recurring Appointments** | Not enough data | Not enough data | 
| **Credit Card Processing** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 

### Incident Management

| Product | Score | Reviews |
|---|---|---|
| **OnPage** | 7.2/10 | 118 |
| **PagerDuty** | 8.7/10 | 240 |

#### Monitoring

| Feature | OnPage | PagerDuty | 
|---|---|---|
| **Constant Monitoring** | 8.5 (73 reviews) ✓ Verified | 9.2 (153 reviews) | 
| **Timely Alerts** | 8.9 (104 reviews) ✓ Verified | 9.4 (183 reviews) ✓ Verified | 
| **TIcket Accuracy** | 8.5 (71 reviews) ✓ Verified | 9.2 (164 reviews) ✓ Verified | 
| **AI Monitoring** | 6.1 (6 reviews) | 8.2 (19 reviews) | 
| **Mobile Alerts** | Not enough data | Not enough data | 
| **Email Alerts** | Not enough data | Not enough data | 
| **Real-Time Monitoring** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 

#### Management Tools

| Feature | OnPage | PagerDuty | 
|---|---|---|
| **Ticket Assignment** | 8.2 (68 reviews) ✓ Verified | 9.2 (165 reviews) ✓ Verified | 
| **Standardization** | 8.5 (71 reviews) ✓ Verified | 9.1 (189 reviews) | 
| **Lifecycle Visualization** | 8.0 (58 reviews) ✓ Verified | 9.0 (177 reviews) ✓ Verified | 

#### Generative AI

| Feature | OnPage | PagerDuty | 
|---|---|---|
| **AI Text Generation** | 7.6 (24 reviews) | 8.1 (43 reviews) | 
| **AI Text Summarization** | 7.6 (24 reviews) | 8.2 (45 reviews) | 
| **Generative AI** | Not enough data | Not enough data | 

#### Agentic AI - Incident Management

| Feature | OnPage | PagerDuty | 
|---|---|---|
| **Autonomous Task Execution** | 5.8 (6 reviews) | 7.6 (11 reviews) | 
| **Multi-step Planning** | 6.4 (6 reviews) | 7.8 (10 reviews) | 
| **Cross-system Integration** | 6.8 (10 reviews) | 8.6 (13 reviews) | 
| **Adaptive Learning** | 6.4 (6 reviews) | 8.5 (10 reviews) | 
| **Natural Language Interaction** | 5.8 (6 reviews) | 8.8 (11 reviews) | 
| **Proactive Assistance** | 6.1 (6 reviews) | 8.9 (11 reviews) | 
| **Decision Making** | 6.4 (6 reviews) | 8.6 (11 reviews) | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Multi-Language** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | OnPage | PagerDuty | 
|---|---|---|
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Forms Management** | Not enough data | Not enough data | 
| **Safety Incident Management** | Not enough data | Not enough data | 
| **Compliance Management** | Not enough data | Not enough data | 
| **OSHA Compliance** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Disaster Recovery** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 
| **Real-Time Reporting** | Not enough data | Not enough data | 
| **Corrective and Preventive Actions (CAPA)** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Issue Management** | Not enough data | Not enough data | 
| **Communications Management** | Not enough data | Not enough data | 
| **Audit Trail** | Not enough data | Not enough data | 
| **IT Incident Management** | Not enough data | Not enough data | 
| **Audit Management** | Not enough data | Not enough data | 
| **Event Logs** | Not enough data | Not enough data | 
| **Risk Analysis** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Risk Assessment** | Not enough data | Not enough data | 
| **Incident Reporting** | Not enough data | Not enough data | 
| **Self Service Portal** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Ticket Management** | Not enough data | Not enough data | 
| **Service Level Agreement (SLA) Management** | Not enough data | Not enough data | 
| **Reminders** | Not enough data | Not enough data | 
| **On Call Scheduling** | Not enough data | Not enough data | 
| **Investigation Management** | Not enough data | Not enough data | 
| **Maintenance Scheduling** | Not enough data | Not enough data | 
| **Status Tracking** | Not enough data | Not enough data | 

### AIOps Platforms

| Product | Score | Reviews |
|---|---|---|
| **OnPage** | N/A | N/A |
| **PagerDuty** | 9.5/10 | 58 |

#### Functionality

| Feature | OnPage | PagerDuty | 
|---|---|---|
| **Artificial Intelligence** | Not enough data | 9.6 (37 reviews) | 
| **Machine Learning** | Not enough data | 9.5 (35 reviews) | 
| **Systems Monitoring** | Not enough data | 9.7 (37 reviews) | 
| **IT Monitoring** | Not enough data | Not enough data | 
| **Performance Monitoring** | Not enough data | Not enough data | 

#### Issue Resolution

| Feature | OnPage | PagerDuty | 
|---|---|---|
| **Root Cause Identification** | Not enough data | 9.6 (37 reviews) | 
| **Proactive Identification** | Not enough data | 9.6 (36 reviews) | 
| **Resolution Guidance** | Not enough data | 9.8 (39 reviews) | 

#### Management

| Feature | OnPage | PagerDuty | 
|---|---|---|
| **System Integration** | Not enough data | 9.2 (50 reviews) | 
| **Alerting** | Not enough data | 9.5 (51 reviews) | 
| **Reporting** | Not enough data | 9.4 (40 reviews) | 

#### Generative AI

| Feature | OnPage | PagerDuty | 
|---|---|---|
| **AI Text Generation** | Not enough data | 9.2 (6 reviews) | 
| **AI Text Summarization** | Not enough data | 8.9 (6 reviews) | 
| **Generative AI** | Not enough data | Not enough data | 

#### Agentic AI - AIOps Platforms

| Feature | OnPage | PagerDuty | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | OnPage | PagerDuty | 
|---|---|---|
| **Root Cause Analysis** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Application Security** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Data Aggregation** | Not enough data | Not enough data | 
| **Incident Management** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 

### ServiceNow Store Apps

| Product | Score | Reviews |
|---|---|---|
| **OnPage** | N/A | N/A |
| **PagerDuty** | 9.6/10 | 48 |

#### ServiceNow Apps

| Feature | OnPage | PagerDuty | 
|---|---|---|
| **ServiceNow Integration** | Not enough data | 9.6 (42 reviews) | 
| **Value** | Not enough data | 9.6 (41 reviews) | 

#### Agentic AI - ServiceNow Store Apps

| Feature | OnPage | PagerDuty | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### IT Alerting

| Product | Score | Reviews |
|---|---|---|
| **OnPage** | 7.8/10 | 26 |
| **PagerDuty** | 8.3/10 | 35 |

#### Generative AI

| Feature | OnPage | PagerDuty | 
|---|---|---|
| **AI Text Generation** | 7.8 (25 reviews) | 8.3 (31 reviews) | 

#### Agentic AI - IT Alerting

| Feature | OnPage | PagerDuty | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.5 (10 reviews) | 
| **Multi-step Planning** | Not enough data | 8.2 (10 reviews) | 
| **Cross-system Integration** | Not enough data | 9.0 (10 reviews) | 
| **Adaptive Learning** | Not enough data | 8.0 (9 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.8 (9 reviews) | 
| **Proactive Assistance** | Not enough data | 8.5 (9 reviews) | 
| **Decision Making** | Not enough data | 8.3 (9 reviews) | 

### Runbook Automation

| Product | Score | Reviews |
|---|---|---|
| **OnPage** | N/A | N/A |
| **PagerDuty** | 8.4/10 | 10 |

#### Automation Support - Runbook Automation

| Feature | OnPage | PagerDuty | 
|---|---|---|
| **Common Tool Integration** | Not enough data | 9.0 (10 reviews) | 
| **Scripting Language Support** | Not enough data | 8.1 (8 reviews) | 
| **Routine Task Automation** | Not enough data | 7.4 (9 reviews) | 
| **Automated Task Notifications** | Not enough data | 8.8 (8 reviews) | 

#### Error Management - Runbook Automation

| Feature | OnPage | PagerDuty | 
|---|---|---|
| **Runbook Procedure Updates** | Not enough data | 8.8 (7 reviews) | 
| **Recovery Options** | Not enough data | 7.9 (8 reviews) | 
| **Error Management in Automation** | Not enough data | 7.9 (8 reviews) | 

#### Customization - Runbook Automation

| Feature | OnPage | PagerDuty | 
|---|---|---|
| **Runbook Customization** | Not enough data | 7.6 (7 reviews) | 
| **Workflow Customization** | Not enough data | 8.3 (8 reviews) | 
| **Incident Response Customization** | Not enough data | 9.0 (7 reviews) | 

#### Compliance and Reporting - Runbook Automation

| Feature | OnPage | PagerDuty | 
|---|---|---|
| **Security Management** | Not enough data | 8.8 (7 reviews) | 
| **Compliance Standards Adherence** | Not enough data | 8.1 (8 reviews) | 
| **Reporting and Auditing** | Not enough data | 8.3 (8 reviews) | 

#### Performance - Runbook Automation

| Feature | OnPage | PagerDuty | 
|---|---|---|
| **Self-Service for Non-IT Staff** | Not enough data | 8.5 (8 reviews) | 
| **Team Collaboration Enhancement** | Not enough data | 8.5 (8 reviews) | 
| **Load Handling Performance** | Not enough data | 8.6 (7 reviews) | 

#### Agentic AI - Runbook Automation

| Feature | OnPage | PagerDuty | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### AI SRE Tools

| Product | Score | Reviews |
|---|---|---|
| **OnPage** | N/A | N/A |
| **PagerDuty** | N/A | N/A |

#### Reliability Objectives & Service Operations - AI SRE Tools

| Feature | OnPage | PagerDuty | 
|---|---|---|
| **Intelligent On-Call Workflows** | Not enough data | Not enough data | 
| **Error Budget Tracking** | Not enough data | Not enough data | 
| **SLI & SLO Management** | Not enough data | Not enough data | 
| **Service Health Modeling & Reporting** | Not enough data | Not enough data | 

#### AI Detection & Signal Quality - AI SRE Tools

| Feature | OnPage | PagerDuty | 
|---|---|---|
| **Cross-Telemetry Correlation** | Not enough data | Not enough data | 
| **Change-Aware Detection** | Not enough data | Not enough data | 
| **Adaptive Anomaly Detection** | Not enough data | Not enough data | 
| **Alert Correlation & Noise Reduction** | Not enough data | Not enough data | 

#### Investigation & Root Cause Analysis - AI SRE Tools

| Feature | OnPage | PagerDuty | 
|---|---|---|
| **Guided Incident Investigation** | Not enough data | Not enough data | 
| **Live Debugging in Production** | Not enough data | Not enough data | 
| **AI Root Cause Analysis** | Not enough data | Not enough data | 
| **Runtime-Verified Root Cause Analysis** | Not enough data | Not enough data | 

#### Automation & Platform Controls - AI SRE Tools

| Feature | OnPage | PagerDuty | 
|---|---|---|
| **Automated Runbook & Workflow Execution** | Not enough data | Not enough data | 
| **Human-in-the-Loop Remediation** | Not enough data | Not enough data | 
| **Integration, APIs & Secure Access Controls** | Not enough data | Not enough data | 
| **AI-Assisted Code Fix Generation** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (2):** [IT Alerting Software](https://www.g2.com/categories/it-alerting), [Incident Management Software](https://www.g2.com/categories/incident-management)

**Unique to OnPage (3):** [Medical Staff Scheduling Software](https://www.g2.com/categories/medical-staff-scheduling), [HIPAA Compliant Messaging Software](https://www.g2.com/categories/hipaa-compliant-messaging), [Clinical Communication and Collaboration Software](https://www.g2.com/categories/clinical-communication-and-collaboration)

**Unique to PagerDuty (5):** [AIOps Tools](https://www.g2.com/categories/aiops-platforms), [ServiceNow Marketplace Apps](https://www.g2.com/categories/servicenow-store-apps), [Workload Automation Software](https://www.g2.com/categories/workload-automation), [Runbook Automation Software](https://www.g2.com/categories/runbook-automation), [ AI SRE Tools Software](https://www.g2.com/categories/ai-sre-tools)


---
## Reviewer Demographics

### By Company Size

| Segment | OnPage | PagerDuty | 
|---|---|---|
| **Small-Business** | 53.2% | 18.8% | 
| **Mid-Market** | 29.4% | 43.6% | 
| **Enterprise** | 17.4% | 37.6% | 

### By Industry

#### OnPage

- **Hospital & Health Care:** 24.9%
- **Information Technology and Services:** 21.9%
- **Medical Practice:** 9.0%
- **Computer & Network Security:** 3.7%
- **Health, Wellness and Fitness:** 3.3%
- **Telecommunications:** 3.0%
- **Civic & Social Organization:** 1.7%
- **Mental Health Care:** 1.7%
- **Oil & Energy:** 1.7%
- **Computer Software:** 1.3%
- **Other:** 27.9%

#### PagerDuty

- **Information Technology and Services:** 23.1%
- **Computer Software:** 21.0%
- **Financial Services:** 5.7%
- **Internet:** 5.2%
- **Retail:** 3.6%
- **Marketing and Advertising:** 3.3%
- **Telecommunications:** 2.9%
- **Computer & Network Security:** 2.7%
- **Hospital & Health Care:** 2.2%
- **Education Management:** 1.6%
- **Other:** 28.7%

---
## Alternatives

### Alternatives to OnPage

- [xMatters](https://www.g2.com/products/xmatters/reviews) — 4.5/5 stars (794 reviews)
- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1356 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (986 reviews)
- [Rocket.Chat](https://www.g2.com/products/rocket-chat/reviews) — 4.2/5 stars (374 reviews)
- [Connecteam](https://www.g2.com/products/connecteam/reviews) — 4.6/5 stars (3506 reviews)
- [Weave](https://www.g2.com/products/weave-weave/reviews) — 4.6/5 stars (450 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (787 reviews)
- [New Relic](https://www.g2.com/products/new-relic/reviews) — 4.4/5 stars (583 reviews)
- [Uptime.com](https://www.g2.com/products/uptime-com/reviews) — 4.6/5 stars (400 reviews)
- [Dynatrace](https://www.g2.com/products/dynatrace/reviews) — 4.5/5 stars (1371 reviews)

### Alternatives to PagerDuty

- [Dynatrace](https://www.g2.com/products/dynatrace/reviews) — 4.5/5 stars (1371 reviews)
- [SolarWinds IT Incident Response (Squadcast)](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/reviews) — 4.4/5 stars (310 reviews)
- [Better Stack](https://www.g2.com/products/better-stack/reviews) — 4.8/5 stars (343 reviews)
- [incident.io](https://www.g2.com/products/incident-io/reviews) — 4.8/5 stars (233 reviews)
- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1356 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (986 reviews)
- [xMatters](https://www.g2.com/products/xmatters/reviews) — 4.5/5 stars (794 reviews)
- [BigPanda](https://www.g2.com/products/bigpanda/reviews) — 4.5/5 stars (160 reviews)
- [Datadog](https://www.g2.com/products/datadog/reviews) — 4.4/5 stars (726 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1985 reviews)

---
## Top Discussions

### OnPage

- Title: [Best IT Alerting Software for DevOps Teams Managing Alert Fatigue](https://www.g2.com/discussions/best-it-alerting-software-for-devops-teams-managing-alert-fatigue) — 1 comment, 1 upvote
  > **Top comment:** "For DevOps teams looking to reduce alert fatigue and MTTR, OnPage is a strong IT alerting platform to consider.

OnPage helps teams cut through alert noise..."
- Title: [How does OnPage help with IT Alerting and On-Call Management?](https://www.g2.com/discussions/how-does-onpage-help-with-it-alerting-and-on-call-management) — 1 comment, 1 upvote
  > **Top comment:** "When evaluating an IT alerting platform, teams should prioritize reliability. A strong solution should provide persistent alerting that continues until an..."
- Title: [Who uses OnPage?](https://www.g2.com/discussions/who-uses-onpage) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "OnPage is used by several teams, including healthcare teams (physicians, nurses, etc), IT and Managed IT teams, tech teams (devops, SRE, SecOps etc), Field..."
- Title: [What is OnPage used for?](https://www.g2.com/discussions/what-is-onpage-used-for) — 1 comment *(includes official response)*
  > **Top comment:** "OnPage is an Incident Alert Management and Clinical Communication platform that elevates critical notifications to the right person on call to remediate..."

### PagerDuty

- Title: [What is PagerDuty used for?](https://www.g2.com/discussions/what-is-pagerduty-used-for) — 2 comments
  > **Top comment:** "As part of the Customer Experience Team, we use it as automation for the distribution of workloads. While other departments use it as a ticketing tool for IT..."
- Title: [How much does PagerDuty cost?](https://www.g2.com/discussions/how-much-does-pagerduty-cost) — 1 comment
  > **Top comment:** "This really depends on what you need from Pagerduty and how many users need those features."
- Title: [How can we do better?](https://www.g2.com/discussions/32897-how-can-we-do-better) — 1 comment, 1 upvote
  > **Top comment:** "Hi Subhash,
I've passed your question over to our Client Services team. They should be reaching to you via email shortly.
"

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/onpage-vs-pagerduty)