# Nicereply Reviews **Vendor:** Nice Reply s.r.o. **Category:** [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management) **Average Rating:** 4.5/5.0 **Total Reviews:** 431 ## About Nicereply Don't miss out on opportunities to grow and improve by collecting immediate feedback. Use simple one-click CSAT, CES & NPS surveys from Nicereply to increase the volume of insights you receive. Set up once, collect forever. Nicereply helps hundreds of teams at companies like Microsoft, Lenovo, Hubspot, and Buffer to measure and improve the quality of their customer experience. - Measure Customer Satisfaction (CSAT), Net Promoter Score (NPS), and Customer Effort Score (CES) per agent, team, country, product line or company-wide - Use Post-resolution email surveys to survey your customers automatically after you resolve a ticket, conversation, chat, deal, etc. Once set, you don’t have to do a thing. - Use In-signature surveys to ask customers for feedback at the bottom of every email. Act quickly to turn a conversation around, when it starts to derail. - Use survey link URLs & turn any customer touchpoint into an opportunity to gather feedback about the brand and customer experience. - Get real-time feedback on your website's user experience. Nicereply's website pop-up surveys can help you convert more customers by improving your website & software's usability - Increase your survey response rates by 200% by combining in-signature surveys and post-resolution email surveys without sending more emails. - Integrate Nicereply with your CRM system. Nicereply integrates with all the popular solutions like Zendesk, Front, LiveAgent, Freshdesk, Pipedrive, Helpscout, and more. - See your data in your CRM software and set automation based on the scores & feedback. - Fully customize your surveys in terms of branding, visuals, survey questions, rating scales, and metrics. - See all your CSAT, CES, and NPS data in a clean, easy-to-navigate dashboard. - Recognize your best agents with leaderboards and drill-downs stats per team and agent. - Stay on top of customer experience with regular reports and notifications delivered directly to an email inbox, or slack / MS teams channel. - Measure the performance of your automated emails. You can see how many automated surveys were sent, opened, and answered. - There are no complicated plan tiers or gating. You can use any integration with any Nicereply plan. ## Nicereply Reviews ### 1. Great **Rating:** 4.5/5.0 stars **Reviewed by:** Dušan K. | Senior helpdesk administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** September 08, 2020 **What do you like best about Nicereply?** I've been using Nicereply for over 7 years now, and it's become an indispensable tool for our company. It's helped us to improve our customer satisfaction (CSAT) scores, gather valuable customer feedback, and build stronger relationships with our customers. **What do you dislike about Nicereply?** I don´t see any problems with that. Everything works fine for me **Recommendations to others considering Nicereply:** NiceReply is a great way to get statistics, at the same time it increases motivation (in the form of bonuses with good results) and also for the feedback itself. I also appreciate the possibility of filtering specific ratings **What problems is Nicereply solving and how is that benefiting you?** Just internal problems like averages for any bonus :) The application itself is functional. So far, there has really been no reason to contact niceReply support, everything works as it should. In 3 years I have not experienced an outage or unavailability caused by you ### 2. Great for CSAT **Rating:** 5.0/5.0 stars **Reviewed by:** Alyssa U. | Staff at FreshBooks, Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2024 **What do you like best about Nicereply?** Nicereply is easy to use and super user-friendly. The data is tracked simply and reported back quickly. I enjoy the simplicity of searching for a user and finding all their past reviews. I like that it integrates with a lot of our products like ZenDesk and Slack. **What do you dislike about Nicereply?** Sometimes there can be a lag on the interface which does not allow you to delete or move someone quickly. **What problems is Nicereply solving and how is that benefiting you?** Nicereply is helping us track feedback from customers about our product. It is beneficial in knowing where we are at CSAT-wise but also a great tool to help with coaching team members. ### 3. My experience with Nicereply has been highly positive and insightful. **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew A. | Call Center Representative, Enterprise (> 1000 emp.) **Reviewed Date:** May 23, 2024 **What do you like best about Nicereply?** I like best how Nicereply makes it easy to gather and analyze customer feedback, leading to actionable insights. **What do you dislike about Nicereply?** The only drawback I’ve noticed is that the customization options, while robust, can be a bit overwhelming for new users who might need a more simplified setup process. **What problems is Nicereply solving and how is that benefiting you?** Nicereply is solving the problem of inefficient and incomplete customer feedback collection by providing a streamlined and user-friendly platform for gathering detailed customer satisfaction data. This benefits me by offering clear insights into customer experiences, enabling me to make informed decisions to improve service quality, enhance customer satisfaction, and ultimately drive business growth. ### 4. Best Tool in Market For Customer Feedback - Quick, Easy and Reliant **Rating:** 4.0/5.0 stars **Reviewed by:** Pranav D. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2024 **What do you like best about Nicereply?** We particularly appreciate the ability to customize surveys to reflect our brand, ensuring a cohesive customer experience. The comprehensive analytics and detailed reporting have empowered our support team to monitor performance trends and make informed, data-driven improvements. Overall, Nicereply has been an invaluable tool in our quest to deliver exceptional customer service." **What do you dislike about Nicereply?** For users who are new to customer feedback tools, there can be a learning curve associated with setting up surveys and understanding the detailed analytics. It may take some time for teams to fully utilize all the feature **What problems is Nicereply solving and how is that benefiting you?** Problems Solved by Nicereply Lack of Real-Time Customer Feedback: Problem: Without timely feedback, businesses struggle to understand customer satisfaction levels and identify issues quickly. Solution: Nicereply enables real-time feedback collection, allowing businesses to promptly address customer concerns and improve service quality. ### 5. Simply allow us to Track the quality of our Support **Rating:** 4.0/5.0 stars **Reviewed by:** Anojh R. | Care Operations Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** July 02, 2024 **What do you like best about Nicereply?** It is easy to set up the tool and to monitore it. Good integration with our communication tool. **What do you dislike about Nicereply?** In your daily use, you should make it carefull that the metric is unbiased. It is hard to not only receive postive feedback, where the user push the client to put a rating, or the opposite : only angry clients that rates. It should have an option to add criteria after putting Stars. For instance: You put 1 star, then other criteria with stars that you can adjust. **What problems is Nicereply solving and how is that benefiting you?** Monitoring client satisfaction and fight agains unsatisfaction that can lead to churn of clients. ### 6. Nicereply functionalities **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 27, 2024 **What do you like best about Nicereply?** Nicereply allows you to know how your clients rate you, it even allows you to have feedback from clients through the comments they leave you in the surveys, this in order to be able to have clarity not only about the rating, it allows you to know why they are rating you in a certain way **What do you dislike about Nicereply?** I don't like that the arts or image of the surveys are not so customizable, I would like to be able to personalize the surveys more by adding my company logo or taking into account the institutional colors of my organization **What problems is Nicereply solving and how is that benefiting you?** Visibility of opportunity areas, satisfaction percentage visibility ### 7. Nicereply is a great way of creating a survey to your customers **Rating:** 5.0/5.0 stars **Reviewed by:** Jose L. | Talent acquition specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** May 29, 2024 **What do you like best about Nicereply?** It is user friendly, you can use it after a video call, by just sharing a QR code which will link your customers directly to your survey. We practically use it on a daily basis. It is mainly use by the customer support team. **What do you dislike about Nicereply?** I think Nicereply covers everything you need, so I don't have any dislikes about it. **What problems is Nicereply solving and how is that benefiting you?** It does help our company to have a clear idea of the customers perspective about our platform, as well it does provide specific numbers per customer support agent, helping us to identify the type of support each rep is providing to the customers. ### 8. Nicereply to improve our customers´experience **Rating:** 4.5/5.0 stars **Reviewed by:** Paula Maricel F. | Customer support supervisor, Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2024 **What do you like best about Nicereply?** Nicereply help us to know what is the level of satisfaction from our customers, we can measure CSAT and NPS to detect improvements. The best part are the comments where we can understand better the customers´pains **What do you dislike about Nicereply?** Any in particular, it is a useful tool because allow us to have reports **What problems is Nicereply solving and how is that benefiting you?** Nicereply helps us to understand if our support service is the best for our customers ### 9. Shows the results I need **Rating:** 4.0/5.0 stars **Reviewed by:** Kat K. | Team Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2024 **What do you like best about Nicereply?** I like that it's simple to use and navigate. It provides all the information needed to locate the correct ticket to view the feedback left for the agents. **What do you dislike about Nicereply?** It's limited in the amount of questions and specific ones that could be tailored to ask is difficult. **What problems is Nicereply solving and how is that benefiting you?** Feedback for my agents so that I can catch bad practices, or do the coaching needed. ### 10. Support and product is a little lacking but it does the job **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2024 **What do you like best about Nicereply?** Ease of use! it's very easy to set up and the integration with Zendesk makes it easy to import new agents and configure the surveys you want to set up. **What do you dislike about Nicereply?** Support isn't the fastest but they're also based in EU. They don't seem to be the most helpful - in several instances I have had to go back and forth in emails to prove that their website is having the issue and the issue isn't on our end. It shouldn't be this difficult to troubleshoot your own software. **What problems is Nicereply solving and how is that benefiting you?** They fill the use for CSAT scored for our company. ### 11. Super awesome! **Rating:** 5.0/5.0 stars **Reviewed by:** Brittany W. | Customer Support Rep, Small-Business (50 or fewer emp.) **Reviewed Date:** May 24, 2024 **What do you like best about Nicereply?** I think this program is super awesome! First time using this and I think its really great and that more companies should use this! I love getting to see my ratings and seeing them super quickly! **What do you dislike about Nicereply?** I don't see a downside to this! Works really great **What problems is Nicereply solving and how is that benefiting you?** Getting to see my ratings is great so I can know how to improve! ### 12. Nicereply is a great tool for gathering feedback. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Photography | Mid-Market (51-1000 emp.) **Reviewed Date:** June 29, 2017 **What do you like best about Nicereply?** It's a great tool to be able to evaluate how customers feel about my customer service performance. I like the format of the information provided and the filtering tools. **What do you dislike about Nicereply?** It's great for what it does, but I wish there was a way to set a default time frame. I like to view my results by our own fiscal quarters. **What problems is Nicereply solving and how is that benefiting you?** It was a good way to gauge how well we are doing with our responses to customers, and a great way to gather workable feedback. ### 13. Very simple for the customer to use **Rating:** 4.0/5.0 stars **Reviewed by:** Ruth S. | Client Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 29, 2024 **What do you like best about Nicereply?** It's quick, it's easy and it's no fuss for the customer. That's important because if it's a burden, customers don't take the time to do it. **What do you dislike about Nicereply?** The number of choices decreased dramatically. **What problems is Nicereply solving and how is that benefiting you?** It's the simplest form of feedback for how our technicians are doing and how satisfied our customers are. ### 14. Amazing and user-friendly! **Rating:** 5.0/5.0 stars **Reviewed by:** Justine A. | Marketplace Ops Representative, Enterprise (> 1000 emp.) **Reviewed Date:** May 23, 2024 **What do you like best about Nicereply?** Truly a must-have when you are gearing up to build your company's seamless customer experience. **What do you dislike about Nicereply?** Nothing - from customer service to the number of features, I am satisfied! **What problems is Nicereply solving and how is that benefiting you?** I needed help in integrating some of the tools the company is already using and the contact person has been so responsive and hands-on. ### 15. Good platform **Rating:** 4.0/5.0 stars **Reviewed by:** Brenda M. | SME, Mid-Market (51-1000 emp.) **Reviewed Date:** May 26, 2024 **What do you like best about Nicereply?** I like the way it shows us the stadistics of the product we are using, the filters and the comparison points. **What do you dislike about Nicereply?** It would be nice if they could include the categories of the data we are selecting to create an accurate report. **What problems is Nicereply solving and how is that benefiting you?** Customers concerns. ### 16. Overall, it was a good experience and easy to configure the survey **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2024 **What do you like best about Nicereply?** The surveys are simple and flexible to create, and they have good features **What do you dislike about Nicereply?** Unfortunately, the API did not provide data for triggers, which is important for us as we need to perform deep dive analyses to understand the behavior of our customers for each contact driver. This limitation prevented us from having a complete picture **What problems is Nicereply solving and how is that benefiting you?** I personally liked the Zendesk trigger options in the surveys, which allow us to custom configure surveys based on the resolution outcome indicated by Zendesk tags ### 17. Not sure what it does **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2024 **What do you like best about Nicereply?** Its not really there, I need to click on it in Zendesk. I never used it doing my job in Zendesk , so I am not sure what it does exactly. Its installed by default by the company, but nobody explained it. I opened it a couple of times but it seems empty **What do you dislike about Nicereply?** That I cant figure out what it does, is it like AI automated replies? **What problems is Nicereply solving and how is that benefiting you?** Now you know allready that I have no idea what it does. ### 18. This is NICE **Rating:** 5.0/5.0 stars **Reviewed by:** Cheryl Ann C. | Online Entrepreneur, Mid-Market (51-1000 emp.) **Reviewed Date:** June 06, 2024 **What do you like best about Nicereply?** NICE has a user-friendly dashboard and provides customer service satisfaction report (CSAT). This helps organizations to see how they are performing and how they can improve. **What do you dislike about Nicereply?** The platform has limited customization which some companys deem necessary **What problems is Nicereply solving and how is that benefiting you?** Because Nicereply is measuring Customers' Satisfaction, companys can use this result to improve customers' experience. Nicereply provides a systematic approach to handling customer feedback and problem-solving, which helps in addressing and resolving customer issues more efficiently ### 19. NiceReply CSAT/NPS **Rating:** 5.0/5.0 stars **Reviewed by:** JAMES DANIEL C. | Operations and Customer Care Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** May 24, 2024 **What do you like best about Nicereply?** Straight forward and easy to implement with our current CRM. **What do you dislike about Nicereply?** Limited options to design the suvrvey and would appreciate more options in integrating reports with Zendesk. **What problems is Nicereply solving and how is that benefiting you?** CSAT, CES and NPS company rating. It allows us to identify customer pain points. ### 20. A great way to create great colleague relationships, a huge mood booster! **Rating:** 5.0/5.0 stars **Reviewed by:** Sophia W. | Software Support Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2024 **What do you like best about Nicereply?** Nice reply has been such a great way to receive and give gratitude, it gives you the motivation to continue working hard for your team and being open about teamwork. **What do you dislike about Nicereply?** N/A- I have not seen anything I dislike! **What problems is Nicereply solving and how is that benefiting you?** N/A ### 21. Easy and Proficient **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** June 04, 2024 **What do you like best about Nicereply?** I like how quicky and easy it is to see customers feedback. Its nice to be able to easily access the ticket the score is linked to as well, along with tracking of scores throughout different time period selections. **What do you dislike about Nicereply?** I can't think of a dislike at this time. **What problems is Nicereply solving and how is that benefiting you?** It is helping us monitor our quality of customer support and help track the types of customer facing issues we have. ### 22. Nice way to keep ontop of things! **Rating:** 5.0/5.0 stars **Reviewed by:** Johanna B. | Billing Agent, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** July 12, 2022 **What do you like best about Nicereply?** The simplicity, the user interface, the fact that every worker can see the comment they receive. **What do you dislike about Nicereply?** Not a thing! It is a very nice tool to have. **Recommendations to others considering Nicereply:** Easy and a nice tool **What problems is Nicereply solving and how is that benefiting you?** Getting feedback from customers ### 23. NICEREPLY REVIEW **Rating:** 4.5/5.0 stars **Reviewed by:** Smita J. | Vice President - Customer Success, Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2024 **What do you like best about Nicereply?** NICEREPLY has been a great tool to collate CSAT for our team and we love the analytics and features **What do you dislike about Nicereply?** Could have better views and setting to run surveys for NPS etc **What problems is Nicereply solving and how is that benefiting you?** collation and projection of CSAT ### 24. Functional survey software that gets the job done **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2024 **What do you like best about Nicereply?** NiceReply does what it says. It is a functional survey system that integrates well with Zendesk. Their account manager has also been very helpful throughout our time together. **What do you dislike about Nicereply?** Don't expect a ton of bells and whistles. For basic CSAT and customer sentiment data it does the trick. **What problems is Nicereply solving and how is that benefiting you?** NiceReply allows us to send customizable surveys to customers that have conditional logic so that we get the correct information from the correct customer. ### 25. Fantastic tool! **Rating:** 4.5/5.0 stars **Reviewed by:** Hillary N. | Customer Support Agent, Small-Business (50 or fewer emp.) **Reviewed Date:** May 29, 2024 **What do you like best about Nicereply?** Really easy to navigate and love the filters, very handy. I used it quite often when reviewing the quality of my responses to our customers and I was able to get really helpful feedback. **What do you dislike about Nicereply?** I don't have any downsides to nicereply, great to use **What problems is Nicereply solving and how is that benefiting you?** It solves customer feedback regarding our responses. Helps me to know which areas I can improve on and escalate to our team ### 26. Our oldest and most reliable CSAT-software **Rating:** 5.0/5.0 stars **Reviewed by:** Nadezhda B. | Quality Assurance Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2024 **What do you like best about Nicereply?** User-friendly interface, customizable search **What do you dislike about Nicereply?** Exporting feature could be a bit more advanced **What problems is Nicereply solving and how is that benefiting you?** It allows us to sync with the client's needs and wants, determine the communications that left the clients dissatisfied ### 27. Quite useful. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** May 27, 2024 **What do you like best about Nicereply?** It's extremely helpful to get direct, prompted feedback following interactions on our platform. It's a helpful, even integral tool when continuing to evolve and hone our customer service experience at FreshBooks. **What do you dislike about Nicereply?** There's no standout issues, although I think more flexibility in terms of ratings could be useful. **What problems is Nicereply solving and how is that benefiting you?** Nicereply helps us receive feedback from our customers following Support interactions, including phone calls and emails. ### 28. So far so good **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2024 **What do you like best about Nicereply?** I've just started using Nicereply, I really enjoyed that it integrate with our CRM and it was easy to use. **What do you dislike about Nicereply?** I wish I could be able to see our opening rate, and bounced rate when email survey are sent. I haven't seen this option. **What problems is Nicereply solving and how is that benefiting you?** Nicereply is helping use get a better sens of how our customer feel after completing their onboarding process. ### 29. Excellent Tool for Customer Feedback **Rating:** 4.0/5.0 stars **Reviewed by:** Kaixin D. | Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** May 26, 2024 **What do you like best about Nicereply?** Nicereply is incredibly easy to use. The customizable surveys are great for getting specific feedback. Highly recommend it! **What do you dislike about Nicereply?** It's great for what it does, but I wish the reporting could be more detailed. **What problems is Nicereply solving and how is that benefiting you?** The integration with our helpdesk was seamless, and the customizable surveys are perfect for our needs. Real-time feedback notifications help us address issues quickly, boosting customer satisfaction. ### 30. Great way to track CES **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** May 31, 2024 **What do you like best about Nicereply?** It gives very helpful insights into our CS team's CES. It's very easy to track feedback and utilize it for coaching. It also gives a breakdown per rep. **What do you dislike about Nicereply?** I can't think of any at the moment. I usually look at CES stats every month. **What problems is Nicereply solving and how is that benefiting you?** CES tracking, ability to track customer feedback for coaching purposes and product/onboarding improvement ### 31. Easy to monitor agent performance using customer reviews **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 20, 2024 **What do you like best about Nicereply?** Easy to use and works seamlessly. Alerts my manager when the bad review is received. **What do you dislike about Nicereply?** I am only using it and not admin control at this moment so cannot comment **What problems is Nicereply solving and how is that benefiting you?** Making decision about customer support we provide and helps in evaluation of individual agents as well. ### 32. NiceReply review **Rating:** 4.5/5.0 stars **Reviewed by:** Navin A. | FCC, Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2024 **What do you like best about Nicereply?** I find NiceReply very helpful to understand customer requirements and how to reach customer satisfaction **What do you dislike about Nicereply?** The NiceReply survey under emails should have a compulsory question to answer about the comments. **What problems is Nicereply solving and how is that benefiting you?** NiceReply helps in understanding if the customer is happy or not happy with the engagement with the agents. It benefits in increasing the companies reputation. ### 33. Nicereply review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2024 **What do you like best about Nicereply?** Easy to use UI with lots of reporting options. Easy to integrate. **What do you dislike about Nicereply?** the links are not one-time use. the same link can be used multiple times (e.g. customer can spam the same link with 100 negative ratings). **What problems is Nicereply solving and how is that benefiting you?** Realtime customer feedback hleps us understand what is going well, and where we need to improve. ### 34. Great tool to measure customer satisfaction **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 29, 2024 **What do you like best about Nicereply?** It's simple to use and makes data collection easy. **What do you dislike about Nicereply?** Repeat customers that are super upset can muddy the data. **What problems is Nicereply solving and how is that benefiting you?** It is giving us a reliable CSAT metric and helps us easily identify customer painpoints. ### 35. Nicereply works well for our docs **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** May 23, 2024 **What do you like best about Nicereply?** We like the simplicity of Nicereply. All we need is a the thumbs up/down and a comment area. **What do you dislike about Nicereply?** I wish there was a way to enforce what goes in the email field-- sometimes we get people writing their names. **What problems is Nicereply solving and how is that benefiting you?** The thumbs up/down metric is a quick and easy way to guage sentiment. ### 36. Perfect work **Rating:** 5.0/5.0 stars **Reviewed by:** Markéta N. | Customer care manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 19, 2023 **What do you like best about Nicereply?** great feedback platform, the integration was very easy I have everything under control Colleagues from customer support love it too We use it everyday and it is very easy **What do you dislike about Nicereply?** Everything is perfect with nicereply, I haven't found anything that would bother me. **What problems is Nicereply solving and how is that benefiting you?** We are collecting the feedback from our customers ### 37. NiceReply Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Enterprise (> 1000 emp.) **Reviewed Date:** May 23, 2024 **What do you like best about Nicereply?** Nice Reply has been an awesome and engaging tool to see how customers view our business. It's also a great resource to communicate and connect with our customers to ensure customer satisfaction. **What do you dislike about Nicereply?** Not applicable. I love nice reply. It's amazing! **What problems is Nicereply solving and how is that benefiting you?** NiceReply helps us connect with our customers. ### 38. It helps management to narrow down the performance review of the agent **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 04, 2024 **What do you like best about Nicereply?** It is very simple to use and and is part of our every reply **What do you dislike about Nicereply?** Sometimes the templates used are not easy to understand by the customer **What problems is Nicereply solving and how is that benefiting you?** Performance monitoring of an agent and understanding the difficulty of the customers ### 39. Excellent Tool **Rating:** 4.5/5.0 stars **Reviewed by:** Marco Andrés J. | Líder Servicio al Cliente, Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2024 **What do you like best about Nicereply?** It is an excellent tool that allows you to graphically validate the pain points of customers and take actions. **What do you dislike about Nicereply?** Improve the cost of the service compared to other providers **What problems is Nicereply solving and how is that benefiting you?** I am in the process of validating a tool that helps measure the NPS ### 40. Love it! **Rating:** 5.0/5.0 stars **Reviewed by:** Horacio P. | Customer support Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** May 27, 2024 **What do you like best about Nicereply?** I love having niceplies after a call! It is a great way to bring you up :-) **What do you dislike about Nicereply?** nothing. So far I am happy with Nicereply. **What problems is Nicereply solving and how is that benefiting you?** Nicereply give us a clear unerstanding on how we did on our support. ### 41. Consistently provides accurate info on CSAT and DSAT. **Rating:** 5.0/5.0 stars **Reviewed by:** Amer Hassan Nour M. | Tier 1 Agent, Mid-Market (51-1000 emp.) **Reviewed Date:** May 24, 2024 **What do you like best about Nicereply?** Very consistent and reliable. Give a brief overview of our metrics in regards to CSAT and DSATS **What do you dislike about Nicereply?** None that I know so far. Everything has been going smothely. **What problems is Nicereply solving and how is that benefiting you?** Gives us an overview of our metrics in regards to CSAT ### 42. great to know feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Trixie Joyce A. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 28, 2024 **What do you like best about Nicereply?** communicating with customers and learning about their experience **What do you dislike about Nicereply?** none so far all good about all its features **What problems is Nicereply solving and how is that benefiting you?** I get to know how to improve and how i was able to help customers ### 43. Great tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Events Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2024 **What do you like best about Nicereply?** Easy to use and implement into our tool, nice UI, many features **What do you dislike about Nicereply?** nothing specific comes to mind at this time **What problems is Nicereply solving and how is that benefiting you?** collecting feedback from clients which can be further reviewed and analyzed by the team ### 44. Nicereply is a great product **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2024 **What do you like best about Nicereply?** Easy to implement in our ticket flow to get the response from customers **What do you dislike about Nicereply?** Nothing really, everthing that we have used from this product have worked fine. **What problems is Nicereply solving and how is that benefiting you?** Getting feedback from our customers about our service. ### 45. Easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Ellen S. | VP Communications, Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2024 **What do you like best about Nicereply?** Simple, easy to tool. Straightforward analytics reports. Got quick, useful baseline data on the site before implementing a redesign. **What do you dislike about Nicereply?** Can't think of anything. It served its purpose for quick feedback. **What problems is Nicereply solving and how is that benefiting you?** User feedback ### 46. Nicereply is used everyday in my job **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Photography | Mid-Market (51-1000 emp.) **Reviewed Date:** September 08, 2020 **What do you like best about Nicereply?** It's nice to read the nice things customers write about the efforts I put in to helping them. **What do you dislike about Nicereply?** It's a real bummer when customers leave unfounded negative comments. **What problems is Nicereply solving and how is that benefiting you?** Not really sure. ### 47. Great way to receive feedback **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2024 **What do you like best about Nicereply?** That the feedback is given after the customer contact and you can reply instant to improve the given feedback **What do you dislike about Nicereply?** Not really downsides to the product, everything is simpel. **What problems is Nicereply solving and how is that benefiting you?** Customer satisfaction ### 48. Really great product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** May 24, 2024 **What do you like best about Nicereply?** Flexible solution for gathering customer feedback **What do you dislike about Nicereply?** Sometimes a bit more difficult than it should be to get your own branding into it. **What problems is Nicereply solving and how is that benefiting you?** Gathering feedback from customers ### 49. Nicereply made our lives easier **Rating:** 4.5/5.0 stars **Reviewed by:** Kenji M. | Customer Care Department Head, Enterprise (> 1000 emp.) **Reviewed Date:** May 23, 2024 **What do you like best about Nicereply?** No need to do random sampling and made tracking feedbacks easier **What do you dislike about Nicereply?** No direct way to send surveys through social media. **What problems is Nicereply solving and how is that benefiting you?** Conducting automated CSAT and NPS ### 50. Good for Feedback **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2024 **What do you like best about Nicereply?** It's good to see the customer's feedback in a way that I can know what I did was helpful for them. It's motivating to see the positive feedback and to be able to segment it out. **What do you dislike about Nicereply?** I don't see many downsides to using Nicereply. It's an easy enough software. **What problems is Nicereply solving and how is that benefiting you?** Receiving real-time feedback from customers to know how my performance is going. ## Nicereply Discussions - [What is a user?](https://www.g2.com/discussions/what-is-a-user) - 2 upvotes - [Is the trial really free?](https://www.g2.com/discussions/is-the-trial-really-free) - 1 upvote - [What happens at the end of my trial?](https://www.g2.com/discussions/what-happens-at-the-end-of-my-trial-f96abf6f-fc83-419e-a60c-5e42ad41590d) - 1 upvote - [What if we will exceed number of our users?](https://www.g2.com/discussions/what-if-we-will-exceed-number-of-our-users) - 1 upvote - [Does Nicereply integrate with other systems and applications?](https://www.g2.com/discussions/does-nicereply-integrate-with-other-systems-and-applications) - 1 upvote - [View Nicereply pricing details and edition comparison](https://www.g2.com/products/nicereply/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-03+06%3A32%3A16+-0500&secure%5Bsession_id%5D=c01670d2-9eb2-438b-8bfa-b4a981646967&secure%5Btoken%5D=9d43aa5686bbf2cd8ca9e2365e3bc83a9bc3b9d7aab2dc596b3944824bac5677&format=llm_user) ## Nicereply Features **Generative AI** - AI Text Generation - AI Text Summarization **Survey Management** - Brand Design Consistency - Survey Deployment - Feedback Collection - Device Responsiveness **Process Management** - Feedback Aggregation - Trigger Alerts - Real-Time Analysis - Real-Time Action **System Management** - Security - System Monitoring ## Top Nicereply Alternatives - [Delighted](https://www.g2.com/products/delighted/reviews) - 4.7/5.0 (59 reviews) - [Simplesat](https://www.g2.com/products/simplesat/reviews) - 4.8/5.0 (162 reviews) - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) - 4.4/5.0 (2,817 reviews)