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Nicereply Reviews & Product Details

Don't miss out on opportunities to grow and improve by collecting immediate feedback. Use simple one-click CSAT, CES & NPS surveys from Nicereply to increase the volume of insights you receive. Set up once, collect forever. Nicereply helps hundreds of teams at companies like Microsoft, Lenovo, Hubspot, and Buffer to measure and improve the quality of their customer experience. - Measure Customer Satisfaction (CSAT), Net Promoter Score (NPS), and Customer Effort Score (CES) per agent, team, country, product line or company-wide - Use Post-resolution email surveys to survey your customers automatically after you resolve a ticket, conversation, chat, deal, etc. Once set, you don’t have to do a thing. - Use In-signature surveys to ask customers for feedback at the bottom of every email. Act quickly to turn a conversation around, when it starts to derail. - Use survey link URLs & turn any customer touchpoint into an opportunity to gather feedback about the brand and customer experience. - Get real-time feedback on your website's user experience. Nicereply's website pop-up surveys can help you convert more customers by improving your website & software's usability - Increase your survey response rates by 200% by combining in-signature surveys and post-resolution email surveys without sending more emails. - Integrate Nicereply with your CRM system. Nicereply integrates with all the popular solutions like Zendesk, Front, LiveAgent, Freshdesk, Pipedrive, Helpscout, and more. - See your data in your CRM software and set automation based on the scores & feedback. - Fully customize your surveys in terms of branding, visuals, survey questions, rating scales, and metrics. - See all your CSAT, CES, and NPS data in a clean, easy-to-navigate dashboard. - Recognize your best agents with leaderboards and drill-downs stats per team and agent. - Stay on top of customer experience with regular reports and notifications delivered directly to an email inbox, or slack / MS teams channel. - Measure the performance of your automated emails. You can see how many automated surveys were sent, opened, and answered. - There are no complicated plan tiers or gating. You can use any integration with any Nicereply plan.

Seller

Nice Reply s.r.o.

Discussions

Nicereply Community

Languages Supported

English

Overview by

Viktor Magic (CEO at Nicereply | Customer Satisfaction & CX Enthusiast )

Pricing

Pricing provided by Nicereply.

Starter

Starting at $59.00

Per Month

Essential

Starting at $119.00

Per Month

View More Pricing Information

Top-Rated Alternatives

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Nicereply Media

Nicereply Demo - CSAT, NPS & CES Surveys

Create and send beautiful one-click surveys to measure Customer Satisfaction, Net Promoter Score and Customer Effort Score.

Nicereply Demo - Increase your survey response rates by more than 200%

Combine in-signature surveys with post-resolution email surveys to get more feedback than ever before.

Customize your surveys to fit your needs in terms of content, questions, design and branding.

Trigger surveys after resolving a ticket, conversation, deal, etc. in your CRM. See customer feedback in the same ticket, conversation, or deal afterward.

Nicereply Demo - Real-time customer feedback

See customer feedback arrive in real-time in the comprehensive rating feed dashboard.

Nicereply Demo - Powerful performance overview

Analyze the performance of your teams, agents, and the CSAT, CES, or NPS results in powerful Analytics.

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Verified User in Insurance

Small-Business (50 or fewer emp.)

6/4/2024

"Easy and Proficient"

5/5

What do you like best about Nicereply?

I like how quicky and easy it is to see customers feedback. Its nice to be able to easily access the ticket the score is linked to as well, along with tracking of scores throughout different time period selections. Review collected by and hosted on G2.com.

What do you dislike about Nicereply?

I can't think of a dislike at this time. Review collected by and hosted on G2.com.

Johanna B.

Billing Agent

Information Technology and Services

Mid-Market (51-1000 emp.)

7/12/2022

"Nice way to keep ontop of things!"

5/5

What do you like best about Nicereply?

The simplicity, the user interface, the fact that every worker can see the comment they receive. Review collected by and hosted on G2.com.

What do you dislike about Nicereply?

Not a thing! It is a very nice tool to have. Review collected by and hosted on G2.com.

Smita J.

Vice President - Customer Success

Small-Business (50 or fewer emp.)

5/23/2024

"NICEREPLY REVIEW"

4.5/5

What do you like best about Nicereply?

NICEREPLY has been a great tool to collate CSAT for our team and we love the analytics and features Review collected by and hosted on G2.com.

What do you dislike about Nicereply?

Could have better views and setting to run surveys for NPS etc Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care

Mid-Market (51-1000 emp.)

5/23/2024

"Functional survey software that gets the job done"

4/5

What do you like best about Nicereply?

NiceReply does what it says. It is a functional survey system that integrates well with Zendesk. Their account manager has also been very helpful throughout our time together. Review collected by and hosted on G2.com.

What do you dislike about Nicereply?

Don't expect a ton of bells and whistles. For basic CSAT and customer sentiment data it does the trick. Review collected by and hosted on G2.com.

Hillary N.

Customer Support Agent

Small-Business (50 or fewer emp.)

5/29/2024

"Fantastic tool!"

4.5/5

What do you like best about Nicereply?

Really easy to navigate and love the filters, very handy. I used it quite often when reviewing the quality of my responses to our customers and I was able to get really helpful feedback. Review collected by and hosted on G2.com.

What do you dislike about Nicereply?

I don't have any downsides to nicereply, great to use Review collected by and hosted on G2.com.

Nadezhda B.

Quality Assurance Manager

Mid-Market (51-1000 emp.)

5/23/2024

"Our oldest and most reliable CSAT-software"

5/5

What do you like best about Nicereply?

User-friendly interface, customizable search Review collected by and hosted on G2.com.

What do you dislike about Nicereply?

Exporting feature could be a bit more advanced Review collected by and hosted on G2.com.

Verified User in Computer Software

Mid-Market (51-1000 emp.)

5/27/2024

"Quite useful."

4/5

What do you like best about Nicereply?

It's extremely helpful to get direct, prompted feedback following interactions on our platform. It's a helpful, even integral tool when continuing to evolve and hone our customer service experience at FreshBooks. Review collected by and hosted on G2.com.

What do you dislike about Nicereply?

There's no standout issues, although I think more flexibility in terms of ratings could be useful. Review collected by and hosted on G2.com.

Verified User in Computer Software

Small-Business (50 or fewer emp.)

5/23/2024

"So far so good"

4/5

What do you like best about Nicereply?

I've just started using Nicereply, I really enjoyed that it integrate with our CRM and it was easy to use. Review collected by and hosted on G2.com.

What do you dislike about Nicereply?

I wish I could be able to see our opening rate, and bounced rate when email survey are sent. I haven't seen this option. Review collected by and hosted on G2.com.

Kaixin D.

Specialist

Mid-Market (51-1000 emp.)

5/26/2024

"Excellent Tool for Customer Feedback"

4/5

What do you like best about Nicereply?

Nicereply is incredibly easy to use. The customizable surveys are great for getting specific feedback. Highly recommend it! Review collected by and hosted on G2.com.

What do you dislike about Nicereply?

It's great for what it does, but I wish the reporting could be more detailed. Review collected by and hosted on G2.com.

Verified User in Education Management

Mid-Market (51-1000 emp.)

5/31/2024

"Great way to track CES"

4.5/5

What do you like best about Nicereply?

It gives very helpful insights into our CS team's CES. It's very easy to track feedback and utilize it for coaching. It also gives a breakdown per rep. Review collected by and hosted on G2.com.

What do you dislike about Nicereply?

I can't think of any at the moment. I usually look at CES stats every month. Review collected by and hosted on G2.com.