--- title: Nicereply Reviews meta\_title: 'Nicereply Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 431 reviews by the users' company size, role or industry to find out how Nicereply works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 431 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Nicereply Reviews & Product Details Don't miss out on opportunities to grow and improve by collecting immediate feedback. Use simple one-click CSAT, CES & NPS surveys from Nicereply to increase the volume of insights you receive. Set up once, collect forever. Nicereply helps hundreds of teams at companies like Microsoft, Lenovo, Hubspot, and Buffer to measure and improve the quality of their customer experience. - Measure Customer Satisfaction (CSAT), Net Promoter Score (NPS), and Customer Effort Score (CES) per agent, team, country, product line or company-wide - Use Post-resolution email surveys to survey your customers automatically after you resolve a ticket, conversation, chat, deal, etc. Once set, you don’t have to do a thing. - Use In-signature surveys to ask customers for feedback at the bottom of every email. Act quickly to turn a conversation around, when it starts to derail. - Use survey link URLs & turn any customer touchpoint into an opportunity to gather feedback about the brand and customer experience. - Get real-time feedback on your website's user experience. Nicereply's website pop-up surveys can help you convert more customers by improving your website & software's usability - Increase your survey response rates by 200% by combining in-signature surveys and post-resolution email surveys without sending more emails. - Integrate Nicereply with your CRM system. Nicereply integrates with all the popular solutions like Zendesk, Front, LiveAgent, Freshdesk, Pipedrive, Helpscout, and more. - See your data in your CRM software and set automation based on the scores & feedback. - Fully customize your surveys in terms of branding, visuals, survey questions, rating scales, and metrics. - See all your CSAT, CES, and NPS data in a clean, easy-to-navigate dashboard. - Recognize your best agents with leaderboards and drill-downs stats per team and agent. - Stay on top of customer experience with regular reports and notifications delivered directly to an email inbox, or slack / MS teams channel. - Measure the performance of your automated emails. You can see how many automated surveys were sent, opened, and answered. - There are no complicated plan tiers or gating. You can use any integration with any Nicereply plan. * * * Seller [Nice Reply s.r.o.](https://www.g2.com/sellers/nice-reply-s-r-o) Discussions [Nicereply Community](https://www.g2.com/products/nicereply/discuss) Languages Supported English Solution Type Best-of-Breed Overview by Viktor Magic (CEO at Nicereply | Customer Satisfaction & CX Enthusiast ) Show More ## Pricing Pricing provided by Nicereply. ### Starter Starting at $59.00 Per Month ### Essential Starting at $119.00 Per Month [ View More Pricing Information ](https://www.g2.com/products/nicereply/pricing) ## Top-Rated Alternatives [ ![AskNicely](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "AskNicely") AskNicely 4.7/5(1,050) ](https://www.g2.com/products/asknicely/reviews) [ ![Delighted](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Delighted") Delighted 4.7/5(60) ](https://www.g2.com/products/delighted/reviews) [ ![Simplesat](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Simplesat") Simplesat 4.8/5(168) ](https://www.g2.com/products/simplesat/reviews) [ View All Alternatives ](https://www.g2.com/products/nicereply/competitors/alternatives) ## User Insights Average based on 431 real user reviews. Implementation Time 1 month Perceived Cost $$$$$ Typical contract price $0k - $0k [Sign in to view](/login) Per Month [Log in to unlock pricing and user insights](/login) DK Dušan K. Senior helpdesk administrator Mid-Market (51-1000 emp.) 9/8/2020 "Great" 4.5/5 What do you like best about Nicereply? I've been using Nicereply for over 7 years now, and it's become an indispensable tool for our company. It's helped us to improve our customer satisfaction (CSAT) scores, gather valuable customer feedback, and build stronger relationships with our customers. Review collected by and hosted on G2.com. What do you dislike about Nicereply? I don´t see any problems with that. Everything works fine for me Review collected by and hosted on G2.com. Recommendations to others considering Nicereply: NiceReply is a great way to get statistics, at the same time it increases motivation (in the form of bonuses with good results) and also for the feedback itself. I also appreciate the possibility of filtering specific ratings Review collected by and hosted on G2.com. What problems is Nicereply solving and how is that benefiting you? Just internal problems like averages for any bonus :) The application itself is functional. So far, there has really been no reason to contact niceReply support, everything works as it should. In 3 years I have not experienced an outage or unavailability caused by you Review collected by and hosted on G2.com. Show More 5/23/2024 Current UserValidated ReviewerSource: Organic ![Alyssa U.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alyssa U.") AU Alyssa U. Staff at FreshBooks Mid-Market (51-1000 emp.) 5/23/2024 "Great for CSAT" 5/5 What do you like best about Nicereply? Nicereply is easy to use and super user-friendly. The data is tracked simply and reported back quickly. I enjoy the simplicity of searching for a user and finding all their past reviews. I like that it integrates with a lot of our products like ZenDesk and Slack. Review collected by and hosted on G2.com. What do you dislike about Nicereply? Sometimes there can be a lag on the interface which does not allow you to delete or move someone quickly. Review collected by and hosted on G2.com. What problems is Nicereply solving and how is that benefiting you? Nicereply is helping us track feedback from customers about our product. It is beneficial in knowing where we are at CSAT-wise but also a great tool to help with coaching team members. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic Review from User Profile ![Andrew A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Andrew A.") AA Andrew A. Call Center Representative Enterprise (\> 1000 emp.) 5/23/2024 "My experience with Nicereply has been highly positive and insightful." 5/5 What do you like best about Nicereply? I like best how Nicereply makes it easy to gather and analyze customer feedback, leading to actionable insights. Review collected by and hosted on G2.com. What do you dislike about Nicereply? The only drawback I’ve noticed is that the customization options, while robust, can be a bit overwhelming for new users who might need a more simplified setup process. Review collected by and hosted on G2.com. What problems is Nicereply solving and how is that benefiting you? Nicereply is solving the problem of inefficient and incomplete customer feedback collection by providing a streamlined and user-friendly platform for gathering detailed customer satisfaction data. This benefits me by offering clear insights into customer experiences, enabling me to make informed decisions to improve service quality, enhance customer satisfaction, and ultimately drive business growth. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Consumer Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Services") AC Verified User in Consumer Services Mid-Market (51-1000 emp.) 5/27/2024 "Nicereply functionalities" 5/5 What do you like best about Nicereply? Nicereply allows you to know how your clients rate you, it even allows you to have feedback from clients through the comments they leave you in the surveys, this in order to be able to have clarity not only about the rating, it allows you to know why they are rating you in a certain way Review collected by and hosted on G2.com. What do you dislike about Nicereply? I don't like that the arts or image of the surveys are not so customizable, I would like to be able to personalize the surveys more by adding my company logo or taking into account the institutional colors of my organization Review collected by and hosted on G2.com. What problems is Nicereply solving and how is that benefiting you? Visibility of opportunity areas, satisfaction percentage visibility Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Jose L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jose L.") JL Jose L. Talent acquition specialist Mid-Market (51-1000 emp.) 5/29/2024 "Nicereply is a great way of creating a survey to your customers" 5/5 What do you like best about Nicereply? It is user friendly, you can use it after a video call, by just sharing a QR code which will link your customers directly to your survey. We practically use it on a daily basis. It is mainly use by the customer support team. Review collected by and hosted on G2.com. What do you dislike about Nicereply? I think Nicereply covers everything you need, so I don't have any dislikes about it. Review collected by and hosted on G2.com. What problems is Nicereply solving and how is that benefiting you? It does help our company to have a clear idea of the customers perspective about our platform, as well it does provide specific numbers per customer support agent, helping us to identify the type of support each rep is providing to the customers. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Paula Maricel F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Paula Maricel F.") PF Paula Maricel F. Customer support supervisor Small-Business (50 or fewer emp.) 5/23/2024 "Nicereply to improve our customers´experience" 4.5/5 What do you like best about Nicereply? Nicereply help us to know what is the level of satisfaction from our customers, we can measure CSAT and NPS to detect improvements. The best part are the comments where we can understand better the customers´pains Review collected by and hosted on G2.com. What do you dislike about Nicereply? Any in particular, it is a useful tool because allow us to have reports Review collected by and hosted on G2.com. What problems is Nicereply solving and how is that benefiting you? Nicereply helps us to understand if our support service is the best for our customers Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Brittany W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brittany W.") BW Brittany W. Customer Support Rep Small-Business (50 or fewer emp.) 5/24/2024 "Super awesome!" 5/5 What do you like best about Nicereply? I think this program is super awesome! First time using this and I think its really great and that more companies should use this! I love getting to see my ratings and seeing them super quickly! Review collected by and hosted on G2.com. What do you dislike about Nicereply? I don't see a downside to this! Works really great Review collected by and hosted on G2.com. What problems is Nicereply solving and how is that benefiting you? Getting to see my ratings is great so I can know how to improve! Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Justine A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Justine A.") JA Justine A. Marketplace Ops Representative Enterprise (\> 1000 emp.) 5/23/2024 "Amazing and user-friendly!" 5/5 What do you like best about Nicereply? Truly a must-have when you are gearing up to build your company's seamless customer experience. Review collected by and hosted on G2.com. What do you dislike about Nicereply? Nothing - from customer service to the number of features, I am satisfied! Review collected by and hosted on G2.com. What problems is Nicereply solving and how is that benefiting you? I needed help in integrating some of the tools the company is already using and the contact person has been so responsive and hands-on. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Cheryl Ann C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cheryl Ann C.") CC Cheryl Ann C. Online Entrepreneur Mid-Market (51-1000 emp.) 6/6/2024 "This is NICE" 5/5 What do you like best about Nicereply? NICE has a user-friendly dashboard and provides customer service satisfaction report (CSAT). This helps organizations to see how they are performing and how they can improve. Review collected by and hosted on G2.com. What do you dislike about Nicereply? The platform has limited customization which some companys deem necessary Review collected by and hosted on G2.com. What problems is Nicereply solving and how is that benefiting you? Because Nicereply is measuring Customers' Satisfaction, companys can use this result to improve customers' experience. Nicereply provides a systematic approach to handling customer feedback and problem-solving, which helps in addressing and resolving customer issues more efficiently Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![JAMES DANIEL C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "JAMES DANIEL C.") JC JAMES DANIEL C. Operations and Customer Care Specialist Mid-Market (51-1000 emp.) 5/24/2024 "NiceReply CSAT/NPS" 5/5 What do you like best about Nicereply? Straight forward and easy to implement with our current CRM. Review collected by and hosted on G2.com. What do you dislike about Nicereply? Limited options to design the suvrvey and would appreciate more options in integrating reports with Zendesk. Review collected by and hosted on G2.com. What problems is Nicereply solving and how is that benefiting you? CSAT, CES and NPS company rating. It allows us to identify customer pain points. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ## Questions about Nicereply? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Nicereply ](https://www.g2.com/products/nicereply/discussions/new) GU Guest User What is Nicereply used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-nicereply-used-for) [ View all Discussions ](https://www.g2.com/products/nicereply/discuss) ## Pricing Options Pricing provided by Nicereply. ### Starter Starting at $59.00 Per Month ### Essential Starting at $119.00 Per Month ### Growth Starting at $239.00 Per Month [ View More Pricing Information ](https://www.g2.com/products/nicereply/pricing) Nicereply Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_445a26ebb2994878a27e1c965e65c363/asknicely.png "Product Avatar Image") AskNicely 4.7/5(1,050) [ Compare Now ](https://www.g2.com/compare/asknicely-vs-nicereply) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_1be08fde305558a32ebefccbe7b5c180/delighted.png "Product Avatar Image") Delighted 4.7/5(60) [ Compare Now ](https://www.g2.com/compare/delighted-vs-nicereply) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_aae535e91a1c5d381bfe232559f1ad78/simplesat.png "Product Avatar Image") Simplesat 4.8/5(168) [ Compare Now ](https://www.g2.com/compare/nicereply-vs-simplesat) ##### ##### Nicereply Features Survey Management Brand Design Consistency Survey Deployment Feedback Collection Process Management Feedback Aggregation Trigger Alerts Real-Time Analysis System Management Security System Monitoring Generative AI AI Text Generation AI Text Summarization [ View More Features ](https://www.g2.com/products/nicereply/features) ##### Categories on G2 [Enterprise Feedback Management](https://www.g2.com/categories/enterprise-feedback-management) ##### Explore More [What is the cheapest paid statistical analysis software that is still good enough for professional academic or market research without hobbyist-level limitations?](https://www.g2.com/discussions/what-is-the-cheapest-paid-statistical-analysis-software-that-is-still-good-enough-for-professional-academic-or-market-research-without-hobbyist-level-limitations)[Are there industrial AR platforms that are actually practical for delivering digital work instructions on a production line without a major infrastructure rollout?](https://www.g2.com/discussions/are-there-industrial-ar-platforms-that-are-actually-practical-for-delivering-digital-work-instructions-on-a-production-line-without-a-major-infrastructure-rollout)[What is the top tool for building complex apps without coding?](https://www.g2.com/discussions/what-is-the-top-tool-for-building-complex-apps-without-coding) [What are the top reputation management services platforms for organizations of 50–500 employees in retail, e-commerce, and services?](https://www.g2.com/discussions/what-are-the-top-reputation-management-services-platforms-for-organizations-of-50-500-employees-in-retail-e-commerce-and-services)[What are the top tools for tracking database performance in real time?](https://www.g2.com/discussions/what-are-the-top-tools-for-tracking-database-performance-in-real-time)[Top data monitoring tool for businesses](https://www.g2.com/discussions/top-data-monitoring-tool-for-businesses) [Show MoreShow Less](javascript:void(0);)