---
title: Nicereply Reviews
meta_title: 'Nicereply Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 431 reviews by the users' company size, role or industry
  to find out how Nicereply works for a business like yours.
aggregate_rating:
  rating_value: 4.5
  review_count: 431
  scale: '5'
date_modified: '2026-07-07'
parent_category:
  name: Customer Service
  url: https://www.g2.com/categories/customer-service
---

# Nicereply Reviews
**Vendor:** Nice Reply s.r.o.  
**Category:** [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management)  
**Average Rating:** 4.5/5.0  
**Total Reviews:** 431
## About Nicereply
Don't miss out on opportunities to grow and improve by collecting immediate feedback. Use simple one-click CSAT, CES & NPS surveys from Nicereply to increase the volume of insights you receive. Set up once, collect forever. Nicereply helps hundreds of teams at companies like Microsoft, Lenovo, Hubspot, and Buffer to measure and improve the quality of their customer experience. - Measure Customer Satisfaction (CSAT), Net Promoter Score (NPS), and Customer Effort Score (CES) per agent, team, country, product line or company-wide - Use Post-resolution email surveys to survey your customers automatically after you resolve a ticket, conversation, chat, deal, etc. Once set, you don’t have to do a thing. - Use In-signature surveys to ask customers for feedback at the bottom of every email. Act quickly to turn a conversation around, when it starts to derail. - Use survey link URLs & turn any customer touchpoint into an opportunity to gather feedback about the brand and customer experience. - Get real-time feedback on your website's user experience. Nicereply's website pop-up surveys can help you convert more customers by improving your website & software's usability - Increase your survey response rates by 200% by combining in-signature surveys and post-resolution email surveys without sending more emails. - Integrate Nicereply with your CRM system. Nicereply integrates with all the popular solutions like Zendesk, Front, LiveAgent, Freshdesk, Pipedrive, Helpscout, and more. - See your data in your CRM software and set automation based on the scores & feedback. - Fully customize your surveys in terms of branding, visuals, survey questions, rating scales, and metrics. - See all your CSAT, CES, and NPS data in a clean, easy-to-navigate dashboard. - Recognize your best agents with leaderboards and drill-downs stats per team and agent. - Stay on top of customer experience with regular reports and notifications delivered directly to an email inbox, or slack / MS teams channel. - Measure the performance of your automated emails. You can see how many automated surveys were sent, opened, and answered. - There are no complicated plan tiers or gating. You can use any integration with any Nicereply plan.




## Nicereply Reviews
  ### 1. Great tool to utilize for feedback

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Logistics and Supply Chain | Mid-Market (51-1000 emp.)

**Reviewed Date:** September 17, 2020

**What do you like best about Nicereply?**

Nicereply is easy to use, great settings, easy to get support or have questions answered.

**What do you dislike about Nicereply?**

Nothing! Ihaven't encountered anything that would need to be done differently.

**What problems is Nicereply solving and how is that benefiting you?**

The benefit is being able to get some real time feedback, specifically on the situations that maybe could have been handled differently that we otherwise wouldn't have been made aware of.

  ### 2. Great product

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.)

**Reviewed Date:** September 09, 2020

**What do you like best about Nicereply?**

Ease of use and ability to track client surveys.

**What do you dislike about Nicereply?**

So far there is nothing to dislike about this product.

**What problems is Nicereply solving and how is that benefiting you?**

Tracking of clients satisfaction using simple interface.

  ### 3. Nicereply

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.)

**Reviewed Date:** September 08, 2020

**What do you like best about Nicereply?**

Fast and reliable customer metrics from customers

**What do you dislike about Nicereply?**

Sometimes got wrong marks, because of missclick of customer

**What problems is Nicereply solving and how is that benefiting you?**

Nothing really. :)

  ### 4. Excellent Resource

**Rating:** 5.0/5.0 stars

**Reviewed by:** Heather H. | specialist, Mid-Market (51-1000 emp.)

**Reviewed Date:** April 28, 2020

**What do you like best about Nicereply?**

The ease of use and display of customer experience feedback

**What do you dislike about Nicereply?**

So far there is nothing that I dislike about nice reply.

**Recommendations to others considering Nicereply:**

Realtime and hands-free tracking of agent service level straight from the customer with ease that they can directly see as well. A great way for agents to get acknowledgement directly from customers on their service.

**What problems is Nicereply solving and how is that benefiting you?**

Our team is able to see and address and issues with agent service and address it immediately.

  ### 5. Reliable system for projects

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Investment Management | Mid-Market (51-1000 emp.)

**Reviewed Date:** September 08, 2020

**What do you like best about Nicereply?**

The system’s User-friendly and easy to navigate.

**What do you dislike about Nicereply?**

No comment since I’ve just been using it for quite awhile

**Recommendations to others considering Nicereply:**

none so far

**What problems is Nicereply solving and how is that benefiting you?**

Daily Task and Weekly updates. Helps us remind what needs to be done in an orderly fassion.

  ### 6. The most complete survey system in the market.

**Rating:** 4.5/5.0 stars

**Reviewed by:** Margaret C. R. | Support Specialist, Mid-Market (51-1000 emp.)

**Reviewed Date:** June 24, 2019

**What do you like best about Nicereply?**

Nicereply is a very skilful system, obtaining or collecting important information from clients, its configuration is simple and intuitive, allowing my work team to send surveys, without inconveniences or delays, I like that it allows us to customize the questions to our liking.

Nicereply is a very skilful system, obtaining or collecting important information from clients, its configuration is simple and intuitive, allowing my work team to send surveys, without inconveniences or delays, I like that it allows us to customize the questions to our liking.


**What do you dislike about Nicereply?**

The only observation I have towards the application, which I do not like, is in terms of cost, since it should be equivalent to the level of skills and not the answers received. Of the rest I have no disagreements with Nicereply.


**Recommendations to others considering Nicereply:**

I recommend this platform because it allowed us to see as a company and get to know our clients, in a closer way, detecting both their dissatisfactions and satisfactions, allowing with this a better analysis management and more effective compensation actions. Nicereply made our company a more lucrative one.

**What problems is Nicereply solving and how is that benefiting you?**

It has helped the company a lot to know the comments of the customers both good and bad, since the good ones have driven, motivated the work team and the bad ones allow our growth, since we identify the faults and it is easier to improve like this.

Knowing when it is more difficult to have a margin of error and the reports that the platform provides, follow-ups are of benefit to strengthen our virtues and project immediate solutions to the deficiencies, we are satisfied that this could be possible thanks to this software.

Now we have a more effective marketing, a productive and profitable company, with more sales and satisfied customers and an excellent image, which guarantees quality and good service.

  ### 7. Nicereply my survey platform

**Rating:** 4.0/5.0 stars

**Reviewed by:** Lauren O. | Account Executive, Mid-Market (51-1000 emp.)

**Reviewed Date:** May 28, 2019

**What do you like best about Nicereply?**

It is a platform which has very basic icons without much to learn because its basic design is a very fast learning to which I learned to send a survey in a more simple and coherent way that customers expressed that they were satisfied with the company and that caused them dislike to the shopping experiences they had had, everything is very simple to do just have to know how to formulate the question well so that customers know very well what they will answer and thus have good statistics of all the data received

**What do you dislike about Nicereply?**

The statistics system is not in real time, I noticed that as the responses of the surveys are arriving it is not updated immediately and does not generate a real statistics to what I have learned that it is better to review the graphs the other day. send the survey to have most of the answers already saved in the system and so visualize well the graphs with the results

**What problems is Nicereply solving and how is that benefiting you?**

With the statistics already well finished with all the results you can have a general base of all the comments that the clients have, it allows me to establish as a base to know what is most displeasing to the clients and what needs to be improved and take actions of improvement so that customers continue to be frequent

  ### 8. Quality and customer satisfaction

**Rating:** 4.5/5.0 stars

**Reviewed by:** Chloe R. | Marketing Account Executive, Enterprise (> 1000 emp.)

**Reviewed Date:** May 21, 2019

**What do you like best about Nicereply?**

I collect all the comments of the market and of the research by which the surveys were sent to have a follow-up of performance indices that are key to generate reports and thus visualize the failures that may be causing that are not liked by the clients and that we may not have that client in our facilities again and the goal of having this platform is to reduce criticism and increase positive opinions

I send campaigns every time I want to know if the comments are improving or continue with index of respondents with criticism and so take more extreme measures

**What do you dislike about Nicereply?**

From the beginning I miss that they do not have an independent mobile app that would be useful to review the scores, comments and notifications of the answers of the clients that are received for help of my work to have it at all times in my downloaded cell phone and go advancing by reading every comment and punctuation received

**What problems is Nicereply solving and how is that benefiting you?**

I find out about all the problems that the clients could have had with the attention received by the sales consultants and to be able to control the service that is provided in a very simple way without having to physically look for the clients to know their opinion with respect to the product that he acquired

  ### 9. Rate the company

**Rating:** 3.0/5.0 stars

**Reviewed by:** Brayden M. | General Manager, Enterprise (> 1000 emp.)

**Reviewed Date:** May 15, 2019

**What do you like best about Nicereply?**

It facilitates knowing the qualification that gives the clients to the company, helps to track the quality that is given to the client

It establishes important statistics that allow to visualize the percentage of bad and good opinions

I keep track of the ratings of how customers feel about quality and service rendered

Personalize the survey with the brand of the company so that at the moment they answer the survey they are aware of which company will respond

**What do you dislike about Nicereply?**

The more qualifications are received, the more the price of what is paid increases. I do not like it because the price should change for its functions but not for the grades received is the only thing I think I do not like about this platform

**What problems is Nicereply solving and how is that benefiting you?**

The qualification that the clients give to the company helps to improve the service that is offered to them because they know in which area they are failing to improve themselves and satisfy the client in everything and that the bad opinions are reduced and the good ones increase

  ### 10. Compile research responses

**Rating:** 4.5/5.0 stars

**Reviewed by:** Joshua L. | Senior Manager, Enterprise (> 1000 emp.)

**Reviewed Date:** May 09, 2019

**What do you like best about Nicereply?**

With the measurement tools that this platform has, it helps me to know the satisfaction that the client has towards the company.

Generate reports to track the performance indices that are available.

It helps to better understand the clients and know what they like and dislike in order to learn from them and solve what is not to their liking.

The surveys sent to customers are easy to use and understand so that they respond correctly and thus be able to validate the information they sent.

**What do you dislike about Nicereply?**

It is missing a mobile app that I can have on my cell phone, which would make my work a little easier. I just hope that someday this mobile app will become a reality, and Nicereply can bring it closer to me on my cell phone, allowing me to work anywhere with more ease.

**What problems is Nicereply solving and how is that benefiting you?**

Your tools allow us to connect with people through this medium to understand customer opinions, enabling us to improve aspects they dislike, which could affect sales if we are unaware of what customers prefer. With Nicereply, we can ensure that the services and products offered are to everyone's liking. Without this platform, you would not know what customers think or if the quality of the product seems appropriate.

  ### 11. Different option to be evaluated

**Rating:** 4.5/5.0 stars

**Reviewed by:** Lucas A. | Sales Representative, Enterprise (> 1000 emp.)

**Reviewed Date:** May 15, 2019

**What do you like best about Nicereply?**

With this platform I have the ability to see the comments made by customers

In addition to knowing the opinions of customers can also know if they had any bad experience with an employee who has displeased

It is easy to learn how to use this platform is very basic your design to start creating surveys

**What do you dislike about Nicereply?**

There is no option to pay via paypal is a pity because I personally use a lot of paypal and if they accept this means of payment it would be easier for me than paying with a credit card

**What problems is Nicereply solving and how is that benefiting you?**

There is a more detailed knowledge if employees are performing a function at work in a good way or are making mistakes that make customers are not satisfied with the company because of them, which is why plans are made to recover those customers so that re-trust the company

  ### 12. Distribution of surveys with real opinions

**Rating:** 4.0/5.0 stars

**Reviewed by:** Lucy K. | Quality Control Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 23, 2019

**What do you like best about Nicereply?**

The statistics are helpful to keep track of the opinions of the clients and the follow-up of each negative opinion to help the client and know why their displeasure with that make improvement plans in each negative opinion they send

The distribution of the surveys that are sent to the clients to know the opinion of satisfaction that they have is simple and helps to have a clearer view of each client

Negative comments are the greatest attention that should be paid to have a solution for the client that I think can damage the image of the company with a single negative comment that other customers make because they can reduce sales or create a bad reputation of the brand

**What do you dislike about Nicereply?**

I would love to have a mobile app that allows me to have on my mobile phone to work anywhere and be more connected with nicereply at all times. I hope you are working to get a mobile application that I need so much for my daily work with nicereply

**What problems is Nicereply solving and how is that benefiting you?**

It is good to have the opinion of the clients and know everything they think about the company, whether it is good or bad, the comments are useful and I read them to know if it is better than bad or more bad than good, the important thing is to know the ratings that each client sends us

  ### 13. Real-time reports

**Rating:** 4.5/5.0 stars

**Reviewed by:** Ian C. | CFO , Enterprise (> 1000 emp.)

**Reviewed Date:** April 22, 2019

**What do you like best about Nicereply?**

It helps improve the quality of services provided to clients with three different types of surveys:

how to measure customer satisfaction (CSAT), the net score of the promoter (NPS), customer effort score (CES), which I liked very much the performance that each one throws

There are three different ways to view the surveys and the opinions of each one because it is a percentage of questions to different clients and to know the performance of the team with the control panel that has classifications, trends and graphs

**What do you dislike about Nicereply?**

There are customers who qualify to think that 1 is the most satisfied value and 10 the most dissatisfied and in the comments send the best grades apparently do not understand the difference between 1 and 10 and this disqualifies the company, although it is not Nicereply's problem

**What problems is Nicereply solving and how is that benefiting you?**

From all the surveys I receive a report that allows me to evaluate in what level or what percentage of satisfaction is global all the clients observing what are the possible failures or bad services that have been lent in each client and thus assure that it is a happy client

  ### 14. Evaluate quality and service

**Rating:** 4.5/5.0 stars

**Reviewed by:** Bryson R. | Senior Manager Quality Control, Mid-Market (51-1000 emp.)

**Reviewed Date:** April 19, 2019

**What do you like best about Nicereply?**

It is good to see how they rate the service and the quality of the product offered, read the comments of the evaluations to know how customers qualify us and have a clear concept of everything they live by having the experience of buying either online or in a physical store, more and more is achieved that are more comments that also means that more and more people are buying our products and are satisfied or sometimes dissatisfied by something that happened to them

**What do you dislike about Nicereply?**

Sometimes the overall score that you have as a good company should be more equivalent to that you have more good than bad evaluations and should not affect the overall score so much.

**What problems is Nicereply solving and how is that benefiting you?**

Absolutely all the surveys that have answers by the clients arrive without margin of error what makes me have the calmness that all the comments made I can read them to determine what is the percentage of bad and good opinions that are obtained thus taking plans that improve what is shown that customers do not like

  ### 15. Satisfaction and opportunities for improvement

**Rating:** 4.5/5.0 stars

**Reviewed by:** Emily Y. | Principal Technical Specialist, Enterprise (> 1000 emp.)

**Reviewed Date:** April 16, 2019

**What do you like best about Nicereply?**

The satisfaction of the client is the objective so that the sales continue to increase and with nicereply we can get to know if the clients are satisfied or there is that bothers them and that we do not know it, when the surveys are sent so that they answer them in a virtual way they are ask what you really want to know but also always leave the option to add more comments if the client wants to write something apart from the questions of the survey, its good management of the platform makes me create the surveys fast and simple to also have answer as soon as possible and start to deduct each comment sent to us

**What do you dislike about Nicereply?**

The page is very simple I would like to customize it more to my liking as the change of color or add photo or logo of the company so that it looks more business and more professional and although the clients do not see it for my work if I would like them to add that option

**What problems is Nicereply solving and how is that benefiting you?**

It is known in satisfaction level of each client that accepts to answer the surveys and thus also measure the good performance that employees are performing when providing good services to the client in the same way it serves to create improvement plans if a complaint is repeated several times by customers

  ### 16. Solution to know the opinions of the clients

**Rating:** 4.0/5.0 stars

**Reviewed by:** Lilian H. | Director Marketing, Enterprise (> 1000 emp.)

**Reviewed Date:** April 13, 2019

**What do you like best about Nicereply?**

The experience with the client has improved based on the comments and responses of the surveys sent to them and although not all the answers are positive, the negative ones are the ones that help the client's experience better and to take measures adequate to recover all those customers who were once dissatisfied with something that was not liked, you can hardly see the bad comment made by the customer is followed to know from the root what was the cause of the discomfort to fix and improve things and when that is the case we try to give you an incentive to trust us again and have the opportunity to buy again and this whole process is thanks to nicereply and its good functioning to be able to create customer satisfaction surveys

**What do you dislike about Nicereply?**

I do not see anything wrong with this platform its good service has served to improve sales and know the opinions of customers, is a platform that has not failed me or had configuration problems since the beginning has been easy and useful to work

**What problems is Nicereply solving and how is that benefiting you?**

It has improved the good sales and the good treatment of the customers to know them to satisfy and improve the mistakes that are made with the products or to know those employees who do not comply with their good service and who think that if they do their work badly we will not go to find out why we did not have to listen to the client but this change and the client is worth more

  ### 17. Identify loyal customers

**Rating:** 4.5/5.0 stars

**Reviewed by:** James G. | CMO, Mid-Market (51-1000 emp.)

**Reviewed Date:** April 09, 2019

**What do you like best about Nicereply?**

I identify opportunities to improve client experiences by analyzing testimonies collected from easily created surveys. This allows for an analysis of responses to implement improvement plans where the highest levels of client dissatisfaction are observed.

The goal is to ensure customers not only make a single purchase but return to buy again. This is achieved through Nicereply surveys, which aim to make customers happy with their purchase and become frequent buyers, while also gathering their opinions on the buying experience and the products they purchased.

**What do you dislike about Nicereply?**

Everything seems correct with good functioning of the system, but if there is something to say that I do not like, it is that not all notifications reach the email. Sometimes I'm afraid to find out about things that happen, but it's something very minimal that I do not see much relevance that affects work.

**What problems is Nicereply solving and how is that benefiting you?**

Analyze the experiences of each client to leverage every comment and get closer to the clients from their perspective on the company. Ensure that everything follows a good process aimed at making all experiences positive for each client.

  ### 18. Real surveys

**Rating:** 3.5/5.0 stars

**Reviewed by:** Connor C. | Administrator, Enterprise (> 1000 emp.)

**Reviewed Date:** March 26, 2019

**What do you like best about Nicereply?**

With the three types of surveys that Nicereply offers in its survey platform, I can interact with clients to better understand their needs and what they think about the quality and service of the products they bought in the company.

they handle some prices that, in my opinion, are very good and there are a variety of prices in the plans, something that, if not enough for the most expensive, because one buys the cheapest one knowing that all are very good with different characteristics but everyone benefits from sending safe and interesting surveys so that customers respond and they can know the quality that the company is executing in front of the clients who are the ones who value the opinion the most.

**What do you dislike about Nicereply?**

The reference system does not work correctly because I have passed my referral link to two of my colleagues and they have not given me my coupon or not if I am doing something wrong in the process to not accredit


**What problems is Nicereply solving and how is that benefiting you?**

We have the opinion of customers to improve every day and provide customers with excellent quality both in the quality of the materials of the products and in the quality of the service offered by the company

The real statistics of the opinions that the clients realize realize how well or badly the company is so that the clients want to continue buying.

  ### 19. Easy to understand

**Rating:** 4.0/5.0 stars

**Reviewed by:** Austin T. | Quality Control Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** March 20, 2019

**What do you like best about Nicereply?**

When the customers make the purchase and have a bad experience they will probably not buy our products again and the customers will be lost without being able to know what they did not like but with nicereply this does not happen now because the satisfaction surveys that we send to the customers give us your opinion help us know if the shopping experience was what I expected or what it was that I dislike to have a follow-up of this experience and not lose the client and give us another opportunity to satisfy the bad experience

with the good comments that make us through the surveys we can take it to our advantage to make better strategies with what the clients like the most

**What do you dislike about Nicereply?**

The support response times are long, causing me not to be able to solve my doubt in quick time and having to wait for something that I do not like because it makes me lose time to be looking if they already answered my question or I have to keep waiting

**What problems is Nicereply solving and how is that benefiting you?**

Helps the company to have a clearer vision of the opinion of the clients and know if we are working well or we are making mistakes which we do not know, it serves to be more connected with the clients to listen to what they write to us and to have a follow up if he had a bad experience

  ### 20. Quality comments

**Rating:** 3.5/5.0 stars

**Reviewed by:** Ian R. | Computer Operator, Enterprise (> 1000 emp.)

**Reviewed Date:** March 19, 2019

**What do you like best about Nicereply?**

Customers can express themselves about the satisfaction of the products and the service provided to them from the first purchase made to ensure that they will continue to buy because it seemed good and have control over how many comments there are good and bad with personalized questions and additional

When a dissatisfied customer comments what he does not like he attracts several risks such as losing the client and allowing other customers to see the bad comments and let themselves be guided by the bad influence that can cause that is why they need to act quickly having a follow up of the client unsatisfied to recover it and examine well the case of dissatisfaction and with nicereply it gives me the necessary tools to follow all these comments

**What do you dislike about Nicereply?**

I have noticed that a client can qualify us several times, I mean that if a dissatisfied customer wants to write to us several times his bad comment is going to be able to cause a bad reputation to the company as if they were several dissatisfied customers in reality it is just one

**What problems is Nicereply solving and how is that benefiting you?**

If the clients let us know their experiences of purchase and service, they can have a basic control of how the stores are operating and if the employees they serve are doing the right job.

not only serves to know the experiences of customers, but also that of employees because through customer comments we realize the service of employees

  ### 21. Opinions

**Rating:** 4.0/5.0 stars

**Reviewed by:** Jonathan H. | Courier, Enterprise (> 1000 emp.)

**Reviewed Date:** March 14, 2019

**What do you like best about Nicereply?**

With nicereply I can measure the satisfaction of the client to improve the quality and the service that is provided in each restaurant that we have because it is very difficult to know if the attention that is being provided in each restaurant is appropriate and the employees are doing the job well.

they ask specific questions to know specific answers or add additional questions to those that are initially and with CSAT, CES and NPS are three different ways that the client responds and is more pleased to respond easily and differently

**What do you dislike about Nicereply?**

a mobile app would be great to have to work from other sites where it is more comfortable with the cell phone and not with the computer


**What problems is Nicereply solving and how is that benefiting you?**

It helps to know if both the customers are satisfied with the service or through the comments that they also know if the employees are doing a good service to improve the quality and thus raise sales and other customers are encouraged to go to our restaurants that let yourself be guided by the good comments

  ### 22. Nicereply to do surveys

**Rating:** 3.5/5.0 stars

**Reviewed by:** Donald H. | Manager of Purchasing, Small-Business (50 or fewer emp.)

**Reviewed Date:** March 12, 2019

**What do you like best about Nicereply?**

I can have a general and quick overview of the performance of the ratings given by the clients in the surveys and be able to classify the strengths and weaknesses with the detailed statistics that I throw

I can know the opinion of the clients just fill the survey I do not have to wait for hours to know the results and read them

I can not only know the comments and suggestions of the clients if I can not also see who is the best team and who does the things well with the classification scores

**What do you dislike about Nicereply?**

The prices that are handled in this platform are very high to be able to receive artas qualifications that are the important thing, so it pays all the complete year of a time it seems to me that it comes out quite expensive

**What problems is Nicereply solving and how is that benefiting you?**

I feel that since I am using nicereply the comments have improved because with the previous bad comments that they made improvements have been taken and it has been noticed that if it has served thanks to nicereply

  ### 23. bad and good opinions

**Rating:** 3.5/5.0 stars

**Reviewed by:** Micah B. | Supervising, Enterprise (> 1000 emp.)

**Reviewed Date:** March 10, 2019

**What do you like best about Nicereply?**

know the real comments of satisfaction or anger of the clients makes a statistic of the experience that the clients have with the purchased products

helps improve the experience that customers have for the comments they make, we see them and we take care of correcting errors thanks to what they tell us

It is very useful to have the statistics of how the service works or if the employees work correctly in the workplace because I can not be on the lookout for all the employees in case they do something bad that I do not realize, but through from the evaluations we do with Nicereply, I can discover many things that I do not realize

**What do you dislike about Nicereply?**

When I requested a call to give me a better advice of the platform they did not call me at the agreed time I had to wait until they finally called me, I did not like this because I had more things to do and they made me lose time

**What problems is Nicereply solving and how is that benefiting you?**

you learn to listen more to customers and see the suggestions or comments of anger that I do, I read both the good and bad comments but I like to know what customers think to improve attention and products

  ### 24. collection of opinions

**Rating:** 4.0/5.0 stars

**Reviewed by:** Zoe H. | Management Staff, Mid-Market (51-1000 emp.)

**Reviewed Date:** March 07, 2019

**What do you like best about Nicereply?**

I wanted to know the opinion of the clients and the free trial was the one that encouraged me to start using nicereply services because I could see how it worked and how it was the results obtained by this platform since I did not want to start paying for something I did not know If I was going to serve to like or learn to use but this platform is simple to create surveys and learn how to use it in addition to the prices offered that was also what encouraged me to use it, they are really low cost prices and more if you pay an annual plan that offer discount

**What do you dislike about Nicereply?**

It is mandatory the integration with other app to continue with the process of sending the surveys something that I think would not have to affect the shipment because it should have the option of not continuing without integration

**What problems is Nicereply solving and how is that benefiting you?**

It benefits the company to know the good or bad opinions that customers have, helps the relationship with customers who know that they are very important to us and we like to know what they think about the products we offer to know if there is anything to get better

with the qualifications obtained in this platform you know exactly the statistics that we have good percentage and what is the bad one to know if you are doing things right or wrong

  ### 25. understand the customers

**Rating:** 4.0/5.0 stars

**Reviewed by:** Loren S. | CEO, Enterprise (> 1000 emp.)

**Reviewed Date:** March 05, 2019

**What do you like best about Nicereply?**

by means of Nicereply I can understand the clients and know the satisfaction they have towards the company with the classification tables I can identify the weaknesses, strengths and performance that they have in the work team

As soon as the clients finish filling out the survey I can see the qualification they gave

I can respond to the bad grades they write so that customers feel they are important and we are listening to them and know well what was the reason for giving a bad rating and rewarding the client


**What do you dislike about Nicereply?**

Nicereply does not do anything bad everything on the platform is very good and reliable, it is a very complete service that helps a lot in the creation of the surveys and in knowing the opinion of the clients


**What problems is Nicereply solving and how is that benefiting you?**

The best option to know the satisfaction of the clients is by the surveys that respond, with these surveys it is known that it is doing well and that it is doing badly or if they have suggestions to be able to apply and that each day is better the clients

  ### 26. Reviews with nicereply

**Rating:** 4.5/5.0 stars

**Reviewed by:** Larry G. | IT Analyst, Enterprise (> 1000 emp.)

**Reviewed Date:** March 02, 2019

**What do you like best about Nicereply?**

With Nicereply the objective is to have customers answer the surveys we send them to know the ratings if they are good or bad

the comments received recognize the good work that is done daily and the bad comments make it work more to improve

Prices are good you save money by paying the annual plan

helps increase commitment to customers and create a lasting impression

Surveys are easy to create besides having many types of surveys to be different and have a greater interest in answering

**What do you dislike about Nicereply?**

At the beginning of the initial configuration I did not know how to configure certain things so I was going to schedule a call to get support by phone but when I tried to do it there was no datebook nearby I had to wait two days to receive the call and be able to finish configure well Nicereply

**What problems is Nicereply solving and how is that benefiting you?**

allows us to see the mistakes that can be made or what we are doing wrong and serves to improve each day more and fight because customers feel satisfied with the service and the product they acquire

  ### 27. compilation of comments

**Rating:** 4.5/5.0 stars

**Reviewed by:** Owen L. | Account Executive, Mid-Market (51-1000 emp.)

**Reviewed Date:** February 21, 2019

**What do you like best about Nicereply?**

Has a facility to learn how to use the platform correctly

the methods of distribution are good and effective

I can know the highest or lowest scores of the satisfaction of each client

The three metrics to create the surveys are good but I like more with CSAT

The referral system makes more people enter

Integration with other systems makes it faster to import users

**What do you dislike about Nicereply?**

This platform is quite good to know the satisfaction of each client towards the company I do not see anything bad to this platform is a complete platform I like to use it to have total control of what is doing wrong and some customer dislike something

**Recommendations to others considering Nicereply:**

This platform I recommend to all companies that want to know the opinions of customers in an easy, fast and effective way

**What problems is Nicereply solving and how is that benefiting you?**

It is full of great benefits besides that it is very easy to use the platform

is an intermediary between customers and the services we provide to know the opinion of customers and know what they like and dislike

  ### 28. Quality surveys and correctly

**Rating:** 3.5/5.0 stars

**Reviewed by:** Ronald B. | Administrator, Mid-Market (51-1000 emp.)

**Reviewed Date:** February 11, 2019

**What do you like best about Nicereply?**

Ask clients in a correct and adequate way by means of a personalized and easy-to-solve survey with just a click of how they see the service, the products, the facilities, the prices, the quality, all in the same survey to obtain ratings with each evaluation made by customers

**What do you dislike about Nicereply?**

It would be great if I had an app to download it on my cell phone and since there is power to interact on the platform in the same way that I do on the computer, it's a shame not to have it in the app version would be very useful for me when I do not have a computer nearby


**Recommendations to others considering Nicereply:**

I can recommend it because I have been using it for a long time and I thought it was a good platform to conduct customer surveys quickly and easily.

**What problems is Nicereply solving and how is that benefiting you?**

Clients are the ones that make growing or decreasing sales is therefore good to know what they think if there is something that they do not like to solve and return to our facilities and know that for the company is very important opinion and presence of them

  ### 29. Satisfaction or dissatisfaction in a single survey

**Rating:** 3.5/5.0 stars

**Reviewed by:** Larry C. | Consulting, Small-Business (50 or fewer emp.)

**Reviewed Date:** February 10, 2019

**What do you like best about Nicereply?**

is a simple platform to use you do not have to have courses or be a great engineer to know how to use it is just a matter of taking a time to read and learn what each barrier that is on the platform serves, it is an easy way to know the evaluations Customers sometimes do not say bad things personally but by this means if they can say if they like or dislike them to know their comments well they are critical help and are welcome to read them, we are not a perfect company and we know that we have mistakes and nothing more better than customers who tell us what we have to improve

**What do you dislike about Nicereply?**

When they make comments of displeasure I would like to be able to respond directly to the person who wrote it to give him a solution or to tell me more of his dislike towards us and thus have a better contact

**What problems is Nicereply solving and how is that benefiting you?**

go that if it has been useful and brings benefits of being able to know the evaluations that they do I can know how the clients see the company if it is quite good as I think it is or if it has some flaw that does not know through Nicereply I find out everything

  ### 30. serves to know what customers think about the company

**Rating:** 4.0/5.0 stars

**Reviewed by:** Max K. | Commercial Director, Mid-Market (51-1000 emp.)

**Reviewed Date:** February 07, 2019

**What do you like best about Nicereply?**

I like to read the evaluations that they do to us it is quite interesting to see the good and bad things that they tell us about how they like the service and the teaching that we give, the good comments serve to make people realize the quality of teaching that we give by means of teachers and bad comments serves to improve what needs to be improved as a company so as not to make mistakes or what they say they do not like

**What do you dislike about Nicereply?**

The referred friend system did not give me the bonus they say they give a coupon of $100 Amazon, a friend I buy nicereply for your small business and I never got the bonus, I communicated with support and they told me that I had not bought with my referral link my friend assured me that yes but no way I did not have proof to prove it then I ran out of my coupon

**What problems is Nicereply solving and how is that benefiting you?**

I have noticed many errors that were made thanks to the evaluations that they make, it has helped me to correct and solve them and the evaluations are getting better than bad

  ### 31. Surveys that let you know what customers think

**Rating:** 4.5/5.0 stars

**Reviewed by:** Steven M. | Assistant Engineer, Mid-Market (51-1000 emp.)

**Reviewed Date:** February 05, 2019

**What do you like best about Nicereply?**

very good work tool that allows to obtain in real time the opinions of the clients through a survey carried out in order to know the classification of satisfaction or bad that they have on the company, this allows to obtain a report and some accounts if the clients are really willing to continue with us or there is something that bothers them that could cause them to withdraw from our services

**What do you dislike about Nicereply?**

It does not have a friend referral system, it hurts because it could refer friends and thus help with the payment of the monthly payment of the service that is paid by Nicereply and it would be more economical. It would be good if they removed that referral system with that I would invite friends to join to this great platform

**Recommendations to others considering Nicereply:**

I recommend it to conduct surveys and know customer satisfaction

**What problems is Nicereply solving and how is that benefiting you?**

Having knowledge of the good or bad opinions of the clients helps to improve what they think is bad, to please the clients they improve what they do not like and be more recognized as a stable company and that offers its services well

  ### 32. Customer satisfaction online

**Rating:** 4.0/5.0 stars

**Reviewed by:** Norman H. | Ejecutivo sénior, Mid-Market (51-1000 emp.)

**Reviewed Date:** February 04, 2019

**What do you like best about Nicereply?**

Knowing customer satisfaction is primary for our company, that is why we decided to use Nicereply's services, a secure and well-designed platform to create satisfaction surveys for clients and the company to be able to be closer to them through these surveys. who think and if they like our work or who have to say bad to improve it and correct what they do not like. The evaluations that make us serve a lot I like to read them whether they are good or bad

**What do you dislike about Nicereply?**

The application is very complex to learn how to use with several tutorials and chat with the page I managed to solve many doubts and learn to use it well but at first I get a lot of headaches learn to use all because I wanted to learn to use it all and not just a piece or the most important thing I was going to use

**What problems is Nicereply solving and how is that benefiting you?**

It is good to know what customers say about the company where you can qualify if we do good or bad work if we are failing in something to try to solve it, with Nicereply we have realized that we are not as perfect as we once thought and thanks to evaluations what they do to us we can fix what we need to improve

  ### 33. With the evaluations they give us, we can know our level of quality

**Rating:** 4.0/5.0 stars

**Reviewed by:** Gilbert W. | consulting, Mid-Market (51-1000 emp.)

**Reviewed Date:** January 31, 2019

**What do you like best about Nicereply?**

It is very important to know the satisfaction of the clients in each trip they do if everything went well or had some inconvenience, it is good to know to correct those errors that is why with Nicereply you can know the satisfaction of each one, I love reading the evaluations that make us with that we can know that we are doing well and that we are doing wrong or what there is to improve.

**What do you dislike about Nicereply?**

although the platform is easy to use at the beginning it cost me a lot of time to know how to handle it very well and there were tutorials but not very specific that did not teach well how all the menus worked, I learned to handle it very well but for all the time I invested it because I really thought it important to know how to drive for work, it was very necessary.

**What problems is Nicereply solving and how is that benefiting you?**

It helps to know in what level of quality we are if we are providing a good or bad service, or also if our work platform is good all those things we can know through Nicereply that helps us improve to provide a good service with quality to the customers to contact us again.

  ### 34. Customer ratings

**Rating:** 4.5/5.0 stars

**Reviewed by:** Winter G. | Administrator, Mid-Market (51-1000 emp.)

**Reviewed Date:** April 10, 2019

**What do you like best about Nicereply?**

It is discovered the satisfaction that each client has about the service and the quality of the products that they bought, with the three types of surveys CSAT, CES, NPS offered by the platform you can create the surveys very easily with the specific questions you want ask and with tables of classification and statistics that allows me to have a detailed report of the good, regular and bad grades about the comments that respond and that make it known how is the company for the clients and if the statistics show more bad grades there are keep track of all customers who had a negative response to attract them back to the purchase of company products

**What do you dislike about Nicereply?**

In the means of payment that accept does not have the option to pay for paypal is a pity because I use a lot of paypal and I would be better to pay by this means and not with credit cards, I hope that someday implement this payment option to be a more complete service

**What problems is Nicereply solving and how is that benefiting you?**

Surveys help to know more about what customers think about all the services and quality of products they buy to learn from them and correct errors that are being committed, often the qualifications that customers give us help us to know what problems there are within the company that had not been noticed

  ### 35. It is an outstanding and simple tool

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.)

**Reviewed Date:** April 04, 2019

**What do you like best about Nicereply?**

Nicereply is key to getting feedback from our customers. The implementation is fast and allows integrations with third-party software such as Freshdesk.
The application provides a user-friendly interface. It contains survey templates to evaluate various KPIs -such as CSAT and NPS-, which can be customized without using code and can be embedded seamlessly into the email templates.
I can not help, but I think the biggest strength of the software is the statistics board. It has filtering functions that facilitate the view of charts and ratings with details. It also has a section where you can view the ratings and comments made by customers.

**What do you dislike about Nicereply?**

It is outstanding and effective, I cannot think of anything that I dislike about Nicereply.

**Recommendations to others considering Nicereply:**

I recommend it, not only for its good cost-quality ratio, but also because Nicereply contains the necessary elements to collect real and organic feedback in a short time. Seamlessly meets the needs of marketing departments and sales.

**What problems is Nicereply solving and how is that benefiting you?**

Simplifies the collection of feedback. It provides key features to reduce the process of creation and data collection. In addition, Nicereply provides graphs and reports with metrics that are vital for marketing, sales and customer service project planning. It helps us grow and improve.

  ### 36. Smart and modern surveys

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.)

**Reviewed Date:** February 26, 2019

**What do you like best about Nicereply?**

It is a well-structured and intuitive software. It allows you to select the type of survey that you want to elaborate and contains a variety of attractive templates with accurate and easy-to-understand questions for the user. Collecting information is also simple since it has features for multi-channel collection.
Maybe the data analysis function is my favorite because it is easy to use and organizes the data efficiently.

**What do you dislike about Nicereply?**

It is not a complaint, but I would suggest incorporating more integrations with social customer service software, I believe it would increase its level of effectiveness.

**Recommendations to others considering Nicereply:**

I recommend this software because it is lightweight and intuitive, it's fantastic.

**What problems is Nicereply solving and how is that benefiting you?**

I really like NiceReply because it provides an effective way to evaluate the customer experience. The data analysis function has been particularly beneficial to us because it provides us with valuable metrics that allow us to know the degree of satisfaction of our customers regarding the services we provide.

  ### 37. Nicereply is lightweight and easy-to-use.

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.)

**Reviewed Date:** May 15, 2019

**What do you like best about Nicereply?**

It is a software that opens up opportunities to measure customer experience. It is lightweight and easy to use. The surveys it provides are user-friendly and easy to answer. Nicereply allows us to get feedback from our customers easily in real-time. We can also choose the distribution channels of the surveys, also offers reliable and detailed analytics.

**What do you dislike about Nicereply?**

So far I have not had negative experiences. It is not hard to use software.

**Recommendations to others considering Nicereply:**

I recommend this software. It works for any type of company, it is light and it is not expensive.

**What problems is Nicereply solving and how is that benefiting you?**

User comments and metrics that offers Nicereply, we have driven continuous improvement of customer service, and our products and services.

  ### 38. "With the assessments they give us, we can know our dimension of value"

**Rating:** 5.0/5.0 stars

**Reviewed by:** clinton l. | Organization Manager, Computer Hardware, Mid-Market (51-1000 emp.)

**Reviewed Date:** February 08, 2019

**What do you like best about Nicereply?**

It is essential to know the fulfillment of the customers in each excursion they do if everything went well or had some burden, it is great to know to address those blunders that is the reason with Nicereply you can know the fulfillment of every one, I adore perusing the assessments that influence us with that we to can realize that we are progressing admirably and that we are fouling up or what there is to improve.Nicereply permits our client administration group to monitor quick reactions to our email inclusion and client support. Clients have the choice of giving a 1-10 rating and an open field reaction on each email sent through our help work area.

**What do you dislike about Nicereply?**

Nicereply is extremely great at what it does and does nothing else. The whole program is intended to work altogether inside an email bolster program. It is the correct cost for such an answer however doesn't coordinate with extra evaluating frameworks or extra client contact techniques.

**Recommendations to others considering Nicereply:**

In case you're not happy with your ticketing framework's consumer loyalty estimation, out NiceReply an attempt. Mix with Zendesk was basic and simple to achieve. NiceReply additionally urges you to go past CSAT to consider an increasingly powerful estimation, for example, simplicity of doing business.Easy, complete.. it is straightforward however complex in the meantime, I mean, highlights are not convoluted to see, yet benefits are many!

**What problems is Nicereply solving and how is that benefiting you?**

Nicereply enables our administration and operators to watch out for how their reactions are gotten by our clients. A rating of a 1 gives our group a chance to catch up promptly. Stores/Domains and specialists are evaluating corporately and independently taking into account explicit training if necessary.most of them are everyday comunications with clients, we have a pack of individuals connecting with our clients on consistent schedule, we are commited to most ideal administration, and they way they feel us, is the manner in which we really profit.

  ### 39. Nicereply is clean and intuitive 

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Cosmetics | Mid-Market (51-1000 emp.)

**Reviewed Date:** April 23, 2019

**What do you like best about Nicereply?**

It is an intuitive and user-friendly software. Its interface is clean and organized. Basically, it measures the user experience and reflects it in indicators such as CSAT, NPS and CES. Templates are easy to create surveys. Regarding the distribution of the surveys, it allows inserting them in email to specific users. I like the software because it provides reliable results.

**What do you dislike about Nicereply?**

I do not find anything in particular that I dislike about Nicereply.

**Recommendations to others considering Nicereply:**

It provides tools to improve customer service.

**What problems is Nicereply solving and how is that benefiting you?**

Nicereply graphs allow us to identify trends. User comments help us detect weaknesses in customer service and to improve our performance.

  ### 40. I like it so much

**Rating:** 4.5/5.0 stars

**Reviewed by:** Jim C. | Marketing Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** March 06, 2019

**What do you like best about Nicereply?**

The user interface, it's all about the UI. They have a very simple, nice looking, and intuitive user interface to get you started designing your CSAT, CES or NPT.
It can integrate with a long list of CS solutions, but the best thing is that it can also work with just Gmail or Outlook if you want it for a small project on a budget

**What do you dislike about Nicereply?**

I'd love it if they offer like a free package option with a finite number of input that you can get, this might actually help them engage more customers and get them onboard, currently they do offer a 14-day trial

**Recommendations to others considering Nicereply:**

I love it

**What problems is Nicereply solving and how is that benefiting you?**

CES, NPT and CSAT

  ### 41. Nicereply is great

**Rating:** 4.5/5.0 stars

**Reviewed by:** Daniel R. | Digital Content Assistant, Religious Institutions, Small-Business (50 or fewer emp.)

**Reviewed Date:** March 05, 2019

**What do you like best about Nicereply?**

With Nicereply the objective is to have customers answer the surveys we send them to know the ratings if they are good or bad

It's a nice, cheap price so you're not spending a heckload of money on surveys. They reply quickly with their tech support.

It's very easy and accessible. Very user friendly

**What do you dislike about Nicereply?**

I was a little lost at first trying to find my way around, but once you get the hang of things it's very accessible.

**What problems is Nicereply solving and how is that benefiting you?**

There have been no problems that me and my business have come across so far. Very usable and accessible.

  ### 42. Nicereply provides valuable metrics

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.)

**Reviewed Date:** February 12, 2019

**What do you like best about Nicereply?**

It is an efficient software that helps us to measure the quality of our customer service. Its visual interface is intuitive and with multiple customization options for surveys. It is easy to use and has a range of analysis tools very useful data that allow us to identify and visualize trends.


**What do you dislike about Nicereply?**

Nothing, I had no trouble handling the software.

**Recommendations to others considering Nicereply:**

It is a simple and intuitive tool to measure customer satisfaction.

**What problems is Nicereply solving and how is that benefiting you?**

It brings me closer to our customers to know their degree of satisfaction with respect to the services we provide. The analyzes provide us key trends and metrics that allow us to grow as a support team.


  ### 43. It works efficiently

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.)

**Reviewed Date:** March 02, 2019

**What do you like best about Nicereply?**

Nicereply is an integral and simple tool that helps us to immerse ourselves in the unique perspective of our clients. It also gives us powerful features to measure performance within the organization. The metrics are displayed in real-time and provide us with weekly reports to keep right follow-up of the staff's activities.

**What do you dislike about Nicereply?**

Nothing in particular. The software works efficiently and we have no experienced failures that require specialized support.

**Recommendations to others considering Nicereply:**

It is smart and effective way to evaluate the performance within any organization.

**What problems is Nicereply solving and how is that benefiting you?**

Trends give us a framework to take advantage of business opportunities and make better decisions.


  ### 44. Great product to get quick reviews and stats on your customer support 

**Rating:** 4.5/5.0 stars

**Reviewed by:** Michael J. | Customer Support Lead, Mid-Market (51-1000 emp.)

**Reviewed Date:** October 29, 2018

**What do you like best about Nicereply?**

I like the ease of use and how quickly I am able to connect NiceReply to our helpdesk for seamless feedback 

**What do you dislike about Nicereply?**

There is a very small list of options for implementing CSAT/CES/and NPS and the embedded CSAT template doesn't work very well with Zendesk, although that could just be a limitation with Zendesk and not Nicereply itself. Still I would have liked to see deeper integration or more ways to implement the surveys. Email after ticket is resolved seemed to be the only one I get reliable feedback from which means I end up doing CES or CSAT but not both. 

**What problems is Nicereply solving and how is that benefiting you?**

Trying to better measure customer support performance and how clients feel about our product. 

  ### 45. Nice reply review

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.)

**Reviewed Date:** May 21, 2019

**What do you like best about Nicereply?**

- Step-wise wizard style process to get everything going making it easy especially if you're using it for the first time
- Wide variety of templates and styles available to choose from which makes it fit more than one usage case
- Nice metrics dashboard 

**What do you dislike about Nicereply?**

- It's simple and straightforward, the only thing I would appreciate more is more integration options 

**Recommendations to others considering Nicereply:**

It's a nice simple and straightforward tool, and it does the job nicely 

**What problems is Nicereply solving and how is that benefiting you?**

Customer surveys and feedback collection and management 

  ### 46. Nicereply is a key component in our company

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.)

**Reviewed Date:** March 04, 2019

**What do you like best about Nicereply?**

I like its simple and unadorned interface. It is easy to customize and configuring its system is fast. Templates for surveys are beautiful and graphic elements are fully customizable. The dashboard highlights clearly the statistics are updated in short periods of time.


**What do you dislike about Nicereply?**

I think nothing. It is a fairly simple app but with the necessary functions to satisfy the demand of its customers.


**Recommendations to others considering Nicereply:**

Thoroughly recommended.

**What problems is Nicereply solving and how is that benefiting you?**

Evaluates customer experience effectively and reports reliable feedback. Nicereply is an important component for our marketing team.

  ### 47. CRM at the finest

**Rating:** 4.5/5.0 stars

**Reviewed by:** Simon D. | Technology & Innovation Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** June 08, 2018

**What do you like best about Nicereply?**

For me it is a pretty easy way to measure your customer service experience, you can rate yourself and your teamates and your whole company, but also it is a pretty creative way to make your customers conscious you care about them and ask them to participate in your company growth

**What do you dislike about Nicereply?**

It looks pretty, but sometimes using the coloful buttons does not allow us to use them for all mail servers. I mean, we include them, we use them, but customers for some reason do not sees them, maybe not compatible with all mail servers or mobile mail apps. 

**Recommendations to others considering Nicereply:**

Easy, complete.. it is simple but complex at the same time, I mean, features are not complicated to understand, but benefits are many!

**What problems is Nicereply solving and how is that benefiting you?**

most of them are day to day comunications with customers, we have a bunch of people interacting with our customers on daily basis, we are commited to best service possible, and they way they feel us, is the way we actually make money.

  ### 48. Provides Tangible Proof of Great Work to my team

**Rating:** 5.0/5.0 stars

**Reviewed by:** Cathlin H. | Onboarding Technician, Computer Software, Mid-Market (51-1000 emp.)

**Reviewed Date:** June 07, 2018

**What do you like best about Nicereply?**

I LOVE getting feedback from our customers. 90% of the time it's all positive feedback, which our admins/CEO will share with the rest of the support team. Seeing our customers' positive feedback of our colleagues and recognizing good work really helps morale in the office. We've even turned NiceReplies into a game, where you win incentives if you have the most responses in a month, etc. It keeps our team aligned and engaged. Additionally, as I begin to look at new chapters in my career, I can use direct quotes from clients as references to my work ethic and experience in support. In short, NiceReply shows tangible results for all of your hard work, which is really encouraging.

**What do you dislike about Nicereply?**

There isn't a single thing that I dislike about this platform.

**What problems is Nicereply solving and how is that benefiting you?**

- Stay in touch with our customers in real time
- Win incentives and prizes for positive feedback from our customers
- Directly show management the results and quality of our good work

  ### 49. NiceReply: Immediate Review Responses Made Easy

**Rating:** 3.5/5.0 stars

**Reviewed by:** Zach S. | Senior Director of Marketing and Operations, Mid-Market (51-1000 emp.)

**Reviewed Date:** June 06, 2018

**What do you like best about Nicereply?**

Nicereply allows our customer service team to keep track of immediate responses to our email coverage and customer support. Customers have the option of providing a 1-10 rating and an open field response on every email sent through our support desk.

**What do you dislike about Nicereply?**

Nicereply is very good at what it does and does nothing else. The entire program is designed to work entirely within an email support program. It is the right price for such a solution but doesn't integrate with additional rating systems or additional customer contact methods.

**Recommendations to others considering Nicereply:**

Nicereply is limited in its scope, but performs to expectations if they are realistic and well informed.

**What problems is Nicereply solving and how is that benefiting you?**

Nicereply allows our management and agents to keep a close eye on how their responses are received by our customers. A rating of a 1 provides our team an opportunity to follow up immediately. Stores/Domains and agents are rating corporately and individually allowing for specific coaching if necessary.

  ### 50. Measure Customer Satisfaction More Effectively with NiceReply!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Dan C. | Director Of Information Technology, Mid-Market (51-1000 emp.)

**Reviewed Date:** June 06, 2018

**What do you like best about Nicereply?**

NiceReply has increased the number of ratings that our IT Technicians receive each week, and it has provided us with the ability to rate outside of our ticketing system. It' visual rating system is engaging and easy for our end-users to understand. Weekly reports provide me with the incentive to praise our Team and or course correct in near real-time.

**What do you dislike about Nicereply?**

There's not a whole lot to dislike about the solution. 

**Recommendations to others considering Nicereply:**

If you're not satisfied with your ticketing system's customer satisfaction measurement system, give NiceReply a try. Integration with Zendesk was simple and easy to accomplish. NiceReply also encourages you to go beyond CSAT to consider a more robust measurement such as ease of doing business.

**What problems is Nicereply solving and how is that benefiting you?**

Our ticketing system (ZenDesk) had a very simple customer satisfaction survey capability. NiceReply has replaced that with a broader set of features. It's easier for the end-user to complete and it provides a very attractive visual interface for the rating system. Benefits include an increase in survey responses and weekly reports that are pushed to me for review.


## Nicereply Discussions
  - [What is a user?](https://www.g2.com/discussions/what-is-a-user) - 2 upvotes
  - [Is the trial really free?](https://www.g2.com/discussions/is-the-trial-really-free) - 1 upvote
  - [What happens at the end of my trial?](https://www.g2.com/discussions/what-happens-at-the-end-of-my-trial-f96abf6f-fc83-419e-a60c-5e42ad41590d) - 1 upvote
  - [What if we will exceed number of our users?](https://www.g2.com/discussions/what-if-we-will-exceed-number-of-our-users) - 1 upvote
  - [Does Nicereply integrate with other systems and applications?](https://www.g2.com/discussions/does-nicereply-integrate-with-other-systems-and-applications) - 1 upvote

- [View Nicereply pricing details and edition comparison](https://www.g2.com/products/nicereply/reviews?page=4&section=pricing&secure%5Bexpires_at%5D=2026-07-08+18%3A39%3A59+-0500&secure%5Bsession_id%5D=88d7dfda-fe1f-40e1-b9f0-ba6138e8a8de&secure%5Btoken%5D=a9434826184b863623563be7f16e6c7fd4593ef3ff9af9f9e5540bb80cd446a2&format=llm_user)

## Nicereply Features
**Generative AI**
- AI Text Generation
- AI Text Summarization

**Survey Management**
- Brand Design Consistency
- Survey Deployment
- Feedback Collection
- Device Responsiveness

**Process Management**
- Feedback Aggregation
- Trigger Alerts
- Real-Time Analysis
- Real-Time Action

**System Management**
- Security
- System Monitoring

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