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At a Glance
Market Segments
Mid-Market (57.6% of reviews)
Mid-Market (60.1% of reviews)
Entry-Level Pricing
$0.00
Starting at $59.00 Per Month
Delighted
Star Rating
(60)4.7 out of 5
Market Segments
Mid-Market (57.6% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Browse all 4 pricing plansNicereply
Star Rating
(431)4.5 out of 5
Market Segments
Mid-Market (60.1% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $59.00 Per Month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Nicereply's survey builder is intuitive, allowing for easy creation of surveys with various question types, while Delighted's survey builder is praised for its extensive templates that streamline the survey creation process.
- Reviewers mention that Delighted excels in survey deployment, with a user-friendly interface that simplifies the distribution of surveys across multiple channels, whereas Nicereply's deployment features are considered slightly less flexible.
- G2 users highlight that Nicereply offers robust feedback aggregation capabilities, making it easier to analyze responses, while Delighted's feedback aggregation is seen as less comprehensive, which may hinder deeper insights.
- Users on G2 appreciate Delighted's real-time action feature, which allows for immediate follow-up on feedback, whereas Nicereply's real-time analysis is noted to be effective but not as responsive as Delighted's.
- Reviewers mention that Nicereply's system monitoring is effective, but Delighted stands out with a higher rating, indicating superior performance in tracking system health and performance metrics.
- Users say that both products have strong security features, but Delighted's security rating is slightly higher, suggesting a more robust approach to data protection and user privacy.
Pricing
Entry-Level Pricing
Delighted
Free Starter
$0.00
- Use one platform: Email, Web, Link, SDK
- 50 responses/month
- 1 user
Nicereply
Starter
Starting at $59.00
Per Month
3 User Seats & 100 Survey Responses/Month (equals surveying approx. 1000 customers)
- CSAT, CES & NPS surveys
- All integrations, including Zendesk, Front, Helpscout, Pipedrive & more
- Unlimited number of active surveys
Free Trial
Delighted
Free Trial is available
Nicereply
Free Trial is available
Ratings
Meets Requirements
9.0
51
9.0
342
Ease of Use
9.6
51
9.4
351
Ease of Setup
9.4
39
9.0
183
Ease of Admin
9.4
39
9.0
161
Quality of Support
9.3
45
9.0
280
Has the product been a good partner in doing business?
9.5
36
9.2
156
Product Direction (% positive)
8.8
50
8.1
335
Features by Category
Survey Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Survey Customization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Survey Insights
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Survey
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
6.6
34
Not enough data
6.5
34
Survey Management
9.0
7
|
Verified
8.3
121
|
Verified
9.0
7
|
Verified
8.4
120
|
Verified
8.6
7
|
Verified
8.7
122
|
Verified
8.1
7
|
Verified
8.7
121
|
Verified
Process Management
7.8
6
|
Verified
8.6
117
|
Verified
8.3
7
8.3
112
7.9
7
|
Verified
8.4
117
|
Verified
8.8
7
8.6
117
System Management
8.9
6
|
Verified
8.6
108
|
Verified
9.7
5
|
Verified
8.5
109
Categories
Categories
Shared Categories
Delighted and Nicereply are categorized as Enterprise Feedback Management
Reviews
Reviewers' Company Size
Delighted
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Nicereply
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
18.6%
Information Technology and Services
15.3%
Internet
10.2%
Retail
3.4%
Insurance
3.4%
Other
49.2%
Computer Software
17.7%
Information Technology and Services
10.3%
Internet
8.1%
Consumer Services
6.9%
Real Estate
6.2%
Other
50.8%
Alternatives
Discussions
Is it possible to send SMS surveys to customers with Delighted?
1 Comment
SG
Hi Kari, my name is Stephanie and I'm a research analyst in marketing & advertising at G2. This is a great question! Delighted offers multiple methods for...Read more
Delighted has no more discussions with answers
Nicereply has no discussions with answers
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