Introducing G2.ai, the future of software buying.Try now
Compare Delighted and Nicereply 
Featured Products
At a Glance
Market Segments
Mid-Market (57.6% of reviews)
Mid-Market (60.1% of reviews)
Pros & Cons
Not enough data
Not enough data
Entry-Level Pricing
$0.00
Starting at $59.00 Per Month
Delighted
Star Rating
(60)4.7 out of 5
Market Segments
Mid-Market (57.6% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$0.00
Browse all 4 pricing plansNicereply
Star Rating
(431)4.5 out of 5
Market Segments
Mid-Market (60.1% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
Starting at $59.00 Per Month
Browse all 4 pricing plansDelighted vs Nicereply
When assessing the two solutions, reviewers found Delighted easier to use, set up, and administer. Reviewers also preferred doing business with Delighted overall.
- Delighted and Nicereply both meet the requirements of our reviewers at a comparable rate.
- When comparing quality of ongoing product support, reviewers felt that Delighted is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Delighted over Nicereply.
Pricing
Entry-Level Pricing
Delighted
Free Starter
$0.00
- Use one platform: Email, Web, Link, SDK
- 50 responses/month
- 1 user
Nicereply
Starter
Starting at $59.00
Per Month
3 User Seats & 100 Survey Responses/Month (equals surveying approx. 1000 customers)
- CSAT, CES & NPS surveys
- All integrations, including Zendesk, Front, Helpscout, Pipedrive & more
- Unlimited number of active surveys
Free Trial
Delighted
Free Trial is available
Nicereply
Free Trial is available
Ratings
Meets Requirements
9.0
51
9.0
342
Ease of Use
9.6
51
9.4
351
Ease of Setup
9.4
39
9.0
183
Ease of Admin
9.4
39
9.0
161
Quality of Support
9.3
45
9.0
280
Has the product been a good partner in doing business?
9.5
36
9.2
156
Product Direction (% positive)
8.8
50
8.1
335
Features by Category
Survey Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Survey Customization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Survey Insights
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Survey
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
6.6
34
Not enough data
6.5
34
Survey Management
9.0
7
|
Verified
8.3
121
|
Verified
9.0
7
|
Verified
8.4
120
|
Verified
8.6
7
|
Verified
8.7
122
|
Verified
8.1
7
|
Verified
8.7
121
|
Verified
Process Management
7.8
6
|
Verified
8.6
117
|
Verified
8.3
7
8.3
112
7.9
7
|
Verified
8.4
117
|
Verified
8.8
7
8.6
117
System Management
8.9
6
|
Verified
8.6
108
|
Verified
9.7
5
|
Verified
8.5
109
Categories
Categories
Shared Categories
Delighted and Nicereply are categorized as Enterprise Feedback Management
Reviews
Reviewers' Company Size
Delighted
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Nicereply
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
18.6%
Information Technology and Services
15.3%
Internet
10.2%
Retail
3.4%
Insurance
3.4%
Other
49.2%
Computer Software
17.7%
Information Technology and Services
10.3%
Internet
8.1%
Consumer Services
6.9%
Real Estate
6.2%
Other
50.8%
Alternatives
Discussions
Is it possible to send SMS surveys to customers with Delighted?
1 Comment
SG
Hi Kari, my name is Stephanie and I'm a research analyst in marketing & advertising at G2. This is a great question! Delighted offers multiple methods for...Read more
Delighted has no more discussions with answers
Nicereply has no discussions with answers
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
