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# Delighted vs Nicereply Comparison - What are their main differences?

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DelightedNicereply[+ Add Product](#)

Reviews

**Delighted** [

4.7/5(59)

](https://www.g2.com/products/delighted/reviews#reviews)

**Nicereply** [

4.5/5(431)

](https://www.g2.com/products/nicereply/reviews#reviews)

Pricing

**Delighted**
Free Trial

**$0.00** · Free Starter

**Nicereply**
Free Trial

**Starting at $59.00** Per Month · Starter

**Pricing Insights**
from reviews

Time to Implement

**Delighted**
\<1 monthFaster

Based on 11 responses

**Nicereply**
1 month

Based on 27 responses

Return on Investment

**Delighted**
4 months10 months sooner

Based on 6 responses

**Nicereply**
14 months

Based on 14 responses

Perceived Cost

**Delighted**
$$$$$

**Nicereply**
$$$$$

Average Discount

**Delighted**
6%

**Nicereply**
14%8% more

 ![Delighted](https://images.g2crowd.com/uploads/product/hd_favicon/0d60da728a1f63a0691e6d9649cc21b1/delighted.svg "Delighted")

 ![Nicereply](https://images.g2crowd.com/uploads/product/hd_favicon/1487566408/nicereply.svg "Nicereply")

G2 offers free advice on this comparison.

Chat with an expert

How do we contact you?

 ![](/assets/advisor_router/text_message-df41c2977e57ce19bdccb768c56510d9fa9182b581f7903660ca57fd8634bf09.svg)Text Message

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Pros & Cons

**Delighted**
Not enough data

**Nicereply**
Not enough data

Screenshots

**Delighted**
 ![Delighted screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/111885/Screen-Shot-2019-07-23-at-3.48.30-PM.png)

**Nicereply**
 ![Nicereply screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/53071/Pic-1.png)

Ratings

Meets Requirements

**Delighted**

9.0

9.050

**Nicereply**

9.0

9.0342

Ease of Use

**Delighted**

9.6

9.650

**Nicereply**

9.4

9.4351

Ease of Setup

**Delighted**

9.4

9.438

**Nicereply**

9.0

9.0183

Ease of Admin

**Delighted**

9.4

9.438

**Nicereply**

9.0

9.0161

Quality of Support

**Delighted**

9.3

9.344

**Nicereply**

9.0

9.0280

Has the product been a good partner in doing business?

**Delighted**

9.5

9.535

**Nicereply**

9.2

9.2156

Product Direction (% positive)

**Delighted**

8.8

8.849

**Nicereply**

8.1

8.1335

Features

Enterprise Feedback Management[Hide 65 FeaturesShow 65 Features](javascript:void(0);)

8.2

7

8.2

135

Generative AI

AI Text Generation

Not enough data

6.6(won by default)

34

AI Text Summarization

Not enough data

6.5(won by default)

34

Generative AI

Not enough data

Not enough data

Survey Management

Brand Design Consistency

8.9(won by 0.6)

6

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

8.3

121

|

Verified

Survey Deployment

8.9(won by 0.5)

6

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

8.4

120

|

Verified

Feedback Collection

8.3

6

|

Verified

8.7(won by 0.4)

122

|

Verified

Device Responsiveness

7.8

6

|

Verified

8.7(won by 0.9)

121

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Surveys & Feedback

Not enough data

Not enough data

Mobile Survey

Not enough data

Not enough data

Pulse Surveys

Not enough data

Not enough data

Process Management

Feedback Aggregation

7.3

5

|

Verified

8.6(won by 1.3)

117

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Trigger Alerts

8.1

6

8.3(won by 0.2)

112

Real-Time Analysis

7.5

6

|

Verified

8.4(won by 0.9)

117

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Real-Time Action

8.6(tied score)

6

8.6(tied score)

117

360 Degree Feedback

Not enough data

Not enough data

Anonymous Feedback

Not enough data

Not enough data

Real-Time Analytics

Not enough data

Not enough data

Trend Analysis

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Text Analysis

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

System Management

Security

8.7(won by 0.1)

5

|

Verified

8.6

108

|

Verified

System Monitoring

Not enough data

8.5(won by default)

109

SSL Security

Not enough data

Not enough data

GPS

Not enough data

Not enough data

Additional Functionality

Customer Experience Management

Not enough data

Not enough data

NPS of Employees

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Question Library

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Data Visualization

Not enough data

Not enough data

Multi-Channel Distribution

Not enough data

Not enough data

Ratings/Reviews

Not enough data

Not enough data

Negative Feedback Management

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Commenting/Notes

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Template Management

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Social Media Integration

Not enough data

Not enough data

Text Fields

Not enough data

Not enough data

Customizable Questions

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Conditional Logic

Not enough data

Not enough data

Website Integration

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

API

Not enough data

Not enough data

NPS of Customers

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Survey/Poll Management

Not enough data

Not enough data

Segmentation

Not enough data

Not enough data

Customer Segmentation

Not enough data

Not enough data

Reminders

Not enough data

Not enough data

NPS Survey Structure

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Widgets

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Feedback Management

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Question Branching

Not enough data

Not enough data

Show 2 feature categories with incomplete data

Collaboration & Productivity[Hide 45 FeaturesShow 45 Features](javascript:void(0);)

Not enough data

Not enough data

Additional Functionality

Third-Party Integrations

Not enough data

Not enough data

To-Do List

Not enough data

Not enough data

@mentions

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

File Management

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Prioritization

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Screen Sharing

Not enough data

Not enough data

Content Management

Not enough data

Not enough data

Brainstorming

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

File Transfer

Not enough data

Not enough data

Calendar Management

Not enough data

Not enough data

Status Tracking

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Version Control

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Real Time Editing

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Tagging

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Assignment Management

Not enough data

Not enough data

Task Scheduling

Not enough data

Not enough data

Project Management

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Secure Data Storage

Not enough data

Not enough data

File Sharing

Not enough data

Not enough data

Document Storage

Not enough data

Not enough data

Task Progress Tracking

Not enough data

Not enough data

Discussions/Forums

Not enough data

Not enough data

Commenting/Notes

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Video Conferencing

Not enough data

Not enough data

Progress Tracking

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

API

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Survey[Hide 64 FeaturesShow 64 Features](javascript:void(0);)

Not enough data

Not enough data

Survey Management

Survey Builder

Not enough data

Not enough data

Customizable Questions

Not enough data

Not enough data

Templates

Not enough data

Not enough data

Survey Distribution

Not enough data

Not enough data

Mobile Survey

Not enough data

Not enough data

Site Intercept Survey

Not enough data

Not enough data

Pulse Surveys

Not enough data

Not enough data

Survey Customization

Question Branching

Not enough data

Not enough data

Branding

Not enough data

Not enough data

Multimedia Support

Not enough data

Not enough data

Multilingual Surveys

Not enough data

Not enough data

Survey Insights

Reporting & Analytics

Not enough data

Not enough data

BI Tools Integration

Not enough data

Not enough data

Data Exporting

Not enough data

Not enough data

Permissions

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Presentation Tools

Not enough data

Not enough data

Data Analysis Tools

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Visual Analytics

Not enough data

Not enough data

Agentic AI - Survey

Adaptive Learning

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

Dynamic Content

Not enough data

Not enough data

Additional Functionality

Single Sign On

Not enough data

Not enough data

Phone Polling

Not enough data

Not enough data

Online Polling

Not enough data

Not enough data

Support Audio/Images/Video

Not enough data

Not enough data

Engagement Tracking

Not enough data

Not enough data

Question Library

Not enough data

Not enough data

Data Visualization

Not enough data

Not enough data

Survey/Poll Management

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Word Clouds

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Template Management

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Interactive Content

Not enough data

Not enough data

Q&A Management

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Feedback Management

Not enough data

Not enough data

API

Not enough data

Not enough data

Data Cleansing

Not enough data

Not enough data

Email Marketing

Not enough data

Not enough data

Data Security

Not enough data

Not enough data

Anonymous Feedback

Not enough data

Not enough data

URL Customization

Not enough data

Not enough data

Question Piping

Not enough data

Not enough data

Offline Response Collection

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

NPS Survey Structure

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Response Validation

Not enough data

Not enough data

Customer Segmentation

Not enough data

Not enough data

Response Quotas

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Email Reminders

Not enough data

Not enough data

Gamification

Not enough data

Not enough data

Randomization

Not enough data

Not enough data

User Insights

Reviewers' Company Size

[![Delighted](https://images.g2crowd.com/uploads/product/hd_favicon/0d60da728a1f63a0691e6d9649cc21b1/delighted.svg "Delighted")](https://www.g2.com/products/delighted/reviews)

Delighted

Small-Business(50 or fewer emp.)

39.7%

Mid-Market(51-1000 emp.)

58.6%

Enterprise(\> 1000 emp.)

1.7%

[![Nicereply](https://images.g2crowd.com/uploads/product/hd_favicon/1487566408/nicereply.svg "Nicereply")](https://www.g2.com/products/nicereply/reviews)

Nicereply

Small-Business(50 or fewer emp.)

32.7%

Mid-Market(51-1000 emp.)

60.1%

Enterprise(\> 1000 emp.)

7.2%

Small-Business

(50 or fewer emp.)

39.7%

32.7%

Mid-Market

(51-1000 emp.)

58.6%

60.1%

Enterprise

(\> 1000 emp.)

1.7%

7.2%

Reviewers' Industry

[![Delighted](https://images.g2crowd.com/uploads/product/hd_favicon/0d60da728a1f63a0691e6d9649cc21b1/delighted.svg "Delighted")](https://www.g2.com/products/delighted/reviews)
Delighted

Computer Software

19.0%

Information Technology and Services

15.5%

Internet

10.3%

Apparel & Fashion

3.4%

Building Materials

3.4%

Other

48.3%

[![Nicereply](https://images.g2crowd.com/uploads/product/hd_favicon/1487566408/nicereply.svg "Nicereply")](https://www.g2.com/products/nicereply/reviews)
Nicereply

Computer Software

17.7%

Information Technology and Services

10.3%

Internet

8.1%

Consumer Services

6.9%

Real Estate

6.2%

Other

50.8%

FAQs

## Delighted vs Nicereply FAQs

Generated using AI

Last updated: August 15, 2026

### What is the difference between Nicereply vs Delighted?

Delighted stands out for higher reviewer satisfaction on setup and support, while Nicereply has a larger review base and strong ease-of-use scores.

| [Nicereply](https://www.g2.com/products/nicereply/reviews) | [Delighted](https://www.g2.com/products/delighted/reviews) |
| --- | --- |
| 4.5/5 (431 reviews) | 4.7/5 (60 reviews) |
| Mid-Market | Mid-Market |
| 9.0 | 9.4 |
| 9.0 | 9.3 |
| Easy to set up and monitor, strong integration with communication tools | Intuitive platform, strong metrics and reporting, high NPS/CSAT survey quality |

### How do the pricing models of Nicereply and Delighted compare?

Delighted is rated higher for value, with a stronger Price/Cost satisfaction score than Nicereply.

- **Nicereply:** In recent reviews, several reviewers mention Nicereply as user-friendly and easy to implement, but some note limited customization and reporting features relative to cost.
- **Delighted:** Reviewers consistently highlight Delighted's strong value, especially for small businesses and those seeking NPS/CSAT surveys, with positive sentiment around its free version and affordable entry-level access.

### What are the best alternatives to Nicereply and Delighted?

The top 3 alternatives to Nicereply and Delighted are AskNicely, SurveyMonkey, and Simplesat.

| Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength |
| --- | --- | --- | --- | --- |
| [Nicereply](https://www.g2.com/products/nicereply/reviews) | 4.5/5 (431 reviews) | Mid-Market | Some reviewers mention limited customization for the price | Easy to set up and monitor, strong integration with communication tools |
| [Delighted](https://www.g2.com/products/delighted/reviews) | 4.7/5 (60 reviews) | Mid-Market | Strong value for small businesses, praised for affordable entry-level access | Intuitive platform, strong metrics and reporting, high NPS/CSAT survey quality |
| [AskNicely](https://www.g2.com/products/asknicely/reviews) | 4.7/5 (1050 reviews) | Mid-Market | — | — |
| [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) | 4.4/5 (23901 reviews) | Small-Business | — | — |
| [Simplesat](https://www.g2.com/products/simplesat/reviews) | 4.8/5 (168 reviews) | Small-Business | — | — |

### Which Enterprise Feedback Management features should I prioritize when comparing Nicereply and Delighted?

Buyers should prioritize Ease of Setup, Quality of Support, Feedback Collection, Customization, and Integration capabilities when comparing Nicereply and Delighted.

- **Ease of Setup:** Nicereply scores 9.0, Delighted scores 9.4.
- **Quality of Support:** Nicereply scores 9.0, Delighted scores 9.3.
- **Feedback Collection:** Both products are frequently praised for effective feedback collection in recent reviews.
- **Customization:** Reviewers note Nicereply offers customizable surveys but with some limitations; Delighted is praised for intuitive templates and customization options, though advanced reporting is sometimes requested.
- **Integration:** Both products are cited for integrations with tools like Slack and Zendesk, with positive reviewer sentiment for ease of integration.

### What are the pros and cons of Nicereply vs Delighted?

Nicereply's headline strength is ease of setup and monitoring, while Delighted excels in intuitive design and reporting.

- **Nicereply strengths:** Easy to set up and monitor, user-friendly dashboard, strong integration with communication tools, effective for tracking CSAT and CES, and praised for increasing survey response rates.
- **Nicereply trade-offs:** Limited customization and reporting features, some reviewers desire more advanced analytics and branding options, and occasional feedback about support responsiveness.
- **Delighted strengths:** Highly intuitive and easy to use, strong metrics and reporting, praised for NPS and CSAT survey quality, quick and helpful customer support, and affordable entry-level access for small businesses.
- **Delighted trade-offs:** Some reviewers mention limited advanced reporting features, need for developer resources for certain customizations, and occasional feedback about integration limitations.

### Is Nicereply or Delighted better for small businesses?

Delighted is better suited for small businesses, with strong reviewer sentiment around its value and ease of use for smaller teams.

- **Nicereply:** Largest reviewer segment is Mid-Market; reviewers highlight ease of setup and monitoring but mention limited customization for smaller organizations.
- **Delighted:** Largest reviewer segment is Mid-Market; recent reviews from small businesses praise its intuitive interface, affordable entry-level access, and suitability for teams with limited resources.

### Which Enterprise Feedback Management platform has better integrations?

Delighted is favored for integrations, with reviewers highlighting its Slack and Zendesk integrations and ease of connecting with other tools.

- **Nicereply:** Reviewers mention integration with Zendesk and Slack, with positive sentiment around ease of setup and use.
- **Delighted:** Reviewers frequently cite integrations with Slack and Zendesk, and mention API and Zapier support for connecting with additional tools.

### How do Nicereply and Delighted compare on customer support?

Delighted has a slight edge in Quality of Support, with a 0.3-point higher score than Nicereply (9.3 vs 9.0).

- **Nicereply:** Reviewers describe support as generally responsive, though some mention slower response times and a need for more proactive troubleshooting.
- **Delighted:** Reviewers consistently praise Delighted's support team for being quick, helpful, and patient, with many citing positive onboarding and troubleshooting experiences.

### Which is easier to implement, Nicereply or Delighted?

Delighted is rated higher for Ease of Setup, with a 0.4-point advantage over Nicereply (9.4 vs 9.0).

- **Nicereply:** Reviewers highlight straightforward setup and easy integration with communication tools, though some mention a learning curve for advanced features.
- **Delighted:** Reviewers consistently describe setup as quick and intuitive, with minimal effort required and strong support during onboarding.

### Which product has better Feedback Collection?

Both Nicereply and Delighted are highly rated for Feedback Collection, with strong reviewer sentiment and high satisfaction scores.

- **Nicereply:** Reviewers praise its effectiveness in collecting CSAT and CES feedback, with a Meets Requirements score of 9.0 and frequent mentions of increased survey response rates.
- **Delighted:** Reviewers highlight its intuitive feedback collection for NPS and CSAT, with a Meets Requirements score of 9.0 and positive sentiment around survey design and response tracking.

Alternatives

**Delighted Alternatives**

 ![AskNicely](https://images.g2crowd.com/uploads/product/hd_favicon/8b4f2337b545e6e7a2bcea877e24da94/asknicely.svg "AskNicely")

[
AskNicely
](/products/asknicely/reviews)

 ![SurveyMonkey](https://images.g2crowd.com/uploads/product/hd_favicon/14719688a688f7283815b6565517d7ee/surveymonkey.svg "SurveyMonkey")

[
SurveyMonkey
](/products/surveymonkey/reviews)

 ![Medallia Agile Research](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_77c94de720197a1317be6c7c4c007bc9/medallia-agile-research.png "Medallia Agile Research")

[
Medallia Agile Research
](/products/medallia-agile-research/reviews)

 ![Typeform](https://images.g2crowd.com/uploads/product/hd_favicon/842b61c38f4967b97c955896deb22411/typeform.svg "Typeform")

[
Typeform
](/products/typeform/reviews)

**Nicereply Alternatives**

 ![AskNicely](https://images.g2crowd.com/uploads/product/hd_favicon/8b4f2337b545e6e7a2bcea877e24da94/asknicely.svg "AskNicely")

[
AskNicely
](/products/asknicely/reviews)

 ![Simplesat](https://images.g2crowd.com/uploads/product/hd_favicon/fb529e792b040401a63c8c43d9b21c9e/simplesat.svg "Simplesat")

[
Simplesat
](/products/simplesat/reviews)

 ![HubSpot Service Hub](https://images.g2crowd.com/uploads/product/hd_favicon/4197737e447f044e17be1a5ebb4ba193/hubspot-service-hub.svg "HubSpot Service Hub")

[
Service Hub
](/products/hubspot-service-hub/reviews)

 ![UserTesting](https://images.g2crowd.com/uploads/product/hd_favicon/ac57cca9184c8ef16c868d466e726c9f/usertesting.svg "UserTesting")

[
UserTesting
](/products/usertesting/reviews)

## Delighted vs Nicereply

When assessing the two solutions, reviewers found Delighted easier to use, set up, and administer. Reviewers also preferred doing business with Delighted overall.

- Delighted and Nicereply both meet the requirements of our reviewers at a comparable rate.
- When comparing quality of ongoing product support, reviewers felt that Delighted is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Delighted over Nicereply.