# Nicereply vs Simplesat Comparison | | Nicereply | Simplesat | |---|---|---| | **Star Rating** | 4.5 out of 5 | 4.8 out of 5 | | **Total Reviews** | 431 | 168 | | **Largest Market Segment** | Mid-Market (60.1% of reviews) | Small-Business (57.9% of reviews) | | **Entry Level Price** | Starting at $59.00 Per Month | $119.00 Per Month | --- ## Top Pros & Cons ### Nicereply **Not enough data** ### Simplesat Pros: - Customer Support (13 reviews) - Ease of Use (12 reviews) Cons: - Expensive (2 reviews) - Integration Issues (2 reviews) --- ## Ratings Comparison | Rating | Nicereply | Simplesat | |---|---|---| | **Meets Requirements** | 9.0 (342 reviews) | 9.3 (112 reviews) | | **Ease of Use** | 9.4 (351 reviews) | 9.6 (112 reviews) | | **Ease of Setup** | 9.0 (183 reviews) | 9.3 (104 reviews) | | **Ease of Admin** | 9.0 (161 reviews) | 9.5 (98 reviews) | | **Quality of Support** | 9.0 (280 reviews) | 9.9 (103 reviews) | | **Has the product been a good partner in doing business?** | 9.2 (156 reviews) | 9.7 (92 reviews) | | **Product Direction (% positive)** | 8.1 (335 reviews) | 9.3 (105 reviews) | --- ## Pricing ### Nicereply #### Entry-Level Pricing Plan: Starter Price: Starting at $59.00 Per Month Description: 3 User Seats & 100 Survey Responses/Month (equals surveying approx. 1000 customers) Key Features: - CSAT, CES & NPS surveys - All integrations, including Zendesk, Front, Helpscout, Pipedrive & more - Unlimited number of active surveys [Browse all 4 editions](https://www.g2.com/products/nicereply/pricing) #### Free Trial Yes ### Simplesat #### Entry-Level Pricing Plan: Standard Price: $119.00 Per Month Description: $109 per month, billed annually Key Features: - 5 users - 1k monthly responses - Unlimited surveys [Browse all 4 editions](https://www.g2.com/products/simplesat/pricing) #### Free Trial Yes --- ## Features Comparison By Category ### Enterprise Feedback Management | Product | Score | Reviews | |---|---|---| | **Nicereply** | 8.2/10 | 135 | | **Simplesat** | 8.9/10 | 83 | #### Generative AI | Feature | Nicereply | Simplesat | |---|---|---| | **AI Text Generation** | 6.6 (34 reviews) | 7.2 (12 reviews) | | **AI Text Summarization** | 6.5 (34 reviews) | 6.9 (12 reviews) | #### Survey Management | Feature | Nicereply | Simplesat | |---|---|---| | **Brand Design Consistency** | 8.3 (121 reviews) ✓ Verified | 9.2 (74 reviews) | | **Survey Deployment** | 8.4 (120 reviews) ✓ Verified | 9.3 (77 reviews) ✓ Verified | | **Feedback Collection** | 8.7 (122 reviews) ✓ Verified | 9.3 (79 reviews) ✓ Verified | | **Device Responsiveness** | 8.7 (121 reviews) ✓ Verified | 9.4 (74 reviews) ✓ Verified | #### Process Management | Feature | Nicereply | Simplesat | |---|---|---| | **Feedback Aggregation** | 8.6 (117 reviews) ✓ Verified | 9.3 (76 reviews) ✓ Verified | | **Trigger Alerts** | 8.3 (112 reviews) | 9.3 (64 reviews) | | **Real-Time Analysis** | 8.4 (117 reviews) ✓ Verified | 9.3 (73 reviews) ✓ Verified | | **Real-Time Action** | 8.6 (117 reviews) | 9.2 (70 reviews) | #### System Management | Feature | Nicereply | Simplesat | |---|---|---| | **Security** | 8.6 (108 reviews) ✓ Verified | 9.3 (70 reviews) ✓ Verified | | **System Monitoring** | 8.5 (109 reviews) | 9.1 (62 reviews) | --- ## Categories **Shared Categories (1):** [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management) --- ## Reviewer Demographics ### By Company Size | Segment | Nicereply | Simplesat | |---|---|---| | **Small-Business** | 32.7% | 57.9% | | **Mid-Market** | 60.1% | 38.4% | | **Enterprise** | 7.2% | 3.8% | ### By Industry #### Nicereply - **Computer Software:** 17.7% - **Information Technology and Services:** 10.3% - **Internet:** 8.1% - **Consumer Services:** 6.9% - **Real Estate:** 6.2% - **Telecommunications:** 3.8% - **Retail:** 3.6% - **Financial Services:** 3.3% - **Accounting:** 2.9% - **Leisure, Travel & Tourism:** 2.6% - **Other:** 34.6% #### Simplesat - **Information Technology and Services:** 40.8% - **Computer & Network Security:** 10.2% - **Computer Software:** 10.2% - **Financial Services:** 5.1% - **Apparel & Fashion:** 3.2% - **Consumer Services:** 3.2% - **Telecommunications:** 2.5% - **Hospital & Health Care:** 2.5% - **Marketing and Advertising:** 2.5% - **Consumer Goods:** 1.9% - **Other:** 17.8% --- ## Alternatives ### Alternatives to Nicereply - [AskNicely](https://www.g2.com/products/asknicely/reviews) — 4.7/5 stars (1050 reviews) - [Delighted](https://www.g2.com/products/delighted/reviews) — 4.7/5 stars (60 reviews) - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2917 reviews) - [UserTesting](https://www.g2.com/products/usertesting/reviews) — 4.4/5 stars (792 reviews) - [Swell](https://www.g2.com/products/socialswell-inc-swell/reviews) — 4.5/5 stars (372 reviews) - [Glassbox](https://www.g2.com/products/glassbox/reviews) — 4.9/5 stars (809 reviews) - [Mouseflow](https://www.g2.com/products/mouseflow/reviews) — 4.6/5 stars (690 reviews) - [Outgrow](https://www.g2.com/products/outgrow/reviews) — 4.7/5 stars (332 reviews) - [Heap by Contentsquare](https://www.g2.com/products/heap-by-contentsquare/reviews) — 4.4/5 stars (1097 reviews) - [Aha!](https://www.g2.com/products/aha/reviews) — 4.4/5 stars (365 reviews) ### Alternatives to Simplesat - [AskNicely](https://www.g2.com/products/asknicely/reviews) — 4.7/5 stars (1050 reviews) - [Glassbox](https://www.g2.com/products/glassbox/reviews) — 4.9/5 stars (809 reviews) - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2917 reviews) - [Swell](https://www.g2.com/products/socialswell-inc-swell/reviews) — 4.5/5 stars (372 reviews) - [Outgrow](https://www.g2.com/products/outgrow/reviews) — 4.7/5 stars (332 reviews) - [Mouseflow](https://www.g2.com/products/mouseflow/reviews) — 4.6/5 stars (690 reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7358 reviews) - [UserTesting](https://www.g2.com/products/usertesting/reviews) — 4.4/5 stars (792 reviews) - [ConnectWise PSA](https://www.g2.com/products/connectwise-psa/reviews) — 4.0/5 stars (583 reviews) - [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1538 reviews) --- ## Top Discussions ### Nicereply No discussions available for this product. ### Simplesat - Title: [What is CSAT in customer service?](https://www.g2.com/discussions/what-is-csat-in-customer-service) — 1 comment > **Top comment:** "CSAT measures the degree to which a product/service meets Customer Experience. So in the context of customer service, CSAT Determines how many of your..." - Title: [What is simplesat?](https://www.g2.com/discussions/what-is-simplesat) — 1 comment > **Top comment:** "Simplesat is a fun and easy way to collect CSAT (Customer Satisfaction), CES (Customer Effort Score), and NPS (Net Promoter Score) feedback. Collect..." - Title: [In what ways are companies leveraging SimpleSat for LeadGen and Sales?](https://www.g2.com/discussions/13466-in-what-ways-are-companies-leveraging-simplesat-for-leadgen-and-sales) — 1 comment, 1 upvote > **Top comment:** "Hi Joshua! A bit of a delayed response here but better late than never I hope. 😅 I wouldn't really view Simplesat as a leadgen or sales tool. Especially a..." --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/nicereply-vs-simplesat)