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At a Glance
Market Segments
Mid-Market (60.1% of reviews)
Small-Business (58.8% of reviews)
Entry-Level Pricing
Starting at $59.00 Per Month
$119.00 Per Month
Nicereply
Star Rating
(431)4.5 out of 5
Market Segments
Mid-Market (60.1% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $59.00 Per Month
Browse all 4 pricing plansSimplesat
Star Rating
(160)4.8 out of 5
Market Segments
Small-Business (58.8% of reviews)
Pros & Cons
Entry-Level Pricing
$119.00 Per Month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Nicereply excels in ease of use with a score of 9.4, while Simplesat slightly outperforms it with a score of 9.5, indicating that both platforms are user-friendly but Simplesat may have a slight edge in intuitiveness.
- Reviewers mention that Simplesat's feedback collection feature scores 9.3, which is higher than Nicereply's score of 8.7, suggesting that Simplesat offers more effective tools for gathering customer insights.
- G2 users highlight that Simplesat's quality of support is exceptional, scoring 9.9 compared to Nicereply's 9.0, indicating that users may find more responsive and helpful customer service with Simplesat.
- Users on G2 report that Nicereply's entry-level price starts at $59.00, making it a more budget-friendly option compared to Simplesat's starting price of $119.00, which could be a significant factor for small businesses.
- Reviewers say that Simplesat shines in survey deployment with a score of 9.3, while Nicereply scores 8.4, suggesting that Simplesat may offer more robust options for launching surveys effectively.
- Users report that both products have strong security features, but Simplesat's score of 9.3 in security outperforms Nicereply's 8.6, indicating a potentially safer environment for user data with Simplesat.
Pricing
Entry-Level Pricing
Nicereply
Starter
Starting at $59.00
Per Month
3 User Seats & 100 Survey Responses/Month (equals surveying approx. 1000 customers)
- CSAT, CES & NPS surveys
- All integrations, including Zendesk, Front, Helpscout, Pipedrive & more
- Unlimited number of active surveys
Simplesat
Standard
$119.00
Per Month
$109 per month, billed annually
- 5 users
- 1k monthly responses
- Unlimited surveys
Free Trial
Nicereply
Free Trial is available
Simplesat
Free Trial is available
Ratings
Meets Requirements
9.0
342
9.3
107
Ease of Use
9.4
351
9.6
107
Ease of Setup
9.0
183
9.3
99
Ease of Admin
9.0
161
9.5
97
Quality of Support
9.0
280
9.9
98
Has the product been a good partner in doing business?
9.2
156
9.7
91
Product Direction (% positive)
8.1
335
9.3
100
Features by Category
Generative AI
6.6
34
7.2
12
6.5
34
6.9
12
Survey Management
8.3
121
|
Verified
9.2
72
8.4
120
|
Verified
9.3
73
|
Verified
8.7
122
|
Verified
9.3
74
|
Verified
8.7
121
|
Verified
9.5
73
|
Verified
Process Management
8.6
117
|
Verified
9.3
72
|
Verified
8.3
112
9.3
62
8.4
117
|
Verified
9.3
71
|
Verified
8.6
117
9.2
68
System Management
8.6
108
|
Verified
9.2
68
|
Verified
8.5
109
9.1
61
Categories
Categories
Shared Categories
Nicereply and Simplesat are categorized as Enterprise Feedback Management
Unique Categories
Nicereply has no unique categories
Simplesat has no unique categories
Reviews
Reviewers' Company Size
Nicereply
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Simplesat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
17.7%
Information Technology and Services
10.3%
Internet
8.1%
Consumer Services
6.9%
Real Estate
6.2%
Other
50.8%
Information Technology and Services
41.8%
Computer Software
9.8%
Computer & Network Security
9.8%
Financial Services
5.2%
Consumer Services
3.3%
Other
30.1%
Discussions
Nicereply has no discussions with answers
In what ways are companies leveraging SimpleSat for LeadGen and Sales?
1 Comment
CB
Hi Joshua! A bit of a delayed response here but better late than never I hope. 😅
I wouldn't really view Simplesat as a leadgen or sales tool. Especially a...Read more
What is simplesat?
1 Comment
HL
Simplesat is a fun and easy way to collect CSAT (Customer Satisfaction), CES (Customer Effort Score), and NPS (Net Promoter Score) feedback. Collect...Read more
What is CSAT in customer service?
1 Comment
SJ
CSAT measures the degree to which a product/service meets Customer Experience. So in the context of customer service, CSAT Determines how many of your...Read more
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