--- title: Nicereply Reviews meta_title: 'Nicereply Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 431 reviews by the users' company size, role or industry to find out how Nicereply works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 431 scale: '5' date_modified: '2026-07-07' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Nicereply Reviews **Vendor:** Nice Reply s.r.o. **Category:** [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management) **Average Rating:** 4.5/5.0 **Total Reviews:** 431 ## About Nicereply Don't miss out on opportunities to grow and improve by collecting immediate feedback. Use simple one-click CSAT, CES & NPS surveys from Nicereply to increase the volume of insights you receive. Set up once, collect forever. Nicereply helps hundreds of teams at companies like Microsoft, Lenovo, Hubspot, and Buffer to measure and improve the quality of their customer experience. - Measure Customer Satisfaction (CSAT), Net Promoter Score (NPS), and Customer Effort Score (CES) per agent, team, country, product line or company-wide - Use Post-resolution email surveys to survey your customers automatically after you resolve a ticket, conversation, chat, deal, etc. Once set, you don’t have to do a thing. - Use In-signature surveys to ask customers for feedback at the bottom of every email. Act quickly to turn a conversation around, when it starts to derail. - Use survey link URLs & turn any customer touchpoint into an opportunity to gather feedback about the brand and customer experience. - Get real-time feedback on your website's user experience. Nicereply's website pop-up surveys can help you convert more customers by improving your website & software's usability - Increase your survey response rates by 200% by combining in-signature surveys and post-resolution email surveys without sending more emails. - Integrate Nicereply with your CRM system. Nicereply integrates with all the popular solutions like Zendesk, Front, LiveAgent, Freshdesk, Pipedrive, Helpscout, and more. - See your data in your CRM software and set automation based on the scores & feedback. - Fully customize your surveys in terms of branding, visuals, survey questions, rating scales, and metrics. - See all your CSAT, CES, and NPS data in a clean, easy-to-navigate dashboard. - Recognize your best agents with leaderboards and drill-downs stats per team and agent. - Stay on top of customer experience with regular reports and notifications delivered directly to an email inbox, or slack / MS teams channel. - Measure the performance of your automated emails. You can see how many automated surveys were sent, opened, and answered. - There are no complicated plan tiers or gating. You can use any integration with any Nicereply plan. ## Nicereply Reviews ### 1. A great introduction **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** June 21, 2018 **What do you like best about Nicereply?** I really like getting feedback. So often I send emails not knowing how they are received. **What do you dislike about Nicereply?** Nothing so far. Honestly the features all seem quite intuitive. **What problems is Nicereply solving and how is that benefiting you?** I can focus in on how to improve my email replies. ### 2. Great Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 06, 2018 **What do you like best about Nicereply?** Easily pull up reviews from our staff. Easily pull up reviews from our staff. Easily pull up reviews from our staff. Easily pull up reviews from our staff. **What do you dislike about Nicereply?** No complaints. No complaints.No complaints.No complaints.No complaints.No complaints.No complaints.No complaints.No complaints.No complaints. **Recommendations to others considering Nicereply:** recommended **What problems is Nicereply solving and how is that benefiting you?** Improving overall communication. ### 3. great product **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** June 06, 2018 **What do you like best about Nicereply?** I love how automated it is and that they got the copy down to a science that convinces people to actually give a review. **What do you dislike about Nicereply?** There is nothing that i dislike about this product. **What problems is Nicereply solving and how is that benefiting you?** capturing how our customers feel about our interaction with us ### 4. simple, easy and fast **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** June 06, 2018 **What do you like best about Nicereply?** very simple to use by the customers and our support team, everything on the one place, easy access, email notifications, easily connected with the support system **What do you dislike about Nicereply?** there is nothing I can think of at the moment. **What problems is Nicereply solving and how is that benefiting you?** customer tickets with problems with our product ### 5. NiceReply is Great! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 06, 2018 **What do you like best about Nicereply?** It's a quick and easy way to gauge how effective you are being. **What do you dislike about Nicereply?** I don't know that there is nothing I actively dislike. **What problems is Nicereply solving and how is that benefiting you?** Again, it is a quick and easy way to gauge how well you are doing in a client-focused setting. ### 6. Great System **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** June 06, 2018 **What do you like best about Nicereply?** We love the ability to see how we're doing as Account Executives. It's easy to use and our customers seem to like it **What do you dislike about Nicereply?** Everything is working great for our company. No complaints over here! **What problems is Nicereply solving and how is that benefiting you?** Being proactive with our clients and increasing retention ### 7. Great Serivce **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Sports | Small-Business (50 or fewer emp.) **Reviewed Date:** June 06, 2018 **What do you like best about Nicereply?** That I can get instant feedback from customers straight to my email **What do you dislike about Nicereply?** Some customers do not understand it is a form they should fill out so maybe make it more noticeable **What problems is Nicereply solving and how is that benefiting you?** It helps us evaluate how we are working with customers ### 8. First time user but happy with it so far **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 12, 2018 **What do you like best about Nicereply?** It seems easy and efficient to use which is quite important in my day to day. **What do you dislike about Nicereply?** Nothing is really hard to use so far. Can't complain. **What problems is Nicereply solving and how is that benefiting you?** Receiving feedback from our customers which helps us improve our service. ### 9. A great start for getting feedback from our customers **Rating:** 4.5/5.0 stars **Reviewed by:** Octavia R. | Head of Maintenance & Development, Internet, Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2018 **What do you like best about Nicereply?** Easy set-up and getting real time feedback from out clients. **What do you dislike about Nicereply?** Wish i could integrate it with out ticketing software & the admin section of our software. **What problems is Nicereply solving and how is that benefiting you?** We can now gather real time feedback from our clients, on how they perceive the answears they get from our support team. **Official Response from Viktor Magic:** > Hi Octavia, which ticketing system do you use? Here is the list of the supported ones: https://www.nicereply.com/integration ### 10. Great program that encourages quality interactions between guest and employees **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** June 07, 2018 **What do you like best about Nicereply?** Allows the customer to have a say in how helpful my response was **What do you dislike about Nicereply?** Nothing! It's great. The interface is very simple, which is perfect for a customer who may be tired and begrudged. **What problems is Nicereply solving and how is that benefiting you?** Deeper empathy towards customers ### 11. Easy and perfect **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** June 06, 2018 **What do you like best about Nicereply?** It's easy to implement and makes it very simple for customer to provide feedback easily **What do you dislike about Nicereply?** I get one score of 1, could bring down the average the a week **What problems is Nicereply solving and how is that benefiting you?** We get feedback from clients via email survey. ### 12. Easy to manage & reiew **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** June 06, 2018 **What do you like best about Nicereply?** The ease for a client to complete a Nicereply. **What do you dislike about Nicereply?** I've had difficulties differentiating the very satisfied clients with the satisfied. **What problems is Nicereply solving and how is that benefiting you?** Users able to provide substantial feedback for me and allows my managers to see client satisfaction ### 13. Amazing experience! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** June 06, 2018 **What do you like best about Nicereply?** Nicereply has resourced me to help take my customer service team to the next level! **What do you dislike about Nicereply?** I cannot think of anything that I dislike. **What problems is Nicereply solving and how is that benefiting you?** How to be more efficient and effective in the coaching of my team! ### 14. Easy to use! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Mid-Market (51-1000 emp.) **Reviewed Date:** June 06, 2018 **What do you like best about Nicereply?** The platform makes it really easy for our clients to let us know how we are doing. **What do you dislike about Nicereply?** Nothing really, I don't get into the analytics so I don't know what else there is. **What problems is Nicereply solving and how is that benefiting you?** Customer Service issues ### 15. Great product! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 06, 2018 **What do you like best about Nicereply?** I like the ease of use. This is straight forward to our customers. **What do you dislike about Nicereply?** The only issue we had was imbedding it into our signature line. **What problems is Nicereply solving and how is that benefiting you?** This has helped us get input from our customers. ### 16. Nice, simple and intuitive **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** June 06, 2018 **What do you like best about Nicereply?** The ability to use it in an easy and straightforward manner. **What do you dislike about Nicereply?** I don't have any particular issues with it. **What problems is Nicereply solving and how is that benefiting you?** We have been using it for customer service and it has been very beneficial. ### 17. Good tool for gauging Customer Satisfaction **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in E-Learning | Mid-Market (51-1000 emp.) **Reviewed Date:** June 07, 2018 **What do you like best about Nicereply?** The ability for clients to leave detailed reviews along with their rating for customer satisfaction. **What do you dislike about Nicereply?** The inability to rank anything in between 1, 5, or 10. **What problems is Nicereply solving and how is that benefiting you?** Making sure clients are satisfied. ### 18. Its simply clever :) **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Small-Business (50 or fewer emp.) **Reviewed Date:** June 07, 2018 **What do you like best about Nicereply?** No registration and so on..................................... **What do you dislike about Nicereply?** Algoritmus, cause I don't understand how it works sometimes. **What problems is Nicereply solving and how is that benefiting you?** Help us to compare work of our employees and provide extra motivation to them. ### 19. Impressive service **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 06, 2018 **What do you like best about Nicereply?** I think the feedback from the customer to let the user know how they are doing is great **What do you dislike about Nicereply?** No notification when a review comes in. **What problems is Nicereply solving and how is that benefiting you?** Accounting Module issues **Official Response from Viktor Magic:** > Hi there, it's very easy to mange all your notifications. Find out more in the manual: https://support.nicereply.com/hc/en-us/articles/115002908431-Stay-up-to-date-with-Notifications ### 20. Easy to use! Wonderful! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 06, 2018 **What do you like best about Nicereply?** Easy to use and great for getting accurate feedback from customers! **What do you dislike about Nicereply?** Nothing! I don’t have anything bad to say about it **What problems is Nicereply solving and how is that benefiting you?** Feedback from customers for email support ### 21. Nicereply has been a valuable tool for our business. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Program Development | Small-Business (50 or fewer emp.) **Reviewed Date:** June 05, 2018 **What do you like best about Nicereply?** Keeps customer support reps accountable. **What do you dislike about Nicereply?** A little challenging to access at times. **What problems is Nicereply solving and how is that benefiting you?** Support Rep motivation. Allowing clients to feel that their voices are being heard ### 22. Great service for Customer Support Teams **Rating:** 5.0/5.0 stars **Reviewed by:** Erik A. | CEO, Internet, Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2017 **What do you like best about Nicereply?** Your team can get immediate feedback from users. We shoot for average of 9+! **What do you dislike about Nicereply?** Not much to dislike, honestly. Very simple and easy to use. **Recommendations to others considering Nicereply:** I was skeptical at first, but it has definitely been worth it. **What problems is Nicereply solving and how is that benefiting you?** Gives us clear metrics for customer satisfaction. ### 23. Great for collecting company character references **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Arts and Crafts | Small-Business (50 or fewer emp.) **Reviewed Date:** August 16, 2017 **What do you like best about Nicereply?** We already collect reviews on our products and order experiences, but it's nice to work with NiceReply so we can quantify the overall experience our company provides in customer service and demonstrate its character through our email ratings. We list our NiceReply review separately on our website page we've titled "Our Reputation". **What do you dislike about Nicereply?** I wish I could sync it with my website reviews app (Judge.me) so that it would show up in aggregate. **What problems is Nicereply solving and how is that benefiting you?** Collecting customer service reviews outside of product reviews. ### 24. Simple and works great **Rating:** 5.0/5.0 stars **Reviewed by:** Jason D. | Customer Service Manager & Business Analyst, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2017 **What do you like best about Nicereply?** Nicereply is simple and easy to integrate with the other tools we use. **What do you dislike about Nicereply?** The reporting tools and charts are also very simple. But they offer a .csv export for all the data, in case you need deeper insights into your CSAT. **What problems is Nicereply solving and how is that benefiting you?** Nicereply gives us visibility into customer opinions, improve how we communicate and set expectations to our customers, and helps us with employee evaluations and ongoing training. ### 25. Works smoothly! **Rating:** 4.5/5.0 stars **Reviewed by:** Vykintas G. | Head of Customer Success, Education Management, Mid-Market (51-1000 emp.) **Reviewed Date:** July 12, 2017 **What do you like best about Nicereply?** It's a super simple and reliable software. We use it at Mindvalley customer support for many years already and so far - have been totally satisfied. **What do you dislike about Nicereply?** Everything seems fine with this software. Nevertheless, it doesn't seem to be super advanced so one might face issues if you need so advanced features. **What problems is Nicereply solving and how is that benefiting you?** We're collecting customer feedback for our customer support interactions. ### 26. Nicereply is very efficient as it is simple and easy to use for both us and our customers. **Rating:** 5.0/5.0 stars **Reviewed by:** Migs H. | Financial Advisor, Financial Services, Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2017 **What do you like best about Nicereply?** As I said above, the simplicity of it makes it very appealing. **What do you dislike about Nicereply?** Can't really think of anything right now. **Recommendations to others considering Nicereply:** do it! **What problems is Nicereply solving and how is that benefiting you?** We are getting more accurate customer feedback than we used to. ### 27. Easy set up and quick responses **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 02, 2017 **What do you like best about Nicereply?** Great, reasonable support replies Quick implementation of feature requests Possibility to integrate with CRM tools Customizability in regards to own CI **What do you dislike about Nicereply?** So far, there are no reasons to complain about. What I would like to see is a direct possibility to add the NPS as in-app pop up. **What problems is Nicereply solving and how is that benefiting you?** Customer feedback on support tickets Since the feedback is directly connected to tickets, it is very simple to find out why a client was not satisfied with an answer and to feedback this to the respective agent ### 28. Nice feedback tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 11, 2017 **What do you like best about Nicereply?** - instant ratings - no need to fill a survey - user friendly environment - clean design **What do you dislike about Nicereply?** There is nothing I dislike about this product, I just miss the labs - statistics such as conversion rate, benchmark... **What problems is Nicereply solving and how is that benefiting you?** Customer satisfation and quality of support provided ### 29. Nicereply is great solution for tracking customer satisfaction **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** August 09, 2017 **What do you like best about Nicereply?** Fresh graphic design and smart features are advantages of Nicereply. **What do you dislike about Nicereply?** There is missing CES integration for LiveAgent helpdesk tool. They are currently working on that. **What problems is Nicereply solving and how is that benefiting you?** We are tracking customer satisfaction in modest way. ### 30. Great app for tracking of customer satisfaction **Rating:** 5.0/5.0 stars **Reviewed by:** Tomas K. | COO, Internet, Small-Business (50 or fewer emp.) **Reviewed Date:** July 08, 2016 **What do you like best about Nicereply?** NiceReply is a very good tool for tracking of customer satisfaction. With this app is possible to check and manage your: 1. KPI 2. customer satisfaction 3. NPS and others data I recommend to try this app. **What do you dislike about Nicereply?** Nothing. I think that this app si cool app. **What problems is Nicereply solving and how is that benefiting you?** NR is easy but very complex tool for collect and manage feedback from customers. ### 31. Customer service **Rating:** 4.5/5.0 stars **Reviewed by:** Phil G. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 12, 2016 **What do you like best about Nicereply?** I was looking for advanced customer satisfaction tool, and I end up with nicereply. It does what i needed - gather/measure customer feedback. It also have some different features that other tools dont have - mostly other metrics included in one account. **What do you dislike about Nicereply?** some features only work via integrations with help desks **What problems is Nicereply solving and how is that benefiting you?** Measuring support agents performance and customer satisfaction with them. ## Nicereply Discussions - [What is a user?](https://www.g2.com/discussions/what-is-a-user) - 2 upvotes - [Is the trial really free?](https://www.g2.com/discussions/is-the-trial-really-free) - 1 upvote - [What happens at the end of my trial?](https://www.g2.com/discussions/what-happens-at-the-end-of-my-trial-f96abf6f-fc83-419e-a60c-5e42ad41590d) - 1 upvote - [What if we will exceed number of our users?](https://www.g2.com/discussions/what-if-we-will-exceed-number-of-our-users) - 1 upvote - [Does Nicereply integrate with other systems and applications?](https://www.g2.com/discussions/does-nicereply-integrate-with-other-systems-and-applications) - 1 upvote - [View Nicereply pricing details and edition comparison](https://www.g2.com/products/nicereply/reviews?page=9§ion=pricing&secure%5Bexpires_at%5D=2026-07-11+21%3A37%3A11+-0500&secure%5Bsession_id%5D=03c84ff4-b7b5-432d-a943-98b47988dbd0&secure%5Btoken%5D=3016e3b6542e3e73770cbf7a9152f5a23e35a7ca3f7d73001715a8a975637fc0&format=llm_user) ## Nicereply Features **Generative AI** - AI Text Generation - AI Text Summarization **Survey Management** - Brand Design Consistency - Survey Deployment - Feedback Collection - Device Responsiveness **Process Management** - Feedback Aggregation - Trigger Alerts - Real-Time Analysis - Real-Time Action **System Management** - Security - System Monitoring ## Top Nicereply Alternatives - [AskNicely](https://www.g2.com/products/asknicely/reviews) - 4.7/5.0 (1,029 reviews) - [Delighted](https://www.g2.com/products/delighted/reviews) - 4.7/5.0 (59 reviews) - [Simplesat](https://www.g2.com/products/simplesat/reviews) - 4.8/5.0 (164 reviews)