---
title: Nicereply Reviews
meta_title: 'Nicereply Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 431 reviews by the users' company size, role or industry
  to find out how Nicereply works for a business like yours.
aggregate_rating:
  rating_value: 4.5
  review_count: 431
  scale: '5'
date_modified: '2026-07-12'
parent_category:
  name: Customer Service
  url: https://www.g2.com/categories/customer-service
---

# Nicereply Reviews
**Vendor:** Nice Reply s.r.o.  
**Category:** [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management)  
**Average Rating:** 4.5/5.0  
**Total Reviews:** 431
## About Nicereply
Don't miss out on opportunities to grow and improve by collecting immediate feedback. Use simple one-click CSAT, CES & NPS surveys from Nicereply to increase the volume of insights you receive. Set up once, collect forever. Nicereply helps hundreds of teams at companies like Microsoft, Lenovo, Hubspot, and Buffer to measure and improve the quality of their customer experience. - Measure Customer Satisfaction (CSAT), Net Promoter Score (NPS), and Customer Effort Score (CES) per agent, team, country, product line or company-wide - Use Post-resolution email surveys to survey your customers automatically after you resolve a ticket, conversation, chat, deal, etc. Once set, you don’t have to do a thing. - Use In-signature surveys to ask customers for feedback at the bottom of every email. Act quickly to turn a conversation around, when it starts to derail. - Use survey link URLs & turn any customer touchpoint into an opportunity to gather feedback about the brand and customer experience. - Get real-time feedback on your website's user experience. Nicereply's website pop-up surveys can help you convert more customers by improving your website & software's usability - Increase your survey response rates by 200% by combining in-signature surveys and post-resolution email surveys without sending more emails. - Integrate Nicereply with your CRM system. Nicereply integrates with all the popular solutions like Zendesk, Front, LiveAgent, Freshdesk, Pipedrive, Helpscout, and more. - See your data in your CRM software and set automation based on the scores & feedback. - Fully customize your surveys in terms of branding, visuals, survey questions, rating scales, and metrics. - See all your CSAT, CES, and NPS data in a clean, easy-to-navigate dashboard. - Recognize your best agents with leaderboards and drill-downs stats per team and agent. - Stay on top of customer experience with regular reports and notifications delivered directly to an email inbox, or slack / MS teams channel. - Measure the performance of your automated emails. You can see how many automated surveys were sent, opened, and answered. - There are no complicated plan tiers or gating. You can use any integration with any Nicereply plan.





## Nicereply Discussions
  - [What is a user?](https://www.g2.com/discussions/what-is-a-user) - 2 upvotes
  - [Is the trial really free?](https://www.g2.com/discussions/is-the-trial-really-free) - 1 upvote
  - [What happens at the end of my trial?](https://www.g2.com/discussions/what-happens-at-the-end-of-my-trial-f96abf6f-fc83-419e-a60c-5e42ad41590d) - 1 upvote
  - [What if we will exceed number of our users?](https://www.g2.com/discussions/what-if-we-will-exceed-number-of-our-users) - 1 upvote
  - [Does Nicereply integrate with other systems and applications?](https://www.g2.com/discussions/does-nicereply-integrate-with-other-systems-and-applications) - 1 upvote

- [View Nicereply pricing details and edition comparison](https://www.g2.com/products/nicereply/reviews?page=33&section=pricing&secure%5Bexpires_at%5D=2026-07-15+05%3A55%3A33+-0500&secure%5Bsession_id%5D=c7955257-b41e-4d0a-843c-c29d921f2c85&secure%5Btoken%5D=c38e82d4a890ec6483a77aacaca83ad8ba43c1a46cd303b14c121f22ff6a7a0d&format=llm_user)

## Nicereply Features
**Generative AI**
- AI Text Generation
- AI Text Summarization

**Survey Management**
- Brand Design Consistency
- Survey Deployment
- Feedback Collection
- Device Responsiveness

**Process Management**
- Feedback Aggregation
- Trigger Alerts
- Real-Time Analysis
- Real-Time Action

**System Management**
- Security
- System Monitoring

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