--- title: Nicereply Reviews meta\_title: 'Nicereply Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 431 reviews by the users' company size, role or industry to find out how Nicereply works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 431 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Nicereply Reviews & Product Details Don't miss out on opportunities to grow and improve by collecting immediate feedback. Use simple one-click CSAT, CES & NPS surveys from Nicereply to increase the volume of insights you receive. Set up once, collect forever. Nicereply helps hundreds of teams at companies like Microsoft, Lenovo, Hubspot, and Buffer to measure and improve the quality of their customer experience. - Measure Customer Satisfaction (CSAT), Net Promoter Score (NPS), and Customer Effort Score (CES) per agent, team, country, product line or company-wide - Use Post-resolution email surveys to survey your customers automatically after you resolve a ticket, conversation, chat, deal, etc. Once set, you don’t have to do a thing. - Use In-signature surveys to ask customers for feedback at the bottom of every email. Act quickly to turn a conversation around, when it starts to derail. - Use survey link URLs & turn any customer touchpoint into an opportunity to gather feedback about the brand and customer experience. - Get real-time feedback on your website's user experience. Nicereply's website pop-up surveys can help you convert more customers by improving your website & software's usability - Increase your survey response rates by 200% by combining in-signature surveys and post-resolution email surveys without sending more emails. - Integrate Nicereply with your CRM system. Nicereply integrates with all the popular solutions like Zendesk, Front, LiveAgent, Freshdesk, Pipedrive, Helpscout, and more. - See your data in your CRM software and set automation based on the scores & feedback. - Fully customize your surveys in terms of branding, visuals, survey questions, rating scales, and metrics. - See all your CSAT, CES, and NPS data in a clean, easy-to-navigate dashboard. - Recognize your best agents with leaderboards and drill-downs stats per team and agent. - Stay on top of customer experience with regular reports and notifications delivered directly to an email inbox, or slack / MS teams channel. - Measure the performance of your automated emails. You can see how many automated surveys were sent, opened, and answered. - There are no complicated plan tiers or gating. You can use any integration with any Nicereply plan. * * * Seller [Nice Reply s.r.o.](https://www.g2.com/sellers/nice-reply-s-r-o) Discussions [Nicereply Community](https://www.g2.com/products/nicereply/discuss) Languages Supported English Solution Type Best-of-Breed Overview by Viktor Magic (CEO at Nicereply | Customer Satisfaction & CX Enthusiast ) Show More ## Pricing Pricing provided by Nicereply. ### Starter Starting at $59.00 Per Month ### Essential Starting at $119.00 Per Month [ View More Pricing Information ](https://www.g2.com/products/nicereply/pricing) ## Top-Rated Alternatives [ ![AskNicely](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "AskNicely") AskNicely 4.7/5(1,050) ](https://www.g2.com/products/asknicely/reviews) [ ![Delighted](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Delighted") Delighted 4.7/5(60) ](https://www.g2.com/products/delighted/reviews) [ ![Simplesat](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Simplesat") Simplesat 4.8/5(168) ](https://www.g2.com/products/simplesat/reviews) [ View All Alternatives ](https://www.g2.com/products/nicereply/competitors/alternatives) ## User Insights Average based on 431 real user reviews. Implementation Time 1 month Perceived Cost $$$$$ Typical contract price $0k - $0k [Sign in to view](/login) Per Month [Log in to unlock pricing and user insights](/login) ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 5/23/2024 "Not sure what it does" 3/5 What do you like best about Nicereply? Its not really there, I need to click on it in Zendesk. I never used it doing my job in Zendesk , so I am not sure what it does exactly. Its installed by default by the company, but nobody explained it. I opened it a couple of times but it seems empty Review collected by and hosted on G2.com. What do you dislike about Nicereply? That I cant figure out what it does, is it like AI automated replies? Review collected by and hosted on G2.com. What problems is Nicereply solving and how is that benefiting you? Now you know allready that I have no idea what it does. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Photography](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Photography") UP Verified User in Photography Mid-Market (51-1000 emp.) 9/8/2020 "Nicereply is used everyday in my job" 2.5/5 What do you like best about Nicereply? It's nice to read the nice things customers write about the efforts I put in to helping them. Review collected by and hosted on G2.com. What do you dislike about Nicereply? It's a real bummer when customers leave unfounded negative comments. Review collected by and hosted on G2.com. What problems is Nicereply solving and how is that benefiting you? Not really sure. Review collected by and hosted on G2.com. Show More 5/23/2024 Current UserValidated ReviewerSource: Organic ![Verified User in Photography](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Photography") UP Verified User in Photography Small-Business (50 or fewer emp.) 12/16/2021 "Nice Reply is helpful but has a down side" 2.5/5 What do you like best about Nicereply? i like the different views and options to change the time frame. I also like that I can read positive comments which motivate me. As for the negative review I like that there is a link to the ticket. That way I can read the ticket and work on improving my performance Review collected by and hosted on G2.com. What do you dislike about Nicereply? I don't like the way the CSAT is calculated. If I get a "one" on a day I don't work and have no other ratings it really brings down my csat a lot. I think it should be calculated differently. I would prefer an overall CSAT for the month and not a CSAT for each day where the average is calculated. Review collected by and hosted on G2.com. Recommendations to others considering Nicereply: Yes, I can recommend it Review collected by and hosted on G2.com. What problems is Nicereply solving and how is that benefiting you? I get very motivated when I read positive comments and feedbacks of our members. Just reading one nice comment goes a long way. It's good to be inspired through that. Review collected by and hosted on G2.com. Show More 4/20/2023 Current UserValidated ReviewerSource: Organic ![Verified User in Consumer Goods](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Goods") AC Verified User in Consumer Goods Mid-Market (51-1000 emp.) 6/21/2022 "Pretty good but could use some improvements" 3/5 What do you like best about Nicereply? I like that the customer has the option to score the interaction and leave a note if they want, but it's not required. I'm sure this option to rate quickly helps! Review collected by and hosted on G2.com. What do you dislike about Nicereply? I wish we had an option to have customers rate our agents after phone calls and texts as well. This would give a better balance to the feedback we receive across all channels. Review collected by and hosted on G2.com. What problems is Nicereply solving and how is that benefiting you? I get a great scope with Nicereply on how my agents are impacting customers and what works/doesn't work. I get to use these scores to encourage agents and also coach them on future interactions. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Consumer Goods](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Goods") IC Verified User in Consumer Goods Mid-Market (51-1000 emp.) 6/21/2022 "gets the job done, api is easy" 3/5 What do you like best about Nicereply? API is easy to work with for data analytics. developers have an easy time integrating the data and other tools like Kustomer. customers find it easy to interact with Review collected by and hosted on G2.com. What do you dislike about Nicereply? limited reaction options for customer facing -- it is both good and bad. good for ease of use, bad for deeper analysis if wanting to detail the overall experience Review collected by and hosted on G2.com. What problems is Nicereply solving and how is that benefiting you? quick replies from customers on how they feel about the customer assistance experience. no need for our agents to follow up, nicereply automatically sends follow ups Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Automotive](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Automotive") UA Verified User in Automotive Small-Business (50 or fewer emp.) 6/21/2022 "Useful, while not intrusive" 3/5 What do you like best about Nicereply? It allows us to see immediate feedback, while not disrupting my workspace. Review collected by and hosted on G2.com. What do you dislike about Nicereply? Honestly, nothing. It does what we need it to do. Review collected by and hosted on G2.com. What problems is Nicereply solving and how is that benefiting you? It lets us get feedback about how we interact with our clients so we can improve moving forward. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Von B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Von B.") VB Von B. Dispatcher Small-Business (50 or fewer emp.) 9/11/2020 "Logistic Dispatcher - aka the bearer of bad news" 2.5/5 What do you like best about Nicereply? that customers tell me how they really feel even if its anonymously Review collected by and hosted on G2.com. What do you dislike about Nicereply? that I cannot attach nice reply to text messages, I text customers a lot while I am working Review collected by and hosted on G2.com. Recommendations to others considering Nicereply: The only recommendation I have is, if you speak directly with customers it is best to have a way of tracking replies sent out, because it does help with customer service satisfaction Review collected by and hosted on G2.com. What problems is Nicereply solving and how is that benefiting you? I'm always reminded of my tone through email when I see those 3 faces under my signature, like let me fix my tone before I get another "1" Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Brayden M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brayden M.") BM Brayden M. General Manager Enterprise (\> 1000 emp.) 5/15/2019 "Rate the company" 3/5 What do you like best about Nicereply? It facilitates knowing the qualification that gives the clients to the company, helps to track the quality that is given to the client It establishes important statistics that allow to visualize the percentage of bad and good opinions I keep track of the ratings of how customers feel about quality and service rendered Personalize the survey with the brand of the company so that at the moment they answer the survey they are aware of which company will respond Review collected by and hosted on G2.com. What do you dislike about Nicereply? The more qualifications are received, the more the price of what is paid increases. I do not like it because the price should change for its functions but not for the grades received is the only thing I think I do not like about this platform Review collected by and hosted on G2.com. What problems is Nicereply solving and how is that benefiting you? The qualification that the clients give to the company helps to improve the service that is offered to them because they know in which area they are failing to improve themselves and satisfy the client in everything and that the bad opinions are reduced and the good ones increase Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Entertainment](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Entertainment") CE Verified User in Entertainment Mid-Market (51-1000 emp.) 11/2/2018 Business partner of the seller or seller's competitor, not included in G2 scores. "Good system, but for sure has some flaws in the line of work we are in. " 2.5/5 What do you like best about Nicereply? I like that it give samplings in 3 hour windows however wish there was a 1 hour window so that we could get back to the customer in a faster rate of time to avoid getting a 1 rating and maybe getting a second chance at receiving a 10. Review collected by and hosted on G2.com. What do you dislike about Nicereply? I dislike that a customer can continuously give you 1's even after you have sent back a reply. Review collected by and hosted on G2.com. Recommendations to others considering Nicereply: Change the ratings system so we can not continuously be given 1's. Review collected by and hosted on G2.com. What problems is Nicereply solving and how is that benefiting you? It helps up review cases and see if we can get a better rating, which I do like the ability to have. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Online Media](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Online Media") UO Verified User in Online Media Mid-Market (51-1000 emp.) 6/7/2018 "Great idea but customer do not use it correctly" 2.5/5 What do you like best about Nicereply? I like being able to see feedback and rating from customers who rate us based on our service. It is nice to see that they can rate the service and the product separately. It has lots of potential for being a great product for companies. Review collected by and hosted on G2.com. What do you dislike about Nicereply? I hate that customers do not understand the ratings and decide to ask more questions in the Nicereply rating comment box rather than in the actual email they sent to our help desk. I also dislike how a single "1" drags mu scores down when it is for things such as a customer being unhappy with something we don't offer. They like the service they got but end up rating me as a 1 and then it looks like I am in effective. Review collected by and hosted on G2.com. Recommendations to others considering Nicereply: It is a good base product for evaluating customer satisfaction. Review collected by and hosted on G2.com. What problems is Nicereply solving and how is that benefiting you? It is a way to assess our Customer Support System. It allows our company another way to evaluate if our Customer Support team is doing a good job or if they need more training or support to do their jobs better. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ## Questions about Nicereply? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Nicereply ](https://www.g2.com/products/nicereply/discussions/new) GU Guest User What is Nicereply used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-nicereply-used-for) [ View all Discussions ](https://www.g2.com/products/nicereply/discuss) ## Pricing Options Pricing provided by Nicereply. ### Starter Starting at $59.00 Per Month ### Essential Starting at $119.00 Per Month ### Growth Starting at $239.00 Per Month [ View More Pricing Information ](https://www.g2.com/products/nicereply/pricing) Nicereply Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_445a26ebb2994878a27e1c965e65c363/asknicely.png "Product Avatar Image") AskNicely 4.7/5(1,050) [ Compare Now ](https://www.g2.com/compare/asknicely-vs-nicereply) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_1be08fde305558a32ebefccbe7b5c180/delighted.png "Product Avatar Image") Delighted 4.7/5(60) [ Compare Now ](https://www.g2.com/compare/delighted-vs-nicereply) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_aae535e91a1c5d381bfe232559f1ad78/simplesat.png "Product Avatar Image") Simplesat 4.8/5(168) [ Compare Now ](https://www.g2.com/compare/nicereply-vs-simplesat) ##### ##### Nicereply Features Survey Management Brand Design Consistency Survey Deployment Feedback Collection Process Management Feedback Aggregation Trigger Alerts Real-Time Analysis System Management Security System Monitoring Generative AI AI Text Generation AI Text Summarization [ View More Features ](https://www.g2.com/products/nicereply/features) ##### Categories on G2 [Enterprise Feedback Management](https://www.g2.com/categories/enterprise-feedback-management) ##### Explore More [What is the cheapest paid statistical analysis software that is still good enough for professional academic or market research without hobbyist-level limitations?](https://www.g2.com/discussions/what-is-the-cheapest-paid-statistical-analysis-software-that-is-still-good-enough-for-professional-academic-or-market-research-without-hobbyist-level-limitations)[Are there industrial AR platforms that are actually practical for delivering digital work instructions on a production line without a major infrastructure rollout?](https://www.g2.com/discussions/are-there-industrial-ar-platforms-that-are-actually-practical-for-delivering-digital-work-instructions-on-a-production-line-without-a-major-infrastructure-rollout)[What is the top tool for building complex apps without coding?](https://www.g2.com/discussions/what-is-the-top-tool-for-building-complex-apps-without-coding) [What are the top reputation management services platforms for organizations of 50–500 employees in retail, e-commerce, and services?](https://www.g2.com/discussions/what-are-the-top-reputation-management-services-platforms-for-organizations-of-50-500-employees-in-retail-e-commerce-and-services)[What are the top tools for tracking database performance in real time?](https://www.g2.com/discussions/what-are-the-top-tools-for-tracking-database-performance-in-real-time)[Top data monitoring tool for businesses](https://www.g2.com/discussions/top-data-monitoring-tool-for-businesses) [Show MoreShow Less](javascript:void(0);)