--- title: Nicereply Reviews meta\_title: 'Nicereply Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 431 reviews by the users' company size, role or industry to find out how Nicereply works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 431 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Nicereply Reviews & Product Details Don't miss out on opportunities to grow and improve by collecting immediate feedback. Use simple one-click CSAT, CES & NPS surveys from Nicereply to increase the volume of insights you receive. Set up once, collect forever. Nicereply helps hundreds of teams at companies like Microsoft, Lenovo, Hubspot, and Buffer to measure and improve the quality of their customer experience. - Measure Customer Satisfaction (CSAT), Net Promoter Score (NPS), and Customer Effort Score (CES) per agent, team, country, product line or company-wide - Use Post-resolution email surveys to survey your customers automatically after you resolve a ticket, conversation, chat, deal, etc. Once set, you don’t have to do a thing. - Use In-signature surveys to ask customers for feedback at the bottom of every email. Act quickly to turn a conversation around, when it starts to derail. - Use survey link URLs & turn any customer touchpoint into an opportunity to gather feedback about the brand and customer experience. - Get real-time feedback on your website's user experience. Nicereply's website pop-up surveys can help you convert more customers by improving your website & software's usability - Increase your survey response rates by 200% by combining in-signature surveys and post-resolution email surveys without sending more emails. - Integrate Nicereply with your CRM system. Nicereply integrates with all the popular solutions like Zendesk, Front, LiveAgent, Freshdesk, Pipedrive, Helpscout, and more. - See your data in your CRM software and set automation based on the scores & feedback. - Fully customize your surveys in terms of branding, visuals, survey questions, rating scales, and metrics. - See all your CSAT, CES, and NPS data in a clean, easy-to-navigate dashboard. - Recognize your best agents with leaderboards and drill-downs stats per team and agent. - Stay on top of customer experience with regular reports and notifications delivered directly to an email inbox, or slack / MS teams channel. - Measure the performance of your automated emails. You can see how many automated surveys were sent, opened, and answered. - There are no complicated plan tiers or gating. You can use any integration with any Nicereply plan. * * * Seller [Nice Reply s.r.o.](https://www.g2.com/sellers/nice-reply-s-r-o) Discussions [Nicereply Community](https://www.g2.com/products/nicereply/discuss) Languages Supported English Solution Type Best-of-Breed Overview by Viktor Magic (CEO at Nicereply | Customer Satisfaction & CX Enthusiast ) Show More ## Pricing Pricing provided by Nicereply. ### Starter Starting at $59.00 Per Month ### Essential Starting at $119.00 Per Month [ View More Pricing Information ](https://www.g2.com/products/nicereply/pricing) ## Top-Rated Alternatives [ ![AskNicely](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "AskNicely") AskNicely 4.7/5(1,050) ](https://www.g2.com/products/asknicely/reviews) [ ![Delighted](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Delighted") Delighted 4.7/5(60) ](https://www.g2.com/products/delighted/reviews) [ ![Simplesat](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Simplesat") Simplesat 4.8/5(168) ](https://www.g2.com/products/simplesat/reviews) [ View All Alternatives ](https://www.g2.com/products/nicereply/competitors/alternatives) ## User Insights Average based on 431 real user reviews. Implementation Time 1 month Perceived Cost $$$$$ Typical contract price $0k - $0k [Sign in to view](/login) Per Month [Log in to unlock pricing and user insights](/login) ![Verified User in Education Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Education Management") AE Verified User in Education Management Mid-Market (51-1000 emp.) 11/19/2020 "NPS functionality disappointing" 0/5 What do you like best about Nicereply? User Interface- screen isn't very busy and doesn't look complicated Review collected by and hosted on G2.com. What do you dislike about Nicereply? It does not have basic functionality that I assumed all similar products had such as (not comprehensive list): Cannot close out a survey (manually or set date) and have prospective takers see a "survey closed sign" Cannot add more contacts to an already live survey, must create new campaign thus data is not cohesive Don't have ability to communicate with responders within the system to keep a record of communications No visibility in the contact list to show count and how many responded No ability to choose to resend the survey to contact from within contact list No functionality to pick more than one campaign in overview for viewing combined data Cannot clone a survey with its settings Lacking functionality to look at the contact list and see who responded, their score, and date & time stamp of response No ability to unsubscribe contact manually from contact list Cannot add tags (auto & manual) to contact, and ability to segment by tags No functionality to show # unsubscribed contacts Contacts only has 2 fields (full name and email) Review collected by and hosted on G2.com. What problems is Nicereply solving and how is that benefiting you? Our clients needs to feel as if they are our only client. NPS survey help us measure our success and opportunities. We have sent out one survey and received feedback from a respectable percentage. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ## Questions about Nicereply? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Nicereply ](https://www.g2.com/products/nicereply/discussions/new) GU Guest User What is Nicereply used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-nicereply-used-for) [ View all Discussions ](https://www.g2.com/products/nicereply/discuss) ## Pricing Options Pricing provided by Nicereply. ### Starter Starting at $59.00 Per Month ### Essential Starting at $119.00 Per Month ### Growth Starting at $239.00 Per Month [ View More Pricing Information ](https://www.g2.com/products/nicereply/pricing) Nicereply Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_445a26ebb2994878a27e1c965e65c363/asknicely.png "Product Avatar Image") AskNicely 4.7/5(1,050) [ Compare Now ](https://www.g2.com/compare/asknicely-vs-nicereply) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_1be08fde305558a32ebefccbe7b5c180/delighted.png "Product Avatar Image") Delighted 4.7/5(60) [ Compare Now ](https://www.g2.com/compare/delighted-vs-nicereply) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_aae535e91a1c5d381bfe232559f1ad78/simplesat.png "Product Avatar Image") Simplesat 4.8/5(168) [ Compare Now ](https://www.g2.com/compare/nicereply-vs-simplesat) ##### ##### Nicereply Features Survey Management Brand Design Consistency Survey Deployment Feedback Collection Process Management Feedback Aggregation Trigger Alerts Real-Time Analysis System Management Security System Monitoring Generative AI AI Text Generation AI Text Summarization [ View More Features ](https://www.g2.com/products/nicereply/features) ##### Categories on G2 [Enterprise Feedback Management](https://www.g2.com/categories/enterprise-feedback-management) ##### Explore More [What is the cheapest paid statistical analysis software that is still good enough for professional academic or market research without hobbyist-level limitations?](https://www.g2.com/discussions/what-is-the-cheapest-paid-statistical-analysis-software-that-is-still-good-enough-for-professional-academic-or-market-research-without-hobbyist-level-limitations)[Are there industrial AR platforms that are actually practical for delivering digital work instructions on a production line without a major infrastructure rollout?](https://www.g2.com/discussions/are-there-industrial-ar-platforms-that-are-actually-practical-for-delivering-digital-work-instructions-on-a-production-line-without-a-major-infrastructure-rollout)[What is the top tool for building complex apps without coding?](https://www.g2.com/discussions/what-is-the-top-tool-for-building-complex-apps-without-coding) [What are the top reputation management services platforms for organizations of 50–500 employees in retail, e-commerce, and services?](https://www.g2.com/discussions/what-are-the-top-reputation-management-services-platforms-for-organizations-of-50-500-employees-in-retail-e-commerce-and-services)[What are the top tools for tracking database performance in real time?](https://www.g2.com/discussions/what-are-the-top-tools-for-tracking-database-performance-in-real-time)[Top data monitoring tool for businesses](https://www.g2.com/discussions/top-data-monitoring-tool-for-businesses) [Show MoreShow Less](javascript:void(0);)