--- title: Nicereply Reviews meta\_title: 'Nicereply Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 431 reviews by the users' company size, role or industry to find out how Nicereply works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 431 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Nicereply Reviews & Product Details Don't miss out on opportunities to grow and improve by collecting immediate feedback. Use simple one-click CSAT, CES & NPS surveys from Nicereply to increase the volume of insights you receive. Set up once, collect forever. Nicereply helps hundreds of teams at companies like Microsoft, Lenovo, Hubspot, and Buffer to measure and improve the quality of their customer experience. - Measure Customer Satisfaction (CSAT), Net Promoter Score (NPS), and Customer Effort Score (CES) per agent, team, country, product line or company-wide - Use Post-resolution email surveys to survey your customers automatically after you resolve a ticket, conversation, chat, deal, etc. Once set, you don’t have to do a thing. - Use In-signature surveys to ask customers for feedback at the bottom of every email. Act quickly to turn a conversation around, when it starts to derail. - Use survey link URLs & turn any customer touchpoint into an opportunity to gather feedback about the brand and customer experience. - Get real-time feedback on your website's user experience. Nicereply's website pop-up surveys can help you convert more customers by improving your website & software's usability - Increase your survey response rates by 200% by combining in-signature surveys and post-resolution email surveys without sending more emails. - Integrate Nicereply with your CRM system. Nicereply integrates with all the popular solutions like Zendesk, Front, LiveAgent, Freshdesk, Pipedrive, Helpscout, and more. - See your data in your CRM software and set automation based on the scores & feedback. - Fully customize your surveys in terms of branding, visuals, survey questions, rating scales, and metrics. - See all your CSAT, CES, and NPS data in a clean, easy-to-navigate dashboard. - Recognize your best agents with leaderboards and drill-downs stats per team and agent. - Stay on top of customer experience with regular reports and notifications delivered directly to an email inbox, or slack / MS teams channel. - Measure the performance of your automated emails. You can see how many automated surveys were sent, opened, and answered. - There are no complicated plan tiers or gating. You can use any integration with any Nicereply plan. * * * Seller [Nice Reply s.r.o.](https://www.g2.com/sellers/nice-reply-s-r-o) Discussions [Nicereply Community](https://www.g2.com/products/nicereply/discuss) Languages Supported English Solution Type Best-of-Breed Overview by Viktor Magic (CEO at Nicereply | Customer Satisfaction & CX Enthusiast ) Show More ## Pricing Pricing provided by Nicereply. ### Starter Starting at $59.00 Per Month ### Essential Starting at $119.00 Per Month [ View More Pricing Information ](https://www.g2.com/products/nicereply/pricing) ## Top-Rated Alternatives [ ![AskNicely](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "AskNicely") AskNicely 4.7/5(1,050) ](https://www.g2.com/products/asknicely/reviews) [ ![Delighted](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Delighted") Delighted 4.7/5(60) ](https://www.g2.com/products/delighted/reviews) [ ![Simplesat](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Simplesat") Simplesat 4.8/5(168) ](https://www.g2.com/products/simplesat/reviews) [ View All Alternatives ](https://www.g2.com/products/nicereply/competitors/alternatives) ## User Insights Average based on 431 real user reviews. Implementation Time 1 month Perceived Cost $$$$$ Typical contract price $0k - $0k [Sign in to view](/login) Per Month [Log in to unlock pricing and user insights](/login) ![Pranav D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pranav D.") PD Pranav D. Mid-Market (51-1000 emp.) 5/23/2024 "Best Tool in Market For Customer Feedback - Quick, Easy and Reliant" 4/5 What do you like best about Nicereply? We particularly appreciate the ability to customize surveys to reflect our brand, ensuring a cohesive customer experience. The comprehensive analytics and detailed reporting have empowered our support team to monitor performance trends and make informed, data-driven improvements. Overall, Nicereply has been an invaluable tool in our quest to deliver exceptional customer service." Review collected by and hosted on G2.com. What do you dislike about Nicereply? For users who are new to customer feedback tools, there can be a learning curve associated with setting up surveys and understanding the detailed analytics. It may take some time for teams to fully utilize all the feature Review collected by and hosted on G2.com. What problems is Nicereply solving and how is that benefiting you? Problems Solved by Nicereply Lack of Real-Time Customer Feedback: Problem: Without timely feedback, businesses struggle to understand customer satisfaction levels and identify issues quickly. Solution: Nicereply enables real-time feedback collection, allowing businesses to promptly address customer concerns and improve service quality. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic AR Anojh R. Care Operations Analyst Mid-Market (51-1000 emp.) 7/2/2024 "Simply allow us to Track the quality of our Support" 4/5 What do you like best about Nicereply? It is easy to set up the tool and to monitore it. Good integration with our communication tool. Review collected by and hosted on G2.com. What do you dislike about Nicereply? In your daily use, you should make it carefull that the metric is unbiased. It is hard to not only receive postive feedback, where the user push the client to put a rating, or the opposite : only angry clients that rates. It should have an option to add criteria after putting Stars. For instance: You put 1 star, then other criteria with stars that you can adjust. Review collected by and hosted on G2.com. What problems is Nicereply solving and how is that benefiting you? Monitoring client satisfaction and fight agains unsatisfaction that can lead to churn of clients. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Kat K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kat K.") KK Kat K. Team Lead Small-Business (50 or fewer emp.) 5/23/2024 "Shows the results I need" 4/5 What do you like best about Nicereply? I like that it's simple to use and navigate. It provides all the information needed to locate the correct ticket to view the feedback left for the agents. Review collected by and hosted on G2.com. What do you dislike about Nicereply? It's limited in the amount of questions and specific ones that could be tailored to ask is difficult. Review collected by and hosted on G2.com. What problems is Nicereply solving and how is that benefiting you? Feedback for my agents so that I can catch bad practices, or do the coaching needed. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Verified User in Computer Software Mid-Market (51-1000 emp.) 5/23/2024 "Support and product is a little lacking but it does the job" 4/5 What do you like best about Nicereply? Ease of use! it's very easy to set up and the integration with Zendesk makes it easy to import new agents and configure the surveys you want to set up. Review collected by and hosted on G2.com. What do you dislike about Nicereply? Support isn't the fastest but they're also based in EU. They don't seem to be the most helpful - in several instances I have had to go back and forth in emails to prove that their website is having the issue and the issue isn't on our end. It shouldn't be this difficult to troubleshoot your own software. Review collected by and hosted on G2.com. What problems is Nicereply solving and how is that benefiting you? They fill the use for CSAT scored for our company. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Photography](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Photography") UP Verified User in Photography Mid-Market (51-1000 emp.) 6/29/2017 "Nicereply is a great tool for gathering feedback. " 4/5 What do you like best about Nicereply? It's a great tool to be able to evaluate how customers feel about my customer service performance. I like the format of the information provided and the filtering tools. Review collected by and hosted on G2.com. What do you dislike about Nicereply? It's great for what it does, but I wish there was a way to set a default time frame. I like to view my results by our own fiscal quarters. Review collected by and hosted on G2.com. What problems is Nicereply solving and how is that benefiting you? It was a good way to gauge how well we are doing with our responses to customers, and a great way to gather workable feedback. Review collected by and hosted on G2.com. Show More 5/23/2024 Current UserValidated ReviewerIncentivizedSource: G2 invite RS Ruth S. Client Manager Small-Business (50 or fewer emp.) 5/29/2024 "Very simple for the customer to use" 4/5 What do you like best about Nicereply? It's quick, it's easy and it's no fuss for the customer. That's important because if it's a burden, customers don't take the time to do it. Review collected by and hosted on G2.com. What do you dislike about Nicereply? The number of choices decreased dramatically. Review collected by and hosted on G2.com. What problems is Nicereply solving and how is that benefiting you? It's the simplest form of feedback for how our technicians are doing and how satisfied our customers are. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic BM Brenda M. SME Mid-Market (51-1000 emp.) 5/26/2024 "Good platform" 4/5 What do you like best about Nicereply? I like the way it shows us the stadistics of the product we are using, the filters and the comparison points. Review collected by and hosted on G2.com. What do you dislike about Nicereply? It would be nice if they could include the categories of the data we are selecting to create an accurate report. Review collected by and hosted on G2.com. What problems is Nicereply solving and how is that benefiting you? Customers concerns. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Staffing and Recruiting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Staffing and Recruiting") US Verified User in Staffing and Recruiting Mid-Market (51-1000 emp.) 5/23/2024 "Overall, it was a good experience and easy to configure the survey" 4/5 What do you like best about Nicereply? The surveys are simple and flexible to create, and they have good features Review collected by and hosted on G2.com. What do you dislike about Nicereply? Unfortunately, the API did not provide data for triggers, which is important for us as we need to perform deep dive analyses to understand the behavior of our customers for each contact driver. This limitation prevented us from having a complete picture Review collected by and hosted on G2.com. What problems is Nicereply solving and how is that benefiting you? I personally liked the Zendesk trigger options in the surveys, which allow us to custom configure surveys based on the resolution outcome indicated by Zendesk tags Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") EH Verified User in Hospital & Health Care Mid-Market (51-1000 emp.) 5/23/2024 "Functional survey software that gets the job done" 4/5 What do you like best about Nicereply? NiceReply does what it says. It is a functional survey system that integrates well with Zendesk. Their account manager has also been very helpful throughout our time together. Review collected by and hosted on G2.com. What do you dislike about Nicereply? Don't expect a ton of bells and whistles. For basic CSAT and customer sentiment data it does the trick. Review collected by and hosted on G2.com. What problems is Nicereply solving and how is that benefiting you? NiceReply allows us to send customizable surveys to customers that have conditional logic so that we get the correct information from the correct customer. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Verified User in Computer Software Mid-Market (51-1000 emp.) 5/27/2024 "Quite useful." 4/5 What do you like best about Nicereply? It's extremely helpful to get direct, prompted feedback following interactions on our platform. It's a helpful, even integral tool when continuing to evolve and hone our customer service experience at FreshBooks. Review collected by and hosted on G2.com. What do you dislike about Nicereply? There's no standout issues, although I think more flexibility in terms of ratings could be useful. Review collected by and hosted on G2.com. What problems is Nicereply solving and how is that benefiting you? Nicereply helps us receive feedback from our customers following Support interactions, including phone calls and emails. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ## Questions about Nicereply? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Nicereply ](https://www.g2.com/products/nicereply/discussions/new) GU Guest User What is Nicereply used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-nicereply-used-for) [ View all Discussions ](https://www.g2.com/products/nicereply/discuss) ## Pricing Options Pricing provided by Nicereply. ### Starter Starting at $59.00 Per Month ### Essential Starting at $119.00 Per Month ### Growth Starting at $239.00 Per Month [ View More Pricing Information ](https://www.g2.com/products/nicereply/pricing) Nicereply Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_445a26ebb2994878a27e1c965e65c363/asknicely.png "Product Avatar Image") AskNicely 4.7/5(1,050) [ Compare Now ](https://www.g2.com/compare/asknicely-vs-nicereply) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_1be08fde305558a32ebefccbe7b5c180/delighted.png "Product Avatar Image") Delighted 4.7/5(60) [ Compare Now ](https://www.g2.com/compare/delighted-vs-nicereply) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_aae535e91a1c5d381bfe232559f1ad78/simplesat.png "Product Avatar Image") Simplesat 4.8/5(168) [ Compare Now ](https://www.g2.com/compare/nicereply-vs-simplesat) ##### ##### Nicereply Features Survey Management Brand Design Consistency Survey Deployment Feedback Collection Process Management Feedback Aggregation Trigger Alerts Real-Time Analysis System Management Security System Monitoring Generative AI AI Text Generation AI Text Summarization [ View More Features ](https://www.g2.com/products/nicereply/features) ##### Categories on G2 [Enterprise Feedback Management](https://www.g2.com/categories/enterprise-feedback-management) ##### Explore More [What is the cheapest paid statistical analysis software that is still good enough for professional academic or market research without hobbyist-level limitations?](https://www.g2.com/discussions/what-is-the-cheapest-paid-statistical-analysis-software-that-is-still-good-enough-for-professional-academic-or-market-research-without-hobbyist-level-limitations)[Are there industrial AR platforms that are actually practical for delivering digital work instructions on a production line without a major infrastructure rollout?](https://www.g2.com/discussions/are-there-industrial-ar-platforms-that-are-actually-practical-for-delivering-digital-work-instructions-on-a-production-line-without-a-major-infrastructure-rollout)[What is the top tool for building complex apps without coding?](https://www.g2.com/discussions/what-is-the-top-tool-for-building-complex-apps-without-coding) [What are the top reputation management services platforms for organizations of 50–500 employees in retail, e-commerce, and services?](https://www.g2.com/discussions/what-are-the-top-reputation-management-services-platforms-for-organizations-of-50-500-employees-in-retail-e-commerce-and-services)[What are the top tools for tracking database performance in real time?](https://www.g2.com/discussions/what-are-the-top-tools-for-tracking-database-performance-in-real-time)[Top data monitoring tool for businesses](https://www.g2.com/discussions/top-data-monitoring-tool-for-businesses) [Show MoreShow Less](javascript:void(0);)