--- title: Nicereply Reviews meta_title: 'Nicereply Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 431 reviews by the users' company size, role or industry to find out how Nicereply works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 431 scale: '5' date_modified: '2026-07-12' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Nicereply Reviews **Vendor:** Nice Reply s.r.o. **Category:** [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management) **Average Rating:** 4.5/5.0 **Total Reviews:** 431 ## About Nicereply Don't miss out on opportunities to grow and improve by collecting immediate feedback. Use simple one-click CSAT, CES & NPS surveys from Nicereply to increase the volume of insights you receive. Set up once, collect forever. Nicereply helps hundreds of teams at companies like Microsoft, Lenovo, Hubspot, and Buffer to measure and improve the quality of their customer experience. - Measure Customer Satisfaction (CSAT), Net Promoter Score (NPS), and Customer Effort Score (CES) per agent, team, country, product line or company-wide - Use Post-resolution email surveys to survey your customers automatically after you resolve a ticket, conversation, chat, deal, etc. Once set, you don’t have to do a thing. - Use In-signature surveys to ask customers for feedback at the bottom of every email. Act quickly to turn a conversation around, when it starts to derail. - Use survey link URLs & turn any customer touchpoint into an opportunity to gather feedback about the brand and customer experience. - Get real-time feedback on your website's user experience. Nicereply's website pop-up surveys can help you convert more customers by improving your website & software's usability - Increase your survey response rates by 200% by combining in-signature surveys and post-resolution email surveys without sending more emails. - Integrate Nicereply with your CRM system. Nicereply integrates with all the popular solutions like Zendesk, Front, LiveAgent, Freshdesk, Pipedrive, Helpscout, and more. - See your data in your CRM software and set automation based on the scores & feedback. - Fully customize your surveys in terms of branding, visuals, survey questions, rating scales, and metrics. - See all your CSAT, CES, and NPS data in a clean, easy-to-navigate dashboard. - Recognize your best agents with leaderboards and drill-downs stats per team and agent. - Stay on top of customer experience with regular reports and notifications delivered directly to an email inbox, or slack / MS teams channel. - Measure the performance of your automated emails. You can see how many automated surveys were sent, opened, and answered. - There are no complicated plan tiers or gating. You can use any integration with any Nicereply plan. ## Nicereply Reviews ### 1. Easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 07, 2018 **What do you like best about Nicereply?** Simple to use. I like filtering by date. **What do you dislike about Nicereply?** Would be great to have more options for customers to rate their agents besides a 1-10 scale. **What problems is Nicereply solving and how is that benefiting you?** Keeps a continual feedback loops for our customer success team in terms of satisfaction and be proactive in reaching out to the customer who didn't reply to our email but left a note in the NiceReply tool. **Official Response from Viktor Magic:** > Hi, you can try our 3 smileys and thumbs up/down option as well. Even more you can use NPS and Customer Effort Score. Feel try to reach us to contact@nicereply.com if need help with setup. ### 2. Good but not Utilized Enough **Rating:** 4.0/5.0 stars **Reviewed by:** Kristie A. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 06, 2018 **What do you like best about Nicereply?** I really love the confirmation I get from my clients that I did a great job and made them feel good. **What do you dislike about Nicereply?** The reality of when there is a "bad rating" is usually because the client misunderstood the answer. But human ego causes them to place a bad rating - I don't like that part. **What problems is Nicereply solving and how is that benefiting you?** Helps us bring customer satisfaction to the forefront. ### 3. Stress Free **Rating:** 4.0/5.0 stars **Reviewed by:** Brittany O. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 06, 2018 **What do you like best about Nicereply?** The ease of how it all works. It is nice to have a location that allows our customers to answer their own questions while also saving us valuable time in the office. **What do you dislike about Nicereply?** I'm the new customer service employee so I haven't gotten to find many faults yet. **What problems is Nicereply solving and how is that benefiting you?** A lot of repetitive questions, so it saves us a lot of time and stress. ### 4. It has been okay. **Rating:** 3.0/5.0 stars **Reviewed by:** Laura D. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 06, 2018 **What do you like best about Nicereply?** I like the ability to gauge responses from the clients. **What do you dislike about Nicereply?** Not having enough information of who left the comment. Often a client will not fill out information such as their name. Also I wish the score we received were the icon faces vs a numerical value. **What problems is Nicereply solving and how is that benefiting you?** Client feedback. Shows comments from our clients to gauge clients feelings about our product and service. **Official Response from Viktor Magic:** > Hi Laura, if you use Zendesk as you ticketing system, it's possible to collect customers' name automatically thanks to the integration. Just make sure that integrations is setup properly. Also feel free to reach as to contact@nicereply.com for any additional support. ### 5. Awesome tech to intergrate with your business! **Rating:** 5.0/5.0 stars **Reviewed by:** Tyler H. | MLS/Onboarding Specialist, Internet, Mid-Market (51-1000 emp.) **Reviewed Date:** June 08, 2018 **What do you like best about Nicereply?** It's nice having technology that can track how we're doing with our customers. Nicereply has really shown us what we are doing right and how to be better on the things that need some work. **What do you dislike about Nicereply?** Nothing at all. This platform allows you to fix your own problems. **What problems is Nicereply solving and how is that benefiting you?** We haven't had problems yet. Only opportunities to improve on with our own clients. ### 6. Great product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** June 06, 2018 **What do you like best about Nicereply?** I love that it allows feedback from the customers that I interact with **What do you dislike about Nicereply?** I have been using Nicereply for ~3 months now and have not run into anything that I dislike! **What problems is Nicereply solving and how is that benefiting you?** We are improving upon our customer satisfaction with Nicereply. We had no way to gauge customer satisfaction unless they were angry before but now we get good feedback too. ### 7. Wonderful Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Cosmetics | Mid-Market (51-1000 emp.) **Reviewed Date:** June 06, 2018 **What do you like best about Nicereply?** I love the fact that I can see my customer feedback and that it's directly linked to the ticket so I can see where and how I can improve. I also enjoy seeing my scores overtime. **What do you dislike about Nicereply?** There is nothing that I currently dislike about this product. **What problems is Nicereply solving and how is that benefiting you?** I'm able to take my honest feedback to heart and better assist my customers. ### 8. Works for us **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** June 05, 2018 **What do you like best about Nicereply?** Simplicity of customer use with our case/messaging system. **What do you dislike about Nicereply?** Not always being able to tell which customer left the feedback so we can review what happened. **What problems is Nicereply solving and how is that benefiting you?** Some feedback helps our team target certain areas that need work, both for products and for communication from our reps. It has helped representatives fine tune their wording to hopefully avoid negative experiences for customers. ### 9. Very good resource **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** June 06, 2018 **What do you like best about Nicereply?** It is a very good resource fo Customer service as they send you helpful articles all the time. Never had an issue with their customer service **What do you dislike about Nicereply?** nothing very good company and customer service. Nothing to complain about **Recommendations to others considering Nicereply:** none **What problems is Nicereply solving and how is that benefiting you?** Customer service. Very good for Cstat. I have put a lot of the articles to good use. Very informative ### 10. Such a great resource **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Cosmetics | Mid-Market (51-1000 emp.) **Reviewed Date:** June 06, 2018 **What do you like best about Nicereply?** Nicereply is a great way to gauge customer satisfaction! In addition to their obvious service, their blog is helpful in offering tips and tricks for a more seamless customer service experience. **What do you dislike about Nicereply?** Honestly can't think of anything that I dislike. **Recommendations to others considering Nicereply:** Have your team utilize the blog in addition to the Dashboard. **What problems is Nicereply solving and how is that benefiting you?** Policies that work vs. policies that need improvement ### 11. Very pleasant **Rating:** 3.5/5.0 stars **Reviewed by:** Candace F. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 06, 2018 **What do you like best about Nicereply?** Efficient, effective and orderly. The platform looks great **What do you dislike about Nicereply?** There is nothing to say negatively about this platform **What problems is Nicereply solving and how is that benefiting you?** LMS problem solving ### 12. Easy to Use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** June 06, 2018 **What do you like best about Nicereply?** You can see the message thread linked to the rating the customer gave. Trends can be seen with the graphs. Gives you averages. **What do you dislike about Nicereply?** Sometimes, the link doesn't work (tech issue?) but i believe everything else is pretty good! **What problems is Nicereply solving and how is that benefiting you?** identifying agents with best CSAT scores. Understanding where the communication went wrong, and seeing how it could be improved. ### 13. Not bad option for gauging our service **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Networking | Mid-Market (51-1000 emp.) **Reviewed Date:** June 20, 2018 **What do you like best about Nicereply?** Simple way to get feedback on how we are doing. **What do you dislike about Nicereply?** This might be an option that we just did not turn on, but it would be nice to require a comment, especially if the reply is not positive. **What problems is Nicereply solving and how is that benefiting you?** Gives metrics to our management on how the customers view our service. ### 14. Review by me! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** June 06, 2018 **What do you like best about Nicereply?** I think Nice reply is easy to use and navigate. I like that you can get instant notifications when you receive a rating. **What do you dislike about Nicereply?** Nothing in particular. It preforms exactly how I need it to. **Recommendations to others considering Nicereply:** Easy to use! **What problems is Nicereply solving and how is that benefiting you?** Being sure that our customer service is up to par, and that we are making customers satisfied with our answers. ### 15. Great insights tool **Rating:** 5.0/5.0 stars **Reviewed by:** Ameer R. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 12, 2018 **What do you like best about Nicereply?** It is easy and user friendly to view customer comments and feelings about your service. **What do you dislike about Nicereply?** Nothing at this time, as it is rather easy to use. **What problems is Nicereply solving and how is that benefiting you?** It helps us understand our customers and change processes or quality framework accordingly. ### 16. Great tool to improve your customers experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** June 12, 2018 **What do you like best about Nicereply?** Easy to use and implement. Just log in, create your score board and that's it! **What do you dislike about Nicereply?** some features might be subject to the plan you're buying. **What problems is Nicereply solving and how is that benefiting you?** We started to use this platform to get to know how satisfied our customers were; we went from an average of 70% of "Happiness" up to a 96%. ### 17. Great product! **Rating:** 5.0/5.0 stars **Reviewed by:** Natalie T. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 06, 2018 **What do you like best about Nicereply?** Nicereply is a wonderful way to get feedback on your employees and the service you provide! It's clean and concise and provides everything we need. **What do you dislike about Nicereply?** Nothing - I'm very impressed with the features and functionality. **What problems is Nicereply solving and how is that benefiting you?** We can easily see how well people are performing and the way customers and shoppers feel about our customer service agents. ### 18. Mixed feelings **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** June 07, 2018 **What do you like best about Nicereply?** Provides a good way to keep a measure on the relationship with the client. However, some responses unfortunately don't relate to the question asked **What do you dislike about Nicereply?** Doesn't automatically track who is taking the survey. Often people will fill in the name of the success partner and not their own information **What problems is Nicereply solving and how is that benefiting you?** Measuring client satisfaction with the Success Partner **Official Response from Viktor Magic:** > Hi, you're right, oftentimes it's hard to get a customer to provide her/his name. However it's possible to track customers' names automatically thanks to integration. See the list of supported applications: https://www.nicereply.com/integration If you don't use an help desk it's possible to set a name field as a mandatory. ### 19. Nicereply for Nicereply **Rating:** 4.5/5.0 stars **Reviewed by:** Christie P. | Customer Experience Coordinator, Consumer Services, Mid-Market (51-1000 emp.) **Reviewed Date:** June 06, 2018 **What do you like best about Nicereply?** I enjoy having nicereply included in my email signature. It's always nice to have a little pick me up a few hours or day later when someone sees your email and compliments your response. **What do you dislike about Nicereply?** At this time I don't have any complaints. **What problems is Nicereply solving and how is that benefiting you?** Helping learn which responses are helpful for our clients and which were confusing. ### 20. Pretty good System **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** June 13, 2018 **What do you like best about Nicereply?** I love the automation, and the quick data you can get from their surveys **What do you dislike about Nicereply?** Either not all of my clients open their emails (which does not happen often) or there is an issue with some of the surveys delivering to their inbox. **What problems is Nicereply solving and how is that benefiting you?** Checking the expected level of service they are receiving. ### 21. Good product to measure your customer service **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** June 13, 2018 **What do you like best about Nicereply?** Ability to measure customers service and nice way to give a customer feeling that we care about him/her. **What do you dislike about Nicereply?** Orientation/settings at the nicereply webpage, it could be more intuitive. Plus the graphic buttons do not appear on some email servers. **What problems is Nicereply solving and how is that benefiting you?** Keeping the quality level of communication with clients on high level. ### 22. Simple and Transparent **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** June 06, 2018 **What do you like best about Nicereply?** I like how NiceReply is organized and simplistic, the app makes it very easy to see everything. **What do you dislike about Nicereply?** I cannot think of anything I dislike about it **What problems is Nicereply solving and how is that benefiting you?** Great reporting features, easy to see my numbers, easy to gauge how I am treating our customers and how they feel about our ability to help them. ### 23. Easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** June 06, 2018 **What do you like best about Nicereply?** Our customers seem to like giving easy feedback, just the one click was helpful. Very Easy to use. I did like being able to log in and see what customers reviews were. **What do you dislike about Nicereply?** Seems to be less customizable than the program we are using now. If we could use other characters though that would have been helpful I believe. **Recommendations to others considering Nicereply:** I would recommend Nicereply to other users looking to track their customer service. **What problems is Nicereply solving and how is that benefiting you?** I am unsure, we used it for a short time and my manager was unable to see my reviews. ### 24. Useful tool for tracking customer happiness **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** June 13, 2018 **What do you like best about Nicereply?** Nice reply allows us to get almost real-time tracking of customer happiness with our platform and support team. **What do you dislike about Nicereply?** I wish the platform integrated better with our ticketing system, zendesk. **What problems is Nicereply solving and how is that benefiting you?** Nicereply allows us to ensure that our team is living up to our core values and promises to our customers. ### 25. Nice and Simple Tool to collect feedback **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** June 06, 2018 **What do you like best about Nicereply?** I like it how simple we could integrate Nicereply into our Help Desk. **What do you dislike about Nicereply?** It would be great if you can have bigger surveys with multiple pages and questions based on other answers **What problems is Nicereply solving and how is that benefiting you?** We collect the feedback of our employees after closing a help desk inquiry that we can optimize the processes. **Official Response from Viktor Magic:** > Hi, there is an option to add an extra question to the CSAT survey. However we don't offer an questions based on other answers. ### 26. Great tool for customer feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** June 06, 2018 **What do you like best about Nicereply?** Customizable questions and feedback system. Can use number ratings or simple smiley faces with option for customer to add additional comments. **What do you dislike about Nicereply?** More customizable options or HTML customization for branding purposes **What problems is Nicereply solving and how is that benefiting you?** Customer Service feedback and how helpful our customer service team has been to our customers. Nice Reply has helped with this. ### 27. Nice but could be better **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** June 06, 2018 **What do you like best about Nicereply?** Easy to set up and to use. Beautiful interfaces for users and customers. **What do you dislike about Nicereply?** Satisfaction scale : 1, 5 or 10... We should have the same scale that the one used for this review : from 0 to 10. Not Satisfied, Neutral, Very Satisfied. **What problems is Nicereply solving and how is that benefiting you?** Customer support quality and customer satisfaction. Optimization. ### 28. Great Experience! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** June 07, 2018 **What do you like best about Nicereply?** Great way to track metrics and see how well our Customer support team is doing. **What do you dislike about Nicereply?** Sometimes numbered metrics aren't all that is necessary - this is a downfall of any platform though. **What problems is Nicereply solving and how is that benefiting you?** How our customers are responding to our feedback, how we can tailor tone to each person's needs ### 29. Excellent stuff! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Mid-Market (51-1000 emp.) **Reviewed Date:** June 07, 2018 **What do you like best about Nicereply?** Love that it integrates with Zendesk, so you can jump right into a customers reply. Make it easy to see where your company is lacking in customer service. **What do you dislike about Nicereply?** Could use a better UI. But overall it's a nice experience **What problems is Nicereply solving and how is that benefiting you?** Making sure our members are completely satisfied with our service! ### 30. Great articles on handling bad/good replies **Rating:** 3.5/5.0 stars **Reviewed by:** Chelsea A. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 11, 2018 **What do you like best about Nicereply?** I love the extra material we receive on handling clients and their responses. Not only is it a rating system it is a library for best practices. **What do you dislike about Nicereply?** Nothing about the product, just about the clients percentage of who actually responds or not to the nicereply. **What problems is Nicereply solving and how is that benefiting you?** none ### 31. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** June 06, 2018 **What do you like best about Nicereply?** Seeing at a glance the ratings for everyone at the company. **What do you dislike about Nicereply?** Not much. its an easy to use tool that gives me the information I need easily and effectively. **What problems is Nicereply solving and how is that benefiting you?** Getting feedback from customers easily with a footer in our emails that let customers instantly rate their interaction. ### 32. Excellent **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** June 05, 2018 **What do you like best about Nicereply?** We love that NiceReply provides its own templates with multiple options for our business. **What do you dislike about Nicereply?** We do not have any complaints about this program. **What problems is Nicereply solving and how is that benefiting you?** We are helping to address our customers' concerns in a timely fashion, and providing an outlet for feedback so their voices can be heard. ### 33. Works well **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 18, 2018 **What do you like best about Nicereply?** Like the written feedback. Helps to know what to work on. Sometimes it is difficult knowing what to work on if the CM doesn't leave details on what there is to work on in the future. **What do you dislike about Nicereply?** Only about 10% of reviews leave a reason for their feedback **Recommendations to others considering Nicereply:** Easy to use, interface is easy to get used to. **What problems is Nicereply solving and how is that benefiting you?** How to give better customer support. Feedback within a day or two of the customer interaction helps the reviews stay relevant. ### 34. We have found the feedback on Nicereply helpful. **Rating:** 4.5/5.0 stars **Reviewed by:** Sarah K. | Developer, Internet, Small-Business (50 or fewer emp.) **Reviewed Date:** June 11, 2018 **What do you like best about Nicereply?** It is always great to get positive feedback. **What do you dislike about Nicereply?** Just wish more of our customers left feedback. **Recommendations to others considering Nicereply:** This is a good program on indicating your customer support is heading in the right direction. **What problems is Nicereply solving and how is that benefiting you?** Just helps us be encourage about users enjoying our site ### 35. Just works **Rating:** 5.0/5.0 stars **Reviewed by:** Ariel G. | Product Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 06, 2018 **What do you like best about Nicereply?** Great to get an email from a customer knowing if they were pleased or frustrated by the support I provided. **What do you dislike about Nicereply?** Just works -- no complaints. I'm a user, not an admin and works as I'd expect. **What problems is Nicereply solving and how is that benefiting you?** Improving customer service by getting feedback from customers ### 36. I use this for work purposes **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** June 06, 2018 **What do you like best about Nicereply?** Its very informative in letting me know how my members feel about my service **What do you dislike about Nicereply?** I don't have any dislikes. It works for what my company needs **What problems is Nicereply solving and how is that benefiting you?** We get our ratings from our members and their thoughts on our service for a particular ticket ### 37. Generally a great way to collect customer feedback **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 06, 2018 **What do you like best about Nicereply?** The ability to link up our conversations to ratings so we can directly follow up with customers is very powerful **What do you dislike about Nicereply?** I've encountered some API limitations which make building integrations for NiceReply pretty tricky **What problems is Nicereply solving and how is that benefiting you?** Really helps us identify where we are falling short **Official Response from Viktor Magic:** > Hi, please take a look at our new API documentation: https://api.nicereply.com/docs/v1/#get-started. Happy to hear any feedback about what we can improve or include. ### 38. Happy Overall **Rating:** 4.5/5.0 stars **Reviewed by:** Heather C. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 13, 2018 **What do you like best about Nicereply?** The overall concept of receiving feedback from my clients. **What do you dislike about Nicereply?** Sometimes the filters don't apply when I try filter out one person's scores from another or filter out specific score results. **What problems is Nicereply solving and how is that benefiting you?** Specific issues clients have with my support. ### 39. Nice reply is great! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** July 03, 2018 **What do you like best about Nicereply?** Nicereply gives our clients an easy professional way to share their thought about our service **What do you dislike about Nicereply?** Nicereply has been able to meet all my needs, nothing to complain about. **Recommendations to others considering Nicereply:** Try it out, they provide a free trial, and you can see the difference it will make. **What problems is Nicereply solving and how is that benefiting you?** Nicereply helps us find where we are falling short and the feedback we need to resolve our client's issues ### 40. Good Feedback application **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 06, 2018 **What do you like best about Nicereply?** Nicereply allows our customers to convince on their satisfaction levels on the support they receive from us. It also allows us to improve our process if the customer is not happy. **What do you dislike about Nicereply?** Nothing much to dislike about this product at the moment. **What problems is Nicereply solving and how is that benefiting you?** With Nicereply we ask customers to reply with the satisfaction level which allows us to understand the pain problems of customer and also it encourages the staff members when the customer replies with the happy feedback. ### 41. Good app! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** June 06, 2018 **What do you like best about Nicereply?** Easy way to get feedback from customers! Very simple and intuitive **What do you dislike about Nicereply?** Nothing I can think of so far. It's easy to use **What problems is Nicereply solving and how is that benefiting you?** It allows us to see how we're doing and gives customers a way to leave their feedback ### 42. An essential for customer-service oriented companies **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** June 07, 2018 **What do you like best about Nicereply?** Easy-to-digest data to reflect our team's performance **What do you dislike about Nicereply?** Two-sided coin; reviews responses are limited, which narrows our feedback, but makes users more likely to respond. **What problems is Nicereply solving and how is that benefiting you?** Nicereply helps steer our team to our top priority of an excellent user experience. ### 43. Great Experience! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** June 07, 2018 **What do you like best about Nicereply?** It's super easy to use and we get quick feedback from our clients **What do you dislike about Nicereply?** There's nothing wrong! I really enjoy the ease of use. **What problems is Nicereply solving and how is that benefiting you?** It gives us honest feedback on how to better improve our service to our teams. ### 44. Very Helpful **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Shipbuilding | Mid-Market (51-1000 emp.) **Reviewed Date:** June 12, 2018 **What do you like best about Nicereply?** Being able to hear back from our users on their experiences **What do you dislike about Nicereply?** when you are left reviews of things you cannot change **What problems is Nicereply solving and how is that benefiting you?** customer support. gives us an opportunity to know what needs to be approved upon ### 45. It's great! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** June 14, 2018 **What do you like best about Nicereply?** Super easy all around, to read, to evaluate, etc. **What do you dislike about Nicereply?** There's not really anything that I specifically don't like. **What problems is Nicereply solving and how is that benefiting you?** It's easy to keep track of how I'm doing with the quality of my customer interactions. ### 46. Good and fast **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 14, 2018 **What do you like best about Nicereply?** It's very good and fast to see what the customer's review for us, and check the comment **What do you dislike about Nicereply?** nothing, It's very good to use this software **Recommendations to others considering Nicereply:** sure **What problems is Nicereply solving and how is that benefiting you?** It helps us to understand the customer satisfaction ### 47. Great Feedback Tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** September 12, 2018 **What do you like best about Nicereply?** Easy to use, clean layout, great reporting **What do you dislike about Nicereply?** WIsh there were better ways to segment the data **What problems is Nicereply solving and how is that benefiting you?** It allows visibility into the interactions im having with my clients ### 48. Works for us **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2018 **What do you like best about Nicereply?** I like that it's easy to see your NPS and CSAT scores in one place, you get email notifications if you choose, and the look of it is so nice and easy for the customer. **What do you dislike about Nicereply?** I don't like how there is not customer data collected and given to us so we can contact those that had a bad experience and fix the situation. **What problems is Nicereply solving and how is that benefiting you?** I'm honestly seeing mostly great scores but have seen some comments from customers that are truly good learning opportunities. **Official Response from Viktor Magic:** > Hi, if you use a help desk system you can get way more data about customers who provided you a feedback. See the full list of supported help desk applications: https://www.nicereply.com/integration ### 49. Great! **Rating:** 5.0/5.0 stars **Reviewed by:** Justine W. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 08, 2018 **What do you like best about Nicereply?** I appreciate that this is a user-friendly way to view our customer satisfaction ratings. **What do you dislike about Nicereply?** A lot of emails, but it's easy to remove! **What problems is Nicereply solving and how is that benefiting you?** It allows me to track how satisfying my service is that I provide. ### 50. nicereply is the best app to monitor customer feedbacks **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** June 06, 2018 **What do you like best about Nicereply?** the app is user-friendly and i can easily navigate. very eassy to use! **What do you dislike about Nicereply?** i don't think i found anything i dislike about the app yet **Recommendations to others considering Nicereply:** this app will really help you with monitoring your business **What problems is Nicereply solving and how is that benefiting you?** customer's feedback ## Nicereply Discussions - [What is a user?](https://www.g2.com/discussions/what-is-a-user) - 2 upvotes - [Is the trial really free?](https://www.g2.com/discussions/is-the-trial-really-free) - 1 upvote - [What happens at the end of my trial?](https://www.g2.com/discussions/what-happens-at-the-end-of-my-trial-f96abf6f-fc83-419e-a60c-5e42ad41590d) - 1 upvote - [What if we will exceed number of our users?](https://www.g2.com/discussions/what-if-we-will-exceed-number-of-our-users) - 1 upvote - [Does Nicereply integrate with other systems and applications?](https://www.g2.com/discussions/does-nicereply-integrate-with-other-systems-and-applications) - 1 upvote - [View Nicereply pricing details and edition comparison](https://www.g2.com/products/nicereply/reviews?page=7§ion=pricing&secure%5Bexpires_at%5D=2026-07-14+05%3A47%3A04+-0500&secure%5Bsession_id%5D=9fa64881-c665-4c2d-8d8a-463ed4d221f0&secure%5Btoken%5D=683d12c9cb358756c1bcadb6502faa7adb68323d9073d7c58f8bd3fa8d528e99&format=llm_user) ## Nicereply Features **Generative AI** - AI Text Generation - AI Text Summarization **Survey Management** - Brand Design Consistency - Survey Deployment - Feedback Collection - Device Responsiveness **Process Management** - Feedback Aggregation - Trigger Alerts - Real-Time Analysis - Real-Time Action **System Management** - Security - System Monitoring ## Top Nicereply Alternatives - [AskNicely](https://www.g2.com/products/asknicely/reviews) - 4.7/5.0 (1,029 reviews) - [Delighted](https://www.g2.com/products/delighted/reviews) - 4.7/5.0 (59 reviews) - [Simplesat](https://www.g2.com/products/simplesat/reviews) - 4.8/5.0 (164 reviews)