Top 10 NiCE CXone Mpower Alternatives & Competitors

Top 10 Alternatives to NiCE CXone Mpower Recently Reviewed By G2 Community

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Five9 Intelligent Cloud Contact Center Platform
By Five9
4.1/5
(594)
Product Description
Five9 is the leading global provider of on-demand call center software for telesales, telemarketing, customer service, help desks and order processing.
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Reviewers say compared to NiCE CXone Mpower, Five9 Intelligent Cloud Contact Center Platform is:
More expensive
Easier to do business with
Easier to set up
Categories in common with NiCE CXone Mpower:
Customer Service Automation
Digital Customer Service Platforms
Contact Center Quality Assurance
Speech Analytics
Contact Center Knowledge Base

Talkdesk
By Talkdesk
4.4/5
(2,500)
Product Description
Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Talkdesk believes that better customer experiences start with AI. With automation-first customer experience solutions, Talkdesk customers can optimize their most critical customer service processes. Talkdesk's speed of innovation, deep vertical expertise, and global footprint reflect its commitment to ensuring that businesses everywhere can deliver better customer experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. Over 1,300 innovative companies worldwide, including BankUnited, Canon, Evara Health, IBM, Michaels, Novobanco, On Running, and Teka, partner with Talkdesk to deliver a better way to excellent customer experience.
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Reviewers say compared to NiCE CXone Mpower, Talkdesk is:
Easier to set up
Easier to do business with
Easier to admin
Categories in common with NiCE CXone Mpower:
Customer Service Automation
Contact Center Quality Assurance
Speech Analytics
Contact Center Knowledge Base
Auto Dialer

Genesys Cloud CX
By Genesys
4.4/5
(1,522)
Product Description
The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels.
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Reviewers say compared to NiCE CXone Mpower, Genesys Cloud CX is:
More expensive
Easier to set up
Easier to do business with
Categories in common with NiCE CXone Mpower:
Customer Service Automation
Contact Center Quality Assurance
Speech Analytics
Auto Dialer
Contact Center Workforce
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Salesforce Service Cloud
By Salesforce
4.4/5
(7,199)
Product Description
Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.
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Reviewers say compared to NiCE CXone Mpower, Salesforce Service Cloud is:
More expensive
Easier to do business with
Categories in common with NiCE CXone Mpower:
Customer Service Automation
Digital Customer Service Platforms
Contact Center Quality Assurance
Contact Center Knowledge Base
Help Desk

RingCentral Contact Center
By RingCentral
4.1/5
(183)
Product Description
RingCentral Contact Center is the AI platform for orchestrating workflows, agents & knowledge at unmatched precision and scale. It's the only solution that brings market leading unified communications and contact center together, under one platform.
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Reviewers say compared to NiCE CXone Mpower, RingCentral Contact Center is:
More expensive
Easier to set up
Categories in common with NiCE CXone Mpower:
Digital Customer Service Platforms
Auto Dialer
Help Desk
Contact Center Workforce
Contact Center

Sprinklr Service
By Sprinklr
4.3/5
(722)
Product Description
Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers real-time actionable & scalable insights – eliminating the need for any other point solution.
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Reviewers say compared to NiCE CXone Mpower, Sprinklr Service is:
More expensive
Easier to do business with
Categories in common with NiCE CXone Mpower:
Digital Customer Service Platforms
Contact Center Quality Assurance
Speech Analytics
Contact Center Knowledge Base
Help Desk

CloudTalk
By CloudTalk
4.4/5
(1,719)
Product Description
CloudTalk is a remote-ready cloud call center software for sales and customer support teams. Aside from providing top of the range call quality and a modern solution, our unique selling point is the ability to easily integrate with leading CRMs and helpdesks, giving customer service agents and sales people better visibility of their customer or prospect base. On top of this, we have a feature stack consisting of drag & drop workflow automations, multistep call flow builders and smart dialing functionality, which automate and simplify a large part of our customers’ workflows, saving on average 2-3 minutes per call.
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Reviewers say compared to NiCE CXone Mpower, CloudTalk is:
Easier to set up
Easier to do business with
Easier to admin
Categories in common with NiCE CXone Mpower:
Contact Center Quality Assurance
Speech Analytics
Auto Dialer
Contact Center Workforce
Call Center Infrastructure (CCI)

Calabrio ONE
By Verint
4.5/5
(377)
Product Description
Calabrio ONE is an integrated solution to help optimize the workforce in call centers by giving you accurate information in a multi-channel environment, under one system.
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Reviewers say compared to NiCE CXone Mpower, Calabrio ONE is:
More expensive
Better at support
Easier to set up
Categories in common with NiCE CXone Mpower:
Contact Center Quality Assurance
Speech Analytics
Contact Center Workforce

Amazon Connect
By Amazon Web Services (AWS)
4.5/5
(73)
Product Description
Amazon Connect is a self-service, cloud-based contact center service that makes it easy for any business to deliver better customer service at lower cost.
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Reviewers say compared to NiCE CXone Mpower, Amazon Connect is:
Easier to set up
More expensive
Easier to admin
Categories in common with NiCE CXone Mpower:
Customer Service Automation
Contact Center Quality Assurance
Speech Analytics
Contact Center Workforce
Call Center Infrastructure (CCI)

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