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NICE inContact

NICE inContact Alternatives & Competitors

(879)4.2 out of 5

Looking for alternatives to NICE inContact? Tons of people want Contact Center Operations Software to help with agent scheduling and assignment, session recording, and mobile sms. What's difficult is finding out whether or not the software you choose is right for you. We have compiled a list of Contact Center Operations Software that reviewers voted best overall compared to NICE inContact. Based on reviewer data you can see how NICE inContact stacks up to the competition, check reviews from current & previous users, and find the best fit for your business. Talkdesk, Five9, Genesys Cloud, and Genesys Engage are the most popular alternatives and competitors to NICE inContact.

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Top Alternatives to NICE inContact

  • Talkdesk
  • Five9
  • Genesys Cloud
  • Genesys Engage
  • Genesys PureConnect

Top 20 Alternatives & Competitors to NICE inContact

Browse options below. Based on reviewer data you can see how NICE inContact stacks up to the competition, check reviews from current & previous users in industries like Consumer Services, Information Technology and Services, and Insurance, and find the best product for your business.
    #1
  1. Talkdesk

    (1,202)4.4 out of 5
    Optimized for quick response
  2. BC
    I like the fact that I can call, transfer, monitor calls and sign in easily

    Reviewers say compared to NICE inContact, Talkdesk is:

    Easier to set up
    Easier to do business with
    Better at support
    #2
  3. Five9

    (238)3.9 out of 5
    Optimized for quick response
  4. Five9 is the leading global provider of on-demand call center software for telesales, telemarketing, customer service, help desks and order processing.

    GI
    Five9 has every feature a call center could look for. Predictive dialer was a game changer in our company, along with the dashboard and metrics. It is great!

    Reviewers say compared to NICE inContact, Five9 is:

    Easier to do business with
    More expensive
    18%   of software applications aren't well liked by teams using them.
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    #3
  5. Genesys Cloud

    (456)4.3 out of 5
    Optimized for quick response
  6. Genesys Cloud creates fluid conversations across digital and voice channels in an easy, all-in-one interface. Provide exceptional experiences for employees and customers and reap the benefits of speedy deployments, reduced complexity and simple administration — transforming your contact center into an experience center.

    CG
    We've been with Purecloud-to-Genesys Cloud for some odd 3-4 years now I believe, through the transition, and both the actual service (the product) and the customer service has only improved since...Read more

    Reviewers say compared to NICE inContact, Genesys Cloud is:

    Easier to set up
    More usable
    More expensive
    #4
  7. Genesys Engage

    (396)4.3 out of 5
    Optimized for quick response
  8. Genesys Engage combines world-class intelligent routing, real-time contextual journeys, and tools for digital transformation. These capabilities make customer experience your competitive differentiator — setting you up to deliver competitively superior experiences and digital transformation at any scale.

    CF
    It´s very nice solutions to implement many features and customize regarding our business.

    Reviewers say compared to NICE inContact, Genesys Engage is:

    Slower to reach roi
    More expensive
    Easier to do business with
    #5
  9. Genesys PureConnect

    (280)4.2 out of 5
    Optimized for quick response
  10. Genesys PureConnect is a customer interaction center (CIC) for both on-premise & cloud (CaaS).

    Riche M.
    RM
    The Microsoft features such as click&drag, resizing and column sorting make it easy to use because it is similar to other tools we use on a daily basis.

    Reviewers say compared to NICE inContact, Genesys PureConnect is:

    Slower to reach roi
    More expensive
    #6
  11. CloudTalk

    (261)4.3 out of 5
    Optimized for quick response
  12. CloudTalk is a remote-ready cloud call center software for sales and customer support teams. Aside from providing top of the range call quality and a modern solution, our unique selling point is the ability to easily integrate with leading CRMs and helpdesks, giving customer service agents and sales people better visibility of their customer or prospect base. On top of this, we have a feature stack consisting of drag & drop workflow automations, multistep call flow builders and smart dialing functionality, which automate and simplify a large part of our customers’ workflows, saving on average 2-3 minutes per call.

    UC
    I like the Cloudtalk app mostly, it is easy to dial the numbers and the app gives me an impression my cell phone call keypad. The color is also well-chosen. It soothes the eyes and I can easily...Read more

    Reviewers say compared to NICE inContact, CloudTalk is:

    Easier to set up
    Easier to do business with
    Better at support
    #7
  13. UJET

    (515)4.7 out of 5
    Optimized for quick response
  14. UJET provides a customer interaction platform designed to improve customer support by helping companies resolve problems faster.

    Categories in common with NICE inContact:
    Gerardo L.
    GL
    Nice and good teps to get to a chat or email

    Reviewers say compared to NICE inContact, UJET is:

    Slower to reach roi
    Easier to set up
    Easier to do business with
    #8
  15. Avaya OneCloud CCaaS

    (160)4.1 out of 5
  16. Avaya Aura is our core communications platform delivering company-wide, people-centric collaboration and supporting full unified communications and contact center solutions for midsize to large enterprises.

    UH
    Ability to have everything at my fingertips

    Reviewers say compared to NICE inContact, Avaya OneCloud CCaaS is:

    More expensive
    Better at meeting requirements
    Better at support
    #9
  17. Contact Center

    (130)4.0 out of 5
    Optimized for quick response
  18. Leader in Enterprise Communications as a Service (ECaaS), cloud-based unified communications and contact center solutions.

    Taylor O.
    TO
    I really like the ease of use. The interface that the 8x8 app uses makes it easy for its users to navigate. Setting up rules for call-forwarding is also very streamlined.
    #10
  19. Calabrio ONE

    (86)4.3 out of 5
    Optimized for quick response
  20. Calabrio ONE is an integrated solution to help optimize the workforce in call centers by giving you accurate information in a multi-channel environment, under one system.

    JT
    Very good value, product was installed easily, on VMware with the expertise of our Calabrio Professional Services tech. Very few technical issues using and supporting product. End users like how...Read more

    Reviewers say compared to NICE inContact, Calabrio ONE is:

    Better at support
    Easier to do business with
    Easier to set up
    #11
  21. CallMiner Eureka

    (85)4.5 out of 5
    Optimized for quick response
  22. CallMiner Eureka is a solution that helps call centers through text and speech analytics and insights from automated analysis of communications between you and your customers across multiple channels.

    AC
    Every call every day is the best part. It's like being side jacked with every agent each day to gain insight on the customers experience. You can manage improvement areas, measurable actions,...Read more

    Reviewers say compared to NICE inContact, CallMiner Eureka is:

    Easier to do business with
    More expensive
    Better at support
    #12
  23. CallTrackingMetrics

    (562)4.5 out of 5
    Optimized for quick response
  24. CallTrackingMetrics seamlessly integrates marketing call tracking with business phone systems, allowing customers to optimize their inbound lead response process from beginning to end. CallTrackingMetrics' software identifies the marketing channels that are generating leads, converting into sales, and provides all the routing and analytics tools the business needs to make the most of every call.

    Categories in common with NICE inContact:
    Shayla H.
    SH
    Its nice that you can see the duration of the call before you listen. Being able to score the calls is helpful so we can see in an instant what the call was about. The quality of the audio is...Read more

    Reviewers say compared to NICE inContact, CallTrackingMetrics is:

    Easier to do business with
    Better at support
    Easier to set up
    #13
  25. Aircall

    (375)4.3 out of 5
  26. Aircall is the phone system for modern business that can be used on any device. Since Aircall has no hardware requirement, customers can get set up and dialing in as few as 3 minutes. Packed with powerful integrations and a growing app ecosystem of 50+ CRM, Helpdesk, eCommerce, and other business software, Aircall is ideal for modern companies that want to stay connected. Dynamic call center features enable sales and support teams to manage their calls and be as productive as possible. Features include: Power Dialer, Analytics Dashboard, Live Activity Feed, Call Coaching, CTI, IVR, and much more.

    Categories in common with NICE inContact:
    AI
    I like the fact that its both an app on mobile and desktop

    Reviewers say compared to NICE inContact, Aircall is:

    Easier to set up
    Easier to admin
    More usable
    #14
  27. Zendesk Support Suite

    (2,284)4.2 out of 5
    Optimized for quick response
  28. Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.

    Categories in common with NICE inContact:
    UC
    Has a lot of nice features, phone solution for queuing calls, integrates with social media.

    Reviewers say compared to NICE inContact, Zendesk Support Suite is:

    Easier to set up
    Easier to do business with
    More expensive
    #15
  29. 3CX

    (352)4.4 out of 5
  30. 3CX is an open standards communications solution that replaces proprietary PBX's. Built for business connectivity and collaboration it integrates video conferencing, live chat and apps for Android, iOS, and the web. Available on premise (Windows / Linux) or hosted as a cloud solution.

    Categories in common with NICE inContact:
    AE
    The interface is a thing of beauty. I don't have a telecom background, and the system we used to use was steeped in jargon. With 3CX, I was quickly able to understand the interface and actually...Read more

    Reviewers say compared to NICE inContact, 3CX is:

    Easier to set up
    Easier to admin
    Easier to do business with
    #16
  31. Twilio Flex

    (23)4.1 out of 5
  32. A cloud-based contact center platform that’s infinitely flexible & instantly deployable

    Categories in common with NICE inContact:
    UI
    Very good documentations to learn how to customize and really love the customizable features it has. And the pricing is also fair because have to pay only for what we use

    Reviewers say compared to NICE inContact, Twilio Flex is:

    More expensive
    Better at support
    Better at meeting requirements
    #17
  33. PagerDuty

    (572)4.5 out of 5
  34. PagerDuty is an end-to-end incident management and response platform that provides developers, IT operations, and business stakeholders the insights they need to resolve and prevent business-impacting incidents quickly. PagerDuty makes it easy to monitor your infrastructure, set up on-call schedules, establish escalation policies, create automated workflows, and alert the right people at the right time.

    Categories in common with NICE inContact:
    AI
    I love how easy it is to use Pagerduty. Setting schedules, integrating with 3rd party apps such as checkmk, uptrends, and site 24x7. I also love how the alerting options are versatile. Phone,...Read more

    Reviewers say compared to NICE inContact, PagerDuty is:

    Easier to do business with
    Better at support
    Easier to set up
    #18
  35. CallRail

    (695)4.6 out of 5
    Optimized for quick response
  36. CallRail is a phone call tracking and analytics platform that helps businesses understand which marketing campaigns are delivering valuable phone call conversions.

    Categories in common with NICE inContact:
    Jarett W.
    JW
    I really like the accuracy of call tracking and the ability to break down call conversions by source to see the effectiveness of our marketing campaigns. Being able to review calls and attribute...Read more

    Reviewers say compared to NICE inContact, CallRail is:

    Easier to set up
    Easier to do business with
    Easier to admin
    #19
  37. Dynatrace

    (1,020)4.5 out of 5
    Optimized for quick response
  38. Dynatrace has redefined how you monitor today’s digital ecosystems. AI-powered, full stack and completely automated, it’s the only solution that provides answers, not just data, based on deep insight into every user, every transaction, across every application. The world’s leading brands trust Dynatrace to optimize customer experiences, innovate faster and modernize IT operations with absolute confidence.

    Categories in common with NICE inContact:
    AF
    the ability to see end to end transactions. super !I also really appreciate the fact that we can decompile code and go see developpers with something visual about issues. We can also share between...Read more

    Reviewers say compared to NICE inContact, Dynatrace is:

    More expensive
    Easier to set up
    Easier to do business with
    #20
  39. TeamViewer

    (2,008)4.5 out of 5
    Optimized for quick response
  40. Easy-to-use remote support and access software that lets you securely connect to and monitor desktop-to-desktop, desktop-to-mobile, mobile-to-mobile, or to unattended devices like servers and IoT devices from anywhere.

    Categories in common with NICE inContact:
    Kalindi P.
    KP
    The times of Work from home are extending and so is the number of problems reported each day to the IT teams. The IT team helps us by taking access using Team Viewer for every issue that we are...Read more

    Reviewers say compared to NICE inContact, TeamViewer is:

    Easier to set up
    Easier to admin
    Easier to do business with