Marchex Reviews & Product Details

Simple dashboard; usually pretty easy to use. Review collected by and hosted on G2.com.

Not being able to move phone numbers from one account to another. Not being able to have a use be linked to multiple accounts. Also, I'd like to be able to send recordings to more than one e-mail address at a time. Review collected by and hosted on G2.com.

My company, SkilCheck, is a mystery shopping company and we listen to real customer calls and evaluation the employees salesmanship. Marchex makes it easy to listen to live customer calls. Review collected by and hosted on G2.com.

Actually, nothing. We wish more of our clients used Marchex. Review collected by and hosted on G2.com.

I have used Marchex's call analytics platform since 2007 (It was Voicestar back then), and it is highly scalable and reliable. Also, the pricing is pretty good for what you get. Review collected by and hosted on G2.com.

Way behind the curve on dynamic number swapping now. Review collected by and hosted on G2.com.

The reporting system on Marchex contains some valuable data. Review collected by and hosted on G2.com.

Some tracking numbers that are not clean enough that the lines can receive many unnecessary calls. Sometime the tracking lines are not really stable when they are used with whisper file or other functions together. Review collected by and hosted on G2.com.

I like that Marchex allows me to listen to my sales agents calls so I can provide coaching to those in need. Review collected by and hosted on G2.com.

I don't like that the transcripts don't capture conversations clearly. Review collected by and hosted on G2.com.

The responsiveness, service and friendly team. Turnaround is fast even though they are on the west coast. Review collected by and hosted on G2.com.

I would like to be able to test call dna feature, but haven't been able to do so as of now. Review collected by and hosted on G2.com.

They're call tracking analytics is awesome. With an easy to read dashboard, it's very simple to see who's calling and what the lead converted from (ie, adwords, Facebook, email etc.) Review collected by and hosted on G2.com.

not enough automation. too much digging and organizing info manually Review collected by and hosted on G2.com.

For me as an administrator, I like the ease of being able to manage our different clients, because of their straight forward UI. I also like that I can setup account admins and let them manage the clients that way as well. It is designed in a way that allows for the non-technical user to understand Review collected by and hosted on G2.com.

I really haven't come across anything that I would classify as a dislike yet. Review collected by and hosted on G2.com.

The platform presents the call log in a straightforward manner. Call DNA is the best feature of Marchex Review collected by and hosted on G2.com.

The reports dashboard looks outdated and doesn't really work well enough to use on a regular basis. Review collected by and hosted on G2.com.

Everything is easy to understand and you don't need that try to figure out what is what. User friendly. Plenty of graphs to help you understand what you need to see. Review collected by and hosted on G2.com.

We have no issues with what is available to see. Review collected by and hosted on G2.com.