Marchex Reviews & Product Details

keyword tracking using number pool is a great feature! Review collected by and hosted on G2.com.

the interface design needs to be improved Review collected by and hosted on G2.com.

The UI was extremely user friendly. It was easy to purchase new phone numbers. Review collected by and hosted on G2.com.

The reporting was manual. It would be helpful to provide a tutorial on how to set up the numbers on the front end to make the reporting more streamlined. Review collected by and hosted on G2.com.

I appreciate the ability to quickly search through a call to get to the information I need to hear. Review collected by and hosted on G2.com.

I dislike having to split up the billing between our child accounts every month. Review collected by and hosted on G2.com.

the initial discussion revolving about on boarding started off great. a lot of great things have been promised so hopefully they come to fruition. Review collected by and hosted on G2.com.

once we signed up, their have been many issues. the initial teams switched off and the transition has been rough and lacking getting things moving along. Review collected by and hosted on G2.com.

Interface has been very helpful for client. Able to allow them access to their own data. There are many great uses with the call recording. Review collected by and hosted on G2.com.

Global features - Need more. Can't always set each feature at the campaign level. Would be better with more opportunities. Review collected by and hosted on G2.com.

Having the client calls calculated for us, and giving them the opportunity to review them as well. Review collected by and hosted on G2.com.

The way the reports export to excel, some clients are not familiar with excel and it would be nice to have other options available such as word that the reports can be reviewed in. Review collected by and hosted on G2.com.

Their very upbeat, funny, helpful and informative tech support Review collected by and hosted on G2.com.

I have had far less luck with my account rep than just the folks who work the pool Review collected by and hosted on G2.com.

The ability to report on how many calls a marketing tactic is receiving. Review collected by and hosted on G2.com.

When I get a phone number that doesn’t match the area code I requested Review collected by and hosted on G2.com.

The call DNA feature is a fantastic visualization for our client which helps them better understand how incoming call leads are being managed (or mismanaged) by their support staff. Review collected by and hosted on G2.com.

Previously the xmlrpc API was slow and cumbersome to deal with, however the new JSON API has been great and the performance much improved. Review collected by and hosted on G2.com.

The reps that were with me answered all my questions and were very nice!! Very rare from my experience. Review collected by and hosted on G2.com.

I wish there was a better way to see what features we have or don't have with our current contract. Review collected by and hosted on G2.com.