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Marchex Reviews & Product Details

Marchex harnesses the power of AI and conversation intelligence to provide actionable insights derived from prescriptive vertical-market data analytics. The Company enables organizations across business functions to optimize customer acquisitions and experiences, transforming conversations into valuable business outcomes. Marchex provides AI-powered conversation intelligence solutions for market-leading companies in leading B2B2C vertical markets, including many of the world’s most innovative and successful brands.

Seller

Marchex

Discussions

Marchex Community

Languages Supported

English

Solution Type

All-in-One

Overview by

Jana Baker

Value at a Glance

Averages based on real user reviews.

Time to Implement

1 month

Return on Investment

7 months

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Top-Rated Alternatives

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Marchex Media

Marchex Demo - Accurately Attribute Calls, Form Fills, and Texts

Know which marketing efformakes campaign creation and management quick and easy Easily integrate with Google Analytics, Adobe Analytics, or your CRM to track sales and map the customer journey.

Marchex Demo - Increase Your Return on Ad Spend

Understand call outcomes using Conversation Intelligence.

Marchex Demo - Get Credit For Marketing-Driven Sales

Prove the value of your marketing efforts.

Empower Sales to receive real-time alerts when a caller showing high purchase intent doesn’t buy. *Available as an add-on product.

G2 reviews are authentic and verified.

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Rob L.

Digital Project Manager

Marketing and Advertising

Mid-Market (51-1000 emp.)

8/15/2017

"Marchex, Flawless Call Tracking"

5/5

What do you like best about Marchex?

The ability to listen to calls and download them. Review collected by and hosted on G2.com.

What do you dislike about Marchex?

The dashboard is too difficult to navigate. I think it could use a refresh, something more modern. Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising

Small-Business (50 or fewer emp.)

8/15/2017

"Call Tracking Made Simple"

5/5

What do you like best about Marchex?

I really enjoy the bulk Edit tool for campaigns. I hate hated having to switch one thing in 100 campaigns for a client. The Bulk Edit Tool fixed that. Review collected by and hosted on G2.com.

What do you dislike about Marchex?

On Occasion there are not any clean numbers avalible for call tracking in our needed area. Review collected by and hosted on G2.com.

Mike P.

Principal

Marketing and Advertising

Small-Business (50 or fewer emp.)

4/4/2017

"Simplicity "

5/5

What do you like best about Marchex?

Easily navigate reports, call recordings. I appreciate their Call DNA and prevention of autodialers Review collected by and hosted on G2.com.

What do you dislike about Marchex?

The only issue I have is the lack of bulk tools and inability to download javascript settings. Review collected by and hosted on G2.com.

Verified User in Financial Services

Mid-Market (51-1000 emp.)

4/4/2017

"Understanding the Dynamic of the call"

4/5

What do you like best about Marchex?

The analytics we receive helps us to understand where and why to place numbers. Understanding this behavior allows us to better serve our overall customers Review collected by and hosted on G2.com.

What do you dislike about Marchex?

I can't think of anything that comes to mind. Review collected by and hosted on G2.com.

Recommendations to others considering Marchex:

If you are needing to understand how internal phone calls work for you or against you it is important to install a tool like Marchex to meet your goals. Review collected by and hosted on G2.com.

What problems is Marchex solving and how is that benefiting you?

Why do customers call? What do they see that causes a call? What content makes them call? We are able to listen to a call and then complete the entire story line. Review collected by and hosted on G2.com.

Bennett D.

Digital Attribution Specialist

Marketing and Advertising

Small-Business (50 or fewer emp.)

8/16/2017

"Solid Call Tracking"

3.5/5

What do you like best about Marchex?

It has a very responsive UI and easy to use interface. Review collected by and hosted on G2.com.

What do you dislike about Marchex?

When calling Marchex client services, we've had less than optimal help from them Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising

Small-Business (50 or fewer emp.)

1/19/2016

"Marchex is a great solution for call tracking"

4/5

What do you like best about Marchex?

Caller DNA, Advanced Call forwarding, some great options to scheduled automated reports.

New UI is excellent. Review collected by and hosted on G2.com.

What do you dislike about Marchex?

Marchex allows us as an agency to find out a lot about the call, however we find their solution lacking in finding out why the call happened. Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising

Mid-Market (51-1000 emp.)

4/4/2017

"Good technology but sloppy onboarding and troublesome integration with Kenshoo"

2.5/5

What do you like best about Marchex?

When it works, it accurately tracks calls down to the keyword level, including the ability to spot specific keywords within the conversation Review collected by and hosted on G2.com.

What do you dislike about Marchex?

Onboarding has been a nightmare. It took almost a month to get our first account working properly in Marchex, with another 3 weeks to a month having gone by with the Kenshoo integration still not working properly Review collected by and hosted on G2.com.

Response from David Rollison of Marchex

edit

Thank you for your feedback. We apologize that your onboarding process has been troublesome. We strive to make sure our customers feel supported every step of the way. Please contact us at your earliest convenience so we can better assist you. Please contact us at 866-495-2111 or mcasupport@marchex.com at any time.

Verified User in Marketing and Advertising

Small-Business (50 or fewer emp.)

4/11/2017

"Great Technology & Awesome Support Team"

4/5

What do you like best about Marchex?

The ability to have a fast response if there are any issues. Also, the technology is reliable. The setup is extremely easy as well. Review collected by and hosted on G2.com.

What do you dislike about Marchex?

Could have a more modern UX and easier to navigate UX. Also, the voice messaging software is not reliable. Needs more work in terms of being able to communicate the phone call. Review collected by and hosted on G2.com.

Christina S.

Digital Marketing Manager

Consumer Services

Mid-Market (51-1000 emp.)

4/4/2017

"Positive Experience "

4/5

What do you like best about Marchex?

I like how granular we can track, down the keyword of our campaigns. Review collected by and hosted on G2.com.

What do you dislike about Marchex?

Haven't found anything i dislike so far. Review collected by and hosted on G2.com.

Verified User in Financial Services

Enterprise (> 1000 emp.)

4/4/2017

"Marchex is Great for PPC Clients"

4/5

What do you like best about Marchex?

The ability to customize by client in terms of settings, forwarding, etc. We use it on all our PPC clients. Review collected by and hosted on G2.com.

What do you dislike about Marchex?

The UI is slightly outdated. Still user-friendly, but a little outdated compared to some of our other platforms. Review collected by and hosted on G2.com.

Recommendations to others considering Marchex:

The ability to customize your settings per the needs of clients is fantastic. Java script is automatically provided and works well with most platforms. Support is great. Review collected by and hosted on G2.com.

What problems is Marchex solving and how is that benefiting you?

I manage PPC for Small Businesses. Using Call Tracking from Marchex allows me to present them with tangible value. Review collected by and hosted on G2.com.