Last updated: Nov 04, 2026
| Time to go live | Relative frequency |
|---|---|
| Less than one day | Most common |
| Less than one month | Also common |
| 1–3 months | Less common |
| 3–6 months or longer | Occasional |
The ability to listen to calls and download them. Review collected by and hosted on G2.com.
The dashboard is too difficult to navigate. I think it could use a refresh, something more modern. Review collected by and hosted on G2.com.
I really enjoy the bulk Edit tool for campaigns. I hate hated having to switch one thing in 100 campaigns for a client. The Bulk Edit Tool fixed that. Review collected by and hosted on G2.com.
On occasion there are not any clean numbers available for call tracking in our needed area. Review collected by and hosted on G2.com.
Easily navigate reports, call recordings. I appreciate their Call DNA and prevention of autodialers Review collected by and hosted on G2.com.
The only issue I have is the lack of bulk tools and inability to download javascript settings. Review collected by and hosted on G2.com.
The analytics we receive helps us to understand where and why to place numbers. Understanding this behavior allows us to better serve our overall customers Review collected by and hosted on G2.com.
I can't think of anything that comes to mind. Review collected by and hosted on G2.com.
It has a very responsive UI and easy to use interface. Review collected by and hosted on G2.com.
When calling Marchex client services, we've had less than optimal help from them Review collected by and hosted on G2.com.
Caller DNA, Advanced Call forwarding, some great options to scheduled automated reports. New UI is excellent. Review collected by and hosted on G2.com.
Marchex allows us as an agency to find out a lot about the call, however we find their solution lacking in finding out why the call happened. Review collected by and hosted on G2.com.
When it works, it accurately tracks calls down to the keyword level, including the ability to spot specific keywords within the conversation Review collected by and hosted on G2.com.
Onboarding has been a nightmare. It took almost a month to get our first account working properly in Marchex, with another 3 weeks to a month having gone by with the Kenshoo integration still not working properly Review collected by and hosted on G2.com.
Thank you for your feedback. We apologize that your onboarding process has been troublesome. We strive to make sure our customers feel supported every step of the way. Please contact us at your earliest convenience so we can better assist you. Please contact us at 866-495-2111 or mcasupport@marchex.com at any time.
The ability to have a fast response if there are any issues. Also, the technology is reliable. The setup is extremely easy as well. Review collected by and hosted on G2.com.
Could have a more modern UX and easier to navigate UX. Also, the voice messaging software is not reliable. Needs more work in terms of being able to communicate the phone call. Review collected by and hosted on G2.com.
I like how granular we can track, down the keyword of our campaigns. Review collected by and hosted on G2.com.
Haven't found anything I dislike so far. Review collected by and hosted on G2.com.
The ability to customize by client in terms of settings, forwarding, etc. We use it on all our PPC clients. Review collected by and hosted on G2.com.
The UI is slightly outdated. Still user-friendly, but a little outdated compared to some of our other platforms. Review collected by and hosted on G2.com.
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Averages based on real user reviews.
1 month
7 months
12%
