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LoanPro Reviews & Product Details

LoanPro is a modern credit and lending platform used by more than 600 financial organizations to build, launch, and manage a wide variety of lending programs. The platform is built on cloud-native infrastructure with an API-first, composable architecture. It offers full lifecycle functionality—covering origination, servicing, collections, payments, and reporting—through one configurable loan management system (LMS). Credit providers partner with LoanPro to overcome limitations of legacy systems, enabling faster product innovation, improved compliance, and scalable operations. Common use cases include consumer installment loans, credit cards, lines of credit, and niche custom programs such as healthcare financing, construction lending, solar financing, and merchant cash advances. Key features and value propositions: - Operational efficiency via the Automation Engine that enables workflow automation, reducing manual effort. Some clients report reallocating 15% of servicing staff thanks to borrower self-service. - Compliance and risk mitigation through dynamic compliance guardrails that adapt to evolving regulations and support easy auditability and real-time reporting. Clients report an average 37% decrease in credit losses one year after switching to LoanPro. - Product innovation facilitated by a configurable platform, including support for new transaction-level credit configurations in a CARD Act‑compliant manner. - Reliability at scale with support for over 24 million accounts, validated performance under high volume, and fast problem resolution. - Integration flexibility, with support for over 100 data providers for credit, fraud, and KYC, along with native support for card issuers such as Visa DPS, Lithic, and Galileo. LoanPro is trusted by leading organizations, from commercial to small business and consumer, including customers such as SoFi, Chime, Intuit, WaFd Bank, and Dave.com. The platform aims to modernize lending infrastructure, ensure regulatory alignment, and deliver customizable credit experiences—while supporting high-volume operations consistently and reliably.

Product Website

Seller

LoanPro

Discussions

LoanPro Community

Product Description

LoanPro is a modern credit platform used by over 600 financial organizations. The platform automates the full loan lifecycle, including servicing, collections, payments, and reporting, all through a single configurable system.

Overview by

Landon Lowder

Value at a Glance

Averages based on real user reviews.

Time to Implement

6 months

View More Pricing Information

LoanPro Integrations

(59)

Verified by LoanPro

LoanPro Media

Off-the-shelf reporting

Account dashboard - stats view

Loan account - overview

Card management

Application management

Account dashboard - account manager

Best Egg Customer Testimonial

LoanPro Overview

Visa DPS + LoanPro Partnership - Flexible end-to-end card management tech stack

Official Downloads

(5)

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LoanPro vs. Legacy & Newcomers

Personal Lender - Case Study

UBIZ - Case Study

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Verified User in Financial Services

Small-Business (50 or fewer emp.)

5/16/2024

"Great out of the box LMS Solution"

5/5

What do you like best about LoanPro?

LoanPro's biggest strength is in its people and in ease of Implementation. The LP Team has been great to work with and is always very responsive to our needs. I have yet to encounter a situation or question that they wer eunwilling to work through with us. Everyone I have worke dwith has been a great partner, always takign the time to ensure we have waht we need. Review collected by and hosted on G2.com.

What do you dislike about LoanPro?

There really is not much to dislike. When we first began using LP, there were times that the navigation was not as intuitive as I had hoped, but as their product (and our experience) evolves, the navigation seems to as well. They certaonly do not have the "if it is not broke don't fix it" mentality, as they often push out enhancements and features to aid in ease of use. Review collected by and hosted on G2.com.

Response from Landon Lowder of LoanPro

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Thanks for the review! We're so glad our team and platform have made a positive impact, helping you get your product to market quickly and service your portfolio efficiently. We appreciate you recognizing our commitment to continuous improvement, and we're proud to be your partner!

Verified User in Marketing and Advertising

Small-Business (50 or fewer emp.)

11/5/2024

"Very good"

4.5/5

What do you like best about LoanPro?

Easy to uses. The integration options are also a huge advantage, as it connects well with other software and tools, which simplifies managing data across platforms. Review collected by and hosted on G2.com.

What do you dislike about LoanPro?

The interface can feel a bit complex and overwhelming at first, especially for new users. Review collected by and hosted on G2.com.

Response from Landon Lowder of LoanPro

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Thanks so much for the review! Happy to hear that our platform's integrations and API-first infrastructure are a huge benefit for you. We understand that the interface can feel overwhelming for new users, as our platform is designed to be highly configurable for a wide range of credit programs. We're committed to making our system easy to navigate and provide the right resources to help you get the most value out of our platform.

Verified User in Financial Services

Mid-Market (51-1000 emp.)

12/19/2023

"Friendly and Helpful Customer Support"

4/5

What do you like best about LoanPro?

What I appreciate about LoanPro is their extremely friendly and helpful account support. I worked with a really excellent team of people who worked very diligently to ensure that I understood any issues with my portfolio and how they could be best resolved. If there was anything that required troubleshooting, my account management team would make themselves available for calls to ensure that the solution was understood by both parties. It is from their partnership that I credit my loan servicing knowledge - they made me better at what I already do and that level of detail is invaluable. Review collected by and hosted on G2.com.

What do you dislike about LoanPro?

It took some time to build up the best communication pathways that worked for both of our teams. However, once we communicated those standards, we were able to troubleshoot quicker and discuss needs more efficiently. Review collected by and hosted on G2.com.

Response from Landon Lowder of LoanPro

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Thank you for the review! We're so glad you find our support team to be friendly and helpful. Building a transparent and helpful partnership is at the core of our brand. We commit to play our role in your growth as you continually innovate and scale.

Verified User in Financial Services

Small-Business (50 or fewer emp.)

5/20/2024

"Great APIs and intuitive UI"

5/5

What do you like best about LoanPro?

Is very easy to use the available API and there are some good integration with payment processors and communication services like sending notification to our customer after an specific event is triggered. Review collected by and hosted on G2.com.

What do you dislike about LoanPro?

Some APIs are locked or not well documented, but the IT team can help with that. Review collected by and hosted on G2.com.

Response from Landon Lowder of LoanPro

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We're glad to hear that you find our APIs easy to use and that you appreciate the integrations with payment processors and communication services. We understand that some APIs may not be documented perfectly which we are currently working on, but our IT team is available to assist with any questions or issues you may encounter.

Verified User in Financial Services

Mid-Market (51-1000 emp.)

5/17/2024

"Great product and team"

5/5

What do you like best about LoanPro?

Highly customizable, we rely a lot on their APIs and love the robustness of their integrations. They have a great team too with good response times. Review collected by and hosted on G2.com.

What do you dislike about LoanPro?

No comments really, if we were to not use their APIs, I think the platform would not be as useful to us. But this is not the case. Review collected by and hosted on G2.com.

Response from Landon Lowder of LoanPro

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Thank you for the kind words! We’re so glad you're having a great experience with our product APIs and team. We appreciate your partnership and business.

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

12/19/2023

"Excellent Loan Servicing Software"

4.5/5

What do you like best about LoanPro?

LoanPro customer service support is always quick to repsond and very helpful with our requests or questions. The software is easily customizable and the API functionaliy makes for seamless integration. Review collected by and hosted on G2.com.

What do you dislike about LoanPro?

Not the most intuitive software, but the rebost knowlege center contains most information needed. Review collected by and hosted on G2.com.

Response from Landon Lowder of LoanPro

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Thanks for the review! We’re happy you find our loan servicing software so functional and our team great to work with. We're committed to keeping our knowledge center updated as you scale to ensure you have everything you need to succeed.

Rajat B.

Technical Resource Specialist

Small-Business (50 or fewer emp.)

7/6/2023

"Loan service by LoanPro"

4/5

What do you like best about LoanPro?

Robust and user-friendly APIs for feature development and implementation. A contemporary user interface for everyday use. Outstanding assistance from devoted account managers with in-depth expertise of loan servicing. Review collected by and hosted on G2.com.

What do you dislike about LoanPro?

Understanding all the features and functionalities requires some learning.Occasional key rotation is necessary.Constantly need to stay current with releases. They have a partnership with a particular business, so you can only use the services they provide and not the business you prefer. Review collected by and hosted on G2.com.

Response from Landon Lowder of LoanPro

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Thanks for the review. That’s great to hear that our APIs, modern UI, and expert account managers are valuable to you. We appreciate your feedback about the learning curve and our releases, and we're always focused on making our platform more intuitive. We also hear your point about limited partnerships, and we've since expanded our ecosystem and API-first approach to give our clients an array of options to fit their needs.

Nikhil M.

Manager HR

Import and Export

Mid-Market (51-1000 emp.)

9/25/2023

"Easy to manage loan"

5/5

What do you like best about LoanPro?

Good option for Loan, ease to use. and help to manage finacials Review collected by and hosted on G2.com.

What do you dislike about LoanPro?

not as such. everything looks good so far. Review collected by and hosted on G2.com.

Response from Landon Lowder of LoanPro

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We're glad to hear that LoanPro has been a good option for managing your finances and has helped you through your financial issues. We're proud to be a partner that provides guidance and support, and we appreciate your business.

Anjuman .

Data Scientist

Small-Business (50 or fewer emp.)

7/2/2023

"Delightful customer service"

3.5/5

What do you like best about LoanPro?

The clear terms and service they provide is very helpful Review collected by and hosted on G2.com.

What do you dislike about LoanPro?

There is nothing to dislike. They have seamless customer service and they have clear clear terms that help users. Review collected by and hosted on G2.com.

Response from Landon Lowder of LoanPro

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Hi Anjuman, thanks for your kind review! We're glad you find our customer service seamless and our all-in-one platform a great innovation.

We appreciate you saying there was "nothing to dislike", and we’re curious what may have held the review back to 3.5 stars. Since your review, we've made a lot of improvements and would love to show you. Please feel free to reach out to our team at support@loanpro.io.

Verified User in Financial Services

Small-Business (50 or fewer emp.)

9/13/2022

"I've never hated a software so much in my entire life."

0/5

What do you like best about LoanPro?

There's truly nothing I like about this software. Its interface is terrible, nothing is intuitive AND they bill you for support but never fix anything. Review collected by and hosted on G2.com.

What do you dislike about LoanPro?

EVERYTHING. We're going to get rid of this software as soon as we can. We're a tech company so I can promise the issue is not our ability to use technology. We were "sold" on a software that was "highly customizable," but every time we try to customize something we're told "sorry, that's not customizable." My question is what is customizable???? I truly couldn't be less satisfied with this software. If you're considering LoanPro as a solution, don't. To reiterate: not only does support bill for their time, they also don't fix anything. Save yourself the time and money and find a different LMS. Review collected by and hosted on G2.com.

Response from Landon Lowder of LoanPro

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We are truly sorry to hear about your experience. Your feedback is important to us, and we apologize that our platform did not meet your expectations in 2022. We take your comments on our interface, customizability, and support very seriously. Since then, we have made significant improvements to the platform. We would welcome the opportunity to connect with you to better understand the issues you faced. Please reach out to us at support@loanpro.io.