# LendingPad Reviews **Vendor:** LendingPad Corp **Category:** [Loan Origination Software](https://www.g2.com/categories/loan-origination) **Average Rating:** 4.7/5.0 **Total Reviews:** 168 ## About LendingPad LendingPad is a modern loan origination system (LOS) designed to streamline the mortgage lending process for lenders, brokers, bankers, and credit unions. This comprehensive solution provides a centralized platform that enhances compliance and automates the lending workflow. By integrating advanced technology into the mortgage industry, LendingPad aims to simplify operations, improve efficiency, and ultimately reduce the overall cost of business for its users. Targeted primarily at professionals within the mortgage sector, LendingPad caters to a diverse audience that includes independent brokers, large financial institutions, and credit unions. Each of these entities faces unique challenges in managing loan applications, compliance requirements, and customer interactions. LendingPad addresses these challenges by offering a suite of tools that facilitate the entire lending process—from application to closing. This versatility makes it an attractive option for organizations looking to enhance their operational capabilities while ensuring adherence to regulatory standards. Key features of LendingPad include its user-friendly interface, automated workflows, and robust reporting capabilities. The platform allows users to manage loan applications efficiently, track progress in real-time, and generate detailed reports that provide insights into performance metrics. The automation of routine tasks not only saves time but also minimizes the risk of human error, ensuring that compliance requirements are consistently met. Furthermore, LendingPad’s centralized system enables seamless collaboration among team members, enhancing communication and productivity. Another significant benefit of LendingPad is its adaptability to various business models within the mortgage industry. Whether a user is a small brokerage or a large banking institution, the platform can be customized to meet specific operational needs. This flexibility, combined with its comprehensive feature set, positions LendingPad as a valuable tool for organizations aiming to optimize their lending processes. By leveraging this technology, users can focus more on building relationships with clients and less on administrative burdens, ultimately leading to a more effective lending experience. In summary, LendingPad stands out in the loan origination system category by providing a centralized, compliant, and automated solution tailored to the needs of the mortgage industry. Its focus on enhancing efficiency and reducing costs makes it a practical choice for lenders and brokers seeking to improve their business operations. ## LendingPad Reviews ### 1. LendingPad - Great Customer Support **Rating:** 4.5/5.0 stars **Reviewed by:** Kimberly S. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 01, 2024 **What do you like best about LendingPad?** LendingPad has fantastic customer support. Staff responds very quickly to my inquiries and really does a great job of helping to resolve problems. I can't think of a time that I left a support chat without my problem resolved, or at least with guidance as to how to resolve it outside of LendingPad. I use LendingPad daily, and I contact customer support regularly, and I'm always happy with the response. **What do you dislike about LendingPad?** I'm not loving the most recent changes made to the interface. A couple of weeks ago certain pieces of information that are typically input into an application are no longer accessible via usual way, and it's taken some time to figure out how to input that information in the new LendingPad format. Having to directly access the "URLA form" is not the most user friendly, in my opinion. **What problems is LendingPad solving and how is that benefiting you?** LendingPad streamlines the loan application process into a fairly concise interface. The tabs at the top of each loan page make the different parts of the application easily accessible. **Official Response from Anais Fernandez:** > Thank you for sharing your positive experience and valuable feedback about LendingPad. We're thrilled to hear that you appreciate our fantastic customer support and the quick response you receive from our staff. It's great to know that you consistently find assistance in resolving issues promptly, making your daily use of LendingPad a positive experience. We understand that recent changes to the interface, particularly the adjustment in accessing certain information through the "URLA form," have caused some challenges. Change can take a moment to adjust, and we appreciate your patience during this transition period. If you encounter any difficulties or have questions about the functionality of the URLA Form or any other aspect of LendingPad, please don't hesitate to reach out to our support team. We're here to help and ensure a seamless experience for you. We're delighted to hear that LendingPad continues to benefit you by streamlining the loan application process and providing easy accessibility through the tabs at the top of each loan page. Your feedback is instrumental in guiding our ongoing efforts to improve and refine our platform. Thank you for being a valued member of the LendingPad community. ### 2. I LOVE LENDINGPAD!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Scott M. | Mortgage Loan Officer - NMLS 1492315, Mid-Market (51-1000 emp.) **Reviewed Date:** February 26, 2021 **What do you like best about LendingPad?** Here are some of the things that I love about LendingPad: •This is an easy to use web based system which is accessible anywhere that you have an internet connection. I use it on my desktop computer, laptop, and on my iPad. In rare cases I will log in on my iPhone. It is even possible to log on while on a plane! •Multiple users can work in a file at the same time without anyone getting locked out. •This software will super charge your processors and loan assistants. LendingPad allows my processor to effectively manage large case loads. •The help desk is super responsive and they are open to suggestions for future updates. •Robust document management system that allows you to upload a multi page document and then split it apart into separate docs. Pages can be easily rotated and re-ordered as needed. •Easy to generate reports are available with a few clicks. •Integration with title company partners which pulls in section C and E fees. **What do you dislike about LendingPad?** I wish that LendingPad would allow users to create custom reports by using a query system that would allow the user to pick and choose the fields that are pulled into the report. Many of the reports that LendingPad generates provide too many data points and I have to export them to Excel and then delete the columns that aren't needed. I also wish that the Loan Worksheet would separate the actual mortgage payment from the association fees - currently everything is lumped together into a line item that says Total Monthly Payment **What problems is LendingPad solving and how is that benefiting you?** Using LendingPad increases my productivity and the productivity of everyone that touches our files. **Official Response from Wes Yuan:** > Dear Scott, we do have custom report feature available in the system. Please watch this video on how to create it. https://youtu.be/-jcB-e45CVA If you are looking at creating your own custom pipeline view, pls check out this video https://youtu.be/itVS9b2dR9A Thank you. ### 3. Easy of use and intuative **Rating:** 5.0/5.0 stars **Reviewed by:** Jason M. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2024 **What do you like best about LendingPad?** The layout and ability to navigate a file is lightyears ahead of other software I have personally used in the past. The intergration with the POS system and the documents uploading right to the loan itself. It is clear and easy to navigate your way through. The staff is so very responsive within the chat box as well if I ever get myself into a spot I am unsure what to do. I use it everysignle day, it is the first tab that I open after my emails. We have been able to get this up and running for our company in no time - it has been the least cumbersome of the enitre process. **What do you dislike about LendingPad?** Cannot downloan all of the attachemnets a borrower uploads at once. I would love a download all button. Not haveing a slide button if a veteran is funding fee exempt. Seems odd there are buttons all over for other items and this seems like a very easy fix. Funding fee exempt clicked and it removes the fee, instead of me needing to zero it out and if it doesn't hold having to redo it over and over again. **What problems is LendingPad solving and how is that benefiting you?** It has solved long loading times and lag. Other systems I have used would take significantly longer to navigate from one screen to hte other. Let alone be able to download documents the borrower uploaded right to my desktop in no time. I have a LOS and POS all in one. **Official Response from Anais Fernandez:** > Thank you for sharing your positive experience with LendingPad. We're thrilled to hear that you find the layout and navigation capabilities to be ahead of other software, making it clear and easy to use. Your appreciation of the integration with the POS system and the seamless uploading of documents to the loan is fantastic. We're also glad to know that our support team has been responsive and helpful, making your daily use of LendingPad a smooth and efficient process. Regarding your suggestions for enhancements, we value your input. We understand the importance of features like a "Download All" button for attachments and a slide button for veteran funding fee exemption. To ensure that your suggestions are considered for possible future product enhancements, we highly recommend adding them to the new feature suggestion button under Support in the LendingPad portal. Your feedback is crucial, and we appreciate your contribution to making LendingPad even better. We're delighted that LendingPad has solved issues with long loading times and lag for you, providing a more efficient and streamlined experience. Thank you for being a valued member of the LendingPad community, and if you have any further suggestions or questions, please don't hesitate to reach out. ### 4. Way Better Than Any LOS I've Used **Rating:** 5.0/5.0 stars **Reviewed by:** Drew M. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 01, 2024 **What do you like best about LendingPad?** LendingPad integrates seamlessly with our CRM system and is very user friendly. It allows multiple people to view and edit a file at one time, and it refreshes with updates within seconds. The previous LOS that I used was clunky, old fashioned, and took several minutes to load for certain tasks. I recommend LendingPad to anyone considering an alternative. The support staff is incredibly helpful as well and helps whenever I have an issue with my day to day use. **What do you dislike about LendingPad?** It can freeze from time to time, sometimes causing lost work. There are frequent updates made to the system, which are ultimately for the better, but getting used to the updates can take some time. **What problems is LendingPad solving and how is that benefiting you?** Integration with CRMs and accessibility from anywhere. It does not require certain software to be installed to use it, simply internet and a functioning web browser. **Official Response from Anais Fernandez:** > Thank you for taking the time to share your experiences with LendingPad! We're thrilled to hear that you find our platform seamlessly integrating with your CRM system and appreciate its user-friendly nature. It's fantastic to know that our system allows for simultaneous viewing and editing of files, with real-time updates.We appreciate your recommendation and are delighted that our support staff has been helpful in addressing any day-to-day issues you encounter. We understand that occasional freezing can be frustrating, and we highly recommend clearing your cache to improve this. We also acknowledge the frequent updates, and while aimed at improvement, we encourage you to reach out to our support team for additional assistance as you adjust to a new system. It's great to hear that LendingPad is solving key problems for you, especially in terms of CRM integration and the ease of accessibility. We're committed to providing a reliable and efficient experience, and your feedback is invaluable in guiding our ongoing efforts. If you ever have further insights or suggestions, feel free to reach out. Thank you for choosing LendingPad, and we're honored to be a part of your loan origination journey! ### 5. Easy to Navigate **Rating:** 5.0/5.0 stars **Reviewed by:** Sharon K. | Mortgage Broker, Enterprise (> 1000 emp.) **Reviewed Date:** January 30, 2024 **What do you like best about LendingPad?** 1stop shopping for needs with lots of hidden gems. So much available and the absolute best part is when you get stuck or have a unique circumstance, instant chat is available with friendly and helpful agents. **What do you dislike about LendingPad?** I don't think there is a downside per se but what would be incredibly helpfull is if: 1) Chat history can be saved because many times a question is asked and you don't experience it again for moons later, 2) Loan sorting critieria in queue....for some reason, new loans get buried, unable to find them in the dashboard. There was a change to the system because you used to be able to see it but now you have to go to the pipeline and try and scan all the loans page by page. **What problems is LendingPad solving and how is that benefiting you?** DTI Ratios and loan construction. **Official Response from Anais Fernandez:** > Thank you for sharing your positive experience with LendingPad and highlighting the convenience of one-stop shopping with many hidden gems. We're thrilled to hear that our instant chat support has been a valuable resource for you. Your feedback regarding the chat history and loan sorting criteria is valuable. To make these suggestions visible for potential future enhancements, we recommend submitting them as new feature suggestions. The development team actively considers user input, and your insights could contribute to improving the overall experience for everyone. In the meantime, we're glad to know that LendingPad is assisting you with DTI ratios and loan construction. If you ever have more suggestions or specific needs, feel free to reach out. We appreciate your partnership and are committed to continuously enhancing LendingPad to meet your expectations. ### 6. Was a great system that has been outpaced by other alternatives **Rating:** 4.0/5.0 stars **Reviewed by:** Timothy R. | Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2024 **What do you like best about LendingPad?** The user interface is great and the interaction with the 1003 is segmented in a way that makes sense. The integrations work well and accessing recent files is easy enough. It's a good platform and much better than Calyx or Encompass. The support options are nice and the team is quick to respond to email and ticket inquires. **What do you dislike about LendingPad?** Inability to develop true quality of life improvements. They also abandonded improving their Zapier integration almost entirely. Lots of load time issues and hangs on saving have frustrated our team endlessly. There are other newer players in the LOS sphere that have outpaced Lending Pad sadly in their usability, interface and integrations. **What problems is LendingPad solving and how is that benefiting you?** Lending Pad is a nicely put together system that is easy to use and better than many of the other competitors. ### 7. Lending Pad makes Mortgage Lending Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Todd M. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2024 **What do you like best about LendingPad?** The Lending Pad platform is user friendly, eay to navigate. Provides the necessary integrations for file, credit and file contact import as well as interface with many popular CRMs. Implenenting the platform was quick and easy and contacts from our prior Encompass platform were able to be transfered into the Lending Pad system. Also the per user cost is more affordable then comparable platforms. Customer support is very responsive and easy to connect directly through the Lending Pad application. Lending Pad is a great LOS for any mortgage company. **What do you dislike about LendingPad?** In the REO section it requires a property designation change in order to ensure it calculates accurate debt to income ratio if a borrower is retaining an existing home. **What problems is LendingPad solving and how is that benefiting you?** Ease of information input and processing a pre-approval is faster. **Official Response from Anais Fernandez:** > Thank you for sharing your positive experiences with LendingPad. We're thrilled to hear that you find our platform user-friendly, easy to navigate, and appreciate the seamless integrations for file, credit, and contact imports. We understand the importance of a smooth transition, and we're delighted that your contacts from the previous Encompass platform could be effortlessly transferred into the LendingPad system. It's great to know that the platform's affordability and the quick implementation process have been valuable to your mortgage company. We also appreciate your positive feedback on our responsive customer support and the convenience of connecting directly through the LendingPad application. Regarding your comment about the REO section, we understand your concern about the property designation change requirement. This step is necessary to ensure accurate debt-to-income ratio calculations, particularly when a borrower is retaining an existing home. The adjustment is essential for the Automated Underwriting System (AUS) to read the loan accurately and provide precise assessments. However, as you know LendingPad is always improving so please don't hesitate to use the new feature suggestion for potential future enhancements to the REO section. We're pleased to hear that LendingPad has contributed to the efficiency of information input and accelerated the pre-approval process for you. Our goal is to continually provide solutions that benefit your mortgage company, and your feedback plays a crucial role in helping us refine and improve our services. Thank you for choosing LendingPad as your LOS, and we look forward to serving you with even more enhanced features in the future. ### 8. Solid platform but limited in functionality. **Rating:** 2.5/5.0 stars **Reviewed by:** Michael W. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2024 **What do you like best about LendingPad?** I like the stability of the platform and the integration capability to it. In the 2.5 years of using it, I do not remember a time that I was not able to access it. the customer support was pretty top notch and willing to assist, even if it was to navigate some functionality. **What do you dislike about LendingPad?** My biggest drawback was the load times, especially the Pipeline view. I ended up leaving LendingPad for another platform based on the load times and lack of integrated features. For example, they integrated eSign but charged per envelope. It was cheaper for me to keep my DocuSign account (but it was able to integrate with LendingPad). The platform I changed to offers eSign for free. It seems that LendingPad is capable of integrating with whatever you want, however there is time and money to adopt the other services and then get them integrated. **What problems is LendingPad solving and how is that benefiting you?** It was a solid platform that allowed me to organize my loan files. **Official Response from Anais Fernandez:** > Hello Michael! We wish you all the best in your new ventures! Your time with LendingPad was valued, and we appreciate your contributions. Should you ever consider returning or if there's anything we can assist you with in the future, please don't hesitate to reach out. Wishing you success and fulfillment in your new endeavors! ### 9. Easy to use and excellent customer service! **Rating:** 5.0/5.0 stars **Reviewed by:** Janelle V. | Residential Mortgage Loan Originator, Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2024 **What do you like best about LendingPad?** It's user friendly and I can log in whereever I go. Easy to upload files, simple to see the status of my file at a glance. And anytime I have a I have a question, the bubble is right there to help! **What do you dislike about LendingPad?** I would love to have a different way to view Active files versus leads or credit repair. It seems to list the last ones you touch at the top but then I have to search for my active files again. Maybe folders where we can sort for easier viewing? **What problems is LendingPad solving and how is that benefiting you?** I just saw that you can downloan a jpg and LP will turn it into a pdf for you. That is helpful! **Official Response from Anais Fernandez:** > Thank you for sharing your positive experiences and feedback about LendingPad. We're thrilled to hear that you find LendingPad user-friendly and appreciate its accessibility, allowing you to log in from anywhere. The ease of uploading files and the clear status overview feature are essential aspects of our platform, and we're glad they contribute to your positive experience. It's great to know that the support bubble is readily available to assist you with any questions you may have. In response to your feedback about viewing Active files versus leads or credit repair, we want to highlight that LendingPad provides the flexibility to create custom views, allowing you to streamline specific search parameters. Additionally, when viewing the last modified loans in the dashboard, this is a more specific search that captures recently edited loans, providing a more targeted approach compared to the general pipeline search. We're also delighted that you found the feature of converting JPG to PDF helpful. If you have any more suggestions or if there's anything else we can assist you with, please don't hesitate to reach out. Your feedback is essential in guiding our efforts to enhance the LendingPad experience. Thank you for being a valued member of the LendingPad community. ### 10. Excellent Price-Value-Efficiency mix **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 02, 2024 **What do you like best about LendingPad?** Lending Pad provides many beneficial features for workflow, document and loan management at a price which is quite reasonable relative to those benefits. With careful application of business rules and custom fields, we have tailored the system to better accomplish our most efficient pipeline management. As well, other features such as automated task helps us to ensure that staff is maximizing diligence in loan reviews. **What do you dislike about LendingPad?** While I really enjoy the automation possibilities with business rules, it is sometimes frustrating at the length of time needed between making a request for field availability to rules and actually seeing a positive outcome to that request. **What problems is LendingPad solving and how is that benefiting you?** Just yesterday, LendingPad implemented a solution to a page issue related to the placement of their help button. Prior to that, I used to find the process for editing dates (processing & critical) to be awkward. The recently added shortcuts feature has greatly eased this process. **Official Response from Anais Fernandez:** > Thank you for sharing your detailed feedback about LendingPad. We're pleased to hear that you find LendingPad to be a beneficial tool for workflow, document, and loan management, providing a reasonable price relative to its benefits. It's great to know that with the application of business rules and custom fields, you've been able to tailor the system to enhance your pipeline management. Additionally, we appreciate your recognition of features like automated tasks that assist in ensuring diligent loan reviews. Regarding your feedback on the turnaround time for field availability and rule requests, we understand the importance of timely updates to meet your evolving needs. While we strive to add new fields and features promptly, we also want to ensure the accuracy and reliability of our work before rolling it out into production. This commitment to quality may result in some expected turnaround times, and we appreciate your understanding as we work to deliver robust and error-free updates. We're delighted to hear that recent enhancements, such as the solution to the page issue and the addition of the shortcuts feature, have positively impacted your experience. Your feedback is invaluable, and it guides our ongoing efforts to improve and refine LendingPad. Thank you for being a valued member of the LendingPad community. ### 11. Good value for the money **Rating:** 4.0/5.0 stars **Reviewed by:** Kevin D. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2024 **What do you like best about LendingPad?** Great customer service. Their online help support desk is fast to respond. Easy to read format. Great data storage and organizational tool. Online functionality. You can use the system anywhere with internet access. **What do you dislike about LendingPad?** The system can be laggy and it is distracting. There are constant updates to layout which I do not feel enhance productivity. It is difficult to navigate in the beginning. There are a lot of admin functions that you have to figure out. **What problems is LendingPad solving and how is that benefiting you?** They help with the data collection, organization and usage from the start to the end of the loan process. Before I had to have mulitple systems to keep information and its all in one spot now. ### 12. Many Glitches-has a way to go- Update getting better.. **Rating:** 4.0/5.0 stars **Reviewed by:** Marlen E. | Loan Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** October 14, 2022 **What do you like best about LendingPad?** You can go back and forth and change and add & play with it till you're comfortable and all is where you want it to be. Others have this feature which is a great asset. However, there's nothing really special other than that they have a lot of features- but if you don't need or use them -it's fine. They have been updatung more and adding betterr funtionality! Also they are more integradable then others for CRM's **What do you dislike about LendingPad?** There's a lot of things added that look and may be cumbersome. The more I've used it - the more I see that there are many things that are just there - and even though you see some videos and even though you go through the chat etc., its still abit of a pain. It should be simpler - So far, what I see: I don't like is the Note section which cannot be edited once you put them in. and... After using it more & more, it has many glitches - errors constantly popping up. I understand they are upgrading. However, it's just not right;Again I understand they are working on it- but it just seems they are not making this simple. hey are now upgreading more and they are fixing t more! **What problems is LendingPad solving and how is that benefiting you?** It's just good because all of the necessary information is in one place to be able to add and adjust for the file. It works with our files for production. I dont see it as solving any problem- its just there- its a system that needs to evolve better. **Official Response from Anais Fernandez:** > Hello Marlen! Thank you so much for your feedback and for choosing LendingPad. We are delighted that you enjoy the customization and user-friendliness that LendingPad has to offer! ### 13. Lending pad works good and efficient compared to the competition **Rating:** 4.5/5.0 stars **Reviewed by:** Justin B. | Enterprise (> 1000 emp.) **Reviewed Date:** January 30, 2024 **What do you like best about LendingPad?** I like Lendingpad because the flow makes sense to me. There aren't redundant tabs when going through the loan application. It is easy to store and print docs. It imports and exports well with various lenders portals. There isn't much lag that I experienced with other systems such as Encompass, point, etc. **What do you dislike about LendingPad?** I wish it saved pages automatically. I also can't figure out how to unarchive a file, after archiving it, without putting an address in for subj prop. **What problems is LendingPad solving and how is that benefiting you?** Saves time, which is priceless to me. It flows efficiently. Doesn't keep asking repetitive questions ### 14. User friendly, quick to learn **Rating:** 4.5/5.0 stars **Reviewed by:** Trish R. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2024 **What do you like best about LendingPad?** We implemented lending pad quickly and all my loan officers have been able to use and learn it easily. It integrates well with my other systems and we love the open API. The chat feature is super helpful for support and we can actually get our problems solved when they arise. **What do you dislike about LendingPad?** There are probably many more ways we can customize this to help our business but I haven't taken the time to learn how to do that. **What problems is LendingPad solving and how is that benefiting you?** Reporting and loan origination is simple. It makes my life as a small broker owner easier. **Official Response from Anais Fernandez:** > Thank you for sharing your positive experience with LendingPad. We're thrilled to hear that the implementation was quick and that your loan officers have found it easy to use and learn. It's great to know that LendingPad integrates well with your other systems, and you appreciate the open API for enhanced flexibility. We understand that customization can be a powerful tool for tailoring the software to your specific business needs. If you ever decide to explore further customization options, our support team is here to assist you. We're glad to hear that the chat feature has been super helpful in resolving issues promptly. It's fantastic to know that LendingPad has simplified reporting and loan origination for your small broker business, making your life easier. We're committed to providing a solution that not only meets but exceeds your expectations. If you ever have any questions or if there's anything specific you'd like assistance with regarding customization or any other feature, feel free to reach out. Thank you for choosing LendingPad, and we look forward to continuing to support your business needs. ### 15. Broker Owner / 18 Year **Rating:** 5.0/5.0 stars **Reviewed by:** Ken S. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2024 **What do you like best about LendingPad?** I have used every platform offered to the broker community and have finally found one that I love. The platform is completely mobile (web based no applciation) so I can work from anywhere on any device. East to use, very customizable and every month the format and features just get better. **What do you dislike about LendingPad?** I honestly cant think of anything that I dislike about the platform **What problems is LendingPad solving and how is that benefiting you?** Easy and fast orignation is what I needed and that is what Lending Pad does for me. Less time spent on tech means more time spent on origiation! **Official Response from Anais Fernandez:** > Thank you for sharing your fantastic experience with LendingPad! I'm thrilled to hear that the platform's complete mobility and web-based nature have been a game-changer for you, allowing you to work seamlessly from any device and location. It's wonderful that you find LendingPad easy to use, highly customizable, and appreciate the continuous improvements in format and features. We aim to provide a platform that adapts to your needs and enhances your overall experience. Your honesty about not finding anything to dislike is truly appreciated. We're committed to meeting your expectations and ensuring a smooth experience with LendingPad. We're delighted to know that LendingPad is helping you achieve easy and fast origination, allowing you to focus more on the origination process itself and less on tech-related tasks. If there's ever anything more you'd like to share or discuss, please feel free to reach out. Thank you for choosing LendingPad, and we're excited to continue supporting your origination journey! ### 16. Lending Pad has a great layout, and is easy to navigate, and is cost effective. **Rating:** 5.0/5.0 stars **Reviewed by:** Mark W. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2024 **What do you like best about LendingPad?** I love that it is web based. I love that there is a chat for assistance. It is easy to set up credit and AUS logins. The flow is easy to complete or edit applications. **What do you dislike about LendingPad?** I have not run into a downside with lending pad. Occassionally, I have had "limitied connectivity" which has made me clear my cookies and reload the browser. **What problems is LendingPad solving and how is that benefiting you?** It is sloving my need for an LOS, and allowing me to run reports which assit in my required reporting as well as filtering past clients for information. **Official Response from Anais Fernandez:** > Thank you for sharing your positive experience with LendingPad. We're thrilled to hear that you love the web-based nature of our platform, find the chat assistance helpful, and appreciate the ease of setting up credit and AUS logins. Additionally, it's fantastic to know that the application flow is smooth and user-friendly for completing or editing applications. We appreciate your transparency in mentioning occasional "limited connectivity" issues. Your feedback is crucial, and we're committed to addressing any technical challenges to provide a seamless experience. Clearing cookies and reloading the browser is good practice for optimizing our platform to minimize such occurrences. It's great to hear that LendingPad is solving your LOS needs and assisting you in running reports for required reporting and client information filtering. We're dedicated to continually improving and meeting your expectations. If you have any further suggestions or feedback, please don't hesitate to let us know. Thank you for being a valued user of LendingPad! ### 17. A Great Improvement over Previous LOS **Rating:** 5.0/5.0 stars **Reviewed by:** James B. | Mortgage Loan Originator, Mid-Market (51-1000 emp.) **Reviewed Date:** January 30, 2024 **What do you like best about LendingPad?** For decades I had primarily and painfully used Calyx Point. Lending Pad is a refreshingly modern and easy-to-use interface in comparison. I appreciate that Lending Pad is always making improvements making using Lending Pad an enjoyable experience. **What do you dislike about LendingPad?** I would like to see a more customizable Point of Sale. The POS is fairly generic and doesn't allow 2-way document sharing or customizing the POS interface for individual users. Borrowers can send documents but I cannot securely send documents for their review. **What problems is LendingPad solving and how is that benefiting you?** An overall improvement over previous LOS streamlining workflow and processes. ### 18. Quick Chat Response **Rating:** 3.5/5.0 stars **Reviewed by:** Emigdia M. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 01, 2024 **What do you like best about LendingPad?** I like the ease of converting image files into PDFs. You know the blurry photos with the feet in the background, yes, those get converted into PDF's with ease. I also love that all docs can be combined into one when they send pictures of every tax page. **What do you dislike about LendingPad?** I can't have more than one file open at the same time. And I don't like the way we add contacts/key service providers to the loan/file. **What problems is LendingPad solving and how is that benefiting you?** Integration, I love that it now integrates with lenders, for example with UWM. **Official Response from Anais Fernandez:** > Thank you for sharing your positive experiences with LendingPad! We're delighted to hear that you find our platform helpful in converting image files into PDFs, especially those tricky blurry photos. Additionally, we appreciate your acknowledgment of the convenience in combining all documents into one when dealing with multiple tax pages. Regarding your concern about having more than one file open at the same time, we want to let you know that you can indeed have multiple tabs open. Simply right-click on the file you want to open and choose to open it in a new window or incognito tab. This way, you can work on multiple files simultaneously, enhancing your efficiency and workflow. We also appreciate your feedback on adding contacts and key service providers to the loan/file. We are continually working on improving user experiences, and your insights contribute to that ongoing effort. It's great to hear that LendingPad's integration with lenders, such as UWM, is solving key problems for you. If you have any more suggestions or if there's anything specific you'd like assistance with, feel free to reach out. We're here to support you, and your feedback is valuable to us. Thank you for choosing LendingPad! ### 19. Great Cloud-based Platform **Rating:** 5.0/5.0 stars **Reviewed by:** LaTisha E. | Enterprise (> 1000 emp.) **Reviewed Date:** January 30, 2024 **What do you like best about LendingPad?** Lending Pad is cloud-based, easy to navigate, and has great, live, customer support. I love being able to move through the different "pages" to either input or obtain information. **What do you dislike about LendingPad?** Sometimes, having to clear the cache in order to move forward can slow me down, but it's a fairly quick adjustment to make and it allows me to get back to work. **What problems is LendingPad solving and how is that benefiting you?** Lending Pad is constantly making improvements and updates to their platform. This is helpful to me because it makes it easier to navigate the system. **Official Response from Anais Fernandez:** > Thank you for taking the time to share your thoughts on LendingPad! I'm delighted to hear that you find it cloud-based, easy to navigate, and appreciate the great live customer support. Your ability to move seamlessly through different pages for inputting and obtaining information is a key aspect we strive for in enhancing user experience. I understand that sometimes clearing the cache can be a minor inconvenience, but I appreciate your quick adjustment and understanding. We're here to support you whenever you need assistance. It's wonderful to know that our continuous improvements and updates contribute to making the system even easier to navigate for you. Your feedback is invaluable, and we're committed to providing a platform that meets and exceeds your expectations. If you ever have more insights to share or if there's anything specific you'd like assistance with, please don't hesitate to reach out. Thank you for choosing LendingPad, and we're excited to continue supporting you! ### 20. Has everything I need in an LOS **Rating:** 4.5/5.0 stars **Reviewed by:** Nicole S. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2024 **What do you like best about LendingPad?** The breakdown of everything in the side menu helps me locate what I need easily. Easy to upload documents and work with my credit report. Easy to export file to lenders. **What do you dislike about LendingPad?** The lay out on the overview page can be a little confusing as far as flowing with a file review, but you get used to it. **What problems is LendingPad solving and how is that benefiting you?** LendingPad is solving the problem we have with the team being separated and working remotely. It helps us stay connected in real time and current on files. ### 21. Good overall **Rating:** 4.5/5.0 stars **Reviewed by:** Laura S. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2024 **What do you like best about LendingPad?** For me, it's much easier to navigate than our previous LOS, Point, was. I like very much the web interface. **What do you dislike about LendingPad?** There are a few little things that I would like to see changed, specifically the ability to change the compensation type under the secondary, buy menu. There are other things I have submitted over the months we've been using that I don't specifically remember. **What problems is LendingPad solving and how is that benefiting you?** Ability to find what I need more quickly and easily than previous, other software. Ease of use. **Official Response from Anais Fernandez:** > Thank you for sharing your positive experiences and providing valuable feedback about LendingPad. We're delighted to hear that you find LendingPad much easier to navigate than your previous LOS and that you appreciate the web interface. Regarding your feedback and feature suggestions, we greatly appreciate your proactive involvement in providing input for improvements. Specifically, we want to express our gratitude for utilizing our new feature suggestion option. We want to reassure you that our team closely monitors these requests, including your suggestions, and values your contribution to enhancing LendingPad. Your feedback plays a crucial role in guiding our ongoing efforts to make our platform even more user-friendly and efficient. We're glad to hear that LendingPad has provided you with the ability to find what you need more quickly and efficiently than previous software, contributing to an overall ease of use. If there's anything else we can assist you with, please don't hesitate to reach out. Thank you for being a part of the LendingPad community. ### 22. President **Rating:** 4.5/5.0 stars **Reviewed by:** David L. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2024 **What do you like best about LendingPad?** Easy to use. Constant updates to stay ahead of the game. Easy to pull reports **What do you dislike about LendingPad?** It signs out to quickly in my opinion. I understand it's for security, but it seems a little quick. The main page and search page take a little long to load as well. **What problems is LendingPad solving and how is that benefiting you?** I like that I can can pull the MCR easily every quarter. They also make sure the info we are gathering I sup to date and relevant with the current guidelines. **Official Response from Anais Fernandez:** > Thank you for sharing your positive experiences and providing valuable feedback about LendingPad. We're delighted to hear that you find LendingPad easy to use, appreciate the constant updates to stay ahead of the game, and find it convenient for pulling reports. Regarding your feedback about the quick sign-out time, we want to inform you that at this time, our maximum automated log-out time is set to 60 minutes. To ensure you have this turned on to our maximum allotted time frame, please check your settings. We understand your concern, and we appreciate your suggestion for a potential future enhancement to this feature. Your input is crucial in guiding our efforts to improve the user experience, and we highly recommend submitting this as a new feature suggestion. Additionally, we want to address the loading times on the main page and search page. Our team is continually working to optimize performance, and we highly recommend routinely clearing your browser cache to maintain optimal speed time on these pages. We're glad to hear that LendingPad is helping you easily pull the MCR every quarter and ensuring that the information you gather is up to date and relevant with current guidelines. If you have any more suggestions or if there's anything else we can assist you with, please don't hesitate to reach out. Thank you for being a part of the LendingPad community. ### 23. Lending Pad For Me **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2024 **What do you like best about LendingPad?** Lending Pad is great for ordering 3rd party documents. The improvements that have been made have been great. **What do you dislike about LendingPad?** 1) Lending Pad has become a bit slower than I've been accustomed to. 2) I dislike that once I'm in contacts or ordering a 3rd party service, the window that I'm currently working in is fixed atop the background, and I cannot drag it over to see information behind it. Considering how intuitive most portals are today, I'm surprised IT hasn't added a drag feature for ease of use. Without it, I have to reverse my operation just to get information that's on the screen, hidden by the stationery window I'm currently working in. **What problems is LendingPad solving and how is that benefiting you?** Ease of Use ### 24. LendingPad changed the game! **Rating:** 5.0/5.0 stars **Reviewed by:** Houri H. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2024 **What do you like best about LendingPad?** LendingPad is by far the easiest to use Loan Origination System I have used in all my years in the industry. I love that it is connected to the internet and I do not need to download an archaic software on my computer. It is convenient to be able to access it from anywhere, and the Live Help Chat has supported me numerous times. **What do you dislike about LendingPad?** The one thing I would love is if some pages loaded quicker/easier **What problems is LendingPad solving and how is that benefiting you?** I feel as though the technology lendingpad system uses is similar to the other lender portals, and that has proven to be very efficient for me. Working from wherever I need to ### 25. Great LOS overall. **Rating:** 5.0/5.0 stars **Reviewed by:** Matthew K. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2024 **What do you like best about LendingPad?** As a processor using Lending Pad is great, becaue i can have multiple files open in my browers tabs. It really helps when jumping between multiple files. **What do you dislike about LendingPad?** Lending Pad needs to add a way to allow for license numbers for real estate contacts to be entered in correctly when creating contacts. **What problems is LendingPad solving and how is that benefiting you?** I havent had any major problems. I just want some more functionality with contact creation. **Official Response from Anais Fernandez:** > Thank you for sharing your positive experiences and providing valuable feedback about LendingPad. We're delighted to hear that using LendingPad as a processor is great for you, especially with the ability to have multiple files open in your browser tabs. It's fantastic that this feature contributes to your efficiency when managing multiple files simultaneously. Regarding your feedback about entering license numbers for real estate contacts, we appreciate your suggestion. We highly recommend submitting this as a new feature request for potential future implementation. Your input is crucial in guiding our efforts to enhance LendingPad's functionality, and we value your contribution to making the platform even better. We're glad to hear that you haven't encountered major problems and that your primary focus is on gaining additional functionality with contact creation. If you have any further suggestions or encounter any challenges, please feel free to reach out. We're here to ensure that LendingPad continues to meet your needs effectively. Thank you for being a part of the LendingPad community. ### 26. Easy platform and great customer support **Rating:** 5.0/5.0 stars **Reviewed by:** Madeline M. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 02, 2024 **What do you like best about LendingPad?** Their platform is super easy to use and self-explanatory. Its simple enough to train new hires on quickly but has all the features necessary for the loan process. **What do you dislike about LendingPad?** They do alot of updates to the format of the platform which my employees hate. Creatures of habit! **What problems is LendingPad solving and how is that benefiting you?** If I ever need something updated or added, they are great at assisting with customization. **Official Response from Anais Fernandez:** > Thank you for taking the time to share your thoughts about LendingPad! We're thrilled to hear that you find our platform super easy to use, self-explanatory, and well-equipped with all the necessary features for the loan process. It's fantastic that the platform is conducive to quick training for new hires. We understand that updates to the platform's format can sometimes be challenging, especially for those accustomed to specific habits. We appreciate your feedback and want to assure you that our team is committed to making these updates with the intention of enhancing user experience. If there are specific aspects causing difficulties or if you have suggestions for improvement, please feel free to share them with us. Your insights are invaluable in shaping the future of LendingPad. We're pleased to know that our team has been helpful in assisting with customization when you need updates or additions. It's our goal to provide tailored solutions that meet your specific needs. If there's anything more you'd like to discuss or if you have additional feedback, please don't hesitate to reach out. Thank you for choosing LendingPad, and we look forward to continuing to support you in your loan processes! ### 27. It has been pretty straight forward and it works well with my other platforms used. **Rating:** 4.0/5.0 stars **Reviewed by:** Kelley H. | Mortage Broker, Enterprise (> 1000 emp.) **Reviewed Date:** February 14, 2024 **What do you like best about LendingPad?** It syncs well with most lenders I use and simplifies things for my company. **What do you dislike about LendingPad?** It can be a little confusing to me, but that is because I haven't taken the time to actually use it to its ability. **What problems is LendingPad solving and how is that benefiting you?** It syncs well with lenders I use and also, helps my company manage things very easily ### 28. Fantastic Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Kyrie S. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2024 **What do you like best about LendingPad?** The customer service is second to none -- they are always available and happy to help. There's a ton of flexibilty -- custom reports are a breeze. **What do you dislike about LendingPad?** There is a lack of customization available at this point in time. The dashboard doesn't make any sense as a pipeline management tool. The ability to email from the software is very limited so it becomes cumbersome to track emails between us as the lender and the parties associated with the loan. **What problems is LendingPad solving and how is that benefiting you?** Our loan originators find it easy to use. Clients like the POS and the ability to securely upload documents. ### 29. Have been using Lending Pad for 3 years **Rating:** 4.5/5.0 stars **Reviewed by:** Brian A. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2024 **What do you like best about LendingPad?** LOS is very robust but extremely easy to navigate. Customer support chat is extremely helpful for new users. Would recommend to any mortgage loan officer. **What do you dislike about LendingPad?** Site sometimes loads slowly during busy times of the day, but is not a huge problem. **What problems is LendingPad solving and how is that benefiting you?** LendingPads migration with other mortgage related services makes life a lot easier for the small mortgage brokers ### 30. The best LOS on the market in my opinion. **Rating:** 5.0/5.0 stars **Reviewed by:** Jeremy S. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 07, 2024 **What do you like best about LendingPad?** I do lots of training with LO's and Lendingpad gives me the opportunity to work simultaneously with them while structuring thier loans. **What do you dislike about LendingPad?** It requires a bit of customization from the customer side, but this really isn't much of a negative. **What problems is LendingPad solving and how is that benefiting you?** Visibility to all loans in the pipeline, including status and tracking. **Official Response from Anais Fernandez:** > Thank you for your positive review of LendingPad! We're thrilled to hear that you find it to be the best LOS on the market. We're also glad that LendingPad allows you to work simultaneously with LO's while structuring their loans, making your training sessions more efficient. We understand that customization can sometimes be a challenge, but we're constantly working to improve our platform and make it as user-friendly as possible. We appreciate your feedback and will take it into consideration for future updates. One of the key problems that LendingPad solves is providing visibility to all loans in the pipeline, including status and tracking. This allows you to have a clear overview of your loan process, making it easier to manage and track your loans. Thank you for choosing LendingPad and for your valuable feedback. If you have any further questions or concerns, please don't hesitate to reach out to our customer support team. We're here to assist you. ### 31. it is ok but it is missing some KEY features that Arive has **Rating:** 1.5/5.0 stars **Reviewed by:** Ryan J. | Enterprise (> 1000 emp.) **Reviewed Date:** January 30, 2024 **What do you like best about LendingPad?** I only use it to get paid, but if it had the features of Arive without mainly a pricing engine, smart fee, and POS intergrated it would be better **What do you dislike about LendingPad?** the dont have smart fee's like Arive now a loan pricer **What problems is LendingPad solving and how is that benefiting you?** i only use it to get paid i use arive to originate **Official Response from Anais Fernandez:** > Hello Ryan! Thank you so much for providing us with your feedback! I wanted to follow up regarding some functionality you mentioned you felt was missing. I wanted to clarify that LendingPad is integrated with SmartFee. We are also integrated with Lodestar and many other title firms that provide free services for fee generation. Additionally, we have a free POS built-in, as well as many POS partners that you can directly integrate with. If you need help finding these features or contacting a representative for any of our integrated partners, please don't hesitate to contact us! We hope this information is helpful! ### 32. Good customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Joseph C. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 30, 2024 **What do you like best about LendingPad?** If im stuck I can text chat and get help quick **What do you dislike about LendingPad?** the new 2023 software I like 2021. But i can switch back and forth. **What problems is LendingPad solving and how is that benefiting you?** Helping me fill out a full app and run AUS to let me know if its a good loan or not and sync with my processor ### 33. Lending Pad positive and negative **Rating:** 5.0/5.0 stars **Reviewed by:** Mike T. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2024 **What do you like best about LendingPad?** Easy platform. Very user friendly and simple to learn. Love the customer service chat feature. **What do you dislike about LendingPad?** Lenders use their own systems and even though they sync with Lending Pad most of the time, it's still hard. **What problems is LendingPad solving and how is that benefiting you?** Lending pad's number one concern needs to be syncing with all the different lenders out there. ### 34. Easy System **Rating:** 5.0/5.0 stars **Reviewed by:** Sarah I. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 01, 2024 **What do you like best about LendingPad?** Everything is easy to find and update, chat feature is helpul as well as the FAQ section, reaching customer support is easy and helpful. **What do you dislike about LendingPad?** Not much, everything has been a great experience so far **What problems is LendingPad solving and how is that benefiting you?** It's communicating with my loan application app and eliminates having to do extra data entry **Official Response from Anais Fernandez:** > Hello there! Your kind words have truly made our day! We're thrilled to know that LendingPad is making a positive impact on your loan origination process. Thank you for taking the time to share your feedback. We're committed to providing excellent support, and we look forward to continuing to serve and support you. If you ever have any questions or need assistance, feel free to reach out. ### 35. This system is easy to use and comstomer service is very reponsive. **Rating:** 4.0/5.0 stars **Reviewed by:** Joseph S. | Loan Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** January 30, 2024 **What do you like best about LendingPad?** I like how easy it is to use. They respond very quickly when I asked them questions. **What do you dislike about LendingPad?** There are a few glitches when it comes to having shared liabilities and assets. **What problems is LendingPad solving and how is that benefiting you?** It is web based, so I can work from anywhere. That makes it extremely valuable to my business. ### 36. Great System! **Rating:** 5.0/5.0 stars **Reviewed by:** Jesse B. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2024 **What do you like best about LendingPad?** LendingPad is easy to navigate and use, I like the intuitiveness of it **What do you dislike about LendingPad?** Sometimes there are bugs or issues and it's not clear where in the system I am missing information, but typically the support helps me figure it out quickly! **What problems is LendingPad solving and how is that benefiting you?** It makes originating loans fast and easy. **Official Response from Anais Fernandez:** > Thank you for sharing your positive experience with LendingPad. We're glad to hear that you find our platform easy to navigate and use, appreciating its intuitiveness. We understand that encountering bugs or issues can be frustrating, but we're pleased to hear that our support team has been helpful in quickly resolving any challenges you face. Your feedback is valuable, and we're continuously working to enhance the system's stability and user experience. It's fantastic to know that LendingPad is making loan origination fast and easy for you. We're committed to providing a seamless and efficient solution to streamline your processes. If you ever have more feedback or if there's anything specific you'd like to see improved, please feel free to let us know. We appreciate your partnership and look forward to continually supporting your loan origination needs with LendingPad. ### 37. Best LOS around! **Rating:** 5.0/5.0 stars **Reviewed by:** Jackie J. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2024 **What do you like best about LendingPad?** The PEOPLE!!! The system itself is super user friendly, but if you run into an issue you can ask them a question and get an immediate response! **What do you dislike about LendingPad?** I wish there was a CRM included with LendingPad. **What problems is LendingPad solving and how is that benefiting you?** They are always updating to make sure the system is seamless! **Official Response from Anais Fernandez:** > Hello and thank you for your wonderful feedback! We're thrilled that you're finding value in LendingPad's constant updates. While our primary focus is on the LOS aspect rather than CRM functionalities, we've partnered with some fantastic industry-leading CRM companies to broaden your options. We appreciate your recognition of our efforts to keep you competitive in the modern market. If you need anything else or any specific features you'd like to suggest for potential future implementation, please let us know. We're here to support your success! ### 38. LP Review **Rating:** 5.0/5.0 stars **Reviewed by:** Melissa H. | Founder and President, Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2024 **What do you like best about LendingPad?** Ease of use, continuous improvements, accessible customer support which provides excellent customer service **What do you dislike about LendingPad?** I do not have any dislikes about the software. **What problems is LendingPad solving and how is that benefiting you?** Easy integration with mobile app and flow of apps automatically flowing into lending pad. The ready available mortgage call reports make annual reporting easy. **Official Response from Anais Fernandez:** > Thank you for taking the time to share your experience with LendingPad. We're thrilled to hear about the positive aspects: Ease of Use and Continuous Improvements: It's great that you find LendingPad easy to use, and we're committed to continuously improving our platform to enhance your experience. Accessible Customer Support: We're pleased to know that our customer support has been accessible and provided excellent service. Offering support when you need it is a key focus for us. Lack of Dislikes: We appreciate your honesty in not having any dislikes about the software. Your satisfaction is our priority, and we're glad LendingPad meets your expectations. Integration and Automation: The ease of integration with the mobile app and the automatic flow of apps into LendingPad is fantastic to hear. We're delighted that these features are benefiting your workflow, along with the availability of mortgage call reports for streamlined annual reporting. If you ever have more insights to share or if there's anything specific you'd like assistance with, please feel free to reach out. Thank you for choosing LendingPad, and we look forward to continuing to support your needs! ### 39. Mortgage Broker at Edge Home **Rating:** 4.5/5.0 stars **Reviewed by:** Drew M. | Mortgage Broker, Enterprise (> 1000 emp.) **Reviewed Date:** February 01, 2024 **What do you like best about LendingPad?** pre-approval layout and tech support. Thanks **What do you dislike about LendingPad?** I don't see where I can enter in my realtor contacts and have it pull through to my CRM (Bonzo) so I have to manually add the agent to my CRM. **What problems is LendingPad solving and how is that benefiting you?** It is my only option for POS **Official Response from Anais Fernandez:** > Thank you for your positive feedback on LendingPad! We're thrilled to hear that you appreciate our pre-approval layout and tech support. Regarding your concern about entering realtor contacts and integration with your CRM (Bonzo), we regret to inform you that, at this time, we are not integrated with Bonzo. Are you currently integrating the two systems through Zapier? We're here to support you, and your insights are crucial in helping us improve your experience with LendingPad. Thank you for choosing us as your LOS solution! ### 40. My experience with lending pad has been solid! **Rating:** 5.0/5.0 stars **Reviewed by:** Wilkin L. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2024 **What do you like best about LendingPad?** I like Michael and the Tech support team! **What do you dislike about LendingPad?** It does not have POS. Doesn't make sense that I need to use a separate POS. **What problems is LendingPad solving and how is that benefiting you?** Need to be able to process files in house before they are submitted to a lender **Official Response from Anais Fernandez:** > Thank you for sharing your feedback about LendingPad! We greatly appreciate your positive comments about Michael and our Tech Support team; they play a crucial role in providing assistance and support. Regarding your mention of LendingPad not having a Point of Sale (POS), we want to clarify that LendingPad does offer a complimentary POS as part of our services. We apologize for any confusion, and we encourage you to explore this feature within our platform. Understanding your need to process files in-house before submission to a lender, we're glad that LendingPad is helping address this requirement for you. If you have any further questions, need assistance with the POS feature, or want to explore more functionalities within LendingPad, please feel free to reach out. We're here to support you in maximizing the benefits of our platform. Thank you for choosing LendingPad, and we look forward to continuing to assist you with your file processing needs! ### 41. Great portal with ease of use **Rating:** 5.0/5.0 stars **Reviewed by:** Jose V. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 02, 2024 **What do you like best about LendingPad?** they are continually updating, and communicate with me **What do you dislike about LendingPad?** Some fonts are hard to read or maybe there are too many words and it can take a second to find your way **What problems is LendingPad solving and how is that benefiting you?** Bridging lenders with consumers with better technology **Official Response from Anais Fernandez:** > Thank you for sharing your feedback about LendingPad. We're delighted to hear that you appreciate our commitment to continuous updates and effective communication. Your satisfaction and understanding of our ongoing efforts to enhance the platform mean a lot to us. Regarding the concern about font readability and the abundance of words, we want to ensure that your experience with LendingPad is as user-friendly as possible. In our theme settings, you have the option to enlarge the font, which may significantly improve readability. This feature is designed to provide users with the flexibility to customize their interface for better comfort and ease of use. We're thrilled to hear that LendingPad is serving its purpose in bridging lenders with consumers through improved technology. Your feedback helps us tailor our platform to meet the evolving needs of our users, and we appreciate your contribution to making LendingPad better. If you have any further suggestions or encounter challenges, please feel free to reach out. Thank you for being a valued member of the LendingPad community. ### 42. Our Company Loves LP **Rating:** 5.0/5.0 stars **Reviewed by:** Megan M. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2024 **What do you like best about LendingPad?** They update the system every couple weeks, to make sure that the system us running very well. **What do you dislike about LendingPad?** I wish they had more roles or people on loans. It would make it easier. **What problems is LendingPad solving and how is that benefiting you?** They are a cloud based system! ### 43. Simple to use and naviation is simple/makes sense **Rating:** 5.0/5.0 stars **Reviewed by:** Esther P. | Mortgage Loan Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** January 30, 2024 **What do you like best about LendingPad?** Dashboard and in-loan sections are easy to navigate **What do you dislike about LendingPad?** Pipeline search doesn't always function the way I'd expect **What problems is LendingPad solving and how is that benefiting you?** Keeps pipeline and loan operations in one place, ease of others to assist with loans as they're able to access **Official Response from Anais Fernandez:** > Thank you for sharing your positive feedback about LendingPad! We're pleased to hear that you find the dashboard and in-loan sections easy to navigate. However, we're sorry to hear about the challenges you've experienced with the pipeline search functionality. Your experience is important to us, and we want to ensure that the search parameters are working as expected. We kindly request you to reach out to our support team to discuss the specifics of the issue you're facing. Our team will be more than happy to investigate and address any concerns regarding the pipeline search. Your feedback is valuable, and we want to ensure a seamless experience for you. We appreciate your understanding and cooperation in helping us improve the functionality for you and all our users. If you have any further questions or if there's anything else you'd like to discuss, please don't hesitate to contact our support team. We're here to assist you and enhance your experience with LendingPad. Thank you for choosing us! ### 44. It's far too complex to navigate compared to other offerings in the industry **Rating:** 1.5/5.0 stars **Reviewed by:** Scottie C. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 30, 2024 **What do you like best about LendingPad?** That it's web based. It's also better than Encompass. **What do you dislike about LendingPad?** it's really not intuitive. Arive for example has a much easier to navigate user experience. **What problems is LendingPad solving and how is that benefiting you?** Not really any.. our company uses it, so I have to use it. **Official Response from Anais Fernandez:** > Thank you for sharing your feedback about LendingPad. We're pleased to hear that you appreciate our platform's web-based nature and consider it superior to Encompass. Your acknowledgment is valuable to us. We are constantly working to enhance the platform's usability and are committed to making improvements based on user feedback. While your company uses LendingPad, and its usage is mandatory for you, we hope that our ongoing efforts to improve the platform will contribute to a more user-friendly experience over time. If you have any specific suggestions or encounter challenges, please feel free to reach out. Your feedback is crucial in guiding our continuous improvement efforts. ### 45. Easy to use! **Rating:** 4.5/5.0 stars **Reviewed by:** Laura F. | Mortgage Loan Officer, Enterprise (> 1000 emp.) **Reviewed Date:** January 30, 2024 **What do you like best about LendingPad?** When I receive an error, the customer chat is responsive and helpful. **What do you dislike about LendingPad?** The error codes are not specific enough to tell me exactly what is wrong. **What problems is LendingPad solving and how is that benefiting you?** I use LendingPad to run AUS for all of my files. **Official Response from Anais Fernandez:** > Thank you for taking the time to share your feedback about LendingPad. We're pleased to hear that you find our customer chat responsive and helpful when encountering errors. Your satisfaction is important to us. Regarding your concern about the specificity of error codes, we understand that decoding these messages may be challenging. Unfortunately, if you are referring to error messages in actions, these come directly from our partners' systems. However, it's important to note that LendingPad support is committed to guiding you in the right direction to get your errors resolved promptly. While we can't control the specificity of external error codes, we strive to provide the assistance and clarity needed to address them effectively. We're glad to hear that you use LendingPad to run AUS for all of your files. If you have any specific error messages or if there's anything else we can assist you with, please don't hesitate to reach out. Your feedback is essential, and we're here to ensure that LendingPad continues to benefit you. Thank you for being a part of the LendingPad community. ### 46. very easy to work **Rating:** 5.0/5.0 stars **Reviewed by:** Paris K. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2024 **What do you like best about LendingPad?** it keeps track of everything and is very easy to work **What do you dislike about LendingPad?** i would like to know how to set up compliance dates **What problems is LendingPad solving and how is that benefiting you?** it is allowing us to keep all of our information and documents in one area **Official Response from Anais Fernandez:** > Hello, and thank you for your positive feedback! We truly appreciate it. Regarding your request to learn more about setting up compliance dates, we recommend scheduling dedicated time with our senior support team. You can do this through your Support tab in LendingPad. If you are a system administrator, please click on 'System Administrator Support' for a personalized 1-on-1 session. Our team is eager to assist you with setting up compliance dates and ensuring you have the information you need. If you have any questions or require further assistance, please don't hesitate to reach out. Thank you for choosing LendingPad! ### 47. One year with Lending Pad and so far so good **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Banking | Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2024 **What do you like best about LendingPad?** Lending Pad has online chat where you can get your questions about the product within 3 mins. **What do you dislike about LendingPad?** Lending Pad should also have customer service on call, sometimes it is much easier than typing a long scenario. Also, the contacts of the appraisals, title and so forth, should be able to edit without having to start over if you have to edit the information. **What problems is LendingPad solving and how is that benefiting you?** loan origination and can monitor companies files across the board. **Official Response from Anais Fernandez:** > Hello and a big thank you for sharing your feedback with us! We're thrilled to hear that our support team's quick response time standard has been instrumental in efficiently addressing your questions and concerns. At LendingPad, we value security and client identity verification, which is why we don't offer traditional phone support. Instead, we provide a live 1-on-1 Zoom Support option called Live Support under your LendingPad support tab. It's a fantastic visual tool that allows our team to provide even more assistance. Be sure to check it out! Regarding the Key Service Providers section, we appreciate your understanding of the added security measures. This section contains sensitive information, and our commitment to maintaining data integrity requires these precautions. If you ever need further assistance or have more feedback, feel free to reach out. Thank you for choosing LendingPad! ### 48. Best LOS system out there. **Rating:** 5.0/5.0 stars **Reviewed by:** Amir N. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2024 **What do you like best about LendingPad?** The customer servvice is what stands out the most. If you need help with something, using the chat function is super simple. And someone usually answers you within 2 minutes with easy to follow guidance. **What do you dislike about LendingPad?** Nothing. This is one of the smoothest systems out there. **What problems is LendingPad solving and how is that benefiting you?** Cloud based software allows us to roll out to a new employee immediately, without delay. It also gives a centralized system where everyone can operate out of. **Official Response from Anais Fernandez:** > Thank you for sharing your thoughts on LendingPad! It's wonderful to hear that the customer service, especially through the chat function, stands out for you. Providing quick and easy-to-follow guidance within 2 minutes is something we pride ourselves on. I'm pleased to know that you find LendingPad to be one of the smoothest systems out there, and it's great that you don't have any concerns or dislikes about it. Your mention of the cloud-based software's immediate onboarding for new employees and the centralized system for collaboration is valuable feedback. We're glad that LendingPad is contributing to the efficiency of your operations. If you have any more insights to share or if there's anything specific you'd like assistance with, feel free to reach out. Thank you for choosing LendingPad, and we're here to continue providing excellent support for your business! ### 49. Always Improving Already Great System **Rating:** 5.0/5.0 stars **Reviewed by:** Austin D. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 02, 2024 **What do you like best about LendingPad?** All online system can be accessed anywhere. **What do you dislike about LendingPad?** Not the best functionality on a mobile device **What problems is LendingPad solving and how is that benefiting you?** Making the mortgage process easier and easier so that borrowers can get the proper info quickly and accurately. **Official Response from Anais Fernandez:** > Thank you for sharing your feedback about LendingPad! We're glad to hear that you appreciate the accessibility of our online system from anywhere. We also appreciate your honesty about the functionality on a mobile device. Your input is valuable to us. Could you kindly advise if you are using the LendingPad app or accessing it through your browser of choice? This information helps us better understand your experience and make improvements. Additionally, we encourage you to submit a new feature suggestion in your Support tab within the LendingPad portal. Your insights are crucial, and by submitting feature suggestions, you contribute to the continuous improvement of LendingPad, especially in terms of enhancing the mobile version. We greatly appreciate your feedback and are committed to making your experience even better. It's fantastic to hear that LendingPad is making the mortgage process easier and more efficient for you, ensuring borrowers get the proper information quickly and accurately. If you have any more suggestions or if there's anything specific you'd like assistance with, feel free to reach out. Thank you for choosing LendingPad! ### 50. Easy to use platform. Excellent customer service and support **Rating:** 5.0/5.0 stars **Reviewed by:** Tianna S. | Enterprise (> 1000 emp.) **Reviewed Date:** January 30, 2024 **What do you like best about LendingPad?** Ease of use, customer support, features, ease of integration **What do you dislike about LendingPad?** Clients sometimes have trouble with the application link **What problems is LendingPad solving and how is that benefiting you?** easy to integrate with lenders sites. easy to upload documents and complete application. one stop shop ## LendingPad Discussions - [Best Practices with LendingPad](https://www.g2.com/discussions/best-practices-with-lendingpad) - 1 comment, 1 upvote - [Understanding what Landing pad actually does.](https://www.g2.com/discussions/understanding-what-landing-pad-actually-does) - 1 comment, 1 upvote - [nothing now](https://www.g2.com/discussions/35643-nothing-now) - 1 comment, 1 upvote - [How can I get more of Lending Pad?](https://www.g2.com/discussions/35570-how-can-i-get-more-of-lending-pad) - 1 comment, 1 upvote - [How many loans you want to close in one month per person?](https://www.g2.com/discussions/35555-how-many-loans-you-want-to-close-in-one-month-per-person) - 4 comments, 1 upvote - [View LendingPad pricing details and edition comparison](https://www.g2.com/products/lendingpad/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-14+07%3A55%3A03+-0500&secure%5Bsession_id%5D=4e90cc63-5295-4b2b-a2a3-ba9a1d4193b7&secure%5Btoken%5D=8cd840a436af83ab0b17bc514e00197ac86aa2841465486e73b1a93e04ef4a13&format=llm_user) ## LendingPad Features **Agentic AI - Loan Origination** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making ## Top LendingPad Alternatives - [Floify](https://www.g2.com/products/floify/reviews) - 4.8/5.0 (57 reviews) - [Calyx](https://www.g2.com/products/calyx-software-calyx/reviews) - 3.8/5.0 (26 reviews) - [TurnKey Lender](https://www.g2.com/products/turnkey-lender/reviews) - 4.7/5.0 (19 reviews)