Taktile Reviews & Product Details

What I like most about Taktile is that it gives Risk and Product real control over the credit strategy without creating engineering bottlenecks. We can design, test, and iterate underwriting flows, pricing logic, and decision policies dynamically while maintaining full transparency and auditability. It enables us to manage the entire decision lifecycle with precision. Review collected by and hosted on G2.com.

While Taktile provides strong flexibility and control over underwriting logic, it can require significant upfront configuration and governance to operate at scale Review collected by and hosted on G2.com.

Taktile gives our risk team full control over credit decisioning. We've integrated credit bureau data, tax authority information, and automated document parsing through the AI Node, all configured directly by the risk team, who understand the business logic best.

The impact on iteration speed has been massive. We can adjust our credit policies, backtest changes, and deploy updates in days. The platform is intuitive, the decision flows are fully traceable, and the support team is outstanding! Review collected by and hosted on G2.com.

We don't have any negative feedback at this point. The platform delivers on what it promises, and the team behind it has been a true partner throughout our journey. Review collected by and hosted on G2.com.

An easy to use platform, that enables Risk teams to make fast decisions, based on a vast array of data sources between KYB, Fraud and more.

Spectacular solutions engineering and integrations teams, who made the process of implementation and flows setup painfree and they have always been very responsive and proactive in solving any problems we have encountered. Review collected by and hosted on G2.com.

Currently there are limited functionalities, but the team is open to develop the needed solutions for you, including custom integrations. Since we've been with Taktile for more than one year now, the functionality has increased a lot. Review collected by and hosted on G2.com.

The decision tracking is wonderful, it's also great to have the snapshots of everything which is accessible at any point in our company history using the platform. Review collected by and hosted on G2.com.

The only downside I've found to using the platform is the inaccessibility to all the variables in a flow from a centralized point, there's no way for me to identify the nodes where I've used a variable without navigating them one at a time or simply running the strategy of testing the flow and seeing where it crashes. This has led us to sometimes simply removing a variable where we don't need it and leave the rest as is to meet deadlines or apply hotfixes. Review collected by and hosted on G2.com.

I really like that Taktile is forward-thinking with its use of AI. We've pushed the boundary of what's possible within our systems using AI to help with queries, formats, and best-case recommendations. Their support and team have been phenomenal, definitely one of the best partners to work with, and incredibly receptive to our feedback. Especially in innovative spaces, they're very helpful when it comes to setting up our own configurations. Even when we risk going in the wrong direction, they guide us to get the outputs we want. Taktile shines in ease of use and offers deep customization where needed, with incredible setup and support. Review collected by and hosted on G2.com.

I definitely would like Taktile to take on more workload in case management. Each run sometimes requires multiple runs or some human intervention. Right now, we handle case management outside of Taktile, but decisions are made in Taktile. Pairing those two systems together would benefit everyone. Review collected by and hosted on G2.com.

Intuitive tool to quickly prototype and speed up integration with external partners. It really speed up our implementation with external bureaus.

Customer support is excelent, they are always really helpful and quick to answer questions/issues. Review collected by and hosted on G2.com.

Flows can grow really big and it's hard to maintain them without being able to modularize and split them more than one level. Review collected by and hosted on G2.com.

I like how Taktile makes it easy to set up integrations with third-party tools like Baselayer and Socure, which manage KYB and KYC processes effectively. The platform allows logic to be created with minimal engineering effort, and it's easy to update, monitor, and manage a manual review queue. Working with the Taktile team is great as they are very knowledgeable and responsive. I find the platform intuitive and, although I might struggle with setup myself, their team makes even complex flows fairly easy. Additionally, I appreciate that integrations with tools like Slack are seamless. Review collected by and hosted on G2.com.

na Review collected by and hosted on G2.com.

I appreciate its flexibility, efficiency, and the intuitive, user-friendly interface it offers. Customer Support is great, but a bit slow. But all in all, it is great and use it 24/7. Review collected by and hosted on G2.com.

Certain features stand out, such as group editing and a more focused AI that delivers instant answers on how to do things. Additionally, advanced text searching covers the interflow and automation of creating data sets, as well as the integration of Python code development. There’s also the integration of a tool that provides functionality within the same rule. Review collected by and hosted on G2.com.

Taktile hits the sweet spot between power and practicality. It gives us the flexibility of a custom-built decision engine without the months of engineering work. Implementation was surprisingly painless — the platform is well-structured, and we were able to get our first flows running far faster than expected.

What I appreciate most is how easy it is to iterate. The UI makes complex logic feel simple, versioning is clean, and pushing changes to production is refreshingly quick. We’re using the platform constantly, and the more we build, the more natural it becomes to integrate Taktile into the rest of our systems.

Their customer support deserves a mention too: fast, knowledgeable, and actually helpful — not the classic “copy-paste support” many SaaS tools fall into. Whenever we’ve hit questions or edge cases, the team has been right there with solid answers. Review collected by and hosted on G2.com.

There honestly isn’t much to complain about. The core platform is strong. If anything, some of the pricing around the AI-powered features feels a bit steep, especially when you're experimenting or scaling usage. It’s not a dealbreaker, but it does make you think twice before leaning fully into those add-ons. Review collected by and hosted on G2.com.

I appreciate Taktile's simplicity and duplicity because it's all outside our services, making it easier to control changes without relying on a deploy on our side. I like that everything is so visual, which makes it easy to find what I'm looking for. Review collected by and hosted on G2.com.

I don't like the autosave option as if someone else is working on the same version as you, you might have problems. Review collected by and hosted on G2.com.