# LoanPro Reviews **Vendor:** LoanPro **Category:** [Loan Management Software](https://www.g2.com/categories/loan-management) **Average Rating:** 4.4/5.0 **Total Reviews:** 57 ## About LoanPro LoanPro is a modern credit and lending platform used by more than 600 financial organizations to build, launch, and manage a wide variety of lending programs. The platform is built on cloud-native infrastructure with an API-first, composable architecture. It offers full lifecycle functionality—covering origination, servicing, collections, payments, and reporting—through one configurable loan management system (LMS). Credit providers partner with LoanPro to overcome limitations of legacy systems, enabling faster product innovation, improved compliance, and scalable operations. Common use cases include consumer installment loans, credit cards, lines of credit, and niche custom programs such as healthcare financing, construction lending, solar financing, and merchant cash advances. Key features and value propositions: - Operational efficiency via the Automation Engine that enables workflow automation, reducing manual effort. Some clients report reallocating 15% of servicing staff thanks to borrower self-service. - Compliance and risk mitigation through dynamic compliance guardrails that adapt to evolving regulations and support easy auditability and real-time reporting. Clients report an average 37% decrease in credit losses one year after switching to LoanPro. - Product innovation facilitated by a configurable platform, including support for new transaction-level credit configurations in a CARD Act‑compliant manner. - Reliability at scale with support for over 24 million accounts, validated performance under high volume, and fast problem resolution. - Integration flexibility, with support for over 100 data providers for credit, fraud, and KYC, along with native support for card issuers such as Visa DPS, Lithic, and Galileo. LoanPro is trusted by leading organizations, from commercial to small business and consumer, including customers such as SoFi, Chime, Intuit, WaFd Bank, and Dave.com. The platform aims to modernize lending infrastructure, ensure regulatory alignment, and deliver customizable credit experiences—while supporting high-volume operations consistently and reliably. ## LoanPro Pros & Cons **What users like:** - Users value LoanPro's **API-first model and secure payments wallet** , enhancing decision-making and customer service efficiency. (14 reviews) - Users appreciate LoanPro's **adaptability and modularity** , enabling customized servicing experiences and rapid deployment for clients. (10 reviews) - Users value the **easy API integrations** of LoanPro, enhancing flexibility and customization for their loan management needs. (8 reviews) - Users value the **ease of use** of LoanPro, appreciating its customizable features and supportive onboarding process. (7 reviews) - Users commend LoanPro for its **excellent customer support** , highlighting responsiveness and collaboration throughout the onboarding process. (4 reviews) - Efficient Process (3 reviews) - Flexible Options (3 reviews) - Users value the **quick response** of LoanPro's team, ensuring smooth resolutions and a collaborative experience. (3 reviews) - Users find LoanPro's **simple navigation** enhances usability, making it easy to locate client information effortlessly. (3 reviews) - Users admire the **user-friendly navigation** of LoanPro, enabling quick access to client information and smooth usage. (3 reviews) **What users dislike:** - Users experience **poor performance** with LoanPro, citing slow interface and issues post-updates affecting usability. (4 reviews) - Users experience **issues with loan functionality** , including poor email communication and limitations in editing important documents. (1 reviews) ## LoanPro Reviews ### 1. Empowers Strategic Growth with Solid Partnership **Rating:** 4.5/5.0 stars **Reviewed by:** Robert D. | Deputy Chief Administrative Officer, SVP, Mid-Market (51-1000 emp.) **Reviewed Date:** February 26, 2026 **What do you like best about LoanPro?** I value the partnership approach LoanPro brings to the relationship. There is meaningful access across levels of the organization, along with clear visibility into the company’s vision and strategic direction. I also appreciate the industry events they host, which bring together partners from different segments of lending to exchange perspectives and best practices. That collaborative environment reflects a strong commitment to customer success and industry leadership. **What do you dislike about LoanPro?** At times, we have experienced a need for more consistent focus during certain phases of implementation. Additionally, some account management transitions created temporary disruptions in continuity. While the majority of our implementation progressed smoothly, certain unique product configuration requests required multiple iterations, which contributed to timeline extensions. **What problems is LoanPro solving and how is that benefiting you?** LoanPro provides a centralized platform of records across our various loan portfolios, including embedded lending, direct, and serviced by other programs. This consolidation strengthens operational control, reporting, and scalability. Its open architecture and extensive datasets support integration with our broader technology ecosystem, enabling us to grow strategically while maintaining flexibility and managing fixed and variable expenses as we scale. **Official Response from Landon Lowder:** > Thanks Bob! We really value the partnership and appreciate you highlighting our commitment to customer success and industry events. I thought the recent event at Sundance came together really well! Your feedback on implementation support and account management continuity is important - we're investing in both areas to ensure smoother transitions and more consistent support throughout complex implementations. ### 2. Essential Loan Management with Stellar API Integrations **Rating:** 5.0/5.0 stars **Reviewed by:** Mike D. | Chief Product Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** February 26, 2026 **What do you like best about LoanPro?** I like LoanPro's secure payments wallet, which we use extensively for processing payments through their onboard payment providers. It's very useful for handling all payment details, including PCI compliance for card accounts, so we don't have to build PCI compliant tools ourselves. I also appreciate the APIs provided by LoanPro, which we use extensively in the software we’ve built for managing our agent and customer experience. LoanPro acts as our accounting base layer for all of our loans and allows us to tap into data easily. LoanPro's support during our data migration was really helpful, making the difficult process worth it in the end. **What do you dislike about LoanPro?** I always wish that responsiveness to issues was a bit quicker, but this is something that we've been working on with them, and things have improved a lot. **What problems is LoanPro solving and how is that benefiting you?** LoanPro provides an accounting base layer for our loans, simplifying integration through APIs. It handles secure payments and PCI compliance, saving us the hassle of building certain tools ourselves. **Official Response from Landon Lowder:** > Mike, this is great feedback - thanks for the detail and review! Appreciate you recognizing the improvements on responsiveness. We're continuing to push on that front. ### 3. API-First Platform with Smooth Automation **Rating:** 4.5/5.0 stars **Reviewed by:** Payton L. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 26, 2026 **What do you like best about LoanPro?** I like the UI of LoanPro. I also appreciate that everything is available via API, allowing us to leverage the data we need in a way that's unique to our business. Additionally, LoanPro helps automate some servicing tasks for our team, like processing the sale of loans and generating the data needed to pass to credit bureaus for transferring ownership of loans to businesses purchasing our debt. This used to be a manual process with associated costs, and LoanPro has effectively eliminated both the process and the costs for us. **What do you dislike about LoanPro?** Integrations with some of our other partners we already leverage to make the platform more seamless, like with our phone system for example, would be great. **What problems is LoanPro solving and how is that benefiting you?** LoanPro automates servicing tasks and eliminates manual processing, reducing costs. Its API-first nature allows for scalable, tech-forward solutions, and generates essential data for loan transfers, addressing limitations of my previous LMS. **Official Response from Landon Lowder:** > Thanks, Payton! Glad our API and automation are streamlining your workflows. Your point about deeper partner integrations is noted - we're working on expanding those connections. ### 4. API-Driven LMS with Real-Time Capabilities **Rating:** 5.0/5.0 stars **Reviewed by:** Heather E. | VP of Product, Mid-Market (51-1000 emp.) **Reviewed Date:** February 26, 2026 **What do you like best about LoanPro?** I like LoanPro's API-first model and the full access to raw data. I appreciate that we're able to pull any details about the loan from the loan management system in real time via API, which allows us to make better decisions and better serve the customer. **What do you dislike about LoanPro?** I wish there were more out of the box banking reports ready to go and that the accounting didn’t rely on plugs to get accurate balances. Setup and migration has been challenging. **What problems is LoanPro solving and how is that benefiting you?** LoanPro supports our loan servicing and collections for collateralized loans. It provides real-time loan boarding and payment tracking via API, offering accurate data to improve servicing engagements. I like the API-first model and full access to raw data, which helps us make better decisions and serve customers effectively. **Official Response from Landon Lowder:** > Thanks, Heather! Glad our API-first model and real-time data access are working well for you. Your feedback on banking reports and accounting setup is noted, we're always looking to improve those areas. ### 5. Flexible, Highly Configurable Platform That Keeps Improving **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 26, 2026 **What do you like best about LoanPro?** What stands out most is the platform’s flexibility and configurability. The system feels highly adaptable across different lending products and more complex use cases, which makes it a strong fit for growing fintechs and specialty finance companies. I also appreciate seeing them consistently invest in new features that help empower the companies using their software. **What do you dislike about LoanPro?** Because LoanPro is highly robust and configurable, there can be a learning curve during implementation and onboarding. It may take strong internal technical resources to fully leverage everything it can do. Some workflows and configuration options aren’t always intuitive at first, and more advanced customizations can require extra time, planning, and iteration to get right. **What problems is LoanPro solving and how is that benefiting you?** LoanPro we solely use loan pro as our core system of record. Because the platform is highly configurable, we’re able to support our current products while knowing we can introduce new loan products in the future without needing to replace our servicing infrastructure. That flexibility allows us to focus on growth and product expansion with confidence that our core system can support it. **Official Response from Landon Lowder:** > Appreciate you highlighting our continued investment in new features! We know the robust configurability comes with a steeper onboarding process. It's a balance we're actively working to improve. ### 6. Dynamic Loan Management with Passionate Support **Rating:** 5.0/5.0 stars **Reviewed by:** Stephanie M. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 26, 2026 **What do you like best about LoanPro?** I really appreciate LoanPro's automation engine as it helps with servicing loans. The software being built on APIs and making them available makes it very dynamic. Also, the people behind it are passionate about what they are building. They deeply care, listen to their customers, and want to innovate. **What do you dislike about LoanPro?** They are growing quickly so their support staff could use more support. The initial setup was moderately difficult with lots to configure, so you need to think through all of the use cases. **What problems is LoanPro solving and how is that benefiting you?** I use LoanPro to manage and service our loan portfolios. The automation engine is helpful, and its API-driven structure makes the software dynamic and flexible. **Official Response from Landon Lowder:** > Thanks, Stephanie! Really appreciate you calling out our team's passion and commitment to innovation. Your feedback on initial setup complexity and support staffing is valuable, we're investing in both areas to make the experience smoother. ### 7. Modern, Efficient, and Easy-to-Use Loan Servicing Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Monique D. | Chief Operating Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2026 **What do you like best about LoanPro?** I like how LoanPro is a modern platform with a lot of efficiencies and ease of use, allowing us to build new products and deliver scalable services efficiently. I can easily make changes, and I appreciate that it continues to have an improvement roadmap. The initial setup was extremely easy for our team. **What do you dislike about LoanPro?** Still needs to support escrow accounts **What problems is LoanPro solving and how is that benefiting you?** LoanPro is a modern platform that provides efficiencies and ease of use for building new products and delivering scalable services. It replaces our old system which was outdated, not scalable, and lacked efficient APIs. **Official Response from Landon Lowder:** > Thanks, Monique! Glad the platform is helping you scale and build new products efficiently. Yes we hear you on escrow accounts. ### 8. Customizable and Automated, Yet Configurations Challenge **Rating:** 4.0/5.0 stars **Reviewed by:** Jordan D. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2026 **What do you like best about LoanPro?** I like LoanPro for its customizable features and the automation it offers. The customization lets us build out exactly what we need for managing our product. The automation ensures consistency and ease of use for our agents. **What do you dislike about LoanPro?** Configuration of certain things can be challenging. Making it easier for new admin users to create configurations. **What problems is LoanPro solving and how is that benefiting you?** LoanPro provides a central place to manage and store customer loan data, execute servicing and collections processes. The customization lets us build exactly what we need, and automation ensures consistency and ease of use for our agents. **Official Response from Landon Lowder:** > Thanks, Jordan! Glad the customization and automation are working well. Your feedback on configuration complexity for new admins is helpful - we're working on it. ### 9. Effortless Loan Management with Excellent Support **Rating:** 5.0/5.0 stars **Reviewed by:** Marine A. **Reviewed Date:** December 18, 2025 **What do you like best about LoanPro?** I really appreciate the excellent support from LoanPro's development and solutions teams. They are knowledgeable, responsive, and truly collaborative, which made a big difference during our integration and product launch. Having both a robust technology and a strong partner is what we value the most about LoanPro. The initial setup was easy too, as the team was responsive and collaborated with us to ensure everything went smoothly. **What do you dislike about LoanPro?** We haven’t encountered any major issues that negatively impacted our experience. **What problems is LoanPro solving and how is that benefiting you?** LoanPro helps us manage the entire loan life cycle, allowing us to handle complex loan structures, calculations, payments, and schedules accurately. It provides a reliable system of record for loans, enabling us to focus on creating borrower experiences and innovating products with a robust, compliant servicing engine. **Official Response from Landon Lowder:** > Thanks so much, Marine! We're glad our development and solutions teams made your integration smooth. Your feedback about their responsiveness means a lot. Looking forward to continually growing together! ### 10. Highly Configurable and Reliable Loan Management System **Rating:** 5.0/5.0 stars **Reviewed by:** Tom B. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 26, 2026 **What do you like best about LoanPro?** I like that LoanPro is highly configurable and reliable. I also appreciate that we're able to provide a custom loan product and customer experience by using the LoanPro platform. **What do you dislike about LoanPro?** Our LoanPro customer success manager has changed more frequently than we would prefer. **What problems is LoanPro solving and how is that benefiting you?** I use LoanPro for managing a small dollar, short-term consumer lending portfolio. It helps in loan management by providing a highly configurable and reliable system, allowing us to create a custom loan product and customer experience. **Official Response from Landon Lowder:** > Thanks Tom it was great chatting with you at Sundance! Good to hear LoanPro is enabling you to build custom loan products. We hear your feedback on CSM turnover - stability there matters and we're addressing it. ### 11. Highly Flexible Platform with Scope for Improved Guidance **Rating:** 4.0/5.0 stars **Reviewed by:** Andrew L. | SVP - Head of Product **Reviewed Date:** February 26, 2026 **What do you like best about LoanPro?** I appreciate LoanPro's great platform flexibility and API library. It lets us configure loans to meet our needs and those of the fintechs that work with us. **What do you dislike about LoanPro?** Since the platform is so configurable, it’s easy to make a mistake. More guidance around standard configuration would be useful. **What problems is LoanPro solving and how is that benefiting you?** LoanPro helps in servicing credit card and installment loans. Its platform flexibility and API library let us configure loans to meet our needs and those of our fintech partners. **Official Response from Landon Lowder:** > Thanks, Andrew! We appreciate the feedback on flexibility and API library. We're continually improving our documentation and best practices and hope that you find the updated guidance useful. ### 12. Boosts Payments and Agent Efficiency **Rating:** 4.5/5.0 stars **Reviewed by:** Jacqui C. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2026 **What do you like best about LoanPro?** I like the ability of LoanPro to allow us to move and grow in areas we need. It's great that I'm currently working on agent walkthroughs and planning to work on ACH retry, which shows the platform's adaptability. **What do you dislike about LoanPro?** I find the agent interface and getting to information efficiently to be things that could be improved. **What problems is LoanPro solving and how is that benefiting you?** LoanPro helps with payments and enhances agent efficiency. It allows us to move and grow in needed areas. **Official Response from Landon Lowder:** > Thanks, Jacqui! Love hearing that you're expanding into new areas with the platform. We're focused on improving the agent interface and information access based on feedback like yours. ### 13. I wish we moved over faster **Rating:** 5.0/5.0 stars **Reviewed by:** RAVI S M. | Co-Founder & CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** September 18, 2025 **What do you like best about LoanPro?** When we first spoke with LoanPro years ago, they weren't able to handle our multi-lender marketplace. But in the intervening couple of years, they have moved so far beyond what we need now — they're building what we anticipate we might need. The product is so well thought out, the attention to detail is incredible — I can tell that this is built by people who love what they do and deeply care about creating the best outcomes for all involved. **What do you dislike about LoanPro?** They don't have everything yet, but they’re clearly on their way to getting there. **What problems is LoanPro solving and how is that benefiting you?** Data availability is so far beyond what our previous system was able to provide to us. The API architecture is brilliantly laid out so that we can get rid of 3 other systems and have everything within one single interface. Not only that, we can provide greater visibility into the current status of every loan to the borrowers themselves and also our lender partners. **Official Response from Landon Lowder:** > Thanks for the great review Ravi! We're glad our platform has evolved to meet your needs, helping you consolidate multiple systems into one interface with our API architecture. We appreciate you noticing our commitment to continuous improvement, and we’re proud to be your partner! ### 14. Best Vendor **Rating:** 5.0/5.0 stars **Reviewed by:** Michael H. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2026 **What do you like best about LoanPro?** The people and process. It is very easy to work with them and implement to unbelievable not stressful and actual enjoyable. **What do you dislike about LoanPro?** I don’t have anything to report at the moment. The team and product fit our needs. **What problems is LoanPro solving and how is that benefiting you?** Loan management and servicing for our auto loans initially then eventually all our loans. **Official Response from Landon Lowder:** > Thanks, Michael! Great to hear our team and implementation process worked well for you. Appreciate you taking the time to share! ### 15. Reliable Loan Management with Easy Integration **Rating:** 4.0/5.0 stars **Reviewed by:** Mark B. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2026 **What do you like best about LoanPro?** I like that LoanPro is reliable and standardized with a full audit trail. The APIs are great because they make it easy to integrate into our applications. **What do you dislike about LoanPro?** The UX could be improved **What problems is LoanPro solving and how is that benefiting you?** LoanPro is reliable and standardized with a full audit trail, making it easy to integrate into our applications. **Official Response from Landon Lowder:** > Thanks, Mark! Glad our APIs and audit trail are working well for you. We're working on UX improvements! ### 16. Unmatched Flexibility and Powerful Automation for Fast-Growing Teams **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 18, 2025 **What do you like best about LoanPro?** LoanPro delivers real flexibility. The configuration engine is powerful, handles complex products without workarounds, and scales well. Servicing automation reduces operational risk, the ledger is solid, and the APIs are strong, enabling clean integrations across the stack. Bottom line: control, speed, and governance, strong ROI for fast-growing operations. **What do you dislike about LoanPro?** The learning curve for this product is quite steep. Setting it up initially, as well as making more advanced changes, demands significant expertise and a considerable investment of time. **What problems is LoanPro solving and how is that benefiting you?** It centralizes and automates core servicing functions, payments, interest calculations, adjustments, and compliance, eliminating manual work and reducing errors. For us, the benefit is operational leverage: faster product launches, fewer exceptions, and confidence that the ledger is accurate. **Official Response from Landon Lowder:** > Thanks for the feedback on our flexibility and automation! We know the learning curve is steep, and your point about the expertise needed upfront is really helpful. We're constantly working on making implementation smoother. Appreciate you sharing your experience! ### 17. Innovative Yet Challenging Loan Servicing **Rating:** 3.5/5.0 stars **Reviewed by:** Yokota S. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 26, 2026 **What do you like best about LoanPro?** I like LoanPro's proactive nature and excitement for innovation. I also use and value the loan payment portal feature. **What do you dislike about LoanPro?** Configuration issues, missing and issues with receiving necessary reports. **What problems is LoanPro solving and how is that benefiting you?** LoanPro provides an end-to-end loan servicing platform, streamlining the entire loan process. **Official Response from Landon Lowder:** > Thanks for the feedback Yokota. Glad the payment portal and our innovation focus are resonating. We hear you on configuration and reporting - those are priorities for us. If you'd like to discuss specifics, feel free to reach out to your account team anytime. ### 18. CoFounder **Rating:** 5.0/5.0 stars **Reviewed by:** Steve N. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2026 **What do you like best about LoanPro?** Amazing company built on awesome tech and even better people. **What do you dislike about LoanPro?** If you don’t like LoanPro, then you’re a hater **What problems is LoanPro solving and how is that benefiting you?** Helping with our LMS and repayment **Official Response from Landon Lowder:** > Haha glad you like LoanPro then and are not a hater;) Thanks Steve! Appreciate the love for the tech and team. ### 19. Easy-to-Use Platform with Great Support from the LoanPro Team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** January 20, 2026 **What do you like best about LoanPro?** LoanPro provides a great platform to execute business needs in an easy-to-use format with great support from the LP team. They work through implementation steps to help us successfully onboard. **What do you dislike about LoanPro?** I haven't found anything to negatively discuss about LoanPro. Challenges are easily overcome with help from the team. **What problems is LoanPro solving and how is that benefiting you?** LoanPro is solving communications gaps to move our loan management, servicing, and origination forward. Easy integrations help to automate what used to be lengthy, manual processes and help us be more efficient. **Official Response from Landon Lowder:** > Thanks for the kind words about our team! We're glad the implementation support helped you get up and running smoothly. Appreciate you sharing your experience! ### 20. End-to-End, Scalable Lending Platform with an Impressive API-First Approach **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 26, 2026 **What do you like best about LoanPro?** The only lending platform that is end to end, scalable, and modern with their API-first approach. I just attended their Customer Advisory Board and was extremely impressed with how they’re using AI to drive operational efficiency. **What do you dislike about LoanPro?** Honestly, LoanPro is incredible. It’s been amazing to work with them **What problems is LoanPro solving and how is that benefiting you?** Operational efficiency with automated servicing, decreasing credit losses **Official Response from Landon Lowder:** > Thanks for the kind words about our API-first approach and how we're using AI for operational efficiency! It's great to hear the Customer Advisory Board left a strong impression ### 21. All necessary information **Rating:** 5.0/5.0 stars **Reviewed by:** Javier G. | Collections Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2025 **What do you like best about LoanPro?** LoanPro does have the information needed to discuss the status of an account with a client. While having a conversation with them, I can navigate the system easily! **What do you dislike about LoanPro?** LoanPro could be a little bit cleaner in terms of how many things you find in the HomeScreen. It would be better to have an interface with nothing on it but a search bar for names, phone numbers or things like that. **What problems is LoanPro solving and how is that benefiting you?** Where can I find information **Official Response from Landon Lowder:** > Thanks, Javier. It’s great to know that our platform is helping you keep all the necessary information in one place. We’re constantly improving our UI, and we’ve noted your feedback on simplifying the HomeScreen dashboard. ### 22. LoanPro is not meant for equipment finance lenders **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 28, 2025 **What do you like best about LoanPro?** The UI is modern and looks nice but that is it. **What do you dislike about LoanPro?** The functionality and integrations are not seamless. The user is not able to edit the DocuSign envelope before it is sent out. The automatic emails that are sent to the customer are ugly and incorrect. I am not always notified about automated emails that are sent to the customer, even though I should be. I am not able to call LoanPro for customer support. LoanPro does individually amortize multiple units on one contract. **What problems is LoanPro solving and how is that benefiting you?** LoanPro appears to be geared more towards fintechs and credit card issuers and BHPH lenders, not equipment financing. **Official Response from Landon Lowder:** > Thank you for your candid feedback. We're truly sorry to hear about the issues you've experienced, and we want to ensure you have a clear path to success with the LoanPro platform. Your satisfaction is our top priority, and we're committed to making this a positive experience for you. Automated Emails and Notifications We understand the importance of having full control over your customer communications. All automated email content is client-approved, and our teams can help you adjust the look and feel at any time. We also have built-in functionality to alert you to any automated emails sent to customers, and we can configure this so you're only notified about the emails you wish to receive. DocuSign and Contract Management Due to the legally binding nature of DocuSign, envelopes are typically uneditable once created. However, if you need different versions of a contract for specific scenarios, our teams can work with you to build out alternative versions to meet your needs. Customer Support and Product Fit We're disappointed to hear you've had trouble reaching our support team. We take all support requests seriously and have a dedicated Customer Success and Support team ready to assist you. Our records show you are not currently utilizing your full allotment of included support hours. We would love to connect you with them to address your specific use case, especially with equipment financing and the amortization of multiple units on one contract. We have already noted your review, and members of our Customer Success and Support teams will be reaching out to you shortly to schedule a call to resolve these issues. ### 23. LoanPro is very user friendly **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** August 28, 2025 **What do you like best about LoanPro?** LoanPro is very user friendly, easy to navigate, and learn. When we have any complicated loan situations and we reach out, they are always quick to solve those situations for us. We use LoanPro almost daily and don't typically have any problems with it. **What do you dislike about LoanPro?** My least part of LoanPro is the new setup. I still use the old version as it's been more user friendly with my experience. **What problems is LoanPro solving and how is that benefiting you?** For me as a user, the only problem I have ever had is dual interest loans. They were always able to help us with creating those. **Official Response from Landon Lowder:** > Thank you for your positive feedback! We're glad to hear that LoanPro has been helpful in solving your loan situations. We understand your preference for the old version and will take that into account as we continue to enhance the user experience. We appreciate your continued support and use of LoanPro! ### 24. Loan servicing the way you want it **Rating:** 4.5/5.0 stars **Reviewed by:** Evan A. | Enterprise (> 1000 emp.) **Reviewed Date:** September 18, 2025 **What do you like best about LoanPro?** LoanPro’s platform functions and out the box modularity has allowed our teams to build the ideal servicing experience at our own speed without needing a team of engineers **What do you dislike about LoanPro?** The email content editing tool is not very good. It doesn’t have analytics or support modern email design code for formatting. **What problems is LoanPro solving and how is that benefiting you?** Launching new products in record time, servicing a $2.5 billion portfolio without needing to engineer our own solutions from scratch. We are able to build what we want to service our customers our way. **Official Response from Landon Lowder:** > It's great to hear that LoanPro has helped you launch new products quickly and efficiently service your portfolio. We apologize for the inconvenience with the email content editing tool and will incorporate the feedback to work on improving this feature. ### 25. Great Platform! **Rating:** 5.0/5.0 stars **Reviewed by:** Lilian N. | Loan Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** August 21, 2025 **What do you like best about LoanPro?** I just recently started using LoanPro and can honestly say that it has made our work much easier and has provided an organized space for all our data. It allows us to be more productive and to process more of our accounts. **What do you dislike about LoanPro?** I have not encountered any issues as of yet. **What problems is LoanPro solving and how is that benefiting you?** It is allowing processing time to get reduced. **Official Response from Landon Lowder:** > Hi Lilian, thanks for the review! We're glad to hear that processing time is more productive and organized. We appreciate your partnership! ### 26. LoanPro is a good but could be much better! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2025 **What do you like best about LoanPro?** LoanPro is great with providing excellent reporting data of the inventory and makes it easier to create queues to work out of. **What do you dislike about LoanPro?** LoanPro can improve on the user friendliness of the interface. Maybe redesigning the look to make it much easier to locate information on the screens or include more colors to help guide the eyes better. And sometimes after updates, some wizards or sandbox doesn't work properly. **What problems is LoanPro solving and how is that benefiting you?** LoanPro is working on the integration of RDN into our system, which will make it much easier for us to complete the repo assignment tasks via RDN without a lot of manual labor. **Official Response from Landon Lowder:** > Thank you for your feedback. We’re glad to hear your use of queues help organize your work so well. We hear you on the design and interface changes, we are constantly working on improving that. If you have a specific wizard or sandbox reset you can reach one of our team member at support@loanpro.io ### 27. Easy User Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Christine D. | Supervisor of Negotations, Mid-Market (51-1000 emp.) **Reviewed Date:** August 21, 2025 **What do you like best about LoanPro?** I like how easy it is to navigate through the platform. It is very user friendly and easy to quickly locate all of the clients information. **What do you dislike about LoanPro?** I haven't found anything I do not like about the platform. **What problems is LoanPro solving and how is that benefiting you?** It makes having all my clients info in one central location much easier and saves me a lot of time **Official Response from Landon Lowder:** > Thanks, Christine! Glad you find our platform so intuitive to use and that you are able to locate all of the clients information with ease. We appreciate your partnership! ### 28. Amazing platform solution with endless opportunities **Rating:** 5.0/5.0 stars **Reviewed by:** Amy W. | Enterprise (> 1000 emp.) **Reviewed Date:** September 18, 2025 **What do you like best about LoanPro?** The flexibility to customize experience for agents and the user. The ability to put different lending products into the platform and tailor the servicing and collections lifecycle to each products needs. **What do you dislike about LoanPro?** Given the endless opportunities for customization it’s also unnerving to ensure that multiple products work cohesively in the platform without unintended side effects **What problems is LoanPro solving and how is that benefiting you?** LoanPro is providing forward thinking and integrations for us to ensure longevity in one platform for all our lending products. **Official Response from Landon Lowder:** > Thank you for highlighting the flexibility and customization options that LoanPro provides! We understand the challenges of ensuring seamless integration of multiple products and are committed to addressing any unintended side effects to provide a cohesive platform experience. ### 29. LoanPro is the most comprehensive LMS around! **Rating:** 5.0/5.0 stars **Reviewed by:** Timothy L. | Limited Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** September 18, 2025 **What do you like best about LoanPro?** We are an important partner with LoanPro and our mutual clients love the fact that they can launch their product fast with accuracy. **What do you dislike about LoanPro?** We don’t have anything which we dislike about LoanPro. We wish we could have partnered up sooner. **What problems is LoanPro solving and how is that benefiting you?** A lot of our clients need a fast and reliable LMS and LoanPro has always been our goto partner. **Official Response from Landon Lowder:** > Thank you for your kind words Timothy! We value our partnership and are committed to providing reliable solutions for you and our clients. ### 30. Partnering with LoanPro **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan R. | Enterprise (> 1000 emp.) **Reviewed Date:** September 18, 2025 **What do you like best about LoanPro?** Working with LoanPro has been engaging and transparent. **What do you dislike about LoanPro?** There have been many changes in ownership of the partnership but I feel we are now on the right track to move forward. **What problems is LoanPro solving and how is that benefiting you?** We currently partner with LoanPro for payments but we are looking to expand into cash flow underwriting **Official Response from Landon Lowder:** > Ryan, thanks for the great review! We're proud you find our partnership engaging and transparent. We appreciate your understanding of the past changes and are excited to grow with you as you expand into cash flow underwriting! ### 31. LoanPro in a nutshell **Rating:** 2.5/5.0 stars **Reviewed by:** Dusty f. | Program Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 21, 2025 **What do you like best about LoanPro?** Lot of different options to choose from. **What do you dislike about LoanPro?** Pretty slow at times. Some of the features is not needed. **What problems is LoanPro solving and how is that benefiting you?** All information in one spot. **Official Response from Landon Lowder:** > Hi Dusty, thanks for your honest feedback. We’re sorry to hear about the slow load times, we're actively working on optimizing our platform's performance as we grow. Our platform is highly configurable, which is why some features may not be relevant to you, but are critical to other clients' specific needs. We'd like to help you with your workflow to make sure you’re getting the most value. Feel free to reach out to a member of our team at support@loanpro.io, we’d love to help. ### 32. Epic & they truly care to help you **Rating:** 5.0/5.0 stars **Reviewed by:** Jonathan A. | Co-Founder, CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** September 18, 2025 **What do you like best about LoanPro?** The software is top tier. They have been building for so long and it shows **What do you dislike about LoanPro?** The api is a bit difficult to use until you try hard enough to learn the language. **What problems is LoanPro solving and how is that benefiting you?** They are helping to spread the data layer to as many institutions as possible **Official Response from Landon Lowder:** > Thanks Jonathan for your positive review! We're committed to providing top-tier software and are continuously working to improve our API and make learning the language more user-friendly. ### 33. LOAN PRO **Rating:** 3.5/5.0 stars **Reviewed by:** Kianna D. | Insurance claims rep, Small-Business (50 or fewer emp.) **Reviewed Date:** August 21, 2025 **What do you like best about LoanPro?** Loan pro is very good at displaying the amt past due and all of the customer's payment history. **What do you dislike about LoanPro?** I dislike how everything isnt easily accessible on the home page. **What problems is LoanPro solving and how is that benefiting you?** It is helping me with explaining the customer's payment history and interest rates **Official Response from Landon Lowder:** > Hi Kianna, thank you for the honest feedback. We’re happy you’ve had a positive experience with explaining customer’s payment history. We hear you on the navigation issues and want to help you get the most out of our platform. We are continually refining the UX, feel free to reach out to support@loanpro.io with any questions or roadmap suggestions. ### 34. Very good **Rating:** 5.0/5.0 stars **Reviewed by:** Stephanie B. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 18, 2025 **What do you like best about LoanPro?** Fantastic CSMs, customization, configurability **What do you dislike about LoanPro?** It’s not publicly traded so I cannot buy stock :( **What problems is LoanPro solving and how is that benefiting you?** All my problems **Official Response from Landon Lowder:** > Thanks for the great review Stephanie! Glad to hear you appreciate our CSMs as much as we do! ### 35. The system works well to help us manage our B2B loans. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2025 **What do you like best about LoanPro?** The calculation engine works well and supports our use cases. **What do you dislike about LoanPro?** The user interface is dated and sometimes very slow. **What problems is LoanPro solving and how is that benefiting you?** It is the source of truth for all of our B2B loans. **Official Response from Landon Lowder:** > Thank you for the great review! We’re proud to hear that our platform is handling your B2B loans so well. We designed our system for scale and are glad it’s working for you. Your feedback on the UI is noted, and we're always improving the experience. ### 36. Great people to work with **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** September 18, 2025 **What do you like best about LoanPro?** Very easy to get assistance. Always improving software. **What do you dislike about LoanPro?** Reporting, credit card issues, expired cards, bad calls continue to transmit to bank. **What problems is LoanPro solving and how is that benefiting you?** Quick flow on smart panel. This will help call center to move into LP **Official Response from Landon Lowder:** > We're glad to hear that you find it easy to get assistance and that you appreciate our continuous software improvements. We understand your concerns about reporting, credit card issues, and bad calls, and we are constantly working to address these issues to improve your experience with LoanPro. ### 37. LoanPro review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** September 18, 2025 **What do you like best about LoanPro?** The flexibility to build up new things without engineering resources **What do you dislike about LoanPro?** Clojure is not very readable when trying to find what the full rule flow is **What problems is LoanPro solving and how is that benefiting you?** LoanPro is our loan processor **Official Response from Landon Lowder:** > Glad our platform gives you the flexibility to build! We hear your feedback on Clojure's readability and would like to help you understand the rule flow. Please reach out to support@loanpro.io ### 38. Fun Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) **Reviewed Date:** September 18, 2025 **What do you like best about LoanPro?** They will work with you and answer any questions you have! **What do you dislike about LoanPro?** Nothing yet. They’ve been very accommodating. **What problems is LoanPro solving and how is that benefiting you?** Credit Card Servicing, better functionality with our core system **Official Response from Landon Lowder:** > We're glad to hear that you had a positive experience with our customer service team! If you have any further questions or need assistance, feel free to reach out. ### 39. Serviceable Customizable Solution **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 18, 2024 **What do you like best about LoanPro?** They offer a lot of customization in terms of data models. They have even helped us get set up for being able to access our data directly for making our our reports/APIs and other needs. We have good direct access to the LoanPro team for troubleshooting and questions and people respond quickly. **What do you dislike about LoanPro?** The customization also leads to some confusing data structures and not always easy to know where to find what we need. There's not always consistency between the data/APIs. While we've worked out some better communication patterns, we find things will break with. No notice of changes other than our systems error and we have to ask "did something change?" When we get direct access to folks on the technology side, things do tend to go a bit smoother. The UI is not super intuitive (in my opinion) and feels a bit dated. **What problems is LoanPro solving and how is that benefiting you?** A loan servicing platform. API integrations to our systems, reporting, internal administration access and supplying access to our customers. **Official Response from Landon Lowder:** > Thanks for your feedback. We're glad you find our platform customizable and our team so responsive. We take the issues you mentioned seriously and have since made recent improvements to our platform to address them. If you're still experiencing problems, as always please reach out to us at support@loanpro.io so we can help. ### 40. Great out of the box LMS Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2024 **What do you like best about LoanPro?** LoanPro's biggest strength is in its people and in ease of Implementation. The LP Team has been great to work with and is always very responsive to our needs. I have yet to encounter a situation or question that they wer eunwilling to work through with us. Everyone I have worke dwith has been a great partner, always takign the time to ensure we have waht we need. **What do you dislike about LoanPro?** There really is not much to dislike. When we first began using LP, there were times that the navigation was not as intuitive as I had hoped, but as their product (and our experience) evolves, the navigation seems to as well. They certaonly do not have the "if it is not broke don't fix it" mentality, as they often push out enhancements and features to aid in ease of use. **What problems is LoanPro solving and how is that benefiting you?** LP helped us take our loan product to market quickly and allows us to service our portfolio efficently and confidently. **Official Response from Landon Lowder:** > Thanks for the review! We're so glad our team and platform have made a positive impact, helping you get your product to market quickly and service your portfolio efficiently. We appreciate you recognizing our commitment to continuous improvement, and we're proud to be your partner! ### 41. Very good **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** November 05, 2024 **What do you like best about LoanPro?** Easy to uses. The integration options are also a huge advantage, as it connects well with other software and tools, which simplifies managing data across platforms. **What do you dislike about LoanPro?** The interface can feel a bit complex and overwhelming at first, especially for new users. **What problems is LoanPro solving and how is that benefiting you?** LoanPro solves several key issues by centralizing loan management and automating complex tasks, which is a huge benefit. **Official Response from Landon Lowder:** > Thanks so much for the review! Happy to hear that our platform's integrations and API-first infrastructure are a huge benefit for you. We understand that the interface can feel overwhelming for new users, as our platform is designed to be highly configurable for a wide range of credit programs. We're committed to making our system easy to navigate and provide the right resources to help you get the most value out of our platform. ### 42. Friendly and Helpful Customer Support **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 19, 2023 **What do you like best about LoanPro?** What I appreciate about LoanPro is their extremely friendly and helpful account support. I worked with a really excellent team of people who worked very diligently to ensure that I understood any issues with my portfolio and how they could be best resolved. If there was anything that required troubleshooting, my account management team would make themselves available for calls to ensure that the solution was understood by both parties. It is from their partnership that I credit my loan servicing knowledge - they made me better at what I already do and that level of detail is invaluable. **What do you dislike about LoanPro?** It took some time to build up the best communication pathways that worked for both of our teams. However, once we communicated those standards, we were able to troubleshoot quicker and discuss needs more efficiently. **What problems is LoanPro solving and how is that benefiting you?** Since my company doesn't have an in-house software, LoanPro is able to effectively fill the gap. **Official Response from Landon Lowder:** > Thank you for the review! We're so glad you find our support team to be friendly and helpful. Building a transparent and helpful partnership is at the core of our brand. We commit to play our role in your growth as you continually innovate and scale. ### 43. Great APIs and intuitive UI **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2024 **What do you like best about LoanPro?** Is very easy to use the available API and there are some good integration with payment processors and communication services like sending notification to our customer after an specific event is triggered. **What do you dislike about LoanPro?** Some APIs are locked or not well documented, but the IT team can help with that. **What problems is LoanPro solving and how is that benefiting you?** API first LMS and automating some part of the servicing. **Official Response from Landon Lowder:** > We're glad to hear that you find our APIs easy to use and that you appreciate the integrations with payment processors and communication services. We understand that some APIs may not be documented perfectly which we are currently working on, but our IT team is available to assist with any questions or issues you may encounter. ### 44. Great product and team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 17, 2024 **What do you like best about LoanPro?** Highly customizable, we rely a lot on their APIs and love the robustness of their integrations. They have a great team too with good response times. **What do you dislike about LoanPro?** No comments really, if we were to not use their APIs, I think the platform would not be as useful to us. But this is not the case. **What problems is LoanPro solving and how is that benefiting you?** Automate loan servicing **Official Response from Landon Lowder:** > Thank you for the kind words! We’re so glad you're having a great experience with our product APIs and team. We appreciate your partnership and business. ### 45. Excellent Loan Servicing Software **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 19, 2023 **What do you like best about LoanPro?** LoanPro customer service support is always quick to repsond and very helpful with our requests or questions. The software is easily customizable and the API functionaliy makes for seamless integration. **What do you dislike about LoanPro?** Not the most intuitive software, but the rebost knowlege center contains most information needed. **What problems is LoanPro solving and how is that benefiting you?** The new line of credit feature will be helpful for our portfolio moving forward. **Official Response from Landon Lowder:** > Thanks for the review! We’re happy you find our loan servicing software so functional and our team great to work with. We're committed to keeping our knowledge center updated as you scale to ensure you have everything you need to succeed. ### 46. Loan service by LoanPro **Rating:** 4.0/5.0 stars **Reviewed by:** Rajat B. | Technical Resource Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** July 06, 2023 **What do you like best about LoanPro?** Robust and user-friendly APIs for feature development and implementation. A contemporary user interface for everyday use. Outstanding assistance from devoted account managers with in-depth expertise of loan servicing. **What do you dislike about LoanPro?** Understanding all the features and functionalities requires some learning.Occasional key rotation is necessary.Constantly need to stay current with releases. They have a partnership with a particular business, so you can only use the services they provide and not the business you prefer. **What problems is LoanPro solving and how is that benefiting you?** We've been using this software for approximately six months, and we're continuously learning. However, every time we run into a difficulty, it is resolved extremely quickly. **Official Response from Landon Lowder:** > Thanks for the review. That’s great to hear that our APIs, modern UI, and expert account managers are valuable to you. We appreciate your feedback about the learning curve and our releases, and we're always focused on making our platform more intuitive. We also hear your point about limited partnerships, and we've since expanded our ecosystem and API-first approach to give our clients an array of options to fit their needs. ### 47. Easy to manage loan **Rating:** 5.0/5.0 stars **Reviewed by:** Nikhil M. | Manager HR, Import and Export, Mid-Market (51-1000 emp.) **Reviewed Date:** September 25, 2023 **What do you like best about LoanPro?** Good option for Loan, ease to use. and help to manage finacials **What do you dislike about LoanPro?** not as such. everything looks good so far. **What problems is LoanPro solving and how is that benefiting you?** I was stuck in financial issues Loanpro not only help but also give solution & guidance. **Official Response from Landon Lowder:** > We're glad to hear that LoanPro has been a good option for managing your finances and has helped you through your financial issues. We're proud to be a partner that provides guidance and support, and we appreciate your business. ### 48. Delightful customer service **Rating:** 3.5/5.0 stars **Reviewed by:** Anjuman . | Data Scientist, Small-Business (50 or fewer emp.) **Reviewed Date:** July 02, 2023 **What do you like best about LoanPro?** The clear terms and service they provide is very helpful **What do you dislike about LoanPro?** There is nothing to dislike. They have seamless customer service and they have clear clear terms that help users. **What problems is LoanPro solving and how is that benefiting you?** It has loan servicing, payments and borrower relationships wrapped in one stop solution which is a great innovation **Official Response from Landon Lowder:** > Hi Anjuman, thanks for your kind review! We're glad you find our customer service seamless and our all-in-one platform a great innovation. We appreciate you saying there was "nothing to dislike", and we’re curious what may have held the review back to 3.5 stars. Since your review, we've made a lot of improvements and would love to show you. Please feel free to reach out to our team at support@loanpro.io. ### 49. I've never hated a software so much in my entire life. **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 13, 2022 **What do you like best about LoanPro?** There's truly nothing I like about this software. Its interface is terrible, nothing is intuitive AND they bill you for support but never fix anything. **What do you dislike about LoanPro?** EVERYTHING. We're going to get rid of this software as soon as we can. We're a tech company so I can promise the issue is not our ability to use technology. We were "sold" on a software that was "highly customizable," but every time we try to customize something we're told "sorry, that's not customizable." My question is what is customizable???? I truly couldn't be less satisfied with this software. If you're considering LoanPro as a solution, don't. To reiterate: not only does support bill for their time, they also don't fix anything. Save yourself the time and money and find a different LMS. **What problems is LoanPro solving and how is that benefiting you?** It was supposed to help us service loans. Speedchex/ACHq (the processor we integrated into LoanPro) is great, LoanPro is not. We will eventually cancel our contract with LoanPro but keep our contract with Speedchex/ACHq. **Official Response from Landon Lowder:** > We are truly sorry to hear about your experience. Your feedback is important to us, and we apologize that our platform did not meet your expectations in 2022. We take your comments on our interface, customizability, and support very seriously. Since then, we have made significant improvements to the platform. We would welcome the opportunity to connect with you to better understand the issues you faced. Please reach out to us at support@loanpro.io. ### 50. LoanPro - loan servicing software **Rating:** 4.0/5.0 stars **Reviewed by:** Rammy G. | Sales Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2022 **What do you like best about LoanPro?** LoanPro is a very easy software and a good program for any company with loan services. **What do you dislike about LoanPro?** If you want to combine this software with a text reminder for your customer's payment. They have a partnership with a specific company, which means that you can't use the company you like but the one they offer only. **What problems is LoanPro solving and how is that benefiting you?** We have about 6 months with this software, we are still learning. But definitely every time we have issues the problem is solved super quick. **Official Response from Landon Lowder:** > Thanks for the great review, Rammy! We're glad you find our software easy to use and that our team resolves your issues so quickly. We hear your feedback about limited partnerships for text reminders. 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