MX Reviews & Product Details

The people at MX are very easy to work and communicate with, from the client management side to the customer support side. They are curious to understand how our product works and what our needs are, so they can offer or build solutions into their product. Issues do come up, of course, but they are quick to resolve those issues and easy to work with in the meantime. Review collected by and hosted on G2.com.

We have seen their support team go through lots of changes over the years, and those gaps in training can result in different handling of our tickets. Review collected by and hosted on G2.com.

We had an outstanding experience with MX. Especially their tech integration team, their Bank account authorization widget needed some enhancements for our business and they were quick to make those changes for us. Our customers use this quite frequently to validate their bank accounts and find it very easy to use. Customer support if needed has been spot on! Review collected by and hosted on G2.com.

Regarding using the widget for Bank Authorization, The ability to approve only one account for integration would be an excellent enhancement instead of having to get AUTH on all accounts housed at a particular bank. Review collected by and hosted on G2.com.

We now have access to view the data we've had for so long, but never had a way to view it. We can see and analyze insights of our customers' behavior. I like that we can target market based on what data we see. Review collected by and hosted on G2.com.

I dislike that the reports on the analytics don't export exactly as they look on the admin side. Review collected by and hosted on G2.com.

They are a data company that delivers best in class experiences. Their core values speak to using data to make the world a better place. And their actions live up to that value. They are also one of the first data companies that I've talked to that understand data isn't just transactional. That experience, feedback, and empathy all play a role. They want to understand my customers - what's important to them and what they struggle with - to hear from them directly, and not just want access to their financial data for selfish gains. Review collected by and hosted on G2.com.

I dislike very little - they are always transparent about their roadmap and their processes. Anything I disliked they have already changed and improved. Review collected by and hosted on G2.com.

MX gets that data is about empowering both clients and our teams. What matters and how can we systematically use that to help? Review collected by and hosted on G2.com.

We've had more issues with uptime on the mobile app than I'd like. The quality appears to have degraded but I know they are working to rectify. Review collected by and hosted on G2.com.

MX is reliable as a product and they go above and beyond to make sure they meet your needs as a customer and individually. I feel like a partner instead of a number and that has made all the difference for us and knowing MX will grow with us and help connect us to others. Review collected by and hosted on G2.com.

That's a hard one. I wish they had a KYC and KYB services. Would make a better all in one platform and allow me not to have to use so many vendors. After talking with the product team I understand why they chose to not incorporate everything into their services and to allow for better partnerships but it's on the wish list still. Review collected by and hosted on G2.com.

Understanding that data is the key to understanding the customer and therefore is the most critical strategic advantage for a financial services organization. Review collected by and hosted on G2.com.

Development of the app is no longer fully supported Review collected by and hosted on G2.com.

Bespoke customer support throughout the onboarding journey. Review collected by and hosted on G2.com.

Our partnership is still new, nothing negative to report. Review collected by and hosted on G2.com.

I've worked with every financial data aggregator in the business - none come close to the level of support and customer commitment that MX provides me. Review collected by and hosted on G2.com.

Had some language differences to start that led to confusion about product pricing. The concept of coterminus minimums is unique in the aggregation industry and made it through in our initial contract without any discussion nor acknowledgement of how that affect the product usage. Review collected by and hosted on G2.com.

data quality, can do attitude, business acumen Review collected by and hosted on G2.com.

slow response time, missing description, missing data (e.g. notifications, 3rd party subscriptions, ...) although data fields are there Review collected by and hosted on G2.com.