--- title: Klara Reviews meta_title: 'Klara Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 112 reviews by the users' company size, role or industry to find out how Klara works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 112 scale: '5' date_modified: '2026-08-04' parent_category: name: Patient Experience url: https://www.g2.com/categories/patient-experience-88bbaea1-3b81-4636-8255-4b3ab72d3675 --- # Klara Reviews **Vendor:** Klara **Category:** [Patient Engagement Software](https://www.g2.com/categories/patient-engagement) **Average Rating:** 4.6/5.0 **Total Reviews:** 112 ## About Klara Constant phone calls lead to long wait times, fragmented communication, endless phone tag, unhappy patients, and staff burnout. With Klara, medical practices are able to improve their operational efficiency and centralize patient communication channels with a true system of engagement, integrated with the leading EHRs, and used throughout the entire practice. Every touchpoint throughout the patient journey can be automated with Klara, from appointment reminders to post-visit instructions and beyond. Practices can also communicate with third-party healthcare providers, such as pharmacies, to reduce the time it takes for things like prior authorizations to get approved. Improving patient care and collaboration is as easy as texting. Klara is a leader in patient communication and collaboration whose platform empowers patients to take more control of their healthcare experience and practices to increase efficiency. We help HIPAA-compliant healthcare providers effectively communicate with their patients by transforming high phone volume into two-way messaging. Medical practices across specialties such as dermatology, plastic surgery, OBGYN, family and internal medicine, otolaryngology, pediatrics, primary care, and many more use Klara to improve their patient experience while streamlining their internal administrative workflows. ## Klara Pros & Cons **What users like:** - Users love Klara for its **user-friendly communication** , providing quick and safe interaction with their doctors' offices. (23 reviews) - Users love the **ease of use** of Klara, enjoying seamless communication and customization options for patient interactions. (21 reviews) - Users appreciate the **simplicity of patient communication** with Klara, enjoying easy access and outreach capabilities. (18 reviews) - Users recognize the **efficient texting communication** of Klara, enhancing patient interaction and streamlining operations effectively. (12 reviews) - Users praise the **easy and intuitive interface** of Klara, enhancing productivity and communication with patients. (11 reviews) - Messaging Management (10 reviews) - Customer Support (9 reviews) - Easy Access (9 reviews) - Navigation Ease (9 reviews) - Communication Efficiency (8 reviews) **What users dislike:** - Users find Klara's **limited features** frustrating, as it hampers easy use and lacks necessary customization options. (6 reviews) - Users experience significant **communication issues** with Klara, facing difficulties in accessing past conversations and receiving timely support. (5 reviews) - Users face **messaging issues** in Klara, including glitches, unclear messages, and difficulties in managing communications effectively. (5 reviews) - Users struggle with **search issues** in Klara, often unable to find closed conversations or locate patients efficiently. (5 reviews) - Users express frustration with **limited messaging features** , including small texts and lack of customization options. (3 reviews) - Poor Customer Support (3 reviews) - Software Bugs (3 reviews) - Technical Issues (3 reviews) - Difficult Navigation (2 reviews) - Difficult Setup (2 reviews) ## Klara Reviews ### 1. It has been very user friendly **Rating:** 5.0/5.0 stars **Reviewed by:** heather b. | clinical supervisor, Small-Business (50 or fewer emp.) **Reviewed Date:** December 03, 2024 **What do you like best about Klara?** It is helpful that patients get reminder **What do you dislike about Klara?** Assinging can get confusing to people .. **What problems is Klara solving and how is that benefiting you?** People do not no show for appointments that much **Official Response from Danielle Corrales:** > We appreciate your feedback, Heather. Thank you! ### 2. Klara is very useful to me because I am able to communicate with patients is a timely matter. **Rating:** 5.0/5.0 stars **Reviewed by:** Stephanie B. | Patient Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** August 22, 2024 **What do you like best about Klara?** It is helpful because it is more convenient then to make a telephone call. Patient usually will respond using Klara quicker. **What do you dislike about Klara?** The downside is that some patient's opt-out either because they do not know how to use it or they don't want to bother with the notifications. **What problems is Klara solving and how is that benefiting you?** I feel that it allows the office to respond to patient's concerns or questions in a timely fashion. **Official Response from Erin McCoy:** > Thanks so much for your feedback, Stephanie! We're thrilled to hear Klara has been so useful to you. ### 3. I love using Klara to connect with patients. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** December 10, 2024 **What do you like best about Klara?** I love Klara because of how easy it is to use and there are so many different features. **What do you dislike about Klara?** There is really nothing I dislike about Klara. **What problems is Klara solving and how is that benefiting you?** Klara helps me by letting me know when a patient has read a message or getting in contact with a patient. **Official Response from Danielle Corrales:** > Thank you for taking the time to leave a review! We appreciate the positive comment. ### 4. Thanks for making my job much easier **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** September 20, 2024 **What do you like best about Klara?** Klara is HANDS DOWN a game changer!!! From the ease of the texting service to all of the extra features. Klara is amazing. Customer service is also A++++ the chat feature makes everything much faster than waiting on hold. The first thing that I do in the morning is sign on to Klara, I use it for so many things. **What do you dislike about Klara?** That we didn't find it sooner. Sometimes there are glitches, but quickly fixed. **What problems is Klara solving and how is that benefiting you?** Communication with patients is much easier and faster now. **Official Response from Erin McCoy:** > Thank you for this wonderful feedback — we love hearing your enthusiasm for Klara! Thank you for choosing us for your patient engagement solution. ### 5. Klara is great! **Rating:** 5.0/5.0 stars **Reviewed by:** Artem S. | Medical biller, Small-Business (50 or fewer emp.) **Reviewed Date:** August 20, 2024 **What do you like best about Klara?** Klara has been an absolute game-changer for our medical practice. The platform's intuitive interface and robust features have significantly improved our patient communication and overall efficiency. **What do you dislike about Klara?** Klara's pricing structure and mainatance might be a little expensive for company's budget. **What problems is Klara solving and how is that benefiting you?** Streamlining the appointment scheduling process, making it easier for both patients and providers to manage their schedules. **Official Response from Erin McCoy:** > Thanks so much for sharing your thoughts! We're thrilled to hear about your Klara experience! ### 6. Time saver! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2024 **What do you like best about Klara?** It is very easy to use and the support is amazing when you run into an issue that you need assistance with. I like that our practice can see the log of conversation that anyone has had with the patient, that way we know right where to pick up, and duplicate information is not being delivered. **What do you dislike about Klara?** I honestly have not run into any issues with Klara at this time. They have been a great support in assisting with any problem I have had along the way. **What problems is Klara solving and how is that benefiting you?** I can reach out to any of our patients, or non-patients to communicate with them about our practice needs. I can set it up where I get the notification on the patient's response and I don't have to worry about missing a reply. ### 7. Klara makes patient communication a breeze **Rating:** 5.0/5.0 stars **Reviewed by:** Katie L. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2024 **What do you like best about Klara?** Ease of use, ability to collect driver's license and insurance cards, automatic scheduling, and appointment reminders. Ability to have patients send a photo of their concerns, thus limiting unnecessary trips to the office and unnecessary use of appointment time for the providers. **What do you dislike about Klara?** I wish we had the ability to set-up automatic templates without needing to contact our rep to set them up. **What problems is Klara solving and how is that benefiting you?** HIPAA compliant messaging to patients, Telemedicine appointments, obtaining signed documents without the need for patients to come to the office, pre-appointment registration, and instructions. Post appointment instructions. ### 8. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** December 03, 2024 **What do you like best about Klara?** Being able to quickly text back and forth with patients **What do you dislike about Klara?** There is not anything I do not liek about kara **What problems is Klara solving and how is that benefiting you?** Easier and quick communication with patients **Official Response from Danielle Corrales:** > We're so happy you're enjoying Klara! Thank you for sharing. ### 9. Klara is easy to navigate **Rating:** 5.0/5.0 stars **Reviewed by:** Kemisha L. | Patient Access Rep, Enterprise (> 1000 emp.) **Reviewed Date:** August 20, 2024 **What do you like best about Klara?** I like being able to speak with patients and schedule them easily on the app **What do you dislike about Klara?** Sometimes older paople can become confused with the dates in klara **What problems is Klara solving and how is that benefiting you?** When a patient is working they can still speak with us to schedule appointments **Official Response from Erin McCoy:** > We really appreciate you sharing how Klara has helped ease the scheduling and communication process, Kemisha! ### 10. Very satisfied **Rating:** 5.0/5.0 stars **Reviewed by:** Gabrielle O. | Medical Receptionist, Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2024 **What do you like best about Klara?** The convience when communcating with patients. **What do you dislike about Klara?** The duplicating of patients in our EMR system. **What problems is Klara solving and how is that benefiting you?** Quick and effieicent communication between staff and patients- creates less of a hassle when patients need quick answers. ### 11. Easy and convenient! **Rating:** 5.0/5.0 stars **Reviewed by:** Theresa L. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2024 **What do you like best about Klara?** Klara is super easy to use as both a patient and medical team member. **What do you dislike about Klara?** The only thing I have found to be difficult is when mulitple accounts are linked to one phone number, like parents of children. **What problems is Klara solving and how is that benefiting you?** Helps with the number of phone calls and missed calls we're getting in the clinic and helps get questions answered and problems solved quick and efficiently. ### 12. Very efficient and user friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Raymond F. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2024 **What do you like best about Klara?** Contacting and informing the pt with any updates. **What do you dislike about Klara?** lags at moments but thats uncontrollable **What problems is Klara solving and how is that benefiting you?** Keeping up to date conversations with the pt ### 13. Amazing **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2024 **What do you like best about Klara?** I like that we are able to communicate with patients easily via text but still maintain HIPAA compliance. **What do you dislike about Klara?** It doesn't automatically integrate the patient's we have in our EMR, and it would be nice for us to have it give us notification once we receive a text like an actual texting application. **What problems is Klara solving and how is that benefiting you?** It is minimizing the calls we get ### 14. Game changer for patient engagement **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2024 **What do you like best about Klara?** Klara makes communication and patient organization a breeze. I love how easy it is to exchange messages and increase productivity. Errors and inconsistencies go way down with Klara. **What do you dislike about Klara?** It can be a bit difficult to onboard and get everyone used to. **What problems is Klara solving and how is that benefiting you?** It gives a centralized place to communicate with and note information about patients. ### 15. Klara **Rating:** 5.0/5.0 stars **Reviewed by:** Verena T. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2024 **What do you like best about Klara?** The easy communication Customer Support Easy of Integration **What do you dislike about Klara?** At the moment there is nothing wrong, is very intuitive plarform **What problems is Klara solving and how is that benefiting you?** The communication with the patients, inform about their medicine status ### 16. Klara - a necessary tool in healthcare! **Rating:** 5.0/5.0 stars **Reviewed by:** Annette F. | Practice Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 29, 2022 **What do you like best about Klara?** What I like most about Klara is the ability to easily manage incoming and outgoing texts to our patients - Since we cannot answer all incoming calls, Klara texting has made a big impact to our internal workflow and overall patient satisfaction **What do you dislike about Klara?** What I don't like about Klara is that you are unable to mark messages as urgent **What problems is Klara solving and how is that benefiting you?** Our biggest issue was our inability to manage the number of incoming calls. Our patient satisfaction score was low, and our patients' number one complaint was that they could not communicate with our office. One staff member did nothing but retrieve voicemail messages and return calls all day long. With the Klara texting, all staff can manage messages throughout the day and I gained back my FTE, who is now back on the clinic floor attending to patients instead of retrieving messages. ### 17. Save the headache, go with a company that has a phone number! **Rating:** 0.0/5.0 stars **Reviewed by:** Jewel R. | Independent Recruiter / HR Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** January 02, 2023 **What do you like best about Klara?** I liked the idea of having a tool that could easily interact with patients but the reality of how it works have been underwhelming. **What do you dislike about Klara?** Klara has no customer service or support. They do not have a phone number to call and no one has a voicemail greeting on their phone. It is very hard to get anything resolved with this organization. The product requires an authentication that kicks parents out every 30 days. Klara doesn't seem to know how to work around this. **What problems is Klara solving and how is that benefiting you?** I tried to cancel the service as our former rep told us would be no problem, now the company has been giving me the run around for iver 5 months about this cancellation. Often times going a month before answering a question. Currently it is 1/2/2023 and I am waiting for a reply from an email 12/9/2022 **Official Response from Francesca Belmer:** > Hi Jewel, Thank you for sharing your experience and I apologize for the challenges you had toward the end of your journey with us. We strive to provide exceptional customer service. However, it's clear from your message that your experience did not meet that. Our Customer Success leadership team informed me that they've reached out and canceled your services. While we're very sorry to see you go, we hope you take this action as a step in the right direction. We take our customers' feedback to heart and use it as a cornerstone of our future offerings and in improving our overall customer journey. If you ever need to contact us, our Support team is available at support@klara.com. Thank you so much! Francesca from Klara ### 18. Great convenience and transparency **Rating:** 4.0/5.0 stars **Reviewed by:** Melissa O. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 02, 2023 **What do you like best about Klara?** I love the ability to see all phone/text messages in one place. The automations save time and the electronic platform allows for patients to complete the check in process prior to coming into the office. **What do you dislike about Klara?** I am frustrated by the number of undelivered messages to patients. Also, if a patient sends a text rather than calling after hours, it goes into "unassigned" rather than the After Hours - On Call inbox. **What problems is Klara solving and how is that benefiting you?** Allows for more transparency in messages, who is attending, and allows more flexibility for patient communication. It is very useful to be able to send self schedule calendars also. ### 19. Klara was a medium experience **Rating:** 2.5/5.0 stars **Reviewed by:** Abeni M. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 02, 2023 **What do you like best about Klara?** The note portion and the fact that you can delete messages. The experience was medium. It worked well, with no glitches, but many clients preferred direct text messages as opposed to an app. **What do you dislike about Klara?** That the clients had to download the app. My boss often complained about poor customer service dealing with Klara. I think if they had better customer service, we possibly would have stayed. **What problems is Klara solving and how is that benefiting you?** Communication with the customer and organizing conversations by putting them in categories. We were able to see who were potential new clients and existing clients and contact for billing and financial concerns. ### 20. Changed our Practice! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** November 29, 2022 **What do you like best about Klara?** It makes communicating with our patients so much quicker. We can ask them for documents that are very hard and require a lot of time to scan in otherwise. It is easy to comomunicat3e with other team members regarding specific patient accounts. **What do you dislike about Klara?** It would be nice if Klara integrated with our EMR system so that we could upload documents to the patient's chart easier. We also wish that we could delete employees that we no longer use, but instead, we have to leave them as "disabled". **What problems is Klara solving and how is that benefiting you?** Klara is lowering our call volume, helping us obtain patient records, we are able to communicate more efficiently with patients of all ages. We aren't having to make as many outbound calls. ### 21. Incredibly Helpful **Rating:** 5.0/5.0 stars **Reviewed by:** jacquelyn c. | office manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 05, 2022 **What do you like best about Klara?** I like giving the patient a quick response without picking up the phone and calling them. They can ask a question and get an answer faster. **What do you dislike about Klara?** I WISH THERE WAS A WAY TO INTEGRATE THE MESSAGES WITH THE PATIENT's CHART SO THE MESSAGES ARE IN THEIR OFFICIAL MEDICAL RECORD. **What problems is Klara solving and how is that benefiting you?** Before Klara, I would get 30-60 voicemails a day, and it was very time-consuming to listen, write the messages down and go back and forth with the patients. ### 22. I am a faithful customer since the beginning! **Rating:** 4.0/5.0 stars **Reviewed by:** Gregg P. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2023 **What do you like best about Klara?** Style, iPhone app, secure, cool, reliable **What do you dislike about Klara?** Inability to meet with more than one client in telesessions, also the term patient is fixed and it would be good to be able to use the terms Client and Customer also **What problems is Klara solving and how is that benefiting you?** Everything in one place ### 23. Perfect patient communication portal **Rating:** 5.0/5.0 stars **Reviewed by:** Ana S. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 02, 2023 **What do you like best about Klara?** How easy is to communicate with patients. How easy is to send pdf files and other documents **What do you dislike about Klara?** Sometimes Klara logs me out for no reason, we also had so trouble w/ payment processing **What problems is Klara solving and how is that benefiting you?** Helping us to facilitate patient communication ### 24. A Great Way To Text Securely With Our Patients **Rating:** 4.5/5.0 stars **Reviewed by:** Mark W. | Information Technology Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** November 29, 2022 **What do you like best about Klara?** Klara allows us to text with our patients giving them and us a venue to communicate quickly and efficiently. **What do you dislike about Klara?** Their reporting system leaves a lot to be desired. It's impossible to get what we need to show productivity. **What problems is Klara solving and how is that benefiting you?** Klara is allowing us to communicate with our patients much more efficiently. You can multitask and stay off of the phones or emails. ### 25. Klara is the best!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Ashley G. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 29, 2022 **What do you like best about Klara?** Broadcast texting, sending patient consents and forms to sign prior to arrival, the new feature that shows unconfirmed appointments for the follow ing day. Everything! **What do you dislike about Klara?** Sometimes the consent forms take a few minutes to come back to us or show that they have been completed.. other than that, nothing! **What problems is Klara solving and how is that benefiting you?** encripted messaging between us and patients ### 26. excellent, and a great time saver for my nursing staff **Rating:** 5.0/5.0 stars **Reviewed by:** debbie P. | RN office manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 29, 2022 **What do you like best about Klara?** easy communication with patients saves time for my nursing staff and they are not playing phone tag. great for confirming appointments **What do you dislike about Klara?** I do not recognize any downside to Klara at this time **What problems is Klara solving and how is that benefiting you?** HIPAA compliant, easy to receive pictures through the site and feel confident you are maintaining their privacy, time saver. ### 27. Klara has significantly helped our communication between staff and patients. **Rating:** 5.0/5.0 stars **Reviewed by:** Ashley D. | Clinical Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** December 15, 2022 **What do you like best about Klara?** Klara is incredibly easy to use and the Telemedicine function has been wonderful **What do you dislike about Klara?** Wishing that Klara had an app for patients to keep on their phone. **What problems is Klara solving and how is that benefiting you?** Back and forth communication has decreased significantly. ### 28. Easy communication **Rating:** 4.0/5.0 stars **Reviewed by:** Patricia M. | Physician Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** December 06, 2022 **What do you like best about Klara?** Klara provides easy communication with my patients, staff and myself. Klara is very user -friendly. It is HIPAA-compliant and has customizable templates that save my staff and myself time. **What do you dislike about Klara?** Multiple accounts can be made for the same patient, which makes it hard to navigate through old messages **What problems is Klara solving and how is that benefiting you?** Saving myself time and allows me to respond to patients when I cannot make a phone call. ### 29. Easy to use, accommodating and practical **Rating:** 5.0/5.0 stars **Reviewed by:** Valerie V. | Service Supervisor, Small-Business (50 or fewer emp.) **Reviewed Date:** November 30, 2022 **What do you like best about Klara?** Th integration with Nextech. Works like it's one complete program. **What do you dislike about Klara?** Patients sometimes struggle with using it. **What problems is Klara solving and how is that benefiting you?** Patient communication, document sharing and internal messaging regarding patients. ### 30. a good experience **Rating:** 4.5/5.0 stars **Reviewed by:** Ally C. | Front Office Staff, Small-Business (50 or fewer emp.) **Reviewed Date:** November 29, 2022 **What do you like best about Klara?** Our rep is the most helpful part of klara he is quick to respond and knows what he is doing. I also like the transcription **What do you dislike about Klara?** That some patient do not auto link to modmed if they have already left a voicemail **What problems is Klara solving and how is that benefiting you?** Transcription and auto texting **Official Response from Erin McCoy:** > Thank you for the feedback, Ally! We always love to hear that someone is enjoying our product. And we're constantly working to improve, including when it comes to our ModMed integration. Stay tuned! ### 31. Excellent communication platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** November 30, 2022 **What do you like best about Klara?** Ease of use, automation, and user control **What do you dislike about Klara?** Some automations haven't been fine tuned yet and there are some restrictions that leave much to be desired **What problems is Klara solving and how is that benefiting you?** Appointment confirmation, digitized forms, direct communication with less waiting on the phone ### 32. Klara makes it easy for the team to communicate with patients and with one another as issues arise. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** November 29, 2022 **What do you like best about Klara?** The ability to access Klara on my cell phone **What do you dislike about Klara?** Having to log in each time a new alert comes in **What problems is Klara solving and how is that benefiting you?** Klara is helping to decrease the number of calls to my answering service. ### 33. Great addition **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** December 01, 2022 **What do you like best about Klara?** Improves patient communication and streamlines automatic processes **What do you dislike about Klara?** no live customer reps or support needs new features rolled out more quickly **What problems is Klara solving and how is that benefiting you?** communication ### 34. A game changer for the office **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** March 16, 2020 **What do you like best about Klara?** What I love the most about Klara is the voicemail transcription. We used to spend 20-30 minutes every HOUR checking voicemails. Now we breeze through them and our patients get much quicker responses **What do you dislike about Klara?** There is not much I dislike- It works so well. **Recommendations to others considering Klara:** Although it may seem daunting at first, you'll soon realize it is a modern, efficient, easy, and secure way to stay in contact with your patients. **What problems is Klara solving and how is that benefiting you?** The problems we are solving are time management, quicker response to patient inquires and concerns, ease of sending documents and results while remaining HIPAA compliant. The benefits include our patients feeling encouraged that their doctor's office is coming into "2020" and our patients feeling they have an effective way to contact the office and bypass our phones. ### 35. Updated Review **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** June 09, 2021 **What do you like best about Klara?** Works well as a patient messaging system. Decent video/telemedicine functionality. **What do you dislike about Klara?** Update: After some effort, Klara did let us out of our contract and we upgraded our review from 2 to 6. I appreciate Klara's patient communication functionality but did not like it as an all-in-one team tool. Hard to know before you start using a product how it actually works. I would recommend Klara have a sandbox period for this reason. (Original) Unless you like checking multiple platforms every few minutes, Klara is not for you. As a communication tool it only works to securely message patients (or video call patients). You cannot directly team message. I was assured it was also a team messaging tool when I signed up for it and the demo team made it seem like this funtionality was built in. When we realized it was not and asked for help, we were told to "make fake patients" to use as team members to "work around". If you have used Slack, this is a ridiculous. Tried to cancel 2 weeks into use and denied any refund or cancellation and will be held to the full 12 months at a cost of over $3100. We were not offered any trial period or sandbox. Why trap customers after misrepresenting their offering? This is the unedited cut and pasted email from Klara in response to our concerns: Email from Klara "Customer Success Manager" "Hi Dr. ...., Thanks for letting me know. Have you tried using work arounds for the internal messaging such as making a fake patient and communicating in there and tagging the appropriate colleague? I'd love to share my screen and show you what I mean if you're available. I'd love to find any way to solve this for you because from my end, it looks like you've had some really good usage of the product so far and from reading your last email it seems like you see the value in using it as a patient communication tool as well. Let me know if you have tried this, if you'd like a screen share about it, your overall thoughts, etc. so we can figure out a way to proceed! Best, M...." **What problems is Klara solving and how is that benefiting you?** We acheived HIPAA compliant text messaging with patients. ### 36. Amazing **Rating:** 5.0/5.0 stars **Reviewed by:** Shireen B. | Medical assistant, Enterprise (> 1000 emp.) **Reviewed Date:** March 09, 2020 **What do you like best about Klara?** I like the fact that I an communicate with patients and pharmacies directly and not have to play phone tag. I also like the fact that you can see when someone reads your message, it gives you confirmation that they received it. **What do you dislike about Klara?** There is nothing I dislike about KLARA. It is very efficient **What problems is Klara solving and how is that benefiting you?** Klara is a fast and easy way to communicate with staff, patients and pharmacies. It has really been a life savor ### 37. Collaborative Software for Patient Interactions and Communication **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** January 06, 2022 **What do you like best about Klara?** Klara allows healthcare providers to communicate in real-time on a private and secure platform. **What do you dislike about Klara?** Klara can be somewhat cumbersome to learn how to use for the patient but once the patient gets up and running it runs fairly smooth. **What problems is Klara solving and how is that benefiting you?** Klara allows providers to communicate with patients on a private platform which allows them to send and receive sensitive information easily. ### 38. KLara Review **Rating:** 4.5/5.0 stars **Reviewed by:** Sharon K. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 10, 2020 **What do you like best about Klara?** Klara makes it very easy for me to communicate with pharmacies regarding my patients prescriptions **What do you dislike about Klara?** Nothing. I am very happy with the service **What problems is Klara solving and how is that benefiting you?** Mainly prescription issues and allows patients to request a refill rather than having to call the office ### 39. Klara makes healthcare easier **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Alternative Medicine | Mid-Market (51-1000 emp.) **Reviewed Date:** August 10, 2021 **What do you like best about Klara?** I am most impressed with Klara's patient scheduling abilities in that we are able to schedule directly on the portal from our iphones. **What do you dislike about Klara?** I dislike how the instructions for first learning the website are not the most clear. It took me a while to understand how to use all of the features. **What problems is Klara solving and how is that benefiting you?** I am most able to help the patients whom I work with to feel that they have better management over their healthcare. ### 40. Klara messaging! The hip way to communicate! **Rating:** 5.0/5.0 stars **Reviewed by:** Jessica B. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 05, 2020 **What do you like best about Klara?** Having Klara offers so many positives. I am used to working in a doctor's office when all of the phone calls hit at once - lunch, or end of day. With Klara, you have freedom to answer and respond to patients when you have free time! No need for a long conversation or phone tag! With Klara you can message patients about their results, call them in medications or refills, ask unlimited questions/send unlimited answers all in your done time. It also makes things much easier for patient's to contact us. Instead of having to call and wait to be (possibly) transferred to the right nurse, they can send a quick message and get directly in contact with whoever they are needing to speak to. I LOVE THIS! **What do you dislike about Klara?** NOTHING :-) I have been using Klara for over 8 months now, and I've never had a problem with the system so far. **What problems is Klara solving and how is that benefiting you?** Having Klara offers so many positives. I am used to working in a doctor's office when all of the phone calls hit at once - lunch, or end of day. With Klara, you have freedom to answer and respond to patients when you have free time! No need for a long conversation or phone tag! With Klara you can message patients about their results, call them in medications or refills, ask unlimited questions/send unlimited answers all in your done time. It also makes things much easier for patient's to contact us. Instead of having to call and wait to be (possibly) transferred to the right nurse, they can send a quick message and get directly in contact with whoever they are needing to speak to. I LOVE THIS! ### 41. Game Changer! **Rating:** 5.0/5.0 stars **Reviewed by:** Samantha F. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 19, 2020 **What do you like best about Klara?** Klara gives you the freedom to communicate with your patient via text and video. You can easily send any paperwork/documents to the patients, which would eliminate the use of wasted paper also many patients tend to lose docs given to them and this has definitely helped with that issue.. Its very simple to use, even our patients who struggle with new technology have been able to use and communicate with Klara just fine. I absolutely love that I am able to reach out to my patients directly/personally. I or the patient can communicate at our own convenience, which you cannot ask for anything better than that! Klara has 100% been a game changer in the med field. **What do you dislike about Klara?** So far, i have no complaints! I Love using Klara to be able to personally communicate with my patients. **Recommendations to others considering Klara:** This is an investment for your company. It has definitely changed the game. You are able to speak to your patients on a more personal level. also you can go back to your conversation with each patient where you left off and vise versa. I highly reccomend Klara to any business to all doctor offices. I wish my personal doctors office would begin using Klara. **What problems is Klara solving and how is that benefiting you?** I don't have to worry about patients not answering my calls and or saying they did not get my voicemail. With the click of a button i can send the patient whatever information i am needing to get across and the patient may reply when convenient for them. Instead of having to wait for a time of the day to call back, and most patient will end up forgetting to call back because we all get busy and that's understandable. But with Klara you just simply text back your reply and that's all. No call, no being placed on hold or getting transferred to multiple people. I think every business thats deals with patients should invest in Klara. Trust me! ### 42. Klara has been a game changer! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2020 **What do you like best about Klara?** The thing I love most about Klara is how it's given our practice the ability to reduce paper waste. I love how at the touch of a button we can easily send our patients instructions for their procedures. Klara has been really easy to learn. It's not complicated. It's very straight forward. **What do you dislike about Klara?** Klara can be challenging for our elderly patients. We also find that we have a number of patients who don't like using it because they want to get someone on the phone. People want the phone call interaction. I also really dislike using it for scheduling because it can be a lot of back and forth and take up MORE time than a phone call. There are some patients who are the perfect Klara candidate that just get it. With these patients, the value of Klara being used in our practice outshines the challenges so I'm grateful for it. I'm a big user of MyChart. I wonder if it would be easier for the patient to have a dashboard similar? **What problems is Klara solving and how is that benefiting you?** It's helped so that we use less paper. It's helped so that our providers are more efficient with their time and able to send patient info at the click of a button. It's really helped our reception team filter calls and identify urgent messages. It also helps our patients who aren't able to have a phone conversation during the work day to be able to ask questions and have their answers faster. ### 43. Great platform to communicate with patients **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Medical Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** March 04, 2020 **What do you like best about Klara?** I love the speed and ease with which you can answer a patient and let them know you are taking steps to resolve their issue. I also liek being able to communicate with pharmacies and authorize refills, send PHI for PAs and involve them in a 3 way conversation with the patient when needed. **What do you dislike about Klara?** I would like more options for klara messages to be sent into instead of just the unassigned folder. Having multiple inboxes (but not assigned to one specific person) **What problems is Klara solving and how is that benefiting you?** Speed of communication, texting platform eases confirmations of appts, access to patients during the workday, they are very unlikely to answer a phone call but having a conversation with them via text allows us to resolve problems in a timely manner and reduces call volume. ### 44. MY COLLEAGUES AND I HAVE BEEN USING KLARA FOR ALMOST 1 YEAR AND IT IS GREAT! **Rating:** 5.0/5.0 stars **Reviewed by:** Ashley G. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2020 **What do you like best about Klara?** MY COLLEAGUES AND I HAVE BEEN USING KLARA FOR ALMOST 1 YEAR NOW TO COMMUNICATE WITH PROVIDER OFFICES AND IT IS GREAT! I LOVE HOW WE CAN ALSO COMMUNICATE WITH OUR PATIENTS AS WELL VIA KLARA WITHOUT CALLING THEM OR THE PATIENT CALLING US. THANKS KLARA!! **What do you dislike about Klara?** THERE IS NOTHING THAT I DISLIKE ABOUT KLARA **What problems is Klara solving and how is that benefiting you?** GETTING FASTER RESPONSES FROM PROVIDERS WHEN IT COMES TO GETTING ALTERNATIVE RX'S FOR PATIENTS/ PATIENT DEMOS ### 45. Easy to use. Always helpful when needed! A+ **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** April 06, 2020 **What do you like best about Klara?** What I like best is if I have a question or run into a problem there is always someone to help. No waiting around for a day or two for an answer- the help is quick & efficient- which is great for me being the impatient type. **What do you dislike about Klara?** There really are not any areas that I dislike. Klara is very helpful allowing me to excel in responding to patients- and for patients as well- to get in touch with me! **Recommendations to others considering Klara:** Get it! For me, it's a wonderful way to communicate with patients & staff- and it's so easy for our patients to use as well. **What problems is Klara solving and how is that benefiting you?** I feel the number 1 problem solved is that our patients know that my office can be easily reached and that the site is safe. ### 46. Klara makes HIPAA compliant communication easy! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** February 14, 2020 **What do you like best about Klara?** Klara sends me alerts when I have a message from a patient, so nothing gets missed! It shows us when the patient has read the message, and allows us to assign their responses to the appropriate staff member. This allows us to respond more quickly and to provide better patient care. I am fairly new in my position, but it was very easy to learn how to use this system. **What do you dislike about Klara?** There is a patient app for iPhones, but I wish there was an app for Androids as well. **What problems is Klara solving and how is that benefiting you?** I really like being able to reply to phone calls via Klara, because this saves a lot of time that would be spent on phone calls. Additionally, if I leave a voicemail for a patient, I can follow-up with a Klara message that makes it easier for patients to respond. Also, this allows us to ensure that the patient receives our message through read receipts. It is easy to integrate the information in Klara into our charting system for easy documentation. Klara staff is always available if there is an issue or assistance is needed. ### 47. Happy MD **Rating:** 5.0/5.0 stars **Reviewed by:** C S. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2020 **What do you like best about Klara?** The platform is very easy to use. Entering patient data is simple, templates are easily created, patients love it because it is not a portal and they avoid using the phone. We use it for appointment reminders, intake forms that can be filled out from a patient's phone in about 3 minutes, lab results, and sending records. Patients use it to text message the office and avoid a phone call. **What do you dislike about Klara?** It would be nice if we could schedule reminders to go out at a future dates. **What problems is Klara solving and how is that benefiting you?** Cut down phone calls by 90% (not an exaggeration) ### 48. Convenience and Ease **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** March 04, 2020 **What do you like best about Klara?** Klara has significantly decreased the number of phone calls we receive. It makes it ultra easy to answer simple questions without playing phone tag. Can also send and receive scanned in documents (e.g., school/work forms that require a provider to fill out) and pictures (e.g., like new insurance cards). **What do you dislike about Klara?** Not all patients want to jump to messaging, so many continue to call for simple things like requesting refills of medications or confirming appointment times. This is not a knock on Klara, just that users are sometimes resistant to change. Overall, the patient response to Klara has been positive, though. **Recommendations to others considering Klara:** Just do it! Get Klara **What problems is Klara solving and how is that benefiting you?** Like I already said, it saves time that would be wasted playing phone tag. It makes it easy to send or receive documents and pictures. ### 49. Better than expected **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2020 **What do you like best about Klara?** Klara has been invaluable during COVID 19 when my practice switched over from in-person medical visits to virtual visits. The video conferencing is simple to use and I've gotten positive feedback from my patients. **What do you dislike about Klara?** Getting used to the format on different devices **What problems is Klara solving and how is that benefiting you?** Faster communication with patients in real time ### 50. Great experience! **Rating:** 5.0/5.0 stars **Reviewed by:** Michael T. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2020 **What do you like best about Klara?** Klara has really transformed my practice as it so much easier to communicate with patients and they love it as well. **What do you dislike about Klara?** Patients sometimes get annoyed with the daily pinging if they don't read the message **What problems is Klara solving and how is that benefiting you?** Much better patient response to our messages compared to phone calls and emails ## Klara Discussions - [What does Klara do?](https://www.g2.com/discussions/what-does-klara-do) - 1 comment - [What is Klara app?](https://www.g2.com/discussions/what-is-klara-app) - 1 comment - [How much does Klara cost?](https://www.g2.com/discussions/how-much-does-klara-cost) - 1 comment - [View Klara pricing details and edition comparison](https://www.g2.com/products/klara/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-04+08%3A59%3A55+-0500&secure%5Bsession_id%5D=471ad1d9-b092-45bf-900b-870b5574f585&secure%5Btoken%5D=17bf831c61fee191cafc0d4b7676e20a2a4a3d943344300ca0abecdcc73ab110&format=llm_user) ## Klara Features **Platform** - User Authorization - HIPAA Compliant Messaging - Compliant Texting - HIPAA Compliant Messaging - Clinical Communication - HIPAA Compliance - HIPAA Compliance - HIPAA Compliant Messaging - Operating Systems - HIPAA Compliant Messaging - Message Lifespan - HIPAA Compliant Messaging - Workflow Enhancement - HIPAA Compliant Messaging **Patient Convenience ** - Tablets and Kiosks - Payment Collection - Form Workflow - Patient Check-in - Mobile Patient Intake **Patient-Centered Functions** - Online Presence Management - Patient Feedback Management - Patient Portal - Patient Communications **Technology** - Telecommunications - Low Bandwidth Support - EHR Integration **Administration ** - Patient Data Transfer - HIPAA Compliance - Insurance Credentialing - ID Verification - Appointment Scheduler Integration - E-Signature **Operations** - Workflow Management - Interoperability - Digital Intake Forms - Engagement Measuring - Patient Satisfaction Management - EHR Integration **Administration** - Practice Branding **Compliance** - HIPAA Compliance - State Regulation Compliance **Generative AI** - AI Text Summarization ## Top Klara Alternatives - [OhMD](https://www.g2.com/products/ohmd/reviews) - 4.8/5.0 (170 reviews) - [Artera](https://www.g2.com/products/artera/reviews) - 4.8/5.0 (93 reviews) - [Weave](https://www.g2.com/products/weave-weave/reviews) - 4.6/5.0 (416 reviews)