--- title: Klara Reviews meta_title: 'Klara Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 112 reviews by the users' company size, role or industry to find out how Klara works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 112 scale: '5' date_modified: '2026-08-04' parent_category: name: Patient Experience url: https://www.g2.com/categories/patient-experience-88bbaea1-3b81-4636-8255-4b3ab72d3675 --- # Klara Reviews **Vendor:** Klara **Category:** [Patient Engagement Software](https://www.g2.com/categories/patient-engagement) **Average Rating:** 4.6/5.0 **Total Reviews:** 112 ## About Klara Constant phone calls lead to long wait times, fragmented communication, endless phone tag, unhappy patients, and staff burnout. With Klara, medical practices are able to improve their operational efficiency and centralize patient communication channels with a true system of engagement, integrated with the leading EHRs, and used throughout the entire practice. Every touchpoint throughout the patient journey can be automated with Klara, from appointment reminders to post-visit instructions and beyond. Practices can also communicate with third-party healthcare providers, such as pharmacies, to reduce the time it takes for things like prior authorizations to get approved. Improving patient care and collaboration is as easy as texting. Klara is a leader in patient communication and collaboration whose platform empowers patients to take more control of their healthcare experience and practices to increase efficiency. We help HIPAA-compliant healthcare providers effectively communicate with their patients by transforming high phone volume into two-way messaging. Medical practices across specialties such as dermatology, plastic surgery, OBGYN, family and internal medicine, otolaryngology, pediatrics, primary care, and many more use Klara to improve their patient experience while streamlining their internal administrative workflows. ## Klara Pros & Cons **What users like:** - Users love Klara for its **user-friendly communication** , providing quick and safe interaction with their doctors' offices. (23 reviews) - Users love the **ease of use** of Klara, enjoying seamless communication and customization options for patient interactions. (21 reviews) - Users appreciate the **simplicity of patient communication** with Klara, enjoying easy access and outreach capabilities. (18 reviews) - Users recognize the **efficient texting communication** of Klara, enhancing patient interaction and streamlining operations effectively. (12 reviews) - Users praise the **easy and intuitive interface** of Klara, enhancing productivity and communication with patients. (11 reviews) - Messaging Management (10 reviews) - Customer Support (9 reviews) - Easy Access (9 reviews) - Navigation Ease (9 reviews) - Communication Efficiency (8 reviews) **What users dislike:** - Users find Klara's **limited features** frustrating, as it hampers easy use and lacks necessary customization options. (6 reviews) - Users experience significant **communication issues** with Klara, facing difficulties in accessing past conversations and receiving timely support. (5 reviews) - Users face **messaging issues** in Klara, including glitches, unclear messages, and difficulties in managing communications effectively. (5 reviews) - Users struggle with **search issues** in Klara, often unable to find closed conversations or locate patients efficiently. (5 reviews) - Users express frustration with **limited messaging features** , including small texts and lack of customization options. (3 reviews) - Poor Customer Support (3 reviews) - Software Bugs (3 reviews) - Technical Issues (3 reviews) - Difficult Navigation (2 reviews) - Difficult Setup (2 reviews) ## Klara Discussions - [What does Klara do?](https://www.g2.com/discussions/what-does-klara-do) - 1 comment - [What is Klara app?](https://www.g2.com/discussions/what-is-klara-app) - 1 comment - [How much does Klara cost?](https://www.g2.com/discussions/how-much-does-klara-cost) - 1 comment - [View Klara pricing details and edition comparison](https://www.g2.com/products/klara/reviews?page=5§ion=pricing&secure%5Bexpires_at%5D=2026-08-05+09%3A26%3A45+-0500&secure%5Bsession_id%5D=4cbd26fd-20c7-4063-98fa-50ae8b45d34d&secure%5Btoken%5D=8f7a170aa1dd7277ad3dbc8a37c6fa6faa09b6d7cc1949a8d06799009efd9e29&format=llm_user) ## Klara Features **Platform** - User Authorization - HIPAA Compliant Messaging - Compliant Texting - HIPAA Compliant Messaging - Clinical Communication - HIPAA Compliance - HIPAA Compliance - HIPAA Compliant Messaging - Operating Systems - HIPAA Compliant Messaging - Message Lifespan - HIPAA Compliant Messaging - Workflow Enhancement - HIPAA Compliant Messaging **Patient Convenience ** - Tablets and Kiosks - Payment Collection - Form Workflow - Patient Check-in - Mobile Patient Intake **Patient-Centered Functions** - Online Presence Management - Patient Feedback Management - Patient Portal - Patient Communications **Technology** - Telecommunications - Low Bandwidth Support - EHR Integration **Administration ** - Patient Data Transfer - HIPAA Compliance - Insurance Credentialing - ID Verification - Appointment Scheduler Integration - E-Signature **Operations** - Workflow Management - Interoperability - Digital Intake Forms - Engagement Measuring - Patient Satisfaction Management - EHR Integration **Administration** - Practice Branding **Compliance** - HIPAA Compliance - State Regulation Compliance **Generative AI** - AI Text Summarization ## Top Klara Alternatives - [OhMD](https://www.g2.com/products/ohmd/reviews) - 4.8/5.0 (170 reviews) - [Artera](https://www.g2.com/products/artera/reviews) - 4.8/5.0 (93 reviews) - [Weave](https://www.g2.com/products/weave-weave/reviews) - 4.6/5.0 (416 reviews)