Ivy & Ocelot Reviews & Product Details

It uses existing knowledge that you curate for the bot. User friendly, easy to set up, and you can monitor conversations Review collected by and hosted on G2.com.

Sometimes it is difficult to choose correct manner in which to respond to a question (i.e. appropriate workflow). I wish that ivy could respond to vague user asked questions with more questions to clarify what the user is looking for as often questions are not phrased well nor contain context. Review collected by and hosted on G2.com.

I appreciate how the chatbot’s scalability allows it to handle high volumes of questions without delays, ensuring students and employees always get quick support even during closures. The built-in chat history helps people easily revisit previous answers, reducing repeat questions and improving user confidence. Its multi-language support makes information more accessible to our diverse community, and seamless integration with Banner allows students to receive accurate, real-time information without navigating multiple systems. Review collected by and hosted on G2.com.

The two-way messaging functionality still needs improvement, particularly because it requires too much manual intervention to send messages to students, making the process inefficient for staff. In addition, the chatbot’s analytics are not very user friendly, and some data cannot be exported, limiting the ability to track trends or share insights. The platform also offers very little customization in what data can be pulled, which makes it difficult to generate the specific reports departments need. Review collected by and hosted on G2.com.

Our chatbot through Ivy & Ocelot has reduced our email traffic by an average of 250 emails per month, and has had over 8000 conversations with our customers since implementation. This has freed up specialists to focus on more in-depth issues. The interface is very easy to use and implement on our website. Whenever there is an issue or updates with the chatbot the Customer Support team provides timely and efficient assistance. Review collected by and hosted on G2.com.

The technology does update quickly, but that is to be expected considering the use of generative AI. I would appreciate a greater ease of use for sharing statistics with management. Review collected by and hosted on G2.com.

As the higher education environment continues to change, IvyQuantum products offer innovative solutions for students who are looking for rapid responses and active engagement. Their Chatbot solutions have allowed us to serve our students 24/7 using automatically generated answers to frequently asked questions. The software was easy to implement, and the support provided by the IvyQuantum team has been helpful in expanding the Chatbot capabilities. The Chatbot interacts with our students daily, and the integration to our current systems was seamless. Review collected by and hosted on G2.com.

The only downside to our current platform of IvyQuantum is the inability to use full AI voice capabilities that go beyond the traditional phone voice recognition prompts. We have seen a demo by CollegeVine AI Recruiter and the capability of the AI Voice Recruiter is very impressive, especially as universities struggle to retain recruiters. Review collected by and hosted on G2.com.

The software is very user friendly. Finding what you need when you need it is relatively fast. Their knowledgebase is very thorough. They clearly know what schools need to get the work done right. Their customer support is really key in making it work. Review collected by and hosted on G2.com.

Some of the things sold to us were not true. We were told it was WCAG 2.0 compliant, and our accessibility office found that wasn't so. It delayed our implementation for a few months, but we eventually got there. The way the bot reads our webpages it can get very confused pretty quickly (a person will ask "what is your deadline" and it will just randomly select the FAFSA deadline, not ask further questions). We've shored it up a bunch but all that work was done on our side. Review collected by and hosted on G2.com.

The product provides a great deal of information based on scanning, sweeping, scraping provided web links and sites to help answer questions. The intergration is simple and can be easily added with script provided. We use the tool daily on our website and if answers are not easily a ticketing system is provided. IvyQuantum has a quality team of professionals to assist in issues, provide trainings and are constantly working to improve and add new features. Review collected by and hosted on G2.com.

Sometimes the information has to be guided or directed to get the best answer. The AI functionality is assisting in this. The product also shows you "gaps" in your information but things like institutional jargon and specifics sometimes takes a bit of training the system before becoming correct. Review collected by and hosted on G2.com.

IvyQuantum has a robust team that has been helpful with the implementation of the service to our univeristy webpages. The team behind IvyQuantum and their support for our intiatives and objectives is the best part of the service. Review collected by and hosted on G2.com.

Ivy Quantum requries many in-depth trainings for user accessibility, some members of my team do not have a background with data processing and has required extra training that has stalled the debut process. Review collected by and hosted on G2.com.

The most helpful feature is letting IvyQuantum use it's database to quickly answer student questions. When Ivy doesn't have the answer, it quickly connects the student with a representative. It's also very helpful to transfer chats between departments which helps our students from having to reach out to multiple departments manually. Review collected by and hosted on G2.com.

One of the downsides to IvyQuantum is that we've noticed that when students ask the same question in different ways, Ivy sometimes gives varying answers that are not always correct. At times, it can be difficult to quickly correct that information. Review collected by and hosted on G2.com.

They reach out regularly with group training opportunities and will also meet with you individually to answer any questions you have. They are very accessible, and not all software companies are. We also have gotten some great insights into weaknesses and inconsistencies into our website because IvyBot's ability to automatically generate correct answers is directly related to the public content on your website. You can also create answers for the bot, but it's more efficient if your website is up to date. So IvyBot illuminates improvements needed and provides data to back it up. Very useful tool. Review collected by and hosted on G2.com.

It's a bit confusing to navigate at first, but as I mentioned, it's very easy to schedule an appointment for 1:1 assistance. My contact helped me immensely and I felt much more comfortable with the product. Review collected by and hosted on G2.com.

It is well organize and it's easy to understand Review collected by and hosted on G2.com.

I think I would need more time now but so far is doing great Review collected by and hosted on G2.com.