# Ivy & Ocelot Reviews **Vendor:** Gravyty **Category:** [Chatbots Software](https://www.g2.com/categories/chatbots) **Average Rating:** 4.3/5.0 **Total Reviews:** 48 ## About Ivy & Ocelot Ivy & Ocelot from Gravyty is an AI-powered student engagement platform that helps higher education institutions deliver personalized, proactive, and compliant student support -- across every stage of the student lifecycle. It unifies decades of proven AI innovation from Ivy.ai and Ocelot into a single unified platform that connects students, staff, and systems in one seamless experience. The Ivy & Ocelot unified platform enables colleges and universities to engage students through their preferred channels -- chat, SMS, WhatsApp, voice, email, and social media -- while maintaining institutional compliance and accessibility standards. The platform combines generative, retrieval and human-centered AI to deliver accurate, multilingual, and context-aware responses in real-time. Institutions such as Purdue University Northwest and Penn State University have achieved measurable results -- reducing call volume by up to 87%, increasing student satisfaction to 99%, and generating more than $3M in tuition-related ROI through improved enrollment and retention outcomes. Key capabilities include: - 24/7, multilingual AI support across web, chat, SMS, WhatsApp, telephony, and email - 30+ pre-built integrations with leading SIS, CRM, LMS, and IT systems (e.g., Banner, Salesforce, Canvas) - Institution-specific content auto-updated daily - Source-traceable, compliant responses (FERPA, SOC2, HIPAA, GDPR) - Analytics and engagement dashboards to identify gaps and patterns - Configurable virtual and live assistants for departmental workflows - Dedicated onboarding, training, and client success support Built specifically for higher education institutions, Ivy & Ocelot from Gravyty transforms how colleges and universities communicate, engage, and retain students -- creating connected, scalable experiences that meet modern student expectations. ## Ivy & Ocelot Pros & Cons **What users like:** - Users appreciate the **ease of use** of Ivy & Ocelot, benefiting from accessible training and responsive support. (27 reviews) - Users value the **accessible and responsive customer support** from Ivy & Ocelot, enhancing their overall experience. (21 reviews) - Users find the **accessible support and training** from Ivy & Ocelot invaluable for improving their services. (15 reviews) - Users value the **accessibility and regular training opportunities** offered by Ivy & Ocelot, enhancing their experience significantly. (7 reviews) - Users highlight the **easy implementation** of Ivy & Ocelot, noting the team's responsive and efficient support throughout the process. (6 reviews) - 24/7 Support (5 reviews) - Users value the **automation features** of Ivy & Ocelot, enhancing efficiency and improving student interactions seamlessly. (5 reviews) - Implementation Ease (5 reviews) - Easy Integration (4 reviews) - Easy Setup (4 reviews) **What users dislike:** - Users note the **inconsistent AI responsiveness** of Ivy & Ocelot, leading to confusion and inaccurate information delivery. (10 reviews) - Users face a **steep learning curve** with Ivy & Ocelot, requiring extensive training for effective use and management. (8 reviews) - Users find the **bot functionality lacking** , with inefficient messaging and inconsistent responses hindering their experience. (7 reviews) - Users often face **chat issues** due to random and confusing responses from the bot during interactions. (4 reviews) - Users find the **difficult learning curve** of Ivy & Ocelot challenging, requiring extensive training for effective use. (4 reviews) - Poor Navigation (4 reviews) - Complexity (3 reviews) - Data Analytics Issues (3 reviews) - Inaccuracy (3 reviews) - Navigation Issues (3 reviews) ## Ivy & Ocelot Reviews ### 1. User-Friendly Setup and Curated Knowledge That Power Great Bot Conversations **Rating:** 4.0/5.0 stars **Reviewed by:** Ray K. | Director, Client Services, Enterprise (> 1000 emp.) **Reviewed Date:** February 11, 2026 **What do you like best about Ivy & Ocelot?** It uses existing knowledge that you curate for the bot. User friendly, easy to set up, and you can monitor conversations **What do you dislike about Ivy & Ocelot?** Sometimes it is difficult to choose correct manner in which to respond to a question (i.e. appropriate workflow). I wish that ivy could respond to vague user asked questions with more questions to clarify what the user is looking for as often questions are not phrased well nor contain context. **What problems is Ivy & Ocelot solving and how is that benefiting you?** 24/7 support availability, offloading of repetitious tasks to the bot, improving response times to users ### 2. Needs Better Messaging and Analytics, but Strong for Scalability and Integration **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** December 03, 2025 **What do you like best about Ivy & Ocelot?** I appreciate how the chatbot’s scalability allows it to handle high volumes of questions without delays, ensuring students and employees always get quick support even during closures. The built-in chat history helps people easily revisit previous answers, reducing repeat questions and improving user confidence. Its multi-language support makes information more accessible to our diverse community, and seamless integration with Banner allows students to receive accurate, real-time information without navigating multiple systems. **What do you dislike about Ivy & Ocelot?** The two-way messaging functionality still needs improvement, particularly because it requires too much manual intervention to send messages to students, making the process inefficient for staff. In addition, the chatbot’s analytics are not very user friendly, and some data cannot be exported, limiting the ability to track trends or share insights. The platform also offers very little customization in what data can be pulled, which makes it difficult to generate the specific reports departments need. **What problems is Ivy & Ocelot solving and how is that benefiting you?** The chatbot has significantly reduced the volume of emails and calls, allowing staff to focus on more complex needs and ultimately provide better, more personalized service to a greater number of students. ### 3. Easy-to-Use Chatbot That Reduces Volume **Rating:** 5.0/5.0 stars **Reviewed by:** Tara L. | Program Specialist, Communications, Enterprise (> 1000 emp.) **Reviewed Date:** January 14, 2026 **What do you like best about Ivy & Ocelot?** Our chatbot through Ivy & Ocelot has reduced our email traffic by an average of 250 emails per month, and has had over 8000 conversations with our customers since implementation. This has freed up specialists to focus on more in-depth issues. The interface is very easy to use and implement on our website. Whenever there is an issue or updates with the chatbot the Customer Support team provides timely and efficient assistance. **What do you dislike about Ivy & Ocelot?** The technology does update quickly, but that is to be expected considering the use of generative AI. I would appreciate a greater ease of use for sharing statistics with management. **What problems is Ivy & Ocelot solving and how is that benefiting you?** The Ivy and Ocelot chatbot can answer customer questions during times of closure, as well as free-up specialists to deal with more complex issues. ### 4. IvyQuantum is a Game Changer for Strategic Enrollment Management **Rating:** 4.5/5.0 stars **Reviewed by:** Cesar F. | Associate Vice President for Enrollment Management, Mid-Market (51-1000 emp.) **Reviewed Date:** June 25, 2024 **What do you like best about Ivy & Ocelot?** As the higher education environment continues to change, IvyQuantum products offer innovative solutions for students who are looking for rapid responses and active engagement. Their Chatbot solutions have allowed us to serve our students 24/7 using automatically generated answers to frequently asked questions. The software was easy to implement, and the support provided by the IvyQuantum team has been helpful in expanding the Chatbot capabilities. The Chatbot interacts with our students daily, and the integration to our current systems was seamless. **What do you dislike about Ivy & Ocelot?** The only downside to our current platform of IvyQuantum is the inability to use full AI voice capabilities that go beyond the traditional phone voice recognition prompts. We have seen a demo by CollegeVine AI Recruiter and the capability of the AI Voice Recruiter is very impressive, especially as universities struggle to retain recruiters. **What problems is Ivy & Ocelot solving and how is that benefiting you?** IvyQuantum is solving the problem of students who are looking for an immediate response to frequently asked questions. We serve a number of students all accross the world, many of them in India, and the ability for students to engage with our university during their time zone is crucial. We have also reduced the number of staff who are able to assist students live, and the Chatbot with LiveChat capabilities has allowed us to continue to serve our students without disruption. The analtyical dashboards are also helpful to show the usage and areas of improvement of our Bot. **Official Response from Bryce Kunkel:** > Hi Cesar! Thanks so much for sharing your experience here on G2! Your feedback is invaluable, and I'm delighted to hear that you've really enjoyed using IvyQuantum so far. It's great to hear that the rapid, 24/7 responses are helping to engage students from around the world, on their time. Additionally, I'll be sure to pass along your feedback about the ease of implementation — our team loves to hear that! Thanks again! ### 5. Excellent service, willing to work with you to get it right. **Rating:** 4.0/5.0 stars **Reviewed by:** Kellie F. | Senior Director of Admissions Operations, Enterprise (> 1000 emp.) **Reviewed Date:** June 20, 2024 **What do you like best about Ivy & Ocelot?** The software is very user friendly. Finding what you need when you need it is relatively fast. Their knowledgebase is very thorough. They clearly know what schools need to get the work done right. Their customer support is really key in making it work. **What do you dislike about Ivy & Ocelot?** Some of the things sold to us were not true. We were told it was WCAG 2.0 compliant, and our accessibility office found that wasn't so. It delayed our implementation for a few months, but we eventually got there. The way the bot reads our webpages it can get very confused pretty quickly (a person will ask "what is your deadline" and it will just randomly select the FAFSA deadline, not ask further questions). We've shored it up a bunch but all that work was done on our side. **What problems is Ivy & Ocelot solving and how is that benefiting you?** We are innundated with emails and phone calls. So many of these are simple questions people should be able to get out of our website, but simply do not/cannot. The bot has been helpful so far in reducing this volume. **Official Response from Bryce Kunkel:** > Hi Kellie! Thanks so much for taking time to review IvyQuantum. I'm glad you have found our team knowledgeable and helpful — we really want our team to fully understand your circumstances so we can best fit Ivy to meet your needs. I'm glad that our teams were able to work together to bring accessibility improvements to our platform; we understand the importance of providing ADA compliant software, not just for meeting regulations but to ensure equitable access to information. We look forward to a continued partnership! ### 6. Quality Product that aids in information distribution, problem solving and lead generation. **Rating:** 4.5/5.0 stars **Reviewed by:** Micah W. | Director of Graduate School Admissions, Enterprise (> 1000 emp.) **Reviewed Date:** June 20, 2024 **What do you like best about Ivy & Ocelot?** The product provides a great deal of information based on scanning, sweeping, scraping provided web links and sites to help answer questions. The intergration is simple and can be easily added with script provided. We use the tool daily on our website and if answers are not easily a ticketing system is provided. IvyQuantum has a quality team of professionals to assist in issues, provide trainings and are constantly working to improve and add new features. **What do you dislike about Ivy & Ocelot?** Sometimes the information has to be guided or directed to get the best answer. The AI functionality is assisting in this. The product also shows you "gaps" in your information but things like institutional jargon and specifics sometimes takes a bit of training the system before becoming correct. **What problems is Ivy & Ocelot solving and how is that benefiting you?** Once we have installed, the email and phone traffic for simple questions has signifcantly decreased. This has allowed our staff to adjust time spent on more impactful tasks. **Official Response from Bryce Kunkel:** > Hi Micah! Thank you for sharing your detailed feedback on IvyQuantum! I'm thrilled to hear that the product has been so helpful in lead gen and about the ease of the integration process. We love to see results, so I'm excited to hear that you've seen a reduction in email and phone traffic for simple questions. If you have any further suggestions or need assistance, please don't hesitate to reach out. ### 7. Ivy Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Christina D. | Residential Director, Enterprise (> 1000 emp.) **Reviewed Date:** June 20, 2024 **What do you like best about Ivy & Ocelot?** IvyQuantum has a robust team that has been helpful with the implementation of the service to our univeristy webpages. The team behind IvyQuantum and their support for our intiatives and objectives is the best part of the service. **What do you dislike about Ivy & Ocelot?** Ivy Quantum requries many in-depth trainings for user accessibility, some members of my team do not have a background with data processing and has required extra training that has stalled the debut process. **What problems is Ivy & Ocelot solving and how is that benefiting you?** IvyQuantum allows for a decrease of emails sent from in-coming and prospective/curious students that inquire about our institution. The chatbot is a central hub of information that can direct the users to the published sites with repsective information sources. IvyQuantum allows for our student/parent users to have a form of connection as they seek assistance in locating and discovering the resources available at Stevens. **Official Response from Bryce Kunkel:** > Hi Christina! We so greatly appreciate your feedback for IvyQuantum! I'm thankful for your positive words for our team and for sharing some opportunities to improve our onboarding process. We are committed to continuous improvement and are looking forward to seeing more positive results for your team! ### 8. Quick to Set Up, Easy to Use! **Rating:** 5.0/5.0 stars **Reviewed by:** Lauren S. | CRM Communications Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** June 20, 2024 **What do you like best about Ivy & Ocelot?** The most helpful feature is letting IvyQuantum use it's database to quickly answer student questions. When Ivy doesn't have the answer, it quickly connects the student with a representative. It's also very helpful to transfer chats between departments which helps our students from having to reach out to multiple departments manually. **What do you dislike about Ivy & Ocelot?** One of the downsides to IvyQuantum is that we've noticed that when students ask the same question in different ways, Ivy sometimes gives varying answers that are not always correct. At times, it can be difficult to quickly correct that information. **What problems is Ivy & Ocelot solving and how is that benefiting you?** Being the front facing part of our University, IvyQuantum helps us manage the large number of questions we receive from students. This helps our staff address all student questions quickly and effectively. **Official Response from Bryce Kunkel:** > Hi Lauren! Thank you so much for writing this review! It means the world to us to hear your feedback. It's great to hear that Ivy is helping to ensure all questions get answered and allowing your team to prioritize high value conversations and relationships. ### 9. Great chatbot solution **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** June 27, 2024 **What do you like best about Ivy & Ocelot?** They reach out regularly with group training opportunities and will also meet with you individually to answer any questions you have. They are very accessible, and not all software companies are. We also have gotten some great insights into weaknesses and inconsistencies into our website because IvyBot's ability to automatically generate correct answers is directly related to the public content on your website. You can also create answers for the bot, but it's more efficient if your website is up to date. So IvyBot illuminates improvements needed and provides data to back it up. Very useful tool. **What do you dislike about Ivy & Ocelot?** It's a bit confusing to navigate at first, but as I mentioned, it's very easy to schedule an appointment for 1:1 assistance. My contact helped me immensely and I felt much more comfortable with the product. **What problems is Ivy & Ocelot solving and how is that benefiting you?** Allowing students to quickly get an answer to common questions which saves time for staff. ### 10. Ivy review **Rating:** 4.5/5.0 stars **Reviewed by:** Michael S. | Customer service, Small-Business (50 or fewer emp.) **Reviewed Date:** November 02, 2024 **What do you like best about Ivy & Ocelot?** It is well organize and it's easy to understand **What do you dislike about Ivy & Ocelot?** I think I would need more time now but so far is doing great **What problems is Ivy & Ocelot solving and how is that benefiting you?** I used it for customer service and have it attend customer and answer its question. It learns faster and it's easy to set ### 11. IvyQuantum is an incredible partner! **Rating:** 4.5/5.0 stars **Reviewed by:** Mark G. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 07, 2024 **What do you like best about Ivy & Ocelot?** IvyQuantum™ stands out for various reasons, but what I like best is the impressive administrative panel/backend, providing unparalleled control and ease of use. The analytics and reporting features are exceptionally robust, offering valuable insights. I must commend the implementation team; they are among the best I've worked with—responsive, efficient, and dedicated to ensuring a seamless experience. **What do you dislike about Ivy & Ocelot?** I must say, at this point, there's nothing to dislike about IvyQuantum™. It has been a positive experience overall, and I appreciate the seamless performance and functionality it brings to our operations. **What problems is Ivy & Ocelot solving and how is that benefiting you?** IvyQuantum™ is instrumental in providing additional support to our borrowers. The live chat functionality, a feature we didn't have before, is particularly beneficial. It ensures that even when the bot encounters challenges, we can seamlessly transition to live assistance, enhancing our overall customer support capabilities. **Official Response from Bryce Kunkel:** > Hi Mark, thanks so much for taking time to write a review for IvyQuantum! Your complements mean so much to us, and we love to hear your praise for the implementation team! We look forward to continuing to work with you! ### 12. Good service and performance **Rating:** 5.0/5.0 stars **Reviewed by:** Marcelo S. | Customer service representative, Small-Business (50 or fewer emp.) **Reviewed Date:** June 27, 2024 **What do you like best about Ivy & Ocelot?** Is simple and easy to use, it is great for customer support, I had to use Ivyquantum every day which made it faster to know the program, and its many features help to better customers. **What do you dislike about Ivy & Ocelot?** I think that its many features, even when they are helpful, it can be kind of confusing and one can forget all the features and tools. It can also be a little hard to get used to once you have used the old program. **What problems is Ivy & Ocelot solving and how is that benefiting you?** It answers the questions of clients and it helps them understand and solve their doubts **Official Response from Bryce Kunkel:** > Hi Marcelo! I'm so grateful you took the time to review IvyQuantum — Thank you! It's great to hear that you find the interface simple and the software is helping your clients find answers to their questions! ### 13. Solid ChatBot **Rating:** 4.0/5.0 stars **Reviewed by:** Terumi T. | Assistant Registrar & Associate Director, Student Services, Mid-Market (51-1000 emp.) **Reviewed Date:** June 20, 2024 **What do you like best about Ivy & Ocelot?** Updates to GenAI and auto-scanning of URLs **What do you dislike about Ivy & Ocelot?** Lacking a functional mail integration to Outlook **What problems is Ivy & Ocelot solving and how is that benefiting you?** IvyQuantum allows clients to find the information they need at any time of the day. During business hours, clients who prefer to message instead of email or call can be supported. **Official Response from Bryce Kunkel:** > Hi Terumi, thank you so much for taking the time to leave a review of IvyQuantum. We appreciate you sharing you your feedback! ### 14. Compassionate staff **Rating:** 4.0/5.0 stars **Reviewed by:** rose S. | Help Desk Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 20, 2024 **What do you like best about Ivy & Ocelot?** The thing that is most helpful about ivy quantum is the helpful team behind it **What do you dislike about Ivy & Ocelot?** One of the challenges about working with IvyQuantum Is the ever changing landscape of the technology industry. **What problems is Ivy & Ocelot solving and how is that benefiting you?** Ivy quantum is helping us reduce overall ticket volume for our institution. **Official Response from Bryce Kunkel:** > Thank you for your kind words about our compassionate team! We understand that the ever-changing technology landscape can present challenges, but we are committed to providing you with the support and tools needed to navigate through it successfully. We are thrilled to hear that IvyQuantum is helping to reduce your ticket volume and streamline processes for your institution. If you have any specific concerns or suggestions on how we can further assist you, please feel free to reach out. We appreciate your feedback and look forward to continuing to support your needs. ### 15. Great Product & Fantastic Support **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** June 20, 2024 **What do you like best about Ivy & Ocelot?** Having used IvyQuantum both as an end-user and admin at an institution where it is in use, I can easily say that it has simplified and condensed what used to be so many systems into one whole package. It works well, it's still evolving and the support we have receieved from the teams behind IvyQuantum really make it what it is. **What do you dislike about Ivy & Ocelot?** As with any newer and still growing software out there, there are sometimes growing pains or issues you cannot resolve right away. **What problems is Ivy & Ocelot solving and how is that benefiting you?** Mass SMS messages to thousands with scheduled and guided message sends. IvyQuantum brings together so many different platforms and services that we used to utilize and puts them into one service that works arguably better. **Official Response from Bryce Kunkel:** > Hi there! I'm extremely grateful for your review! I love hearing the impact that IvyQuantum has made for you, consolidating systems and providing support 24/7. Looking forward to continuing to make IvyQuantum better and better to better serve you. ### 16. Overall great experience! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2024 **What do you like best about Ivy & Ocelot?** Customer service is great! And the chat itself has been great for lowering our overall email and call numbers. Easy to create a custom response when it is necessary. When something is broken or needs improvement, the Ivy team is very response to tickets and feature requests. **What do you dislike about Ivy & Ocelot?** Pointing to answers when reviewing chats leaves a lot to be desired. The AI feature also is still hit or miss with answers, but I know it takes time to get those things more right than wrong. **What problems is Ivy & Ocelot solving and how is that benefiting you?** Lowering call and emails coming to our Customer Service team. Ability to get information to students when our office is closed. Translation features are great for our international student population! **Official Response from Bryce Kunkel:** > Hi there! I'm glad to hear that you've had a great experience with IvyQuantum! Our team is dedicated to providing excellent customer service and I'm glad to hear that the chatbot has been helpful in reducing email and call volumes and providing information to students when your office is closed. Thanks for sharing your experience! ### 17. Early adopters, longtime clients **Rating:** 5.0/5.0 stars **Reviewed by:** Jessica A. | Enterprise (> 1000 emp.) **Reviewed Date:** February 13, 2024 **What do you like best about Ivy & Ocelot?** IvyQuantum's site crawls are game-changing for our small, nimble team. This solution enables us to make real time changes to our sites without worrying about changing all associated intents and anticipating every iteration of how our information can be confused with older information. It's freed up our team to focus on more relevant interactions through the bots! **What do you dislike about Ivy & Ocelot?** Not much, but the only hesitation that we've met is that all the people's work in managing old intents is now gone with the new integration. **What problems is Ivy & Ocelot solving and how is that benefiting you?** It's making us more efficient and allows our enrollment coaches to have better interactions with potential learners. **Official Response from Bryce Kunkel:** > Hi Jessica! Thanks so much for writing us a review! It means the world to hear your praise and the impact that IvyQuantum is making for your team. Great to hear that your team is freed up to focus on high value conversations! ### 18. I forgot we had the bot and I found the interface confusing **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Writing and Editing | Mid-Market (51-1000 emp.) **Reviewed Date:** June 20, 2024 **What do you like best about Ivy & Ocelot?** I like the idea of asynchronous help for websites a lot, especially with an intuitive AI-based system. **What do you dislike about Ivy & Ocelot?** The bot itself looked visually ridiculous, but I think our marketing group made that choice. But the back-end interface for users to upload content was not user-friendly. It also started making things up~ I honestly wonder how much beta testing these products have with live humans (of the right audience of likely users for the bot) because I think with actual users in mind, the interface would be more people-friendly. **What problems is Ivy & Ocelot solving and how is that benefiting you?** Students ask questions about stuff off-hours and we needed a system to provide that. **Official Response from Bryce Kunkel:** > Thank you for sharing your feedback on IvyQuantum. I'm sorry to hear that your experience has been less than ideal. We offer many ways to customize the bot's appearance to reinforce the visual identity of your organization — additionally, those settings can easily be changed by an Admin User in the IvyQuantum backend. Additionally, the design and function of IvyQuantum has been meticulously tested and refined for an optimal user experience. If you have additional feedback on ways that we can improve the Admin Portal or end user experience, please file a support ticket in your Admin Portal at app.ivy.ai or email us directly at support@ivy.ai. Thanks! ### 19. It makes it easier to connect to our audience and the website is easy to navigate. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Public Relations and Communications | Small-Business (50 or fewer emp.) **Reviewed Date:** June 28, 2024 **What do you like best about Ivy & Ocelot?** The upsides is that it allows for quick answering of questions and the AI is effective. **What do you dislike about Ivy & Ocelot?** Least helpful is that sometimes I don't get notifications when a user is trying to connect. **What problems is Ivy & Ocelot solving and how is that benefiting you?** It benefits by answering general questions through AI which allows live agents to answer more complex questions. **Official Response from Bryce Kunkel:** > Thank you for sharing your feedback! We appreciate you taking the time to leave us a review. It's great to know that IvyQuantum™ is solving problems by efficiently handling general questions with AI, freeing up live agents to focus on more complex inquiries. If you have any further suggestions or need assistance with notifications, please feel free to reach out to our support team. Thank you for choosing IvyQuantum™! ### 20. Friendly user **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Education Management | Enterprise (> 1000 emp.) **Reviewed Date:** June 25, 2024 **What do you like best about Ivy & Ocelot?** a friendly user, once you get to know the basic elements, it is easy to navigate through **What do you dislike about Ivy & Ocelot?** nothing till now, all is functioning as it should **What problems is Ivy & Ocelot solving and how is that benefiting you?** The chatbot is assisting our students get the help needed specially by miniming phone calls to the office **Official Response from Bryce Kunkel:** > We're glad to hear that you find IvyQuantum easy to navigate and that the chatbot is helping to minimize phone calls to the office. We appreciate your feedback! ### 21. IvyQuantum provides an excellent AI Chatbot **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** February 06, 2024 **What do you like best about Ivy & Ocelot?** Ivy Chatbot does an excellent job of answering our customers' questions based on our large customer support knowledge base. With over 2000 KB articles, we need a generative AI chatbot to help customers find the answers to their questions. Ivy Chatbot consistently answers 86% of our customers' questions, with the remaining 14% directed to a live agent. Ivy's customer support team has worked with us to customize our chatbot and integrate it with our ticketing system. Ivy's customer support is excellent. At our request, they have done additional work to improve their web accessibility. Ivy's new reports provide extensive metrics that allow us to analyze what questions our customers are asking. Based on that data, we can adjust our website to tailor it to our customers' needs. **What do you dislike about Ivy & Ocelot?** Ivy needed to do some additional work to meet web accessibility standards, especially regarding keyboard navigation. However, their customer support team worked with us to address these issues. **What problems is Ivy & Ocelot solving and how is that benefiting you?** Ivy helps our customers find customer support articles faster. It helps answer routine technical questions so that our customer support staff can focus on the more complicated technical support issues. Ivy also helps us analyze what questions our customers are asking. We tailor our website information and user interface based on our customers' most frequently asked questions. **Official Response from Bryce Kunkel:** > Hi there! Thank you for sharing your positive experience with IvyQuantum and the Ivy team! We're thrilled to hear that the chatbot has improved your customer support efficiency and provides valuable insights. If you have any further suggestions or need assistance with anything else, please don't hesitate to reach out to us at support@ivy.ai. We're committed to continuous innovation and improvement! ### 22. Ivy user for 3 plus years **Rating:** 3.0/5.0 stars **Reviewed by:** Matthew V. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 07, 2024 **What do you like best about Ivy & Ocelot?** Very responsive. Can do a lot with it. Possibilities seem endless once you get going. **What do you dislike about Ivy & Ocelot?** Hard to navigate a bit. Feel like I spend most of my time looking for what I need. Could be cleaner from a user perspective. **What problems is Ivy & Ocelot solving and how is that benefiting you?** The best help for us is with our helpdesk. Students dont want to call nowadays to reset passwords/ ask simple questions so the ease of the bot is very helpful. **Official Response from Bryce Kunkel:** > Thank you for being a loyal IvyQuantum user for over 3 years! We're thrilled to hear that you find the platform very responsive and versatile. We appreciate your feedback about the navigation and user interface challenges — we are always looking for ways to improve, especially as new features get added. Please don't hesitate to reach out to us at support@ivy.ai if you have any specific suggestions! ### 23. A must have for higher-education lead gen **Rating:** 4.5/5.0 stars **Reviewed by:** TIm T. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 06, 2024 **What do you like best about Ivy & Ocelot?** Amazing customer support and ease of use **What do you dislike about Ivy & Ocelot?** There really is no negatives from my perspective other than the random responses sometimes gathered from users interacting with our chatbot. **What problems is Ivy & Ocelot solving and how is that benefiting you?** Its a great way to gather lead gen's! On-top of that I can effectively see what are the most common topics asked or requested and at what seasons these peak at. **Official Response from Bryce Kunkel:** > Hi there! Thank you so much for your kind review of the IvyQuantum platform! I'll make sure our Customer Support team hears your compliments. Ivy's lead gen capability is one of my favorite features! We look forward to continuing to provide you with great lead gen, customer service, and other great innovations. ### 24. Using an AI chatbot to enhance IT responses 24/7 **Rating:** 5.0/5.0 stars **Reviewed by:** Mike M. | Adjunct Professor, Mid-Market (51-1000 emp.) **Reviewed Date:** October 12, 2023 **What do you like best about Ivy & Ocelot?** It is always available to provide answers and collect feedback even when humans are not. For a small school like ours having a bot to handle some of our basic inquiries and answer questions has been a great help. **What do you dislike about Ivy & Ocelot?** It was easy to set up and start building the answers we needed. It's more advanced than just a list of decision trees and continues to learn as it is trained. **What problems is Ivy & Ocelot solving and how is that benefiting you?** Providing full coverage for IT outside of normal operating hours while also providing easy answers to common questions. Students are able to interact with a bot much more freely than they are to call a support number for help. The bot allows them to ask questions and get the answers they need. **Official Response from Bryce Kunkel:** > Hi Mike! Thanks so much for your kind review. I'm glad to hear about your positive experience with IvyQuantum and the impact it is making in your IT office. ### 25. Excellent service, excellent product. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** October 12, 2023 **What do you like best about Ivy & Ocelot?** It's easy enough for non-tech people to navigate that I've been able to almost fully hand-off day-to-day operations to business staff. It has been well adapted due to easy of use. **What do you dislike about Ivy & Ocelot?** Managing the more nebulous aspects behind the scenes, like the "understood questions" and more technical bot brain structure stuff can at times be somewhat complex. Everything with the chatbot is either very simple or very complicated, with little in-between. I expect this will improve over time based on my experience with Ivy. Regardless of the learning curve of managing the more complicated parts of the back-end, Ivy staff have been tremendously helpful with resolving any issues that we've had. **What problems is Ivy & Ocelot solving and how is that benefiting you?** Has reduced the burdeon of incoming phone calls and customer service requests. **Official Response from Bryce Kunkel:** > Hi there! Thank you for your detailed feedback! We're thrilled to hear that IvyQuantum has been a valuable tool for your business operations. We appreciate your insights on the user-friendly interface and the challenges you've faced with the more technical aspects. Rest assured, we are continuously working to enhance our platform and simplify the management of complex features. It's fantastic to know that IvyQuantum has helped streamline your customer service processes and reduce the workload on your team. If you ever need assistance with the more intricate aspects of the chatbot, please don't hesitate to reach out at support@ivy.ai. We're here to support you every step of the way. ### 26. IvyQuantum for Higher Education **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Small-Business (50 or fewer emp.) **Reviewed Date:** October 12, 2023 **What do you like best about Ivy & Ocelot?** What is most useful of IvyQuantum is the active website crawling and NLP capabilities. It makes it easier for the chatbot to be managed than other systems. It also allows for better automation and communication for the prospective/inquiring student pathway. Students are easily directed to sources that could potentially be useful to them. **What do you dislike about Ivy & Ocelot?** Sometimes it does not feel very accurate. There are cases when it gets stumped more frequently than expected. I feel like accuracy could be improved or a better context adaptation could be displayed. That would make the journey much more useful for the user. **What problems is Ivy & Ocelot solving and how is that benefiting you?** IvyQuantum is improving our abilities for customer service. We can better assist our students in need of help by facilitating communication for them. **Official Response from Bryce Kunkel:** > Hi there! Thanks for taking time to review IvyQuantum! I'm glad to hear your feedback on the effectiveness of the chatbot. We are always working to make improvements to the abilities of the AI, so you should continually see your bot get smarter! ### 27. Interesting experience **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2024 **What do you like best about Ivy & Ocelot?** I enjoy the easy of access for the Ivy Admin webpage and all of the options for customization on the Admin side **What do you dislike about Ivy & Ocelot?** I dislike how much information is needed to train the Chatbot, and the amount of behind the scenes editing that needs to occur for accurate responses **What problems is Ivy & Ocelot solving and how is that benefiting you?** Is is helping to increase our accuracy of information presented and improve response times **Official Response from Bryce Kunkel:** > Thank you for sharing your feedback. We're pleased to hear that IvyQuantum is helping to increase the accuracy of information presented and improve response times for you. We acknowledge your concerns about the training process and behind the scenes editing. We are always working to make the AI smarter and easier to use! ### 28. IvyQuantum **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** June 20, 2024 **What do you like best about Ivy & Ocelot?** Reps might not always have all the answers immediately, but they are caring and responsive **What do you dislike about Ivy & Ocelot?** The complexity; it's not especially intuitive for admins **What problems is Ivy & Ocelot solving and how is that benefiting you?** Answering prospective student questions **Official Response from Bryce Kunkel:** > We appreciate your feedback on our reps' responsiveness and care. We are constantly working to improve our platform's intuitiveness for admins to provide a better user experience. Thank you for sharing the problems IvyQuantum™ is helping you solve! ### 29. Customer Support is a top Attraction! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2024 **What do you like best about Ivy & Ocelot?** Not only does Ivy have a stellar customer support team, the ease of implementation is promising. **What do you dislike about Ivy & Ocelot?** The only downside I can think of so far is from a higher ed perspective, many of our departments have overlap in their webpages, which could make cost a big deciding factor for some departments. **What problems is Ivy & Ocelot solving and how is that benefiting you?** Employment shortage during pandemic. The Chat bot can help answer tier 1/2 questions from prospective students. **Official Response from Bryce Kunkel:** > Hi there! Thanks for taking time to write us a review. We're thrilled to hear that you find our customer support and implementation teams to be top-notch. Ivy does offer volume discounting to help accommodate the overlap in websites — additionally, our pricing model is not based on the amount of content but the number of departments. I hope this information is helpful; we look forward to continuing to work together! ### 30. Ivy is true AI chatbot as almost everthing is automated **Rating:** 5.0/5.0 stars **Reviewed by:** Asif H. | AVP/CIO, Enterprise (> 1000 emp.) **Reviewed Date:** February 06, 2024 **What do you like best about Ivy & Ocelot?** Seemeless Implementation and Seemless upkeep **What do you dislike about Ivy & Ocelot?** Currently we have not found anything that we dont like **What problems is Ivy & Ocelot solving and how is that benefiting you?** Supporting staff, student and faculty during business hours and most importantly after hours **Official Response from Bryce Kunkel:** > We're glad to hear that you find IvyQuantum's implementation and upkeep seamless. Thank you for your positive feedback! ### 31. Ivy has been a great addition to our Human Resources Department at the SUNY Buffalo **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** September 26, 2023 **What do you like best about Ivy & Ocelot?** Most beneficial is employees can receive assistance with questions after business hours. How the system functions is very user friendly from the customer side to the admin side. **What do you dislike about Ivy & Ocelot?** I have yet to experience anything that we dislike. **What problems is Ivy & Ocelot solving and how is that benefiting you?** It has reduced phone calls and emails. Employees can find the information they are searching for by using the bot. We have standard business hours, this program (bot) allows users to find answers 24/7. **Official Response from Bryce Kunkel:** > I'm thrilled to hear that IvyQuantum has been a valuable addition to the HR department! Our goal is to provide user-friendly and accessible support for employees, so we're glad to hear that it's meeting your needs. ### 32. Our organization hasn't had the best experience since the implementation of IvyQuantum. **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** February 07, 2024 **What do you like best about Ivy & Ocelot?** The customer service from the Ivy team is very prompt. **What do you dislike about Ivy & Ocelot?** IvyQuantum does not seem to crawl our website effectively. **What problems is Ivy & Ocelot solving and how is that benefiting you?** I do not feel IvyQuantum is solving any issues for my organization at this time. **Official Response from Bryce Kunkel:** > Hi there, My apologies for the delayed response. I'm so sorry to hear that you are not seeing the value of IvyQuantum play out for your organization. Our team is committed to the success of our customers, so we'd like to learn more and help to ensure that you are seeing the value of IvyQuantum. Please reach out to us at support@ivy.ai and our team will connect with you. Thanks! ### 33. Valuable tool for helping to serve students. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** May 10, 2023 **What do you like best about Ivy & Ocelot?** The texting feature is an excellent tool for communicating with students and our Ocelot representative, Nick Burrell, who works to identify creative solutions. **What do you dislike about Ivy & Ocelot?** The software cost can be a bit high, but worth the price. Because much is not yet understood about the long-term health risks associated with extensive energy drink consumption, more research must be conducted to fuller understand the depth and breadth of the potential health hazards energy drinks can present. Furthermore, expanding the scope of populations, age groups, ethnicities, etc., researched will help provide a more comprehensive understanding of the true health impacts energy drinks have on the human body and the developing adolescent and young adult body. This is especially important given that young adults, both in high school and college, are typically the group most likely to consume energy drinks to help battle fatigue during periods of final exams, or to help them gain an edge in their sports performance. **What problems is Ivy & Ocelot solving and how is that benefiting you?** Helping to answer a high volume of student questions via an AI chatbot has helped free up staff time. ### 34. Ivy Quantum Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Small-Business (50 or fewer emp.) **Reviewed Date:** September 25, 2023 **What do you like best about Ivy & Ocelot?** Unanswered messages turn into emails.... **What do you dislike about Ivy & Ocelot?** Too many conversations become emails...! **What problems is Ivy & Ocelot solving and how is that benefiting you?** Ivy helps answer basic questions of potential applicants to Colorado State University. Ivy also makes sure we don't miss any applicant communication that goes unanswered. **Official Response from Bryce Kunkel:** > Thank you for taking time to reviewing IvyQuantum and sharing how the bot assists in answering basic questions for potential applicants. We're always working to improve the AI and answering capabilities, so hopefully less of those conversations are turning into emails. 😃 ### 35. Save time with the Ivy.ai Chatbot **Rating:** 5.0/5.0 stars **Reviewed by:** Breanna M. | Enterprise (> 1000 emp.) **Reviewed Date:** February 21, 2023 **What do you like best about Ivy & Ocelot?** The Ivy.ai Chatbot has become the first stop for many of our users with questions. Our Help Desk can better focus on more prominent and complicated problems now that they no longer have to answer the more straightforward questions that the Ivy.ai Chatbot can handle. **What do you dislike about Ivy & Ocelot?** Setting up the bot can be a little complicated, though the IVY team has been fantastic with lending us a hand when we need assistance. It does help to know a little coding (html/css), especially if you want to add buttons or other options to your bot. **What problems is Ivy & Ocelot solving and how is that benefiting you?** The Ivy.ai Chatbot has been instrumental in helping us consolidate a majority of our commonly asked Help Desk questions and answers into one single, easy-to-access place. This, in turn, has freed up time for our Help Desk to address additional phone calls, tickets, and other sudden requests. **Official Response from Bryce Kunkel:** > Thanks so much Breanna! I'm so glad to hear how Ivy has helped deflect many of the questions coming in for your help desk users. Please continue to let us know how we can help you get the most out of Ivy. ### 36. Awesome Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Ashley E. | New Student Experience Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 15, 2022 **What do you like best about Ivy & Ocelot?** I like that the chatbot provides quick response times. **What do you dislike about Ivy & Ocelot?** There are still some reporting features I would like to have streamlined. **What problems is Ivy & Ocelot solving and how is that benefiting you?** We love using it for dynamic text campaigns. Our students really like to engage. **Official Response from Jason Fife:** > Hi Ashley, and thank you for the review! We often develop features based on the tickets our administrators submit, so while some features may not exist yet, we appreciate your tickets and we hope you'll continue to share your ideas with us. We've also shared your feedback with your Client Success Manager to make sure we follow up. ### 37. A Functional Way to Chat **Rating:** 5.0/5.0 stars **Reviewed by:** Raquel A. | Admissions Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** March 21, 2022 **What do you like best about Ivy & Ocelot?** I love the AI of Ivy Chat. As I update the FAQ's for our department, I know that the AI is incorporating both my questions and answers into its database to best serve the students. I also love being able to pass on the live conversation with another staff member who may be more versed on the topic at hand. **What do you dislike about Ivy & Ocelot?** I wish I could attach documents to the chat so that the student had ALL of the information they need: the form, the process, and where to submit their request. **Recommendations to others considering Ivy & Ocelot:** Ensure that your website is up to date. **What problems is Ivy & Ocelot solving and how is that benefiting you?** Ivy Chat allowed us to connect with students while being remote due to Covid-19. This feature allowed students to come onto our website 24/7 and get answers to their questions. Plus, during our office hours, they could connect to a live agent who could support their inquiry. **Official Response from Jason Fife:** > Hi Raquel, and thank you for the review! We're thrilled that Ivy.ai helps you overcome your challenges. I'll pass your comment along to our team to see if it's something we can explore. You can also suggest other feature enhancements in the Ivy.ai Help Center at the upper-right-hand corner of the Admin System. Take care! ### 38. Arkansas State University's Review of IVY AI **Rating:** 4.5/5.0 stars **Reviewed by:** Scott W. | Director of ITS Web Services, Mid-Market (51-1000 emp.) **Reviewed Date:** March 14, 2022 **What do you like best about Ivy & Ocelot?** I like that they scan our urls to find answers to questions automatically. I also love the Inbox Zero function. **What do you dislike about Ivy & Ocelot?** I am not familiar enough to not like anything just yet. I do find the organization of Brains and URL scraping to be a little daunting. **Recommendations to others considering Ivy & Ocelot:** The implementation team is great to work with and IVY was the best product. It was not only the best product in all that we reviewed, it was among the least expensive. **What problems is Ivy & Ocelot solving and how is that benefiting you?** I believe that we will minimize the use of our after hours phone service by using IVY AI. There is a charge for each call they take and process. I am hoping that the chatbot will pay for itsself by cutting down on that cost. **Official Response from Jason Fife:** > Hi Scott, and thank you for your review! We're glad that you're enjoying Inbox Zero (we think it's a great way to add new knowledge in a flash and train your bot on topics your users ask about). Since you're still getting familiar with Ivy.ai, we have an upcoming webinar as part of the Ivy.ai Institute series and we'll cover how to get the most out of your bot. Keep an eye out for your invite! ### 39. Best Chatbot on the Market **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** March 22, 2022 **What do you like best about Ivy & Ocelot?** We reviewed multiple chatbot providers and found Ivy.ai to have the best bot. The best feature is that it crawls your website for information, and becomes smarter over time. Other bots we saw were designed so that you had to write the questions and answers yourself to make the bot smarter. We've also liked the reporting screens, as we've been able to gather data on how many people interact with the bot and what questions are being asked. **What do you dislike about Ivy & Ocelot?** When we first started using ivy.ai, there were features we were under the impression already existed but they did not. Fortunately, the Ivy team worked with us extensively on customizing the bot. **What problems is Ivy & Ocelot solving and how is that benefiting you?** We mostly use the ai chatbot, but during the pandemic having the ability to launch live chat quickly was a life saver for our office. We were able to maintain our contact with students and have service continuity because of the Ivy.ai. **Official Response from Jason Fife:** > Thank you for the glowing review, we genuinely appreciate it! And, we truly value the role you play in helping our product grow and evolve with the market. Please continue to let us know what you'd like to see created and we will work with your teams to bring it to life. Take care! ### 40. Best way to speak with a student on the spot. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** March 15, 2022 **What do you like best about Ivy & Ocelot?** I really like that it is an easy way to speak with students. I really like the information forms they fill out prior to starting a chat with us that way I can pull up their account before they ask a question. **What do you dislike about Ivy & Ocelot?** I dislike the fact that in order for us to go back and review a past conversation we have to export and download a spreadsheet that ends up giving us chats from other departments. It would be better if we were able to search chats by students names or their ID numbers instead of having to download a report. **Recommendations to others considering Ivy & Ocelot:** N/A **What problems is Ivy & Ocelot solving and how is that benefiting you?** By using Ivy.ai chatbot we have been able to eliminate the constant back and forth emails with students and they are able to chat with us and receive an answer much faster than having to wait 10-12 business days for a simple reply. **Official Response from Jason Fife:** > Thank you for the review. We're thrilled that Ivy.ai can help your team answer questions faster and save everyone's time. We've also shared your feedback with our development team to explore how we might be able to improve chat transcript navigation. Thanks again! ### 41. Great resource for our students, staff, alumni and prospective student's. **Rating:** 5.0/5.0 stars **Reviewed by:** Kimberly M. | Administrative Analyst/Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** March 14, 2022 **What do you like best about Ivy & Ocelot?** When team members are not available & after hours, the chatbot allows questions to be answered. **What do you dislike about Ivy & Ocelot?** Overall it has been very helpful with our needs, learning how to use and update was a challenge but there has always been someone available to assist with any questions or concerns **Recommendations to others considering Ivy & Ocelot:** This helps cut back on the number of phone calls and emails we typically received in the past. The Chatbot is available 24 hours which makes is nicer for our users to be able to ask questions at anytime. **What problems is Ivy & Ocelot solving and how is that benefiting you?** This is a great resource available for quick answers to the common questions we receive regularly. Being able to recognize what is being asked and having the tools to update the answers to the specific questions with the proper links or in the Chatbot message has been incredibly successful. **Official Response from Jason Fife:** > Thank you for the great feedback! We're thrilled that Ivy.ai is helping to reduce your inbound calls and emails. Keep an eye out for our Ivy.ai Institute webinars as the next one will highlight tips and tricks for getting the most out of your bot. ### 42. Reporting needs help but Overall, a Valuable Tool **Rating:** 4.0/5.0 stars **Reviewed by:** Phyllis M. | Enterprise (> 1000 emp.) **Reviewed Date:** February 05, 2020 **What do you like best about Ivy & Ocelot?** I like the Chatbot Just in Time reporting I have access to. The Chatbot question submission process is efficient and questions get through the moderation queue quickly. Heidi Verplank is an incredible help. When I have a question she is always, without fail, quick and efficient in her responses. Additionally, Joel Laos has been a pleasure to work with. **What do you dislike about Ivy & Ocelot?** There is no monthly generated report for the ChatBot usage (like the monthly FATV report I get). I know I can go in anytime to look at the Chatbot data, but I like the way I can save the FATV report to pdf and circulate that report to team members. I am currently saving Chabot reports to pdf myself, but the data gets cut up, pages split, etc. When I inquired about it, I was told that you do not offer (at this point in time) a monthly generated report like you provide for the GetAnswers video portal. **Recommendations to others considering Ivy & Ocelot:** Have all departments buy into the concept and stay on top of them as they are the SME's that will supply information/questions. **What problems is Ivy & Ocelot solving and how is that benefiting you?** We are finding out what students need in way of Admissions and Financial Aid information. We are also able to see what else students need information about on a daily basis. It will help us determine the best way to get information out to students and how to better anticipate need for future knowledge bases. ### 43. Ivy Chatbot Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Small-Business (50 or fewer emp.) **Reviewed Date:** March 17, 2022 **What do you like best about Ivy & Ocelot?** I appreciate all the customizations available that allow me to cater the knowledge to our students, to best support them. I think we have been able to better service our students, direct them to our website, our application, or a live agent to chat! **What do you dislike about Ivy & Ocelot?** Something that is confusing to my team is the lack of a 'save' button when updating intents. I wish there was a toggle for a working or editing mode and then we could save the updated intent once we are done working on it. **What problems is Ivy & Ocelot solving and how is that benefiting you?** We have been able to provide better 'off-hour' support to our university students so they can get their questions answered at any time. I think this is a huge perk for our students! **Official Response from Jason Fife:** > Hello, and thank you for the review! We believe it's incredibly important for chatbot knowledge to be customized to each audience, so it's great to hear that you enjoy that. Additionally, we've shared your feedback with our developers regarding a save button. However, I'm pleased to let you know that all intent activity is automatically saved in real time for your convenience. I hope this helps, and thank you again! ### 44. Accc admissions dept **Rating:** 5.0/5.0 stars **Reviewed by:** Tasha R. | Manager of enrollment services, Small-Business (50 or fewer emp.) **Reviewed Date:** March 15, 2022 **What do you like best about Ivy & Ocelot?** I love the analytics and logging of conversations **What do you dislike about Ivy & Ocelot?** How fast you have to bc respond before it bounces V to bc someone else **What problems is Ivy & Ocelot solving and how is that benefiting you?** It helps students across all three of our campuses. It streamlined processes and provide assistance quickly **Official Response from Jason Fife:** > Hi Tasha - thanks for the feedback! We're thrilled that Ivy.ai is helping to streamline your processes, and that you're enjoying our built-in reports. It sounds like there might be an opportunity for us to improve experience for administrators, so I encourage you to submit a ticket within the Admin System by clicking "Help Center" (located at the upper right-hand corner) and then "+ Create New Ticket." Your feedback helps us improve the platform for everyone, so thank you again! ### 45. Ivy AI Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** March 14, 2022 **What do you like best about Ivy & Ocelot?** The customer support team is very helpful, always willing to connect and directly address my questions and concerns. **What do you dislike about Ivy & Ocelot?** I think the implementation of more user-centred features would allow for users to further control their bot, and achieve their own goals without the need for further assistance. **What problems is Ivy & Ocelot solving and how is that benefiting you?** It has allowed us to connect with our students besides business hours - which, as a student myself, I find fantastic **Official Response from Jason Fife:** > Thanks for your review! We agree that user-centered features will help empower users like yourself with more autonomy, so stay tuned. If you haven't already, check out the new Ivy.ai Knowledge Base in the Admin Portal - you can find a wealth of information on using Ivy.ai. ### 46. Ivy Feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Deanna D. | Marquette Central Manager, Enterprise (> 1000 emp.) **Reviewed Date:** March 14, 2022 **What do you like best about Ivy & Ocelot?** That we can update/edit questions/answers. **What do you dislike about Ivy & Ocelot?** It can be hard to find old questions needing editing. **What problems is Ivy & Ocelot solving and how is that benefiting you?** Trying to eliminate staff from having to answer easy repetative questions. **Official Response from Jason Fife:** > Hi Deanna, and thank you for the review! We believe administrators want control over their bot's knowledge, so it's good to hear that you're enjoying that ability. ### 47. My fingers do most of the talking **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** March 14, 2022 **What do you like best about Ivy & Ocelot?** Chatbot automated responses will save you **What do you dislike about Ivy & Ocelot?** Just experienced a few minor webpage glitches/bugs. **What problems is Ivy & Ocelot solving and how is that benefiting you?** One pro I liked is the fact that notifications are always in sync with any incoming messages. **Official Response from Jason Fife:** > Thank you for your review! Hopefully we were able to correct those minor bugs, but let us know if we can help! ### 48. Ocelot -Assisting with Student Success! **Rating:** 5.0/5.0 stars **Reviewed by:** Kristin M. | Director of Financial Aid, Mid-Market (51-1000 emp.) **Reviewed Date:** February 10, 2020 **What do you like best about Ivy & Ocelot?** I have had the pleasure of working with Ocelot for over three years. Our institution is the owner of Financial Aid TV, GetSAP and most recently, we implemented their latest product, the Ocelot Chatbot. The Ocelot team is fantastic! They are truly dedicated to students and have been there to support me every step of the way. One of the best parts about Ocelot products is the on-demand reports that you can pull at any time to see the value of the products. **What do you dislike about Ivy & Ocelot?** I do not have anything that I dislike about the products or the company, Ocelot. Ocelot is an organization receptive to ideas from financial aid administrators to ensure their products meet student and institutional needs. Their products have been a game-changer for our students and the Financial Aid Office at our college. **Recommendations to others considering Ivy & Ocelot:** I highly recommend moving forward with Ocelot. You will see the value in using their product through the analytics you can pull on demand or that are provided monthly from the vendor. **What problems is Ivy & Ocelot solving and how is that benefiting you?** All services have assisted our institution with removing barriers so that we can meet the students’ needs by providing access to financial aid information in a manner that resonates with students, 24/7, 365 days per year. Our students no longer have to wait in line to get their questions answered; leave work early to make it down to our office before closing time since they have the ability to review financial aid information when they need it, during a time that works best for them. In fact, 67% of interactions with FATV last month happened during the hours the Financial Aid Office closed and 20% of our chatbot questions and answers are happening outside of our college hours and we just launched a few weeks ago. Their products provide equal access to all students. In addition, Ocelot has assisted our office by providing bilingual services that we did not have previously. This ensures that parents and students have the information they need in the language they feel most comfortable with to make decisions related to attending our institution. I have spoken with many students across the campus and all have been pleased with the services we are providing with Ocelot. - [View Ivy & Ocelot pricing details and edition comparison](https://www.g2.com/products/ivy-ocelot/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-31+08%3A25%3A31+-0500&secure%5Bsession_id%5D=f1d01803-0974-4e74-89b6-bd6994f576d3&secure%5Btoken%5D=1b149f924b6e16fbfe403e6870d576466a9c107938d7564866d1fff574deddbb&format=llm_user) ## Ivy & Ocelot Integrations - [Agentforce 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Blackboard](https://www.g2.com/products/blackboard/reviews) - [Canvas](https://www.g2.com/products/canvas-2025-06-27/reviews) - [Ellucian Company L.P.](https://www.g2.com/products/ellucian-company-l-p/reviews) - [Ellucian Student](https://www.g2.com/products/ellucian-student/reviews) - [Google Analytics](https://www.g2.com/products/google-analytics/reviews) - [Handshake](https://www.g2.com/products/handshake/reviews) - [meta](https://www.g2.com/products/betacae-meta/reviews) - [PeopleSoft Campus Solutions](https://www.g2.com/products/peoplesoft-campus-solutions/reviews) - [ServiceNow Connector](https://www.g2.com/products/servicenow-connector/reviews) - [Slate](https://www.g2.com/products/slate-slate/reviews) - [TeamDynamix IT Service Management](https://www.g2.com/products/teamdynamix-it-service-management/reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) ## Ivy & Ocelot Features **Functionality** - Multimedia - Mass Messaging - Push Notifications - Student Messaging - Analytics **Text Messaging** - Bulk SMS - Two-Way Text Messaging - Text Scheduler - Automatic Replies - Personalization - Transactional SMS **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Generative AI** - AI Text Generation - AI Text Summarization **Integration** - Message Sync - LMS Integration - Classroom Management **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Agentic AI - Bot Platforms** - Proactive Assistance - Decision Making **Generative AI** - AI Text Generation - AI Text Summarization **SMS Platform** - Reporting - Automation - White Label - Text-to-Landline - Short Codes - API Integration ## Top Ivy & Ocelot Alternatives - [Qualified](https://www.g2.com/products/qualified/reviews) - 4.9/5.0 (1,469 reviews) - [Drift](https://www.g2.com/products/drift/reviews) - 4.4/5.0 (1,204 reviews) - [Brevo Marketing Platform](https://www.g2.com/products/brevo-marketing-platform/reviews) - 4.5/5.0 (2,440 reviews)