--- title: Ivy & Ocelot Reviews meta\_title: 'Ivy & Ocelot Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 48 reviews by the users' company size, role or industry to find out how Ivy & Ocelot works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 48 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Conversational Intelligence url: https://www.g2.com/categories/conversational-intelligence --- ### Ivy & Ocelot Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users love the **ease of use** of Ivy & Ocelot, allowing for seamless real-time changes and enhanced productivity. [(27 mentions)](https://www.g2.com/products/ivy-ocelot/reviews?filters%5Bsentiment_snippet%5D=1082893&qs=pros-and-cons#reviews) Users praise the **amazing customer support** from Ivy & Ocelot, highlighting their prompt and helpful team. [(21 mentions)](https://www.g2.com/products/ivy-ocelot/reviews?filters%5Bsentiment_snippet%5D=1085109&qs=pros-and-cons#reviews) Users value the **responsive support** from Ivy & Ocelot, appreciating its ability to handle high volumes of inquiries efficiently. [(15 mentions)](https://www.g2.com/products/ivy-ocelot/reviews?filters%5Bsentiment_snippet%5D=1082950&qs=pros-and-cons#reviews) Users appreciate the **exceptional support and resources** from Ivy & Ocelot, enhancing their experience and effectiveness. [(7 mentions)](https://www.g2.com/products/ivy-ocelot/reviews?filters%5Bsentiment_snippet%5D=1082628&qs=pros-and-cons#reviews) Users highlight the **easy implementation** of Ivy & Ocelot, praising the responsive support team for a seamless experience. [(6 mentions)](https://www.g2.com/products/ivy-ocelot/reviews?filters%5Bsentiment_snippet%5D=1084991&qs=pros-and-cons#reviews) Users experience **inconsistent responses** from Ivy & Ocelot, which can hinder effective communication and clarity. [(10 mentions)](https://www.g2.com/products/ivy-ocelot/reviews?filters%5Bsentiment_snippet%5D=1082806&qs=pros-and-cons#reviews) Users find the **learning curve steep** due to complex back-end interface and limited user-friendliness for non-tech members. [(8 mentions)](https://www.g2.com/products/ivy-ocelot/reviews?filters%5Bsentiment_snippet%5D=1083164&qs=pros-and-cons#reviews) Users note that **bot functionality needs improvement** due to inefficient messaging and unreliable responses during interactions. [(7 mentions)](https://www.g2.com/products/ivy-ocelot/reviews?filters%5Bsentiment_snippet%5D=1083054&qs=pros-and-cons#reviews) Users experience **chat issues** due to inaccurate bot responses, impacting the overall effectiveness and user satisfaction. [(4 mentions)](https://www.g2.com/products/ivy-ocelot/reviews?filters%5Bsentiment_snippet%5D=1082588&qs=pros-and-cons#reviews) Users find the **difficult learning curve** challenging, often requiring extensive training to fully utilize Ivy & Ocelot's features. [(4 mentions)](https://www.g2.com/products/ivy-ocelot/reviews?filters%5Bsentiment_snippet%5D=1083938&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Ivy & Ocelot ##### 1. Ease of Use Users love the **ease of use** of Ivy & Ocelot, allowing for seamless real-time changes and enhanced productivity. [ See 27 mentions ](https://www.g2.com/products/ivy-ocelot/reviews?filters%5Bsentiment_snippet%5D=1082893&qs=pros-and-cons#reviews) See Related User Reviews ![Ray K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ray K.") RK Ray K. Enterprise (\> 1000 emp.) 4.0/5 "User-Friendly Setup and Curated Knowledge That Power Great Bot Conversations" What do you like about Ivy & Ocelot? It uses existing knowledge that you curate for the bot. User friendly, easy to set up, and you can monitor conversations TL Tara L. Enterprise (\> 1000 emp.) 5.0/5 "Easy-to-Use Chatbot That Reduces Volume" What do you like about Ivy & Ocelot? Our chatbot through Ivy & Ocelot has reduced our email traffic by an average of 250 emails per month, and has had over 8000 conversations with our ##### 2. Customer Support Users praise the **amazing customer support** from Ivy & Ocelot, highlighting their prompt and helpful team. [ See 21 mentions ](https://www.g2.com/products/ivy-ocelot/reviews?filters%5Bsentiment_snippet%5D=1085109&qs=pros-and-cons#reviews) See Related User Reviews TL Tara L. Enterprise (\> 1000 emp.) 5.0/5 "Easy-to-Use Chatbot That Reduces Volume" What do you like about Ivy & Ocelot? Our chatbot through Ivy & Ocelot has reduced our email traffic by an average of 250 emails per month, and has had over 8000 conversations with our ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 2.5/5 "Needs Better Messaging and Analytics, but Strong for Scalability and Integration" What do you like about Ivy & Ocelot? I appreciate how the chatbot’s scalability allows it to handle high volumes of questions without delays, ensuring students and employees always get qu ##### 3. Helpful Users value the **responsive support** from Ivy & Ocelot, appreciating its ability to handle high volumes of inquiries efficiently. [ See 15 mentions ](https://www.g2.com/products/ivy-ocelot/reviews?filters%5Bsentiment_snippet%5D=1082950&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 2.5/5 "Needs Better Messaging and Analytics, but Strong for Scalability and Integration" What do you like about Ivy & Ocelot? I appreciate how the chatbot’s scalability allows it to handle high volumes of questions without delays, ensuring students and employees always get qu ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "It makes it easier to connect to our audience and the website is easy to navigate." What do you like about Ivy & Ocelot? The upsides is that it allows for quick answering of questions and the AI is effective. ##### 4. Features Users appreciate the **exceptional support and resources** from Ivy & Ocelot, enhancing their experience and effectiveness. [ See 7 mentions ](https://www.g2.com/products/ivy-ocelot/reviews?filters%5Bsentiment_snippet%5D=1082628&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 2.5/5 "Needs Better Messaging and Analytics, but Strong for Scalability and Integration" What do you like about Ivy & Ocelot? I appreciate how the chatbot’s scalability allows it to handle high volumes of questions without delays, ensuring students and employees always get qu ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Great chatbot solution" What do you like about Ivy & Ocelot? They reach out regularly with group training opportunities and will also meet with you individually to answer any questions you have. They are very ac ##### 5. Easy Implementation Users highlight the **easy implementation** of Ivy & Ocelot, praising the responsive support team for a seamless experience. [ See 6 mentions ](https://www.g2.com/products/ivy-ocelot/reviews?filters%5Bsentiment_snippet%5D=1084991&qs=pros-and-cons#reviews) See Related User Reviews TL Tara L. Enterprise (\> 1000 emp.) 5.0/5 "Easy-to-Use Chatbot That Reduces Volume" What do you like about Ivy & Ocelot? Our chatbot through Ivy & Ocelot has reduced our email traffic by an average of 250 emails per month, and has had over 8000 conversations with our CF Cesar F. Mid-Market (51-1000 emp.) 4.5/5 "IvyQuantum is a Game Changer for Strategic Enrollment Management" What do you like about Ivy & Ocelot? As the higher education environment continues to change, IvyQuantum products offer innovative solutions for students who are looking for rapid respons ### 5 Cons or Disadvantages of Ivy & Ocelot ##### 1. AI Limitations Users experience **inconsistent responses** from Ivy & Ocelot, which can hinder effective communication and clarity. [ See 10 mentions ](https://www.g2.com/products/ivy-ocelot/reviews?filters%5Bsentiment_snippet%5D=1082806&qs=pros-and-cons#reviews) See Related User Reviews ![Ray K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ray K.") RK Ray K. Enterprise (\> 1000 emp.) 4.0/5 "User-Friendly Setup and Curated Knowledge That Power Great Bot Conversations" What do you dislike about Ivy & Ocelot? Sometimes it is difficult to choose correct manner in which to respond to a question (i.e. appropriate workflow). I wish that ivy could respond to va ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.0/5 "Overall great experience!" What do you dislike about Ivy & Ocelot? Pointing to answers when reviewing chats leaves a lot to be desired. The AI feature also is still hit or miss with answers, but I know it takes time t ##### 2. Learning Curve Users find the **learning curve steep** due to complex back-end interface and limited user-friendliness for non-tech members. [ See 8 mentions ](https://www.g2.com/products/ivy-ocelot/reviews?filters%5Bsentiment_snippet%5D=1083164&qs=pros-and-cons#reviews) See Related User Reviews ![Marcelo S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marcelo S.") MS Marcelo S. Small-Business (50 or fewer emp.) 5.0/5 "Good service and performance" What do you dislike about Ivy & Ocelot? I think that its many features, even when they are helpful, it can be kind of confusing and one can forget all the features and tools. It can also be ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 0.5/5 "I forgot we had the bot and I found the interface confusing" What do you dislike about Ivy & Ocelot? The bot itself looked visually ridiculous, but I think our marketing group made that choice. But the back-end interface for users to upload content wa ##### 3. Bot Functionality Users note that **bot functionality needs improvement** due to inefficient messaging and unreliable responses during interactions. [ See 7 mentions ](https://www.g2.com/products/ivy-ocelot/reviews?filters%5Bsentiment_snippet%5D=1083054&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 2.5/5 "Needs Better Messaging and Analytics, but Strong for Scalability and Integration" What do you dislike about Ivy & Ocelot? The two-way messaging functionality still needs improvement, particularly because it requires too much manual intervention to send messages to student ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.0/5 "Overall great experience!" What do you dislike about Ivy & Ocelot? Pointing to answers when reviewing chats leaves a lot to be desired. The AI feature also is still hit or miss with answers, but I know it takes time t ##### 4. Chat Issues Users experience **chat issues** due to inaccurate bot responses, impacting the overall effectiveness and user satisfaction. [ See 4 mentions ](https://www.g2.com/products/ivy-ocelot/reviews?filters%5Bsentiment_snippet%5D=1082588&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.0/5 "Overall great experience!" What do you dislike about Ivy & Ocelot? Pointing to answers when reviewing chats leaves a lot to be desired. The AI feature also is still hit or miss with answers, but I know it takes time t ![Kellie F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kellie F.") KF Kellie F. Enterprise (\> 1000 emp.) 4.0/5 "Excellent service, willing to work with you to get it right." What do you dislike about Ivy & Ocelot? Some of the things sold to us were not true. We were told it was WCAG 2.0 compliant, and our accessibility office found that wasn't so. It delayed our ##### 5. Difficult Learning Users find the **difficult learning curve** challenging, often requiring extensive training to fully utilize Ivy & Ocelot's features. [ See 4 mentions ](https://www.g2.com/products/ivy-ocelot/reviews?filters%5Bsentiment_snippet%5D=1083938&qs=pros-and-cons#reviews) See Related User Reviews ![Marcelo S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marcelo S.") MS Marcelo S. Small-Business (50 or fewer emp.) 5.0/5 "Good service and performance" What do you dislike about Ivy & Ocelot? I think that its many features, even when they are helpful, it can be kind of confusing and one can forget all the features and tools. It can also be ![Christina D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Christina D.") CD Christina D. Enterprise (\> 1000 emp.) 5.0/5 "Ivy Experience" What do you dislike about Ivy & Ocelot? Ivy Quantum requries many in-depth trainings for user accessibility, some members of my team do not have a background with data processing and has req ![Ray K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ray K.") RK Ray K. Director, Client Services Enterprise (\> 1000 emp.) 2/11/2026 "User-Friendly Setup and Curated Knowledge That Power Great Bot Conversations" 4/5 What do you like best about Ivy & Ocelot? It uses existing knowledge that you curate for the bot. User friendly, easy to set up, and you can monitor conversations Review collected by and hosted on G2.com. What do you dislike about Ivy & Ocelot? Sometimes it is difficult to choose correct manner in which to respond to a question (i.e. appropriate workflow). I wish that ivy could respond to vague user asked questions with more questions to clarify what the user is looking for as often questions are not phrased well nor contain context. Review collected by and hosted on G2.com. What problems is Ivy & Ocelot solving and how is that benefiting you? 24/7 support availability, offloading of repetitious tasks to the bot, improving response times to users Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Higher Education](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Higher Education") AH Verified User in Higher Education Enterprise (\> 1000 emp.) 12/3/2025 "Needs Better Messaging and Analytics, but Strong for Scalability and Integration" 2.5/5 What do you like best about Ivy & Ocelot? I appreciate how the chatbot’s scalability allows it to handle high volumes of questions without delays, ensuring students and employees always get quick support even during closures. The built-in chat history helps people easily revisit previous answers, reducing repeat questions and improving user confidence. Its multi-language support makes information more accessible to our diverse community, and seamless integration with Banner allows students to receive accurate, real-time information without navigating multiple systems. Review collected by and hosted on G2.com. What do you dislike about Ivy & Ocelot? The two-way messaging functionality still needs improvement, particularly because it requires too much manual intervention to send messages to students, making the process inefficient for staff. In addition, the chatbot’s analytics are not very user friendly, and some data cannot be exported, limiting the ability to track trends or share insights. The platform also offers very little customization in what data can be pulled, which makes it difficult to generate the specific reports departments need. Review collected by and hosted on G2.com. What problems is Ivy & Ocelot solving and how is that benefiting you? The chatbot has significantly reduced the volume of emails and calls, allowing staff to focus on more complex needs and ultimately provide better, more personalized service to a greater number of students. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite TL Tara L. Program Specialist, Communications Enterprise (\> 1000 emp.) 1/14/2026 "Easy-to-Use Chatbot That Reduces Volume" 5/5 What do you like best about Ivy & Ocelot? Our chatbot through Ivy & Ocelot has reduced our email traffic by an average of 250 emails per month, and has had over 8000 conversations with our customers since implementation. This has freed up specialists to focus on more in-depth issues. The interface is very easy to use and implement on our website. Whenever there is an issue or updates with the chatbot the Customer Support team provides timely and efficient assistance. Review collected by and hosted on G2.com. What do you dislike about Ivy & Ocelot? The technology does update quickly, but that is to be expected considering the use of generative AI. I would appreciate a greater ease of use for sharing statistics with management. Review collected by and hosted on G2.com. What problems is Ivy & Ocelot solving and how is that benefiting you? The Ivy and Ocelot chatbot can answer customer questions during times of closure, as well as free-up specialists to deal with more complex issues. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite CF Cesar F. Associate Vice President for Enrollment Management Mid-Market (51-1000 emp.) 6/25/2024 "IvyQuantum is a Game Changer for Strategic Enrollment Management" 4.5/5 What do you like best about Ivy & Ocelot? As the higher education environment continues to change, IvyQuantum products offer innovative solutions for students who are looking for rapid responses and active engagement. Their Chatbot solutions have allowed us to serve our students 24/7 using automatically generated answers to frequently asked questions. The software was easy to implement, and the support provided by the IvyQuantum team has been helpful in expanding the Chatbot capabilities. The Chatbot interacts with our students daily, and the integration to our current systems was seamless. Review collected by and hosted on G2.com. What do you dislike about Ivy & Ocelot? The only downside to our current platform of IvyQuantum is the inability to use full AI voice capabilities that go beyond the traditional phone voice recognition prompts. We have seen a demo by CollegeVine AI Recruiter and the capability of the AI Voice Recruiter is very impressive, especially as universities struggle to retain recruiters. Review collected by and hosted on G2.com. What problems is Ivy & Ocelot solving and how is that benefiting you? IvyQuantum is solving the problem of students who are looking for an immediate response to frequently asked questions. We serve a number of students all accross the world, many of them in India, and the ability for students to engage with our university during their time zone is crucial. We have also reduced the number of staff who are able to assist students live, and the Chatbot with LiveChat capabilities has allowed us to continue to serve our students without disruption. The analtyical dashboards are also helpful to show the usage and areas of improvement of our Bot. Review collected by and hosted on G2.com. Show More Response from Bryce Kunkel of Ivy & Ocelot [Editedit](https://www.g2.com/survey_responses/ivy-ocelot-review-9832283/official_response/edit) Hi Cesar! Thanks so much for sharing your experience here on G2! Your feedback is invaluable, and I'm delighted to hear that you've really enjoyed using IvyQuantum so far. It's great to hear that the rapid, 24/7 responses are helping to engage students from around the world, on their time. Additionally, I'll be sure to pass along your feedback about the ease of implementation — our team loves to hear that! Thanks again! Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Kellie F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kellie F.") KF Kellie F. Senior Director of Admissions Operations Enterprise (\> 1000 emp.) 6/20/2024 "Excellent service, willing to work with you to get it right." 4/5 What do you like best about Ivy & Ocelot? The software is very user friendly. Finding what you need when you need it is relatively fast. Their knowledgebase is very thorough. They clearly know what schools need to get the work done right. Their customer support is really key in making it work. Review collected by and hosted on G2.com. What do you dislike about Ivy & Ocelot? Some of the things sold to us were not true. We were told it was WCAG 2.0 compliant, and our accessibility office found that wasn't so. It delayed our implementation for a few months, but we eventually got there. The way the bot reads our webpages it can get very confused pretty quickly (a person will ask "what is your deadline" and it will just randomly select the FAFSA deadline, not ask further questions). We've shored it up a bunch but all that work was done on our side. Review collected by and hosted on G2.com. What problems is Ivy & Ocelot solving and how is that benefiting you? We are innundated with emails and phone calls. So many of these are simple questions people should be able to get out of our website, but simply do not/cannot. The bot has been helpful so far in reducing this volume. Review collected by and hosted on G2.com. Show More Response from Bryce Kunkel of Ivy & Ocelot [Editedit](https://www.g2.com/survey_responses/ivy-ocelot-review-9815927/official_response/edit) Hi Kellie! Thanks so much for taking time to review IvyQuantum. I'm glad you have found our team knowledgeable and helpful — we really want our team to fully understand your circumstances so we can best fit Ivy to meet your needs. I'm glad that our teams were able to work together to bring accessibility improvements to our platform; we understand the importance of providing ADA compliant software, not just for meeting regulations but to ensure equitable access to information. We look forward to a continued partnership! Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller MW Micah W. Director of Graduate School Admissions Enterprise (\> 1000 emp.) 6/20/2024 "Quality Product that aids in information distribution, problem solving and lead generation." 4.5/5 What do you like best about Ivy & Ocelot? The product provides a great deal of information based on scanning, sweeping, scraping provided web links and sites to help answer questions. The intergration is simple and can be easily added with script provided. We use the tool daily on our website and if answers are not easily a ticketing system is provided. IvyQuantum has a quality team of professionals to assist in issues, provide trainings and are constantly working to improve and add new features. Review collected by and hosted on G2.com. What do you dislike about Ivy & Ocelot? Sometimes the information has to be guided or directed to get the best answer. The AI functionality is assisting in this. The product also shows you "gaps" in your information but things like institutional jargon and specifics sometimes takes a bit of training the system before becoming correct. Review collected by and hosted on G2.com. What problems is Ivy & Ocelot solving and how is that benefiting you? Once we have installed, the email and phone traffic for simple questions has signifcantly decreased. This has allowed our staff to adjust time spent on more impactful tasks. Review collected by and hosted on G2.com. Show More Response from Bryce Kunkel of Ivy & Ocelot [Editedit](https://www.g2.com/survey_responses/ivy-ocelot-review-9814529/official_response/edit) Hi Micah! Thank you for sharing your detailed feedback on IvyQuantum! I'm thrilled to hear that the product has been so helpful in lead gen and about the ease of the integration process. We love to see results, so I'm excited to hear that you've seen a reduction in email and phone traffic for simple questions. If you have any further suggestions or need assistance, please don't hesitate to reach out. Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Christina D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Christina D.") CD Christina D. Residential Director Enterprise (\> 1000 emp.) 6/20/2024 "Ivy Experience" 5/5 What do you like best about Ivy & Ocelot? IvyQuantum has a robust team that has been helpful with the implementation of the service to our univeristy webpages. The team behind IvyQuantum and their support for our intiatives and objectives is the best part of the service. Review collected by and hosted on G2.com. What do you dislike about Ivy & Ocelot? Ivy Quantum requries many in-depth trainings for user accessibility, some members of my team do not have a background with data processing and has required extra training that has stalled the debut process. Review collected by and hosted on G2.com. What problems is Ivy & Ocelot solving and how is that benefiting you? IvyQuantum allows for a decrease of emails sent from in-coming and prospective/curious students that inquire about our institution. The chatbot is a central hub of information that can direct the users to the published sites with repsective information sources. IvyQuantum allows for our student/parent users to have a form of connection as they seek assistance in locating and discovering the resources available at Stevens. Review collected by and hosted on G2.com. Show More Response from Bryce Kunkel of Ivy & Ocelot [Editedit](https://www.g2.com/survey_responses/ivy-ocelot-review-9814975/official_response/edit) Hi Christina! We so greatly appreciate your feedback for IvyQuantum! I'm thankful for your positive words for our team and for sharing some opportunities to improve our onboarding process. We are committed to continuous improvement and are looking forward to seeing more positive results for your team! Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Lauren S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lauren S.") LS Lauren S. CRM Communications Coordinator Mid-Market (51-1000 emp.) 6/20/2024 "Quick to Set Up, Easy to Use!" 5/5 What do you like best about Ivy & Ocelot? The most helpful feature is letting IvyQuantum use it's database to quickly answer student questions. When Ivy doesn't have the answer, it quickly connects the student with a representative. It's also very helpful to transfer chats between departments which helps our students from having to reach out to multiple departments manually. Review collected by and hosted on G2.com. What do you dislike about Ivy & Ocelot? One of the downsides to IvyQuantum is that we've noticed that when students ask the same question in different ways, Ivy sometimes gives varying answers that are not always correct. At times, it can be difficult to quickly correct that information. Review collected by and hosted on G2.com. What problems is Ivy & Ocelot solving and how is that benefiting you? Being the front facing part of our University, IvyQuantum helps us manage the large number of questions we receive from students. This helps our staff address all student questions quickly and effectively. Review collected by and hosted on G2.com. Show More Response from Bryce Kunkel of Ivy & Ocelot [Editedit](https://www.g2.com/survey_responses/ivy-ocelot-review-9814532/official_response/edit) Hi Lauren! Thank you so much for writing this review! It means the world to us to hear your feedback. It's great to hear that Ivy is helping to ensure all questions get answered and allowing your team to prioritize high value conversations and relationships. Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Higher Education](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Higher Education") UH Verified User in Higher Education Mid-Market (51-1000 emp.) 6/27/2024 "Great chatbot solution" 5/5 What do you like best about Ivy & Ocelot? They reach out regularly with group training opportunities and will also meet with you individually to answer any questions you have. They are very accessible, and not all software companies are. We also have gotten some great insights into weaknesses and inconsistencies into our website because IvyBot's ability to automatically generate correct answers is directly related to the public content on your website. You can also create answers for the bot, but it's more efficient if your website is up to date. So IvyBot illuminates improvements needed and provides data to back it up. Very useful tool. Review collected by and hosted on G2.com. What do you dislike about Ivy & Ocelot? It's a bit confusing to navigate at first, but as I mentioned, it's very easy to schedule an appointment for 1:1 assistance. My contact helped me immensely and I felt much more comfortable with the product. Review collected by and hosted on G2.com. What problems is Ivy & Ocelot solving and how is that benefiting you? Allowing students to quickly get an answer to common questions which saves time for staff. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller MS Michael S. Customer service Small-Business (50 or fewer emp.) 11/2/2024 Guest users or non-business users of the software, not included in G2 scores. "Ivy review" 4.5/5 What do you like best about Ivy & Ocelot? It is well organize and it's easy to understand Review collected by and hosted on G2.com. What do you dislike about Ivy & Ocelot? I think I would need more time now but so far is doing great Review collected by and hosted on G2.com. What problems is Ivy & Ocelot solving and how is that benefiting you? I used it for customer service and have it attend customer and answer its question. It learns faster and it's easy to set Review collected by and hosted on G2.com. 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