--- title: Ivy & Ocelot Reviews meta_title: 'Ivy & Ocelot Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 48 reviews by the users' company size, role or industry to find out how Ivy & Ocelot works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 48 scale: '5' date_modified: '2026-08-07' parent_category: name: Conversational Intelligence url: https://www.g2.com/categories/conversational-intelligence --- # Ivy & Ocelot Reviews **Vendor:** Gravyty **Category:** [Chatbots Software](https://www.g2.com/categories/chatbots) **Average Rating:** 4.3/5.0 **Total Reviews:** 48 ## About Ivy & Ocelot Ivy & Ocelot from Gravyty is an AI-powered student engagement platform that helps higher education institutions deliver personalized, proactive, and compliant student support -- across every stage of the student lifecycle. It unifies decades of proven AI innovation from Ivy.ai and Ocelot into a single unified platform that connects students, staff, and systems in one seamless experience. The Ivy & Ocelot unified platform enables colleges and universities to engage students through their preferred channels -- chat, SMS, WhatsApp, voice, email, and social media -- while maintaining institutional compliance and accessibility standards. The platform combines generative, retrieval and human-centered AI to deliver accurate, multilingual, and context-aware responses in real-time. Institutions such as Purdue University Northwest and Penn State University have achieved measurable results -- reducing call volume by up to 87%, increasing student satisfaction to 99%, and generating more than $3M in tuition-related ROI through improved enrollment and retention outcomes. Key capabilities include: - 24/7, multilingual AI support across web, chat, SMS, WhatsApp, telephony, and email - 30+ pre-built integrations with leading SIS, CRM, LMS, and IT systems (e.g., Banner, Salesforce, Canvas) - Institution-specific content auto-updated daily - Source-traceable, compliant responses (FERPA, SOC2, HIPAA, GDPR) - Analytics and engagement dashboards to identify gaps and patterns - Configurable virtual and live assistants for departmental workflows - Dedicated onboarding, training, and client success support Built specifically for higher education institutions, Ivy & Ocelot from Gravyty transforms how colleges and universities communicate, engage, and retain students -- creating connected, scalable experiences that meet modern student expectations. ## Ivy & Ocelot Pros & Cons **What users like:** - Users love the **ease of use** of Ivy & Ocelot, allowing for seamless real-time changes and enhanced productivity. (27 reviews) - Users praise the **amazing customer support** from Ivy & Ocelot, highlighting their prompt and helpful team. (21 reviews) - Users value the **responsive support** from Ivy & Ocelot, appreciating its ability to handle high volumes of inquiries efficiently. (15 reviews) - Users appreciate the **exceptional support and resources** from Ivy & Ocelot, enhancing their experience and effectiveness. (7 reviews) - Users highlight the **easy implementation** of Ivy & Ocelot, praising the responsive support team for a seamless experience. (6 reviews) - 24/7 Support (5 reviews) - Users value the **automation features** of Ivy & Ocelot, enhancing efficiency and improving student interactions seamlessly. (5 reviews) - Implementation Ease (5 reviews) - Easy Integration (4 reviews) - Easy Setup (4 reviews) **What users dislike:** - Users experience **inconsistent responses** from Ivy & Ocelot, which can hinder effective communication and clarity. (10 reviews) - Users find the **learning curve steep** due to complex back-end interface and limited user-friendliness for non-tech members. (8 reviews) - Users note that **bot functionality needs improvement** due to inefficient messaging and unreliable responses during interactions. (7 reviews) - Users experience **chat issues** due to inaccurate bot responses, impacting the overall effectiveness and user satisfaction. (4 reviews) - Users find the **difficult learning curve** challenging, often requiring extensive training to fully utilize Ivy & Ocelot's features. (4 reviews) - Poor Navigation (4 reviews) - Complexity (3 reviews) - Data Analytics Issues (3 reviews) - Inaccuracy (3 reviews) - Navigation Issues (3 reviews) ## Ivy & Ocelot Reviews ### 1. User-Friendly Setup and Curated Knowledge That Power Great Bot Conversations **Rating:** 4.0/5.0 stars **Reviewed by:** Ray K. | Director, Client Services, Enterprise (> 1000 emp.) **Reviewed Date:** February 11, 2026 **What do you like best about Ivy & Ocelot?** It uses existing knowledge that you curate for the bot. User friendly, easy to set up, and you can monitor conversations **What do you dislike about Ivy & Ocelot?** Sometimes it is difficult to choose correct manner in which to respond to a question (i.e. appropriate workflow). I wish that ivy could respond to vague user asked questions with more questions to clarify what the user is looking for as often questions are not phrased well nor contain context. **What problems is Ivy & Ocelot solving and how is that benefiting you?** 24/7 support availability, offloading of repetitious tasks to the bot, improving response times to users ### 2. Excellent service, willing to work with you to get it right. **Rating:** 4.0/5.0 stars **Reviewed by:** Kellie F. | Senior Director of Admissions Operations, Enterprise (> 1000 emp.) **Reviewed Date:** June 20, 2024 **What do you like best about Ivy & Ocelot?** The software is very user friendly. Finding what you need when you need it is relatively fast. Their knowledgebase is very thorough. They clearly know what schools need to get the work done right. Their customer support is really key in making it work. **What do you dislike about Ivy & Ocelot?** Some of the things sold to us were not true. We were told it was WCAG 2.0 compliant, and our accessibility office found that wasn't so. It delayed our implementation for a few months, but we eventually got there. The way the bot reads our webpages it can get very confused pretty quickly (a person will ask "what is your deadline" and it will just randomly select the FAFSA deadline, not ask further questions). We've shored it up a bunch but all that work was done on our side. **What problems is Ivy & Ocelot solving and how is that benefiting you?** We are innundated with emails and phone calls. So many of these are simple questions people should be able to get out of our website, but simply do not/cannot. The bot has been helpful so far in reducing this volume. **Official Response from Bryce Kunkel:** > Hi Kellie! Thanks so much for taking time to review IvyQuantum. I'm glad you have found our team knowledgeable and helpful — we really want our team to fully understand your circumstances so we can best fit Ivy to meet your needs. I'm glad that our teams were able to work together to bring accessibility improvements to our platform; we understand the importance of providing ADA compliant software, not just for meeting regulations but to ensure equitable access to information. We look forward to a continued partnership! ### 3. Solid ChatBot **Rating:** 4.0/5.0 stars **Reviewed by:** Terumi T. | Assistant Registrar & Associate Director, Student Services, Mid-Market (51-1000 emp.) **Reviewed Date:** June 20, 2024 **What do you like best about Ivy & Ocelot?** Updates to GenAI and auto-scanning of URLs **What do you dislike about Ivy & Ocelot?** Lacking a functional mail integration to Outlook **What problems is Ivy & Ocelot solving and how is that benefiting you?** IvyQuantum allows clients to find the information they need at any time of the day. During business hours, clients who prefer to message instead of email or call can be supported. **Official Response from Bryce Kunkel:** > Hi Terumi, thank you so much for taking the time to leave a review of IvyQuantum. We appreciate you sharing you your feedback! ### 4. Compassionate staff **Rating:** 4.0/5.0 stars **Reviewed by:** rose S. | Help Desk Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 20, 2024 **What do you like best about Ivy & Ocelot?** The thing that is most helpful about ivy quantum is the helpful team behind it **What do you dislike about Ivy & Ocelot?** One of the challenges about working with IvyQuantum Is the ever changing landscape of the technology industry. **What problems is Ivy & Ocelot solving and how is that benefiting you?** Ivy quantum is helping us reduce overall ticket volume for our institution. **Official Response from Bryce Kunkel:** > Thank you for your kind words about our compassionate team! We understand that the ever-changing technology landscape can present challenges, but we are committed to providing you with the support and tools needed to navigate through it successfully. We are thrilled to hear that IvyQuantum is helping to reduce your ticket volume and streamline processes for your institution. If you have any specific concerns or suggestions on how we can further assist you, please feel free to reach out. We appreciate your feedback and look forward to continuing to support your needs. ### 5. Great Product & Fantastic Support **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** June 20, 2024 **What do you like best about Ivy & Ocelot?** Having used IvyQuantum both as an end-user and admin at an institution where it is in use, I can easily say that it has simplified and condensed what used to be so many systems into one whole package. It works well, it's still evolving and the support we have receieved from the teams behind IvyQuantum really make it what it is. **What do you dislike about Ivy & Ocelot?** As with any newer and still growing software out there, there are sometimes growing pains or issues you cannot resolve right away. **What problems is Ivy & Ocelot solving and how is that benefiting you?** Mass SMS messages to thousands with scheduled and guided message sends. IvyQuantum brings together so many different platforms and services that we used to utilize and puts them into one service that works arguably better. **Official Response from Bryce Kunkel:** > Hi there! I'm extremely grateful for your review! I love hearing the impact that IvyQuantum has made for you, consolidating systems and providing support 24/7. Looking forward to continuing to make IvyQuantum better and better to better serve you. ### 6. Overall great experience! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2024 **What do you like best about Ivy & Ocelot?** Customer service is great! And the chat itself has been great for lowering our overall email and call numbers. Easy to create a custom response when it is necessary. When something is broken or needs improvement, the Ivy team is very response to tickets and feature requests. **What do you dislike about Ivy & Ocelot?** Pointing to answers when reviewing chats leaves a lot to be desired. The AI feature also is still hit or miss with answers, but I know it takes time to get those things more right than wrong. **What problems is Ivy & Ocelot solving and how is that benefiting you?** Lowering call and emails coming to our Customer Service team. Ability to get information to students when our office is closed. Translation features are great for our international student population! **Official Response from Bryce Kunkel:** > Hi there! I'm glad to hear that you've had a great experience with IvyQuantum! Our team is dedicated to providing excellent customer service and I'm glad to hear that the chatbot has been helpful in reducing email and call volumes and providing information to students when your office is closed. Thanks for sharing your experience! ### 7. Friendly user **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Education Management | Enterprise (> 1000 emp.) **Reviewed Date:** June 25, 2024 **What do you like best about Ivy & Ocelot?** a friendly user, once you get to know the basic elements, it is easy to navigate through **What do you dislike about Ivy & Ocelot?** nothing till now, all is functioning as it should **What problems is Ivy & Ocelot solving and how is that benefiting you?** The chatbot is assisting our students get the help needed specially by miniming phone calls to the office **Official Response from Bryce Kunkel:** > We're glad to hear that you find IvyQuantum easy to navigate and that the chatbot is helping to minimize phone calls to the office. We appreciate your feedback! ### 8. IvyQuantum for Higher Education **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Small-Business (50 or fewer emp.) **Reviewed Date:** October 12, 2023 **What do you like best about Ivy & Ocelot?** What is most useful of IvyQuantum is the active website crawling and NLP capabilities. It makes it easier for the chatbot to be managed than other systems. It also allows for better automation and communication for the prospective/inquiring student pathway. Students are easily directed to sources that could potentially be useful to them. **What do you dislike about Ivy & Ocelot?** Sometimes it does not feel very accurate. There are cases when it gets stumped more frequently than expected. I feel like accuracy could be improved or a better context adaptation could be displayed. That would make the journey much more useful for the user. **What problems is Ivy & Ocelot solving and how is that benefiting you?** IvyQuantum is improving our abilities for customer service. We can better assist our students in need of help by facilitating communication for them. **Official Response from Bryce Kunkel:** > Hi there! Thanks for taking time to review IvyQuantum! I'm glad to hear your feedback on the effectiveness of the chatbot. We are always working to make improvements to the abilities of the AI, so you should continually see your bot get smarter! ### 9. Interesting experience **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2024 **What do you like best about Ivy & Ocelot?** I enjoy the easy of access for the Ivy Admin webpage and all of the options for customization on the Admin side **What do you dislike about Ivy & Ocelot?** I dislike how much information is needed to train the Chatbot, and the amount of behind the scenes editing that needs to occur for accurate responses **What problems is Ivy & Ocelot solving and how is that benefiting you?** Is is helping to increase our accuracy of information presented and improve response times **Official Response from Bryce Kunkel:** > Thank you for sharing your feedback. We're pleased to hear that IvyQuantum is helping to increase the accuracy of information presented and improve response times for you. We acknowledge your concerns about the training process and behind the scenes editing. We are always working to make the AI smarter and easier to use! ### 10. Ivy Quantum Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Small-Business (50 or fewer emp.) **Reviewed Date:** September 25, 2023 **What do you like best about Ivy & Ocelot?** Unanswered messages turn into emails.... **What do you dislike about Ivy & Ocelot?** Too many conversations become emails...! **What problems is Ivy & Ocelot solving and how is that benefiting you?** Ivy helps answer basic questions of potential applicants to Colorado State University. Ivy also makes sure we don't miss any applicant communication that goes unanswered. **Official Response from Bryce Kunkel:** > Thank you for taking time to reviewing IvyQuantum and sharing how the bot assists in answering basic questions for potential applicants. We're always working to improve the AI and answering capabilities, so hopefully less of those conversations are turning into emails. 😃 ### 11. Reporting needs help but Overall, a Valuable Tool **Rating:** 4.0/5.0 stars **Reviewed by:** Phyllis M. | Enterprise (> 1000 emp.) **Reviewed Date:** February 05, 2020 **What do you like best about Ivy & Ocelot?** I like the Chatbot Just in Time reporting I have access to. The Chatbot question submission process is efficient and questions get through the moderation queue quickly. Heidi Verplank is an incredible help. When I have a question she is always, without fail, quick and efficient in her responses. Additionally, Joel Laos has been a pleasure to work with. **What do you dislike about Ivy & Ocelot?** There is no monthly generated report for the ChatBot usage (like the monthly FATV report I get). I know I can go in anytime to look at the Chatbot data, but I like the way I can save the FATV report to pdf and circulate that report to team members. I am currently saving Chabot reports to pdf myself, but the data gets cut up, pages split, etc. When I inquired about it, I was told that you do not offer (at this point in time) a monthly generated report like you provide for the GetAnswers video portal. **Recommendations to others considering Ivy & Ocelot:** Have all departments buy into the concept and stay on top of them as they are the SME's that will supply information/questions. **What problems is Ivy & Ocelot solving and how is that benefiting you?** We are finding out what students need in way of Admissions and Financial Aid information. We are also able to see what else students need information about on a daily basis. It will help us determine the best way to get information out to students and how to better anticipate need for future knowledge bases. ### 12. Ivy Chatbot Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Small-Business (50 or fewer emp.) **Reviewed Date:** March 17, 2022 **What do you like best about Ivy & Ocelot?** I appreciate all the customizations available that allow me to cater the knowledge to our students, to best support them. I think we have been able to better service our students, direct them to our website, our application, or a live agent to chat! **What do you dislike about Ivy & Ocelot?** Something that is confusing to my team is the lack of a 'save' button when updating intents. I wish there was a toggle for a working or editing mode and then we could save the updated intent once we are done working on it. **What problems is Ivy & Ocelot solving and how is that benefiting you?** We have been able to provide better 'off-hour' support to our university students so they can get their questions answered at any time. I think this is a huge perk for our students! **Official Response from Jason Fife:** > Hello, and thank you for the review! We believe it's incredibly important for chatbot knowledge to be customized to each audience, so it's great to hear that you enjoy that. Additionally, we've shared your feedback with our developers regarding a save button. However, I'm pleased to let you know that all intent activity is automatically saved in real time for your convenience. I hope this helps, and thank you again! - [View Ivy & Ocelot pricing details and edition comparison](https://www.g2.com/products/ivy-ocelot/reviews?filters%5Bnps_score%5D%5B%5D=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+03%3A49%3A19+-0500&secure%5Bsession_id%5D=876f61d2-8045-4922-9387-ee88c97e96ec&secure%5Btoken%5D=d9704fff750bb10e0a289415b2d7f300afa21996386e4ccdcb3f98655e0ed4ae&format=llm_user) ## Ivy & Ocelot Integrations - [Blackboard](https://www.g2.com/products/blackboard/reviews) - [Canvas](https://www.g2.com/products/canvas-2025-06-27/reviews) - [Ellucian Company L.P.](https://www.g2.com/products/ellucian-company-l-p/reviews) - [Ellucian Student](https://www.g2.com/products/ellucian-student/reviews) - [Google Analytics](https://www.g2.com/products/google-analytics/reviews) - [Handshake](https://www.g2.com/products/handshake/reviews) - [meta](https://www.g2.com/products/betacae-meta/reviews) - [PeopleSoft Campus Solutions](https://www.g2.com/products/peoplesoft-campus-solutions/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [ServiceNow Connector](https://www.g2.com/products/servicenow-connector/reviews) - [Slate](https://www.g2.com/products/slate-slate/reviews) - [TeamDynamix IT Service Management](https://www.g2.com/products/teamdynamix-it-service-management/reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) ## Ivy & Ocelot Features **Additional Functionality** - Tagging - Natural Language Processing - Data Extraction - Multi-Language - Predictive Analytics - Drag & Drop - Speech Recognition - Reporting/Analytics - Data Storage Management - Virtual Personal Assistant (VPA) - AI Copilot - Customer Segmentation - Collaboration Tools - Data Import/Export - Generative AI - For eCommerce - Role-Based Permissions - Customizable Branding - Search/Filter - Monitoring - Document Management - API - Data Visualization - Trend Analysis - Machine Learning - Access Controls/Permissions - Alerts/Escalation - Performance Metrics - Real-Time Data - Third-Party Integrations - Mobile App - Multiple Data Sources - For Sales Teams/Organizations - Sentiment Analysis - Activity Dashboard - Chatbot - Workflow Automation **Functionality** - Multimedia - Mass Messaging - Push Notifications - Student Messaging - Analytics **Text Messaging** - Bulk SMS - Two-Way Text Messaging - Text Scheduler - Automatic Replies - Personalization - Transactional SMS - Link Shortening - SMS Messaging - Scheduled Messaging - Chat/Messaging - 2-Way Messaging **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Generative AI** - AI Text Generation - AI Text Summarization **Integration** - Message Sync - LMS Integration - Classroom Management **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information - Augmented Analytics - Proactive Chat **Agentic AI - Bot Platforms** - Proactive Assistance - Decision Making **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Additional Functionality** - Customer Surveys - Lead Qualification - Transcripts/Chat History - Language Detection - Pre-Configured Bot - Lead Capture - Code-free Development - Natural Language Processing - Multi-Language - For Sales/Marketing - Contextual Guidance - Automated Responses - Customer Support - Chatbot - Intent Recognition - Sentiment Analysis - Customer Experience Management - Query Suggestions - Transfers/Routing - AI Copilot - Canned Responses - AI/Machine Learning - Multi-Channel Communication - Automated Routing - Workflow Automation **SMS Platform** - Reporting - Marketing Automation - White Label - Text-to-Landline - Short Codes - API Integration - QR Codes **Agentic AI - SMS Marketing** - Third-Party Integrations - Campaign Planning - Multi-Language **AI Automation - SMS Marketing** - AI SMS **AI Content Generation - SMS Marketing** - AI SMS **Additional Functionality** - Campaign Scheduling - Reputation Management - Polls/Voting - Compliance Management - Customer Segmentation - Landing Pages/Web Forms - AI Copilot - API - Text-to-Win - Mobile Coupons - Natural Language Processing - Customizable Templates - Drip Campaigns - Contact Management - Activity Tracking - Communication Management - Reporting/Analytics - Keyword Tracking - Multi-Campaign - Mass Texting - Interaction Tracking - Alerts/Notifications - Consent Management - Engagement Tracking - Open Rate Tracking - Generative AI - Automated Responses - Reporting & Statistics - Templates - Survey Builder - Contact Database - Real-Time Notifications - Customizable Fields - Reminders - Mobile Alerts - Automated Scheduling - Campaign Management - MMS - Event Triggered Actions - Mobile Keywords - Audience Targeting - Activity Dashboard - Template Management - Autoresponders - Survey/Poll Management ## Top Ivy & Ocelot Alternatives - [Qualified](https://www.g2.com/products/qualified/reviews) - 4.9/5.0 (1,531 reviews) - [Drift](https://www.g2.com/products/drift/reviews) - 4.4/5.0 (1,203 reviews) - [Brevo Marketing Platform](https://www.g2.com/products/brevo-marketing-platform/reviews) - 4.5/5.0 (2,481 reviews)