# Intermedia Unite vs Nextiva Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Nextiva excels in providing a reliable communication platform, with users highlighting its **excellent customer support** and ease of use. Many users appreciate how it scales well across multiple locations, making it a strong choice for businesses with diverse needs.
- **Users say** that Intermedia Unite stands out for its **user-friendly interface** , making it particularly accessible for new users. Reviewers mention that it allows seamless communication through various devices, which is beneficial for remote teams needing to stay connected.
- **According to verified reviews** , Nextiva's implementation process is praised for being **quick and intuitive** , with many users noting that once set up, the platform runs flawlessly. This reliability is a significant advantage for businesses that prioritize consistent communication.
- **Reviewers mention** that while Intermedia Unite is easy to use, it may not offer the same level of **robust features** as Nextiva. Users have expressed a desire for more advanced functionalities, particularly in areas like call management and network monitoring.
- **G2 reviewers highlight** that Nextiva has a higher overall satisfaction score, reflecting its strong market presence and user loyalty. Users appreciate features like **voicemail to email** and **video conferencing** , which enhance their communication experience.
- **Users report** that Intermedia Unite provides solid performance in specific areas like **conference calls** and **desk-to-desk calls** , but it may not match the comprehensive capabilities of Nextiva, especially for businesses looking for a more feature-rich solution.



| | Intermedia Unite | Nextiva | 
|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 520 | 3,570 | 
| **Largest Market Segment** | Small-Business (66.7% of reviews) | Small-Business (77.3% of reviews) | 
| **Entry Level Price** | $22.99 1 User Per Month | Starting at $15.00 1 User Per Month | 

---
## Top Pros & Cons

### Intermedia Unite

Pros:
- Customer Support (14 reviews)
- Ease of Use (14 reviews)

Cons:
- Internet Dependency (3 reviews)
- Admin Control (2 reviews)

### Nextiva

Pros:
- Customer Support (127 reviews)
- Ease of Use (117 reviews)

Cons:
- Complexity (25 reviews)
- Difficult Configuration (25 reviews)

---
## Ratings Comparison
| Rating | Intermedia Unite | Nextiva | 
|---|---|---|
  | **Meets Requirements** | 8.9 (430 reviews) | 9.0 (2841 reviews) | 
  | **Ease of Use** | 9.0 (432 reviews) | 8.7 (2889 reviews) | 
  | **Ease of Setup** | 9.0 (245 reviews) | 8.4 (2174 reviews) | 
  | **Ease of Admin** | 9.0 (237 reviews) | 8.6 (1985 reviews) | 
  | **Quality of Support** | 8.7 (391 reviews) | 9.0 (2825 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.1 (230 reviews) | 8.8 (1966 reviews) | 
  | **Product Direction (% positive)** | 8.8 (419 reviews) | 8.3 (2716 reviews) | 

---
## Pricing

### Intermedia Unite

#### Entry-Level Pricing

Plan: Unite For Teams Pro

Price: $22.99 1 User Per Month

Description: An integrated, single-app solution built for businesses that use Microsoft Teams for collaboration and need a phone system with advanced communication features.

Key Features:
- Azure AD Single Sign-on
- Basic PBX
- Contact Sync

[Browse all 4 editions](https://www.g2.com/products/intermedia-unite/pricing)

#### Free Trial

No

### Nextiva

#### Entry-Level Pricing

Plan: Core

Price: Starting at $15.00 1 User Per Month

Description: For small teams! Reliably run your business and communicate with your team and customers through unified voice, video, SMS, and digital channels with instant setup, no hardware, centralized conversations, and built-in tools for productivity, collaboration, and responsiveness.

Key Features:
- Inbound & Outbound Voice
- Business SMS
- Video Meetings

[Browse all 6 editions](https://www.g2.com/products/nextiva/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **Intermedia Unite** | N/A | N/A |
| **Nextiva** | 8.5/10 | 207 |

#### Channels

| Feature | Intermedia Unite | Nextiva | 
|---|---|---|
| **Voice** | Not enough data | 9.4 (194 reviews) | 
| **Social** | Not enough data | 7.9 (176 reviews) | 
| **Web Chat** | Not enough data | 7.7 (174 reviews) | 
| **Mobile SMS** | Not enough data | 8.2 (178 reviews) | 
| **Email** | Not enough data | 8.2 (168 reviews) | 

#### Generative AI

| Feature | Intermedia Unite | Nextiva | 
|---|---|---|
| **AI Text-to-Speech** | Not enough data | 7.6 (84 reviews) | 

#### Functions

| Feature | Intermedia Unite | Nextiva | 
|---|---|---|
| **Session Routing** | Not enough data | 8.7 (173 reviews) | 
| **Session Queuing** | Not enough data | 8.6 (173 reviews) | 
| **Concurrent Calling** | Not enough data | 8.8 (174 reviews) | 
| **Speech Analytics** | Not enough data | 8.1 (171 reviews) | 
| **Auto Dialer** | Not enough data | 8.2 (169 reviews) | 
| **IVR** | Not enough data | 8.5 (176 reviews) | 
| **Inbound Screen Pop** | Not enough data | 8.5 (169 reviews) | 
| **Persistent Data** | Not enough data | 8.4 (165 reviews) | 

#### Agentic AI - Contact Center

| Feature | Intermedia Unite | Nextiva | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.8 (11 reviews) | 
| **Cross-system Integration** | Not enough data | 9.2 (11 reviews) | 
| **Natural Language Interaction** | Not enough data | 9.2 (11 reviews) | 
| **Proactive Assistance** | Not enough data | 9.2 (11 reviews) | 

#### Administrative

| Feature | Intermedia Unite | Nextiva | 
|---|---|---|
| **Session Summary Notes** | Not enough data | 8.3 (167 reviews) | 
| **Administrator Access** | Not enough data | 9.1 (176 reviews) | 
| **Reporting & Dashboards** | Not enough data | 8.9 (176 reviews) | 
| **Session Recording** | Not enough data | 8.4 (166 reviews) | 
| **Agent Scheduling and Assignment** | Not enough data | 8.3 (160 reviews) | 

### Video Conferencing

| Product | Score | Reviews |
|---|---|---|
| **Intermedia Unite** | 8.6/10 | 288 |
| **Nextiva** | N/A | N/A |

#### Collaboration Tools

| Feature | Intermedia Unite | Nextiva | 
|---|---|---|
| **Screen Sharing** | 8.5 (253 reviews) ✓ Verified | Not enough data | 
| **Presentations** | 8.6 (42 reviews) | Not enough data | 
| **Whiteboarding** | Feature Not Available | Not enough data | 
| **Live Chat** | 8.8 (72 reviews) ✓ Verified | Not enough data | 
| **Hand Raising** | 8.5 (68 reviews) | Not enough data | 

#### Meeting Coordination

| Feature | Intermedia Unite | Nextiva | 
|---|---|---|
| **Scheduling** | 8.5 (256 reviews) ✓ Verified | Not enough data | 
| **Recording** | 8.6 (226 reviews) ✓ Verified | Not enough data | 
| **Participant Permissions** | 8.6 (233 reviews) ✓ Verified | Not enough data | 
| **One-Click Join** | 8.7 (69 reviews) ✓ Verified | Not enough data | 

#### Software Type

| Feature | Intermedia Unite | Nextiva | 
|---|---|---|
| **Mobile** | 7.8 (189 reviews) ✓ Verified | Not enough data | 
| **Browser Application** | 8.9 (68 reviews) ✓ Verified | Not enough data | 
| **Desktop Application** | 8.8 (68 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - Video Conferencing

| Feature | Intermedia Unite | Nextiva | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **Intermedia Unite** | N/A | N/A |
| **Nextiva** | 8.6/10 | 771 |

#### Platform

| Feature | Intermedia Unite | Nextiva | 
|---|---|---|
| **Omnichannel** | Not enough data | 8.1 (465 reviews) | 
| **Mobile Access** | Not enough data | 8.6 (666 reviews) | 
| **Queue Management** | Not enough data | 8.6 (584 reviews) | 
| **Call Routing** | Not enough data | 8.9 (692 reviews) | 
| **Call Back** | Not enough data | 8.8 (605 reviews) | 
| **IVR** | Not enough data | 8.3 (501 reviews) | 
| **Automatic Call Distribution** | Not enough data | 8.6 (603 reviews) | 

#### Generative AI

| Feature | Intermedia Unite | Nextiva | 
|---|---|---|
| **AI Text-to-Speech** | Not enough data | 7.7 (294 reviews) | 

#### Workforce Management

| Feature | Intermedia Unite | Nextiva | 
|---|---|---|
| **Call Monitoring** | Not enough data | 8.7 (606 reviews) | 
| **Performance Evaluation** | Not enough data | 8.7 (564 reviews) | 

#### Call Center Infrastructure (CCI)

| Feature | Intermedia Unite | Nextiva | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.8 (8 reviews) | 
| **Cross-system Integration** | Not enough data | 8.8 (8 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.8 (8 reviews) | 
| **Proactive Assistance** | Not enough data | 8.8 (8 reviews) | 

#### Administrative

| Feature | Intermedia Unite | Nextiva | 
|---|---|---|
| **Call Recording** | Not enough data | 8.6 (593 reviews) | 
| **Reporting & Dashboards** | Not enough data | 8.7 (623 reviews) | 

### Cloud PBX Platforms

| Product | Score | Reviews |
|---|---|---|
| **Intermedia Unite** | N/A | N/A |
| **Nextiva** | 9.1/10 | 43 |

#### Basic Communication - Cloud PBX

| Feature | Intermedia Unite | Nextiva | 
|---|---|---|
| **Call Management** | Not enough data | 9.4 (31 reviews) | 
| **Communication Management** | Not enough data | 9.1 (30 reviews) | 
| **Scalability** | Not enough data | 9.3 (28 reviews) | 
| **Integrations** | Not enough data | 8.5 (24 reviews) | 
| **Mobile Accessibility** | Not enough data | 8.7 (31 reviews) | 
| **Accessibility** | Not enough data | 9.0 (28 reviews) | 

#### Advanced Features - Cloud PBX

| Feature | Intermedia Unite | Nextiva | 
|---|---|---|
| **Security and Compliance** | Not enough data | 9.1 (26 reviews) | 
| **Analytics and Reporting** | Not enough data | 9.3 (29 reviews) | 
| **Support and Reliability** | Not enough data | 9.1 (30 reviews) | 
| **Automated attendant** | Not enough data | 9.1 (27 reviews) | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **Intermedia Unite** | 8.9/10 | 131 |
| **Nextiva** | 8.2/10 | 1796 |

#### Platform Basics - VoIP Providers

| Feature | Intermedia Unite | Nextiva | 
|---|---|---|
| **PBX systems, VoIP Softphone** | 9.3 (10 reviews) | 8.7 (68 reviews) | 
| **Call Management** | 9.1 (11 reviews) | 8.8 (95 reviews) | 
| **Network monitoring** | 8.9 (9 reviews) | 8.2 (58 reviews) | 
| **Integrations** | 8.0 (9 reviews) | 8.0 (68 reviews) | 
| **Virtual PBX** | 9.0 (8 reviews) | 7.9 (54 reviews) | 
| **SIP trunking services** | 8.8 (7 reviews) | 7.7 (53 reviews) | 

#### Basic Communication

| Feature | Intermedia Unite | Nextiva | 
|---|---|---|
| **Phone Calls** | 9.6 (124 reviews) ✓ Verified | 9.2 (1700 reviews) ✓ Verified | 
| **Video Calls** | 8.6 (74 reviews) ✓ Verified | 7.9 (900 reviews) ✓ Verified | 
| **Instant Messaging** | 8.7 (90 reviews) ✓ Verified | 8.3 (1058 reviews) ✓ Verified | 
| **Screen Sharing** | 8.4 (72 reviews) ✓ Verified | 7.7 (829 reviews) | 
| **Conference Calls** | 9.1 (94 reviews) ✓ Verified | 8.6 (1161 reviews) ✓ Verified | 
| **Desk-to-Desk Calls** | 9.5 (110 reviews) ✓ Verified | 9.1 (1339 reviews) ✓ Verified | 

#### Agentic AI - VoIP Providers

| Feature | Intermedia Unite | Nextiva | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.7 (41 reviews) | 
| **Cross-system Integration** | Not enough data | 7.8 (40 reviews) | 
| **Adaptive Learning** | Not enough data | 7.6 (39 reviews) | 
| **Proactive Assistance** | Not enough data | 7.6 (40 reviews) | 

#### Access

| Feature | Intermedia Unite | Nextiva | 
|---|---|---|
| **Software Pairing** | 8.2 (26 reviews) | 8.0 (903 reviews) | 
| **Browser Extension** | 8.8 (26 reviews) | 8.1 (897 reviews) | 
| **Individual Download** | 8.9 (76 reviews) | 8.5 (1040 reviews) ✓ Verified | 

#### Advanced Features

| Feature | Intermedia Unite | Nextiva | 
|---|---|---|
| **Hold Music** | 9.0 (106 reviews) ✓ Verified | 8.3 (1173 reviews) ✓ Verified | 
| **Automated Attendants** | 9.2 (102 reviews) ✓ Verified | 8.6 (1244 reviews) ✓ Verified | 
| **VOiP Number** | 9.5 (112 reviews) ✓ Verified | 9.1 (1490 reviews) | 

### AI Voice Assistants

| Product | Score | Reviews |
|---|---|---|
| **Intermedia Unite** | N/A | N/A |
| **Nextiva** | N/A | N/A |

#### Voice Recognition - AI Voice Assistants

| Feature | Intermedia Unite | Nextiva | 
|---|---|---|
| **Voice Recognition** | Not enough data | Not enough data | 

#### Speech Synthesis - AI Voice Assistants

| Feature | Intermedia Unite | Nextiva | 
|---|---|---|
| **Speech Synthesis** | Not enough data | Not enough data | 
| **Customizable speech** | Not enough data | Not enough data | 
| **Multiple voice actions** | Not enough data | Not enough data | 

#### Security and privacy - AI Voice Assistants

| Feature | Intermedia Unite | Nextiva | 
|---|---|---|
| **Encrypted communication** | Not enough data | Not enough data | 

#### Compatibility - AI Voice Assistants

| Feature | Intermedia Unite | Nextiva | 
|---|---|---|
| **Cross platform compatibility** | Not enough data | Not enough data | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **Intermedia Unite** | 8.9/10 | 48 |
| **Nextiva** | 8.6/10 | 203 |

#### Agentic AI - UCaaS Platforms

| Feature | Intermedia Unite | Nextiva | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.1 (7 reviews) | 
| **Cross-system Integration** | Not enough data | 8.1 (7 reviews) | 
| **Adaptive Learning** | Not enough data | 8.3 (8 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.6 (7 reviews) | 

#### Extensions

| Feature | Intermedia Unite | Nextiva | 
|---|---|---|
| **Tenancy Flexibility** | 8.8 (35 reviews) ✓ Verified | 8.5 (149 reviews) ✓ Verified | 
| **Native VoIP** | 9.0 (34 reviews) ✓ Verified | 9.1 (159 reviews) ✓ Verified | 
| **CCaaS Option** | 8.6 (33 reviews) ✓ Verified | 8.8 (147 reviews) ✓ Verified | 

#### Features

| Feature | Intermedia Unite | Nextiva | 
|---|---|---|
| **Voicemail to Email** | 9.4 (37 reviews) | 9.2 (185 reviews) ✓ Verified | 
| **Voicemail to SMS** | 8.7 (31 reviews) | 8.5 (154 reviews) | 
| **File Sharing** | 8.7 (30 reviews) ✓ Verified | 8.3 (142 reviews) ✓ Verified | 
| **Voice Conferencing** | 9.1 (33 reviews) ✓ Verified | 9.0 (156 reviews) ✓ Verified | 
| **Video Conferencing** | 9.0 (34 reviews) ✓ Verified | 8.4 (146 reviews) ✓ Verified | 
| **Conference Transcripts** | 8.3 (28 reviews) ✓ Verified | Feature Not Available | 

---
## Categories
**Shared Categories (2):** [VoIP Providers](https://www.g2.com/categories/voip-providers), [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms)

**Unique to Intermedia Unite (1):** [Video Conferencing Software](https://www.g2.com/categories/video-conferencing)

**Unique to Nextiva (4):** [AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants), [Contact Center Software](https://www.g2.com/categories/contact-center), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [Cloud PBX Platforms Software](https://www.g2.com/categories/cloud-pbx-platforms)


---
## Reviewer Demographics

### By Company Size

| Segment | Intermedia Unite | Nextiva | 
|---|---|---|
| **Small-Business** | 66.7% | 77.3% | 
| **Mid-Market** | 20.9% | 21.5% | 
| **Enterprise** | 12.4% | 1.2% | 

### By Industry

#### Intermedia Unite

- **Information Technology and Services:** 11.7%
- **Hospital & Health Care:** 5.4%
- **Financial Services:** 5.0%
- **Marketing and Advertising:** 5.0%
- **Telecommunications:** 3.8%
- **Real Estate:** 3.8%
- **Insurance:** 2.8%
- **Computer Software:** 2.6%
- **Non-Profit Organization Management:** 2.6%
- **Construction:** 2.4%
- **Other:** 54.7%

#### Nextiva

- **Hospital & Health Care:** 6.0%
- **Insurance:** 5.7%
- **Construction:** 5.2%
- **Financial Services:** 4.6%
- **Real Estate:** 3.9%
- **Information Technology and Services:** 3.8%
- **Health, Wellness and Fitness:** 3.8%
- **Medical Practice:** 3.6%
- **Law Practice:** 3.5%
- **Legal Services:** 3.2%
- **Other:** 56.6%

---
## Alternatives

### Alternatives to Intermedia Unite

- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1371 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1415 reviews)
- [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) — 4.5/5 stars (56418 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4173 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (547 reviews)
- [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (502 reviews)
- [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) — 4.4/5 stars (19076 reviews)
- [8x8 Work](https://www.g2.com/products/8x8-work/reviews) — 4.2/5 stars (928 reviews)
- [Quo](https://www.g2.com/products/quo-quo/reviews) — 4.7/5 stars (3377 reviews)
- [Crexendo](https://www.g2.com/products/crexendo/reviews) — 4.9/5 stars (349 reviews)

### Alternatives to Nextiva

- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (547 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1593 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1371 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1415 reviews)
- [8x8 Work](https://www.g2.com/products/8x8-work/reviews) — 4.2/5 stars (928 reviews)
- [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (502 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1550 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2505 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4173 reviews)
- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2387 reviews)

---
## Top Discussions

### Intermedia Unite

- Title: [What is Anymeeting Video Conferencing used for?](https://www.g2.com/discussions/what-is-anymeeting-video-conferencing-used-for) — 2 comments, 1 upvote
  > **Top comment:** "It is primarily a web conference and video meeting conference tool that provides various use cases. These includes virtual meeting, sales demo, webinars,..."
- Title: [I would love to text my clients (4k plus) a Happy Birthday text.  Can this be automated?](https://www.g2.com/discussions/i-would-love-to-text-my-clients-4k-plus-a-happy-birthday-text-can-this-be-automated) — 2 comments, 1 upvote
  > **Top comment:** "At this time, I'm not aware of a way to send automated text messages to multiple addresses from within the Intermedia Unite application.
This is based on my..."
- Title: [How can I configure my phones so that they will work during a power outage with alternative power?](https://www.g2.com/discussions/how-can-i-configure-my-phones-so-that-they-will-work-during-a-power-outage-with-alternative-power) — 2 comments, 1 upvote
  > **Top comment:** "maybe with solar charger? "
- Title: [What is Intermedia Unite used for?](https://www.g2.com/discussions/what-is-intermedia-unite-used-for) — 1 comment
  > **Top comment:** "Phone Service is what we use it for, but they, also, have many other services including a Meeting program."
- Title: [What is the most used video conferencing software?](https://www.g2.com/discussions/what-is-the-most-used-video-conferencing-software) — 1 comment, 1 upvote
  > **Top comment:** "Microsoft Teams and Cisco Webex"

### Nextiva

- Title: [What is VoIP feature?](https://www.g2.com/discussions/what-is-voip-feature) — 3 comments
  > **Top comment:** "Voip feature just means you can make calls over the internet, rather than a connected phone line or cell network. 
"
- Title: [What does nextiva do?](https://www.g2.com/discussions/what-does-nextiva-do) — 3 comments
  > **Top comment:** "provide phone service"
- Title: [How has Nextiva revolutionized business communication systems with its VoIP solutions?](https://www.g2.com/discussions/how-has-nextiva-revolutionized-business-communication-systems-with-its-voip-solutions) — 2 comments
  > **Top comment:** "From my perspective - Nextiva made everything seamless like it's part of my normal work system/equipment.  I don't feel like I have to do any extra logging..."
- Title: [What is Nextiva used for?](https://www.g2.com/discussions/what-is-nextiva-used-for) — 2 comments
  > **Top comment:** "They are in the business of sneak auto-renewals, being difficult to reach, and deferring everything to their legal department. "
- Title: [For those who switched to Nextiva from another service, whom did you come from, and do you feel there is parity between Nextiva and your previous provider?](https://www.g2.com/discussions/for-those-who-switched-to-nextiva-from-another-service-whom-did-you-come-from-and-do-you-feel-there-is-parity-between-nextiva-and-your-previous-provider) — 2 comments, 1 upvote
  > **Top comment:** "Good day everyone on this platform I wanna use this medium to express how you can recover your lost fund from forex, binary options scam companies or fake..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/intermedia-unite-vs-nextiva)