Link copied to clipboard # GoTo Connect vs Intermedia Unite Comparison - What are their main differences? Share [ Export ](/compare/goto-connect/intermedia-unite/export.csv) GoTo ConnectIntermedia Unite[+ Add Product](#) Reviews **GoTo Connect** [ 4.4/5(1,422) ](https://www.g2.com/products/goto-connect/reviews#reviews) **Intermedia Unite** [ 4.5/5(521) ](https://www.g2.com/products/intermedia-unite/reviews#reviews) Pricing **GoTo Connect** **Contact Us** 1 User, Per month · Phone System **Intermedia Unite** **$22.99** 1 User Per Month · Unite For Teams Pro **Pricing Insights** from reviews Time to Implement **GoTo Connect** 1 month Based on 68 responses **Intermedia Unite** 1 month Based on 140 responses Return on Investment **GoTo Connect** 12 months Based on 50 responses **Intermedia Unite** 11 months1 month sooner Based on 114 responses Perceived Cost **GoTo Connect** $$$$$ **Intermedia Unite** $$$$$ Average Discount **GoTo Connect** 11%3% more **Intermedia Unite** 8% ![GoTo Connect](https://images.g2crowd.com/uploads/product/hd_favicon/00b3f9d992d71d88395014c459797575/goto-connect.svg "GoTo Connect") ![Intermedia Unite](https://images.g2crowd.com/uploads/product/hd_favicon/99c6bfc343d22cdb48de943585748c74/intermedia-unite.svg "Intermedia Unite") G2 offers free advice on this comparison. 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Pros & Cons **GoTo Connect** [ Ease of Use (127) ](https://www.g2.com/products/goto-connect/reviews?filters%5Bsentiment_snippet%5D=1402117&qs=pros-and-cons#reviews)[ Customer Support (46) ](https://www.g2.com/products/goto-connect/reviews?filters%5Bsentiment_snippet%5D=1403327&qs=pros-and-cons#reviews)[ Call Issues (28) ](https://www.g2.com/products/goto-connect/reviews?filters%5Bsentiment_snippet%5D=1401383&qs=pros-and-cons#reviews)[ Limitations (20) ](https://www.g2.com/products/goto-connect/reviews?filters%5Bsentiment_snippet%5D=1402181&qs=pros-and-cons#reviews) **Intermedia Unite** [ Customer Support (14) ](https://www.g2.com/products/intermedia-unite/reviews?filters%5Bsentiment_snippet%5D=1254808&qs=pros-and-cons#reviews)[ Ease of Use (14) ](https://www.g2.com/products/intermedia-unite/reviews?filters%5Bsentiment_snippet%5D=1254130&qs=pros-and-cons#reviews)[ Internet Dependency (3) ](https://www.g2.com/products/intermedia-unite/reviews?filters%5Bsentiment_snippet%5D=1253168&qs=pros-and-cons#reviews)[ Admin Control (2) ](https://www.g2.com/products/intermedia-unite/reviews?filters%5Bsentiment_snippet%5D=1252569&qs=pros-and-cons#reviews) Integrations **GoTo Connect** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_3a9f46b15d804a2abbb8138a7bf78b88/calendly%282%29.png "Product Avatar Image") Calendly Sales ](https://www.g2.com/products/calendly/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_89731116024b6de6f2666da73acf814e/cdk-crm.jpeg "Product Avatar Image") CDK CRM ](https://www.g2.com/products/cdk-crm/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_8d1468ac83883156804fee560dfbc033/crmone.jpg "Product Avatar Image") CRMOne ](https://www.g2.com/products/crmone/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_4a9a6d57cdd833bf0381d21fd9246641/google-workspace.png "Product Avatar Image") Google Workspace ](https://www.g2.com/products/google-workspace/reviews)[ View all ](https://www.g2.com/products/goto-connect/integrations) **Intermedia Unite** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_fa9fa8878497479a31076e752d732b7b/clinicmind-clinicmind.png "Product Avatar Image") ClinicMind ](https://www.g2.com/products/clinicmind-clinicmind/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_ae5d46296d0f8afa0fd352fc44bf419d/microsoft365.png "Product Avatar Image") Microsoft 365 ](https://www.g2.com/products/microsoft365/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_218a6468d313312e43446d6a8135f441/microsoft-teams.png "Product Avatar Image") Microsoft Teams ](https://www.g2.com/products/microsoft-teams/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_528f622c63c3c11dc3f068e3abe26a0c/zoom-workplace.png "Product Avatar Image") Zoom Workplace ](https://www.g2.com/products/zoom-workplace/reviews)[ View all ](https://www.g2.com/products/intermedia-unite/integrations) Screenshots **GoTo Connect** ![GoTo Connect screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/125625/Dial-Plan-editor.png) **Intermedia Unite** ![Intermedia Unite screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/173153/Unite-interface-screens-Mobile-iPhoneShape-Contacts-img.png) Ratings Meets Requirements **GoTo Connect** 9.0 9.01,148 **Intermedia Unite** 8.9 8.9431 Ease of Use **GoTo Connect** 9.0 9.01,161 **Intermedia Unite** 9.0 9.0433 Ease of Setup **GoTo Connect** 8.7 8.7821 **Intermedia Unite** 9.0 9.0247 Ease of Admin **GoTo Connect** 8.9 8.9788 **Intermedia Unite** 9.0 9.0239 Quality of Support **GoTo Connect** 8.8 8.81,122 **Intermedia Unite** 8.7 8.7392 Has the product been a good partner in doing business? **GoTo Connect** 9.1 9.1781 **Intermedia Unite** 9.2 9.2232 Product Direction (% positive) **GoTo Connect** 8.4 8.41,108 **Intermedia Unite** 8.8 8.8419 Features VoIP Providers[Hide 93 FeaturesShow 93 Features](javascript:void(0);) 8.3 957 8.9 131 Platform Basics - VoIP Providers PBX systems, VoIP Softphone 8.5 52 9.3(won by 0.8) 10 (There is a greater than 0.5 difference between this product's rating and its competitors) Call Management 9.1(tied score) 61 9.1(tied score) 11 Network monitoring 8.4 52 8.9(won by 0.5) 9 (There is a greater than 0.5 difference between this product's rating and its competitors) Integrations 7.6 57 8.0(won by 0.4) 9 Virtual PBX 9.0(tied score) 48 9.0(tied score) 8 SIP trunking services 7.9 48 8.8(won by 0.9) 7 (There is a greater than 0.5 difference between this product's rating and its competitors) Contact Management Not enough data Not enough data Communication Management Not enough data Not enough data Fax Management Not enough data Not enough data Call List Management Not enough data Not enough data Call Center Management Not enough data Not enough data Queue Management Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Computer Telephony Integration Not enough data Not enough data Real-Time Monitoring Not enough data Not enough data Call Monitoring Not enough data Not enough data Workflow Management Not enough data Not enough data Call Center Integration Not enough data Not enough data Basic Communication Phone Calls 9.2 920 | Verified 9.6(won by 0.4) 124 | Verified Video Calls 8.0 398 | Verified 8.6(won by 0.6) 74 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) Instant Messaging 7.9 453 | Verified 8.7(won by 0.8) 90 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) Screen Sharing 7.9 384 | Verified 8.4(won by 0.5) 72 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) Conference Calls 8.7 654 | Verified 9.1(won by 0.4) 94 | Verified Desk-to-Desk Calls 9.1 740 | Verified 9.5(won by 0.4) 110 | Verified SMS Messaging Not enough data Not enough data Chat/Messaging Not enough data Not enough data Video Call Recording Not enough data Not enough data Two-Way Audio & Video Not enough data Not enough data SIP Trunking Not enough data Not enough data Agentic AI - VoIP Providers Autonomous Task Execution 7.2(won by default) 26 Not enough data Cross-system Integration 7.4(won by default) 26 Not enough data Adaptive Learning 7.2(won by default) 25 Not enough data Proactive Assistance 7.0(won by default) 25 Not enough data Access Software Pairing 8.2(tied score) 478 | Verified 8.2(tied score) 26 Browser Extension 8.2 505 8.8(won by 0.6) 26 (There is a greater than 0.5 difference between this product's rating and its competitors) Individual Download 8.4 507 | Verified 8.9(won by 0.5) 76 (There is a greater than 0.5 difference between this product's rating and its competitors) Advanced Features Hold Music 8.6 734 | Verified 9.0(won by 0.4) 106 | Verified Automated Attendants 9.0 695 | Verified 9.2(won by 0.2) 102 | Verified VOiP Number 9.1 782 | Verified 9.5(won by 0.4) 112 | Verified Additional Functionality Live Chat Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Customizable Reports Not enough data Not enough data Call Tracking Not enough data Not enough data Automatic Call Distribution Not enough data Not enough data Real-Time Data Not enough data Not enough data Purchasing & Receiving Not enough data Not enough data Employee Directory Not enough data Not enough data AI Copilot Not enough data Not enough data Activity Tracking Not enough data Not enough data Collaboration Tools Not enough data Not enough data Call Scripting Not enough data Not enough data Real-Time Reporting Not enough data Not enough data Call Recording Not enough data Not enough data Real-Time Analytics Not enough data Not enough data Virtual Call Center Not enough data Not enough data Activity Dashboard Not enough data Not enough data Reporting & Statistics Not enough data Not enough data CRM Not enough data Not enough data Auto-Dialer Not enough data Not enough data Generative AI Not enough data Not enough data Contact Database Not enough data Not enough data Call Transfer Not enough data Not enough data Call Reporting Not enough data Not enough data Call Logging Not enough data Not enough data Voice Mail Not enough data Not enough data Caller ID Not enough data Not enough data Customizable Caller ID Not enough data Not enough data Mobile Access Not enough data Not enough data Callback Scheduling Not enough data Not enough data IVR Not enough data Not enough data API Not enough data Not enough data Interaction Tracking Not enough data Not enough data Call Routing Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Video Conferencing Not enough data Not enough data Call Conferencing Not enough data Not enough data Call Disposition Not enough data Not enough data Predictive Dialer Not enough data Not enough data Spam Blocker Not enough data Not enough data On-Demand Recording Not enough data Not enough data Caller Profiles Not enough data Not enough data Multiple User Accounts Not enough data Not enough data VoIP Connection Not enough data Not enough data Conferencing Not enough data Not enough data Text to Speech Not enough data Not enough data Reporting/Analytics Not enough data Not enough data VoIP Not enough data Not enough data Call Queues Not enough data Not enough data Call Screening Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Online Voice Transmission Not enough data Not enough data Unified Communications Not enough data Not enough data Voicemail Transcription Not enough data Not enough data UCaaS Platforms[Hide 51 FeaturesShow 51 Features](javascript:void(0);) 8.8 130 8.9 50 Agentic AI - UCaaS Platforms Autonomous Task Execution Not enough data Not enough data Cross-system Integration Not enough data Not enough data Adaptive Learning Not enough data Not enough data Natural Language Interaction Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Extensions Native VoIP 9.0(tied score) 101 | Verified 9.0(tied score) 35 | Verified Tenancy Flexibility Feature Not Available 8.8(won by default) 35 | Verified CCaaS Option Feature Not Available 8.6(won by default) 33 | Verified Features File Sharing 8.3 82 | Verified 8.7(won by 0.4) 30 | Verified Voice Conferencing 9.0 109 | Verified 9.1(won by 0.1) 33 | Verified Video Conferencing 8.9 96 | Verified 9.0(won by 0.1) 34 | Verified Voicemail to Email Feature Not Available 9.4(won by default) 38 Voicemail to SMS Feature Not Available 8.7(won by default) 31 Conference Transcripts Feature Not Available 8.3(won by default) 28 | Verified Electronic Faxes Not enough data Not enough data IVR Not enough data Not enough data Video Call Recording Not enough data Not enough data Customizable Reports Not enough data Not enough data Real-Time Reporting Not enough data Not enough data Meeting Management Not enough data Not enough data Screen Sharing Not enough data Not enough data Two-Way Audio & Video Not enough data Not enough data Virtual Voicemail Not enough data Not enough data Additional Functionality Trend Analysis Not enough data Not enough data Generative AI Not enough data Not enough data Voice Mail Not enough data Not enough data SSL Security Not enough data Not enough data Caller ID Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Activity Tracking Not enough data Not enough data Interaction Tracking Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Virtual Backgrounds Not enough data Not enough data Mobile Access Not enough data Not enough data Contact Management Not enough data Not enough data Call Center Management Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Call Tracking Not enough data Not enough data Call Transfer Not enough data Not enough data Group Messaging Not enough data Not enough data Call Recording Not enough data Not enough data AI Copilot Not enough data Not enough data Call Monitoring Not enough data Not enough data Task Management Not enough data Not enough data SMS Messaging Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Activity Dashboard Not enough data Not enough data Call Routing Not enough data Not enough data Multi-User Collaboration Not enough data Not enough data Single Sign On Not enough data Not enough data Chat/Messaging Not enough data Not enough data Auto Dialer[Hide 76 FeaturesShow 76 Features](javascript:void(0);) 7.6 12 Not enough data Dialing Options Preview Dialing 8.9(won by default) 12 Not enough data Progressive Dialing 8.8(won by default) 11 Not enough data Predictive Dialing Not enough data Not enough data Agent Tools Whisper Coaching 7.1(won by default) 12 Not enough data Callback Scheduling 6.7(won by default) 12 Not enough data Call Recording 7.1(won by default) 12 Not enough data Real-Time Data Not enough data Not enough data Live Chat Not enough data Not enough data Call Scheduling Not enough data Not enough data Automation Voice Activity Detection 6.4(won by default) 11 Not enough data Interactive Voice Response (IVR) 6.9(won by default) 12 Not enough data Call Scrubbing 6.7(won by default) 10 Not enough data Agentic AI - Auto Dialer Autonomous Task Execution Not enough data Not enough data Cross-system Integration Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Computer Telephony Integration Not enough data Not enough data AI Capabilities - Auto Dialer Call Prioritization and List Optimization Not enough data Not enough data Compliance Monitoring Not enough data Not enough data Speech Analytics and Sentiment Analysis Not enough data Not enough data Call Monitoring Not enough data Not enough data Real-Time Monitoring Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Text to Speech Not enough data Not enough data Additional Functionality AI Copilot Not enough data Not enough data Activity Tracking Not enough data Not enough data Call Routing Not enough data Not enough data Call Scripting Not enough data Not enough data Contact Management Not enough data Not enough data Power Dialer Not enough data Not enough data Preview Dialer Not enough data Not enough data Auto-Dialer Not enough data Not enough data Call Tracking Not enough data Not enough data Real-Time Reporting Not enough data Not enough data Customer Database Not enough data Not enough data Lead Management Not enough data Not enough data Predictive Dialer Not enough data Not enough data Call Center Management Not enough data Not enough data Integrations Management Not enough data Not enough data Activity Dashboard Not enough data Not enough data Automatic Call Distribution Not enough data Not enough data Campaign Management Not enough data Not enough data Generative AI Not enough data Not enough data Interaction Tracking Not enough data Not enough data Caller ID Not enough data Not enough data Call Transfer Not enough data Not enough data Call Disposition Not enough data Not enough data Voice Mail Not enough data Not enough data Chat/Messaging Not enough data Not enough data Automatic Outbound Dialer Not enough data Not enough data Call Reporting Not enough data Not enough data API Not enough data Not enough data Contact Database Not enough data Not enough data Lead Capture Not enough data Not enough data CRM Not enough data Not enough data Call List Management Not enough data Not enough data Progressive Dialer Not enough data Not enough data Campaign Specific Caller ID Not enough data Not enough data List Management Not enough data Not enough data Customizable Fields Not enough data Not enough data AI/Machine Learning Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Multi-Campaign Not enough data Not enough data Workflow Management Not enough data Not enough data Call Logging Not enough data Not enough data Lead Distribution Not enough data Not enough data Queue Management Not enough data Not enough data Inbound Call Center Not enough data Not enough data For Sales Teams/Organizations Not enough data Not enough data Data Security Not enough data Not enough data Outbound Call Center Not enough data Not enough data Performance Management Not enough data Not enough data Compliance Management Not enough data Not enough data Mobile Access Not enough data Not enough data Email Management Not enough data Not enough data Online Fax[Hide 60 FeaturesShow 60 Features](javascript:void(0);) 7.9 65 Not enough data Documents Editing 7.3(won by default) 55 Not enough data Document Signature 6.9(won by default) 54 Not enough data Storage 8.0(won by default) 57 Not enough data Fax to Email Not enough data Not enough data Document Storage Not enough data Not enough data Secure Data Storage Not enough data Not enough data Electronic Signature Not enough data Not enough data Agentic AI - Online Fax Autonomous Task Execution 6.5(won by default) 10 Not enough data Cross-system Integration 6.8(won by default) 10 Not enough data Active Directory Integration Not enough data Not enough data Third-Party Integrations Not enough data Not enough data File Transfer Not enough data Not enough data Sending Fax Number 9.0(won by default) 64 Not enough data Existing Numbers 9.1(won by default) 61 Not enough data Cross-Platform Sending 8.4(won by default) 59 Not enough data Unlimited Sending 8.8(won by default) 59 Not enough data Contact Management 8.5(won by default) 56 Not enough data Alerts 8.7(won by default) 58 Not enough data Print Management Not enough data Not enough data File Management Not enough data Not enough data Invoice Management Not enough data Not enough data Email Management Not enough data Not enough data Compliance Management Not enough data Not enough data Communication Management Not enough data Not enough data Call Center Management Not enough data Not enough data User Management Not enough data Not enough data Email to Fax Not enough data Not enough data Fax Management Not enough data Not enough data Additional Functionality Full Text Search Not enough data Not enough data HIPAA Compliant Not enough data Not enough data Audit Trail Not enough data Not enough data Delivery Tracking Not enough data Not enough data Multiple Format Support Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data FoIP Not enough data Not enough data Purchasing & Receiving Not enough data Not enough data SMS Messaging Not enough data Not enough data CRM Not enough data Not enough data Whitelisting/Blacklisting Not enough data Not enough data Status Tracking Not enough data Not enough data Multiple User Accounts Not enough data Not enough data Archiving & Retention Not enough data Not enough data Encryption Not enough data Not enough data Document Templates Not enough data Not enough data Generative AI Not enough data Not enough data Self Service Portal Not enough data Not enough data Electronic Faxes Not enough data Not enough data Collaboration Tools Not enough data Not enough data AI Copilot Not enough data Not enough data Voice Mail Not enough data Not enough data Automated Routing Not enough data Not enough data Reporting & Statistics Not enough data Not enough data API Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Caller ID Not enough data Not enough data SSL Security Not enough data Not enough data Role-Based Permissions Not enough data Not enough data Activity Tracking Not enough data Not enough data Monitoring Not enough data Not enough data Contact Database Not enough data Not enough data Customer Communications Management[Hide 45 FeaturesShow 45 Features](javascript:void(0);) 6.6 32 Not enough data Channels Multi-Channel Coverage 7.4(won by default) 30 Not enough data Open Listening 6.9(won by default) 30 Not enough data Physical Media 6.0(won by default) 29 Not enough data Design Communications Strategy Development 7.9(won by default) 31 Not enough data Create Content 6.1(won by default) 26 Not enough data Personalization 7.1(won by default) 28 Not enough data Inbound Identification 7.6(won by default) 29 Not enough data Regulatory Compliance 7.4(won by default) 29 Not enough data Batch Communications Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data On-Demand Communications Not enough data Not enough data Interactive Content Not enough data Not enough data Generative AI AI Text Generation 4.5(won by default) 20 Not enough data AI Text Summarization 5.2(won by default) 21 Not enough data Generative AI Not enough data Not enough data Additional Functionality Chat/Messaging Not enough data Not enough data Customer Database Not enough data Not enough data Customizable Branding Not enough data Not enough data Call Recording Not enough data Not enough data Autoresponders Not enough data Not enough data IVR Not enough data Not enough data Email Management Not enough data Not enough data Template Management Not enough data Not enough data SMS Messaging Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Content Management Not enough data Not enough data Knowledge Base Management Not enough data Not enough data Compliance Management Not enough data Not enough data Multi-Language Not enough data Not enough data Interaction Tracking Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Social Media Integration Not enough data Not enough data Workflow Management Not enough data Not enough data Customer History Not enough data Not enough data Activity Dashboard Not enough data Not enough data AI Copilot Not enough data Not enough data Video Support Not enough data Not enough data CRM Not enough data Not enough data Inbox Management Not enough data Not enough data API Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Feedback Management Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Collaboration Tools Not enough data Not enough data Activity Tracking Not enough data Not enough data Contact Center[Hide 68 FeaturesShow 68 Features](javascript:void(0);) 7.2 31 Not enough data Channels Voice 8.6(won by default) 23 Not enough data Social 6.4(won by default) 18 Not enough data Live Chat 6.3(won by default) 20 Not enough data Mobile SMS 7.8(won by default) 19 Not enough data Email 6.4(won by default) 18 Not enough data Generative AI AI Text-to-Speech 7.7(won by default) 13 Not enough data Generative AI Not enough data Not enough data Functions Call Routing 8.3(won by default) 22 Not enough data Session Queuing 8.1(won by default) 18 Not enough data Concurrent Calling 8.0(won by default) 18 Not enough data Speech Analytics 6.7(won by default) 16 Not enough data Auto Dialer 7.0(won by default) 17 Not enough data IVR 7.6(won by default) 17 Not enough data Inbound Screen Pop 6.8(won by default) 17 Not enough data Persistent Data 6.8(won by default) 16 Not enough data Predictive Dialer Not enough data Not enough data Automated Routing Not enough data Not enough data Real-Time Analytics Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Agentic AI - Contact Center Autonomous Task Execution 4.4(won by default) 6 Not enough data Cross-system Integration 4.4(won by default) 6 Not enough data Natural Language Interaction 5.8(won by default) 6 Not enough data Proactive Assistance 3.9(won by default) 6 Not enough data Third-Party Integrations Not enough data Not enough data Social Media Integration Not enough data Not enough data Computer Telephony Integration Not enough data Not enough data Administrative Session Summary Notes 6.7(won by default) 14 Not enough data Administrator Access 8.4(won by default) 22 Not enough data Reporting & Dashboards 7.6(won by default) 21 Not enough data Session Recording 7.9(won by default) 16 Not enough data Agent Scheduling and Assignment 7.2(won by default) 16 Not enough data Callback Scheduling Not enough data Not enough data Activity Dashboard Not enough data Not enough data Call Reporting Not enough data Not enough data Additional Functionality API Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Call Transfer Not enough data Not enough data Data Import/Export Not enough data Not enough data Call Scripting Not enough data Not enough data Interaction Tracking Not enough data Not enough data Collaboration Tools Not enough data Not enough data Call Monitoring Not enough data Not enough data Customizable Reports Not enough data Not enough data Contact Management Not enough data Not enough data Activity Tracking Not enough data Not enough data Automatic Call Distribution Not enough data Not enough data Contact Database Not enough data Not enough data Chatbot Not enough data Not enough data Call Center Management Not enough data Not enough data Performance Management Not enough data Not enough data Call Tracking Not enough data Not enough data CRM Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Quality Management Not enough data Not enough data Agent Interface Not enough data Not enough data Queue Management Not enough data Not enough data Customer History Not enough data Not enough data Voice Mail Not enough data Not enough data Monitoring Not enough data Not enough data Call List Management Not enough data Not enough data Chat/Messaging Not enough data Not enough data Workforce Management Not enough data Not enough data Campaign Management Not enough data Not enough data AI Copilot Not enough data Not enough data Email Management Not enough data Not enough data Caller ID Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Real-Time Monitoring Not enough data Not enough data Video Conferencing[Hide 77 FeaturesShow 77 Features](javascript:void(0);) Not enough data 8.6 288 Collaboration Tools Screen Sharing Not enough data 8.5(won by default) 253 | Verified Presentations Not enough data 8.6(won by default) 42 Real-Time Chat Not enough data 8.8(won by default) 72 | Verified Hand Raising Not enough data 8.5(won by default) 68 Whiteboarding Not enough data Feature Not Available File Sharing Not enough data Not enough data Private Chat Not enough data Not enough data Real-Time Chat Not enough data Not enough data Meeting Coordination Scheduling Not enough data 8.5(won by default) 256 | Verified Video Call Recording Not enough data 8.6(won by default) 226 | Verified Participant Permissions Not enough data 8.6(won by default) 233 | Verified One-Click Join Not enough data 8.7(won by default) 69 | Verified Video Streaming Not enough data Not enough data On-Demand Recording Not enough data Not enough data Call Recording Not enough data Not enough data Call Recording Not enough data Not enough data Event Scheduling Not enough data Not enough data Software Type Mobile Not enough data 7.8(won by default) 189 | Verified Browser Application Not enough data 8.9(won by default) 68 | Verified Desktop Application Not enough data 8.8(won by default) 68 | Verified Agentic AI - Video Conferencing Autonomous Task Execution Not enough data Not enough data Proactive Assistance Not enough data Not enough data Decision Making Not enough data Not enough data Additional Functionality Video Support Not enough data Not enough data AI/Machine Learning Not enough data Not enough data Attendance Management Not enough data Not enough data Collaboration Tools Not enough data Not enough data Single Sign On Not enough data Not enough data Registration Management Not enough data Not enough data Email Management Not enough data Not enough data Calendar Management Not enough data Not enough data Transcripts/Chat History Not enough data Not enough data Activity Dashboard Not enough data Not enough data Data Security Not enough data Not enough data Document Storage Not enough data Not enough data Document Management Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Customizable Branding Not enough data Not enough data Two-Way Audio & Video Not enough data Not enough data Drag & Drop Not enough data Not enough data Conferencing Not enough data Not enough data Breakout Rooms Not enough data Not enough data Third-Party Integrations Not enough data Not enough data API Not enough data Not enough data Generative AI Not enough data Not enough data Chat/Messaging Not enough data Not enough data Whiteboard Not enough data Not enough data Reminders Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Meeting Management Not enough data Not enough data Brainstorming Not enough data Not enough data Presentation Streaming Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Mobile Access Not enough data Not enough data Video Conferencing Not enough data Not enough data User Management Not enough data Not enough data AI Copilot Not enough data Not enough data SSL Security Not enough data Not enough data File Transfer Not enough data Not enough data Email Reminders Not enough data Not enough data Remote Access/Control Not enough data Not enough data Content Management Not enough data Not enough data Microsoft Outlook Integration Not enough data Not enough data CRM Not enough data Not enough data Auto Framing Not enough data Not enough data On-Demand Webcasting Not enough data Not enough data Automatic Transcription Not enough data Not enough data Two Way Audio & Video Not enough data Not enough data User Profiles Not enough data Not enough data Video Management Not enough data Not enough data Polls/Voting Not enough data Not enough data Event Management Not enough data Not enough data Brand Management Not enough data Not enough data HD Audio/Video Not enough data Not enough data Presentation Tools Not enough data Not enough data Communication Management Not enough data Not enough data Host Controls Not enough data Not enough data Show 7 feature categories with incomplete data Call & Contact Center[Hide 47 FeaturesShow 47 Features](javascript:void(0);) Not enough data Not enough data Additional Functionality Call Reporting Not enough data Not enough data Automatic Call Distribution Not enough data Not enough data Call Whispering Not enough data Not enough data Callback Scheduling Not enough data Not enough data CRM Not enough data Not enough data Call Tagging Not enough data Not enough data Dashboard Not enough data Not enough data Call Recording Not enough data Not enough data Alerts/Escalation Not enough data Not enough data AI Copilot Not enough data Not enough data Call Transcription Not enough data Not enough data Queue Management Not enough data Not enough data Manual Dialer Not enough data Not enough data Call Tracking Not enough data Not enough data Auto-Dialer Not enough data Not enough data Call Monitoring Not enough data Not enough data Activity Tracking Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Contact Management Not enough data Not enough data Sentiment Analysis Not enough data Not enough data Progressive Dialer Not enough data Not enough data Voice Recognition Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Monitoring Not enough data Not enough data IVR Not enough data Not enough data Call Logging Not enough data Not enough data Chatbot Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Outbound Call Center Not enough data Not enough data Interaction Tracking Not enough data Not enough data Voice Mail Not enough data Not enough data Call Routing Not enough data Not enough data Automated Responses Not enough data Not enough data API Not enough data Not enough data Call Transfer Not enough data Not enough data AI Summarization Not enough data Not enough data Call Center Management Not enough data Not enough data Inbound Call Center Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Chat/Messaging Not enough data Not enough data Predictive Dialer Not enough data Not enough data Blended Call Center Not enough data Not enough data Caller ID Not enough data Not enough data Generative AI Not enough data Not enough data Performance Management Not enough data Not enough data Computer Telephony Integration Not enough data Not enough data Call Scripting Not enough data Not enough data Collaboration & Productivity[Hide 45 FeaturesShow 45 Features](javascript:void(0);) Not enough data Not enough data Additional Functionality Third-Party Integrations Not enough data Not enough data To-Do List Not enough data Not enough data @mentions Not enough data Not enough data Single Sign On Not enough data Not enough data File Management Not enough data Not enough data Activity Dashboard Not enough data Not enough data Drag & Drop Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Prioritization Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Screen Sharing Not enough data Not enough data Content Management Not enough data Not enough data Brainstorming Not enough data Not enough data AI Copilot Not enough data Not enough data File Transfer Not enough data Not enough data Calendar Management Not enough data Not enough data Status Tracking Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Version Control Not enough data Not enough data Task Management Not enough data Not enough data Activity Tracking Not enough data Not enough data Real Time Editing Not enough data Not enough data Communication Management Not enough data Not enough data Chat/Messaging Not enough data Not enough data Tagging Not enough data Not enough data Generative AI Not enough data Not enough data Assignment Management Not enough data Not enough data Task Scheduling Not enough data Not enough data Project Management Not enough data Not enough data Collaboration Tools Not enough data Not enough data Workflow Management Not enough data Not enough data Secure Data Storage Not enough data Not enough data File Sharing Not enough data Not enough data Document Storage Not enough data Not enough data Task Progress Tracking Not enough data Not enough data Discussions/Forums Not enough data Not enough data Commenting/Notes Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Contact Management Not enough data Not enough data Video Conferencing Not enough data Not enough data Progress Tracking Not enough data Not enough data Mobile Access Not enough data Not enough data API Not enough data Not enough data Document Management Not enough data Not enough data Customizable Branding Not enough data Not enough data Contact Center Quality Assurance[Hide 43 FeaturesShow 43 Features](javascript:void(0);) Not enough data Not enough data Quality Assurance Evaluation Not enough data Not enough data Calibration Not enough data Not enough data Reports Not enough data Not enough data Engagement Feedback Not enough data Not enough data Dashboards Not enough data Not enough data Training Not enough data Not enough data Activity Dashboard Not enough data Not enough data Performance Third-Party Integrations Not enough data Not enough data Compliance Not enough data Not enough data Generative AI AI Text Generation Not enough data Not enough data AI Text Summarization Not enough data Not enough data Call Routing Not enough data Not enough data Generative AI Not enough data Not enough data Additional Functionality Customer Journey Mapping Not enough data Not enough data Employee Coaching Tools Not enough data Not enough data Queue Management Not enough data Not enough data Sentiment Analysis Not enough data Not enough data Call Monitoring Not enough data Not enough data Quality Management Not enough data Not enough data Customer Surveys Not enough data Not enough data Agent Interface Not enough data Not enough data Knowledge Base Management Not enough data Not enough data Collaboration Tools Not enough data Not enough data Leaderboards Not enough data Not enough data Employee Reward Programs Not enough data Not enough data Workforce Management Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Customer Experience Management Not enough data Not enough data Predictive Dialer Not enough data Not enough data Video Conferencing Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data KPI Monitoring Not enough data Not enough data AI Copilot Not enough data Not enough data Feedback Management Not enough data Not enough data IVR Not enough data Not enough data Contact Management Not enough data Not enough data Multiple Scoring Models Not enough data Not enough data Real-Time Updates Not enough data Not enough data Interaction Tracking Not enough data Not enough data Call Recording Not enough data Not enough data AI/Machine Learning Not enough data Not enough data Screen Recording Not enough data Not enough data Workflow Automation Not enough data Not enough data Conversational Support[Hide 10 FeaturesShow 10 Features](javascript:void(0);) Not enough data Not enough data Conversational Platform Personalization Not enough data Not enough data Omnichannel Not enough data Not enough data Contextual Engagement Not enough data Not enough data Proactive Engagement Not enough data Not enough data Support Automation Intelligent Routing Not enough data Not enough data Seamless Escalation Not enough data Not enough data Transcripts Not enough data Not enough data Self-Serve Support Not enough data Not enough data Generative AI AI Text Generation Not enough data Not enough data AI Text Summarization Not enough data Not enough data Customer Self-Service[Hide 17 FeaturesShow 17 Features](javascript:void(0);) Not enough data Not enough data Generative AI AI Text Summarization Not enough data Not enough data Self-Service Experience Knowledge Base Not enough data Not enough data Searchable Articles Not enough data Not enough data Community Forums Not enough data Not enough data Mobile Optimization Not enough data Not enough data Personalization Not enough data Not enough data Self-Service Platform Branding Not enough data Not enough data Automation Not enough data Not enough data Artificial Intelligence Not enough data Not enough data Integrations Not enough data Not enough data Agentic AI - Customer Self-Service Autonomous Task Execution Not enough data Not enough data Multi-step Planning Not enough data Not enough data Cross-system Integration Not enough data Not enough data Adaptive Learning Not enough data Not enough data Natural Language Interaction Not enough data Not enough data Proactive Assistance Not enough data Not enough data Decision Making Not enough data Not enough data Social Customer Service[Hide 14 FeaturesShow 14 Features](javascript:void(0);) Not enough data Not enough data Generative AI AI Text Generation Not enough data Not enough data AI Text Summarization Not enough data Not enough data Process Mentions Not enough data Not enough data Tickets Not enough data Not enough data Macros Not enough data Not enough data Channels Email Not enough data Not enough data Social Not enough data Not enough data Live Chat Not enough data Not enough data Phone Not enough data Not enough data Text Not enough data Not enough data Insight Surveys Not enough data Not enough data Reporting Not enough data Not enough data Visitor Activity Not enough data Not enough data Help Desk Not enough data Not enough data Digital Customer Service Platforms[Hide 2 FeaturesShow 2 Features](javascript:void(0);) Not enough data Not enough data Generative AI AI Text Generation Not enough data Not enough data AI Text Summarization Not enough data Not enough data User Insights Reviewers' Company Size [![GoTo Connect](https://images.g2crowd.com/uploads/product/hd_favicon/00b3f9d992d71d88395014c459797575/goto-connect.svg "GoTo Connect")](https://www.g2.com/products/goto-connect/reviews) GoTo Connect Small-Business(50 or fewer emp.) 70.6% Mid-Market(51-1000 emp.) 24.7% Enterprise(\> 1000 emp.) 4.7% [![Intermedia Unite](https://images.g2crowd.com/uploads/product/hd_favicon/99c6bfc343d22cdb48de943585748c74/intermedia-unite.svg "Intermedia Unite")](https://www.g2.com/products/intermedia-unite/reviews) Intermedia Unite Small-Business(50 or fewer emp.) 66.7% Mid-Market(51-1000 emp.) 20.8% Enterprise(\> 1000 emp.) 12.4% Small-Business (50 or fewer emp.) 70.6% 66.7% Mid-Market (51-1000 emp.) 24.7% 20.8% Enterprise (\> 1000 emp.) 4.7% 12.4% Reviewers' Industry [![GoTo Connect](https://images.g2crowd.com/uploads/product/hd_favicon/00b3f9d992d71d88395014c459797575/goto-connect.svg "GoTo Connect")](https://www.g2.com/products/goto-connect/reviews) GoTo Connect Information Technology and Services 8.5% Hospital & Health Care 5.7% Financial Services 5.3% Insurance 5.2% Computer Software 4.2% Other 71.0% [![Intermedia Unite](https://images.g2crowd.com/uploads/product/hd_favicon/99c6bfc343d22cdb48de943585748c74/intermedia-unite.svg "Intermedia Unite")](https://www.g2.com/products/intermedia-unite/reviews) Intermedia Unite Information Technology and Services 11.6% Hospital & Health Care 5.4% Financial Services 5.0% Marketing and Advertising 5.0% Telecommunications 3.8% Other 69.1% FAQs ## GoTo Connect vs Intermedia Unite FAQs Generated using AI Last updated: August 15, 2026 ### What is the difference between GoTo Connect vs Intermedia Unite? GoTo Connect and Intermedia Unite differ most clearly in feature set and reviewer-cited strengths, with GoTo Connect leading in ease of use and Intermedia Unite offering unique voicemail and CCaaS features. | [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) | [Intermedia Unite](https://www.g2.com/products/intermedia-unite/reviews) | | --- | --- | | 4.4/5 (1,415 reviews) | 4.5/5 (522 reviews) | | Small-Business | Small-Business | | 8.7 | 9.0 | | 8.8 | 8.7 | | Ease of Use (128 all-time mentions) | Customer Support (14 all-time mentions) | ### How do the pricing models of GoTo Connect and Intermedia Unite compare? Intermedia Unite is rated higher for value, with reviewers expressing greater satisfaction with its pricing and cost stability. - **GoTo Connect:** Reviewers note that GoTo Connect consolidates multiple communication tools, reducing overall costs for businesses that use its full feature set, but some mention that costs can increase with advanced features or SMS usage. - **Intermedia Unite:** Reviewers consistently highlight Intermedia Unite's stable and inexpensive pricing, with specific praise for not raising prices and providing strong value for small businesses. - **Switching reasons:** Recent reviewers cite cost savings and more predictable billing as key reasons for choosing Intermedia Unite over other providers. ### What are the best alternatives to GoTo Connect and Intermedia Unite? The top three alternatives to GoTo Connect and Intermedia Unite are RingEX, 8x8 Contact Center, and Nextiva. | Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength | | --- | --- | --- | --- | --- | | [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) | 4.4/5 (1,415) | Small-Business | Combines multiple tools for cost efficiency | Ease of Use (128 all-time mentions) | | [Intermedia Unite](https://www.g2.com/products/intermedia-unite/reviews) | 4.5/5 (522) | Small-Business | Stable, inexpensive pricing | Customer Support (14 all-time mentions) | | [RingEX](https://www.g2.com/products/ringex/reviews) | 4.2/5 (1,434) | Small-Business | — | — | | [8x8 Contact Center](https://www.g2.com/products/8x8-contact-center/reviews) | 4.1/5 (257) | Mid-Market | — | — | | [Nextiva](https://www.g2.com/products/nextiva/reviews) | 4.5/5 (3,622) | Small-Business | — | — | ### Which VoIP Providers features should I prioritize when comparing GoTo Connect and Intermedia Unite? Buyers comparing GoTo Connect and Intermedia Unite should prioritize Mobile, Voicemail Features, CCaaS Option, and Ease of Setup. - **Mobile:** GoTo Connect (Mobile cited in 27 all-time reviews), Intermedia Unite (Mobile cited in recent reviews) - **Voicemail Features:** Intermedia Unite offers Voicemail to Email and Voicemail to SMS, not present in GoTo Connect - **CCaaS Option:** Intermedia Unite provides a CCaaS option, not present in GoTo Connect - **Ease of Setup:** GoTo Connect 8.7, Intermedia Unite 9.0 ### What are the pros and cons of GoTo Connect vs Intermedia Unite? GoTo Connect's headline strength is ease of use, while Intermedia Unite stands out for customer support and unique voicemail features. - **GoTo Connect strengths:** Ease of Use (128 all-time mentions), Easy Setup (40), Reliability (44), Features (34), User Interface (34), Flexibility (24) - **GoTo Connect trade-offs:** Call Issues (30), Interface could be more modern, Integration depth and setup complexity noted in recent reviews - **Intermedia Unite strengths:** Customer Support (14 all-time mentions), Ease of Use (14), Voicemail to Email/SMS, CCaaS Option, Reliability (9), Quick Setup (6) - **Intermedia Unite trade-offs:** Internet Dependency (3), Some reviewers mention admin portal could be more intuitive, occasional onboarding complexity ### Is GoTo Connect or Intermedia Unite better for small businesses? Intermedia Unite is the stronger fit for small businesses, with higher value sentiment and a focus on small-business needs. - **GoTo Connect:** Largest segment is Small-Business; reviewers highlight ease of use and setup, but some note pricing can increase with advanced features. - **Intermedia Unite:** Largest segment is Small-Business; reviewers consistently praise its stable pricing, reliability, and customer support for small business operations. ### Which VoIP Providers platform has better integrations? GoTo Connect and Intermedia Unite are rated at parity for integrations, with both products supporting integrations but no clear reviewer preference. - **GoTo Connect:** Recent reviews mention integration with Microsoft Teams and Entra, with positive sentiment around ease of integration. - **Intermedia Unite:** Recent reviews mention integration with Microsoft Teams and CRM systems, with reviewers noting easy integration and helpful support. ### How do GoTo Connect and Intermedia Unite compare on customer support? GoTo Connect and Intermedia Unite are rated at parity on Quality of Support, with scores of 8.8 and 8.7 respectively. - **GoTo Connect:** 46 all-time mentions for Customer Support, with reviewers citing prompt and helpful support, though a minority report inconsistent experiences. - **Intermedia Unite:** 14 all-time mentions for Customer Support, with reviewers consistently praising knowledgeable and responsive support teams. ### Which is easier to implement, GoTo Connect or Intermedia Unite? Intermedia Unite is rated higher for Ease of Setup, with a score of 9.0 versus GoTo Connect's 8.7. - **GoTo Connect:** Reviewers highlight straightforward setup and easy onboarding, but some note complexity with advanced configurations and integrations. - **Intermedia Unite:** Reviewers consistently describe setup as very easy, with onboarding support and minimal technical barriers for small businesses. ### Which product has better Mobile? GoTo Connect and Intermedia Unite are rated at parity for Mobile, with both products receiving strong reviewer sentiment for mobile features. - **GoTo Connect:** Mobile cited in 27 all-time reviews, with reviewers highlighting the ability to answer calls and send texts from anywhere using the mobile app. - **Intermedia Unite:** Mobile cited in recent reviews, with reviewers praising the mobile app for enabling remote work and real-time communication without sharing personal numbers. Alternatives **GoTo Connect Alternatives** ![8x8 Contact Center](https://images.g2crowd.com/uploads/product/hd_favicon/68620669986358e605a41e1bbdf0fcbf/8x8-contact-center.svg "8x8 Contact Center") [ 8x8 Contact Center ](/products/8x8-contact-center/reviews) ![RingEX](https://images.g2crowd.com/uploads/product/hd_favicon/7fda7f2577052a09d5896be010850215/ringex.svg "RingEX") [ RingEX ](/products/ringex/reviews) ![Nextiva](https://images.g2crowd.com/uploads/product/hd_favicon/8e8f10a9c4c1782a6f3ce7d26d25a540/nextiva.svg "Nextiva") [ Nextiva ](/products/nextiva/reviews) ![Aircall](https://images.g2crowd.com/uploads/product/hd_favicon/d88e64e138533d66704f0a6b3ed71f61/aircall.svg "Aircall") [ Aircall ](/products/aircall/reviews) **Intermedia Unite Alternatives** ![RingEX](https://images.g2crowd.com/uploads/product/hd_favicon/7fda7f2577052a09d5896be010850215/ringex.svg "RingEX") [ RingEX ](/products/ringex/reviews) ![Nextiva](https://images.g2crowd.com/uploads/product/hd_favicon/8e8f10a9c4c1782a6f3ce7d26d25a540/nextiva.svg "Nextiva") [ Nextiva ](/products/nextiva/reviews) ![Zoom Workplace](https://images.g2crowd.com/uploads/product/hd_favicon/c7b3378ce337ba60fdf54bb51ab3eebf/zoom-workplace.svg "Zoom Workplace") [ Zoom Workplace ](/products/zoom-workplace/reviews) ![Dialpad Connect](https://images.g2crowd.com/uploads/product/hd_favicon/75aefaf31a2ce598ed3fa66b29d6cfc8/dialpad-connect.svg "Dialpad Connect") [ Dialpad Connect ](/products/dialpad-connect/reviews)