Compare GoTo Connect and Intermedia Unite 
Featured Products
At a Glance
Market Segments
Small-Business (70.7% of reviews)
Small-Business (66.6% of reviews)
Entry-Level Pricing
Starting at $27.00 1 User, Per month
$22.99 1 User Per Month
GoTo Connect
Star Rating
(1,394)4.4 out of 5
Market Segments
Small-Business (70.7% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $27.00 1 User, Per month
Browse all 2 pricing plansIntermedia Unite
Star Rating
(519)4.5 out of 5
Market Segments
Small-Business (66.6% of reviews)
Pros & Cons
Entry-Level Pricing
$22.99 1 User Per Month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that GoTo Connect excels in user experience, particularly highlighting its excellent sound quality and ease of setup. Users appreciate the intuitive interface and customization options, making it a favorite for managing both internal and customer communications.
- Users say that Intermedia Unite offers great call quality and robust mobile app functionality, allowing IT administrators to manage calls seamlessly from anywhere. This flexibility is a significant advantage for teams that require mobility in their communication tools.
- Reviewers mention that GoTo Connect has a strong support team that is responsive and helpful, which users find invaluable during implementation and ongoing adjustments. This level of support contributes to a smoother experience for businesses adapting to the platform.
- According to verified reviews, Intermedia Unite shines in video conferencing capabilities, with users praising its HD video quality and comprehensive collaboration tools. This makes it a solid choice for teams that prioritize virtual meetings and webinars.
- G2 reviewers highlight that while both platforms are user-friendly, GoTo Connect's recent reviews indicate a slight edge in overall satisfaction, with users enjoying its mobile app support for field users, which is crucial for businesses with remote teams.
- Users note that Intermedia Unite's features, such as screen sharing and phone dial-in support, are well-received, but some feel that GoTo Connect's broader feature set for business communication gives it a competitive advantage in day-to-day usability.
Pricing
Entry-Level Pricing
GoTo Connect
Basic
Starting at $27.00
1 User, Per month
A simple business phone system with chat and video conferencing built right in
- Up to 20 users
- Local or toll-free number options
- Video meetings up to 4 participants
Intermedia Unite
Unite For Teams Pro
$22.99
1 User Per Month
An integrated, single-app solution built for businesses that use Microsoft Teams for collaboration and need a phone system with advanced communication features.
- Azure AD Single Sign-on
- Basic PBX
- Contact Sync
Free Trial
GoTo Connect
No trial information availableIntermedia Unite
No trial information availableRatings
Meets Requirements
9.0
1,132
8.9
429
Ease of Use
9.0
1,145
9.0
431
Ease of Setup
8.7
806
9.0
244
Ease of Admin
8.9
781
9.0
236
Quality of Support
8.8
1,106
8.7
390
Has the product been a good partner in doing business?
9.1
774
9.1
229
Product Direction (% positive)
8.4
1,097
8.8
418
Features by Category
Dialing Options
8.9
12
Not enough data
8.8
11
Not enough data
Not enough data
Not enough data
Agent Tools
7.1
12
Not enough data
6.7
12
Not enough data
7.1
12
Not enough data
Automation
6.4
11
Not enough data
6.9
12
Not enough data
6.7
10
Not enough data
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Documents
7.3
55
Not enough data
6.9
54
Not enough data
8.0
57
Not enough data
Agentic AI - Online Fax
6.5
10
Not enough data
6.8
10
Not enough data
Sending
9.0
62
Not enough data
9.0
59
Not enough data
8.4
59
Not enough data
8.8
59
Not enough data
8.5
56
Not enough data
8.7
58
Not enough data
Channels
7.4
30
Not enough data
6.9
30
Not enough data
6.0
29
Not enough data
Design
7.9
31
Not enough data
6.1
26
Not enough data
7.1
28
Not enough data
7.6
29
Not enough data
7.4
29
Not enough data
Generative AI
4.5
20
Not enough data
5.2
21
Not enough data
Quality Assurance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Channels
8.6
22
Not enough data
6.4
18
Not enough data
6.3
20
Not enough data
7.8
19
Not enough data
6.4
18
Not enough data
Generative AI
7.7
13
Not enough data
Functions
8.3
21
Not enough data
8.1
18
Not enough data
8.0
18
Not enough data
6.7
16
Not enough data
7.0
17
Not enough data
7.6
17
Not enough data
6.6
16
Not enough data
6.8
16
Not enough data
Agentic AI - Contact Center
4.4
6
Not enough data
4.4
6
Not enough data
5.8
6
Not enough data
3.9
6
Not enough data
Administrative
6.7
14
Not enough data
8.3
21
Not enough data
7.5
20
Not enough data
7.9
16
Not enough data
7.2
16
Not enough data
Collaboration Tools
Not enough data
8.5
253
|
Verified
Not enough data
8.6
42
Not enough data
Feature Not Available
Not enough data
8.8
72
|
Verified
Not enough data
8.5
68
Meeting Coordination
Not enough data
8.5
256
|
Verified
Not enough data
8.6
226
|
Verified
Not enough data
8.6
233
|
Verified
Not enough data
8.7
69
|
Verified
Software Type
Not enough data
7.8
189
|
Verified
Not enough data
8.9
68
|
Verified
Not enough data
8.8
68
|
Verified
Agentic AI - Video Conferencing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics - VoIP Providers
8.5
51
9.3
10
9.0
55
9.1
11
8.3
51
8.8
8
7.4
51
8.0
9
9.0
48
9.0
8
7.9
48
8.8
7
Basic Communication
9.2
908
|
Verified
9.6
124
|
Verified
8.0
397
|
Verified
8.6
74
|
Verified
7.8
449
|
Verified
8.7
90
|
Verified
7.9
384
|
Verified
8.4
72
|
Verified
8.6
650
|
Verified
9.1
94
|
Verified
9.1
737
|
Verified
9.5
110
|
Verified
Agentic AI - VoIP Providers
7.2
26
Not enough data
7.3
25
Not enough data
7.2
25
Not enough data
7.0
25
Not enough data
Access
8.2
478
|
Verified
Feature Not Available
8.2
504
Feature Not Available
8.4
507
|
Verified
8.9
76
Advanced Features
8.6
731
|
Verified
9.0
106
|
Verified
9.0
691
|
Verified
9.2
102
|
Verified
9.1
779
|
Verified
9.5
112
|
Verified
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Feature Not Available
8.8
35
|
Verified
9.0
101
|
Verified
9.0
34
|
Verified
Feature Not Available
8.6
33
|
Verified
Features
Feature Not Available
9.4
37
Feature Not Available
8.7
31
8.3
82
|
Verified
8.7
30
|
Verified
9.0
109
|
Verified
9.1
33
|
Verified
8.9
96
|
Verified
9.0
34
|
Verified
Feature Not Available
8.3
28
|
Verified
Categories
Categories
Shared Categories
GoTo Connect and Intermedia Unite are categorized as UCaaS Platforms and VoIP Providers
Reviews
Reviewers' Company Size
GoTo Connect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Intermedia Unite
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
8.6%
Hospital & Health Care
5.7%
Financial Services
5.4%
Insurance
5.2%
Computer Software
4.3%
Other
70.9%
Information Technology and Services
11.7%
Hospital & Health Care
5.4%
Financial Services
5.0%
Marketing and Advertising
5.0%
Telecommunications
3.8%
Other
69.0%
Discussions
The Call prompter
2 Comments
CB
I recommend reaching out to their tech support team. They are amazing and will help you to quickly resolve this issue with the prompter.Read more
What is Anymeeting Video Conferencing used for?
2 Comments
AS
It is primarily a web conference and video meeting conference tool that provides various use cases. These includes virtual meeting, sales demo, webinars,...Read more
I would love to text my clients (4k plus) a Happy Birthday text. Can this be automated?
2 Comments
GH
At this time, I'm not aware of a way to send automated text messages to multiple addresses from within the Intermedia Unite application.
This is based on my...Read more
How can I configure my phones so that they will work during a power outage with alternative power?
2 Comments
LJ
maybe with solar charger? Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
Your software and services insights are valuable.
Your peers come to G2 to get an inside look at and other business solutions. Adding perspective on will help others pick the right solution based on real user experience.
